La Quinta Inn and Suites by Wyndham Schertz-San Antonio-Selma

The staff was great

I love my whole day. I will be back.

Friendly No comment

It was very close to my destination. Very easy to get to with ample parking close to the entrance.

Grass in front needed to be mowed.

The pool was disgusting mess, beer everywhere, leaves and dirt in the pool. The elevators were disgusting. Horrible experience, my sleep kept getting interrupted by men yelling in the hallway and slamming doors. I will never stay here again.

Good location. Nice clean hotel.

The smell.... the room smelled musty.

The staff handle breakfast was panting her nails, did not restock anything.. went done for breakfast at 830 and nothing was stocked, no more justice or milk .. I’ve stayed at hotels and they stocked everything until it closed.. very disappointing, to where I would not rebook .. had no hot water just like warm

Great hotel with a great location. Staff was friendly, breakfast was good, and the room was clean. I would stay here again.

Our room smelled like a dog , the carpet was filthy and had big stains on it. The tile floor had big cracks in it. We were only there for 2 days and the second day the hot items for breakfast were not available, only cold items. The bed was so so, and only had a very thin comforter on it. We booked this hotel because it got good reviews, but we were not happy with our stay.

Very clean

Property just changed owners. Did not have cable TV for 2 of 3 nights I stayed. Repairs being made throughout hotel. Did not have maid service for 1 night due to staffing shortage. Breakfast had limited items.

Great staff and clean rooms

The front desk at check-in was not very friendly. There was construction being done which was annoying and the tv was not working

Very friendly staff, nice clean room.

Did not have breakfast

I reserved the room online, 5 minutes before I was about to check in, I received a call from the front desk saying there

Didn’t service the room more than once over four nights. Cable wasn’t working. They just made up there is outages in the area instead of saying they were being cheap and using the previous owners direct tv account. The prior owner canceled service. It was obvious the new owners cut a lot of corners to run the property.

Everything was perfect

Nice breakfast. Good choices. Would like to have had bacon

The first night the music from the front lobby was to loud, but the next night the music was turned down and we had a good quiet night.

My stay was horrible. I found a used condom in the bathroom. I have my 10mnth old daughter who crawls and walks and what if she had found it? Could she have contracted a disease, gotten sick in some other way and choked on it? Absolutely disgusting!! I can never stay there again!!

Yes

Breakfast, location and the staff was very friendly and nice. Answered our questions we had. The bed was uncomfortable, false advertisement because we thought our room had a couch and it didn't so all 3 of my kids had to share a bed. The water spout was broken, remote was broken, and the water for the shower wasn't that hot. Was not worth what I paid.

Remodeling noise

The location and price The construction

It was in a great location not too far from our attractions we visited. There were a lot of nearby fast food and a Walmart all in walking distance. Umm there seems to be construction going on, lots of dust and paint on the floors. Some elevators were out of order. The pool was not clean so we couldn’t even use it, that was a big bummer for my kids since they were looking forward to the pool area. It was green and just dirty with trash in it.

Staff

Showers were amazing. Beds were very comfortable. I understand the peoperty has a new owner. No complaints.

Room was ample space and had a sitting area. Bath was easy to get into and use shower. Clean room and quiet. Parking was plentiful.

Clean Comfortable beds nice size room . Pool wasn't ready to swim in

Other occupants were play music loud around midnight and didn’t handle it .

I recommend the hotel add more trash cans around the facility. People didn't know where to throw their thrash so they were leaving it outside their rooms or outside their cars.

I chose this hotel because of the location. It was easy to find and there were several restaurants close to the area. The parking lot was well lit.

The elevators did not work and we were put up in the 4th floor had to care all of our belongings including my baby every time we left the disgusting Hell hole the lobby was full of screaming kids at all hours of the day the lobby smelled like fresh paint there was drywall visible all over the lobby. Breakfast was atrocious and housekeeping didn’t even make our beds or come I the room for that matter. I will never stay at Wyndham hotels let alone à la Quinta was the worst hotel stay I’ve ever had

We really enjoyed our stay here, it is nicely located near plenty of restaurants and a Walmart. They're pet friendly which is a MUST for us! I feel like the front desk staff could have taken a bit more pride appearance wise. The daytime staff wore jeans and any t shirt they could find, while the overnight gentleman was very professionally dressed as a hotel host.

