Quality Inn Richmond Airport

It’s a clean place, staff is helpful.

Great service staff clean

: clean and smoke-free and quite

The room smelled of mildew

The hotel doesn’t have an elevator for guests assigned to the second floor. The hotel staff member told me that normally they don’t have customers staying over three days.

Check this hotel out carefully; it’s not suitable. The service is very poor, and the rooms aren't cleaned every day.

Good continental breakfast

Well at least my room what i can say is that it wasnt properly clean when we arrived. The bathroom wasn't swept, the room had a bad smell. But the lobby and breakfast was good.

Head’s up there is no elevator, so if you get a room on the 2nd floor, you have to drag your bags up a rather large flight of stairs. But the staff was amazing, kind, and helpful!

Very unprofessional staff. Horrible experiences as a customer. There was no sanitary water on Saturday from 11 am to 6 pm. Poor quality rooms & shower.

I dont know why my first review was not submitted about my poor experience here. They should not have accepted guests knowing that bathtubs, sinks and toilets were backed up. Upon hearing about the plumbing, of course it is too late to cancel so I was forced to stay for 2 days. I will be reaching out to corporate.

Only thing beds were not comfortable that's all

The.staff were great, the yhe shower curtain was falling down and the shower water was cold.

Excellent

This is not a place you want to stay at! Trust don't do it! We ended up leaving and sleeping in the car.

It served it’s purpose since it was an unplanned stay.

Neither WiFi nor clock radio worked but that did not detract from the overall quality of my 3 day stay

It was perfect for a close airport hotel

All was good.

Typical two story mom and pop run motel

Convinced, clean, friendly workers Na

The tv didn’t work

The alarm clock was “on” and set to go off at midnight, a real pet peeve of mine that housekeepers do not check these and make sure the alarm is turned off. Just before midnight I heard what sounded like an alarm clock beeping in an adjacent room and continued through the night and morning. Maybe someone doing this for fun and games ? Really bad!

No elevator, stairs were absolutely disgusting, black hair on bathroom floor. Did not feel safe

Breakfast was ok. Parking was adequate and appeared to be safe.

All features mentioned on their profile are not true. They said they offer airport shuttle and WiFi, however there is no WiFi and no airport shuttle. They offered me the second floor, however no elevator, I had to carry my luggage on the stairs myself with no assistance from the staff. They said they offer breakfast, however they offered just cereal and milk. Extremely poor breakfast. The hotel name is Quality In, however it is the worst quality service that hotel would offer. I highly recommend disqualify this hotel and remove it from Expedia page

I expected more out of a Quality Inn. Just an old hotel and nothing great. Staff was very nice.

Confusion about availability of rooms we had booked when checking in. Resolved quickly. Building looks tired, although room was clean and spacious. Breakfast was pretty sad - little choice and coffee was awful

Good

No laundry

Loose Sink, Loose Sink handle in bathroom, Iron board had a burnt stain. Iron was leaking.

Pillows were Comfortable. T.V. Worked. Air Condition Worked. Loose Sink, Loose Sink handle in bathroom, Iron board had a burnt stain. Iron was leaking.

Passable

Thank you!

Yes

Breakfast was closed. Hotel room itself had flaws, not the most updated.

Exceptional

Exceptional

The room was clean and the staff were friendly. It had everything I needed

Its within walkable distance to food places. The better question is what DIDN'T I like, I'm honestly just typing a bunch of crap right now because the little green bar at the bottom is telling me to keep writing. OOOOO BUDDY, BUCKLE UP! Firstly, when I went to check in, I was greeted by a child at the front desk..listen, I know they say start them young, but not knowing how to talk is TOO young. Next, NOWHERE did it mention that there was not an elevator. It is 2026, I am lazy and my bag is as big as me, I cannot be draggin that thing up 2 flights of stairs, are you for real??? The entire place smelled like fish and all of the employee rooms were kinda just open??? I coulda walked right into that linen room and did my own laundry at this point. The floors were stained, neither of the ice machines worked, our room door didn't lock. A ROOM WITH 4 WOMEN. The person that checked us in said our room number out loud, "so youll be in ROOM 234 ITS UPSTAIRS" yeah okay thanks, now everyone knows...the bathroom door did not shut..or lock...and when we asked for an extra towel, we were told, there weren't any... HELLO??? Did yall not expect people to come to this place??? We went to ask some questions later in the evening and when we went to the front desk, buddy at the desk was SOUND asleep. Whoopsie, sorry! Don't wanna disturb your nap! We left the next day expecting housekeeping to pop in and when we came back, the do not disturb sign was placed on our doorknob and they skipped our room. We did not have the DND sign on our door when we left. Appreciate you skippin us. We saw that big dawg. It's all good though! We thoroughly enjoyed being stared at by the homeless people hanging out in your parking lot. And when we went to the 7-eleven across the street, we were honored to have witnessed a drunk man fighting the cashier. Terrifiying.

