La Quinta Inn & Suites by Wyndham San Antonio Riverwalk

I am very sad to write this review as it is not my nature ... but I did discuss this matter with threw people and was assured that a manager would call. They have not. This hotel is dangerous to ones health as it is contaminated with MOLD ... black mold at that. It has the appearance of trying to be wiped down but that is not a proper remediation approach for BLACK MOLD. This mold was in the air vents, the doorways, hallways, the smell was in our room and hallways. This was on floor 12. We do have pictures to support this grave comment. I believe this to be Health hazard for humans and I am qualified to make that statement.

.

Great location. Clean but old. No complaints.

The next morning I tried to talk to manager but not by in till noon. We did switch rooms and the second room. Was better. I did leave message for manager to contact me he never did. I also left voicemail for assistant manager to contact and she never did. Guessing they do. It care. The rooms were clean and the bathrooms were very clean. The only issue they use the worse toilet paper ever.

Great area and enjoyed my stay!

The only issue I had was that the phone in the room was not working, I discovered this when I tried calling the front desk because my thermostat it the room had stopped working, because it needed new batteries. They came and fixed the thermostat...and attempted to repair the phone, but I didn't need it anyway...but overall great hotel...thank you

Loved that they validated our parking and that they had a bar and a small snack bar type gift shop to purchase snacks and drinks from.

El estacionamiento te lo cobran y es mas caro que otros de los publicos considero que deveria de estar incluido en la reservación además hacen cargos extras que nunca te mencionan en la reservación el hotel y las habitaciones un poco viejas no es tal cual las fotos de su publicidad.

Let's start from the lobby: very clean, very welcoming. The room seemed clean, but it was not. The restroom was dirty, very dusty, and the shower had poor maintenance with a rusted tub and shower head. The door was missing pieces, as if something had chewed on it. The bed mattress was the worst part for me; you could feel all the coils. It was very bad; you could see it just by looking at the bed—it was all bumpy. It definitely needs a new mattress. And one thing I left wondering was if they had some type of bug because we left with bumps on our legs and arms. Do not recommend.

The front desk clerk lady was very rude when we got there and as we checked out, she didn't have any clear confirmation on whether I was getting a deposit back or not, and they charge me also for the parking. She definitely needs training on customer service.

So every odd floor has a working ice machine, not every floor… my room 1214 was okay for the rate I paid for. The bathroom door on the interior bottom looked like it had some scratches since this a pet friendly hotel could be someone animal was bitting away at the door. Other than that breakfast was okay, pretty similar to what other continental breakfast offered at other budget friendly hotels. They have private parking on site and valet but not free but they do allow in and out just ask the front desk for some extra passes. Pretty close walk to the river walk center & Alamo. The last thing to mention the water pressure is not the best could use some upgrade to that comes out good enough just not strong enough.

Combined with a pool and jacuzzi, large ,clean and comfortable rooms AND a delicious buffet breakfast makes this hotel a very good value!

Last two times we’ve stayed there the rooms were not clean properly. The furniture is very worn out. Fridge and microwave don’t work. Breakfast was good and the hotel overall was ok. We just got a crappy room.

Walking distance from the river walk.

Due to the hotel being one of the host hotels for the 76th International Women’s Convention, the property was really crowded. The staff was excellent, just had to wait on the 3 elevators a lot. We love our king room setup even though the bathtub was old and the hot water wasn’t hot

Exceptional

It was close walking distance from the train station, the mall and mcdonalds for the kids lol N/a

Superb

A Riverwalk Refresher from the 501 lounge/bar is the perfect nightcap. Morning means a Texas sized buffet breakfast with everything you need to start the day off right!

Exceptional

Exceptional

Room and breakfast was great! Charged me for a SMOKING FEE and didn't even BRING IN ANYTHING NOR SMOKE!

Great stay!

My wife and I had a great experience staying here. We recently got married and mentioned that in our booking details that we are on our honeymoon, and they made sure to make our stay with them extra special by providing some bubbly and petals and upgrading our room. The amenities and location are excellent. Definitely will be staying here again if we are in town and will be recommending to others. Everything was great.

Good

The hotel was clean, and the staff were professional, courteous, and helpful throughout my stay. The breakfast was satisfactory, and the location was excellent, within walking distance of both the Convention Center and the Riverwalk. However, the parking fees and hotel taxes were excessively expensive and significantly increased the overall cost of the stay. Overall, it was a pleasant experience, but the additional charges were disappointing.

The staff were helpful and breakfast was okay. But i have a hard time getting my deposit back more than a month later. even after writing to them.

Very good

The area was very secure The staff was very helpful

Good

Everything was excellent except ice machine on our floor was not working so we had to go to next floor every time to get ice that was irritating

There were some slight issues when we checked in for the women’s convention. But they were fixed fairly quickly. The Breakfast was good for free breakfast. Just wish they could’ve changed up some of the meats (other than sausage) and breads and muffins. Mr. Matt was amazing and I really appreciated him and his Customer Service at the front desk.

I made this reservation for my mom, the day of her checking in she called me do I could give her a confirmation number, I told her that it wasn’t necessary all she needed was her name at the front desk, I could hear her getting flustered because front desk girl did not speak a word of Spanish, my mom used her best broken English and was able to check in but I’m disappointed that a hotel in San Antonio of all places wouldn’t have a bilingual front desk person :(

Bad

Everything is great like usuall

Staff were very welcoming Explained everything Location Very comfortable Nothing

The vibe was excellent there

breakfast was good was there 4 days and could not get our room cleaned,called front desk several times to get service ,like they didnt care

Breakfast was pretty good, waffles, eggs, sausage, coffee, juices. The location was perfect for me since I went to the Vibes Event Cemter which was walking distance. The room was clean. I hadn't realized that oarling was an extra $35 per night fee. I wouldn't have booked here had I noticed.

The vibe was excellent there

The proper was very convenient in the center of everything and it was very clean and the staff was very courtesy Na

The proper was very convenient in the center of everything and it was very clean and the staff was very courtesy Na

I hadn't realized that oarling was an extra $35 per night fee. I wouldn't have booked here had I noticed.

Everything is great like usuall

There were some loud guests next door. They quieted down around midnight.

This location was nice AND reasonably priced. The staff was also very helpful and kind.