The hotel must have been under construction. One elevator did not work that other sounded like it was going to break any minute. All the baseboards were torn off. It was not very appealing when we walked in. Rooms were quiet and clean and breakfast was good.

It was close and I was able to use Cash App to pay which made check-in quick and convenient. Property was undergoing major restorations. There was old carpet and debris at the entry way, the interior was dirty, and only 1 elevator was working.

Room are not clean.. carpet is dirty spots

Room was excellent. Elevator was broken for both nights

Clean Everything was great

There were no rooms available and they canceled my reservation while I was already there and they didn't give my money back.

Only elecators were out. No advance notification sent out ahead of stay. Staff lied about elevator repair time in order to keep guests. Next morning while complaining to manager, he kept stating he couldntissue refund or cancel dates because I booked through hotels.com. When i told him i'd done so through a different hotel only a few months prior when i had to leave early, his desk minion jumped in and called me a liar if I didnt show him my bank records of that stay as proof!! Horrible experience and trash staff.

Yes and yes. breakfasts were fine. Food wasn't always warm

I liked it the rooms were very clean

The room was ok. The elevator was nit working and we had a room on the second floor.

We arrived to a broken elevator with no rooms left on the first floor, room was dirty, no linens for the fold out couch, only 2 towels when reservations clearly stated 3 adults, room was never vacuumed as there was dirt, dust, and trash on the floors, sheets had dark hair in them with a blood stain on the sheet making me believe they were never changed before arroving, zero housekeeping service provided even though it was requested, and much more. We have stayed here numerous times but this last time i'm pretty sure it will be the last time after how bad it was and for 2 nights was almost $300!! Absolute no longer worth the price! I did complain to the front desk, even asking to be moved but was told they couldn't make any changes which was ridiculous considering the hotel was absolutely not sold out, but got nowhere so corporate will be contacted!

Elevator didn't work. We had to find other place

I’ll start with the good things. room was nice, clean, beds were really comfortable and it’s a really quiet place. breakfast is okay, not a lot of variety but everyone can find something nice to eat. a lot of stores are close to the hotel and it was very easy to check in and check out. Now, I reate it 3 stars because if you pay in cash you’ll have to leave a $100 deposit (that wasn’t noticed two days before when I called them to ask them) and then the really bad part was the elevator. they have two, one was not already working when we got there and two days later my family got stuck in the elevator (it made loud noises the entire time since we arrived) and they couldn’t fix it so we had to use the stairs from the 4th floor. that was not good at all. I know I wont stay here again, but if they get to fix it, then this is still a good option to stay.

Very friendly staff. Our room was like a small apartment with the couch. The temp. was great too!

Rooms were clean. Small, but clean. Staff was nice. Not the best breakfast however very limited on breakfast choices. And packet oatmeal. Which is not what I like. But we made due. Our stuff in back of the truck was safe and not messed with all night long which is cool, considering we were pretty much in the city. Easy check in and out. I’d stay there again.

I usualy dont comment my complaints against hotels, but thus time is different, our room was still a little diry, like carpet was not vacuumed good i saw fet seedflower around the bed. The bathroom shower- shower does not drain water, some water stays on top same with sink. The breakfast dinning area was a little disappointing, couches were dirty.no complains with desk assistant.

Great service rooms were clean. Food was great.

Great service

Clean room. Staff was nice.

I was pleased with the entire process and the property.

I liked that it had tile floor and no carpet. It did need more lights in the room, there was only one lamp.

Everything is great there

Bed was "made," but there were hairs on the sheets; shower had hairs in the middle of the tub and odd dirt (sort of in the shape of footprints) inside the tub. When I put the TV on, it had an incessant buzz, so I couldn't use that either. Musty smell --- may have been the A/C --- I just opened the window to air out. Staff was incredibly courteous and helpful --- the housekeeping / room just was lacking.