Breakfast was fine. I don't generally eat much and had early morning commitments so didn't really have time, but coffee was good. Room was cleaned each day and fresh towels provided.

The place is slightly (but not extremely) dirty. The room had an odor. The beds were ok. The amenities were ok as well. The TV didn't work. The breakfast was so-so.

Great location, price, clean room and bathroom, comfy bed and pillows, hot water and pressure was good. Manager and staff went above and beyond to make sure we were taken care of. Very hospitable.

The bathtub was INCREDIBLY slippery. I'm amazed that motels allow this; I can easily see people having lawsuits against unsafe tubs. The hot water in the shower was at a medium temperature, at best. I couldn't take a hot shower because of that. The desk clerk was perfectly polite, but when I asked if there were any compensations for the inconveniences of the room, he said, "Well, you could call the manager." It seems to me that a desk clerk should know if there are any compensations or discounts for insufficiencies such as I've just described. It would be appropriate in my opinion to offer me a free night's stay in the future. That is the only thing that would bring me back to a "Quality Inn."

Exceptional

Good service

It was a nice hotel for the price

Exceptional

It was fine for a quick overnight stay. The room could have used some work and the fridge froze our water bottles overnight (not able to adjust temp), but the breakfast was good..not a full breakfast but make-your-own waffles, cold cereal, yogurt, bread and English muffins to toast, juice/coffee so it was fine. I also checked for bed bugs in the seams of the mattress and that was clear! so I’d recommend for a convenient overnight.

Pleasant

they over booked and did NOT have a room for us when we were on our way to the hotel

The room was quiet and clean.

The room was quiet and clean.

breakfast was basic but good

Good hotel for the money! Thank you.

Everything went well

Very good

: stain on the toilet-top other than that thumbs-up.

Exceptional

Breakfast was good. Staff was very polite.

Clean very clean

Clean very clean

droogs on the side steps. Front desk was no help on addressing any of my concerns and said nobody could help. Got a refund from expedia and stayed elsewhere

No pool or gym

Room poor cleaning, bathtub stain, not quite place and not feeling safety

The hotel is fine. A bit run down and the room was small. However, the breakfast was above average for a free hotel breakfast. The place was clean and staff was friendly.

Breakfast was available which included fresh apples.

- dirty carpets - low quality beds, mattress, and sheets - breakfast; forget about it

Its within walkable distance to food places. The better question is what DIDN'T I like, I'm honestly just typing a bunch of crap right now because the little green bar at the bottom is telling me to keep writing. OOOOO BUDDY, BUCKLE UP! Firstly, when I went to check in, I was greeted by a child at the front desk..listen, I know they say start them young, but not knowing how to talk is TOO young. Next, NOWHERE did it mention that there was not an elevator. It is 2026, I am lazy and my bag is as big as me, I cannot be draggin that thing up 2 flights of stairs, are you for real??? The entire place smelled like fish and all of the employee rooms were kinda just open??? I coulda walked right into that linen room and did my own laundry at this point. The floors were stained, neither of the ice machines worked, our room door didn't lock. A ROOM WITH 4 WOMEN. The person that checked us in said our room number out loud, "so youll be in ROOM 234 ITS UPSTAIRS" yeah okay thanks, now everyone knows...the bathroom door did not shut..or lock...and when we asked for an extra towel, we were told, there weren't any... HELLO??? Did yall not expect people to come to this place??? We went to ask some questions later in the evening and when we went to the front desk, buddy at the desk was SOUND asleep. Whoopsie, sorry! Don't wanna disturb your nap! We left the next day expecting housekeeping to pop in and when we came back, the do not disturb sign was placed on our doorknob and they skipped our room. We did not have the DND sign on our door when we left. Appreciate you skippin us. We saw that big dawg. It's all good though! We thoroughly enjoyed being stared at by the homeless people hanging out in your parking lot. And when we went to the 7-eleven across the street, we were honored to have witnessed a drunk man fighting the cashier. Terrifiying.

carpet needed vacuumed, hair all over shower wall and inside of tub, bathroom floor dirty and shower curtain dirty

The toilet was stopped up the shower curtain was on the floor. I told the guy at reception and he said that he was gonna get me to come up there then he called and said no one was answering. Then I told the lady at the recession desk the next morning very disappointed.

