Courtyard by Marriott Richmond West

Parking free

Breakfast was great and the staff efficient and friendly.

For me, the location was excellent, less than 10min and 2 turns from the home of those I was visiting. I didn't have breakfast, but liked that I had the option. Also liked the very convenient little market. It seemed there was no A/C in the elevator, and it was a very hot weekend. I was a little bummed there was a fridge but no microwave in my room, but perhaps there was one in the market space I didn't see? Other than that, no complaints at all.

Exceptional

We did not try the paid breakfast but would have loved complimentary coffee in the lobby in the morning. However we did appreciate the free waters each day. Our room was very quiet and clean. The bed was very comfortable and we had great sleeps both nights. (Although the pillows seemed pretty flat - definitely need to double up) The bed being so comfortable outweighs the flat pillows. ;) Overall, we were very pleased with our stay and would definitely choose this hotel again when we come back for business.

Clean room. Staff indifferent about service. Breakfast not included. Can be a long walk to the elevator. An okay stay.

Place was clean staff was friendly but you should offer a complimentary breakfast most places offer a breakfast you have to pay for everything at your establishment

Exceptional

The bar also closed really early on Sunday.

My only criticism is lack of a free breakfast.

Superb

We had a wonderful stay! The staff were very friendly and extremely helpful!

While property is a bit dated, it was very clean, safe area, and secure entrances to hotel.

Clean room, comfortable beds.

No complaints other than not getting the requested wake up call

Location was convenient and staff were helpful The room did not have a microwave. The bed was SO uncomfortable, I woke not feeling rested because I tossed and turned. The volume from the hallway was disruptive because of the outside door banging shut and dogs barking in the hallway.

Location was convenient and staff were helpful The room did not have a microwave. The bed was SO uncomfortable, I woke not feeling rested because I tossed and turned. The volume from the hallway was disruptive because of the outside door banging shut and dogs barking in the hallway.

Exceptional

Good

Clean and comfortable rooms! Amenities were great! Friendly and helpful staff!

Lovely staff, comfortable bed, great Bistro food.

Toilet seat should have been changed had marks in it. Would have been better if a microwave was available in room

The STAFF in the restaurant was EXCEPTIONAL!!!

Excellent property Nice amenities

The room was spacious and clean as advertised. The walls were too thin as we could hear excessive noise from the room next door all night. I also paid in advance during booking, but received an additional unexpected unnecessary $50 charge at check-in.

The room was spacious and clean as advertised. The walls were too thin as we could hear excessive noise from the room next door all night. I also paid in advance during booking, but received an additional unexpected unnecessary $50 charge at check-in.

For $189/night breakfast was not included

Exceptional

Location. Friendly staff. Clean. Starbucks in lobby. Room decor dated.

Location. Friendly staff. Clean. Starbucks in lobby. Room decor dated.

I didn't have children or pets so I can't say. Room was very clean and staff was professional in maintaining room. I will come back and recommend 👌

Our breakfast experience was disappointing. The food quality was poor, but the service was worse; the staff member was quite dismissive and initially refused to serve my son, despite him being included on our breakfast card. It took an intervention from the manager to resolve the issue. Ultimately, the service did not meet the expectations promised at check-in.

The staff at this hotel were pleasant, helpful, and great to work with.

The hotel was clean and was close to everything Richmond had to offer

Very good

Clean. The rest is eh

Exceptional

Dated bathrooms with some cracked/dirty tiles, low flow/no water pressure in showers

The rooms are a touch outdated but clean. Beds and pillows need updating. The lobby area was clean - staff was super nice and very accommodating!! Always a smile, welcome when we came in and always looking to serve at the bar for a drink or food.

Toilet in our room was very low. Mattress was terrible. Fitness room was very small. Overall the property looked worn and old.

