Best Western Plus Richmond Airport Hotel

Pulled into a party of some kind in the parking lot, felt very unsafe. Checked into room and noticed the property was not kept up and was dumpy. I did not feel safe so immediately checked out. Still waiting on my refund!

Bad

There was no ice for patrons and the staff just implied too bad. Asked for a wake up call. Did not receive it.

Clean, safe place close to the Airport and dining options.

No shampoo conditioner or liquid soap. Dispensers there all 3 empty and 1 bar soap on sink was only item. No time to call front desk ask needed to catch flight.

Shuttle picked me up at the airport. After a few minutes , the driver finally got out of the van to put my bag in. Once we got to the hotel , he just walked off bag was still in the van , so I opened the van and got my bag out. The driver was the same person at the front desk.Checking people in , I was the only one there. I receive my key to my room. To my surprise when I got off the elevator I thought I was on the wrong floor because it was furniture everywhere and in the hallway. Floors didn't look like they had been vacuumed. Rooms are small and very dated. I went to use the restroom and the toilet seat was not attached at all. I went to the desk to ask for a new room , and I was told "No, we can't do that" no further explanation just "No". There was new attempt to try to make the experience right or to see if they could even fix the toilet.

Superb

Very good

So bad that my wife and I had to eat the $100+ and go across the street to the Marriott. As soon as we entered the lobby we were smacked in the face with the smell of nicotine/weed. “Alright” we said. “ Certainly our room won’t smell like this.”…oh how wrong we were. The room was WORSE. We immediately started getting headaches and lightheaded upon entering. We inspected the room a little and wow I thought hotels were only this gross in movies. The walls were covered in goodness knows what bodily excretions. The shower had what I can only assume was black mold. But you know what? We could have ignored ALL of that…if it wasn’t for the absolute nauseating smell of marijuana permeating every square centimeter of the room. We immediately went back down to the lobby and told the receptionist we would like to cancel and get a refund. Since I booked it through Expedia, she could not refund me herself, so hopefully Expedia will do the right thing. I have NO idea how this “hotel” has 3.8 stars, I’m truly stunned. I can put up with quite a lot, but this place was just too nasty for me.

The building smelled sooo good. Like yummy Indian cuisine.

Exceptional

First room we got smelled like someone had just smoked a pack of cigarettes in it and had to ask for another one. Next room was not clean, there were things on the floor that clearly indicated it had not been cleaned very well. The walls had missing plaster and different scuffs/divets in them. The back door of the building was propped open for anyone to get in, no key card required. There were men outside of the hotel by the exit drinking beers until very late at night, I was nervous to walk past them or have them know which room or which car I was coming from based on the looks I got from them. Overall not a great experience and felt uneasy during my entire stay.

I tried to tell the front desk about it in the morning, and she just seemed to not really care, although she did say "sorry". I have stayed in lower priced accommodations and so I didn't have high expectations, but that was too many things wrong, plus noisy all through the night. The one good thing was the shuttle to the airport was quick, although we did not leave from the hotel for more than 10 minutes after the time we were supposed to, but it is very close to the airport so we made it there safely and quickly. I would've liked a refund or credit but there wasn't anyone at the front desk the times I went down.

There was mold in the bathroom and mold in the ceiling of the room, when we checked out and told the gentleman at the front desk, he was like OK. The bathroom was not in good shape and had multiple cracks around the shower. The beds were very uncomfortable, we would not stay there again.

This hotel is in pretty bad shape. The room was in poor condition, the ac barely worked and parking is not well lit. We arrived and they had given away our room, even though they are right next to the airport and had our flight information from when we booked. After we were given a different room that only had 1 bed, when we went to our rooms there were beer bottles all over the outside patio area, in the staircase, and in the hallway where our room was located. We HIGHLY recommend people stay elsewhere, this was the worst hotel/motel experience we've ever had and we travel all the time.

The dumpsters were piled to the trees, halls cluttered with cleaners and furniture, bathtub had mold , there was boogers on the wall. It was gross

The beds were slightly comfortable and breakfast was ok. The dumpsters were piled to the trees, halls cluttered with cleaners and furniture, bathtub had mold , there was boogers on the wall. It was gross

Location Nothing, everything was fine

Nothing, everything was fine

Moldy smell when you opened the door. No shampoo.

Decent breakfast. Comfortable-sized room.

Friendly staff, good value Moldy smell when you opened the door. No shampoo.

Good folks but I showed up at the facility and there was no room available.

My whole floor smelled like marijuana.

Old hotel, but clean. No bugs. Old hotel, as seen when looking at it. Small room. Elevator scary. Smelled like pot every time we opened our door. Would not stay here again especially for the price we paid.

Old hotel, as seen when looking at it. Small room. Elevator scary. Smelled like pot every time we opened our door. Would not stay here again especially for the price we paid.

Staff was amazing!

Where location was.Shuttle services No shampoo or soap or conditioner and tub was stain. Some outlets in lamps was working

No shampoo or soap or conditioner and tub was stain. Some outlets in lamps was working

Bad

Parking was fine.

Room was bought and paid for. Uber dropped me in front at 1:30 Amafter an exhausting late flight. Even from the outside, it was clear I could not stay there as a woman traveling alone. There was a trove of creeps partying in the parking lot, place was terribly run down. I walked next door and paid AGAIN for a clean, safe Marriott.

The entire place is in need of a deep cleaning. Rooms are adequate for a nights sleep but I would not want to hang about for long. Breakfast was ok but there were ants in the breakfast area. For a nonsmoking hotel the place smelled very strongly of cigarette and marijuana. Clear communication with the staff was difficult as English was not spoken well by any of the staff. Halls were dirty , trash littered the property both in and outside. It seemed that nobody cared to clean up. I would not choose to stay here again.

The airport shuttle arrived on time and was easy to find. As a single female. I really appreciate that they were able to pick me up after midnight when other hotel shuttles had stopped operating.

