Hampton Inn & Suites Houston/Pasadena

Very friendly and helpful staff. Clean and spacious rooms. Very good breakfast options. No complaints!

From the lady who fix breakfast to Maintenence who came to my room because I didn’t realize the microwave had a lock on it. Everyone the front desk everyone was wonderful. The place was clean comfortable. The AC worked fine when we needed extra towels we got extra towels worth the money.

Good looking hotel, nice room. Bathroom fan didn’t work

Good looking hotel, nice room. Bathroom fan didn’t work

It was new, modern and clean. Bedding and bathroom was very clean and well maintained. The area also felt safe.

Would stay again

its a little costly - but the room was excellent

Excellent stay! Highly recommend. Very clean room and breakfast area. Professional and nice staff. Breakfast was great 😀

Staff was friendly and helpful

The surrounding area was very quiet and clean. There was nothing wrong with the property.

The surrounding area was very quiet and clean. There was nothing wrong with the property.

Very nice staff and super quiet Nothing

Very nice staff and super quiet Nothing

In a good location. Breakfast was very good. Staff was very friendly.

This Hampton was very nice was near my family which I needed to be by them and lots of shopping nearby as well very friendly staff very clean hotel

Good

Clean room. Clean hotel. Breakfast was ok.

Nice and comfortable!

Very good

Very nice room

Close to my destination, nice staff, ease of booking and making changes, like late check-in. Great breakfast. Bed could have been softer.

Close to my destination, nice staff, ease of booking and making changes, like late check-in. Great breakfast. Bed could have been softer.

All was okay. The breakfast was basic the same thing everyday. If food was gone by 9:30am, It was not filled for those who came later. Disappointed with this gesture!

Room poorly set ip. No shower gel . Only shampoo and conditioner. Small bar soap at sink

Room poorly set ip. No shower gel . Only shampoo and conditioner. Small bar soap at sink

Clean and great location That my truck was broken into and when ask if the cameras had seen anything? I was told they had been down for three days

That my truck was broken into and when ask if the cameras had seen anything? I was told they had been down for three days

Everything was great just the furniture was a little outdated but still extremely clean. Would recommend. Furniture

Furniture

Our truck in was broken into and the front desk attendee told us cameras were down

We were happy with location and rooms were clean Our truck in was broken into and the front desk attendee told us cameras were down

Disappointing

did not partake minimum housekeeping

Clean room and staff.

Clean room and staff.

Good

Yes

Yes

Clean Uncomfortable bed

Uncomfortable bed

Staff was friendly

Staff was friendly

No standard amenities, such as, a clock, hairdryer, microwave, mini-fridge and several ports did not work.

No standard amenities, such as, a clock, hairdryer, microwave, mini-fridge and several ports did not work.

Clean, nice and easy to get around

I loved how suckling they managed the business-end of taking care of my need. Not a reflection of the hotel. Driving in and around Houston is tricky for those of us not knowing the city.

Good surprised at the cost no microwave. No tub and limited bathroom accessories. Over. Nice, clean, comfortable.

Good surprised at the cost no microwave. No tub and limited bathroom accessories. Over. Nice, clean, comfortable.

Room was clean, air conditioning cools the room quickly . Great staff and plenty of dining options available .

Room was clean, air conditioning cools the room quickly . Great staff and plenty of dining options available .

Everything was excellent

Everything was excellent

Friendly staff. Good amenities. Loud neighbors. Probably not the best built building.

Friendly staff. Good amenities. Loud neighbors. Probably not the best built building.

Everything was perfect

Everything was perfect

For the amount paid for my stay, it was disappointing that there was no microwave or mini fridge. As a member I travel alot for work and stay at your hotels often and all have had those items in the rooms. I had a reservation for a king and got changed to a double, then the front desk said for $20 more i can get you a king. Yes i was scammed, i dont appreciate how my room was changed for a simple plain room. Hell even motel 6 has those items. I will be not staying in your hotels unless tjose items are guaranteed in the rooms and my reservation staus as is.

