Pondok Sebatu Villa

The room was well maintained and very clean. The bed extremely comfortable. The food at the restaurant is excellent and well presented. Was a pleasure to take my meals there and not go out elsewhere. There is a choice of breakfast style - can highly recommend the American version. Plentiful. I would definitely recommend Pondok Sebatu.

The view was fantastic, as everything looked out on serene rice fields. The staff were beyond kind and accommodating. The breakfast was very filling. The free shuttle to Ubud was also a great deal. The bathrooms were quite outdated and I smelled a lot of mold. They didn’t feel very clean-lots of mosquitoes and flies within. In one bathroom, the showerhead wasn’t even facing a way that could allow an adult to shower. They had to take the nozzle into the tub, which was awkward for the height of an adult. The bedsheets (duvet and pillow cases) were well used and stained. I didn’t feel like the bedsheets and mattress were very comfortable.

1) Limited food that they offer if you add breakfast with your room 2) Very far from Ubud 3) Not as much as good as it looks in photos 4) The hotel is in jungle (very small village) so after 6.30pm you could not be able to take walk around hotel or you will have to enter hotel by 6.30pm

We stayed at Pondok Sebatu Villa and overall had a mixed experience. The staff were wonderful – very welcoming, friendly, and helpful throughout our stay. The rooms were cleaned daily, which we appreciated. However, the bathrooms clearly hadn’t had a deep clean in a long time – there were visible stains and they felt generally neglected. One of the biggest issues for us was cleanliness regarding pests. Unfortunately, we saw rats around the property and even found rat droppings inside our room on two out of three mornings. We could hear them moving around at night, which made it hard to feel comfortable and relaxed. For the price we paid, we felt that the quality of the accommodation was disappointing. While the setting is beautiful and the staff do their best, we expected a much higher standard of maintenance and hygiene. See above

It's in a secluded part of Ubud. The facilities are not hygienic whatsoever. There was black mould on almost everything. The staff didn't handle our concerns with care and we left the accommodation.

Clean, private. No hot water. Not sure how this can happen to a 5 stars resort.

We had Villa for 5 person. It was amazing, view was stunning. Really nice personnel. We ate every day at villas warung. Clean, good food and not expensive.

- Really loved the layout of the hotel very green and kept well - Greenery and flowers surrounding the villa create a nice effect along with the nice views. Disappointed with the service, we booked a villa with private pool (5 people together). - Pool lights were off in the evening, when we asked them to be turned on we were told they may be broken, will be checked only tomorrow. - Pool fountains were closed: when asked, we are told the fountains are closed in the evening as per policy. (What was the point of booking a private pool villa?) - 2 Bottles of water kept in the room per day, fair enough, in the night when we asked for more water (and we said we will pay for it) we were told, cannot give as no one in the hotel to give water. Finally when we made a noise few bottles came. - The breakfast area had a nice balcony which we requested a day prior while ordering food if we can reserve a part of the area good views and tables to have breakfast all together at 7am (5 of us). We received a blunt no as "couples" were "booked and reserved" with the preferred view seating for breakfast. The restaurant area was empty till 8.30 am till we finished breakfast no-one showed up. Just lack of intent to go an extra mile to make a memorable experience for tourists. - One of the couples we travelled with were strict veg due to religious requirements over that period, we asked for certain food to be veg, the hotel fed them chicken spring rolls and argued that the chef says it was vegetarian while we have chicken that we see on out plates. Well done! - Their offer to compensation the troubles was to give us floating breakfast on the day of check-out, but to our surprise in the morning we were told we don't have enough trays for all 5 of us to have breakfast together so go in pairs AND CLICK PICTURES!!! - At the time of check-out the pending payment being settled no courtesy was shown on the time wasted and rather poor service given till we asked. - Overall the service received was very ordinary and did not expect this in a place which is known for good hospitality and service. Downgrade the rating! @Booking.

It was overall good and a beautiful place to relax They put us in a room which which Not clean and there was no water supply for over 3 hours just in our room and also was encountered by a large snake near our room!

Staff Maintenance issues and steep stairs

Staff. Beautiful place. Insects.

Good

Exceptional

Superb

It’s located within peaceful area. The food is good. The staff are very helpful they can arrange everything for you. We can not complain

Superb

Very good

Everything was just great. Mia the receptionist was just wonderful

Amazing friendly staff, fantastic view on rice teracces, very tasty breakfest. I and my group we feel welcome like at home. I am second time here and hope to come again.

Pondok Sebatu Villa is a beautifully located hotel. Amazing view from the pool, food in the restaurants and breakfast are delicious. Prices higher compared to other hotels in Bali, but high quality. a lot of lizards run around the building in the evening, but this is understandable in such a place. If someone is afraid of such animals, they must be careful