Very well kept, extremely comfortable room, everything an excellent working order At night sometimes there can be some weird characters in the parking lot or the surrounding areas

Very well kept, extremely comfortable room, everything an excellent working order At night sometimes there can be some weird characters in the parking lot or the surrounding areas

my first stop for this trip. I love here

Room was very clean and comfortable. My only complaint was that the shower drained very poorly so I had water up to my ankle bones for most of my shower

Exceptional

It was great Nothing

Nothing

The Bartender was very rude and used foul language towards me.

The Bartender was very rude and used foul language towards me.

The cable TV had poor reception (or something) and kept cutting out to the point you couldnt watch it. The a/c heat pump made a squealing noise every hour to make sure you stayed awake all night. No cream or sugar for the much needed coffee. Drain o. Shower did work and the toilet handle was broken.

The cable TV had poor reception (or something) and kept cutting out to the point you couldnt watch it. The a/c heat pump made a squealing noise every hour to make sure you stayed awake all night. No cream or sugar for the much needed coffee. Drain o. Shower did work and the toilet handle was broken.

Room was fine.

Room was fine.

Bryan, at the front desk, was wonderful.

Bryan, at the front desk, was wonderful.

Quiet, and clean. No problems.

Quiet, and clean. No problems.

Great place to stay !

Great place to stay !

Always great

Always great

Mediocre experience.

Mediocre experience.

Superb

very friendly staff. clean facilities.

very friendly staff. clean facilities.

staff was very friendly, pleasant the toilet in the bathroom was not clean. We were not happy about that..

Nice location, comfortable beds, courteous front desk staff and very friendly . As a titanium Elite, I can confidently say the front desk staff was one of the best compared to other Bonvoy hotels. I love the complementary water. Overall 5 star stay !!

Nice location, comfortable beds, courteous front desk staff and very friendly . As a titanium Elite, I can confidently say the front desk staff was one of the best compared to other Bonvoy hotels. I love the complementary water. Overall 5 star stay !!

Clean and comfortable. Courteous staff.

The staff was lovely, but the room was dilapidated. Moldy shower, the room smelled like weed and the walls were so thin that I heard everythin next door.

The staff was lovely, but the room was dilapidated. Moldy shower, the room smelled like weed and the walls were so thin that I heard everythin next door.

Place is spotless and NO heavy chemical smells in the room. Loved it!

Place is spotless and NO heavy chemical smells in the room. Loved it!

Now, this was the cherry on top for me and that was the Breakfast Bowl prepared by the kitchen staff. Again, I didnt get the lovely lady's name that assisted me Monday morning, but between the delicious breakfast bowl and her courteous service I didnt want to ever leave this place.

Now, this was the cherry on top for me and that was the Breakfast Bowl prepared by the kitchen staff. Again, I didnt get the lovely lady's name that assisted me Monday morning, but between the delicious breakfast bowl and her courteous service I didnt want to ever leave this place.

The room was very clean. Staff was very nice. Breakfast was average but the issue is your choice is either one cup of coffee or one orange juice. That will not stop me from coming back but it is strange. Price was good and worth it.

The room was very clean. Staff was very nice. Breakfast was average but the issue is your choice is either one cup of coffee or one orange juice. That will not stop me from coming back but it is strange. Price was good and worth it.

Great rooms and very clean with easy access to VCU. The mini store is way over priced. Over 8 dollars for one adult beer beverage when there's a multitude of convenience stores nearby where you could buy 6 for that. Im sure they are all out of date because no one would pay that.

Great rooms and very clean with easy access to VCU. The mini store is way over priced. Over 8 dollars for one adult beer beverage when there's a multitude of convenience stores nearby where you could buy 6 for that. Im sure they are all out of date because no one would pay that.

The customer service was great.

The customer service was great.

Staff friendly, room clean

Staff friendly, room clean

Only issue was heat/ac. Not working properly. Clean, nice staff, lobby bistro

Only issue was heat/ac. Not working properly. Clean, nice staff, lobby bistro

great staff and clean room

great staff and clean room

Staffers were courteous, respectful, kind, and professional

Staffers were courteous, respectful, kind, and professional

Clean and spacious suite, always friendly staff

Clean and spacious suite, always friendly staff

Room was very nice .