If you plan on keeping it cheap, go to one of the places nearby because you’re paying for less at this location. Otherwise, spend the extra money for the SpringHill next door. This location is a prime example of an owner cutting costs and not meeting their brand standard with high prices. As you enter the hotel you’ll be greeted by the hot and Musty air blown in your face by a non cooled lobby. Thankfully that musty air gets covered up by the faint hint of cigarette smoke that gets worse and eventually switches to weed. Nice staff will greet you at the desk, but probably not the door because of what seems to be a bunch of randoms coming in and out who may or may not be staying there or up the stress under a tree. After checking in, you’ll make your way up the hallway where the faint smell of cigarette smoke gets thicker as it the heated hallway gets continues to get hotter. Step in the elevator, watch your step so your feet don’t stick. For the cost off all the extra amenities you’d get with a Best Western Plus, you’ll receive broken or hardly working versions of them. Mini fridge that will make your food go bad. Half working microwave. 7 inch spring mattress that will have you questioning if the floor is better. It’s not but the chair is. Slept on the chair after an hour in the bed. Trash in shower from previous person. Hair on walls. Rust and mold around shower.

My stay here was horrible! Bathroom tile was filthy, room smelled bad, When we got off the elevator there was large pieces of furniture stacked outside the elevator yet there was no signs stating “forgive our mess” our hall was party central yelling and hollering down the hallway through out the night. We called the front desk several times after 10 pm with no changes. Once we couldn’t take it anymore around midnight my niece yelled down the hallway to shut up did the noise die down. It was ridiculous.

Breakfast Staff was disorganized, confused, and not helpful. The room was not ready after checking in. We were moved twice, ending up back in the original room. Holes in the wall and broken shower tiles. There was furniture piled up in the hallways. There were groups of men in the parking lot just below us playing loud music and drinking beer until about 10 PM. When asked about this the front desk person said they should end about 9:30.

Staff was disorganized, confused, and not helpful. The room was not ready after checking in. We were moved twice, ending up back in the original room. Holes in the wall and broken shower tiles. There was furniture piled up in the hallways. There were groups of men in the parking lot just below us playing loud music and drinking beer until about 10 PM. When asked about this the front desk person said they should end about 9:30.

Decent breakfast. Comfortable-sized room.

The room was clean, but the hotel itself is older. The "kitchen" area is absolutely disgusting, so breakfast wasn't an option. The other main problem was the smell. The entire hotel from entry smelled of cigarette and marijuana smoke. I had to launder my bags even after the stay because the smell was lingering. The shuttle to the airport was nice, except when i arrived at the airport I waited 45 minutes and called 3 times to get the shuttle. Fortunately i was only at the hotel long enough to sleep both nights, but it wasn't a great experience.

Not well maintained cheap hotel

None The place is outdated. I didn’t fell safe on the place. The parking lot have clients drinking outside at the parking lot. Bed wasn’t comfortable.

None The place is outdated. I didn’t fell safe on the place. The parking lot have clients drinking outside at the parking lot. Bed wasn’t comfortable.

Poor

Property was somewhat dated but listed as "Budget" so no surprise. Staff was friendly and rooms were clean

Room was spotless, the staff was exceptional, parking was not a concern as we did not rent a car, airport shuttle was very convenient and timely.

I loved it

Yes. That was fine.

Nothing. Everything.

Nothing. Everything.

Very good

booked two beds, only one...

booked two beds, only one in room

Shuttle to airport was on time at 4am. Very loud music and partying in parking lot outside my window on a Tuesday night. Didnt stop until after 10pm.

Staff was very nice property was run down

Loud people next to us all throught the night. No shampoo or soap in the shower. We ended up leaving in the middle of the night

property was run down

Arrived late, gave our room away even when we called earlier to confirm late arrival so received one double for 2 and a broken down rollaway. Running toilet took 4-5 x’s to flush.Took 2nd day to get fixed. Late loud party outside our window till midnight, asked front desk who couldn’t hear it to stop, after 2nd request, I called the police to take care of. Coffee bar in breakfast room had sugar ants on counter. Hard beds and rusted door hinges, doors splintered around bottom, mold and grime throughout room. No Kleenex furnished. Forfeited last night and moved to another hotel.Would NOT recommend this hotel to anyone.

Pleasant

Airport shuttle was great , on time at 4am, courteous, helpful

The room was clean and serviceable, but no dressers for our clothes. Housekeeping was non existent for the 4 nights we were there. Breakfast was decent. Plumbing maintenance was lacking, as the shower hose leaked profusely. So all in all... a clean, quiet, affordable place to stay, but nothing to write home about.

Parking was easy. We didn't need the airport shuttle.

Dirty place with people congregating and partying in the parking lot. I would never bring my family here.

Friendly staff and comfortable bed and pillows

Friendly staff and comfortable bed and pillows

The location near the airport was great. The airport shuttle was nice and convenient. The driver and front desk staff were helpful and kind. The hotel did not appear to be kept up well. There was a persistent loud beep noise every few seconds that came from near the front desk. Patchwork within the rooms was evident and apparent. Cleanliness was reasonable. There was a very loud and intoxicated room of people playing loud music across the hall. My room phone didn’t work. I had to use my cell phone and call the hotel phone number 4 times before someone answered. The front desk person went to the room to address the noise, which improved for only 3 minutes. I called the front desk again and was offered a different room, which I accepted. I ultimately had to move rooms after 12:30a to a handicapped room with a smaller bed. The front desk person was apologetic. There was no offer to discount my room for the inconvenience, downgraded room, and disruption of my sleep.

The location near the airport was great. The airport shuttle was nice and convenient. The driver and front desk staff were helpful and kind. The hotel did not appear to be kept up well. There was a persistent loud beep noise every few seconds that came from near the front desk. Patchwork within the rooms was evident and apparent. Cleanliness was reasonable. There was a very loud and intoxicated room of people playing loud music across the hall. My room phone didn’t work. I had to use my cell phone and call the hotel phone number 4 times before someone answered. The front desk person went to the room to address the noise, which improved for only 3 minutes. I called the front desk again and was offered a different room, which I accepted. I ultimately had to move rooms after 12:30a to a handicapped room with a smaller bed. The front desk person was apologetic. There was no offer to discount my room for the inconvenience, downgraded room, and disruption of my sleep.

Arrived at 11pm and Stayed one night. Booked two bedroom and got one bedroom. Run out of bath soap and shampoo.

Nice proximity to airport and providing shuttle to airport a plus.

Good

The hotel was old and dirty, with dirty carpet, smelly rooms and and unclean breakfast space. The Shuttle ride was late and the vehicle smelled. Check in was slow/unorganized.

Do not stay here. There is something nefarious going on in this hotel. There are parties of gang-bangers in the parking lot at night, and even though staff told me they would call the Sheriff, it was hours later. Afterwards I heard one of the men, who was extremely drunk, telling the hotel staff that he could get them girls, any kind he wanted. There seem to be people living there like it's a half-way house. It wouldn't be a deal-breaker except for when they start yelling in the hall-way. I did not feel safe here. I feel sorry for the staff and owners, I think they really can't stop it from happening.