Staff are nice

They were doing construction to the kitchen. There was no kitchen to eat in for breakfast. The hallway smelled like urine and the room smelled like a septic tank.

Dirty room. Urine on toilet. Musty and no towels upon entry

It does not state the building is under construction, they do not have elevators, tv wasn’t working called several times, construction on first and second floor, ice machine only works on one floor, beds sits extremely low

The breakfast area was under construction (they did provide a bag of grab & to breakfast foods) and there was a strong paint smell traveling down the halls. Rooms were a bit dilapidated & dated.

The front portion of the hotel was under construction due to a broken water pipe. So there was no sit down breakfast. They did supply a breakfast bag to go. There was no airport shuttle service but the manager said she would be glad to take me = VERY NICE!!

No breakfast even though it says continental breakfast included. And hotel is in renovation so some access are blocked. Staff very friendly

No breakfast even though it says continental breakfast included. And hotel is in renovation so some access are blocked. Staff very friendly

Parking was fine

The bathrooms are not optimal. Slippery shiwer with faulty faucet and few safety bars. No lotion available. Very low end ammenities. Free water

I stayed one night. The staff was very nice. It was quiet and my room was clean. The pillows were pretty good. The room did have like some chip paint a lil wear and tear. But for the price it was pretty cool. The air worked!!! For breakfast they gave me a breakfast bag. That had some good items. I wld stay again

Room was clean and the shower had hot water. For the price it served its purpose. I knew I would not be in the hotel much, so this was a perfect hotel for my stay. Even though the lobby area was under construction the hotel still provided complimentary breakfast.

The room was not thoroughly cleaned. The bed had dingy linen, mirror was dirty, carpet was soiled and furniture was worn. There were no hangers in the closet. The door to the room didn’t properly fit the frame. There was no breakfast when I went down during the appointed time. The front desk clerk was rude. There was no elevator and we had to walk up a long flight of stairs to the second floor from a secluded back hall.

Less good: The furniture was ok, but getting a bit threadbare. The bathroom fixtures worked fine, but some things like the toilet seat are workable but should be replaced one of these days. The clock radio didn't work. The coffee maker worked, but no coffee was provided in the room. No breakfast was available in the morning, not even any coffee. When we stayed here a year ago I'm pretty sure a breakfast was provided.

Great place , very clean , quiet , good staff ! Housekeeping came by every morning to make sure things were stocked Ac was not working fully but was still cool enough

Tired

Breakfast area is getting renewed. As a result only bag breakfasts were provided. I booked because breakfast was listed. I would have gone elsewhere if I had known.

most disgusting hotel i’ve ever stayed in. everything was broken, breakfast was not running. hotel and room smelled bad. not clean at all - was especially annoyed having a crawling baby i could not put on the hotel room floor. no plug in the bath tub so couldn’t give kids a bath. looked like everything was falling apart in there. beds not comfy

Smells like smoke when you enter the lobby. The carpet, and chair in the room were so stained and dirty that as a construction worker….. I didn’t want to sit in it. Got bit on my arm with thirty min in the room , so I left immediately. Staff didn’t even want to accept my check out. Even got mad at the notion that my room was unacceptable. I wasn’t there to argue, just to inform them of my decision to leave and why. Be warned, staff refused to refund any of my four nights reservation. Manager refused Expedia the next day as well

The room had a horrible smell.

Les chambres sont très désuets. Mais tout fonctionne et c’était quand même propre. Par contre on a payé pour le déjeuner et comme la salle à manger est en réparation on a seulement eu un sac avec un pogo, une compote et un muffins. Très décevant de ce côté .

Les chambres sont très désuets. Mais tout fonctionne et c’était quand même propre. Par contre on a payé pour le déjeuner et comme la salle à manger est en réparation on a seulement eu un sac avec un pogo, une compote et un muffins. Très décevant de ce côté .

Good!!

Good!!

: clean everytime i stay

: clean everytime i stay

They were wonderful and I had to leave a day early and they refunded me ! Would stay again if ever in the area ! Thanks

They were wonderful and I had to leave a day early and they refunded me ! Would stay again if ever in the area ! Thanks

There were people arguing really loud between 1 and 3am. It was very disturbing

Site was under construction, elevator was not working, no warm breakfast available as advertised. Room was dingy with a heater that made a lot of noise. I would not recommend.

Site was under construction, elevator was not working, no warm breakfast available as advertised. Room was dingy with a heater that made a lot of noise. I would not recommend.

The gentleman that check us in was very friendly.

The gentleman that check us in was very friendly.

