Hotel I-64 Richmond

This hotel has cockroaches, I stayed for all of fifteen minutes. Waiting on full refund for the room!

It is good for its price with is pretty low but don’t have high expectations. The staff were useless and the hotel in old and could use some cleaning.

I didn't like anything about this hotel. It had no room phone, refrigerator,or microwave.Didn't offer breakfast..coffee or anything in the AM. I had to go all the way downstairs if I wanted to warm anything up. On top of that I had to pay tourist fee....NEVER in my life have I had to do that and I've stayed at wayyyyy nicer hotels and I wasn't a tourist. There was no ice machine and the tv stations was blurry so there was no enjoying any show on tv. On top of that there were no washclothes in the bathroom upon arrival. The fan didn't work on the AC and that only had one speed which was high. And on top of that it was non- smoking but the hallway spelled horrible like stale clothes or something. I definitely will not be staying at this hotel again the future. At check-in I was ignored while the manager talked to an employee about their schedule and wasn't even acknowledge...so I had to wait almost 20 min just to get a key since I had already paid through my reservation and only needed to sign the check-in form and get my key. The pictures on the web were COMPLETELY FALSE. I never seen a hotel with a flat screen in the lobby but old out dated TV'S in the rooms. The staff was friendly but the hotel itself was subpar.

Waited almost 30 minutes to check in due desk person multitasking. The building was hot. The room was dirty, bed sheets, pillowcases, and comforter were dirty. Cable/TV did not work, room phone did not work. The bathroom shower was dirty, there were no washcloths in the bathroom, coffee pot was filthy, no iron in the room. Room was not presentable, patches everywhere. Mirrored a construction zone. No ice or vending machines. Checkout was time consuming as well due to room inspections for deposit return, but im not sure what they inspected because the room condition couldnt have gotten any worse than it was when we arrived. Would never stay there again.

Disappointment in hotel & your service when I called to say it was not a pleasant hotel your staff was not helpful they charged me extra for my dog .. not expected, Place was font clean the front desk help was wonderful I was too tired to look for another place, I do not recommend this place had 3 names also..

the place is filled with bed bugs and the staff knows this to be true yet are argument prone, and denial organized. DO NOT SEND ANOTHER PERSON TO THIS PLACE

I was able to tolerate it, because it was for 1 night. I could not do multiple nights in this hotel.

It was a nice comfortable stay just the staff kind of had an attitude.

The workers were rude and they took forever to check me in. The room looks like it hasn't been updated since the 90s. Still has a box tv. The decor was old and AC didn't work well. It smells and the bed frame was not on right. The hotel workers weren't friendly and didn't seem like they wanted my business.

Staff was great, hallway carpet is old and smells like mildew but price was great for a short stay, quiet so you can sleep great! Close to restaurants and right off the highway. Customer service was great and room was pretty decent for the price!!

They also have to charge 3 dollars cash per day extra of the rental room!!!

From the unkempt parking lot to rude, slovenly staff to the ridiculous, fraudulent, and unexpected extra fees and "deposits," to filthy guest rooms....this place needs to be shut down and investigated immediately.

After paying for the hotel online via Expedia app, the hotel demands an additional 3 dollars cash "tourism" fee and 50 dollar deposit, payable in cash or card. They tell you if there is even the slightest evidence of smoking in the room, they have right to keep your deposit AND charge up to $250 fine on your card. My husband is a smoker, so this caused a huge fight because it was pouring rain and he did not want to go outdoors. The elevators were old and slow. Bathroom and TV outdated. Entire establishment felt old and rundown. No coffee. Shortage of toiletpaper. Terrible experience.

The lady at the front was training a new employee, she was very rude. There was hidden fees, $3.00 which was non-refundable and $50 deposit!!! After we already paid everything online!!! We also had to sign an agreement that they were not responsible for our car that was parked at the hotel!!! The next morning someone had to check the room before we could get our $50 back..and refused to check it infront of us...then she came back to say there is makeup and the towel and she shouldve charged us for that!!! I would not recommended anyone to this place!!! The building suggest it used to be a really beautiful hotel that got closed down and these people rented a part of it and is pretty much trying something.