In the 2 night stay , the toilet was backed up even after the maintenance came in the first night. Our key card to get in the room worked the first night but not the second night/ We had no remote in the room for the TV as well

This looks nothing like the pictures. Rooms were filthy, and the room assigned specifically had roaches. The whole place smelled like “m” despite being “smoke free”. No one was there to check in and you had to call a random number in order for the worker to check in. Did not even stay for my booking because of how poor it was and how unsafe I felt. People were walking around with weapons. DO NOT STAY HERE!!

I usually don’t write bad reviews but our stay was not very good. It was nice that it was so close to the airport, but it took them a long, long time to come and get us from the airport to take us to the motel. Finally, we got a ride with another shuttle that said he saw us sitting there for so long!!!!!! During the night about 1:30 in the morning, people were banging on our door and trying to get in and hollering and making a lot of noise. I called the front desk and they just said oh we’re sorry. We had to get up at 3 o’clock to catch the shuttle back to the airport so we didn’t get much sleep at all.

There was nothing that I or any decent person would like. Filthy hallways, elevator, and parking lot. People in the parking lot all day and night drinking and play loud music. Broken fixtures I. The bathrooms. Roaches on the bathroom floor. Furniture in the hall and blocking the elevator space. Stayed 4 days (I’m sure won’t get my $50 gift card promotion). I had to force the staff to clean the room for me and it was only cleaned late evening after I threatened to leave. What a horrible hotel. I have stayed at many Best Western hotels and the stay was very nice. I do t know what happened but I won’t choose Best Western again. Especially in Richmond Va. just a horrible stay. A complete disaster. I took pictures and I would be glad to send them to you. I always give credit when it’s due. But this experience deserves exposing. Very, very, very bad.

Breakfast was wanting

Disgusting and unclean. Room smelled. Left after 2 hours and went elsewhere.

Superb

Staff was great at check in and check out. The bed was comfortable but the shower had some mold and the shower amenity pumps were empty. It was definitely a $100 room.

Breakfast menu fresh

Parking lot was sketchy and dirty. Lots of containers around taking up parking spaces. Hispanic workers were partying in parking lot right below our room till midnight. Very loud. Left 6 cases of beer on sidewalk next morning. Trashy and not great image

It was easy to find the shuttle and easy to let them know i was there. They were clean rooms.

Disappointed in this Best Western location. Clearly understaffed, causing waits to check in at the unmanned front desk and probably some cleanliness issues in the rooms - ours had a weird liquidy stain on one wall that was pretty off putting and made me question how well the rest of the room was cleaned. The airport shuttle driver was a highlight, very nice and helpful!

Parking lot is well lit which i appreciated coming in 10:30pm and leaving 6am. Lots of noise in the hall around midnight woke me. Overall, it worked.

none checking experince, smell

Rooms nice and clean good place to stay

Bldg needs update Sheets clean Bathroom needs amenities such as Kleenex

Our room: 2 double beds lined with large cardboard strips b/c the bed frames had just been stained. Beds were like sleeping on grandma’s old thin mattresses with plywood underneath. Bathroom was clean, but shower was not sealed so water got all over the floor. Come to find out, that room was “under construction”….maintenance person showed up and said “oh, I didn’t realize someone was staying in here. I was coming to do maintenance.” After a horrible night’s sleep, we left as quickly as we could

Location Had a weird smell in lobby

Hotel had terrible smell on floor 2. Tv didn’t work. Telephone did not work. Several outlets did not work. They tried to fix TV but could not!

Very accommodating

did not have beverages available not even water. Didn't care at all for the breakfast. Room especially bath was outdated and smelled.

Woke up startled from a dead sleep at 1AM when someone came in my room, turned on the light, then quickly apologized and left. I have no idea if it was staff or another guest? Bottom line: It was $50 cheaper than the next hotel with airport shuttle, but not worth the savings imo.

They didn’t really clean the hallways, glass on the ground in the hallway

We really like that it is close to the airport in Richmond, VA, with a free shuttle to the airport, and provides extended parking for $7 a night to leave your car. The shuttle service driver was also the front desk clerk! This is stretching this person's duties to the hotel. A woman was waiting at the front desk for help (she had locked herself out of her room at 4 a.m. in her dressed in her PJ'S and robe. There was no one at the front desk, because that person had to go get the shuttle van! He did stop in, when he came to pick us up for our 4 a.m shuttle, and had to help that woman first. Come on corporate! Surely you cannot expect one person to cover a van shuttle service AND the front desk position!

Awful.

I was really impressed with the quality at this hotel. Rooms were clean, breakfast was great and free, shuttle to the airport for free and conveniently located to restaurants and shops. I highly recommend it if you are in this area.

Rooms were very damaged. Quality of food at breakfast was pretty poor. And the overall hotel didn't feel clean

Nothing like the photos, my room was old and dirty.

Hotel was old and needs refurbishing. Room was clean. Airport shuttle was fine. Would probably look for a better place next time.

It is apparent that the hotel is under new management or there is a new general manager who has a focus on customer service.

The front desk worker was kind and did help us when we told her that we did not want to stay at this hotel, but other than that the hotel was completely disappointing. Driving up to the hotel we could tell that it was the most dated hotel on the street but that didn't bother us because we got a really good nightly rate. Once we drove into the parking lot we saw lots of people just hanging out in different areas and a car right in the front with a slashed tire. everyone was staring at us and we were instantly uncomfortable but wanted to give this place the benefit of the doubt. We walked inside the hotel and the smell of mold was very very strong, there were holes in the walls and ceiling and there was an alarm going off and no one in the lobby was concerned or tried to turn it off. We got the key to our room and were praying that the room was better than the lobby but it was not. we pretty much walked in and walked right out. The door was extremely flimsy and there were stains all over the bed, the carpet, the couch. It was actually disgusting. We ended up cancelling the rest of our stay there and went across the street to the Springhill Suites by Marriott and even though it was a lot more expensive it was definitely worth it. I will never stay in a hotel that made me feel the way I did in the Best Western Plus in Richmond, VA.

Convenient for the airport

Parking was easy.

Even though the rooms say smoke-free, they are not. Our room smelled like smoke, and they had no other rooms to move me. The walls and ceiling are yellow ..prob from the smoke. The bathroom was not the best. There was no staff to refill items at breakfast. This hotel needs to be painted or renovated.