The room was comfortable and clean. The location was convenient to shopping and dining.

The Staff was really nice love the place, and the breakfast was delicious 😋 rooms are clean and has alot of space, pet friendly

Arrived at 4:30p, check in is at 3p, room was still not ready, and when we finally got our room keys, we couldn't get into the room because the locking mechanism was malfunctioning and maintenance had to fix before we able to get in. Hotel was booked so we had no choice to wait.

Breakfast was great. Room was clean and quiet.

Great Staff! Great Environment! Great Experience! Nuff said.

The hotel itself was nice, everything was clean, A/C worked good, the food at breakfast was good, and great verity. The bathroom in the room needed to be updated. I think they went pretty cheap when it came to the not having a counter top in the bathroom. The paint was sloppy and the caulking was applied messy. I will find another hotel in the area next time. If your not there for five day or more they do not clean the room, unless asked to do so, and if you need new towels or toilet paper you have to request it before 10am. And to add to the bathroom, there was hardly no toilet paper on both rolls, and there was no extra rolls at all so I had to ask the front desk for more toilet paper and towels.

Dirty room ac wasn’t working. Very hot I came from out of town and I don’t like my stay I check out Sunday night

Pool water was green, we did not get room service, at room curtains in from of AC too wet and moldy, also the carpet felt wet.

Desk Staff were very friendly and knowledgeable.

The room smelled like cigarettes and the floor in the common areas was noticeably very dirty. The ice maker looked pretty gross with dirty wet rags on the floor. The bed was really comfortable but the sheets were stained.

No hot tub, and the pool is very green. There is construction at the building next door, not their fault, but it did keep us up

Convenient to leading store for forgotten items also eateries within walking distance.

We had a great stay breakfast was good no complaints

Overall, this hotel experience for us was poor. The first room we were assigned had a strong cigarette smell. The overall cleanliness of the room was poor. There were leftover cheese crackers on the floor, the window was covered in mildew/stains, the curtains looked visibly soiled, toothpaste splatter was visible on the wall/mirror in the bathroom, and the carpet appeared outdated and dirty. The front desk graciously moved us to a different room on the 1st floor, which appeared much cleaner, but still had a strange smell. The second night we were unable to access our room and the front desk had to re-generate our key. This was inconvenient as we were tired and wanted to go into our room. The overall noise level in the morning was extremely loud due to our room being nearby the main lobby. We were unable to sleep in due to the noise. I would not recommend this hotel to anyone as the outdated/uncleanly environment is not worth the price.

My main concerns were the mold on the sheer curtains, dust in the room, and the extremely hard bed. I also struggled to sleep due to noise from the hallway.

Definitely would never stay here again.

Good

Check-in took a little long and the lady at the front desk was babysitting either her child or grandchild who was running around the lobby and then behind the desk. When we went to the elevator we discovered that only one of the cars was working and this remained the case for our entire two day stay. Upon arriving in our room we discovered hair on the bathroom floor. This is notable as the flooring was grey wood grain and still the hair was obvious. Later we also discovered long strands of hair in our bed and noticed stains on the sheets. Our room was never serviced. We didn’t need the beds made or new towels, but emptying the trash would have been nice. The TV was satellite and required two remotes and it took some trial and error to find the proper connection on the menu to actually watch television. It was a busy weekend with several soccer families staying in the hotel. Breakfast was sparse and seemed to lack what I’ve become accustomed to in other La Quinta’s. Overall this property was serviceable but I doubt I’d stay here again.

The room was quiet until a fellow customer decided to deliberately stomp around their room during the night and down the hall early in the morning. Also, even though the bed was very comfortable, the pillows were hard and extremely uncomfortable. Carts were available for moving luggage which was definitely a plus. The breakfast choices were varied and tasty. The food was in a separate room from the dining area which was nice. Also, both of those areas were very clean.

The property and my room was very clean. I enjoyed the multimode shower head and the water pressure was the best! It feels like an older property but it's well kept. The property's convenient location was also great, there's a Walmart nearby and plenty of food options. It was also inbetween or close to the places in my itinerary. The only thing I didn't really like was that the pool was closed without prior notice. For the price and convince, I would stay again.