The only part I liked was that the sheets were soft, but they show they have a breakfast and all they give you is applesauce, microwavable sausage and eggs, a very thin small slice of pound cake. The breakfast station they show in the pictures is no longer working. Everything is outdated.

The only part I liked was that the sheets were soft, but they show they have a breakfast and all they give you is applesauce, microwavable sausage and eggs, a very thin small slice of pound cake. The breakfast station they show in the pictures is no longer working. Everything is outdated.

Room was old and dirty. Plumbing didn't work properly. No breakfast or tables in lobby. No elevator.

Room was old and dirty. Plumbing didn't work properly. No breakfast or tables in lobby. No elevator.

Receptacle at sink had power, but would not connect to copy pot or hairdryer. I had to wiggle and prop open to get my hairdryer to work. Y’all did not do a good job on the breakfast. The room was clean and quiet.

Receptacle at sink had power, but would not connect to copy pot or hairdryer. I had to wiggle and prop open to get my hairdryer to work. Y’all did not do a good job on the breakfast. The room was clean and quiet.

Room was very clean! i mean spotless, bathroom was the cleanest i’ve ever seen before. I love the tv, and the options they had. Being able to watch Tubi and also sign into my own netflix during my stay was very satisfying and felt homey. The overall stay was great. not too noisy in the hotel, housekeeping and staff were very friendly and professional.

Room was very clean! i mean spotless, bathroom was the cleanest i’ve ever seen before. I love the tv, and the options they had. Being able to watch Tubi and also sign into my own netflix during my stay was very satisfying and felt homey. The overall stay was great. not too noisy in the hotel, housekeeping and staff were very friendly and professional.

Everything was perfect the staff was amazing and my room was cleaned everyday...

Everything was perfect the staff was amazing and my room was cleaned everyday...

We had roaches in the bathroom. Took samples to the front desk. There was not any hot water to take a shower either. The hotel only had cold water that night. I feel that we should be refunded for the stay

We had roaches in the bathroom. Took samples to the front desk. There was not any hot water to take a shower either. The hotel only had cold water that night. I feel that we should be refunded for the stay

Good

Good

.

.

My key did not open the rear door. I had to walk along a dangerous icy walkway. Expressed my concerns to the manager and he laughed at me. The fitted sheet was stained.

My key did not open the rear door. I had to walk along a dangerous icy walkway. Expressed my concerns to the manager and he laughed at me. The fitted sheet was stained.

The snacks behind the counter need to be swapped out for fresh things everything that I bought was expired

Thanks,

Thanks,

Decent for the price

Decent for the price

Staff was very courteous.

Staff was very courteous.

Room was clean

Room was clean

The hotel was nice clean and quiet. Housekeeping did an excellent job on the room. The staff was friendly. The continental breakfast was good. Parking was was awesome. Cant really say I didn't like anything

Would not stay here again. The room is old, dirty, dusty. The bed is bouncy didn't sleep well. Water was leaking on the floor in the bathroom. The waffle maker didn't work. The only eggs available are boiled. Very disappointed for a Quality Inn.

Clean room staff

Clean room staff

The pictures on the website do not tell the true look of the hotel lounge and rooms

The pictures on the website do not tell the true look of the hotel lounge and rooms

They're saying none smoking sike people smoking nonstop

They're saying none smoking sike people smoking nonstop

Tv internet kept disconnecting and tv would randomly lose sound Toilet flapper is going out and would need to do get with it to refil water Entire 2nd floor smelt like weed Door would not shut with out force Friendly staff though

Tv internet kept disconnecting and tv would randomly lose sound Toilet flapper is going out and would need to do get with it to refil water Entire 2nd floor smelt like weed Door would not shut with out force Friendly staff though

Staff was great, room was clean - TV was not working properly. Was disappointed that there was only grans/carbs for breakfast (i don't eat yogurt or boiled eggs). Other than that...it was nice.

Staff was great, room was clean - TV was not working properly. Was disappointed that there was only grans/carbs for breakfast (i don't eat yogurt or boiled eggs). Other than that...it was nice.

