Quality Inn & Suites I-35 near Frost Bank Center

The AC was producing water on the carpet and made the carpet smell mouldy and the carpet was wet. They never came to do room service and cleaning the entire time I was there. The TV in the living room was not working.

Very old and coffee dispenser didn’t work.

I went there before. Loved the swimming pool and hot tub but this time the hot tub wasn't available. Ruined my experience. But the price is good Hot tub wasnt available. Pool needs cleaning. The smell in the hallway and rooms. Water pressure. Housekeeping didn't brings towels even though we asked politely

I was extremely disappointed with the condition of my room. The bathroom in particular was not properly maintained. There was water on the bathroom floor, damaged and uneven flooring with visible gaps, and noticeable buildup/discoloration around the ceiling vent. The overall condition of the bathroom made me question how thoroughly the room had been cleaned and maintained before my arrival. I took photos shortly after checking in to document the condition. I considered cancelling the reservation, but I had an event nearby shortly after check-in and the hotel did not give me enough time to find another place to stay without potentially missing my event. Because of the timing, I was essentially stuck staying there despite the condition of the room. I understand that hotels can have occasional maintenance issues, but these were not minor cosmetic problems. This is not the condition I expect when paying for a hotel room. Because I stayed only because I did not have a reasonable opportunity to find alternative accommodations, I am requesting compensation for this stay. I believe a partial refund would be appropriate given the condition of the room and the circumstances. I hope management will review the photos and take this complaint seriously. I would appreciate a response regarding what compensation you are willing to provide.

Everyone and everything was great

Poor

Too expensive...$190 per night with the pool down for maintenance and the ice machine did not work.

Moldy Smell in Room

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My only complaint is that I wasn't able to get the studio king bed that I paid for because they didn't have any left on the first floor. It would be nice if there was some kind of elevator but then it's only two stories so I understand that. I wish there was some way to have the room that I paid for reserved before I got there on the first floor but I guess if one calls ahead that can be done.

Staff present Breakfast yuck Room old and blah blah

The staff

Bad

Staff was not helpful needed a remote all weekend asked multiple times nothing. Frogs swimming in the pool ice machine didn't work and dirty rooms. Will not recommend...

Todo es bueno limpio lo único que me hubiera gustado que ver más cosas en el desayuno como hotcakes o waffle

Hotel got bad reviews didn't even show ip

Exceptional

Hotel. They don’t clean your room while you are there does not matter how many days. No new towels or toilet papers if you don’t ask or go get it… a lot of bugs

The only good thing was location and the nightshirt girl that was at the check in

This place has cockroachs. The beds had hair in the sheets, the bathroom was NOT clean. The floor had food in the carpet. There was a horrific smell in the rooms (we reserved 2 rooms). We were in there 15 minutes and decided to go someplace else. They wouldn't refund our money. I will be contacting the health department, the BBB and my lawyer.