For the amount paid for my stay, it was disappointing that there was no microwave or mini fridge. As a member I travel alot for work and stay at your hotels often and all have had those items in the rooms. I had a reservation for a king and got changed to a double, then the front desk said for $20 more i can get you a king. Yes i was scammed, i dont appreciate how my room was changed for a simple plain room. Hell even motel 6 has those items. I will be not staying in your hotels unless tjose items are guaranteed in the rooms and my reservation staus as is.

All was good.

All was good.

Location Breakfast

It is under construction and I had to have 2 tires fixed due to the screws that are all over the parking lot

The hotel was under renovation there was plastic hanging everywhere there was mattresses in the middle of the hallways. That is a safety concern, if there is a fire. You should not have to pay full price for a hotel that is under renovation.

Not really fair to rate now as they are under renovation (gym, pool closed, breakfast area and front desk in improvised locations)

Not really fair to rate now as they are under renovation (gym, pool closed, breakfast area and front desk in improvised locations)

Location Nothing

Location was excellent to all restaurants and stores. even though they are going through renovations the hotel was clean as it could be and the staff did everything to make you feel welcome. There are no refrigerators in the rooms.

For the amount that I paid this hotel was subpar . Now to be clear I think it will be a nice hotel when they finish renovating but charging full price for a hotel that is being worked on it ridiculous. I heard construction all day, lobby was incomplete, no vending or snacks at desk. Room was adequate and eco friendliness I don’t care about but they did have one of those air conditioners that barely work so you could call it eco friendly. I like Hampton but this one was being worked on so it was not worth the money.

For the amount that I paid this hotel was subpar . Now to be clear I think it will be a nice hotel when they finish renovating but charging full price for a hotel that is being worked on it ridiculous. I heard construction all day, lobby was incomplete, no vending or snacks at desk. Room was adequate and eco friendliness I don’t care about but they did have one of those air conditioners that barely work so you could call it eco friendly. I like Hampton but this one was being worked on so it was not worth the money.

Very Happy with service and clean.

Very Happy with service and clean.

It was very clean and in a great area!

I have never had a bad stay at a Hampton Inn. Really comfortable beds and cold A/C

I have never had a bad stay at a Hampton Inn. Really comfortable beds and cold A/C

It's in construction and breakfast was horrible

Very clean and comfortable and the staff were very friendly and accomodating.

Very clean and comfortable and the staff were very friendly and accomodating.

Comfortable beds

Comfortable beds

Easy access to work location, food options

I fully expected to have a mini fridge in my room like every other hotel I have stayed in. I also thoughI would be given fresh towels every day without seeking them at front desk

Room was wonderful and very large. Quick check in along of a run down of all the amenities available. I accidentally overslept for breakfast, maybe next time because I will definitely return when I need to stay in the area

Room was wonderful and very large. Quick check in along of a run down of all the amenities available. I accidentally overslept for breakfast, maybe next time because I will definitely return when I need to stay in the area

The hotel staff is friendly and it was very clean.

The hotel staff is friendly and it was very clean.

Dog friendly

Dog friendly

Good location for restaurants, shopping, close to the hospital which is what I needed. Room was clean but just standard room. No thrills. (No frig or microwave) not worth $156. Maybe $100. At most.

Good location for restaurants, shopping, close to the hospital which is what I needed. Room was clean but just standard room. No thrills. (No frig or microwave) not worth $156. Maybe $100. At most.

Check in was quick and breakfast waa great

Check in was quick and breakfast waa great

Very clean and nice ! Staff freindly

Very clean and nice ! Staff freindly

The rooms where very clean and tbe staff very friendly

The rooms where very clean and tbe staff very friendly

The cost is high compared to the quality

The cost is high compared to the quality

No ATM

No ATM

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Not to please with my room I booked a king room with with a refrigerator and microwave came in from out of town on business and my room didn’t have neither one they told me that was the last room because they were sold out everywhere even though I did not the room that I booked so they very much inconvenience me I had to go get a container to put my medicine in because it has to be in the refrigerator so I had to keep it cold so that was much of an inconvenience and I was not pleased, but I had nowhere to go because everywhere was booked up

Not to please with my room I booked a king room with with a refrigerator and microwave came in from out of town on business and my room didn’t have neither one they told me that was the last room because they were sold out everywhere even though I did not the room that I booked so they very much inconvenience me I had to go get a container to put my medicine in because it has to be in the refrigerator so I had to keep it cold so that was much of an inconvenience and I was not pleased, but I had nowhere to go because everywhere was booked up

The air conditioner never cooled the room. The ac wasnt on in the floor hallwaya above the ground level . Hot and humid in the hallway. The shower pressure is non existence.

