La Quinta Inn & Suites by Wyndham Raleigh/Durham Southpoint

I booked this hotel for my parents since it was not too far from where they were going to celebrate their anniversary as well as a family member's birthday. This was my first time booking with this establishment and the experience with them was a bit disappointing. The location was across a railroad track and unfortunately there was a homeless population there. You also have to pay a security deposit; which I was not aware of if you book with them through a third party. Since I did not know, I didn't know to tell my parents and that was a bit of surprise for us both since I had already paid for the room. I also extended their stay by a day and I had to pay another deposit again since I booked through a third party. They don't except certain debit cards ( examples: venmo, netspend, etc.) So I would suggest if you want to book with them call to make sure they except your card. The room was okay and was clean. The bed was soft, the bathroom had double doors ( which was...different), my parents said the breakfast was good and they did have some hot food. The front desk assistant Niki was very nice and did do what she could to assist us. The price was very reasonable but overall my experience was a bit frustrating and I will probably not book with them in the future.

Staff and management were unwilling to work with me on canceling my stay.

Exceptional

Good

Yes parking is safe a secure

Beds were comfy water was hot Staff and the management was rude acted as if they could not be bothered particularly the management ridges from loose carpet I tripped being on walker cops in and out for multiple various reasons at all hours including some sort of violation staff argued with multiple guest not just me they started taking breakfast up 20 mjns early then got nasty when we asked where breakfast was at 10 mins til 9a. Absolutely horrible please go see for your self

Property was convenient, quiet and comfortable Aged but other than that I didn’t have any problems

Bad

This stay was notably unsatisfactory, marked by water damage in the room and disruptive guests whose late-night activities were not addressed until multiple requests were made to the front desk. I cannot recommend this particular La Quinta location. Furthermore, the hotel's surroundings appear to be in a somewhat questionable area, necessitating vigilance regarding vehicle security.

Very good

Disappointing

Loved the patio area & garden to the nice pool. Great place to stay for under $100 & about 10 minutes to the airport. Wish breakfast went til 9:30 on weekdays - loved that it went til 10am on weekends!

The room smelled like sewage, believe it was a nearby bathroom. It remained the few days we stayed. Water in shower was good and hot. The vanity had chunks of wood broken out of it. Disappointed that room did not have a frig. Staff pleasant.

Spiders in bedroom. Awful smell, especially the elevators.. outside trash everywhere. Even in parking lots. I won't stay again. Sorry. Was quite embarrassing

Great

Exceptional

i liked the location and the bed was comfortable. none of the outlets in the room worked. there was no fridge or microwave.

Thank you!

Staff, clean room

Location The hotel went down hill since the last time I stayed in it. Checked in and the room they gave me smelled like mold it was dirty. Then changed rooms and that room didn’t have a tub in it to give my baby a proper bath. Not a lot of options for breakfast because I don’t eat pork.

Not real breakfast They don't clean your room everyday as any where else. Must request for room service even though they don't clean it (I requested) anyway I won't stay here is this hotel again.

Exceptional

Exceptional

Love everything Had no issues

Exceptional

Pleasant

Disgustingly dirty, moldy, rusty, holes in walls

Clean. Lack of morning check out staff

Pleasant

Clean. Lack of morning check out staff

The hotel has all the charm and potential you could want. Unfortunately the owners have let the hotel fall into disrepair and very unkempt. The cleaning staff should be ashamed because of the dirty hallways. The exterior of the hotel has not been cleaned in years. The rooms all look like they haven't been touched since the 70's. The furnishings are all old and need replaced. I can go on, but I need some time to address the staff. Not friendly and not customer oriented at all. We were there for a multi night stay. When checking in we were informed daily housekeeping was not provided, so if we wanted housekeeping we needed to request it in the morning for the next day. We did that but returned to our room about 10PM of the night of the day the housekeeping was suppose to happen and we walked into a room with stripped beds which we had done trying to help the staff, towels thrown on the floor where we had left them and some minor repairs and cleaning (the wood floors were dirty and sticky to bare feet) but none of it was done. We went to the front office to see what could be done and we were told no one-was there to help out and the best they could do was give us clean bedding and towels and we would need to make the bed ourselves. Needless to say, we checked out the next day. We left behind a bathtub that was very slow draining, sticky wood floors and wifi that did not work. Reserve at your own risk.

Our room was quiet & bathroom was clean. Where do I start?!? The location did not appear safe, with homeless & their trash around the perimeter of the property. Guest vehicles must be visibly permitted in order to stay in their lot (or maybe be identified if a crime occurs?) Outside appearance of the building is shabby & moldy. Lobby had a line of people waiting to check in. There were 2 staff members present, but then only one doing the check in-- who did not seem to know the process well & took a long time. Paperwork seemed excessive. Lobby smelled of sewage & dampness. Very dated & worn decor. Evident water damage which had not been repaired. Room design is odd. There is a width-long desk/work surface & desk chairs, but no other furniture. Worn chairs, etc. The bathroom was at least clean & acceptable, although not very current. Staff were not particularly friendly or accommodating. We did not feel welcome, only to spend our money. I observed several just standing & looking at their phones, rather than working or cleaning. Since we were not pleased with our stay, we didn't necessarily think we would have their complimentary breakfast, but thought we'd check it out anyway & maybe take something to go. It was a poor selection. Juice machine not working, no fresh fruit -- very poor selection. We left without having anything.

This was a quiet, clean place to stay for a few nights. The breakfast was appetizing and offered varied options. The staff was helpful, and parking was quite adequate. We would recommend this motel.

Easy access to take the dog out for a walk. Everything was outdated. The room had a bad odor. The area was surrounded by unhoused people and there was trash everywhere.

Easy access to take the dog out for a walk. Everything was outdated. The room had a bad odor. The area was surrounded by unhoused people and there was trash everywhere.

We enjoyed our stay. Employees were very nice and pleasant.