The hotel is in a good location, however, the hotel is in poor condition and dirty. Our room had pealing paint on the ceiling, the tile in the bathroom was coming off the wall. The bathroom sink would not drain unless you manually pulled the plunger up. The toilet wouldn’t always flush. The bathtub would not hold water. The ice machine and washing machine in the hallway were dirty. We were very disappointed in the condition of the property.

Rooms were clean but nothing special. Breakfast was just ok.

The woman at the desk overnight drove and picked me up at the airport at 3 AM. My flight was very much delayed! I was so very appreciative!!! Lovely woman. The hotel in general is a little worse for the wear. Doors are banged up, etc. It's been spiffed up some, but it still show signs of wear. breakfast was good. Price was excellent.

Great!

Staff were nice. Location was good. Parking was a little cramped but fine. Room was clean but top sheet of my bed had cigarette burn holes in it.

The room was clean and comfortable. The breakfast was good. The staff was courteous. The shower leaked onto the floor and the closet door was broken. The room for breakfast looked like it was in the process of remodeling. The elevator was shut down unexpectedly and fire fighters were seen going down the stairs and guests were given no information about it.

Booked a king size room on arrival . I was told they were not available so I had to get two double beds. The property is very outdated. People were drinking and partying in the parking lot and the elevator was broken on the first day would not recommend.

Worst hotel I've ever stayed at.

The pictures don’t match the reality of hotel. Needs to be updated. Stench of smoke in the hallways. Good location for airport and the shuttle ran on time.

-The bed is uncomfortable

The facility is definitely in need of maintenance and repair, but our room was clean, met our needs, and was a good price. Unfortunately, there were no regular coffee pods for the Keurig-type coffee maker in the room, and downstairs only “Bold” coffee was available (I prefer a lighter roast). Front desk staff seemed overworked and failed to provide some asked for assistance.

Nice and clean

Need to update everything

They need to change the carpet and get more luggage carriers the ones they have is very dirty and barely standing. But over it did it was supposed to do for me.

The room was clean, comfortable, and very quiet. The staff was friendly and helpful, and the location was convenient. I also appreciated how smooth and easy the check-in process was. Honestly, everything was good during my stay. I didn’t experience any problems.

Everything was good

The room was reasonably clean and the paint was reasonably fresh. The furnishings bordered on shabby. The HVAC was noisy but effective. The shower had a weak, poor spray.

gave off short stay hotel vibes

The coffee maker was broken, the shower head fell apart, there was no soap in the dispenser, no facial tissues in the dispenser, was charged $10/day parking when the advertised rate was $5/day or $15/week, one elevator was inoperable (and has been inoperable for weeks). I will never stay there again.

outdated rooms and noisy

outdated rooms and noisy

The next morning, a very nice lady named Callie, had already prepared omelettes, potatoes, coffee, etc. She woke up at 3:30am to start cooking. Because no one was at the front desk, she also helped some people to check in. She told the guests to enjoy breakfast while checking them in. She was a one woman band holding the fort. Then she notified us that our van driver was here. It turns out it was Navid! The front desk from the night before. He said the driver didn’t show up to work. So he drove us to the airport. But both Navid and Callie showed great customer service! I’d stay here again.

The next morning, a very nice lady named Callie, had already prepared omelettes, potatoes, coffee, etc. She woke up at 3:30am to start cooking. Because no one was at the front desk, she also helped some people to check in. She told the guests to enjoy breakfast while checking them in. She was a one woman band holding the fort. Then she notified us that our van driver was here. It turns out it was Navid! The front desk from the night before. He said the driver didn’t show up to work. So he drove us to the airport. But both Navid and Callie showed great customer service! I’d stay here again.

Airport shuttle never showed up and I had to pay for an uber. Almost missed my flight.

Airport shuttle never showed up and I had to pay for an uber. Almost missed my flight.

no body wash, no shampoo, no regular coffee

no body wash, no shampoo, no regular coffee

Had a good stay, beds could be much better

Had a good stay, beds could be much better

The service and quality of the rooms

They had breakfast The hotel Sis not look like it does online, the rooms were old dated, raggedy, rust on lighting, cracks in walls, broken carts still in use,

The quality is appropriate for the price. It was acceptable and I thank them for their hospitality.

The quality is appropriate for the price. It was acceptable and I thank them for their hospitality.

Nice, Affordable, and the front desk person was nice and very helpful

Nice, Affordable, and the front desk person was nice and very helpful

Everything was dirty. There was spluge on the remote. The linens smelled like smoke. Actually the whole place smelled like cigarettes. The walls have no insulation. I could here every word from the neighbors needless to say I didnt sleep. But they did shuttle me to the airport at 4a.m. so thats a plus. Sorry but probobly wont come back

Everything was dirty. There was spluge on the remote. The linens smelled like smoke. Actually the whole place smelled like cigarettes. The walls have no insulation. I could here every word from the neighbors needless to say I didnt sleep. But they did shuttle me to the airport at 4a.m. so thats a plus. Sorry but probobly wont come back

Big comfy room

Big comfy room

I did find a single roach in my room and the hot water was down cause of weather but they were able to offer another night which was very kind of them to do would definitely stay again!

I did find a single roach in my room and the hot water was down cause of weather but they were able to offer another night which was very kind of them to do would definitely stay again!

Convenient to airport No services on site

Amenities

Amenities

1st room had stained couch…

1st room had stained couch…

Place was fine laundry worked well and it was quiet. Room was acceptable for the rate charged. Would book in a pinch or if on a budget

Place was fine laundry worked well and it was quiet. Room was acceptable for the rate charged. Would book in a pinch or if on a budget

Room was great...... had microwave, Fridge and streaming services on the tv. We had a great time would definitely recommend and also the front desk staff was friendly and assisting.

Room was great...... had microwave, Fridge and streaming services on the tv. We had a great time would definitely recommend and also the front desk staff was friendly and assisting.

Staff was nice. Hotel is a disaster. Dirty rooms and the breakfast room downright filthy. Heater wouldn’t shut off so choice was freezing or boiling.

Staff was nice. Hotel is a disaster. Dirty rooms and the breakfast room downright filthy. Heater wouldn’t shut off so choice was freezing or boiling.

Staff was courteous. Room was clean and the bed was amazing. I slept a solid 7 hours.

