Courtyard by Marriott Richmond Airport

THIS HOTEL IS UNDER EXTREME CONSTRUCTION! Nothing told us before we checked in! When we checked in the lobby was dirty, noisy, plastic sheets blocked doors, pool was closed. Bar was open but was closing early. Our room was VERY small. We were a party of 3. Got one King bed and a sofa bed which wouldn't open until we called the front desk and she had to work to get it down. When it was down, it was so close to the wall and King Bed end that she had to scoot down to bottom of bed to get out of fold down sofa! There was not room for 3 persons with luggage etc. 0ur front door got stuck and front desk had to come back up to get it fixed. All in all, a horrible last night in Richmond! When I booked, I had read all about the hotel on the website and Expedia and NOTHING was mentioned about any renovations being done at this hotel! Thanks so much for refunding our money!

The rooms were not as clean as they have been in the past there was dog hair all in the carpet

Finished room was nice You were under construction. That went on till 6pm

Nothing It was ants in the room and all you could smell was marijuana

Nothing It was ants in the room and all you could smell was marijuana

They did not return my deposit

They did not return my deposit

The property is under construction and this information was not disclosed until we got to the property. The. Construction workers worked during the night at 11pm and later and we could hear them sawing and banging on the floor below us. They are renovating the second floor and we were on the third floor. The next morning we came down for breakfast and was told they ended it at 9am due to no one come down prior to 9am. The room was decent but the overall look of the hotel and parking lot was not ideal. Had I known the property was under construction I would not have stayed there. Unfortunately I booked 2 nights because I was in town for a family wedding.

My room smells so bad and

yes

We had a great time in the pool and the staff was awesome and really helpful.

Stayed there for morning flight. Easy to find and decent place to stay.

Staff Price while under construction should have been lower

Staff Price while under construction should have been lower

The room was very clean. Newly renovated. Clean even while going through renovations.

The room was very clean. Newly renovated. Clean even while going through renovations.

Easily the worst, most run-down Courtyard I’ve ever stayed in. Stained furniture & carpets. Mold on ceiling. No warning that it was under renovation. Horrid.

Service Construction

Service Construction

The hotel and staff were great! The shuttle driver… not so much.

They are doing a much needed upgrade to the property. The rooms were very outdated and very visible signs of wear and tear throughout the rooms. Construction was being done on the second floor and could be heard within the rooms on the first floor. There was an indoor pool that was supposed to be heated but wasn’t. But the staff was nice. It was fine for an overnight stay, but would not have stayed there if my trip was any longer due to the construction and old rooms.

Under construction during my stay , so yeah. But it was nice. Staff was nice.

Great as always.

👌

Was not provided wifi information. Property was dirty. It didn't feel safe or secure enough.

The construction was extremely loud and disruptive.

DO NOT stay here!!! Under construction and incredibly noisy and disgusting! Not sure why they aren’t temporarily closed! Awful experience. Book at own risk: Marriott does not care about your satisfaction.

Superb

The location was great. Very convenient to where I needed to be as well as the proximity to the other hotels where friends stayed was extremely convenient. We got to the hotel at 2:30 pm, after our event to get settled. Everything seemed fine. We headed back out. Upon our return, we pulled out the sofa bed and a used linen was still on it. In addition there were crumbs on the bedsheet. Which tells me housekeeping did not pull out the sofa bed. In the bathroom, there was red balled up hair on the floor. I, nor my children have red hair. It was late and we were extremely tired. So I removed the linen, Lysol’d the bed and placed new linens from the closet. We checked out at 6:00 am Sunday. I called the hotel to share my concerns, but as of today, no one has called back.

The location was great. Very convenient to where I needed to be as well as the proximity to the other hotels where friends stayed was extremely convenient. We got to the hotel at 2:30 pm, after our event to get settled. Everything seemed fine. We headed back out. Upon our return, we pulled out the sofa bed and a used linen was still on it. In addition there were crumbs on the bedsheet. Which tells me housekeeping did not pull out the sofa bed. In the bathroom, there was red balled up hair on the floor. I, nor my children have red hair. It was late and we were extremely tired. So I removed the linen, Lysol’d the bed and placed new linens from the closet. We checked out at 6:00 am Sunday. I called the hotel to share my concerns, but as of today, no one has called back.

Good bar

Experience at check-in was excellent. Front desk greeter answered all my questions immediately and accurately. Room was clean and ready. My only issue was the A/C temperature fluctuations. Airport shuttle was punctual on-the-dot. Will definitely stay again in the future.

Pleasant

Very comfortable and pleasant atmosphere. Would stay again.

Great hotel! Clean, spacious room and comfortable bed. Only complaint is that there was no free coffee.

Under Construction and can not happen fast enough. Staff is wonderful, they just need the property to match.

Shocked you had to purchase the breakfast.