The hotel was not up to standard

The hotel was not up to standard

Came into room with dirty bathroom, hair and urine spillage, room was filthy and musty. No face towels or washcloths. Had to request another room. Paid for king bed, could not accommodate,when room had to be switched. My fault you get what u pay for. Cheap rates. It was last minute

Came into room with dirty bathroom, hair and urine spillage, room was filthy and musty. No face towels or washcloths. Had to request another room. Paid for king bed, could not accommodate,when room had to be switched. My fault you get what u pay for. Cheap rates. It was last minute

Everyone was so nice

Everyone was so nice

Fine

Fine

Was nice n quiet fornanquick drive by stay thanks

Was nice n quiet fornanquick drive by stay thanks

I stay here often and for some reason today there was no breakfast made like they had a little bit of cake but every time I’ve gone, they’ve had eggs, potatoes or something warm. There were no warm breakfast items during my trip, which is kind of like the bare minimum ask just to toss some eggs there Get some potatoes nothing more

I stay here often and for some reason today there was no breakfast made like they had a little bit of cake but every time I’ve gone, they’ve had eggs, potatoes or something warm. There were no warm breakfast items during my trip, which is kind of like the bare minimum ask just to toss some eggs there Get some potatoes nothing more

was great

was great

Facility needs a full remodel and better standards

Facility needs a full remodel and better standards

Staff very patient and friendly

Staff very patient and friendly

The breakfast and that couldn’t use key to get on side doors

Location was wonderful The mattress was horrible, I was almost on the floor

Great location, close to where I needed to be. The mattresses were horrible sunk in and low to the floor

courteous staff

courteous staff

Room not clean

Room not clean

Me asking how was my stay. Knowing I never stayed. You are the worst. To take my money during Xmas time at that. It's okay thought. All involved karma will get you. Quietly inn. Nd hotels com. I'll make sure I give my displeasures and my strong arm robbery stealing my money. On all social Media platforms! You all are truly SAD! I suggest nobody stay at the quality inn. Or should you never book with hotels.com EVER. If you can't make it. And want to cancel. The same day your reserve. They will take your money. Ant they won't reply to any emails regarding your refund! It's a lot more I wanna say. But I'll save it for social media. When I get all Parties involved information I wish I could give this BS establishment -1milion stars

Me asking how was my stay. Knowing I never stayed. You are the worst. To take my money during Xmas time at that. It's okay thought. All involved karma will get you. Quietly inn. Nd hotels com. I'll make sure I give my displeasures and my strong arm robbery stealing my money. On all social Media platforms! You all are truly SAD! I suggest nobody stay at the quality inn. Or should you never book with hotels.com EVER. If you can't make it. And want to cancel. The same day your reserve. They will take your money. Ant they won't reply to any emails regarding your refund! It's a lot more I wanna say. But I'll save it for social media. When I get all Parties involved information I wish I could give this BS establishment -1milion stars

Non smoking hotel but smelled like marijuana in the stairwells. Breakfast is supposed to be served until 10. Went down at 9AM and over 75% of items had already been put away. No waffle mix, no bread for toast, no milk for cereal

Non smoking hotel but smelled like marijuana in the stairwells. Breakfast is supposed to be served until 10. Went down at 9AM and over 75% of items had already been put away. No waffle mix, no bread for toast, no milk for cereal

Staff was attentive, friendly and professional.

Staff was attentive, friendly and professional.

Great location to the airport. Friendly and professional staff, clean room, and plenty of options in the continental breakfast:-)

Great location to the airport. Friendly and professional staff, clean room, and plenty of options in the continental breakfast:-)

Greatcroom

Greatcroom

The room was ok, but the sink had little to NO water pressure. My biggest issue is that there is NO elevator in the building. We had to use the stairs only.

The room was ok, but the sink had little to NO water pressure. My biggest issue is that there is NO elevator in the building. We had to use the stairs only.

Very uncomfortable bed. Breakfast ended at 9 am. We tried to eat breakfast at 8:30 am, and there was no food left.

Very uncomfortable bed. Breakfast ended at 9 am. We tried to eat breakfast at 8:30 am, and there was no food left.

: good night of sleep.

: good night of sleep.

I did not stay for Breakfast. Had a flight at 6 in the morning.

I did not stay for Breakfast. Had a flight at 6 in the morning.

Wont be staying again.

Wont be staying again.

It was ok. Seemed cleaner than last time

It was ok. Seemed cleaner than last time

Everything went well.

Everything went well.

The hotel needs some renovations

The hotel needs some renovations

No elevator to get to 2nd floor.

No elevator to get to 2nd floor.

Good service

Good service

The staff was frie

The staff was frie

Needs some fixing up

It was ok but the room smelled funky and my towels reeked of marijuana

It was ok but the room smelled funky and my towels reeked of marijuana

Great service. Clean rooms

Cracked paint on the walls and not even one piece of art in the room. Not very welcoming/warm. Person at the front desk was nice.

Stopper in tub didn’t work.

Convenient to airport This is an older property which was clean, however the wear shows. The breakfast was mostly all carbs. Only some boiled eggs for protein and no fresh fruit. All this is fine for a $90 night, but not an $185 night.