Staff was courteous. Room was clean and the bed was amazing. I slept a solid 7 hours.

The rooms are dated, bedding was stained, breakfast was subpar, staff could have been more professional.

The rooms are dated, bedding was stained, breakfast was subpar, staff could have been more professional.

Hotel has a shuttle to and from airport, staff is friendly and helpful, rooms are modern and clean, restaurant has good food and great staff! This one of the better hotels I’ve stayed at in a long time!

Hotel has a shuttle to and from airport, staff is friendly and helpful, rooms are modern and clean, restaurant has good food and great staff! This one of the better hotels I’ve stayed at in a long time!

Overall good. Unfortunately I stepped in a hairball on the floor, so I know it could have been better vacuumed. Other than that it was good.

Overall good. Unfortunately I stepped in a hairball on the floor, so I know it could have been better vacuumed. Other than that it was good.

Not clean, shabby, and did not smell good.

Not clean, shabby, and did not smell good.

This is a 3 star Best Western. A lot of the other guests were shady and made me feel a little unsafe

This is a 3 star Best Western. A lot of the other guests were shady and made me feel a little unsafe

The breakfast had a lot to be desired though. The coffee machine was not working at all and no attendant in the area.

The breakfast had a lot to be desired though. The coffee machine was not working at all and no attendant in the area.

Everything was okay l like staying with you guys. Kd

Everything was okay l like staying with you guys. Kd

Yes

Yes

The staff was nice but the room had an overpowering odor.

The staff was nice but the room had an overpowering odor.

2. gentleman in the front was rude, wasn’t paying attention to me because he was always talking on his phone. 3.He gave me a wrong room to start,had to come back and notify him. 4.the room was dirty, it had hair on the carpet and small crumbs, the mattress was moldy, ***** Asked for a refund on my second day and did not want to. It’s not fair because you trust the comments and it was nothing like they show. ***** REFUND PLEASE

2. gentleman in the front was rude, wasn’t paying attention to me because he was always talking on his phone. 3.He gave me a wrong room to start,had to come back and notify him. 4.the room was dirty, it had hair on the carpet and small crumbs, the mattress was moldy, ***** Asked for a refund on my second day and did not want to. It’s not fair because you trust the comments and it was nothing like they show. ***** REFUND PLEASE

Whole 4th flour reeked of cigarette smell

Whole 4th flour reeked of cigarette smell

Staff did great

Staff did great

They had construction workers there who were rude, noisy, no room to get the breakfast or coffee because they took up the space and food. My last stay 3 weeks ago i gave 100%. Not this time also the phone's in the room didn't work and i requested a double bed and they just gave us 2 single beds that were VERY UNCOMFORTABLE. WILL NOT BE BACK....

They had construction workers there who were rude, noisy, no room to get the breakfast or coffee because they took up the space and food. My last stay 3 weeks ago i gave 100%. Not this time also the phone's in the room didn't work and i requested a double bed and they just gave us 2 single beds that were VERY UNCOMFORTABLE. WILL NOT BE BACK....

Everything is good always with this location. Kd

Everything is good always with this location. Kd

Thank you

Thank you

Clean room, nice and fast check in, plenty parking

Clean room, nice and fast check in, plenty parking

Did not meet my expectations. should have paid more attention to ratings. Staff were excellent, room was clean but I won’t be back.

Did not meet my expectations. should have paid more attention to ratings. Staff were excellent, room was clean but I won’t be back.

Everything was great the location near the airport in Richmond area was excellent l have stayed on broad Street and in laplata md they don't compare to the one near airport in Richmond va.

Everything was great the location near the airport in Richmond area was excellent l have stayed on broad Street and in laplata md they don't compare to the one near airport in Richmond va.

Common areas dirty

Common areas dirty

Staff was great. Breakfast was good. The property was close to major thoroughfare and was satisfactorily maintained. I would stay here again.

Staff was great. Breakfast was good. The property was close to major thoroughfare and was satisfactorily maintained. I would stay here again.

Breakfast was well prepared, organized, and very clean.

Breakfast was well prepared, organized, and very clean.

Good service

Good service

The room had a roach problem!!

The room had a roach problem!!

Breakfast food offeringswere awful. Poor waffle mix (untasty) and the yogurt machine hadnt been cleaned. no healthy options.

Breakfast food offeringswere awful. Poor waffle mix (untasty) and the yogurt machine hadnt been cleaned. no healthy options.

In the room refrigerator don't work. At breakfast coffee machine was out of

In the room refrigerator don't work. At breakfast coffee machine was out of

Very clean

Very clean

Staff was nice upon checking- My room was horrible and worn out. The carpet was old and coming apart from seems, walls and transitional spaces. The breakfast was not much with a dirty dining room. The whole hotel just seemed dirty. Also seemed they allow homeless to warm up inside, which is nice but did not look good with added info from above. People that stay there are not favorable. Loitering outdoors, police, etc. my bed was very basic,and not too comfortable. I will never stay here again but grateful.

Staff was nice upon checking- My room was horrible and worn out. The carpet was old and coming apart from seems, walls and transitional spaces. The breakfast was not much with a dirty dining room. The whole hotel just seemed dirty. Also seemed they allow homeless to warm up inside, which is nice but did not look good with added info from above. People that stay there are not favorable. Loitering outdoors, police, etc. my bed was very basic,and not too comfortable. I will never stay here again but grateful.

Clean and quiet. Staff very nice, especially my shuttle driver.

Clean and quiet. Staff very nice, especially my shuttle driver.

Tv did not work

Yes

Asked staff to help with tv. They never showed up. Room heater fan needs to be fixed. It kept me up all night. My 3:30 wake up call came at 2:30. Same thing happened to three other guests. Shuttle driver was excellent the next morning.

.

Breakfast ended early we cam down at 7:30 the was just ceireal bagel, we came bake at 9:00 and everthing was put away. I ws told that breafast ended aaaaat 9:30. we did not have breakfst that day

The staff was helpful and the rooms were very clean. During the holiday season, I try to appreciate the effort even more.Thank you!!!

Could be cleaner and needs some maintenance and refurbishing

The stay was ok the lady at the desk was also running the shuttle van so we had to wait for her to check in.

The TV was not working and it took maintenance 35 minutes to respond and 45 minutes to repair. The room was clean but very dated.

