Hotel 1914 - Historic Alamo Riverwalk, an Ascend Collection Hotel

Had a problem initially but it was addressed immediately. Parking is expensive everywhere so plan on walking or renting scooters. Make sure to thank & tip Vanessa for getting a hot free breakfast ready every morning.

Very nice with all the antique amenities and close to the Riverwalk

From the start, the parking situation was highly frustrating. There was no standard parking available, and we were left with the choice of paying $50 for valet or $122 for nearby daily self-parking. Furthermore, upon arrival, I had to wait 10 minutes for my room to become available. The issues continued inside the room. The television did not work, and when I tried to call the operator for assistance, no one answered. I had to go down to the lobby myself to get help. Eventually, a housekeeper came to the room and had to climb on top of the furniture just to plug the television cord in. Shortly after, I discovered that the room's remote control was also broken. Once again, I called the operator twice without success, forcing me to return to the lobby and wait for someone to assist me at the front desk. When I explained my frustration to the staff member on duty, she was polite but informed me that the maintenance team had left the property at 4:00 PM and that she could not be of much help, other than sending another remote control with a housekeeper. This has been the worst experience I have ever had at a hotel. Given the lack of basic amenities, the broken equipment, and the unresponsive guest services, I request that management review this matter. Sincerely, Maria Gil

Breakfast !

The room was clean and the staff were friendly. It's very close to the Riverwalk and you are right down town. The only draw back was parking. They only offer valet and it's $45 a night. I do wish they had other parking options but but I definitely enjoyed my stay and will stay here again.

Super good

Excellent

Everything was good and funtional. The pool very clean and I got to enjoy by myself like around 9:00pm. The breakfast with multiple options. The staff members very comunicative.

So the pictures of the hotel look amazing on the website but its a whole different story in reality. The hotel looks run down and dirty. There were 2 people there part of the staff that were very nice. There was one in the night shift who was an A**. He would not help at all. Our room was so hot , he would not give us a fan , when the guy before him had told us that he would leave one there for us. I was not impressed. Their breakfast was good. The room they put us in was so small and on the website it looked big. Dont be fooled by the pics. Also just be prepared to pay 60.00 a day for parking. Although I was able to speak to a guy there and he gave me a small discount after he saw how upset and dusgusted I was with the false advertisement. The only advantage there was how close everything was to the hotel.

The room was clean and perfect for 2 people enjoying an overnight in San Antonio. The AC was cold and had everything we needed to be comfortable

Mucho ruido de lado de el parcadero

Quite and clean rooms great breakfast.

I love this hotel but when we check into our room. The room was still dirty and not clean but the housekeepers got on it right away.

Nothing at all! The managers were rude, came to our room yelling all because we told them there were stains on the towels

Very good

The room was very clean when we came in and the staff was super friendly and helpful and the breakfast was AMAZING highly recommended the chorizo sausage. Overall the stay was amazing and we can’t wait to stay in this hotel again

None. I did not like the size of the room, i reserved disabled room since i have a veteran disabled husband with me. Front desk told me that there was no more available room for us. Never coming back here

Good environment, beautiful view, good customer service. Helpful people, lots of different food and it’s good. As well very nice room to stay in. Nothing everything was good.

Unfortunately, my stay at this property was extremely disappointing. From cleanliness issues to poor service, I was honestly very unimpressed with the overall experience and would not recommend staying here. One of the most concerning issues was finding human feces in the elevator, which was extremely unhygienic and unacceptable for a hotel. We also needed a shaver during our stay and discovered that the room phone was not working, so we were unable to contact the front desk directly. When we called the front desk using a cell phone, we were told that we would have to come downstairs ourselves to pick it up rather than having it brought to the room. The valet service was another major disappointment. Our vehicle frequently took 10 minutes or more to be brought around, and we had to communicate with the valet several times before our car was retrieved. I specifically chose to pay the additional $40 valet fee because I wanted the convenience of having my vehicle safely stored and readily available. Unfortunately, the valet service made me feel less comfortable about the safety of my belongings, not more. What concerned me even more was noticing through my vehicle’s app this morning that my car had been left unlocked. After paying extra specifically for valet service because I was concerned about the security of my belongings, this was extremely unsettling and completely defeated the purpose of using valet in the fi

This location is ideal. I will return to this hotel in the future, as it has everything you could need—cleanliness and highly helpful staff. It was a pleasant stay.