Capitol Inn by Belvilla Richmond Airport VA

Nothing Not having a wheelchair accessible room shower was not accessible couldn’t get into the bathroom

Everything the area the room and I still didn't get my money back

The price only. I did not stay there after checking it out and I had to secure another room elsewhere I booked and prepaid for a non-smoking room. For the few minutes I was there, I had a stoned person knocking on my door and I saw that the bed had only sheets. I told the desk clerk and he told me the bed had blankets even though he didn’t go and check to see that it was only sheets. I caught the clerk in two lies. First lie was he told me that I had booked a smoking room, and second lie was that it wasn’t prepaid. He asked for proof of my booking and was surprised that I showed the proof of having prepaid for a non-smoking room. He told me he had tried to reach me earlier in the day to confirm the smoking room; it seemed obvious to me that he gave away my non-smoking room and then tried to blame me for booking it wrong.

Nothing this place is absolutely disgusting I was here less than 4 minutes and they would not give me a refund even though there were bugs on the floor a half of a pillow for two people dirt and grime everywhere The water would not stop running in the bathroom sink the bathtub was disgustingly dirty the toilet was disgustingly dirty and I had to stand in the front lobby for over half an hour waiting on the clerk to come in to check me in because he was outside on the sidewalk staring at an accident down the street the road Nothing it was absolutely unhealthy, inhumane and full of drug dealers and addicts

This hotel had roaches in both me and my mother's room.. There was no microwave and fridge as stated on the iteniary. The room smelled of cigars and alcohol, only reason why we stayed is because we cannot get our money back. I will never book here again..

At the moment I arrived to the "hotel" I had this feeling that its un safe, I got there and the guy from the reseption was sitting in a locked safty room, speaking to me, not really friendly, the rooms where with smoking smells, exposed to the main road.