We left before breakfast But I would stay here again everything was good

Pleasant stay

When we arrived back for our second night stay our key cards did not work for the room either. After being replaced we noticed that the towels had been removed from the room without being replaced. This resulted in having to walk back to the front desk and back yet again.

Ehehehs

Room was clean. Door locked. It was fine. Overall a little bit of a sketchy location.

Very clean serviceable hotel room. Staff courteous.

Very clean room. Staff always nice. I stay at this hotel every time I have a flight out of Richmond

No elevator, smelled like smoke, dirty room

Everything was great

Not enough towels for 2 beds. My son checked out paid 80.00 1 nt. Next night was 103.00 military rate.

The room was in good condition, but there was only 1 hand towel and the breakfast attendant was very rude because I came to get food 20 mins before breakfast hrs was over with.

The room was nice. Although the bathroom was not quite clean overall everything else was good.

Staff was awesome

The room was clean and comfortable. I was only there overnight. I got in late and left early the next morning, but ot definitely suited my needs

The bed mattress was wore out it had sunk hole in the middle of the bed the mattress was old needed to be changed

Yes

This place is well worn, has seen a lot of people. AC sounded like compressor bushing were rotted or missing, was very noisy. Otherwise we were satisfied with our decision to stay there.

The stay was very pleasant

Everything was perfect from beginning to end. The staff was very friendly and helpful. Will go back again!

The staff is terrible

Wi-fi was nearly nonexistent. Needs immediate upgrade. Parking lot was full of people smoking Marijuana nearly around the clock. A lot of noise from people partying in the parking lot late into the evening. Kept me worried about the security of my vehicle and the expensive tools I use to work. Staff was great. Extremely helpful at every turn.

Good value on short notice

My sheet and pillows was dirty abd my room stinks

Staff and proerty exceeded expectations, Good job !!!!

This property could use some serious renovation.

Construction equipment all around the parking lot, still able to park. Breakfast could have a few more things to eat. The room was spacious and clean, the staff was friendly

They falsified a check in for not having a id card with my address and so they can scan. I recorded everything and plan on filing charges against the employees for theft and child endangerment seeing how I recorded kids in an employee only room

The beds were okay, no maid service, towels for two people in a 4 person room and 0 hand towels. The microwave turntable didn’t work. The room was clean and the staff was friendly. For the price it was okay.

The room was decently clean, this property could use some new mattresses soon.

I believe this property would be better if there was better breakfast and more rooms for people who smoke.

Ok stay for price, dry, warm, bug free... old and run down but sufficient. Biggest complaint is it claimed to have a hot breakfast and they have the silver serving dish there and no hot food so was real disappointed cause i stayed because of the breakfast for ny fanily and they didnt have most the said they would available so that upsets me.

Room was clean and tidy, no disturbances during the stay, breakfast was delicious

Room was clean and comfortable.

The room had a terrible musty odor

Everything was good

Property definitely needs updating!!!

I liked the quietness of the hotel.

You get what you pay for !

The maintenance guy was very apologetic for the inconvenience of the uncomfortable beds and the alarms going off the second and the night in the wee time of morning was very inconvenient for me and my guest considering we were there for work. The beds need to be replaced and my body hurts just from merely trying to avoid the springs while sleeping. The breakfast needs to more nutritious than what they had to offer. An the smell of mold was unavoidable in the room.

Fire alarm went off multiple times with me having an early flight next morning. Couldn't wait to get out of there.

Not able to receive a refund for a family emergency is a disgrace as many times as I’ve been to this hotel not to refund me when I’m not going to be there because of that family emergency. Extraordinarily disappointed.

Clean and comfortable

We were there only long enough to catch a 6am flight so i cant be real fair with a review. The room was good and clean,bed was comfortable

Clean, comfortable, convenient to the airport

Clean and very friendly. A little tired looky

Contraction making noise all night

The rv in our room didn't work properly the area didn't feel safe. Parking was tough due to all the trucks parked along curbs. My husband is handicapped and our room was all the way at the end of the hall. This wouldn't have been a problem but access wasn't available to any door but the front. So the door clisest to our room wasn't available.

Lots of thanks to Ms. Brenda and her team. The service and hospitality was awesome!!!

I didn't like that the beds in our room were very low.

Very bad

It was smelly and poorly maintained . It is not recommended place

Stink

Staff was courteous and helpful . Room was ok . Furniture was dated and shower head would not stay in position considering the bargain price , it was acceptable.