Chairs falling apart and coffee pot worked but was spewing hot water and i got burned.

Location and breakfast. Chairs falling apart and coffee pot worked but was spewing hot water and i got burned.

breakfast was good was there 4 days and could not get our room cleaned,called front desk several times to get service ,like they didnt care

Location, view, breakfast Room size, bathroom size

This is our go to place to stay when we're in san antonio and enjoying the river walk The room that we were assigned wasn't quite ready, but they made it right fairly quick.

Exceptional

I didn't like the they only cleaned every 3 days and I was there for 5 days. I had to ask for cleaning crew to come in to clean the bathroom again my first night. I was not informed that there was a resort fee at the end of my check out and I also paid taxes and other fees. The breakfast layout was excellent. A few of the staff personality and character was excellent. I will recommend this place again as a stay now that I know that they do charge you a result fee. They say that they have a shuttle which they did not have available.

Very fast and very nice didn’t take long to help us and get us a room that we had reserved already

We enjoyed the stay and the staff was nice.

Very nice hotel, with great accommodations. Breakfast selections were awesome 😋 Check In & Check Out was very swift 😊👍 I will certainly book here again 😊👍

This hotel is ok. The breakfast was average, 1 week same menu. Bathroom was not good and really not that clean. We were coming in and out at different times no water, or coffee or tea. Why not have this available 24 hrs?

It was very close to my event A little bit the beads the mattress is not in as good conditions

Great location! I bit rundown but all good

Location to River Walk The Room, stuck in middle of building with no view. Beds lumpy. Toilet ran all night.

Location to River Walk The Room, stuck in middle of building with no view. Beds lumpy. Toilet ran all night.

It was very close to my event A little bit the beads the mattress is not in as good conditions

Very good

View Parking

View Parking

My stay at La Quinta in San Antonio was disappointing overall. The room felt quite outdated, with scratched and worn furniture, an old stained carpet, and a mattress that seemed heavily used. The sheets also did not appear very clean, with visible stains and yellowing. The bathroom sink and shower showed significant wear and staining from age as well. Although the hotel is advertised as being near the Riverwalk and convention center, it was still a longer walk than I expected. Based on my experience, I would not choose to stay here again.

Superb

Superb

Perfect location close to everything! Way to pricey for no room service everyday they don’t go to your room unless it’s been the 3rd day of your stay constantly asked for towels and toilet paper

Way to pricey for no room service everyday they don’t go to your room unless it’s been the 3rd day of your stay constantly asked for towels and toilet paper

The room was a different room from what i booked originally. They put me in a room that had wet carpet, probably by the AC leak, where the unit was installed under the window. Due to the wet carpet and closed room, the whole room stinks like you entered a public toilet. This was complained to the hotel and they did nothing about it except saying that they will let the management know. Parking is definitely a chaos. They have a daily extra fee of $17 that seemed totally unnecessary with the kind of experience I got. Parking per day is an additional $36. Overall, the experience was horrible and this hotel does not deserve the price that they charge for their rooms. Also, the call center gave me different information and the front desk had a different information. Not staying here next time and definitely dont recommend. Stay away from here, find a better place for the amount you pay.

Breakfast and front desk was nice Beds were too small

Exceptional

Superb

Breakfast and front desk was nice Beds were too small

Close to the River Walk and Alamo, much to see within walking distance. Needs updates, lots of areas dirty, the pool was crowded, rocks left propping the pool gate open and lots of random people coming and going with alcohol and playing loud music.

Close to the River Walk and Alamo, much to see within walking distance. Needs updates, lots of areas dirty, the pool was crowded, rocks left propping the pool gate open and lots of random people coming and going with alcohol and playing loud music.

Carpet in room could use a cleaning.

I did not like the location of the room I always next time I would like to have even number facing the front of the hotel like I always do of many years booking at la quinta

The hotel itself is dated, but overall the location made it a good choice.

Exceptional

I didn't like that we had to pay $37 a night for parking. I wish it would've come included with the price of stay as my bill did go up almost $100 more for two nights.

Exceptional

Good

Breakfast was very good. The housekeeping services were on point as well. The location was awesome as well since we got to walk everywhere. I didn't like that we had to pay $37 a night for parking. I wish it would've come included with the price of stay as my bill did go up almost $100 more for two nights.

We loved our stay. The room was clean and neat. The beds were comfortable. My pillow could have been more comfortable. I could hear through the walls on both sides of my room. The breakfast was so awesome! I have never seen breakfast on that level any where. I was there 3 days and I wish bacon had been served. The staff was friendly and very helpful.

Basic continental breakfast same every day.

La peor experiencia que he tenido en un hotel, donde me sentí discriminada junto a mi familia por ser latina. Al hacer check out de la habitación de no fumadores, solicité el recibo, ya que no me lo entregaron. Al recibirlo me percaté que hicieron un cargo de $500.00 y al indagar sobre el mismo me indica el manager que en la habitación se había fumado, cuando claramente no fue así. Se le explica que nadie fuma y que había un infante en la habitación, pero dijo que no podía hacer nada al respecto por lo que no borraría el cargo. Además, hicieron otros cargos que no explicaron y el precio de la habitación fue mucho más de lo que reservé a través de la aplicación Expedia.

Clean room, great staf and check in check out was smooth and fast

Exceptional

Hotel was 5 minutes from riverwalk Breakfast not good The guy that checked us in was very rude, did not look us in the eyes not once

Great location Great location

Hotel location is really close to center. The fixtures and hotel are old. The room was filthy. There were hairs on "fresh" towels and bed sheets. Towels had yellow stains. I booked specifically a larger room to use the sofa bed, but it was horribly uncomfortable. The bathtub had yellow marks. The a/c was full of dust. We had one tiny shampoo, one tiny conditioner, and one single soap for 4 people. When we asked for more at the reception, they gave us one of each only. It was overall disgusting. I would not ever recommend this hotel to anyone, and clearly the chain either.

Great location

Hotel location is really close to center. The fixtures and hotel are old. The room was filthy. There were hairs on "fresh" towels and bed sheets. Towels had yellow stains. I booked specifically a larger room to use the sofa bed, but it was horribly uncomfortable. The bathtub had yellow marks. The a/c was full of dust. We had one tiny shampoo, one tiny conditioner, and one single soap for 4 people. When we asked for more at the reception, they gave us one of each only. It was overall disgusting. I would not ever recommend this hotel to anyone, and clearly the chain either.