Passable

Close to airport Not told about renovations at time of booking. Very bad and rude service at the restaurant

Close to airport Not told about renovations at time of booking. Very bad and rude service at the restaurant

All of it was poorly maintained. Didn’t get the room I had booked. No one was paying attention for when we wanted to buy breakfast. Flooding in the main hallway. Internet didn’t work.

All of it was poorly maintained. Didn’t get the room I had booked. No one was paying attention for when we wanted to buy breakfast. Flooding in the main hallway. Internet didn’t work.

I was charged an extra $24 for no reason at all. Extra charge for no reason.

I was charged an extra $24 for no reason at all. Extra charge for no reason.

It was advertised as having breakfast included with room, but it did not have breakfast. We were told that chef had a "crisis" during the night. There was no complimentary coffee/tea/water in lobby.

It was advertised as having breakfast included with room, but it did not have breakfast. We were told that chef had a "crisis" during the night. There was no complimentary coffee/tea/water in lobby.

I am glad the place is getting remodeled. I really hope you are updating the entire bathroom and the lighting. The support/headboard pillows are also very sad and tired. The elevator is scary. The staff is great though! They were helpful and responsive!

I am glad the place is getting remodeled. I really hope you are updating the entire bathroom and the lighting. The support/headboard pillows are also very sad and tired. The elevator is scary. The staff is great though! They were helpful and responsive!

the pillows were great! My only comment - construction was under way but I understand and it didn't affect my stay.

My only comment - construction was under way but I understand and it didn't affect my stay.

Absolutely nothing Hotel was disgusting everything including the roof was falling apart and started leaking on me and my son Hotel shut the water off on us without asking or giving us notice which made it hard to shower had to use water bottles Hotel front desk staff was extremely unprofessional computer was not fixed so I had to try to fix the printer myself front desk staff stated that computers behind the desk was locked and he could not print for me but when other staff came in they stated that they can print for us since the computers are down if they had negative stars to rate this hotel I will give them negative ratings this hotel is definitely not worth the money manager Justin promised to comp one of my nights and still has not yet done it and it's been 4 weeks worst hotel and they have bugs in the room this is equivalent to a motel 6 my baby was itching the whole stay which i have proof of

Absolutely nothing Hotel was disgusting everything including the roof was falling apart and started leaking on me and my son Hotel shut the water off on us without asking or giving us notice which made it hard to shower had to use water bottles Hotel front desk staff was extremely unprofessional computer was not fixed so I had to try to fix the printer myself front desk staff stated that computers behind the desk was locked and he could not print for me but when other staff came in they stated that they can print for us since the computers are down if they had negative stars to rate this hotel I will give them negative ratings this hotel is definitely not worth the money manager Justin promised to comp one of my nights and still has not yet done it and it's been 4 weeks worst hotel and they have bugs in the room this is equivalent to a motel 6 my baby was itching the whole stay which i have proof of

Very good

Good place, but it’s going through a major renovation!!

Good place, but it’s going through a major renovation!!

Clean.

Clean.

Free breakfast

Efficient service. Clean and spacious room.

Efficient service. Clean and spacious room.

Did not offer breakfast

Did not offer breakfast

The hotel was a surprise very good stay.

The hotel was a surprise very good stay.

Exceptional

Room was (partially) redone and was very clean. Staff was pleasant and friendly. Bistro was understaffed especially in the morning. Always big black laundry carts in hallways. To be fair, the hotel renovations were a work in progress so that may explain some of the shortcomings.

Room was (partially) redone and was very clean. Staff was pleasant and friendly. Bistro was understaffed especially in the morning. Always big black laundry carts in hallways. To be fair, the hotel renovations were a work in progress so that may explain some of the shortcomings.

Ease of location. I thought the staff was very kind and thoughtful. The hotel was quite quiet for being close to an airport. I enjoyed the coffee but did not eat the snack provided.

Room is in need of remodeling. Rusted doorframe, ripped carpet, noisy hvac. The phone in my room didn’t work. Nice TV. Staff was decent.

Room is in need of remodeling. Rusted doorframe, ripped carpet, noisy hvac. The phone in my room didn’t work. Nice TV. Staff was decent.

Great staff and clean room

Great staff and clean room

I was then told the only way to request the shuttle was through the Bonvoy app. Unfortunately, because the reservation was made under my email but in my mother’s name, the app wouldn’t allow me to access it. The agents repeatedly told me there was nothing they could do because I booked through Expedia rather than directly through Marriott. As a longtime Marriott member, it was incredibly frustrating to feel like I was being treated as a lesser guest simply because of the booking channel—especially when I was still staying at a Marriott property. Ultimately, I was instructed to take an Uber and “ask for reimbursement,” but again told it was solely up to the manager’s discretion and that they might refuse because I booked through Expedia. After all of this, I was left with no clear solution, no assistance, and no reliable way to reach the hotel for the shuttle I was supposed to be able to use. This experience left me feeling stranded, dismissed, and deeply disappointed. It has made me question staying with Marriott in the future if this is the level of support provided when something as simple as contacting the hotel.