Plenty of people outside whistling at my teenage girls(grown men), smoking pot, my room smelled like mold and we tried to switch but nothing open. My kids room was great however mine not so much

Pretty good

The hotel appears to be a transient hotel where people live for weeks at a time. Hotel needs to be update and it just had a grimy feeling to it. I probably would never stay there again. Staff was nice enough.

The hotel is old and the age shows in the furniture. The breakfast was simple but waffles were great. There was a musty smell in the room. It was good for a quick overnight and very close to the airport

Nice place

Our room refrigerator was not working. When we called them, they said no maintenance guy is available. In the morning, when we were checking out, the maintenance guy came and he simply said the power supply from downstairs was not on. We have to throw our food because of the staff's mistake. Wifi was also not working. Very inconvenient experience. Breakfast was not good also.

Although the staff was pleasant, my overall experience was not. When I arrived, I was given a key to a room that was already occupied. Then, my correct room's bathroom and fridge was not cleaned. On the second night of my 3 night stay, I discovered several bedbugs. In addition, I wish there were a better variety of breakfast choices offered.

The carpet in the room was absolutely disgusting

Ended up leaving and just facing my hot house even though the power was out and it was extremely hot and uncomfortable. The room smelled of mold and mildew, couldn’t keep my small child there for the night.

Alec at the front desk was very helpful. Bathroom and room dirty (walls,mold,carpet and bed spread). A whole bunch of construction workers ate everything in the breakfast area and was never restocked this was at 7:30

The were plumbing problems which caused the water in the shower to back up into the tub and onto my feet. The so-called breakfast was not a breakfast at all. The bagels and toast were stale. A Horrible experience..

Staff were nice but shower in our room need to fix to use. Bed size was little small with teen kids to share. Other was convenient locations from Richmond airport.

The staff was very professional and nice. However the room itself was awful. The carpet was soo dirty that my 1 year olds feet were brown after 2 minutes. The water never even got warm moreless hot. The bathroom and sink area had water damage and just damage in gerenal. The beds were hard, the bed covers were very cheaply made. The bathtub even though it was not used because how gross it was. Continue dripping the entire time. Also not sure of their cleaning supplies, but I broke out in a rash all over any exposed skin. Overall the room was just gross feeling & realistically gross. Very out of date, and previous damage seem to just be either painted over, or puttied over.

They had mold and when we brought it to there attention they canceled our reservation and put us out of the hotel

There was a small issue with the light in the bathroom. I let the gentleman at the counter know about it and he was able to quickly switch us to another room. We also had to wait on a ride after our checkout and after returning our rental car. We were wed to wait in the lobby until our ride arrived. Staff was more than willing to help out and made our stay there very welcoming and was a pleasure. Would stay there again without hesitation.

The property was all damaged and dirty. Holes in the ways. The ceiling in the bathroom was lifted. The fridge was dirty.

Not enough towels Beds are too low Pillows aren’t comfortable Back of the bed isn’t clean No usb charger Only one charging outlet Breakfast was awful Staff was fine

The lobby area looked nice but in room 114 the Shower head leaked and created puddles of water on bathroom floor, rust in sink, not enough towels and wash cloths we were only provided 2 of each, I asked the guy at the front desk to extend my room an additional day and was told “we’re not extended stay” which was rude. The refrigerator and toilet leaked water also. The bed was comfortable that’s about it.

The room we got smelled like mold then we got another room after we complained and it was better, however it smelled like mold after we turned on the ac. My husband is allergic to mold and this morning he has to take allergy pills.

Had a short stay but was happy with everything over all

Overall good

Upon check-in the smell of mold walking into the lobby was horrible. When we got to the room it was worse. We didn't even put our bags down. We ask for a refund right away. I do not recommend!

Breakfast was good with waffles, wish there was more egg options.

This property was the worst place I ever considered staying at. The room was musty, there was visible mold, crudely patched holes in the door and the ceiling tiles in the bathroom were rotting out. You could even see build up in the air conditioning vents. I immediately requested a refund. The maintenance person asked me to “show” him the mold as if he had no idea it was there. That room was in shambles for a long time and it is downright disgusting they even try to have someone pay to stay in it. If I could post photos, I would. DO NOT STAY HERE.

This hotel was pretty run down. The room smelled of mildew and everything felt damp. There was obvious mold around the a/c unit. The staff members were friendly and accommodating which made it bearable, but we won’t be returning.

It was nice hotel but the neighborhood was not great. 2 "crack" hotels down the street amd homeless sleeping in the parking lot beside the 7-11.