Room was very nice .

Cleaning of the room seemed to be the issue for housekeeping. I had to contact the front desk several times about the room not being cleaned. I requested that the room be cleaned every day.

Cleaning of the room seemed to be the issue for housekeeping. I had to contact the front desk several times about the room not being cleaned. I requested that the room be cleaned every day.

Very friendly and professional staff.

Very friendly and professional staff.

Everything you’d expect

Everything you’d expect

staff at check in counter was very personable and helpful.

staff at check in counter was very personable and helpful.

We were there to help our daughter move. Room was comfortable and clean. Shower was great!

We were there to help our daughter move. Room was comfortable and clean. Shower was great!

Air conditioner was very loud and room outdated

Air conditioner was very loud and room outdated

It was just what I wanted.

It was just what I wanted.

Nice hotel, Good location. Convenient to highway - downtown and Short Pump area.

Nice hotel, Good location. Convenient to highway - downtown and Short Pump area.

It was convenient to my Saturday meeting and I've stayed there before.

It was convenient to my Saturday meeting and I've stayed there before.

Excellent staff and customer service!!!

Excellent staff and customer service!!!

Nice reception upon arrival and clean room and facilities generally

Nice reception upon arrival and clean room and facilities generally

The staff was very helpful

The staff was very helpful

Nobody at the front desk when I was leaving. But it was ok.

Nobody at the front desk when I was leaving. But it was ok.

I sent my adult children to Richmond for a concert. I prepaid the hotel room in put it in my oldest's name. They still had a complicated check in. It took multiple phone calls, texts, and email searches to get them checked in. None of my emails had a confirmation number, just a reservation number. The checkin process needs to be easier, especially when parties are traveling out-of-state.

I sent my adult children to Richmond for a concert. I prepaid the hotel room in put it in my oldest's name. They still had a complicated check in. It took multiple phone calls, texts, and email searches to get them checked in. None of my emails had a confirmation number, just a reservation number. The checkin process needs to be easier, especially when parties are traveling out-of-state.

I did speak with the front desk personnel and they said they would check it out.

I did speak with the front desk personnel and they said they would check it out.

Upon check-in, I was told that breakfast would be down downstairs from 7 to 10 o’clock. It was my impression that there was a continental breakfast. Once we arrived downstairs in the morning, the options were a beverage, an extremely limited food that you had to pay for.

Upon check-in, I was told that breakfast would be down downstairs from 7 to 10 o’clock. It was my impression that there was a continental breakfast. Once we arrived downstairs in the morning, the options were a beverage, an extremely limited food that you had to pay for.

Property is clean and well located to shops. Staff friendly and helpful.

Property is clean and well located to shops. Staff friendly and helpful.

I never felt entirely safe in the part of town at this location. Always made certain that I was in before dark. Staff checking in was very nice, otherwise never saw a soul. Parking was very isolated and scary. The hotel itself is very outdated and looks like something from the 1970’s. Would not stay again.

I never felt entirely safe in the part of town at this location. Always made certain that I was in before dark. Staff checking in was very nice, otherwise never saw a soul. Parking was very isolated and scary. The hotel itself is very outdated and looks like something from the 1970’s. Would not stay again.

If I had to pick a fault, it wasn't anything they did wrong. Our AC quit working and our room was hot, but we were all too tired at midnight to do anything about it. I alerted staff in the morning and they said they'd have moved us, had they known. Again, this is 100% our fault for not wanting to move. Beds were comfy. No weird smells. Would stay here again.

If I had to pick a fault, it wasn't anything they did wrong. Our AC quit working and our room was hot, but we were all too tired at midnight to do anything about it. I alerted staff in the morning and they said they'd have moved us, had they known. Again, this is 100% our fault for not wanting to move. Beds were comfy. No weird smells. Would stay here again.

