Candlewood Suites Durham by IHG

Key didn't work most of the time

The staff is friendly, the beds are comfortable, and the room was really clean. Unfortunately, the ceilings are thin. It was hard to sleep at night because of the noise.

Clean quiet friendly. Always have a great time with candlewood

The overall stay was good and the staff was pleasant, but I did experience some inconveniences that affected my experience. The biggest issue was having to change rooms three different times before getting one that was suitable. In my first room, there was standing water in the bathtub, a half-burned cigarette left in the shower, and human hair on the shower walls. After reporting the issue, I was moved to another room, but that room also had standing water and hair throughout the bed that appeared to be a mixture of human and pet hair, which I understand can happen at a pet-friendly hotel. I then had to go through another room change, which took about 30 minutes total walking back and forth and checking rooms. Thankfully, the third room was fine with no issues. I also noticed that I wasn't the only one experiencing problems, as some of my friends who checked in had issues with their rooms as well. Aside from the inconvenience of changing rooms multiple times, the stay itself was okay, but I do think housekeeping and room inspections could use more attention before guests check in.

I had stayed previously and my guest smoked in my room. Iwas not in the room at the because I was out handling business. When I went to check in the clerk told I was placed on DNR list. I wasn't aware of this so I didn't get to stay and I had paid for the room. Is there anyway possible for me to get my money back

The living room was quite filthy. The couch was torn like it was 100 years old than when he said it just soaked. Shower was also quite filthy on the floor.

Location

The room was dirty and had a bad smell (which transferred onto my clothing etc.) There was mold in the bathroom. If it hadn’t been the busiest graduation weekend in the chapel hill/durham/raleigh of the year, and no where else was available, I would have moved.

The bathroom ,kitchen ,bedding were spotless. The staff were very pleasant and friendly. Building needs a little physical updating. Generally it was a pleasant stay.

I didn't interact with the start except to check in and out and they were both friendly

The staff was very friendly. The rooms looked updated and were clean and comfy. Noise was minimal.

Overall a nice stay. Clean, nice, everything worked good with the exception of the key card had to go to the office several times because we couldn’t get in our room. But would definitely stay there again.

It wasn’t that bad. The prices scare me now because some hotels I will not stay in because of the organization that runs it. This hotel shocked me and I will stay there again

Everything was excellent and the staff was friendly.