InTown Suites Extended Stay San Antonio TX – Leon Valley North

The property is clean and well maintained. The manager, BIll, came by to ask if everything was ok with our room. We found the fan in the bathroom to be loud and he had it fixed the next day. Later , when we had a problem with the microwave it was fixed promptly also.In the end, we stayed a month here , it was better than expected. It is a good, clean, safe, away from home, stay for a month. We didn’t expect to not have the towels changed during the weekly clean when the bedsheets were changed.

The staff here is awesome! We love it here!

La verdad muy limpio todo y muy tranquilo y el personal muy atento recomendable 100/%

Exceptional

Everything was great

The kitchen and the space Everything was great

Exceptional

I had an incident that happen to me on May 18th, that involved the police. The following morning on May 19th, the manager comes to my door and tells me I was getting kicked out for that incident. I had nowhere to go, as I was from another state miles away. He did give me time to pack and vacate the property, but it was a bit intense to just kick me out and put me on the streets. No refund was provided and no cares whatsoever. So I highly DO NOT recommend this property at all to anyone. Find somewhere else to stay, that offers more for you and your family. You’d be much happier. TRUST ME!!!!!!

From check-in, my room had a strong cigarette smoke odor, even though management claimed no one smokes in the rooms. I have an allergy, and nothing was done to move me or fix the issue. The smell got into all of my belongings. Throughout my stay, staff knocked on my door daily for no valid reason, even after I asked not to be disturbed due to my work schedule. It was intrusive and unprofessional. The worst part happened on the day of checkout (3/30). Before my checkout time, staff entered my room without permission and removed my belongings while I was still an active guest. This is completely unacceptable. What made this even worse is that management did not even attempt to resolve anything—no apology, no accountability, nothing. It was made very clear they do not care about guests, only money. A formal complaint will be made regarding this experience.

Superb

Great services

Poor

AC was not working correctly, glad I brought my own fan

The movie channels are about all you got. Other people maxing out the TV volume at night so it’s like people talking extremely loud, terrible insulation. Rude matience men, I left itchy everywhere,

Bad

Passable

Bad

Several problems in the room and staff refused to solve any issues

Mgr is extremely helpful. Nice to see!

That it was very affordable (stayed for 8 nights) and it included a queen bed and a sofa pull out. Will be staying again in the future. Wanted to add an extra night but it was $75, which is more expensive then what the original nights were. Payed 340$ for 8 nights and that comes out to around 45$. But other than that it was very nice and very clean.