The room was fine but the hotel condition needed work. IE: broken elevator, pealing wallpaper. The Sign outside was not lit so hard to find the place.

Dear Expedia, I had the pleasure of booking a hotel on your site over the weekend. There were some red flags along the way that I should have headed to but it was a last minute thing, so I booked the hotel while going out to the door. The first red flag was the hotel is listed on your site under THREE different names It is listed on your site as the Speco Hotel Richmond, Hotel I-64 Richmond, and the Akaza Hotel Richmond. The second red flag was when I finally arrived after a long drive and there were a group of people having the issue with the front desk about something the hotel advertised but was not able to provide. I had to wait several minutes to get checked in after the police came to try to resolve the situation. An officer indicated that it was the fourth time that they had been called to the property that day, but the front desk clarified that it was due to different situations. No Daily housekeeping as advertised and nothing worked Finally on my day of departure I was supposed to get back my $50.00 deposit that Insured that I did not smoke in the room. Before I could be checked out they had to check the room, which I was a little turned off about, but I was finally leaving. This is when it gets good. I was informed that because of a dirty towel, yes a dirty shower towel worth less than $1.00, they wanted to withhold $10.00 of my deposit. Seriously. If I am not mistaken if a used towels and wash cloths get dirty and should be replaced on a da

No fridge or clean coffee maker no microwave in room. When I requested to have one at the front desk I was told there were none available unbelievable. I also request to switch rooms to have the microwave and fridge and was told none available again. A coffee pot was found in the bathroom on the counter with dirty mold disgusting I took pictures and took it down to the front desk and give it to the manager to be trashed. I was very unhappy with my stay there. Hope to hear from a Manager to compensate me for my stay there or to explain the situation. Thanks again Cicely.

It was extremely Hot in the room and the phone didn't work to call reception, I usually don't complain but in the morning when I expressed how Hot it was, the lady said they don't turn on the air conditioner cause it cost too much money to keep the building cool.

It was not a good stay, the room had not been cleaned, there was a chip under the air conditioner. The air conditioner barely worked, it was so hot in the room. There was an empty underware package in the closet. It was horrible

No too shabby at all, especially for the price!

Wasn't the best but wasn't the worst. Kinda sketchy outside as well

Made a huge mistake booking at this hotel. First of all, there's a $3 hotel fee per day and must be paid in CASH at time of check-in. Hotel is rundown to the ground (I believe this used to be a Holiday Inn building but I could be wrong). Hotel smells funky, dirty, and not even a full toilet roll in the bathroom. I booked this as an emergency because of an immediately family was involved in car accident and I am 5 hour drive away from home. I informed the hotel for a late arrival. The receptionist was unwelcoming of and even more so, when she found out that I was 2 hours late from the already late given time of arrival. At least I called in that i'll be late! Anyway, I checked-in and checked-out on the same day and they wouldn't even give a refund for the days that I won't be using. There's not an ounce of accommodation in here. I stayed in a lot of 2 star hotels and this by far the worse of them all. I'm not picky at all but this hotels just rubs me up the wrong way especially when it's a 3-in-1 hotel. Yes, 3 hotel names shares a building: I-HOTEL 64, AKAZA HOTEL and SPECO HOTEL. Travelocity agents did there best to get some refund but to no avail. I guess I have to dispute through my credit card.