I didn’t enjoy my stay I drove there for my son birthday party and got lock out my room and miss the party because my door didn’t open for me until 10 pm and they explained there wasn’t any thing they could do even the master key didn’t work didn’t enjoy my stay I drove there for my son birthday party and got lock out my room and miss the party because my door didn’t open for me until 10 pm

Exceptional

Our room was quiet & bathroom was clean. Where do I start?!? The location did not appear safe, with homeless & their trash around the perimeter of the property. Guest vehicles must be visibly permitted in order to stay in their lot (or maybe be identified if a crime occurs?) Outside appearance of the building is shabby & moldy. Lobby had a line of people waiting to check in. There were 2 staff members present, but then only one doing the check in-- who did not seem to know the process well & took a long time. Paperwork seemed excessive. Lobby smelled of sewage & dampness. Very dated & worn decor. Evident water damage which had not been repaired. Room design is odd. There is a width-long desk/work surface & desk chairs, but no other furniture. Worn chairs, etc. The bathroom was at least clean & acceptable, although not very current. Staff were not particularly friendly or accommodating. We did not feel welcome, only to spend our money. I observed several just standing & looking at their phones, rather than working or cleaning. Since we were not pleased with our stay, we didn't necessarily think we would have their complimentary breakfast, but thought we'd check it out anyway & maybe take something to go. It was a poor selection. Juice machine not working, no fresh fruit -- very poor selection. We left without having anything.

I didn’t enjoy my stay I drove there for my son birthday party and got lock out my room and miss the party because my door didn’t open for me until 10 pm and they explained there wasn’t any thing they could do even the master key didn’t work didn’t enjoy my stay I drove there for my son birthday party and got lock out my room and miss the party because my door didn’t open for me until 10 pm

Decor needs to be updated. Nightstands and lamps looked liked the 1970s. Ceiling repair noticeable.Doors didn’t completely close to bathroom.

Decor needs to be updated. Nightstands and lamps looked liked the 1970s. Ceiling repair noticeable.Doors didn’t completely close to bathroom.

Passable

Very clean and it also smells good

For a one-night stay and the price it was fine. But the outside of the hotel was run down, rooms need updating and some (not all) of the front desk staff could use some customer service training.

Not clean at all. Stain in bed, broken lamps etc. just what u would u expect for maybe 60 a night or something..idk I’ll let the pictures speak for itself. I have never left a review before but the world is so twisted that we need to really look out for one another. Just know what ur paying for that’s all.

Economical, close to project I had a generator, drill, ladder stolen from our truck

The staff The hotel it was nasty

I saw a roach in the bathroom. The place needs a remodel. Windows filthy. Unknown smell of uncleanness. Staff was ok . By the time you get there you pay an additional 75 refundable fee. Then is you extend they charge you that fee twice. So it's a 80 fee I spent 155. For the quality total rip off. I rather know it's 155 a night . Which is the going rate at a cleaner hotel.

The staff was nice The carpet in the room was threadbare and very worn, and the mattress was also worn

Clean room

My only dislike was that I couldn't stay longer.

My only dislike was that I couldn't stay longer.

Property was pet friendly and free breakfast was good, microwave and fridge in room were great accommodations. Staff were friendly. Overall hotel was good. The only thing I suggest is that there should be an ice machine on each floor of the hotel.

The front doors automatically opened for me as I entered made me feel invited and it really helped when bringing in baggage. I experienced excellent customer service from the front desk. The appearance of the property looked good, however my personal opinion of this property overall is that thay should improve on the smell of the interior. They have excellent choices on the looks i.e. carpet, furnture, bedding, drapes, TV,. Also, they might improve on attention to detail with some needed repairs. Overall, I would definitely chose to stay at this LaQuinta location again!

N N

Location For the price, I would think the breakfast would’ve been a lot better

Location For the price, I would think the breakfast would’ve been a lot better

Very good

I am still waiting for the reimbursement of the $75.00 deposit .

I had reserved the room well in advance. I even requested an early check-in at 1 PM and agreed to pay the $30 additional fee. When I arrived at the hotel around 2 PM, I was told by an extremely rude front desk staff that the room is not ready. The parking lot had a lot of potholes. The room I got was not good. The shower was very hard to open and leaking when opened. There was no shower gel, body wash, face wash, soap etc. Bath towels were not provided. Some of the lamps in the room didn't have shade and the bulbs were open. The A/C unit in the living room was not connected, and I didn't realize I had to connect the unit to the power. One saving grace was the breakfast. Even though it was not the best, it was pretty decent. Overall, I felt like the property was falling apart and needed a lot of maintenance.

No room to sit at breakfast. Property is very worn. Room was spacious, and the pricing is very good.

The breakfast was always hot and fresh and there were options for different bread, cereal, and fruit as well. The waffle station was always clean and functional. The times for breakfast were appropriate. The room was super clean and very spacious, great for school or traveling for work. The staff was also very friendly and attentive.

Definitely could see it was older and in need of renovations

Free breakfast. Decent staff. Comfortable bed.

Overall stay was great

Bueno tofo cuartos amplio desayuno exelente para mi

I was not happy about the smell of the lobby..it smelled like a sewage problem ..it was leaks by the elevator.But the room was clean and staff were very very nice and helpful ,,hotel needs renovated

Property is run down. Run down.

Easy access to interstate Very old and dirty. Staff is not pleasant, act like they don’t want to be there.

Very old and dirty. Staff is not pleasant, act like they don’t want to be there.

Run down.

Bathroom had a strange double door and no lock-nothing made me want to shower there overpriced!

The room was clean as far as we could see but, we discovered in the closet dirty underwear from the previous guests. Ick.

Yes

Staff was friendly, rooms were clean. Everything was good

Carpet in the lobby was loose and a tripping hazard. Carpet in room was not in good condition. There were stains on the blinds in thevroom. Elevator was slow to arrive since there was only one.

Very good

Good

Very good

Bathtub had severe rust stains. In line for 30+ minutes to check in and front desk seemed understaffed. Shaky elevator.