The staff was friendly and helpful and made we had clean stuff

The staff was friendly and helpful and made we had clean stuff

Property was nice. A little older but still nice. Bistro food was expensive though. Wish they had a breakfast included. Staff was very nice and accommodating. Great customer service.

Property was nice. A little older but still nice. Bistro food was expensive though. Wish they had a breakfast included. Staff was very nice and accommodating. Great customer service.

The hotel was very clean and the staff was lovely! I would definitely stay here again! Nothing!

Needs to be refreshed

Needs to be refreshed

I like Courtyard by Marriott because they are usually clean and kept up. The Richmond West was above my expectations. Every place you went you saw the hard work of the staff. The rugs, tables, lounge areas, clean. Hallways, bathrooms, hotel room, hotel rugs and bathrooms were clean. Thank you again for paying attention to the details! Upon arrival the staff were so kind and friendly. We were told about the restaurant and bar. After settling in our room we went to the restaurant. The menu is limited but but ample enough for a quick dinner. They had a Grilled Cheese Sandwich and Tomato soup our favorite. The meal was very tasty. Perfect comfort food after a very long drive.

I like Courtyard by Marriott because they are usually clean and kept up. The Richmond West was above my expectations. Every place you went you saw the hard work of the staff. The rugs, tables, lounge areas, clean. Hallways, bathrooms, hotel room, hotel rugs and bathrooms were clean. Thank you again for paying attention to the details! Upon arrival the staff were so kind and friendly. We were told about the restaurant and bar. After settling in our room we went to the restaurant. The menu is limited but but ample enough for a quick dinner. They had a Grilled Cheese Sandwich and Tomato soup our favorite. The meal was very tasty. Perfect comfort food after a very long drive.

some attention.

some attention.

Are very good

Are very good

Friendly staff and clean rooms. Bathroom was huge in the one bedroom suite and water pressure was good. No free breakfast. My kids has a rough night sleep on the pull out bed, can’t image if an adult has to sleep on it.

Room was clean and quiet and staff was friendly, but pillows were lumpy and furniture was in need of updating.

Room was clean and quiet and staff was friendly, but pillows were lumpy and furniture was in need of updating.

Jerome and Bryan were excellent at the front desk. Bryan checked us in so quickly and had a wonderful disposition. When we needed to extend our stay for an extra night, Jerome made it so easy and he was so pleasant to deal with. The service at the Bistro was also excellent! Friendly people who made us feel at home after an 11 hour drive. Thank you!

Jerome and Bryan were excellent at the front desk. Bryan checked us in so quickly and had a wonderful disposition. When we needed to extend our stay for an extra night, Jerome made it so easy and he was so pleasant to deal with. The service at the Bistro was also excellent! Friendly people who made us feel at home after an 11 hour drive. Thank you!

Great place. We had a good time.

Great place. We had a good time.

We stayed for 2 nights it was quiet, and no one bothered us

We stayed for 2 nights it was quiet, and no one bothered us

Good stay

Good stay

Mislead that it was pet friendly, unexpected $100 pet fee. Fluorescent lights, outdated carpet- not able to have pet in courtyard where it felt safe. Very noisy. Practically on highway, mostly could barely breathe in room- sec like a gallon of fabulosa was spilled in carpet. Tree branches and beer bottles on any grass surrounding parking lot.

Mislead that it was pet friendly, unexpected $100 pet fee. Fluorescent lights, outdated carpet- not able to have pet in courtyard where it felt safe. Very noisy. Practically on highway, mostly could barely breathe in room- sec like a gallon of fabulosa was spilled in carpet. Tree branches and beer bottles on any grass surrounding parking lot.

I got just what I needed safe quiet easy parking thank you. Staff were very nice.

I got just what I needed safe quiet easy parking thank you. Staff were very nice.