Literally the worst hotel i've ever stayed at. Needed a deposit up front and charged a $3 "tourist" fee to get the room keys. Then they only set the keys for one night and we had to pay the fee again to get the keys fixed.

the rate is great the room is clean you can only get 1 towel per person a day the hoel is dated a bit run down if you are concerned about security dont stay ther anyone can come thru the exit doors they do not close

Checked in with service dog and they said even if I had a pet snake I would have to pay extra. I called ADA they ageeded with me that tgey are wrong but they wouldn't back down even though they saw the license. Hotels.com is stepping up to reinburse us. No electric plate on plugs, no wash cloth, no cups, and yes you get a coffee pot, no coffee, no coffee in lobby either. Nice, but you are on your own, I've been paralyzed on left side since I was 23, I'm 68 now. These people gave my husband a hard time and made me feel awful! I was there to work a weekend not play, and oh yes the fire alarm went off at 5:30. No fire but took them forever to turn it off! NO SLEEP!

This hotel looks abandoned from the hotel and it needs to be. DO NOT STAY it's dirty nobody is professional they get over with nonsense fees (in which I work in the hotel industry and some of this stuff I've never heard of ) my toilet wasn't flushing when I got to the room they fixed it but it then it just leaked, phones don't work , there were stains on the carpet the couter was falling apart this place is just horrible

everything was fine. the staff was very nice

Desk clerk said I hope your room is ready. That should have been my first clue. When the key didn't work I returned to the desk. He scratched thru the room number on a pad of paper and sent me to another room. The key worked but when I entered all the linen's were piled up on the bed. I returned to the desk. This time the clerk escorted me to the first room and used his key to let me in. He said if I left to come back by the desk so he could let me in. The pillow cases were stained. Picture cracked and there was enough toilet paper for half a bowel movement. He had to get towels as there was only one. The guy tried and shouldn't be faulted but I should get a refund as I stayed two hours before I couldn't take it there and we drove home.

This was the worst hotel stay ever after i was told i had to pay again this time it was a deposit and 3.00 cash then we get in the room and it's No toliet paper and No wash cloths and the front desk was not friendly at all will never ever stay there again.

Poor service DO NOT STAY HERE!!! UNEXPECTED CHARGES!! EXTRA DEPOSIT WHICH WILL TAKE AN EXTRA 2 HOURS TO RECEIVE REFUND WHEN CHECKING OUT!! AGAIN DO NOT STAY HERE!! RUDE TO ZERO SERVICE!! NO TOWELS!! DIRTY!! STINKS!! AGAIN DO NOT STAY HERE!! i'D RATHER SLEEP IN MY CAR!!

When I first showed up and they surprised me with two charges. One was a $3 tourist charge and the other was a $50 deductible in case of damages. Also, when I first entered none of the lights in the hotel were on. The the elevator to get to my room was filthy. Only half of the lights were working in the hallway to my room. The ice machine in the hallway was missing. The room itself was dirty and had a smell. The TV they had was out-of-date and the cable did not work. The pillows that they had on the beds were half the size of normal pillows. The heating unit for the room made very loud and annoying noises which kept me up for the entire night. In the morning I found there to be only one towel in the bathroom. This was the worst hotel I've ever stayed at.

Never cleaned our room or gave new towels, came back and couldn't get towels because the laundry was closed, indoor pool wasn't open,

Check-in was pleasant, except the internet rate was higher than the "everyday" price, and I'm sure rooms would be available anytime without a reservation. There were no washcloths or coffee in the room, (also no coffee in lobby) and I was told that "The owners are too cheap" to provide these basics. Pool was not usable "due to maintenance."

The hotel was not clean, the rooms had an odor. Overall this place needs a total renovation of construction and employees. Seem's to me this is a drug hotel.

Property shows its age and lack of attention. $50 deposit at check in was not clearly indicated on Hotels.com. Don't ask for an extra towel, not going to happen. First and last time we will stay here.

I booked through Expedia for $43.00 + taxes and Expedia's Fees. When I arrived to check in at the hotel, the manager told me the hotel charges an additional $3.00 above the advertised price and a small tourists fee. I ended up pay $51.00 + for this crummy hotel room. The shower was dysfunctional, the in-room phone did not work at all, meaning I had to go downstairs every time I needed something, the bed linens were not clean and had to be changed, the wash clothes where stained from previous use, the carpet was dirty, and the beds where not the best.