Only a couple electrical outlets worked. I never could find the remote for.the tv For a weekend of scheduled graduations, the hotel was very full, with a very small working staff. Employees seemed grumpy and frustrated. However there was enough thought to.raise the rates for.the night because of limited accomodations elsewhere. The parking lot has a pond in it, from rain, reducing the amount of parking spaces. I had to stand at the counter for 15 minutes before a clerk became available to check me in This isnt a clerks fault. This is purely poor management of a run down hotel. Ill never stay here again, and will probably rethink staying at another laquinta ever.

Didn't like the attitude of the staff, breakfast was very basic and monotonous. Room cleaning was available only once In 4 days. No restaurant in the property.

Run-down property. Internet did not work. Breakfast items were poor quality. Too many forms to fill out at check in

Room was big and clean. Staff was nice. “Gym” has 2 pieces of equipment and 2 10 lb weights. Breakfast was okay. Homeless people near parking lot but they didn’t bother me. Overall a comfortable stay.

Demecia and Juliet were very helpful and pleasant!

Nice, quiet hotel. Convenient location. Decent breakfast. Great for a night halt.

This hotel is pure scam they charged extra $75 for incidentals when checking in but its a hustle to get it back no customer service whatsoever

Poor

Parking was good. Breakfast a bit scant on selection

Good for a quick stay while traveling. Lots of 'buts'.

The hotel is in desperate need of updating. There were ceiling tiles missing, water damage in most of the rooms, paint splatters on the ceilings where the paint rollers touched. And the was some kind of damage to the bathtub that caused a hump in the tub.

Exceptional

Old furnitures and no update

Great price!!! Breakfast was ok

Disappointing

Very good

We boked for two nights and ended up leaving early because our one night stay was horrible. When we pulled into the parking lot there was three large beer boxes full of empty beer bottles which should have been our first sign. The smell of the hotel when you walked in was awful. We did not have a remote with batteries, no phone, the windows were absolutely nasty, the alarm clock had nasty build up on it that was gross, and we felt like things were crawling on us all night.

Very good

Nothing It’s old, ceiling are broke and leaking, mattress is stained and it doesn’t smell great. Everything is outdated!

Nothing It’s old, ceiling are broke and leaking, mattress is stained and it doesn’t smell great. Everything is outdated!

Exceptional

Breakfast was ok

We boked for two nights and ended up leaving early because our one night stay was horrible. When we pulled into the parking lot there was three large beer boxes full of empty beer bottles which should have been our first sign. The smell of the hotel when you walked in was awful. We did not have a remote with batteries, no phone, the windows were absolutely nasty, the alarm clock had nasty build up on it that was gross, and we felt like things were crawling on us all night.

The room door wouldn’t lock and after speaking with hotel staff they did not try to fix the problem.

I enjoyed the clean and quiet atmosphere, the service from Ms. Juliet was top tier, and I loved the level of security that was there. Only thing I did not like about the property was the potholes that surrounded the property.

Cleanliness,comfort, and price. Also customer service.

I guess you get what you pay for... SO SAD!

No real complaints to be honest. The breakfast was simple, but good and filling. Clean room, decent staff, working elevator. I will definitely stay here again.

This was my second time staying there. The place is very comfortable and clean. The breakfast was good (need some potatoes though lol), and the staff was great. That's why I came back.

Overall pretty good. Breakfast not so much

Lee the night shift guy was great. A dog was barking occasionally, didn’t hear him slot but was nervous for sleep

Nice and comfortable place to stay 😌

The property looks beautiful in the online pictures but not so much in person. In our room handicapped accessible, the shower was not usable for us because we would have had to try to step over and into a tub that had handicapped railings and that is just not possible with a person in a wheelchair who.can not walk. There is no handicapped parking in the front on the building and several large pot holes in the lot. The room was clean however the carpet could use a good cleaning. I received a text upon checking in and I responded to it however I never received a response back. The breakfast was as good as a continental breakfast can be expected to be.

Overall a good experience. Nothing in particular.

This hotel is bait and switch. They tell you through Expedia that they will reimburse you up to 24 hours of your stay and when you walk in, they have a sign on the counter saying they do not reimburse for third-party reservations and that means Expedia. The reason why they have this signage is because they know that when people check in, they will want to check out immediately. This is not a good hotel. The room smelled like smoke and everything seemed to be falling apart.

Roaches in the room, horrible sleep, constantly paranoid checking to make sure nothing was crawling on me or in or my things. Bright parking light shining through the window. Trash outside the property, second entry door does not work automatically. Front desk was not accommodating when I addressed my concerns the night prior, I was told I could pay extra. Outdated furniture and decor compared to other locations. Very noisy, you can hear everything from rooms next to your room, entire conversations, constant flushing of toilet, and a weird swooshing noise in the evening along with constant door entry from other guests in and out. Kept me up all night. Room did not come with a fridge or microwave or no soap in bathroom to wash hands or body wash. It's 2026 and basic amenities are not included. I called and inquired and was told I could pay additional money if I needed a fridge/microwave/ in the room i declined because I've never experienced this before at any hotel except this one during my stay. Had to trash all my food because no where to store it. I will never stay at a La Quinta again.

Yes

The price reflects the kind of stay you will receive, the hallways had an unpleasant odor the room smelled good but was very dim/ poor lighting.

The first room’s door did not latch so it wouldn’t lock 5th floor. The second room given to us on the 6th floor was dirty we found a finger nail and feathers on the side of the bed. We were pretty grossed out.

Rude staff, the front desk lady didn’t even bother to stand up out of her cubby to talk to people. Not wheelchair friendly, the “automatic doors didn’t actually work”, the elevator was an inch lower than the floor, so rolling from the elevator to the floor was impossible. It was dirty and the ceiling of the room was leaking.

YES

Different breakfast options each day.

? ?broken

This hotel did not feel safe to me. The lobby is poorly maintained and dirty. While the room was clean, the area was not safe. I was worried my car would be broken into. I ended up only staying one night and checking out early because I did not feel safe as a woman with a child.

It is beyond the railroad tracks and not in a safe area It felt like a abandoned hotel Very dirty Room smells like chemicals Bathroom was recently redone, and you could still smell the chemicals through the black mold that they painted over The pool was drained and empty The carpet stunk and was very dirty Not a good place to see Avoid this hotel It’s not worth the price at all I actually felt very afraid of staying here Tried to leave to go somewhere else, but they told me I would not get my money back

Ok

Needed to be updated

Breakfast options could be better

A car was broken into during our stay.

