Candlewood Suites Richmond - West Broad by IHG

The bed was comfortable Everything else. The lobby smelled like they smoked in there and tried to cover the scent with air freshener. The rooms and furniture are outdated. The staff was rude. I asked for extra towels and the guy at the desk gave me one. When I said there was 4 people in my room he gave me one more and said that was all he could give me. I asked for an extra blanket and he told me it would be sent to my room. 45 minutes later I called to check on the blanket and he says I put it in but they never came to bring it. You can walk down to the front desk and get it because I can’t bring it. Worst customer service ever!! I WILL NOT BE STAYING AT THAT OR ANY OTHER CANDELWOOD SUITES AGAIN. DEFINITELY DO MOT RECOMMEND 1/10

Good

Clean, spacious and comfortable

Front desk very pleasant and helpful. Loved the outdoor lounge area. Outdoor lounge area needs cleaning

We had a great stay

Th3 kitchenette and bathroom was clean. Staff was friendly. Tired. The furniture was frayed and stained. Cooking pans were burnt and unusable.

Everything! My husband and I loved the outside area, especially the pool table. The staff is friendly and wonderful and helpful. Nothing, my stay was amazing and enjoyed my entire week there. I was sad to leave.

Nothing, my stay was amazing and enjoyed my entire week there. I was sad to leave.

Disappointing

I had a very good experience here. Only stayed one night. The property is a bit dated, but overall was clean and well maintained. When I first checked in, the room I was given had a nonfunctional television. However, the lovely gentleman at the front desk quickly addressed the issue & ultimately gave me a different room. It’s not fancy, but the room was comfortable, clean and very spacious. Very convenient location as well.

Where our room was located right next to the elevator was so loud. Woke us up all night hearing it go up and down. Beds were uncomfortable.

Close to the train station. Clean. Nice staff. Where our room was located right next to the elevator was so loud. Woke us up all night hearing it go up and down. Beds were uncomfortable.

Don’t go to this hotel; find somewhere else to stay, please. You have to pay for parking while staying there, and when I arrived, the room didn’t have a remote control for the TV. The staff had to come back to my room several times for about 30 minutes to change the channel on the TV. Then, on the remote, it said Netflix, but you can’t watch it because they were in the process of switching it over. I won’t be going back there; I woke up this morning to find charges on my account. SMH."

Exceptional