The room was beyond comfortable, with a great mattress, and everything was spotless. The hotel offered a very pleasant and peaceful stay

We had a great stay at this hotel. The rooms were clean as well as the bathroom and the beds were super comfortable.

Not enough towels in the room, coffee pot in room had old coffee grinds left in it. There were no cups to make coffee in room. Tub didn’t drain while in the shower.

Not the cleanest hotel. Asked for Linen change but didn’t happen. Should have more availability with house keeping

Roaches, 1st room was not cleaned, asked for room to be cleaned in time; however, when cleaning staff came we hadn't left our room so they marked us off the list. When we left a little bit later the lady was still on the floor cleaning. I tried to speak with her and let her know we were out of the room. Unfortunately, she didn't understand English and I guess when I showed her on her chart the room number, gave her a thumbs up and smile, she didn't understand that she could clean the room. For the third day in a row, I didn't have a clean room or beds made. Won't make that mistake again because I won't be staying at a La Quinta.

It was ok, not my first choice and this trip didn't change that view.

Bathroom tub was dirty, bathroom counter stand is old and deteriorating, microwave door handle is broken and the mattress is very hard. Beds came with small pillows like for a couch. Asked for bedsheets to be changed, and they fixed the bed with the same sheets instead of changing the sheets like we asked. Didn’t get to swim because the pool was dirty.

Sink knob broken, room didnt smell pleasant, no housekeeping automatically even if just to give towels and toilet paper, shower doesnt get hot

I was pleasantly surprised with the continental breakfast they offer. All it all, it wasn’t terrible but it does not make the top 20 list of budget hotels I’ve stayed it.

The restroom needs fixing! Whater pressure was horrible! Tub was dirty, sink separating from wall. Smell of mildew bed was very uncomfortable! I had a very uncomfortable night trying to sleep. Was booked to stay for 3 nights. But checked out! The next day. Was very disappointed!

Always great service

Excellent service

The room was comfortable and clean and mostly quiet.

Na

This was a great property for a one night stay.

The lady at the front desk, Ms Theresa, was so outstanding!

Great stay and helpful staff.

My stay was pleasant. I believe her name was Linda or Theresa was very nice and professional. Not sure she was from Louisiana.

Pillows were very hard and uncomfortable Mold in the tub

Not the cleanest

Overall a nice spot - footsteps can be easily heard on the floors above though.

It is very nice

I would have liked not having mold in my room.

The property was at a good location with many dining options and last minute purchases.

Easy check in and out

Clean rooms and good breakfast

All in all it was a good experience. Breakfast wasnt the best, 3 star if you ask me, the rooms are clean, wish they had caffeine coffee in the room enought for multiple cups, it could use some attention . 4 out 5 ..

The Breakfast tasted fantastic and the service was wonderful

The front desk clerk was very welcoming.

Great location right off of I35. Lots of places to eat and a Walmart in walking distance. (The family owned pizzaria next door is AMAZING!!!!!!). Staff was incredibly polite and helpful. Breakfast was above average for your simple free hotel breakfast. Pool/patio was unimpressive. Some chairs were broken and pool was dirty. Mattresses were comfortable. Rooms were spacious. Expect normal older hotel issues like chips in the paint or a potential small stain on the carpet.

It was relaxing

Breakfast was wonderful with a lot of variety. The coffee bar near the front desk apparently is not maintained after breakfast is ended. The Kleenex box in the bathroom is no longer used for Kleenex so we had to ask for a box which was promptly provided. One of the two elevators was out of service. If staying multiple nights the rooms are not serviced each day unless requested. We will probably stay here again on another trip.

Pleasurable

The property was very good. We didn’t get our room serviced on our second day of our stay. Other than that, it was an enjoyable stay.

Beautiful

felt like no a/c in lobby; felt hot and humid; clogged sink in bathroom; overall bathroom looks old; carpet looks dirty; room entry door had handprints all over.