Everything

Yes

Nice staff Says online they have a hot sub and they don’t

In short, I would never stay there again! I checked in and was greeted by an apathetic and uncaring staff. One of the elevators wasn’t working, and I had to walk significantly farther to the next elevator. I walked into a room that was completely undone and a little shocking. The bed was stripped with sheets in the floor, the TV was blaring and there was a huge bag of trash right at the door. But wait, it gets better. I got a baseline apology at the front desk and was given another room. I was awakened early morning to two dogs barking, women cursing at each other and eventually 2 whole families fighting with the police ultimately arriving to resolve the dust up. It seems as if this location is an extended stay for displaced families. And while families in transition absolutely deserve a safe place to stay, I should not have to pay for a nightmarish experience.

Other than my neighbors being extremely loud, my stay was fine. Room was clean. Elevator by lobby back working.

Breakfast was expired oranges and ok waffles Doors did look like they’d been kicked before. Elevator slower than Christmas. Leaky moldy air duct right by the elevator.

.

Parking was fine.

Clean rooms, good beds, okay breakfast, good parking

Our stay was fine. Building is old and needs renovation. But small staff did a good job. Room, halls, and lobby was clean. All in all, a good deal for the price.

Unfortunately, the condition of the property did not meet expectations. The hotel had more of a motel feel than a hotel feel. Hallway carpets looked worn, the gym had a single, outdated treadmill, and breakfast was average (about 3/5). There were cleanliness and maintenance concerns. One of the two elevators was broken, and the working elevator smelled like smoke. We also noticed people cooking in their rooms, smoke smells in the building, pets throughout the property, and children running loudly in the hallways. The noise became disruptive enough that we had to request a move to a different floor. Our room also felt outdated, and the bathroom was not cleaned to the standard we expected. My comments are directed more toward Wyndham and property management than the staff. The employees were professional and helpful, but this location clearly needs investment and updates. I appreciate the staff, but due to the overall condition, I would likely choose a different place next time.

GOOD

Wont be going back

The room was comfortable, however, there was the presence of non-travelers on the property/woods, which did not make us feel too comfortable in the location of the hotel

Super dirty, bathtub was clogged, light fixtures broken(like glass actual broken), gum on carpet in room, beetle on ceiling, everything smelled like cigarettes and cigarette butts in the elevator. Staff was not helpful arrived late with kids and when I asked where near parking to my room was the guy at the front told me a located where the door was locked and no entry so has to walk around the building at 1am to come to another door and elevator that was broken to had to walk to other side of building to find another elevator that worked. Traveling alone with my kids this was not fun. In the morning I went to get coffee in the lobby at 9am, was ignored by the front desk(on reels in their phone) when I asked if they had coffee out she said in your room. I went back to the room to find the coffeemaker broken and the coffee opened and partially used. We were only there a few hours and were so excited to leave. We are not too picky when it comes to hotels but this place was crazy scary and dirty. Makes a good story…but I would not stay again.

This hotel is really run down. The pool was filled half way with green slimy water. The workout room had a treadmill, eliptical, and one weight. The carpet was in terrible shape and it smelled like smoke.

They know put the cereal outside. Do you know put milk? They have everything inside to the room. The coffee is cool. The park is really good. Their room is clean.

Bathroom needs updating and needs an outlet convenient to night stand.

Need an update soon

No the breakfast was not fresh, eggs needed a lot to be desired, and we had somebody stalking or looking in our car in the parking lot..

Great stay.

I can say that no one bothered me, whether that was neighbors or staff, so I was able to rest appropriately for my trip. I would recommend getting that elevator and door fixed, because it is such an inconvenience to people who are traveling from hours away.

2 pieces of equipment

There was blood, and black stuff all over the towels, room smelled strongly of marijuana.

The staff were nice. Room was clean. The Continental breakfast was ok.

I stay at quite a few La Quinta hotels but this one was run down in need of updating. I actually triped and almost fell in the hall way where the carpet was loose. There was also the smell of Marijuana all night it was truly terrible. My experience was not great. I stay in Raleigh quite a bit and this was a bad experience.

No shower curtain One entrance door not working Good price and bed.

Elevator broken

We had two rooms for six nights each. We stayed one night before finidng out we would have to call this business trip short. We checked out the next day and the manager was unwilling to refund the remaining ten nights we had booked. Mamager claimed it was because it was booked through Expedia, but I had Expedia on the phone and Expedia was willing to refund the remaining nights as long as the hotel manager was willing. The hotel manager was NOT willing and blamed it on Expedia. We lost a refund for ten nights. I'm even a Wyndham Rewards member. Unbelievable!

The staff were helpful, the room was large, the courtyard was nice for dogs, The outside perimiter had litter scattered around. All in all not a bad location.

There was a flight that booked their passengers here and it caused for a 2 hour wait time to check in. There was no other form of check-in and only one staffer. Clearly the staffer was frustrated and took it out accordingly. My room TV wasn't working had no soap and the AC rattled all night. I asked for an extedned check out and was rewarded 1 hour for 12 p m. Could not get my room turned down because i asked after 9 a.m. but was never instructed to do so, i asked at 10. Overall the elevator was broken and the roof had plenty unsightly roof leak stains and the rugs looked and amelled old.

Didn’t work. We had to leave and found another place to stay

The facilities were excellent. Staff were very friendly. Some of the vending machines did not work right, there is green mold on the second floor stairway, people were smoking in the building and the ice machine on third floor did not work. But overall, I enjoyed my stay and would like to stau again soon.