Paid $45 dollars and it was exactly what you would expect for a cheaper end room. Perfect for our last minute visit to Richmond. No bugs or anything major. It's not the Hyatt so as long as you understand you Are paying for what you get. Worked out perfect for our pocket.

Not good

Don't even bother. Had to beg to get more than a half roll of toilet paper for 2.5 days. Absolutely brutal.

My 4 night stay was the worst! Be careful trying to save a penny like I did. From the moment I walked in the hotel doors it's been a disappointment. The rooms are in poor condition. You will be charged for towels and toilet paper. Not once was trash offered to be dumped. When I finally complained there still was no new bags to give me for the cans. I walked in my room after 10pm to find no hot water to even shower after working all day. The staff are all unprofessional and all stay in the hotel as well. The manager would not come to speak with me so I decided to write a review and send an email. This is a horrible hotel and I do not know who idea it was to run this hole in the wall. This was my first and last time staying here. I expect a follow up call after this stay. I hope no one after me waste their money on this place. Do yourself a favor and do not consider this hotel not even once!!!!!! It's a dump.

proceeded in my room without knocking, had a large gang stay next door to me, had 2 fake fire alarms and evacuated the building for someone smoking in their room, "great fitness room." had been jack hammered and was a pile of rubble with no equipment, indoor pool was freezing and unheated, whirlpool appeared to be growing green bacteria, front desk clerk accused me of lying that there was no knock before staff entrance to my room, told me to get an attitude check and said Fblank blank you m'aam

Good stay

Took more money than supposed to. Never cleaned room, manager was the worst employee of all. Elevator got stuck twice. Pool was disgusting. Charged for extra tissue and towels. I promise you...stay at your OWN risk.

The staff was unprofessional unprofessional unprofessional, carry-on conversation and not paying to guess, I waited 20 min to check out because there was no one at the front desk, the hotel smelled like a public restroom and I got stuck in the elevator.

The only good thing about this place is the cheap price. You definitely get what you pay for. The hotel has 3 different names which starts off confusing. I booked on hotels.com and the front desk staff had a very hard time finding it. Staff said it was because they have old technology. The ad said the hotel had an indoor pool that was never open. The TV in the room was old and only got about 10 to 15 channels. One positive was the room seemed clean. If you need 1 night for a lay over then this place works I guess but anything more than that my recommendation is stay away.

The manager at the front desk was rude smelled of alcohol , very disrespectful because we stayed there before and expressed there was bugs and was hoping not to run into that issue Again because we actually enjoyed the stay, she stated why would we come back we shouldn't have came back and do we want the room, and just was really nasty and horrible towards my boyfriend and I after that!!! I was really upset it was late I'm pregnant and she just was plain nasty towards us and also stated if we didn't want the room we could leave and not get a refund.

Went there for nascar race. Room was decent. Only had about 20 tv channels air condition didn't work properly. Staff was very accomdating

Turned a/c on and it never did get cool in room. Staff was great

Was disappointed in all the extra charges at check in. Paid for 2 rooms on line but after getting there 1 hour before 3 pm check in time was charged $15.00 per room and a $3.00 charge per room called tourist fee, plus $50.00 deposit for what they called incidental fee. Put in on my charge card but am not sure they are honest about not releasing it on my card at checkout. Will have to wait until card statement comes in. While checking out there was several people that was also checking out and was complaining about several issues but with no avail.

hotel was under construction no air no cold water no internet no restaurant

Older hotel stained Towels, shower curtains and had smells through out the hotel.