We stayed with our baseball team for a tournament. The hotel smelled like Marijuana the entire stay, It was a strong smell. The air conditioning was not keeping it cool, and it was not very clean.

I frequently stay there when I’m in Va but that may change due to the cleanliness. The pull out mattress had a rancid smell. I went to the Home Depot across the street and purchased some Lysol. Please I ask, make sure those rocks outside the patio doors are cleans daily because the smell of urine is just unsanitary!

I frequently stay there when I’m in Va but that may change due to the cleanliness. The pull out mattress had a rancid smell. I went to the Home Depot across the street and purchased some Lysol. Please I ask, make sure those rocks outside the patio doors are cleans daily because the smell of urine is just unsanitary!

Very clean excellent service i very much enjoy the stay and safe environment

Very clean excellent service i very much enjoy the stay and safe environment

Our king size suite room was excellent. Thank you to the housekeeping people who kept everything clean, clean, clean.

Our king size suite room was excellent. Thank you to the housekeeping people who kept everything clean, clean, clean.

No breakfast offered.

Stay was fine, I'm here often. I was a bit upset as I prepaid for stay, when I arrived for check in, I though I was paying the incidental fee, however was charged again for the room in error and the rep was unable to fix it. So here I am waiting for the additional charge to fall off.

Stay was fine, I'm here often. I was a bit upset as I prepaid for stay, when I arrived for check in, I though I was paying the incidental fee, however was charged again for the room in error and the rep was unable to fix it. So here I am waiting for the additional charge to fall off.

The staff were amazing! The air conditioner was way too loud. I would have given this hotel a 10 if it wasn’t for that.

Very good stay thank you

Very good stay thank you

Quiet, and the courtyard was great. Very pet friendly

Nice

Nice

Excellent stay in all respects. Staff and property are fantastic..we had a wonderful experience.

Excellent stay in all respects. Staff and property are fantastic..we had a wonderful experience.

Nothing terrible: Gripes=Not a fan of the yellow and red wall colors, shower curtain clips all need to be replaced, toilet was super low, the bathroom door opens towards the toilet so you have walk around it each time, could hear our neighbors through the walls. Likes=Easy parking, great staff, big room, clean, many food choices at the Starbucks, French Toast was yummy.

Nothing terrible: Gripes=Not a fan of the yellow and red wall colors, shower curtain clips all need to be replaced, toilet was super low, the bathroom door opens towards the toilet so you have walk around it each time, could hear our neighbors through the walls. Likes=Easy parking, great staff, big room, clean, many food choices at the Starbucks, French Toast was yummy.

Bistro Restaurant at Hotel-pay as you go was efficient, food delicious, and reasonably priced.

Lovely staff. Dreary accommodations. Accumulated grime and debris on ceilings around air vents. Harsh fluorescent lighting throughout. Beds were fine.

No housekeeping. I had to dump my own trash outside in a dumpster. There was a high school girls volleyball team that screamed and yelled all night while running up and down the halls. No extra blanket. No made beds.

No housekeeping. I had to dump my own trash outside in a dumpster. There was a high school girls volleyball team that screamed and yelled all night while running up and down the halls. No extra blanket. No made beds.

Great location. Property in very good condition. Nice place.

Great location. Property in very good condition. Nice place.

Good location - downtown 15-20min max, convenient parking. Clean, spaceous, can work from the room if needed. Sometimes cleaning was not done properly (towels on the floor left), or wasn’t done at all (even trash was left).

Nice facility. Enjoyed the stay.

Nice facility. Enjoyed the stay.

Good value for money

Good value for money

Convenient No indoor pool

A

A

It's dated for sure...but we'll maintained and clean.

