Home2 Suites by Hilton Austin Round Rock

I had a very disappointing stay. The bathroom had no exhaust fan, which left it feeling damp and unpleasant. The room had a bad odor upon arrival, and the couch was stained and looked dirty. Because of the poor condition of the room, I wanted to leave, but the staff refused to refund my money. Overall, it was a very unpleasant experience, and I would not recommend this hotel.

The elevator on the left was broken I believe, at least it never moved causing long waits at certain times, the ice machine on the 2nd floor was inoperable. The flush handle on the men's bathroom near the breakfast area was inoperable and I needed to take the top of toilet off and manually push the bar down on the inside to flush it. The cleaning staff was helpful when I asked them for towels and trash bags so I could swap my dirty stuff out. The room was very big and it was one of the nicest hotels we have stayed at. Maybe some bacon for breakfast would have been nice

Great property ! Felt at home.

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Emily and Vee were amazing. They cared about the issues we had with our A/C (which required a room change) and the lack of hot water. The location was convenient to restaurants, etc. We used the pool, and that was great! We did not eat breakfast (we have Celiac disease). The lobby was a nice place to hang with friends and family. Overall happy with our stay.

Great 😌

They gave me a used room not clean beds undone and trash left behind

nice

no major issues

I must mention that I arrived two hours early, and the front desk staff did everything possible to get a room ready for my children and me. The place was clean and comfortable; the only issue was a limescale stain inside the toilet bowl—something that could be removed with the right cleaning tools. The pool area was somewhat neglected, with a lot of dry leaves, and the pool towels were hand-towel size rather than standard size, making drying off uncomfortable. Otherwise, I always choose Home2 Suites for my stays.

Staff was great. Location was great. Room was clean and spacious.

Very friendly staff and clean hotel.

Front desk gentleman was super...

The room was clean and quiet despite it being located near the road side. The bed and pillows were very comfortable. Breakfast was sub par.

Very clean . And nice staff

Friendly staff, clean spaces, plenty options to choose from for breakfast and made sure there was enough for everyone.

Not a thing . Perfect !

Planned my trip accordingly and arrived after 12:45 pm. I was told I would have to pay the $20 and that he'd have to contact housekeeping to get the room ready. This was the same gentleman I spoke to on the phone. I paid the fee since I had 3 kids with me and in less than 30 seconds I was given the key and told to go up. Amazingly fast to get the room ready, don't ya think? Is this a common practice at this property?

Good

Exceptional