It’s good

Unfortunately, there was a mistake made when booking the reservation as this property is similarly named as the Raleigh Durham Airport location. Despite attempts made by me and Hotels.com the property refused to make any attempt to help with the mistake. The front desk staff was unhelpful and the manager that can make the decision was unavailable on Saturday night when I was at the wrong hotel with no reservation. They need to better advertise their location in their name to make it less confusing for a weary traveler making a last minute reservation for a stay. It will be the last time that I use the La Quinta brand over their lack of care in resolving the mistake. I asked for any kind of help or refund and never insisted on a full refund as I do understand that I was also part of the mistake. Customer service is lacking and hotels need to do more to ensure guest satisfaction.

The breakfast was not so good. The condition of the interior was also a bit depressing; it needs refreshing.

Hotel needs some serious updating. The outside needs a good pressure washing and the inside needs some touch-up as well. Mattresses were stained.

The elevator closest to the front desk was out of repair, but those things happen. The elevator at the other end of the hall did work. And it’s always good to get in a few more steps!

The elevator was broken. The pool was dark green to brown (water color), the ceiling and bathroom wall were stained. The AC was impossible to adjust without climbing under a table. The hallways reeked of marijuana. We will not be back. I stayed at this hotel a few years ago, and it was not nearly this bad.

The reason for the poor review is for several reasons. To begin with, I booked an accessible room requesting 2 beds. What I received in the ad was 2 beds with a pullout bed which I was excited about because I had my 6 year old granddaughter. Although I checked in late, the room that thought I'd booked was far from that. Not only was the room NOT ACCESSIBLE, it had an old stuffy smell to it, there was only one bed so me, my sister & my granddaughter all had to sleep in the same bed which was very hard to do. I was unable to take a shower and using the toilet required assistance from my sister. When I went to have some "breakfast" around 10:30am, the food had been put away which was quite disappointing considering the night that I'd had. And to top it all off, La Quinta required a $75 hold (why?) which was taken out of my account immediately yet when I called to find out when I would receive my money back I was told 7 to 10 days!!! The audacity of it all!! I was and am over it and will not use this hotel again in the future.

The reason for the poor review is for several reasons. To begin with, I booked an accessible room requesting 2 beds. What I received in the ad was 2 beds with a pullout bed which I was excited about because I had my 6 year old granddaughter. Although I checked in late, the room that thought I'd booked was far from that. Not only was the room NOT ACCESSIBLE, it had an old stuffy smell to it, there was only one bed so me, my sister & my granddaughter all had to sleep in the same bed which was very hard to do. I was unable to take a shower and using the toilet required assistance from my sister. When I went to have some "breakfast" around 10:30am, the food had been put away which was quite disappointing considering the night that I'd had. And to top it all off, La Quinta required a $75 hold (why?) which was taken out of my account immediately yet when I called to find out when I would receive my money back I was told 7 to 10 days!!! The audacity of it all!! I was and am over it and will not use this hotel again in the future.

A little worn but more than adequate. Easy to get to location. Dining, shopping, and RDU a short drive away. Front elevator was out, requiring short walk to end of hall to working elevator. Room was decent size, not cramped, and spotlessly clean. Bright white new towels, soap, shampoo & conditioner in the bath. Shower and drain worked fine but beware the unusually LOW toilet. Should've been call button for assistance getting up from that thing! Room AC/Heater was blowing COLD on entry. Controls on unit inoperable as it's conrolled by thermostat on the wall (and worked fine after that was pointed out to us). TV was inoperable but staff came up quickly when called and changed the plug arrangement and worked fine. There was a working mini fridge & microwave, but the latter controlled by a switch shared with interior lights, and the switch and lights have to be on to use the microwave. Free continental breakfast included coffee, OJ, AJ, bread, bagels, milk, cereal, scrambled eggs, sausage patties, yogurt, and a self-service waffle iron. No syrup, but can't beat the price. Staff was friendly and helpful when they had time to breath. No major complaints, but if you're coming to stay, please come to #625 and help me up from that LOW toilet.

A little worn but more than adequate. Easy to get to location. Dining, shopping, and RDU a short drive away. Front elevator was out, requiring short walk to end of hall to working elevator. Room was decent size, not cramped, and spotlessly clean. Bright white new towels, soap, shampoo & conditioner in the bath. Shower and drain worked fine but beware the unusually LOW toilet. Should've been call button for assistance getting up from that thing! Room AC/Heater was blowing COLD on entry. Controls on unit inoperable as it's conrolled by thermostat on the wall (and worked fine after that was pointed out to us). TV was inoperable but staff came up quickly when called and changed the plug arrangement and worked fine. There was a working mini fridge & microwave, but the latter controlled by a switch shared with interior lights, and the switch and lights have to be on to use the microwave. Free continental breakfast included coffee, OJ, AJ, bread, bagels, milk, cereal, scrambled eggs, sausage patties, yogurt, and a self-service waffle iron. No syrup, but can't beat the price. Staff was friendly and helpful when they had time to breath. No major complaints, but if you're coming to stay, please come to #625 and help me up from that LOW toilet.

The room was very clean & the staff could not have been any better.

The room was very clean & the staff could not have been any better.

My issue was the access to my room was extremely difficult Then checkout was difficult for the same reasons Only one elevator was working which caused me more pain due to my multiple DISABILITIES Was disappointed to then without being told was forced to go to my Car to return a parking ticket that I didn't know was so vital that your Company charges $10 for a paper decoration worth less than .05cents THIS FACILITY doesn't cater to Disabled people nor The Elderly

My issue was the access to my room was extremely difficult Then checkout was difficult for the same reasons Only one elevator was working which caused me more pain due to my multiple DISABILITIES Was disappointed to then without being told was forced to go to my Car to return a parking ticket that I didn't know was so vital that your Company charges $10 for a paper decoration worth less than .05cents THIS FACILITY doesn't cater to Disabled people nor The Elderly

Hotel is run down and needs a refresh.One of the elevators was out of service.I had to walk to the other side of the building just to take the elevator to the 3rd floor. Staff was nice.Price was good..But I guess the old saying “You get what you pay for” applies here.I would not recommend this hotel.

Hotel is run down and needs a refresh.One of the elevators was out of service.I had to walk to the other side of the building just to take the elevator to the 3rd floor. Staff was nice.Price was good..But I guess the old saying “You get what you pay for” applies here.I would not recommend this hotel.