Clean great property and staff

Clean great property and staff

Nice quiet

Nice quiet

Outdated decor, poorly cleaned room with comfy bed. Didn’t feel safe with the patio open to all. Had a couple of occasionally flickering lights, a loud AC unit, and no exhaust fan in bathroom. Closet needs WD-40 on hinges. Awful towels and toilet paper. The evening Bistro employee on 1/18 was rude, obnoxious, and seemed irritated to have someone order an alcoholic drink or food to be prepared. He didn’t have ingredients for a requested drink, so forced an unwanted one. Made us feel guilty for ordering food by sighing and exclaimed “now’s not the time to order food, man, you’re supposed to order a drink!”. The check-in and check-out employees were LOVELY and very helpful! We won’t be back, though.

Outdated decor, poorly cleaned room with comfy bed. Didn’t feel safe with the patio open to all. Had a couple of occasionally flickering lights, a loud AC unit, and no exhaust fan in bathroom. Closet needs WD-40 on hinges. Awful towels and toilet paper. The evening Bistro employee on 1/18 was rude, obnoxious, and seemed irritated to have someone order an alcoholic drink or food to be prepared. He didn’t have ingredients for a requested drink, so forced an unwanted one. Made us feel guilty for ordering food by sighing and exclaimed “now’s not the time to order food, man, you’re supposed to order a drink!”. The check-in and check-out employees were LOVELY and very helpful! We won’t be back, though.

Very nice place quiet and clean !!!!

Very nice place quiet and clean !!!!

Rooms were dirty and sink was clogging.

Rooms were dirty and sink was clogging.

Bryan at the front desk was very welcoming and acommodating. Very comfortable stay.

Bryan at the front desk was very welcoming and acommodating. Very comfortable stay.

Jerome at the front desk was so nice and helpful. My room was quiet and clean. The only thing I needed in my room was a microwave for convenience. I had to use the microwave in the lobby. Other than that I enjoyed my stay.

Jerome at the front desk was so nice and helpful. My room was quiet and clean. The only thing I needed in my room was a microwave for convenience. I had to use the microwave in the lobby. Other than that I enjoyed my stay.

He left with out fix and a lot of hair in the bath hole he didn’t even take it out and he told me you want water go more faster ? What he mean faster ? I want fix, I been stay all my stay like this. Because I have heavy bag and my leg hurts. Can’t move other room, specially this hotel so long hallway

He left with out fix and a lot of hair in the bath hole he didn’t even take it out and he told me you want water go more faster ? What he mean faster ? I want fix, I been stay all my stay like this. Because I have heavy bag and my leg hurts. Can’t move other room, specially this hotel so long hallway

Stayed here two nights. The hotel was clean maybe a little dated, but overall well kept. No microwave in the rooms you have to go out to the lobby. Overall I would stay again if ever in Richmond again.

Stayed here two nights. The hotel was clean maybe a little dated, but overall well kept. No microwave in the rooms you have to go out to the lobby. Overall I would stay again if ever in Richmond again.

The place was clean and comfortable. The service was really good. The bistro waitresses were kind and efficient, giving us breakfast after the kitchen had closed The food was good. The maids were super friendly. However, the walls were thin so you could hear the TV and talking from the hallway and neighboring rooms. The gym was tiny and ill equipped. There were only 2 treadmill's, one lifting bench, no mats and only one partially complete set of dumbbells. So overall the stay was ok.

The place was clean and comfortable. The service was really good. The bistro waitresses were kind and efficient, giving us breakfast after the kitchen had closed The food was good. The maids were super friendly. However, the walls were thin so you could hear the TV and talking from the hallway and neighboring rooms. The gym was tiny and ill equipped. There were only 2 treadmill's, one lifting bench, no mats and only one partially complete set of dumbbells. So overall the stay was ok.

Excellent service

Excellent service

Friendly service

Last day there was an insect dead in my bathroom, The waitress was very friendly.

Very nicr

Just as described

Property OK, staff OK area OK

Stay here often. Love the place and service!

Not the best Marriott I stayed in , middle of the road.

I have stayed at this location several times with my husband. The same desk clerk (Bryan) checked me/us in the past 3 times! Bryan is very competent, knowledgable and friendly. Bryan made sure I had all information I needed. He made the check-in effortless! Thank you, Bryan!