Nice hotel! Staff is super nice and helpful

No hot water - could not even take a shower. Also the second floor ince maker was down.

hard to understand staff-strong smell of marijuana in parking lot-could not get fan to be "on" all night to block noise

I was given another room but this hotel was well overdue for a renovation. Very dated and rundown

The room was very clean but older. All we ask for is a clean room when we travel and that's what we got so we're happy. The bed was a little bouncier than we like, but it served its purpose and we are pleased with our stay.

I left after checking in. Photos are misleading. I’m sure illegal activity was going on there.

The staff was great!

We booked this for a sales contractor. Experienced an issue with the shower with the staff offered to move rooms for but the same night. He also experienced bugs on the bed and around the room in the middle of the night. He brought it to the attention of the front desk staff who did not seem surprised and didn’t have much to. We booked him a different hotel and emailed the hotel directly to request a partial refund. We have yet to hear back several days later.

The room was nasty. I had just traveled over 20 hours from Canada, the only saving grace was the bed was clean. Holes in the wall, the lamp shades were cracked. Mold in the shower, pooling water, and brown dirty shower tray. Shower is white tile, but it was brown/yellow in many spots. Weird blue goo on the ceiling of the shower, hair in the drain. The carpet was ripped up in places, room was visibly dirty--my socks showed dirt/lint. Don't get me wrong, this is a hotel, but WOW I was less than impressed. I wasn't about to ask for a new room or argue with someone at midnight after such a long day, but I will not be staying here again. My google review will have the images attached of the nasty if you want to see. Do not book here.

I asked for a ride to the airport, they made me wait for a long time, I ended calling an uber, breakfast was good

1. Wifi was awful. 2. Tv initially didn't work 3 lights were not bright enough to even read. 4. Body soap was empty in shower 5 water pressure was very low. Wifi in itself is reason to not return.

Bathroom was dirty, curtains and carpet was stained. Hotel had a bad smell

The room was fine, but I had no wifi in the room. The management tried to fix it but they were not successful. I needed wifi in my room to connect to an important Teams meeting.

Yes, it was very well kept and the bed was comfortable

Overall not a good hotel. very outdated and not cleaned properly

Great Location and price are important to me when searching for lodging. This had both and it was clean. The stay was short but I would book here again.

Room very dated. Mold in bathroom. Very noisy room. By elevator

O

The staff courtesy

The tv didn't work at all. There was no signal to even try to get any channel to come up. The place smelled like a mix of bleach, paint and sweat. There was mold on the wall of my room. The breakfast was very unpleasant. The only things that were tolerable was the orange juice, the muffins and the croissant. Outside of that, the staff was very friendly and the transportation shuttle for the airport was great.

No soap in shower. Shower door wouldn't stay closed. Hair dryer missing. Microwave door gets stuck.

Shuttle was great! Staff was very nice. No Breakfast, flight was too early!

Great access for on our way to Cape Hatteras

Love the room slept so good

airport shuttle did not arrive and had to call a second time after waiting 30 minutes. Woman from front desk came to pick me up after the second call. She was very nice.

Did not use shuttle. Could have left car there for $5 a day or $15 a week. Absolutely not comfortable doing that. Parked at the airport. There was a number handwritten to call left on the front desk. The picture of the room wasn’t even close. Room wasn’t worth $109 a night.

Very prompt and friendly

Pleasant, efficient, helpful, friendly staff

Was great

Checked in room on 3rd floor Room was not bad Went to breakfast 6:30 am man sleeping in the hallway. Cereal spilled all over the elevator

The room was absolutely disgusting. Black Mold in the bathroom. There was a black mold spot on the wall in the bathroom that was 14 inches long and 4 inches wide. The bottom of the bathroom shower was black and all the caulking around every single tile. Also had black mold. toilet didn’t flush sink didn’t drain. Absolutely one of the most disgusting hotels I’ve ever been in. Pretty sure they turned it into an extended stay and no one takes care of anything. There were washers and dryers literally right at the exit of the elevator.

Everything was good

Room was clean, airport shuttle was great. Parking lot was full after going out to eat……allot of men gathered in parking lot and area in back did not look safe to park. I waited for someone to leave to get a space. No big deal but surprised the lot was full.

Perfect

The front desk person at check in couldn't get off his personal call to check me in. Just handed my key card. Vending machines and ice maker out or broken. Breakfast was out of everything with a full hour to go. Won't stay here again

Hotel is dated with older furniture and fixtures

Room ac unit had a bad bearing or something making it extremely loud and difficult to sleep

The rooms bathroom and entryway lighrs were nit workung in the morning prohibited me from taking a shower. I had to adk 3 times wgere the shuttle was. The shuttle van stunk of cigarettes

They tried to update an old hotel, but, it’s still outdated. Nice clean bedding & towels. Had a very hard time calling for airport pickup shuttle. At night, bugs on floor in bathroom. Hispanic music & party below my room outdoors in parking lot. Do not recommend. Understaffed.

I stayed here for one night and the girl at the front desk was night. But the area around the hotel and the hotel property was pure chaos. The rooms look… not clean but not filthy. There was black stuff around top of the ceiling, the bathroom had missing tiles and dirty outlets. I didn’t even want to shower there. The breakfast was lack luster, nothing looked appealing. The cleanliness of the building and its surrounding had me looking for something prepackaged but no luck

The bed was terrible the sink leaked no ice in the ice maker the breakfast was junk food

Not very clean, no remote in room and no conditioner in shower

The building is a little rough, the room was pretty clean but the grounds need cleaned up. There was an old busted tire right outside our window.

Had a 3 day reservation from 10/3 to 20/6. I arrived at 8:15 p.m. on 10/3 and was told I was 15 minutes late and my teservation was canceled. They said I didn't call ahead for late arrival even though the email confirming my reservation stated to let them know if I wasn't going to be there by midnight. They gave my room away and I had to go somewhere else. They refused to gove me a refund. Expedia was no help at all. Word to the wise. Never use Expedia or Best Western.

needs to improve cleaning

My phone and tv didn't work, asked to be moved to another room. Key pad on side door didn't work. Overall run down facility, surprised Best Western allows this, they are usually a better quality lodging. Won't stay here again.

Wall lamp sockets need replaced, chipped paint, shower temp luke warm, toilet seat loose, smell, rug needs replaced, drawers stuck open.

I have never had a worse hotel experience in 60 years on this planet.

Seems that there are quite a few locals who live here daily. Could not use computers; was told that owner disconnected because a kid was using inappropriately overnight. Well, deal with the kid, not all of the other guests. Hotel lobby, breakfast area, and property overall seemed run-down.