Electrics were down one whole afternoon/night and on Sunday morning false fire alarm on early morning. At breakfast, coffee and milk were out on several mornings, seemingly waiting for guests to inform the staff rather than proactively monitoring and replenishing them. Overall, this was a negative hotel experience compared to other hotels within the same chain.

Electrics were down one whole afternoon/night and on Sunday morning false fire alarm on early morning. At breakfast, coffee and milk were out on several mornings, seemingly waiting for guests to inform the staff rather than proactively monitoring and replenishing them. Overall, this was a negative hotel experience compared to other hotels within the same chain.

The power when out at the hotel and the front desk did not refund my payment when i communicated that i will need to leave the property due to the outage.

The power when out at the hotel and the front desk did not refund my payment when i communicated that i will need to leave the property due to the outage.

Staff friendly was okay facility

Staff friendly was okay facility

Never got a room. Power was out

Never got a room. Power was out

Do Not Stay Here! There are no refrigerators, and no microwaves in the rooms. The room I stayed in had no working AC or heat. Our door knob was broken, which looked like someone had kicked the door in at one point. The door was also installed improperly, which left a large crack between the door and frame that allowed any passing stranger to see into our room. The room was not very clean, and the front desk lady was extremely rude and borderline condescending. I tried to be optimistic, but everything that could go wrong, went wrong. It was one of the worst hotel experiences I’ve ever had.

Do Not Stay Here! There are no refrigerators, and no microwaves in the rooms. The room I stayed in had no working AC or heat. Our door knob was broken, which looked like someone had kicked the door in at one point. The door was also installed improperly, which left a large crack between the door and frame that allowed any passing stranger to see into our room. The room was not very clean, and the front desk lady was extremely rude and borderline condescending. I tried to be optimistic, but everything that could go wrong, went wrong. It was one of the worst hotel experiences I’ve ever had.

I was unaware until I checked in that I would be charged a $75 security fee. It was supposed to be just a hold, but they withdrew the money from my bank account.

I was unaware until I checked in that I would be charged a $75 security fee. It was supposed to be just a hold, but they withdrew the money from my bank account.

The 1st room heat didn’t work and nobody informed the front desk so we was cold the first night the next room tv didn’t work properly couldn’t watch my fire stick and told the front desk but no help

The 1st room heat didn’t work and nobody informed the front desk so we was cold the first night the next room tv didn’t work properly couldn’t watch my fire stick and told the front desk but no help

Staff support

Staff support

Clean room

Clean room

Staff rude

Staff rude

clean room, nice layout with plenty of space. Decent breakfast, friendly desk staff.

clean room, nice layout with plenty of space. Decent breakfast, friendly desk staff.

Door was so hard to open. Per the receptionist, it’s hard opening their doors. And sometimes it get stuck.

Door was so hard to open. Per the receptionist, it’s hard opening their doors. And sometimes it get stuck.

Great Price For A Comfortable Stay.

Great Price For A Comfortable Stay.

Was overall not good

Staff support lacking like hell, nobody was ever at the front desk. There were no trolleys. Had to bring my infant son downstairs to get one but there was none! Was told to be out at 12 at the latest but coming back from looking for a trolley the rom card stopped working at 11:30am…cleaning lady opened it for me. Not accommodating or helpful at all

They charged me 75.00 holding fee and have yet to return it. With rooms this are already not well maintained. Best recommendation is find another hotel or be sure to place hold on credit card so you can get your money back easier. Report as fraudulent charge and it will be returned.

Staff was corteous, room was ok clean there were some areas with dust but overall the bathroom and room was clean

Great stay

The room and the staff, the staff was rude they were harassing me my whole stay and there was also a camera in my hotel room!

Rooms are always clean and staff super helpful.

Mini fridge in room not working. Water dripping from ceiling into garbage can by elevator. Malfunctioning lights in parking lot. Overall seems to be struggling.

Clean, Staff respectful, plenty of rooms,

Everything needed for a good overnight stay for business.

Clean, large room. Tastefully decorated. Economy.

Parking was easy and secure

The front desk clerks were very nice and the room was clean

Everything was fine

Room was very clean. The staff was good I had a little problem when I was checking in but the staff member help me out and help me with my problem

Property was clean

My first night I found a cockroach in the bathroom kids was running up and down the hallway the entire weekend i smelt weed smoke in the bathroom and a dog was barking early in the morning

Room was spacious and clean. Front desk staff member Deneia was very professional and polite

Place is a joke

It's a nice basic hotel for a few night stay. Breakfast isn't good. Watery powdered eggs and sad looking sausage. But if you're looking for somewhere clean and safe to stay, this place is pretty good

Yes. Yes. Housekeeping sucked

Yes room was clean and staff were friendly. Heater in the room did not work very good.

Staff was amazing and very friendly. Room was clean and nice to be an older hotel. I will def stay again if I am ever back in town.

No room cleaning, no fresh towels, one small shampoo/conditioner bottle - over 3 days ( 2 people) , Sour milk on the breakfast buffet, coffee was out by 8:00 am … the side door was broken

I was disappointed that there was no printed TV channel list, The on screen list was cumbersome and scrolled much too quickly

A good stay

Could have been more pleasant. Workers were there just for the paycheck no good customer service

Thank u

Hotel is outdated; the facilities are old, crusty feeling. Not what we expected, unfortunately. Customer service just average.

Clean and quiet

friendly staff. easy check in and easy check outp

Front desk staff are all friendly, polite, helpful and efficient. My room is spotless. Room has microwave, refrigerator, ironing board, iron, hair dryer and toiletries.

Yes I'd say again

The mirror frame in the bathroom hasn’t been cleaned but everything else seemed impeccable. The staff was friendly, professional and kind!!

Mildew odor - couldn’t get a refund on 2nd day. Ended up not staying at all. Entire property needs to be renovated from top to bottom, inside and outside.

Friday night their were guests from the hotel in the parking lot with loud music. Then the singing started.

na

There were fees for multiple items. The room was in ill repair. Broken light. Holes in the walls. Dirty windows. It was not worth the cost. The fees were upsetting and confusing given other commiserate hotels. A very disappointing experience.