I was then told the only way to request the shuttle was through the Bonvoy app. Unfortunately, because the reservation was made under my email but in my mother’s name, the app wouldn’t allow me to access it. The agents repeatedly told me there was nothing they could do because I booked through Expedia rather than directly through Marriott. As a longtime Marriott member, it was incredibly frustrating to feel like I was being treated as a lesser guest simply because of the booking channel—especially when I was still staying at a Marriott property. Ultimately, I was instructed to take an Uber and “ask for reimbursement,” but again told it was solely up to the manager’s discretion and that they might refuse because I booked through Expedia. After all of this, I was left with no clear solution, no assistance, and no reliable way to reach the hotel for the shuttle I was supposed to be able to use. This experience left me feeling stranded, dismissed, and deeply disappointed. It has made me question staying with Marriott in the future if this is the level of support provided when something as simple as contacting the hotel.

How close to the airport it was How uncommonly and disgusting my room was. I genuinely thought I was gonna get hepatitis getting in the shower so we didn’t shower and the noises from the HVAC were so loud that we left early.

Bar tender was friendly, and polite Airport distance its great Front desk guy was helpful Shuttle to.Airport I booked a Room with" breakfast included" we'll guest what complementary breakfast doesn't exist so I need them to reimburse me for it..Front desk didn't know what to say about it cause its not a thing. A bed in Room was broken..literally my husband set down on it and so bed flipped so he ended up on floor so we got moved to another one that it was better

From the very first moment the staff was very polite friendly. Clean lobby area and the was very comfortable. Best part never been to a hotel where they had mints waiting for you The tub paint was kinda peeling and could use a longer shower curtain if your going to keep the bath tub. I know renovations are happening so im not really upset as its probably hasn't been done in the room that I was in

The pool was cold

Custer service

The shower in my room had the worst water pressure that I have ever experienced. The water maybe made it 1/4 length of the tub. Not exceptaple for a hotel. I could have saved money and stayed at a motel. Also the indoor pool was out of order.

The shower in my room had the worst water pressure that I have ever experienced. The water maybe made it 1/4 length of the tub. Not exceptaple for a hotel. I could have saved money and stayed at a motel. Also the indoor pool was out of order.

Easy check-in and checkout.

Easy check-in and checkout.

The room wasn’t spotless had a few mishaps with hair in the tub and the stopper in the sink was broken

The room wasn’t spotless had a few mishaps with hair in the tub and the stopper in the sink was broken

Yes

Yes

Great customer service at the front desk. The rooms were clean. Would be nice to get an early check-in sometimes.

Great customer service at the front desk. The rooms were clean. Would be nice to get an early check-in sometimes.

Room was very good but there was a bad smell in the hallways.

Room was very good but there was a bad smell in the hallways.

Yes to both.

Yes to both.

Hotel is under construction , dirty , the room was oddly lit, No non feather pillow options .

Hotel is under construction , dirty , the room was oddly lit, No non feather pillow options .

Place was under construction, run down. Staff were generally friendly location was good for getting to the airport but overall I have paid less for better

Place was under construction, run down. Staff were generally friendly location was good for getting to the airport but overall I have paid less for better

I visit once a month and my stays are always pleasant at this hotel. It's usually quiet and clean. The staff is very nice and accommodating ( early check-in). They are renovating and I'm excited to see the new look. I'm not sure if they still have security on the grounds but that was a plus. I'm hoping the prices continue to stay stable along with the fees.

I visit once a month and my stays are always pleasant at this hotel. It's usually quiet and clean. The staff is very nice and accommodating ( early check-in). They are renovating and I'm excited to see the new look. I'm not sure if they still have security on the grounds but that was a plus. I'm hoping the prices continue to stay stable along with the fees.

The shower doors fell off and the pillows were kind of flat. Long dark hair in the shower. Lobby and bistro were very nice.

The shower doors fell off and the pillows were kind of flat. Long dark hair in the shower. Lobby and bistro were very nice.

Breakfast service staff was very friendly and service was good.

Breakfast service staff was very friendly and service was good.

Upon arrival to the hotel, i had to call to see if it was even open. There was old furniture and toilets in the parking lot, as well as 2 large cranes tearing up the roof/ overhang area. The entrance to the lobby was not even visible due to the construction and equipment. This place should NOT have been open for guests, as it was truly unsafe. This was NOT up to the quality I expected from a Marriott location.