The price you see is the price you pay they say. That is a lie. I was charged the price I was told I was to pay plus a franklin for "incidentals" to include a high dollar per night parking fee (no free parking) plus an additional fee. So the budget motel turned into a non-budget bill. What a joke. I should have stayed at a more expensive motel at least I would have had free parking and better amenities. False advertisement. Don't stay here unless you want to pay twice what you were told you would have to pay.

Great price at a great location.

The staff was so friendly and helpful! How clean the hotel room was. The breakfast was delicious and fresh. N/A

The staff was so friendly and helpful! How clean the hotel room was. The breakfast was delicious and fresh. N/A

Exceptional

The location and accessibility to near touristic places

Good breakfast and helpful staff.

A sign needs placed by the hot tub that small children should not be in the hot tub. It is not a pool for children and not recommended for them to be in it.

The staff was wonderful and helpful.

It was not good quality of service and not good breakfast. They charge extra $36 for parking and also $17 for breakfast. I had a bad experience and I will not comeback this hotel ever.

The staff was very friendly and helpful. Breakfast was more than I expected it was awesome.

I like everything . I love breakfast and also in hasle this is my best stay

On how close it was to the river walk

On how close it was to the river walk

Location The bathtub was so dirty

Exceptional

A

Breakfast was good

Breakfast was very nice!

The parking system is hell, the room doors don't open properly and the breakfasts are a terrible experience. Besides the monotonous menu the amount of people trying to get a bit of something reminds me the images of refugee camps! After many years this my last stay in a La Quinta hotel.

Exceptional

Very poor

Great hotel and great location a few steps from Riverwalk mall.

Had a great weekend thank you

The gym was not great, and was really small. I would have loved at least some workout mats to put on the ground. otherwise, the staff was very friendly and happy to help.

Nice location although I feel like the hotel needs to be updated. Carpets look dirty and old.

Nothing

We have stayed at this location before. We love the fact that there is a very nice outdoor pool area. We also like the complimentary breakfast which is full of many choices. The location to the RiverCenter mall & the Alamo is great The lobby area and pool area can become quite crowded and busy in late afternoon. If you don't like crowds, plan accordingly.

Hot stuff and cold... wide variety of items... no complaints at all The tub wouldn't drain...I unscrewed the stopper and pulled out a huge amount of hair. I reported it to the front desk and showed a photo....she took note

Hot stuff and cold... wide variety of items... no complaints at all The tub wouldn't drain...I unscrewed the stopper and pulled out a huge amount of hair. I reported it to the front desk and showed a photo....she took note

Passable

Location Nothing

Excellent hotel to stay

This is terrible and they were not up front about all these charges!!!!!!!

The parking lot entrance and exit was a disaster. Every time we went in and out was confusing. I know it was not only us because the office had to radio a staff member to go help cars exiting. The hotel needs another method for parking.

The room was clean. The lady at the front desk was very nice and helpful. Breakfast was good .

Great place to hang your hat for a two to three day stay in San Antonio! Close enough to the Riverwalk but far away from the noise.

Clean rooms. Convenient location to Riverwalk and restaurants. Friendly, helpful staff. Friendly, welcoming attendants. Always a pleasant place to stay.

Free breakfast Liked it

Staff was great also location

Liked it

The property was clean and the customer service was excellent.

Exceptional

The parking fees are excessive. Since I arrived i did not move my car and used an Uber. I was still billed an additional $400 in added fees and for what i still don't know. I was told it would be $120 when I arrived. Ridiculous amount of added fees. Not happy!

Everything was good

Nothing

Prices and location Everything was good

Great place to visit area attractions like the Alamo and the San Antonio Riverwalk. Parking seemed a little pricey.

Great place to visit area attractions like the Alamo and the San Antonio Riverwalk. Parking seemed a little pricey.

nice and clean

Great value Nothing

I did not like the fact that the hotel was poorly outdated wirh small TV. The worst experience was not having my room.cleaned upon returning from a long day. To tohave to request for cleaning should not be an option especially taking the trash and bed.

Very friendly and clean

I've stayed at all of the hotels in the vicinity of the convention center so I thought I'd give the La Quinta a try. Not the newest and shiniest, but for the location and service I would stay here again. Good value for your dollar. There was a leak in our bathroom and they upgraded our room to a suite.

Clean room didn't understand that you needed to ask for house keeping.You should be asked if you need clean towels and trash bags.

Bar onsite, very friendly staff Ac was hard to work with but we figured it out. Room super cold, no complaints there.

Bar onsite, very friendly staff Ac was hard to work with but we figured it out. Room super cold, no complaints there.

The location was great. The hotel is within walking distance of the mall and the river walk. The bathroom tub was very dingy. The bathroom needs an upgrade. Paying for parking is a negative feeling, too.

The location was great. The hotel is within walking distance of the mall and the river walk. The bathroom tub was very dingy. The bathroom needs an upgrade. Paying for parking is a negative feeling, too.

Exceptional

No bible in the dresser. Not a good variety of breakfast. Charged me parking even though I am Handicapped.

Clean rooms, great staff, and great breakfast!

Everyone was very friendly. Breakfast was good and had plenty of variety.

Hotel was good clean friendly staff. Just be aware that there will be a parking fee of $36.99 per day. Not include in the room fee.

NA

The pool and bar The elevator was slow

Exceptional

Good

Exceptional

Would have be nice to have a better quality shampoo, conditioner & body soap.

The Staff was great assistig me with the problems we had Bed bugs, could not adjust TV voulume, could not turn AC up very warm in the room. bathroom was ver dated

The Staff was great assistig me with the problems we had Bed bugs, could not adjust TV voulume, could not turn AC up very warm in the room. bathroom was ver dated

Very good

The pool and bar The elevator was slow

Good

Exceptional

Cleanliness NA

Thank you for having a clean room and fresh linen. It's a truly beautiful hotel with helpful and friendly staff.

Breakfast menu options could’ve been more fresh, more variety

Price of parking and that we have to use little tickets to get in and out of parking lot. Which you have to keep requesting the little tickets because they only want to give you a couple at a time. You pay at lot to park and then it’s a pain to come and go at your leisure.