It was relatively safe

Very convenient and easy access

The staff is very friendly. Very nice room.

Nice stay.

Checkin Personnel are very Personable

Showed up lobby was pitch black the room was unclean bugs in the room very unhappy

Hotel is a bit dated. Carpet on first floor is worn and need repair as has bumpy areas that are trip hazard. Pool has ants. Front desk staff was pleasant and helpful. Will stay at other laQuinta nearby from this point forward. Booked this one by mistake.

customer service was excellent check in was easy i enjoyed my stay here

The facility just in all needs remodeling also room feels moist the water comes out brown when you go to complain it was a lady that kept smirking that worked for company saying water was off it’s on I said but it’s brown she kept saying it’s nothing she can do just nasty

I have never been to this La Quinta location and I absolutely love it. It sits off the road get still close to everything as well as it’s by the railroad tracks which I thought was beautiful. The pool was nice and clean towels were offered, and there were parking stickers all of which I truly appreciated. We didn’t stay long, but I’ll stay was perfect. The beds were great. The room was very nice and I love looking out of the window to the courtyard. My cousin and I will remember this location the next time we visit relatives in Durham.

I liked the price of the hotel compared to some others in the area. It was noticeable that there was an odor in the front lobby when my daughter and I walked in. The stairway had another different smell in it and the carpeting appeared old and dirty. Possibly where the smell was coming from. The carpet throughout appeared to be old and in need of either cleaning ore replacement. Bathroom doors in the room were more like cabinet doors that didn't close well. Really strange, as I've never seen that before. Room had an odd scent, but not nearly like the poop smell in the front lobby. When I went to my vehicle at night, there was a fairly large group of teenagers loitering outside the side exit door, which made things a bit uncomfortable. Then my card key would not reopen the door and had to walk around to the front to reenter. It was not a "bad" stay, but definitely could use some improvement. Breakfast was pretty good.

Not great but good for the price

Didn't like that front doors never seemed to be locked. Room was very clean except for rust stains in bath tub. Front desk personnel were very nice and helpful. Common areas could use a refresh.

The staff were awesome, our room was super clean, breakfast was decent. Water pressure was terrible, first floor ice maker didn't work, elevator is super slow, carpet in hallways was lumpy, lots of sketchy people around.

The receptionist parked beside me in another disable veteran spot so near to my car that when I tried to get back to my car, I was unable to do it. I went and told her if sh could please moved her car and her got an attitude with me and refused to move her car. The bathroom was dirty specially the bath tub. The elevator smelled like marijuana all the time. They had a bag full of used bathroom paper in the elevator. The walls were moldy.

Overall an ok experience

The staff is very friendly and nice. The hotel looks old and dirty inside. No lifetime movie or hallmark channels. Tv channels are limited. Not sure about food as of yet. We are just here for one night for work. For the price, I suppose it is ok.

Customer service was okay, assigned first room and it smelled like a wet damp room, come to my research-the AC in the room growing mold/mildew, immediately went downstairs to get another room. Assigned my next room and paint stains on the ceiling, went to the bathroom to put toiletries away, there were cockroaches on the wall and crawling around. Immediately checked out of the hotel in disappointment to go find another hotel, expensive due to it being the last minute. Front desk told me, ONLY if the exterminator finds something, a manager would call-no refund or anything, disappointing experience.

It was really good bed just need to be more firmer overall it was good 8out of 10

Thank you to the day shift staff, for being so curteous and accomodating.

Quick check in

Place was clean

Breakfast was available

Pool was great room was nice.. but the service at ck in was really slow.. . Plus there deposit requirements were very inconvenient.

Love the quiet area

El hotel está ubicado a un lado de la carretera y la zona es un poco sola

The hotel smelled like dirty dog, the mattresses were dirty, elevator seems very out of date. Carpets were stained.

I loke how they

Comfortable renovated room with a window that cracks open for ventilation. Great shower. But bring your own snacks and maybe a small ice-chest. NO vending machines at this hotel and no fridge in the room. Quiet location near interstate. Tacky-looking corridors and meager breakfast.

It was clean. Room spacious. Great bed.

this property is average and need work. The curtains had spots, the tub was not clean, the coffee maker spilled the hot water. The front desk personnel were not friendly.

Always a pleasure staying at La Quinta's.

No one knew the channels on the TV. No one knew how much laundry was on 3rd floor or payment or quarter availability. I requested a wake up call so not to miss my flight~ no phone call. I left something in the room was told someone would call me no one did and when I called again to check I asked was it found~ uhhh I said yes or yes despondently. 100% sure no one wanted to be there and could give a crap about the reason they were being paid to do their job~ other than the utter do not care from staff all else I would give a high rating customer service ruined it.

This hotel seemed to be a place that was catering to long-time workers or people who were living at the hotel. We were not the only travellers there however. The hotel needs updating and renovation.

Disgusting property. Rundown pool was a swamp. The entire facility was gross broken elevator whole place smelled like weed loud food in the bed stains on the mattresses. Do yourself a favor and do not stay in the hotel.

Liked the room and breakfast.

Room/hotel wreaked of musty mildew.

BUT for an extended stay, a real fridge would have been nice. There is an in-room small fridge, but no freezer in it. Staff very polite, breakfast was very nice! Garden beautiful.

Room was damp and smelly. Mold on windows

However...there was a dog in the next room that barked on and off both nights!! I placed TWO complaints with the front desk. They did NOTHING about it! Also, they tried to double charge me. I had to drive back to the motel after leaving because they did not return my call to fix it. HORRIBLE

What was missing was a comfortable chair. The tv is too small for this room. It’s not ergonomic when on the bed, worst seating on that chair. A better and bigger screen would make a better experience. Toilets have a perfect A+. The only thing in the comfort of the room is the chair, a softer would have made it much more comfortable.

It was horrible, unfriendly, unexpected expenses and no advertised amenities, rude un helpful staff. And we were on a medical family trip

Clean

Tuvimos que pagar $75 dólares cuando llegamos no sabíamos que había que pagar adicional

Property was fine for what we needed it for!