The air conditioner never cooled the room. The ac wasnt on in the floor hallwaya above the ground level . Hot and humid in the hallway. The shower pressure is non existence.

Excellent service

Excellent service

The hotel itself was nice enough, but the pool area was less than stellar. I asked if the pool was heated, it most definitely was not. The hot tub has a nice green tint to it. The room was okay but the mattress was fairly low quality. Every time you got up or laid down you could hear the springs popping.

The hotel itself was nice enough, but the pool area was less than stellar. I asked if the pool was heated, it most definitely was not. The hot tub has a nice green tint to it. The room was okay but the mattress was fairly low quality. Every time you got up or laid down you could hear the springs popping.

No fridge & no breakfast

No fridge & no breakfast

Excelent ***** for: Guadalupe, the lady at the breakfast area. Didn't like the small refrigerator.

Excelent ***** for: Guadalupe, the lady at the breakfast area. Didn't like the small refrigerator.

Great place

Great place

Hotel is due for some upgrades, water pressure was lower than most hotels, bed was hard but not a horrible trip

Hotel is due for some upgrades, water pressure was lower than most hotels, bed was hard but not a horrible trip

System was slow to check in

System was slow to check in

We had a king suite and it was very nice. The hotel was very full, but our room was very quiet. Also better blackout curtains than most hotels. The bed was very comfortable. We will stay here again when visiting family

We had a king suite and it was very nice. The hotel was very full, but our room was very quiet. Also better blackout curtains than most hotels. The bed was very comfortable. We will stay here again when visiting family

This hotel was great the staff at the front end was very accommodating. I loved that i could get ice from the ice machine all day and night. My favorite part of the stay was the breakfast bar in the mornings. I didn't get to check out the pool but the gym room was great had everything you need and more. Near all the great shopping stores.

This hotel was great the staff at the front end was very accommodating. I loved that i could get ice from the ice machine all day and night. My favorite part of the stay was the breakfast bar in the mornings. I didn't get to check out the pool but the gym room was great had everything you need and more. Near all the great shopping stores.

Very friendly and accommodating!

Very friendly and accommodating!

Definitely was not worth what we paid. It was a dissapointment!

Definitely was not worth what we paid. It was a dissapointment!

Nice place, I will stay here again.

Nice place, I will stay here again.

Nice hotel!

Nice hotel!

The property is in a good location and the staff was very helpful.

The property is in a good location and the staff was very helpful.

Clean room. No amenities. As a Hilton Honors member I would expected more.

Clean room. No amenities. As a Hilton Honors member I would expected more.

As expected

As expected

The hallways and elevators are extremely hot. The ac in the room didn’t keep cooling all night and it made for a hot night (the hotel regulates the ac). The bed was hard it was like sleeping on a box spring. While it was clean and staff was nice I will not stay there again for the above mentioned reasons nor would I recommend it. When I’m paying over $100+ for a room and it’s hot with a hard bed it’s not worth it.

The hallways and elevators are extremely hot. The ac in the room didn’t keep cooling all night and it made for a hot night (the hotel regulates the ac). The bed was hard it was like sleeping on a box spring. While it was clean and staff was nice I will not stay there again for the above mentioned reasons nor would I recommend it. When I’m paying over $100+ for a room and it’s hot with a hard bed it’s not worth it.

We stayed for one night. The front desk staff were very friendly, helpful, and professional. The rooms were nice and clean. The beds were a bit lumpy, but we survived anyways. Breakfast was good. We celebrated my niece's graduation and reserved one of the meeting rooms. All staff were very accommodating.

We stayed for one night. The front desk staff were very friendly, helpful, and professional. The rooms were nice and clean. The beds were a bit lumpy, but we survived anyways. Breakfast was good. We celebrated my niece's graduation and reserved one of the meeting rooms. All staff were very accommodating.

We love staying here as it is close to family and the area we love visiting.

We love staying here as it is close to family and the area we love visiting.

Air conditioner was loud. Everything else was great, clean, standard hotel.