Good

Location is good, facility is clean and staff was nice Price of parking and that we have to use little tickets to get in and out of parking lot. Which you have to keep requesting the little tickets because they only want to give you a couple at a time. You pay at lot to park and then it’s a pain to come and go at your leisure.

Pool very clean too.

Service All was good.

Nope

Service All was good.

Very good

Breakfast was great! Staff was great also

Loved staying here/

Everything was good

Did not like having to pay over $30 a day for parking.

Dirty rooms, not enough tables and chairs at breakfast, and the parking is a scam that comes out to 60 dollars a day.

Lo que me gustó que esta cerca del río y lo malo la atención al cliente fue pésima

Dirty mattress, Dusty behind bed & small cup from medication on floor behind nightstand, other than that it was fine.

Breakfast was great and the rooms were nice.

The hotel was fine, the room was a little dated, but all and all I would stay there again.

Breakfast was good, make sure you have plenty of time, and get in early due to limited seating. be prepared to pay $36 a day for unsecured parking.

The air conditioners are old and emit a heavy smell of mold. I have traveled for a living and never had the type of allergies that I did at this hotel. Two sleepless nights, I had to leave early, couldn't handle more. That said the staff was extremely professional and thoughtful. My poor review is based on the property having mold not the staff.

The service is terrible. We

The rooms were clean and ice machine was good.

We got there and paid and AFTER we paid we were told about the paid parking requirement which was extremely complicated for no reason. And anyone can park there even if they’re not a guest so we had to walk across 2 parking lots just to get in/out. But it’s $36+ tax each night that it showed nowhere on the booking. It’s not even by the riverwalk , it’s a 20+ min walk. Theres not much breakfast options. Our room smelled sour and also AFTER our booking we were told they don’t even do room service unless you’re there for 3 plus days. Both toilet paper holders broke when getting tissue , the toilet didn’t even flush we had to toy with it , and the shower faucet was ghetto it sprayed water everywhere making a big mess. This was our anniversary weekend and having a crappy ghetto hotel ruined it. This was my first and last time staying here. Nobody in the front had any interest in fixing anything complaint wise either. Do yourself a favor and don’t do it.

very close to the convention center and lots of restaurants around

Unfortunately, the rooms needed attention with more thorough cleaning between guests. Although the rooms were neat in appearance, they really needed additional cleaning - especially the bathrooms where there was obvious grime and odors in the toilet and tubs/showers. The carpets were very soiled and had a persistent wet odor. The air conditioner was very loud and could not be adjusted on the lower floors. And then there was the problem with pests (a nymph and a roach). Management was apologetic for the inconvenience and compensated me (us) a percentage for half a day and temporarily moved me (us) to a higher floor. They then moved me (us) again to a lower floor the night before I (we) left. Although I have always enjoyed previous stays at numerous La Quinta facilities, I cannot say in good conscience that this is a facility I can give a good review nor recommend anyone to stay there.

The shower was dirty and disgusting, the room smelled, and even after multiple requests they couldn’t bring me a new Kleenex box. I had to wait on hold and at the front desk just to speak to someone. I was there for a conference and stayed for two nights and left before the third. Don’t stay here unless you have no other choice.

A lot of wear and tear inside of the hotel room itself. also, I didn’t even say anything, but they checked me into the wrong room. I was supposed to have a king bed, but instead they gave me two doubles.

Everything was great I would like to thank Matt at the front desk he went out of his way to help the gentleman at parking was very helpful Saturday night

However; the staff was prompt and courteous and set me up in a very nice upgrade for my trouble. I would stay there again when in San Antonio.

Excellent location in downtown

Everything was awesome

Clean place for sure!

The rooms were dirty. Toe nail clippings on the floor. They never changed trash cans or brought more towels. Even after asking. For the money you pay the rooms were in terrible condition and extremely outdated. The cleanliness was the worst part. The breakfast staff was rude to guests as well.

When we first arrived the bed sheets were all stained n we asked if they could come out clean ones and they made us go downstairs n get clean ones n put them on ourselves.

No hacen el aseo diario

Clean rooms and great breakfast staff was always cleaning , very nice stay

Only negative…..was the bed was kind of hard for our liking, and the pillows were lumpy. Would we stay there again….yes, for the location and price.

Great stay, location, and staff! Staff are helpful, professional, and friendly.

My my room was clean and my view sucked the windows could have been cleaned . Breakfast he was putting up 20mims before shut down. We paid a deposit already and 200 for room parking should be a deal for the hotel. Not sure if I’d be back

Room furniture was out dated. Good cold refrigerator. Staff was very helpful.

Our stay at this location was great. It is centrally located right in the middle of downtown with lots of things to do within walking distance. Food was on every corner, with a Denny's just across the parking lot from the hotel. The hotel was clean, as was our room. We went with the intention of attending Oyster Bake and the Fiestas, so we just stayed a couple of days. The breakfast options were great, and there was food readily available for everyone, even on the very high-traffic mornings. The pool and hot tub were open and clean, even though the weather did not permit us to use those amenities. The only thing that I would advise people who are considering this location is to be aware of the "paid parking" expectation. As of Jan 2026, this area is considered the "entertainment district," and the city has required all of these areas to charge for parking. It ran us $36 for 24-hour parking. However, we were allowed to "come and go" as many times as we needed. There may have been some other parking options in the area, but they just seemed like an inconvenience for us. Other than the unexpected parking arrangement, this stay was amazing!

The property and room were well maintained. A lot of the furnishings were a bit outdated including the television and microwave. It felt like there was not enough staff at the front desk to handle the amount of guests coming in to check out/check in. Parking is also not included in your stay- it’s $36/night. They give you vouchers that let you come in and out but they charge parking on your bill at the end of your stay.

Breakfast was ok. Typical. Did not use laundry

Not a terrible hotel but ok for the price

Front desk staff was nice and the room was decent. Breakfast was delicious. Be prepared the charge daily for parking.

Stay was decent. One night Only.

Check in was quick, room was clean. They only do housekeeping every 3 days so be aware of that. We were only staying 2 nights so we weren't too worried. The weather didn't cooperate to allow us to use the pool at all, but it looked nice. The only thing I think they could improve on is breakfast. It's a big area but things are in odd places and they had the exact same things both mornings. Some variety would be nice, but it was sufficient to get something in my belly to start the day.