Wasn't happy at all about this stay.

Never again

Te ofrecen piscina y no funciona hace meses. Los cuartos sucios y viejos, la atención de los hombres es horrible porque no te dan soluciones solo te dicen que no hay arreglo, groseros!

The room was ok for the price. But the area near and breakfast area were not good. Not a good place to stay if you are looking for a neat place.

Ok

Television had a continuous glitch never stopped the entire night. Pillow was tiny. Website for extended parking shows fifteen dollars for the week, but property actually charged $7.00 per day. This is a huge miscommunication. Property run down from our last stay.

Wouldn’t stay again. Smells heavily like smoke. We had a nonsmoking room…Dirty in some areas. Broken glass by entry door. Shuttle driver did not greet us or extend warm welcoming at all. Thin walls. Can hear others talking and babies crying during the night. Would NOT recommend.

BRAVO! to the staff for the comp airport shuttle. They were on time, quick, and friendly. We checked in but were among some foreigners that seemed to be loitering. Anyway, the hotel condition was below average. A couple areas smelled odd. The carpet and bedding were worn out unfort. The restroom was OK. Glad comp bottled water available. Breakfast was actually good. TV was good.

There was nothing unique about the hotel. It was not clear enough ,there was black mold in the room, room didn't smell clean just didn't feel comfortable

This hotel needs a major overhaul. Black mold in the bathroom on the walls and tub. Carpet stained and dirty. Housekeeping didn’t bother taking old subway sandwiches out of the refrigerator so the room spelled like onions. The A/C was not cooling. Needless to say, we won’t stay there again.

So I stayed in the room as suggested. And, despite the "do not disturb" sign on the door, I was disturbed twice before I left the room - about 40 minutes before check-out time. Cleanliness - barely above tolerable. I had another reservation for a week later at this property and just cancelled it.

I've stayed in BW's all over the US many, many times. I can't get over what a dump this place was. The shower was disgusting - mold, dirty, no water pressure. The phone, soda machine, and pool were out of service. There was a big gathering in the parking lot, a million beer bottles and swearing. Cockroaches. Breakfast cold and no meat. The list goes on and on. I am scared to stay at BW going forward.

This hotel was the poorest condition hotel I have stayed at in a long time. The smells, the carpets, the busted adjacent door to the connected room (and I mean split open like a construction job with concrete chunks l) the holes in the walls, the open doors in the hallways for group parties that were going on, the hanging wires from the ceiling throughout the main level, all the ice machines do not work on 3 out of the 4 levels of the hotel. The best part of the whole stay was the group of strangers I met on the elevator all saying how dissatisfied and disappointed we all were in the hotel. The poor front desk guy was trying his best, but it was clearly bad management who was there when I checked in, who was walking around with a gentlemen who must have been from corporate, and did not care to help out the front desk guy who was dearly with an upset guest and a line of 6 people who needed to check in.

They are working on updating but it is for sure a work in progress. The rooms are fine but need some deep cleaning, painting and upgraded accessories. I do recall in the past when staying that many flight crews stayed here but it feels as though it’s lost its luster and needs some TLC.

The room that they gave me was not clean it reeked of cigarette smoke the bathroom sink had hair in it and the tub wasn’t clean. On top of all of that the ceiling was covered in mold. I will Never stay at this property again!!!!

Nice, quiet, easy check-in, close to the airport, and shuttle to the airport. Staff is nice and friendly. Snack machine on 1st floor, but soda machine is on 3rd floor and wasn't working. Weird but not a big deal though.

Absolutely horrible. Rates as solid and it was a dump. Got in late let them know we were arriving late gave our room away. No handsoad, no shampoo. Completely rub down! Avoid!

Hotel is not up to date or safe feeling. A bunch of men were partying in the parking lot and the next morning trash/vomit was everywhere. Got put in a room that smelled like smoke (the whole place is nonsmoking) but was able to get another room. Bed was very firm and uncomfortable. Spider in shower. Just overall not the best but it worked for a quick trip to Richmond area.

The only parking available was all the way in the back and the people outside drinking alcoholic beverages and staring into my car nonstop made it feel so uncomfortable. I decided not to stay the night granted I was with my family. It did not seem family friendly.

Needs to check in by 8 pm

Close to airport

Needs refreshing

The room smelled musty. But the bed was clean. Thank you

Cockroach

Pet-friendly and clean. Outdated but fine.

Dirty facility, lobby, outdoors, breakfast, hallway, elevators and rooms. Very bad, deceiving calcification, not going back there again. This place does not make best western look good and trustworthy

Not as described on Expedia, did not stay got a another hotel on my own… A lot of trouble for refund and place says fully refundable and I gave not received anything up to this date, an letting me know I could only be refunded one night an I stayed zero nights. Still trying to deal with management

The hotel seemed quite dated tho I can tell they have tried to give updated look, I will say the staff were nice ,the a/c did not work, so my room was very warm. Bed was hard ,it felt like I was sleeping on box spring,it made me sleep very difficult. The breakfast was ok,very standard to everyone else these days. Bathroom has trip hazard, the threshold to bathroom is raised higher than room floor so if your not aware ( as I first was not) you stub into it as you enter bathroom

Needs maintenance in the room. For example, several electrical outlets were broken and not attached to the electrical box. This is an accident waiting to happen.

Haven't seen my print about bill since its third party water pressure below hotel grade you allowed any and happen front of you and sweep under the rug like nothing can't tell you how to run business when you allowed certain things to go on it will come back to bihte take it what is worth to you.

Dirty carpet and very worn furniture.

Horrible if I hadn't been flying out at 6am I would have got a DIFFERENT HOTEL. I travel ALOT and I have stayed in MANY hotels. I will NEVER BE BACK to this one. First room smell was so bad I had to request a new room. The smell was mildew or something of that nature I even tried putting essential oil under my nose to see if I could tolerate it. Could not so I moved to a new room. Smell was better but still there. This "new" room was like I stepped back into the 70's & I mean the original carpet, curtains dirt or I don't know what on the walls. Black mold or mildew in the bathroom on the ceiling in shower. THIS WAS THE FIRST TIME I FELT IKKY IN A HOTEL ROOM. Like I said if I was staying any longer I would have changed hotels.

The first room they gave me smelled so much like mold i found it difficult to breathe

Hotel needs a lot of work done. Not so clean, tried 3 rooms b4 I got one that was suitable. Pool was clean. Food was good. To many flys in the cafeteria. Staff was great CHRYSTAL was DA BEST. Will stay again only if I get the room I had.

