InTown Suites Extended Stay San Antonio TX – Leon Valley South

Manager and staff were cool

The location I had requested a downstairs room, and they didn't have one, I was going to overlook that, but when I went to look at the room they gave me, it was utterly unacceptable, looked like the cheapest room they had, and when I told them I wouldn't stay in that room, and asked for a different room, they said they didn't have one, so when I refused to stay they changed me 35.00 to cancel my reservation. That is poor customer service

The only positive things I can write about for this hotel is at least there’s a place to lay our head and the manager is friendly. Everything was broken, leaking, or falling apart. The bathroom looked so terrible. The pipes leaked inside the wall, you could hear the water running. There was a bad mildew odor. The tub had very dark stains that even with a scrubber didn’t come out. Our bedside lamp had a short in the wire and popped while flickering on and off that we unplugged it for fear of catching fire. The fridge kept leaking water from the bottom. One of the eyes on the cook top didn’t work unless we wiggled it and even then was temporary before turning back off. You better bring towels, trash bags, toilet paper, and anything else you may need for an extended stay beyond 2 nights. They do not provide you with amenities beyond what’s already in the room on your first night. Our room had 1/2 roll of toilet paper and 3 towels that we were told upon checking in that we could do what we want with them as they do not wash or change them out. They make you take the trash to the dumpster and will charge you $50 if you don’t keep the room clean. Housekeeping is once a week and she just comes in to look. No sheets, no vacuum, no sweeping.

THe rooms where small but comfortable, The AC worked well, and the on site facilities simplified things

I like the fact that they provided very nice towels rather than the cheap towels, but you have to wash them yourself if you want new towels all the time. It was comfortable not a lot of space though with the kitchen. Laundry room facilities we're good to have, but not enough machines. Bedroom needs more space. Fresh towels at least need to be offered more than once a week for weekly stays. Office hours make it difficult to do anything with the staff other than 8:00 to 5: 00.p would have been nice to have a pool.

Very dirty and mold. Smell like mold. They won't refund. They won't refund

They won't refund

2 star hotel earned 3

Exceptional

Exceptional

I pay full and he meets me upstairs and kicks mè out on to the street. still trying to get my money back

The main housekeeper cleaner always eager to put hands on things that you needed help with. She would go the extra step or extra stroke or 4or5 strokes whatever The showerhead just an o ring replacement

Very poor

The bathroom alone was disgusting doesn’t seem like they clean it often and if they do not well enough. The smell of the whole room was not great needed to light a candle the whole stay. Otherwise, it was nice to have a washing machine and dryers available. The customer service was good. I had an extra early checkout at 3am and needed to call to check out and they answered promptly and it was a quick checkout.

the area mattress on bed

Bad

Room smelled!

The staff was great. Very polite, very professional Given the price it kinda is what it is. It needs some basic upkeep though. Weather stripping on the door was basically gone allowing bugs to get in easily. Also a large hole under the sink allowed bugs in “roaches” it seems like there’s a lot of people living there so there’s lots of people working in their cars in thanking lot as well as trailers full of junk. The rooms smell like people have been smoking cigarettes or whatever else in there. A fresh coat of paint would go a long way. The property is isolated so you don’t worry about riff raff.

Horrible, roaches in shower and room

Very nice Towels to exchange back for clean ones.