Yes

Too many people so trying to get to breakfast in AM was horrible. Elevators were slow but considering the amount of people there thay was expected. The hotel was conveniently located next to riverwalk.

The downside about this property is the fee to use the parking. I don’t have much of a choice, but I have to pay to park and I think it’s excessive.

Decent place to stay, windows are not sound proof and can disturb your sleep. Otherwise all ok for the price.

Clean room, good breakfast and helpful staff.

The lobby area was fine and the location is good for easy access to the riverwalk. The lobby and common areas were fine. The breakfast service was limited choices but there was plenty of food stations to accommodate the large crowds. The staff was nice enough I guess, not rude, but not super polite. The room was in need of a deep cleaning. The main surfaces (countertops, furniture, floors) weren't visibly dirty but vents, corners, lampshades etc were dusty/dirty. The TV did not work. We ended up finishing our event early and were less than 3 hours from home so we decided to leave rather than spend another night. If the room had been better we would have stayed. I prepaid the room, so didn't ask for a refund. I had to pay more for parking than I should have. The sign clearly says under 24 hours is $36, and we left in under 24 hours, but the hotel said since we stayed over a night we had to pay $36 for overnight and by the hour for the time we stayed the next day. I'm not sure how you can stay 24 hours but not stay overnight, so I felt it should have only been $36. I asked about the extra charge but they weren't willing to refund it.

Clean room

Room was clean, staff were very friendly and helpful.

This place was very run down and dirty. We would never recommend

Awesome stay strong and awesome service

Great service

Great and comfy.

Na

It was good! Just waited like 20 minutes for the elevator to get to the lobby with our luggage to check out. One elevator wasn’t working.

Highly recommend staff was great as well as breakfast, and clean rooms

Breakfast had a good variety and it is close to many things. The only negative surprise was the extra $36 plus per day for parking. I had read nothing about that beforehand.

You get what you pay for. Breakfast was good, lot of space. The rooms are small and tv freezes a lot. Some of the front desk staff is rude, seems bothered to be there. It is pretty humid there and be prepared to do lots of walking when going to the elevator.

Breakfast variety

Clean, friendly staff, walking distance to the riverwalk and Alamo. Only thing negative about the stay was having to pay 35$ in addition to the room charge, to park in the hotel parking lot.

Yes

Clean room, nice pool, walking distance from many restaurants and riverwalk.

NA

Definitely one of the very best La Quintas we have stayed at. Highly recommend this place to anyone coming to San Antonio.

The hotel was nice from the inside and outside. The staff was welcoming. Check-in was easy since I did the check-in online. The employee at the front desk was welcoming. We got two complimentary drink tickets at check-in for the bar. The rooms were clean. The dining space was big and spacious. It does get busy at breakfast time. They have a pool and a hot tub.

.

The room and lobby are always clean.

as usual La Quinta is good

did not use

room was clean, staff was nice and helpful, breakfast was yummy and even though it wasn't opened when we needed (volleyball tournament) they had a continental breakfast out for the girls to grab some food. only complaint is they only had "double" beds as an option for more than two people. it would have been sooooooo much nicer with queens.

Would LOVE fresh oatmeal and the availability of pecans.

Very dirty, old rooms, hair in the bathroom, and a bad smell.

The parking was horrible no guest parking, everything was broken. Not a good experience

Location was great, property was clean and well kept. Would stay here again.

Ac was not cold

Yes

Place is perfect for our San Antonio business trips, I always bring my dog and I do wish there was a better area to walk the dog, I noticed that no one seems to pick up after their pets, and that is ridiculous!

The staff was very accommodating, breakfast was great.

Rooms were clean, but with the high number of guests over the weekend, having only two functioning elevators led to long wait times, which became frustrating. I also attempted to use the stairs, but the ground‑floor doors were locked, forcing me to return to the elevators.

Staff great

Great location

Great location, just two minutes from the River Walk! Hotel was clean and staff was very helpful. We missed swimming hours but the pool looked beautiful too! Would definitely stay here again!

Everything is fine. All the tourist section was very close, basically walking distance.

Service very well , the cleanes no good ,the restroom , the toilet had orange color inside, one hair in one towel , a lot of details that make me feel disgusted

Room clean; great location for walking to the Alamo, Riverwalk and attractions in downtown San Antonio. Barrows good but could be improved by adding bagels or muffins to bread choices and but having bacon instead of sausage as a change of pace.

Very good place to stay, near from San Antonio tourist places

Everything was good

The rooms are outdated and not cleaned well the shower had hair, the toilet had limesale

Best stay

Excellent service, but a little bit pricey with the parking lot!

Great hotel. Clean

Convenient to River walk

Clean room, great customer service, good breakfast.

Au prix des chambres, pour deux nuits nous n'avons pas droit au service de chambre(changement de serviettes). La tête de notre lit était quelques pouces plus basse que le pied de lit. Donc très inconfortable et les oreillers en mottons. Alors oui, nous sommes insatisfait de notre séjour. Et je n'ai pas encore reçu mon recu de payment de facture.

The front desk people were very nice and pleasant. Hot Breakfast was scrambled eggs, sausages, and Texas shaped waffles, as well as fruit and cereal. I was surprised there was only white and wheat bread and no bagels or English muffins. Nice heated pool and a smaller 4-6 person hot tub. The room was clean and spacious. Maid service is only every 3 days unless you request more. The only criticism was on our last day, with a Noon late checkout, the housekeeper was knocking on the door at 10:45am and when we told her we had late checkout, knocking again at 11:45am

and no surprises

Great

Close to everything, clean, friendly staff

The first room was not very good. We were given an upgrade which was nice. However, the hotel is in dire need of remodeling. The real issue is the amount billed versus what Hotels.com said we were to be billed. The hotel refused to supply a receipt nor any explanation as to the discrepancy in the charges. They supposedly charged us a destination fee and a recovery fee. What are those fees? Hotels.com was not at all helpful in resolving the issue. Pretty much said "too bad".

Clean, comforable beds, close to everything so we could walk. Great breakfast.

Room was clean but some things dated. Hallways needed vacuuming. Good breakfast. Pool and hot tub nice.

But don’t worry, the front staff will make you feel like an idiot from the moment you arrive. Enjoy.