We were confirmed for a King size room with sofa bed. We got to the room, no sofa bed. They got us another room, but the room had a filthy carpet with stains. The sofa bed mattress was paper thin and very uncomfortable, plus no pillows were supplied so we had to go to the front desk. The phone didn’t have a front desk button. The room was overpriced, outside of the lobby and bar, the rest of the hotel needs an upgrade. Our room felt more like a motel and not a Marriott brand. Will not stay here if we return.

I was satisfied with the appearance and care of the property. The room was comfortable and clean.

Horrible

Spent 4 nights at this Marriott. The staff was extremely friendly and welcoming, the room while not ultra fancy was clean and comfortable. The hotel was a short and easy drive to downtown as well as some of the areas surrounding the city. Prices were reasonable and definitely cheaper than staying downtown and there was ample free parking on the premises. Overall a great stay and I would definitely come back again!

Professional staff.

Just ok

No coffee would not stay again

It was an old leak because the ceiling was stained and the plaster wascoming down.

The hotel was clean and the staff friendly. We had a glass of wine at the bar and then breakfast the next morning. The bistro staff was very friendly and the drinks/food great. I've never had a bad experience at a Courtyard by Marriott.

Visited for a family event. Nice clean room with friendly staff

Friendly and professional staff who went out of their way to be accommodating. They were always personable, friendly and kind. Bed was comfortable and the room exceptionally clean. The area is not the most attractive and the chain link fence was a little intimidating to say the least.

Service was OK but the hotel isn’t horrible condition. Very dirty and very outdated. I asked for room service literally all they done was change out towels, and fold my old sheets back up on the bed. Did not empty the trash, put the same shower mat down on the floor and did not mop.

Rundown property

Nothing to share really

Customer service

Brian was very helpful and polite 😀

Friendly

The breakfast bistro was awesome

To a person, the staff was professional and warm, welcoming and helpful. We’d gladly return

Room was nice, updated and roomy. Staff were friendly and professional.

If I had a kitchen in my room I would move in. The bed was amazing!!! I loved my stay and will do so again!

Staff was very nice! Helpful. Just not a lot of options for breakfast especially with kids.

.

Hotel lobby has been upgraded but rooms are dated. Sofa bed was dirty and very uncomfortable. Staff was nice though.

The property was fine. I feel like the rate was too high considering what part of town it is located in but it served our purpose.

Pullout was dirty and no sheets or pillows in the room to make it up but guest services was quick

Staff was very friendly in this very clean and neat Courtyard. We checked in late and the front desk women was very nice

The staff was very welcoming. My only complaint about this property is that it was the firmest bed I've ever slept on. It was to the point of being uncomfortable.

Professional staff, easy to access, and lots of green for the dog. Would stay again.

Hotel stay was very pleasant. The rooms were clean just a bit dated. The caulking in the bathroom was stained but all in all we had a very good stay. We will return if we need to stay in the area again. The halls are narrow and my husband is in a wheelchair and the maids had the exit completely blocked this morning we had to move their carts ourselves to get out to our car.

I loved my room. It was spacious and cozy. The rooms are a bit dated as far as amenities but overall very cozy and made for a comfortable stay. Wasn't a fan of the Bistro Restaurant. Good concept but not great food. It will work if you're desperate but it's extremely overpriced for frozen food that you heat up in a microwave or toaster oven.

Staff was great and the lobby area of this hotel was nice, but the room itself was pretty depressing, dark, and in dire need of updating.

decent stay. hotel close to lots of food and drink. nice staff.

Staff at front desk was very personable and nice.

I do not recommend this Hotel.

Comfortable beds and pet friendly situation made our trip work great!

Clean and friendly.😀

Stay was great, easy check in and super quiet rooms.

Front desk person was wonderful and very friendly also room was amazing clean upgraded and bed was very comfortable. Very safe place will def stay there again and again.