Air conditioner was loud. Everything else was great, clean, standard hotel.

Room was great

Room was great

clean and quiet

clean and quiet

Compared to other Hampton Inns, this one was a little light on FFE. No in room MV oven, no refrigerator which is unusual. Other than that, pleasant enough. Elevator was mid hallway and convenient. Multiple entrances from generous on site parking. Enough to tow a trailer.

Compared to other Hampton Inns, this one was a little light on FFE. No in room MV oven, no refrigerator which is unusual. Other than that, pleasant enough. Elevator was mid hallway and convenient. Multiple entrances from generous on site parking. Enough to tow a trailer.

Breakfast was really good as opposed to other hotels I have stayed at. Very clean and staff were helpful.

Breakfast was really good as opposed to other hotels I have stayed at. Very clean and staff were helpful.

The staff was nice and helpful but unfortunately there were bedbugs so a different hotel became necessary.

The staff was nice and helpful but unfortunately there were bedbugs so a different hotel became necessary.

Nice property, noisy/loud cars freeway, limited sidewalk areas to walk around. In the middle of a concrete jungle.

Nice property, noisy/loud cars freeway, limited sidewalk areas to walk around. In the middle of a concrete jungle.

The only thing i disliked was the hot wter in the lobby for hot chocolate it had coffee grinds

The only thing i disliked was the hot wter in the lobby for hot chocolate it had coffee grinds

Very quiet and clean hotel. The staff was very friendly! I will definitely be staying here again.

Very quiet and clean hotel. The staff was very friendly! I will definitely be staying here again.

Ever had at a hotel. Eggs, bacon, sausage, gravy & biscuits, bagels, pancakes, oatmeal, cereal, and yogurt and sweet rolls. Nice clean hotel and friendly staff.

Ever had at a hotel. Eggs, bacon, sausage, gravy & biscuits, bagels, pancakes, oatmeal, cereal, and yogurt and sweet rolls. Nice clean hotel and friendly staff.

Great and quick service. Rooms smelled and looked cleaned. Good location

Great and quick service. Rooms smelled and looked cleaned. Good location

Clean room. Friendly staff

Clean room. Friendly staff

Everything

Everything

I enjoyed my stay here ,it was nice quiet and clean . The only downside was that the standard rooms don’t have microwaves so you have to leave your room and ask an employee to unlock a room that has a microwave ,if I’m paying an good amount to get a hotel I would at least expect at least that .Either than that I would recommend and enjoyed the stay :)

I enjoyed my stay here ,it was nice quiet and clean . The only downside was that the standard rooms don’t have microwaves so you have to leave your room and ask an employee to unlock a room that has a microwave ,if I’m paying an good amount to get a hotel I would at least expect at least that .Either than that I would recommend and enjoyed the stay :)

Nice hotel our room was next to the elevator so it was noisy when it was used. Very clean and breakfast was great.

Nice hotel our room was next to the elevator so it was noisy when it was used. Very clean and breakfast was great.

Decent Place. Nice Studio King Room. Shower Style Needs To Be Modified, To Something More Modern

Decent Place. Nice Studio King Room. Shower Style Needs To Be Modified, To Something More Modern

Clean, large rooms. Parking very easy. Close to many dining and shopping options. Breakfast was good and lobby was very nice.

Clean, large rooms. Parking very easy. Close to many dining and shopping options. Breakfast was good and lobby was very nice.

Staff was very helpful. They knew restaurants that had delivery. Everything was very efficient. We've stayed here several times and will return.

Staff was very helpful. They knew restaurants that had delivery. Everything was very efficient. We've stayed here several times and will return.

Staff was great !! Kind and helpful and the room was clean and very comfortable. Nice and relaxing stay.

Staff was great !! Kind and helpful and the room was clean and very comfortable. Nice and relaxing stay.

Nice

Nice

Hotel had roaches, ac was not cooling. Room smelled funky. Breakfast very bad

Hotel had roaches, ac was not cooling. Room smelled funky. Breakfast very bad

Staff service and cleanliness.

Staff service and cleanliness.