Na

I was upset over the fact that you have to pay $36 to park each night at the hotel. This was not upfront at all until check in and super frustrating.

This is an old hotel but has been updated nicely. However, the rooms are not very soundproofed and you can hear a lot from the halls and other nearby rooms. Also, the water in the shower is only lukewarm. We never got hot water.

A corner piece of the desk was broken off; the bathroom counter is very low.

I’ve booked hotels many times an I’ve always gotten my deposit back, but apparently here it’s used to pay other fees in the “fine print” as the woman on the phone so cleverly put it. That would’ve been fine

Parking fee, I was charged 59.00 to park. The parking fee is 36.00 I never left the parking lot and I’m not understanding why!

Clean rooms, great staff, great breakfast! Great location!

Good

Great staff

The rooms was spotless and it is walking distance from the River Walk.

Very clean rooms

The room was clean. Breakfast was absolutely amazing and the hotel was gorgeous

Fast and easy check in, clean rooms, and great free continental breakfast every morning. My only complain is the bed was not comfortable at all-- everything else was superior and customer service was great. Just need new mattresses!

Very Clean room.

Friendly staff with hotel at a good location

Great

They didn’t mentioned you had to pay $39 a day of city parking smh , the bed sheets were dirty , no restroom exhaust. Shower floors super slippery could cause a accident. I deserve a refund

Allowed early check in. Dog friendly. Nice hot breakfast. Could not beat location for walking to Alamo and Riverwalk

This is a much better hotel the first photo. Id happily stay here when I’m back in San Antonio

Nice, clean, great pillows, mattresses.. Everyone super nice. Breakfast 5 star

We had a great room with a nice view at night. Room was very clean as well and staff was very friendly.

The first room we got had a bad smell like so we got a different room. We were we paid $36 for parking for 2 night. We only got to park for 1 night. The second night when we got back from dinner the parking lot was full. The FAT lady at the parking area was yelling and saying we cant park there and being rude. She told us lot is full go find a differnt parking lot.

All great

All the above

Room was clean and breakfast was really good. Lots of waffle makers and coffee pots. Easy walk to River Walk or to Convention Center. Will definitely stay here again.

And that Eddie is great person!

I had a great stay at this hotel. The rooms were clean and all the staff provided excellent service. I will definitely stay here again in the future.

Charging $39 for parking every time we left the property was a rip off. Taking advantage of tourist plus that was not stated here the time of booking.

Sink was clogged from the minute we got there. The thermostat was broke and we could not adjust the temperature. Some staff were very helpful, but a few were just plain rude.

Roomy spacious room, clean sheets

Roomy and pretty comfortable. It did have issues with the televisions working, we had them come twice to fix. Good location. Nice bar for happy hour. Breakfast was good, although it never changed in the three days we were there. Coffee was really good, it should be available more than just during breakfast.

Well located, and good choice if the price is much lower than others in the area.

Room was clean and staff was friendly!

TODO

very nice and clean rooms close to all the good attractions

The kitchen staff were so nice to us

It had a weird smell

Great staff clean rooms. Elevator was out for a day but overall it was nice

Old facility

Everything was great

Parking was too expensive. Got charged $15.00 for unknown reason on my credit card. that I didn’t authorize. Bartender was not friendly at all.

Good

Lo Peor

It was a decent hotel. It could be better.

Buffet style was just okay

The breakfast In the lobby was one of the best with attentive staff and well kept and refreshed with plenty of choices. Outstanding!

The room was clean and decent. Air Conditioning works great!

It was great!!

All the above

The staff were very nice, the rooms were cleaned . I see ourselves staying there again!!!

Great location, good complementary, breakfast and service, rooms were very nice. We’ll stay again.

Nice front desk service and room was very nice.

Location is good! Need removation

Well, my service Dog and I were put on the 14th floor, even though I booked weeks in advance. Apparently Travelers‘s on weekends have to wait for breakfast, we didn’t. Maybe rethink that. There are a lot of people leaving that didn’t get what they paid for. And $35 for parking for less than 24 hours. We won’t be back.

Nice clean

Staff

Breakfast the same as many many other hotels, just add some new things as watermelon, cantaloupe. Maybe fried beans, some ham.

The staff was very courteous, and the location was perfect for our needs.

Great location

It was great

Love ❤️

Staff very attentive and helpful

Great staff, very clean, and great breakfast buffet

Staff was incredibly helpful but the

Staff, trash can be pick up from room everyday and towels .. we have to go and ask for toilet paper. The restroom was flushing so slow, and not much water was cominh from the showerhead.. I don't like that we have to pay for parking but if we got there late, we can't find space for our truck.. it is one car for room? It's not free.

Pagamos por el parking y solamente nos dieron un ticket para poder salir cuando deberian de dar 3 por las tres dias que estabas hospedados.. no fueron a recoger basura y tampoco a cambiarnos las toallas

The staff were all wonderful and very attentive. Thank you,

Refer to my google review. We will NEVER stay at a La Quinta ever again.

Staff was courteous room could have had better amenities that our previous La Quinta location had. For example shampoo,conditioners and soaps

Good hotel, close to river walk.

Clean and great location.

This HOTEL over booked... elevator out of ordered. 100 dolars deposit. The rooms were not cleaned, bathroom dirty, had to take 5 flights of stairs to get to lobby to checkout.

Good

Excellent! Great location and great customer service!

Room

I booked for 5 people and received one king and single bed. unable sleep and adjust for 5 people. better add sofa bed with two queens.

Was double charged for parking

Trying to have breakfast after New Years eve festivities was almost impossible. Even though the breakfast are seems large, it does not fit the number of guests at that time.Even the elevators are jammed packed. Inconvenience, but understandable.

They did not provide the room i booked the just said sorry theres nothjng we can do. Were fully booked.

Needs more elevators and the ice machines to work in all the floors

Excellent service

Clean room

I have always loved this hotel by the riverwalk.

Clean room

Great. Service

The room was clean and the bed comfortable. It was nice that we were offered a welcome cocktail. The staff was friendly and helpful.

Extremely outdated, tub is stained, toilet clogged up

just the bathtub was clogged; I had to unclog it because the water was pooling. Everything else was very good. Breakfast delicious.

Property location is awesome.. walkable distance to Riverside mall and Alamo.. Room and outside lobby area looks little dirty, suggesting more housekeeping.. Breakfast was good but same everyday.