Upon arrival to the hotel, i had to call to see if it was even open. There was old furniture and toilets in the parking lot, as well as 2 large cranes tearing up the roof/ overhang area. The entrance to the lobby was not even visible due to the construction and equipment. This place should NOT have been open for guests, as it was truly unsafe. This was NOT up to the quality I expected from a Marriott location.

The pictures do not appear to be the same. The room had a funky odor and I immediately asked for another room. Checking in felt rushed and did not feel friendly or accommodating.

The pictures do not appear to be the same. The room had a funky odor and I immediately asked for another room. Checking in felt rushed and did not feel friendly or accommodating.

The photos are very deceiving. Outside walls are half painted, paint peeling on the covers, parking lot was trashed, rooms smelt of mildew, balcony/back door wouldn't open, sink was slow draining. We ordered a Starbucks coffee drink in the morning from the coffee bar, and it tasted awful. So glad it was only one night. We will not be returning.

The photos are very deceiving. Outside walls are half painted, paint peeling on the covers, parking lot was trashed, rooms smelt of mildew, balcony/back door wouldn't open, sink was slow draining. We ordered a Starbucks coffee drink in the morning from the coffee bar, and it tasted awful. So glad it was only one night. We will not be returning.

Room is clean and quietv

Room is clean and quietv

Great

Great

Not your standard Marriot. Very humid inside the room/building, and did not have a pleasant smell throughout the property.

Not your standard Marriot. Very humid inside the room/building, and did not have a pleasant smell throughout the property.

Didnt like the women at the front desk. Lied to me about breakfast and told me i had to go to waffle house. Just treated me like she didnt like white people.

Didnt like the women at the front desk. Lied to me about breakfast and told me i had to go to waffle house. Just treated me like she didnt like white people.

This was a perfect place to stay. I would definitely recommend.

This was a perfect place to stay. I would definitely recommend.

Pool cold

A place to return!

A place to return!

Room was not on good condition

Room was not on good condition

Mildew in the shower. Disgusting bedroom ceiling but recently renovated on the inside. Outside can use a touch up but the area is declining.

Mildew in the shower. Disgusting bedroom ceiling but recently renovated on the inside. Outside can use a touch up but the area is declining.

I have stayed here before and returned knowing that I would have a clean safe place to stay. I recommend staying here.

I have stayed here before and returned knowing that I would have a clean safe place to stay. I recommend staying here.

Property is shabby. It needs cleaning and updating.

Property is shabby. It needs cleaning and updating.

Pleasant experience

Pleasant experience

THE POOL WAS ICE COLD KIDS COULDN'T EVEN GET IN IT

THE POOL WAS ICE COLD KIDS COULDN'T EVEN GET IN IT

Great amenities and clean

Great amenities and clean

Facility wasn't in great shape. There were some people hanging around the front entrance in the evening that made my wife feel uncomfortable. Location is very close to the airport, busy area and kind of run down.

Ok

Ok

Great stay for a quick visit. Many things near the hotel and parking available

Great stay for a quick visit. Many things near the hotel and parking available

There was no coffee station in lobby only coffee at the Bistro opened at 630. Staff was great and gave me a coffee at the bistro as I did not have a coffee cup in my room because we used the two we had the evening before. Staff was wonderful! Fire alarm went off and we evacuated was the only drawback to our night.

There was no coffee station in lobby only coffee at the Bistro opened at 630. Staff was great and gave me a coffee at the bistro as I did not have a coffee cup in my room because we used the two we had the evening before. Staff was wonderful! Fire alarm went off and we evacuated was the only drawback to our night.

Breakfast is some miniature danishes, miniature muffins, and coffee. Room was clean and comfortable. Staff was fantastic.

Breakfast is some miniature danishes, miniature muffins, and coffee. Room was clean and comfortable. Staff was fantastic.

The downside was waiting for an hour and a half for transportation to the hotel. There was a storm that canceled all the flights and several hotels share the couple of vans. We were very tired and wanted to get to our room but it seemed to take forever! I would have made other arrangements if I had known it was going to take so long. They need to make better plans when this happens. It was unreasonable the amount of time we waited. We would have done better to get an Uber to a hotel further away. The next morning, we had no problem getting to the airport. It took five minutes! The room was comfortable but I’m not doing that again!!!

The downside was waiting for an hour and a half for transportation to the hotel. There was a storm that canceled all the flights and several hotels share the couple of vans. We were very tired and wanted to get to our room but it seemed to take forever! I would have made other arrangements if I had known it was going to take so long. They need to make better plans when this happens. It was unreasonable the amount of time we waited. We would have done better to get an Uber to a hotel further away. The next morning, we had no problem getting to the airport. It took five minutes! The room was comfortable but I’m not doing that again!!!

We were very comfortable at this hotel property. The bed was comfy and there was a feather and a foam pillow for each of us. Although it is very close to the airport we were not bothered by noise. We did not realize that the cleaning is typically done every other day unless requested daily so be mindful of that. Overall very convenient for travelers and a good place to stay.