We walked in and it smelled from mold. The place looked runned down with questionable clientele. We asked if they would refund our reservation, because of the mold situation. The manager refused. This place

Hotel staff was nice and helpful. Hotel looked ok but as soon as you stepped into the hallway and elevator it was extremely hot. It was 97 degrees that day and felt about that hot inside the hallways. Employee told me they keep the air off in the hallways?!? Got to our room and it was only slightly cooler. Air condition was very weak and we were SO HOT all night. They said the hotel was full so we couldn't have another room. The hotel was very quiet and we didn't hear our neighbors at all. Overall not pleasant AT ALL because of the crazy heat.

Terrible; long check in process; no airconditioning in halls; old carpet; air conditioner in our room broken so had to move to new room; terrible pillows; old crt tv

The hotel lobby smells like smoke. It's poorly lit and outside signage needs to be replaced. The rooms carpet smells and the caulk around the tub was a rush job. The shower curtail was full of mole spores.

After finally getting my key me and my husband head upstairs to go to our rooms in an elevator that clearly needed some service. First thing that we see as soon as we step off the elevator was a huge cockroach. I was so done. The room didn't have an updated tv or good cable channels. The bed was comfortable but small. If it wasn't for Lysol I don't think I would have been able to stay. I will never stay there again.

I'm not one to complain a lot but for what I pay I expected more. There wasn't a remote for the TV in the room ( you have to get it from the front desk). The tub was clogged up, so my feet soaked while I showered.The linen on the bed had sort of a weird smell. None of the ice machines in the building work. And I think I found some form of "toy" left from the previous guest under the bed. It doesn't take much to please me, and ask I said before I don't complain, so I dealt with the "amazing" situations I came across at this hotel.

The hotel was dirty, vey hot, and had roaches. I booked a 4 night stay, but had to check out the 1st night because the room was too hot and nasty. On top of that they charged me $3 a day tourist fee. I also, had to pay for the 4 night stay.

Horrendous from the staff to the facilities. Thought that the hotel was under renovations from one owner to the next, but that was not the case. Don't stay here

As soon as you walk into hotel it smells musty. The elevator was scary. Our kids thought we were gonna get stuck in it. The first room we got we turned on air conditioning and it smelled of urine. We got a different room. It was clean but I didn't want to take my shoes off it just felt dirty. Would not stay again.

It was horrible the hotel looks nothing like the pictures online. It was old,dirty, & it had a very bad smell. Then they asked for a 50.00 deposit when I arrived. The worker even said she wouldn't rent a room in this hotel because of the conditions there.

Terrible! Took almost an 1hr to check in because they couldn't find my Prepaid booking! And the service was terrible.. I would have rather spent an extra 20dollars and went across th street for a more comfortable stay. And a 50 dollar deposit?? It isn't even nice. If you have kids STAY AWAY FROM THIS PLACE. Trust me

Worse place I've ever stayed

The elevators smelled and seemed like they were falling apart

Very disappointed in my stay will never come back

I stay there often but this time was my worse ever. No ac rude staff because I booked on hotel.com. Have to pay 10 for a refrigerator 6 station on tv. Won't stay there nomore swimming pool. Ice cold and hot tub ice cold

Very good stay need more channels on tv and seen some ants are n bathroom but overall. Okay stay

Bugs in the room and the staff was rude and unwilling to correct this it was the worst hotel I have ever been in bo not stay here

It was awful!! The previous person stuff was still in the room, as though it hadn't been cleaned.. Used soap was in the shower, as well as a half used bottle of mouth wash.. The pool was so cold i MADE MY KIDS GET OUT CUZ THEY WERE SHAKING... The staff was nice, but didn't think any of my issues were worth addressing.

could not stay there because of the condition of the room/hotel.

The staff was friendly, and that's the best thing that I can say about this hotel.

The hotel was quiet, clean and affordable. Perfect respite during a long drive. Accessible to major road ways, so it was easy to get back on the road again. Will definitely stay there again.

This hotel is no good and bad service never stead there did not get my deposit yet is 100 dls

Nice hotel for the price if you are just looking for somewhere to crash. Not to happy that you have to rent a microwave for 10$.

Hotel room was OK only had basis cable, not many channels