The lobby appears very clean and well-maintained upon entering the hotel however, the rooms do not reflect the same standard. The rooms are very outdated, and the bathroom felt old and poorly maintained. The shower, in particular, was not clean and was unpleasant to use. We stayed for one night, and I was relieved it was only for one night. Additionally, the hotel did not disclose a $100 nightly parking deposit until we arrived, which was disappointing.

Room was ok a/c broke on the first night let the know in the morning they took them all cat to fix it was just the thermostat staff where ok breakfast was alright the parking was a issue needed to pay to park and there was no room to park the parking will made not stay there no more

Bathrooms are suffocated, no daily cleanup or item refill.

Staff was great and room was clean. I stayed 2 nights and the room was never cleaned nor dirty towels picked up and replaced with clean ones. Overall satisfied with the hotel and will be back. Location was great.

Location is close to every thing, very walkable and convenient. Staff was super nice, informative and helpful. Will stay there again.

Good location but breakfast doesn’t have many options.

Pillows could have been better, bathroom door didn't lock.

Great staff

Yes

Trash from room was not taken out and room not cleaned. Charged for self parking and no parking available one night. Had to pay additional parking fee in a public parking area.

Staff seemed overwhelmed with the amount of people eating. Lobby and elevators had trash in the floor in the morning. Plus the bar didn’t open up to 5pm

Everything was excellent.

The room was unclean, with mold in the bathroom. Additionally, room service failed to provide any service during our four-day stay. On top of that, the parking charges were excessively high. I will not be returning.

We had a very positive experience at La Quinta in Downtown San Antonio. The location is excellent—within easy walking distance of the Rivercenter Mall and the River Walk. The staff was friendly and responsive, with clear and helpful online communication before our stay. While the hotel is not a luxury property, it is well maintained, and the cleanliness was evident throughout the facility; housekeeping staff were consistently visible keeping common areas clean. Overall, it was a great value for our one-night stay with three adults, and we would definitely stay here again on a future trip.

Room was dirty staff was lost and didn’t know what was going on locked us out of our room didn’t know how many days I was staying but sure did take the money for the full stay

Perfect location in riverwalk

Dated and worn. Breakfast had limited options. Location to Riverwalk is great.

Food was good and enough for everyone.

Well i had issues with the parking lot because Saturday night i couldn’t park because it was full because of an event that happen and i belived customers should have priority because we are staying at the hotel and we pay for parking

The staff was very courteous as my room to get turned down and it didn’t happen. Had to get clean towels late at night

Rooms clean, excellent location, riverwalk very close

Friendly staff and Amenities!!

Young lady in front desk must've been in a bad mood she wasn't happy being there

Had a great stay- they were very accommodating with my two dogs and had a great breakfast Buffett! The room was clean and the staff was very helpful and attentive whenever I needed! I would definitely stay here again!

Their are charging me a 500 dollar smoke fee for straightening my hair their smoke sensor can’t apparently tell a difference ridiculous!

While located in close proximity to the Riverwalk, it is not on the Riverwalk. Disappointed is all. Our wedding party did have a great time at this hotel and for that I’m grateful to staff, they were attentive and respectful thru out our stay.

Had an amazing time at the hotel

The room was clean, great customer service. Breakfast was very good. Connie at front desk was very nice, and patient with everyone checking in.

Breakfast great, staff very available and friendly and helpful. They could REALLY use an internal stairwell!! We used a few to leave the property, but they didn’t have one we could take to and from our room on the second floor from the lobby.

Definitely stay again

Very friendly staff. Hot Breakfast. Walkable to convention center and river walk.

We booked two rooms and I expected to be close to each other but they put us apart each one in the other end of the hall ,the rooms where musty and moldy we changed rooms twice this hotel is rundown I will not recommend this to anyone and the hallway smells like sewage.

Parking protocol ticket and vouchers a little confusing

Friendly staff

room was comfortable and staff was friendly

Room was dirty and run down in every aspect.

Room was clean and exactly what I asked for. The staff was very friendly and helpful.

The room is clean and staff is friendly

The staff was courteous and professional. The room was spacious and for a high rise hotel they took pets. Great parking area and across the street from the Riverwalk. Great location. Definitely stay here again.

The fact that they let me check in early. The room is great. I didn't know that there was a microwave and a small refrigerator in there, but that's a plus. Lobby always looks good. Friendly people at the counter. The awesome breakfast y'all serve!. I will continue going there. Everything is appreciated

Loved it, clean nice just a walk away to riverwalk

Prepare for extra $ 37 for parking which is not mentioned in Expedia while booking. They say free self parking but they are charging very high. Bathroom is not well maintained.

The staff was very friendly & tried their best with any issues. The parking situation was a mess. Parking lot was so full we had trouble finding parking.

Improvement should be made on the beds. Our mattress literally had two sink prints, where people slept so often, I guess. The bed was not comfortable. :( Thanks.

We loved our 1 night stay close to the riverwalk and awesome room service!

When we arrived in our room toilet was overflowing, not enough towels, beds were not comfortable at all.

Excellent room, super good breakfast.

The location

Great room! Everyone was kind and courteous, helped us with our issues, and the location was amazing.

Staff was curtious and beds were very comfortable. Breakfast was great.

Great

Great location

Clean room. Easy check in. Pet friendly. Close to where i wanted

Room was very clean , bed needs better pilows

Room was ok.

I checked in on a Saturday night. When I pulled up I could see the parking lot and lobby was extremely busy and didn’t really feel like dealing with it after a long drive. After I parked the car, I stood in line for about 10 minutes. When I approached the front desk clerk, I commented that I hope they didn’t give my room away. She assured me that they still had a room for me and was very nice with all the check in process.she also provided me with a free drink from the bar. The room was very clean. I don’t like that parking has to be paid for, but I don’t think it’s the fault of the hotel. I’m thinking it’s a city thing.

Staff was really nice. Good location

Muy bonito el hotel de súper lujo

Clean room, friendly staff. I highly recommend this placee, my stay was perfect and breakfast was delicious.

Great location and customer service, just hotel needs some remodeling and rooms need to be up to date.

The staff was super helpful with everything. The floor was solid so I didn’t have to worry about my son jumping around and and being to loud for the lower floor. The area is also really nice only a ten min walk to get to the riverwalk.