We were very comfortable at this hotel property. The bed was comfy and there was a feather and a foam pillow for each of us. Although it is very close to the airport we were not bothered by noise. We did not realize that the cleaning is typically done every other day unless requested daily so be mindful of that. Overall very convenient for travelers and a good place to stay.

The room was musty and smelly and the carpeting was wet. Worst room I have ever stayed in anywhere in the world.

Staff are nice Bathroom was leaking the whole time

It’s really nice but the carpet looks old

It’s really nice but the carpet looks old

Outdated, Not your typical Marriott

Outdated, Not your typical Marriott

Ants all over the bedside table. Handicap shower leaked all over floor. Had to wait at check in because room wasn’t ready. Given a handicap room although it’s not what I reserved.

Ants all over the bedside table. Handicap shower leaked all over floor. Had to wait at check in because room wasn’t ready. Given a handicap room although it’s not what I reserved.

Convenience to RIC. Friendly and helpful staff. Nice to be able to get a drink and food at the lobby bar.

Convenience to RIC. Friendly and helpful staff. Nice to be able to get a drink and food at the lobby bar.

Convenient to airport but needs an upgrade terribly. Also, the phone in my room was filthy and the toilet seat was broken. Only one short night before flight.

Convenient to airport but needs an upgrade terribly. Also, the phone in my room was filthy and the toilet seat was broken. Only one short night before flight.

Half way stop to final destination. No breakfast

Half way stop to final destination. No breakfast

The room was set up beautifully. The bathroom was in need of updating. It looked horrible and run down. The breakfast was a complete joke.

great customer service

great customer service

The location is close to the airport.

The location is close to the airport.

The hotel itself

The hotel itself

Usual standard. Clean and comfortable.

Usual standard. Clean and comfortable.

Clean and Quiet No one came to replace my towels

Check in was okay, the initial room the bathroom tub was dirty, stains hair etc. At 3am some weird person banged on the patio door, when I peeked out I could see a man trying to jump/climb over the wall to get out?

Check in was okay, the initial room the bathroom tub was dirty, stains hair etc. At 3am some weird person banged on the patio door, when I peeked out I could see a man trying to jump/climb over the wall to get out?

Only thing i didn't like was the toliet was difficult to flush. It wasn't the end of the world. So i went about my business.

Only thing i didn't like was the toliet was difficult to flush. It wasn't the end of the world. So i went about my business.

Bees on light

It’s good!

It’s good!

Close to airport. Had a heavy scented smell as if to cover odors that was difficult to smell.

Close to airport. Had a heavy scented smell as if to cover odors that was difficult to smell.

Very convenient to airport, nice lounge/bar as well

Very convenient to airport, nice lounge/bar as well

My room was filled with ants all around the bed, woke up in the middle of the night with ants all over me. I did not eat in the room.

My room was filled with ants all around the bed, woke up in the middle of the night with ants all over me. I did not eat in the room.

The room was very clean and comfortable

The room was very clean and comfortable

Booked room last minute due to flight diversion. Room rate was way too high for quality of room.

Booked room last minute due to flight diversion. Room rate was way too high for quality of room.

Very clean and close to everything.

Very clean and close to everything.

Great place to stay if you are looking for something close to the airport.

Great place to stay if you are looking for something close to the airport.

Great location near the airport, easy to locate. The room was not shabby, but looked like it was decorated in the 1960s! Also, the headboard to the bed was a couple of foam pillows with part of its cover missing. The wall paper was a mismatch of some kind. Bathroom dated, but okay though I prefer a walk-in shower. In summary, it was neat and clean, people nice, bed good -- all very functional, but did not feel like an up-to-date Marriott. I was only there one night and did have a good rest. Quiet, despite airport nearby.

Great location near the airport, easy to locate. The room was not shabby, but looked like it was decorated in the 1960s! Also, the headboard to the bed was a couple of foam pillows with part of its cover missing. The wall paper was a mismatch of some kind. Bathroom dated, but okay though I prefer a walk-in shower. In summary, it was neat and clean, people nice, bed good -- all very functional, but did not feel like an up-to-date Marriott. I was only there one night and did have a good rest. Quiet, despite airport nearby.

Great location to stay when flying out early from RIC airport. Shuttle was fairly quick and super friendly staff.

Great location to stay when flying out early from RIC airport. Shuttle was fairly quick and super friendly staff.

One night accommodation great

One night accommodation great

Desk staff were lovely 😊 Super close to Richmond Airport. Shuttle driver was right on time.

Desk staff were lovely 😊 Super close to Richmond Airport. Shuttle driver was right on time.