With a lot of hotels to choose from close to the Richmond airport, we chose one that was middle of the road price-wise, expecting it to be a little bit better than the cheaper ones. The room was damp and musty, and the breakfast was minimal, so we questioned our decision to go for this price range.

the pictures lied. the

Bugs in room, lights coming through front door into room

I enjoyed my stay

What seems like mold beside the bathroom switch , chair had stains dirt under sink just terrible. Agent at the front checking in was great

Stayed for business trip. No elevator, room didn’t have cold air conditioning. Room keys didn’t work had to change rooms

Breakfast was not up to mark just breakfast pastries coffee no hot food

The water in the shower wouldn’t get hot. The maintenance man and the workers were living in the room right beside mines. Very unprofessional. Crack heads in and out of the place

Really enjoyed my stay. Accommodations were very great.

The room was horrible. The atmosphere was humid/wet and sticky. The blanket on the bed was wrinkled, and the sheets had stains on them. Only decided to grab this room really quick was to be close to the airport for the morning.. very bad idea.

Good

No elevator. Broken toilet. Dingy.

N/A

Staff was nice and helpful. Room was very musty and smelly.

Everything was good 👍

No conditioner in shower

Everything was perfect

Ok for one night stay

This was not the property I thought I had booked in the past which was convenient, clean and had shuttle service. I found out when I arrived at the airport that this hotel did not offer shuttle service and the property I stayed at before did have a shuttle. I had to Uber to the property. The place did not feel safe, the furniture was stained and worst of all, there are no elevators. We had to carry our luggage up a staircase. Our flight arrived around midnight so we stayed the first night. We got up early the next morning and did not return the next two nights. We found another hotel for the remainder of our stay. We ended up paying for three nights and actually stayed there about six hours. This property did not meet our expectations for a clean pleasant hotel stay.

Not impressive. 2-story hotel with no elevator? I haven't seen that in a long time. Pretty inconvenient. Front door locked at night - need card to get in. Over security? Side door, near parking, doesn't even operate at night. Old toilet that clogged up. Unimpressive breakfast. Noisy construction next door. Dismissive front desk people. Cheap price though. Not the worst hotel, but would try not to come back.

Area it is located

Toilet did not work,luckily I had family staying so i was able to use theirs .And whenever I asked for certain accommodations.I was denied.

Front desk staff was very good. But there we're drunk guys fighting in the lobby and being aggressive. They were either staff or related to the establishment.

Only basic cable.

Nice Stay. Staff was warm and friendly. Hotel was clean. I'd stay again.

The stay was as the name implies: of quality. It was worth my money. A lot better than the Microtel around the corner from them.

Helpful staff

Excellent stay. Cleanly and restful.

The bed was clean but the room/bathroom was not clean.

Front desk was accommodating and kind, clean environment

Very nice and friendly staff. I also enjoyed the breakfast.

Very bad experience I asked for extra blankets and front desks refused to provide there answer was we do not have extra blankets wao not happy at all

Not a good experience. Rundown room. Felt springs on bed. Partner and I sank into the middle of bed. Sock from previous people that stayed seen on the floor.

Clean and the beds were comfortable.

Convenient, good breakfast!

Staff were wonderful

Quiet and nice staff but I did not like the room, the carpet smelled so bad, so much humidity in there. Sheets and towels clean at least.

Reserved a king bed room. When arrived to check in, desk stated they only had a double room available. The beds were about as soft as a sheet of plywood. Overall cleanliness was about par but the block this hotel in is sketchy. A homeless guy was sleeping in the middle of Airport Square Ln. blocking traffic when we checked out.

Very smelly - and bad breakfast

The service was great but it needed better housekeeping & there were quite a few basic maintenance issues.

Room ac was noisy.

You need an airport shuttle

After reading the reviews, I was confident I had picked a nice place to stay. Unfortunately I was highly disappointed. This place is not clean. The beds are very uncomfortable. It’s simply just not a nice place to stay.

Good enough for a nights sleep before an early flight. But wouldnt stay there more than 1 night. Bed sheets were stained, and furniture was worn. The shower rod was incorrectly installed so the shower curtain would not stay closed! It just kept sliding down the pole. Good grief!

Negative :White bed sheet dirty with what looks like blood stains.

Good hotel. I would stay again. Very close to the airport. Exterior doors don't open until 10AM. That would have been helpful to know as i had to walk to the front in the rain

T

Honestly it’s an airport hotel room idk why all of the reviews are hating like it should be a 5 star hotel. It’s has clean sheets, super nice service, and the AC works. All the folks talking about “dangerous looking people outside and behind 7/11” are just racist. Breakfast is just cereal and weird waffles but it’s straight.

Great place