Another very nice stay at the La Quinta near the River Walk and Alamo! We were upgraded to a Suite, which was a beautiful, clean, and stylish set of rooms. The lobby is open and welcoming, and the staff is very friendly and helpful. The pool area was also very nice, with a heated spa. We will stay here any time we're back in San Antonio!

Clean room. Comfortable beds. Nice Continental breakfast.

Large hotel. Great location to the RW.

There was no mention of all the extra charges so I'll save you all the trouble... First off, Parking was $37 per day, at the hotel they charge your credit card $100 for claims but website says $35 pending hold, breakfast was alright but it was so busy that we couldn't rush to our room fast enough, elevators were barely working(i only used elevator 2 for both days we stayed and didn't see anyone else using other elevators either) and the room was alright but you could literally hear everything all around you... Save yourself the trouble and the money and stay somewhere else instead.

I had to switch rooms because of the gross yellow stains in the bathtub that were everywhere. The room I got switched to have black all over the bottom of the tub with more yellow stain. I didn't want to ask a third time to switch rooms so every time I showered I did it with sandals on because the tub was so gross

The staff was friendly, the location is great, we had a maintenance issue, but they came right up and took care of it

👍

Yes it was

The breakfast line was past the elevator. Over crowded we had to eat by the bar area

Staff was very helpful and friendly.

Room was clean. Could use another waste bin as the one in the bathroom was quite full after two nights.

It was the quote the stay

Roach in the bathroom. Bathroom floor dirty. Faucet on tub loose. Staff was nice.

The accommodations were excellent with friendly, helpful staff and easy access to the River Center and the Alamodome where we attend Paul McCartney’s return to SA concert!

The lobby was great, but the rooms were very dirty. I wouldn’t stay here again. Also, parking is expensive — it should be free for hotel guests, especially when you’re already paying for a room.

This property is well aged. It sets an example for what is possible when efforts are made to preserve and maintain. The staff from the front desk to the breakfast attendants were extremely friendly and attentive. The parking... well it is expensive but secure. Overall a nice stay!

Nice hotel good walking distance to the river and the alamodome. Breakfast was good. Only issues with our room was the bathroom door didn't latch shut(didn't matter for us though) and the telephone did not work. Neither of these inconvenienced us though but might someone else. We would stay here again

Clean room, friendly staff

Stay for 4 nights and ask a few times to clean up my room they went until last day

Stood an hour in line to check in!

Parking complicated you need coupons to scan in and out. During our stay housekeeping only cleaned our restroom not room. Overall good hotel.

Wall electric plug next to A/C did not work. Hair dryer in bathroom did not work. Chair in room showed a lot of wear on the seat. Not a deal breaker.

Convenient to the Convention Center and the Riverwalk while still being affordable.

We were there for 3nights, the front desk staff were great the first 2 days, when I requested by phone a late check out I was told it’d be $50 extra! I also requested a late checkout to noon at the front desk, a young man wrote it down on a paper, but the next morning we were locked out at 11. Then on the last night something in the plumbing broke and we only had scalding hot water! Maintenance came up right away but they couldn’t fix it.

Everyone was friendly. The clerk and I'm bad for not remembering his name was so helpful.

Room was clean and comfortable. Staff was friendly. Easy access to downtown, convenient parking.

Great view

Good

My problem was no one let me know (text or otherwise) so l left a very nice lunch with my wife get back to the hotel by 2:00 to get into a room that was not ready. A text notification would have been nice. We waited at the hotel for an hour and a half. Again its not the fact that things are not on time. It's the failure to communicate that to me.

Everything was good. Just the parking cost situation seems a bit steep.

Front desk staff were very helpful & friendly

The hotel was nice. We had a suite and it would have been nice to have more than one trash can.

Great

It was a very pleasant trip. Staff were very accommodating. Thank you. Keep up the good work.

Bed sheets look like they wasn't changed with a clean

clean room

The service and price were amazing. The room was somewhat outdated and had older furniture with obvious signs of wear and tear, but that did not have a significant effect on the quality of my stay. Overall the staff was great, I had no issues, and the stay was enjoyable.

Nice breakfast !!

Very bad clean

Update furnishing and repair damages within rooms like damage tiles, cracked caulking and upgrade TVs to fit room size.

They never cleaner the room, we stayed 3 nights…?

Great room to walk around San Antonio

for concert

Ok , not a good value for money

Don’t know

Good area

Beds were very uncomfortable, didn’t have enough towels or toilet paper in bathroom, furniture was outdated. It was not a comfortable stay.

Great place to stay

In my room the shower head was very hard to use. Maintenance used pliers to lift latch to make it work and even then the water was still coming out the bottom faucet. The phone in the room did not work. I reported it to front desk but no one came to check it.

I liked the close proximity to the Riverwalk and the reasonable price.

Service was great. People at the front desk were great, friendly, and very professional. Room wise, not for price we paid: toilet had stains, shower had stains, not a lot of cleaning detailing. Location of the hotel is great, but the bathroom condition was not proper for the price we paid.

Breakfast every day is the same

Dated. Toilet didn't flush, ac unit noisy. Noise from highway. Initially overcharged me $81 over my expedia price.

very pleased with the security in this hotel. needed room key to get onto the elevator. everyone was very nice and helpful.

Asked for room away from the elevator, was put in a handicap accessible room which I was not a fan of because if someone needed an accessible room, one should available for them. The front desk had an attitude before I even walked up to the counter. The air conditioning was so loud I couldn’t even hear the TV. The furniture was awkwardly placed in the room, wasn’t even pushed to the wall.

Clean conditions.

Very nice hotel for the price, exceeded my expectations. A few noticeable areas needing repair in the room (torn curtain, stained couch), bathroom (stained, worn out tub) and elevators, but otherwise, great. Great location, walking distance to many restaurants, Riverwalk, Alamo, and Alamodome. Great breakfast! Friendly, helpful staff. Would definitely stay again.

The location of this property is excellent. Close to The river walk and other attractions but yet not very close with all the tourists walking around. It is well maintained and the staff were great and very friendly.

Good

Room was confortable and location Is Great. Overall very kind perdón el.

Excellent

Good customer service

The staff was very friendly and accommodating

5 minutes!