Concerning environment around the hotel

Concerning environment around the hotel

I checked out this morning early. My shuttle was not ordered for me. The gentleman that checked me out, I don’t remember his name but he personally drove me to the airport. Excellent customer service. I will definitely be back. Thank you very much.

I checked out this morning early. My shuttle was not ordered for me. The gentleman that checked me out, I don’t remember his name but he personally drove me to the airport. Excellent customer service. I will definitely be back. Thank you very much.

The room was smelled smoke. When I opened the porch door I saw a some cigarettes .

The room was smelled smoke. When I opened the porch door I saw a some cigarettes .

We stayed in room 302. There was neglect and dilapidation of parts in the bathroom. Rust and damage as well as a loose shower curtain bar in the shower and the grate covering the intake fan in the bathroom need to be tightened. We reported it to the front desk. The “breakfast” at the Starbucks in the lobby was the deal breaker for us. There was 1 young man working and he seemed like he didn’t really want to be there. We think he was the only person working in the food area. Therefore the service was incredibly slow and the food was not very good. It was also expensive. He kept leaving the front food area and going back into the kitchen. My husband and I had to leave and wanted to wrap up our food. My husband went to the kitchen door to knock and get the man’s attention to ask for a box. The front desk clerk at the front of the hotel saw this and screamed at my husband when he went to the kitchen door to knock and ask for a box. She literally screamed at him not to go back there. He was never planning to enter the kitchen, only trying to get the attention of the 1 staff member working so he could get a box for his food. For as much as a one night stay costs, the least that can be done is have some breakfast items available for no cost. We will not be returning.

We stayed in room 302. There was neglect and dilapidation of parts in the bathroom. Rust and damage as well as a loose shower curtain bar in the shower and the grate covering the intake fan in the bathroom need to be tightened. We reported it to the front desk. The “breakfast” at the Starbucks in the lobby was the deal breaker for us. There was 1 young man working and he seemed like he didn’t really want to be there. We think he was the only person working in the food area. Therefore the service was incredibly slow and the food was not very good. It was also expensive. He kept leaving the front food area and going back into the kitchen. My husband and I had to leave and wanted to wrap up our food. My husband went to the kitchen door to knock and get the man’s attention to ask for a box. The front desk clerk at the front of the hotel saw this and screamed at my husband when he went to the kitchen door to knock and ask for a box. She literally screamed at him not to go back there. He was never planning to enter the kitchen, only trying to get the attention of the 1 staff member working so he could get a box for his food. For as much as a one night stay costs, the least that can be done is have some breakfast items available for no cost. We will not be returning.

Little bit working on the dining

Little bit working on the dining

Property is very aged and has not had sufficient investment to keep it up to date. On the outside the grass needed to be cut.

Property is very aged and has not had sufficient investment to keep it up to date. On the outside the grass needed to be cut.

Everything was on point except for the King Size Bed was too high for me. It took a lot for me to get in it and for my taste it wasn’t to comfortable.

Everything was on point except for the King Size Bed was too high for me. It took a lot for me to get in it and for my taste it wasn’t to comfortable.

Wherever we go, we'll try to find a Courtyard hotel. They suits our needs quite nicely with all the amenities they offer. Unfortunately with it being off season travel, the pool was closed for renovations so we missed an opportunity to unwind for the day with an evening swim. This particular one is very close to the Richmond Airport and getting there couldn't be easier. The Airport Shuttle option is very easy - reserve your time at the front desk. They were waiting for us and we were at the airport within 10 minutes. If we're in the area again - this is where we'll be staying.

Wherever we go, we'll try to find a Courtyard hotel. They suits our needs quite nicely with all the amenities they offer. Unfortunately with it being off season travel, the pool was closed for renovations so we missed an opportunity to unwind for the day with an evening swim. This particular one is very close to the Richmond Airport and getting there couldn't be easier. The Airport Shuttle option is very easy - reserve your time at the front desk. They were waiting for us and we were at the airport within 10 minutes. If we're in the area again - this is where we'll be staying.

I’m only here 1 night. The bed is comfortable. The room is clean.

I’m only here 1 night. The bed is comfortable. The room is clean.

Once the reservation was finally located, I was assigned a room in extremely poor condition. The odor was so strong that we had to request a room change. Unfortunately, the second room presented even greater concerns: a large roach was visible, and there were clear signs of neglect including visible mold and bubbled walls. It wasn’t until the following morning that a different staff member—who was both courteous and apologetic—moved us to a room in somewhat better condition. However, the overall experience fell far below the standards I expect from Marriott. For your awareness, I have video documentation of the roach and the bubbled wall and am willing to provide it upon request. This was, regrettably, the worst experience I’ve had with your brand. I hope this feedback is taken seriously and that steps are taken to ensure better training and quality control in the future.