Tge staff was more concerned about their problems and issues speaking loud about how the hotel manager is not treating them well, mean while they live for free at the hotel. The cleaning staff did not wait to take their cart up the elevator. My hands were full and just shut the elevator door in front of me having me wait for her to be done with it as it seems there is only 1 elevator. No mention of where anything was wwhen i checked in. Didnt know where the pool was and what the hours were. When checking out, all i got was a checking out ok, i said thank you and nothing in return. Poor service all around.

Nothing, it smells in the halls and people drinking in the parking lot

The hotel served its purpose for a nights stay prior to our flight. The front desk staff was nice and helpful. The free shuttle service to and from the airport was convenient. The only negative was the bathroom could have been cleaner.

Will be booking with them again soon

Very decayed , with peeling wall paper by the elevators . Only one ice machine in operation. Rooms are outdated and don’t have ports to charge electronics. Direct tv with a poor choice of networks

Great customer service and stay

Breakfast could be better

Between Expedia and this Property I was charged for a room I did not stay in, and due to incompetence on both Expedia and the Property’s management a refund has not been issued.

Room smelled like someone had vaped and/or smoked marijuana in the room. Bathroom floor was dirty.

Check in was fast and informative. Quite for being next to the airport like I couldn't even tell. Very close to many things straight sandwiched by waffle houses . Breakfast was tasty and had lots of variety. Would be nice if the pool was open later. Has most everything you'd need for a nights stay. Loved that the room had multiple separate bathrooms and sleep area trashcans.

Very helpful and friendly staff but this hotel is in very poor, rundown condition. Conveniently located to the airport but you get what you pay for. Very much in need of some upkeep.

Smelled like urine and the staff was rude not housekeeping but the other people.

not a great area

Cheap was good. Both front doors open ALL the time. Lady at front desk rude. Check in was 3 and my room was not ready at 6:30

Have stayed at other Best Western hotels and they were very good. This one not satisfied.

The room had alot of mold and mildew and the TV had no signal so watching TV was out of the question ,trying to upload pictures but wae unable I have alot of pictures and made a motion picture

Price

nice stay

very quiet and clean

Clean and comfortable. Nice staff. Accommodated early check-in

Staff are very sweet

All in all it was a good stay if you're looking for a cheap clean room that's the place

When we arrived after 8pm we were told there was only a one bedroom with a double bed. The tv did not work and maintenance could not fix it. There was clutter in the hallways, holes in the ceilings water spots mold. The doors stayed open all night long there were no safety precautions. The only good thing was breakfast. The area was clean and the attendant was extremely attentive. Unfortunately, I will never book here again. The owners should be ashamed.

Helpful staff but breakfast had flies and property wasn’t clean.

No one should stay here. Mold on the walls, smells terrible, and it’s a dirty facility.

Finding another hotel was a nightmare, and ultimately we had to fork out an additional $700. Strongly discourage this hotel.

Wall paper peeling Doors cracked and damaged Everyone has access to hotel ( no key needed) Front desk clerk not always available Low water pressure Out dated furniture Old mildew spell Staff has no uniforms on

Room that I reserved with two beds was not available; they offered two single separate rooms. I asked for a room with a single king bed as an alternative to my original reservation, and was informed there were none available. I was traveling with my elderly mother so not ideal. I was told that reservations aren’t guaranteed after 6pm; when I shared that I had messaged stating a late check-in when I made the reservation, he said that messages aren’t checked and I should have called. When I got to my room, the walls were covered with mold. Upon returning to the lobby and stating I would not stay in a mold-infested room, I was offered a room at a different hotel. Since my mother was already tucked in her own room, again not a reasonable alternative. It was only then that I was given a king room in spite of being informed at check-in that there were none. The bed was uncomfortable, the sheets scratchy and the halls smelled of weed.

.

Cleal8ness andvthe speed at which my television was repaired.

Shuttle does not run before 730am

Hallways were warm. Woman on personal phone call behind the desk who told us there was no one to check us out. Don't think we'll stay there again.

We like the parking for extended time and the airport shuttle

I like the staff reception and attention

Extremely Poor Service and Maintenance. Cleaning staff did not care. However, people at front desk were cooperative.

Our reservation was made two weeks in advance, but when we arrived at 9:00 pm, they had no room for us! We spent two hours driving around Richmond looking for another hotel. Receptionist was uncaring and disheveled. “Sorry, there’s nothing I can do about it.”

No shuttle available at 5 am to airport and no clear instructions to contact someone to drive. 1 guest called an Uber and I took my own car to drop my wife off for her flight.

I pay for two beds, they give me one bed, dirty room. Paper toilet everywhere. Bad service!!!!! Please don’t booking with this hotel!!!

Didn’t stay had my reservation terminated, room had a foul odor, bath tube had chip paint in the middle. construction was going on, with paint tape threw out the hallway.

Everthing was good

Smel

No AC on lobby, hallways or dining area. Staff were very nice. People loitering outside with some sort building materials that was sketchy. Property not very clean

You can come here if your really down bad

Very friendly staff. Very good breakfast. 👍

Good

It was a good stay

Breakfast bar was out of Coffee and Juices; TV remote was missing, and not replaced when requested.Shuttle pickup at airport took quite a while, after three calls with no answer. Bed was not comfortable.

Check in was smooth, the front desk gave us restaurant recommendations, the room was clean and ready for us when we got there.

Bed was uncomfortable. There was peeling paint. TV did not work.

Staff were awesome

Lower quality than expected.

Staff was super friendly, had to wait for a control for the TV, but it really wasn’t a necessity. There were a lot of people hanging in the parking lot, but once inside you would not know it. The hotel was very clean!

This was by far the dirtiest hotel I have ever stayed in. The room smelled like weed and cigarettes, the bathroom had black mold and the tub was absolutely filthy. The bedding smelled like weed and urine and there was dirty spots all over the walls, which also had the wallpaper tearing off. The front desk lady was nice, lobby is nice and the breakfast was good, it’s close to the airport but that’s about it. I would never stay here again and please don’t if you have small children like we did. 0/10.

Room wasn’t even ready

Not safe side door unlocked all day

Floor in room . By desk ,bed , dirty put the sign on door to fix up room. No one did. People party all night in parking lot. Would not recommend

Liked everything

Room was very clean and breakfast and airport transport was very convenient.