Candlewood Suites San Antonio Airport by IHG

Exceptional

Did not like the environment it. I fell the first day on the curb and all they said was are you ok.

We were there for 4 days and 3 night staff was amazing and friendly it was easy to get and easy to get where we needed to be It was great for the most part

The morning shift did good trying to help resolve the issue we had. ​We prepaid for a King room with a sofa bed but were downgraded to a Queen room with no sofa. The staff was incredibly disorganized, lying about the manager's schedule, checking guests into occupied rooms, and even waking us up with a mistaken check out call. Once I asked for the corporate number, the morning staff finally stepped up. Because the room was prepaid, they couldn't issue a cash refund, but they moved us to a clean double room for the second night and gave us a free future stay voucher to make up for the hassle.

Superb

Upon my arrival in San Antonio from Washington D.C., I encountered an unexpected issue with my hotel reservation. Despite having confirmed my booking several weeks prior, I was informed that a room was not available. I was advised to contact the booking agent for a refund and seek alternative accommodation. Following my expression of concern, the hotel staff located a room that required preparation. I waited in the lobby for approximately four hours while the room was being readied, finally gaining access around 2:40 AM. Upon entering the room, I discovered the dishwasher was operating, which continued until approximately 4:00 AM, impacting my ability to rest before the 11:00 AM checkout time. This experience highlights a need for improved organizational processes within the establishment.