Once the reservation was finally located, I was assigned a room in extremely poor condition. The odor was so strong that we had to request a room change. Unfortunately, the second room presented even greater concerns: a large roach was visible, and there were clear signs of neglect including visible mold and bubbled walls. It wasn’t until the following morning that a different staff member—who was both courteous and apologetic—moved us to a room in somewhat better condition. However, the overall experience fell far below the standards I expect from Marriott. For your awareness, I have video documentation of the roach and the bubbled wall and am willing to provide it upon request. This was, regrettably, the worst experience I’ve had with your brand. I hope this feedback is taken seriously and that steps are taken to ensure better training and quality control in the future.

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Check in was a breeze. Staff was friendly and accommodating. Room was clean. The shower had the best water pressure!

Check in was a breeze. Staff was friendly and accommodating. Room was clean. The shower had the best water pressure!

Property itself was acceptable. Staff were all friendly. There was an issue with breakfast as some breakfast staples were unavailable. Was not explained that you had to pay for breakfast. Other guest had the same impression i.e. no cost. Also has a shuttle for the airport. Overall I'd stay again,

Room has spots on closet door mirror and the bathroom wasn't the tidiest. It was an alright hotel not what I normally expect from a Marriott property.

Nice hotel

Bed could be updated, not very comfortable

Cleanliness and quiet

I believe the pictures and extra positive reviews are very misleading. The pictures are very glorified from what is actual. This hotel is not in the best area. Activity around all day and all night. The hotel does have key only entry after a certain time which was a nice security addition. I was worried about the vehicle every night. This hotel was dirty but I think this was due to certain crowds that were at the hotel the same time as us. They were leaving trash around everywhere. I wouldn't stay here again.

The restaurant was not in service.

H

Quick and easy, which we were looking for. Clean and comfortable. We enjoyed our stay

Very beautiful rooms

Old and tired hotel, as most seemed to be by this airport.... good luck

Close to the airport!

Great room and comfortable

The pictures looked great but the quality wasn’t as nice. The bed was comfortable and the shower worked well but it was rusty with stains on the walls and the shower curtain. There was a musky smell in the room and the area wasn’t the greatest. It was fine for what we needed but I wouldn’t stay here again.

Old property. Renovated a few years ago, it seems. Very clean, except my shower, which had mold and dirty walls. Photos make the property look cleaner and newer than it is. Drug users and homeless people in the parking lot. Not a safe area at all. No complementary coffee or breakfast. You have to purchased everything and the food is not good.

But close to airport

My deposit still hasn’t been released 1 week after which is a concern

I had a relaxing overnight stay, the staff is very friendly and welcoming. The room was clean and comfortable. Highly recommend this hotel.

Pool was closed. Otherwise it’s a no frills place to stay. The room had comfortable beds. Would not suggest walking around in the area. Convenient to airport. Starbucks in lobby.

Pool was closed and was not on their website. We chose them for the pool.

More lights in the room

Not worth almost 200 a night.

it was great

Very clean

: peaceful and quite.

Loved it

Shower didn't work properly. Water came out Brown at the beginning. Justin failed to notify transportation that we wanted a 6:30 shuttle. Philip however took care of us. Also bar was slow

Been here a few times. Great staff. The restaurant/bar tender was amazing

it was very quiet and no one was being despicable

Great stay after the s ow storm

Stay was perfect!

Easy check in and check out

We stayed one night since we had an early flight. Looks like they tried to do some renovations which is why the pictures appear good, but they didn’t renovate everything, the tub was old, luckily we only took showers. The carpet had a smell, I sprayed some Lysol to try to help that. Guess I expected better from Marriott.

The condition of the property was below Marriott standard. Furniture in the room was stained. Overall property was dated and dingy.

I loved the outstanding customer service when I checked in.

I was unaware of the 21 years age limit and was not allowed into the hotel, I was at the hotel due to a flight rebooking and they turned me away. I called customer support multiple times but they “couldn’t find me in the system” to give me a refund for my booking.

I've been a Marriott member for over 20 years. When my daughter got stuck in Richmond, I made a reservation at the Courtyard but they would not let her check-in as she is not 21. They would not make an exception and recommended I call hotels in Richmond until I found one that would take her. However, they gladly kept the prepaid booking fee.

Checked in late and left early but I have stayed prior in which I was comfortable with reserving again.

Very nice airport hotel. Clean and comfortable with updated features. Better than most sirport hotels Ive stayed in.

Staff is friendly and check in was a breeze. The bartender was very nice.

Very nicely updated hotel

Good front staff

Front attendant was so nice

Friendly and helpful staff

The lady at check-in seemed to have an attitude and wasn't very helpful. The room was adequate, but wasn't as clean and refreshed as you would expect from a Marriott room and there also were light bulbs that were blown out.

I like Shauna because she is efficient and remembers me. Sometimes travel thru RIC every other month. I live in Charlottesville and taxis are not reliable here.