The pictures in property description are not accurate. There is no gazebo, and apparently never was one. There is not or ever has been a hot tub. The lobby does not have a huge couch. And the pool was closed till Memorial Day, but that’s not mentioned either. There is also no comfortable chair in the room, just a desk chair.

The pictures in property description are not at all accurate. There is no gazebo, that I thought would be a good place to read a book or visit with friends. The lobby is not at all accurate. And there is no hot tub. And they don’t mention the dates that the pool is open. Not till Memorial Day. And summer in NC starts way before then.

No one at front desk at night, staff on phones, outlets don’t work in room, carpet musty and wrinkled (I tripped), elevator painfully slow, grounds in coffee, pool scummy, no chairs at business center, no snacks at fresh market, took act of god to get extra chair for room so I could work, did not get housekeeping for the 4 days we were there, giant pot holes in parking lot, refrigerator in room froze everything even though temp turned down, hairdryer falling off wall in bathroom, dirty walls. I’m sure this place was amazing 30 years ago!

Wonderful experience and felt safe and was close enough to work yo walk

The beds were comfortable and clean. The room overall needs a renovation mainly the bathroom. Everything seemed clean just the bathroom had rust in the bathtub, ceiling had water damage and the sinks water came out very fast. The hall carpet outside is coming up and needs replacing. Breakfast was basic including waffles, cereal, oatmeal and bagels. Front desk employees were somewhat friendly, I do want to give a shout out to a you d gentlemen at the front desk by the name James he was super helpful.

this hotel was very nice, the room was spacious, and the staff was helpful

The check-in process took almost 40 minutes because there was only one person at the desk. Then i was overcharged, which I caught. The lady was reluctant to refund at that time and said she'd do it at check out but after me expressing my discomfort with this, she refunded it. If you overcharge someone you should correct the problem immediately. It was laziness and poor customer service.

It was good except it smelt like hardcore weed and I’m a pot smoker so that’s saying something. Also yall need a smoking section for vapes!!

The room was clean and looked remodeled. The bed was very comfortable.

The hotel carpet was unsafe to walk on because it was all bunched up in the halls! Some one things got stolen from there room while they were out! He was very upset which made me uneasy.

Stay away from this place. It is a run down place, uncomfortable beds, small roaches

The property as a whole is ok. There was a lot of broken glass in the parking lot.

The staff day or night was awesome to deal with. The room was nice and plenty of space. Parking was lit well and seem to be easy access with two Veteran parking spots, really appreciated that.

This will be our go-to spot when we come to the RDU area. One small quibble, breakfast ended at 9:00, a bit early. Just a small complaint, everything else was fantastic.

Good place & calm

They lost my reservation! I was stranded in a new state with no where to go and they were not even apologetic. Honesty the worst service I have ever experienced!!

The property was just ok. The lady at the front desk seemed to be annoyed when I checked in but her attitude got better. The room was spacious. I didn’t feel safe at all

I paid for my 2 day stay ahead of time and arrived at 1am to find that my reservation no longer existed. In the 4 years of traveling to Chapel Hill from NY, I have never had this happen. We had to find another hotel in the middle of the night. I asked about the second day and they said my room did not exist. I am so upset and disappointed. And now this survey is asking about my stay!!! Wow

Property needs an upgrade. It did the job for one night stay.

Breakfast was very ordinary.

Nothing like online description was very out dated air didn’t work false advertising room looked more like a office space rather than a room

Noisy, bad parking

Comfortable overnight stay

Nice and comfortable place to stay

Many areas of the hotel were immediately obvious in need of cleaning: lobby, elevator, halls, and counters in the room. Trash, stains, and unknown grease were all unattractive. Also in need of repair is the front door which did not give a welcoming feeling.

The young lady that checked us was not very helpful and overcharged us because it was time for her to get off work.

The hotel is old. Dogs barking all night and bed bugs.

The room was very clean.. property was quiet.. super easy access to main highway. Would definitely book again

Lot of potential with this facilty but old, outdated and obviously neglected. I was told a new owner has just purchased so naybe brighter days. The staff were very friendly and helpful. The room was clean even if worn and in need of repairs and refurbishing.

Staff is awful. They just rob your money.

Quiet convenient....

Quiet...

The staff were very friendly And the persons that clean the Room provide a good service But it was not a quiet place

They have roaches and their pool was dark green.

I was told at checkin that I had to pay a $75 deposit and charges had to stay on my card because they didn’t take cash. At checkout I was told the deposit would take 3-5 days to come off my card and that I should have read it on the paper posted at the counter. I was also told to get the parking pass out of my car and return it while checking out. A paper hanger with parking pass written on it with a magic marker. No trash can outside I case you need one. Friendly NO! Location not easy to access.

Staff was very friendly and helpful with any questions we had and the room was big and comfortable.

Got there and they wouldnt accept my deposit on a card that i only use even though my room was booked, dro e 7hours and had to find another hotel for night.

Affordable price for a nice area. Great bargain.

See above for what I liked. What I did not like: TERRIBLE breakfast! Even ran out of coffee! cereal, waffles, plain bagels. Not good. And elevator barely worked- we took steps and got to 3rd floor WAY faster. It took 3 minutes to even get the elevator to the floor we were on, then a while to open, then forever for the door to open on the floor you were going to.

Absolutely rude staff. No accommodations. Treat you poorl

Staff was very nice and helpful.

Nice stay, no complaints

Refrigerator not working.

Disgusting no microwaves dirty shower smells like smoke and they stick you with fees

After check in the card I used for incidentals was stolen and fraudulent charges put on it. I was victim of identity theft from staying here.

Excelente

In my honest opinion I don’t like the $75 deposit fee on top of already having to pay full price for the room but again the stay was good.

old and not sign of up keep !

A couple hiccups but the night manager was on top of things and able to fix some hishaps! I would stay here again.

The outside of the property was super trashy. Used condoms in parking lot. The key pads to get into the hotel didn’t work. And you had to pay a $75 fee that was stated when booking on hotels.com