Very friendly and clean

It was convenient for where I was visiting and the staff was friendly. They have a goid breakfast also. The only bad thing was the TV in the room had big black lines in middle of the picture so kinda annoying to watch TV.

My room was very clean, but, all other areas are very run down and in need of attention. The carpets are ripped and stained. There was a huge, dead, roach in the waiting area for the elevators, the elevators are just run down and filthy. My room was clean, but, again, stained carpets. I chose not to eat at the hotel after seeing the dead roach. The staff was great and aside from the stained carpet in my room, it was very clean. They provided plenty of clean towels, soap, shampoo and conditioner. If i could base my review on just my room alone, it would be very good. Once walking out the door, the common area are lacking.

Looked to be somewhat in disrepair...only had one working elevator...broken pipe situation infront...That aside breakfast was well stock. Impressive for a holiday .yalls employee NICK was wonderful ...friendly and helpful

Clean hotel in a nice, quiet area. The included breakfast was nice as well.

It would take an hour….next day they waited till we left. Only 1 towel per person and washcloth. Had to take two from housekeeping cart since didn't see anyone to request additional towels.

I liked the area

The flower beds in the front needed maintenance

Good value and location. The room did not have towels, but the front desk clerk promptly brought them up good breakfast.

Excellent all around.

It was nice but had issues with bathroom, stain in tub tub wall cracked stain of some kind on floor.

Excellent

It was ok, I would rate at 3.5

Easy to get to,nice comfortable bed,helpful staff,nice all around stay

Wall tiles in bathroom shower are cracked and need t be replaced. I prefer bar soap over bath gel

Excellent day.!

Breakfast was good!!! chorizo and eggs with flour tortillas!!! Yeah 👍

When we got to the room, the TV was on which is never happened. And the heater was on. It was 80° in Texas heat. It took us hours to get it down to an acceptable temperature just so we could try to go to sleep. In the bathroom around the toilet was disgusting. It had pubic hair everywhere. The only reason why I gave the service a two star is the gentleman in the morning with breakfast was very kind and accommodating. He was the only thing good about our stay.

Great

Good location to view the sites. Cheers !

Great

Nice place

It was great

Nice hotel, walmart its walking distance plus your have canes, whataburguer and some nice restaurant too. I like the location.

It was a great stay

Very good and clean

Great cheap spot

Hotel was very clean, breakfast was good, room was good, hotel staff were very nice and friendly

.

Nice

Very nice location and enjoy the restaurant and shopping around it

Nasty stains on the carpet. Found a bug and was itchy all night

Great service

Clean and friendly

Everything was excellent

Great place to stay!

Nothing

Nice

I love the customer service and the location of this property. I will definitely come back again

This property put us within a mile from our intended destination. The hotel was clean, beds were comfortable and check in and out were easy. I would stay again and I would recommend.

There was black mold in bathroom and tub, dog poop in corner. Not helpful when complained, advised them that black mold was harmful and he advisex well its because of COVID, i said that was two years ago. Said poor help, this place needs to be inspected, have pictures. Couldnt take bath, i usually sont complain and give good repirts, but i wont tolerate this. Took pictures.

Very professional and friendly staff

It was good for the price

Its a great 2 star hotel, about what you can expect for a 2 star. Clean, accessible, helpfull staff. Overall would recommend if you're traveling and north san antonio is your rest place!

Stay here often. The staff is great and its always nice

Overall experience was fine, better than expected. Recommended for short term stay, no more than 2 days. Doesn’t looks like an old property but seems to be well managed now.

It was quiet, lots of options nearby for food, and the front desk clerk was extremely friendly and helpful

It was very quiet and clean.

As expected: nice hotel, clean, good breakfast, pet friendly

Great place

Doesn’t feel like staying in La Quinta Inn

This is the worst la Quinta/hotel I have ever stayed at. There was MOLD in the shower, frayed carpets, stains in carpets, dirty windows. Sticky floors, damaged furniture, damaged a/c, dirty a/c, broken thermometer, broken elevator, and a broken door handle for closet. They offered another room and that other room had MOLD also!

Great