I would ha e app

The place was very clean but the room we stayed in smelled funny.. the hotel is just around the corner from the airport and the shuttle only took like 10 minutes if that. They have a coffee shop and snack store . Waffle House is just a short walk..

I received a email message from them stating that I check in at 2/00am and departure at 6:00am when I never checked in so that was a lie

Excellent customer service

Poor experience, dirty rooms, refund promised but not fulfilled by hotel staff.

Great hotel

Great location (close to the airport). The problems were fixed.

I got there at 6pm....the restraint and lounge was closed. I asked why. The clerk shrugged her shoulders and said.. "i guess the guy didnt show up". What? I responded that this was a problem for me, and she just ignored me! Phone didnt work in the room, si no wake up call.

Great location to airport

Staff was super friendly

Proximity to airport and the noise that comes with it.

Bathrooms were disgusting, room felt humid. We didn’t dare shower

The staff were super nice, but the room smelled of cigarettes and the bathroom had a used bar of soap left in the shower. There looked to be mold growing in the shower as well. We were only there for one night, but I expected better from a Marriott property.

n/a

Definitely was not up to standards of Marriott who was not functioning. Ice machine was not functioning on the second floor where we were at hallway smelled old and musty was not what I expected of a Marriott in which I stay at all the time.

Nice staff, very close to the airport for east of early morning flight.

Convenient to airport

Pass

The land line phone did not work

Pros: Friendly staff, easy check in, nice bistro and waiting area, Super soft bed and comfortable pillows Cons: cleanliness, phone had a strange brown/reddish stain on the base when you pick it up that should easily be wiped off, no liners in trash cans, and remote had what smelled like lotion all over it.. pretty gross to pick up remote and need to wash hands and clean off remote. vending/ice machine out of order, lastly shuttle service to airport was not timely.. front desk ordered at 9:40 it was 10:10 when i decided to take an uber. Could not wait any longer as flight time was approaching quickly. and some really loud late night hallway noises that startled me probably from other guests. but aside from the Cons felt safe. very conveniently located

There was a used wash cloth left in the shower. The manager just apologized nothing else was done.

Great staff and quick to solve issues

Property inside was nice overall

entirely satisfactory

Major let down. Had to change rooms due to broken toilet. Sadly, it was not even flushed when we entered. The hotel was very clean otherwise and the room change was to the top floor.

The hotel was nice and the shuttle was good from airport it runs 24 hours which was great.

There were ants in the room.

Convenient to the airport.

Our flight was delayed coming in, and even with a pre-check in completed and letting the property know we wouldn’t arrive until late, they cancelled our reservation. Then they couldn’t key the room and we had to be moved twice because the doors weren’t working. All at 3am as well. When we got into the room there was a brown red substance on the wall, the ac had wires coming out of it and the fire alarm was falling off the ceiling. At that point we were so exhausted we just went to bed. Wouldn’t stay again. All around frustrating and upsetting for a Marriott property.

Staff was friendly and helpful… However, My room had Ants , Smoke Detectors coming off and A/C wasn’t working properly

I’ll never stay there again

Starting with the positive! All of the workers that we encountered were super nice!!! No complaints about that. The property looks nice when you first walk in but the rooms showed how outdated the hotel is. The previous guest stuffed the peep whole tissue and that was obviously missed by housekeeping so made me question, what else did they miss? The tub looked super old. The door jam to the bathroom had bottle caps??? The headboard/pillow was super dirty and had a bunch of makeup stains. See pictures.

Overall convenienent and comfortable. Staff was helpful. Evening check in staff was pleasant. Morning desk staff was very engaged with his telephone. Shuttle driver was great. Bathroom was less than clean… toilet and shower. TV didn’t function correctly. Bedding was comfortable.

It was ok and are

Could I get in and out of my car without haggard people trying to strike conversation, to beg or solicit something? Bug on the pillow that looked like a watermelon seed then when I flicked it off it kind of floated like it was a spider of some kind. I couldn't find it against the dark carpet, and I didn't have my LED flashlight to see it. Nickeled and dimed parking and define "incidentals"? Never gave a clear explanation of that charge, and I'm sure it wouldn't make sense. Walls are thin. Could hear the "neighbor" using the bathroom. Nice and cool temperature in the room, but why did the TV shut off on its own at 3AM? No comp breakfast.

Looks old

The hotel staff was very friendly and welcoming. The hotel is older so it is in need of upgrading. The room was clean and the bed was very comfortable.

Nice hotel near the airport.

The room smelled like mildew

Pictures on line looked nice but neighborhood was very sketchy. Room seemed pretty dated, especially the bathroom. Lighting at the vanity very dim.

Convenient for a late night arrival at RIC and the free shuttle was great to have.

The staff was super nice & accommodating