I love the area. The lobby and downstairs area is very nice and modern. Rooms could use a good upgrade, but everything was clean and upkept

I love the area. The lobby and downstairs area is very nice and modern. Rooms could use a good upgrade, but everything was clean and upkept

Beautiful and clean! Close to everything you can Posible need. Love it 😊

Beautiful and clean! Close to everything you can Posible need. Love it 😊

The hotel was fun, but the shower was horrible. I always book rooms with shower doors not curtains, the pictures on Hotels.com had shower doors. When I arrived it was a shower curtain. Also, the water pressure was almost nil.

The hotel was fun, but the shower was horrible. I always book rooms with shower doors not curtains, the pictures on Hotels.com had shower doors. When I arrived it was a shower curtain. Also, the water pressure was almost nil.

My family and I were greeted warmly at the front desk. The lady at check-in was friendly and checked us in quite quickly. The room was clean and comfortable. My sons and I enjoyed the pool later in the evening. We had difficulty opening the gate to the pool but the same lady from check-in was kind enough to help us open it. It was a nice and clean pool. The next morning they has several yummy choices for breakfast. Overall, it was a great stay.

My family and I were greeted warmly at the front desk. The lady at check-in was friendly and checked us in quite quickly. The room was clean and comfortable. My sons and I enjoyed the pool later in the evening. We had difficulty opening the gate to the pool but the same lady from check-in was kind enough to help us open it. It was a nice and clean pool. The next morning they has several yummy choices for breakfast. Overall, it was a great stay.

The property sits next to Beltway 8, one of Houston's most busiest highways. I was in room on the 4th floor facing the freeway. The noise was unbearable all night.

The property sits next to Beltway 8, one of Houston's most busiest highways. I was in room on the 4th floor facing the freeway. The noise was unbearable all night.

I was double billed causing me to stay an additional day to make sure the issue was resolved.

I was double billed causing me to stay an additional day to make sure the issue was resolved.

Over all good. for location/access, cleanliness, parking, staff. OK for in room amenities and buffet.

Over all good. for location/access, cleanliness, parking, staff. OK for in room amenities and buffet.

Very nice set up. Air didnt blow as cold as we wished but was still good. Kids found wasp in the window sill when we opened the curtains. We dont know where they came from.

Very nice set up. Air didnt blow as cold as we wished but was still good. Kids found wasp in the window sill when we opened the curtains. We dont know where they came from.

I have stayed here several times. It is always clean and quiet. The beds are so comfortable.

I have stayed here several times. It is always clean and quiet. The beds are so comfortable.

I love the front desk staff! Always accommodating!

I love the front desk staff! Always accommodating!

Overall it was pleasant. Service was nice. Bed was comfortable. Great area for my laptop. The desk chair in the room was worn and peeling. I would go back.

Overall it was pleasant. Service was nice. Bed was comfortable. Great area for my laptop. The desk chair in the room was worn and peeling. I would go back.

Bed was way to hard!

Bed was way to hard!

Had a nice experience, the room was nice, clean, and spacious.

Had a nice experience, the room was nice, clean, and spacious.

I loved absolutely everything about this place. I felt at home. It was clean and fresh. Keep up the good work.

I loved absolutely everything about this place. I felt at home. It was clean and fresh. Keep up the good work.

We had to cancel. Family emergency. :(

We had to cancel. Family emergency. :(

Cozy and very clean. Staff was very nice. I look forward to visiting this property again.

Cozy and very clean. Staff was very nice. I look forward to visiting this property again.

Very clean, very secure, front desk clerk very friendly. Bed and pillows very comfortable.

Very clean, very secure, front desk clerk very friendly. Bed and pillows very comfortable.

Marriot charged me $70 and I never made it to the hotel. I opted out of the hotel a few days prior to my visit and of course my message was not received.

Marriot charged me $70 and I never made it to the hotel. I opted out of the hotel a few days prior to my visit and of course my message was not received.

Easy check in, room was clean, beds were very comfortable

The a/c was not working in the room.

Recently built hotel, in very good condition. Room was spacious and comfy with a desk and two chairs. Bathroom was clean, small coffee maker in the room. We were there during the covid-19 pandemic, so no breakfast other than a pre packed continental, which was fine. Staff were pleasant at check in with no other interactions. Lots of chain restaurants within a quick drive.

The room was spacious and comfortable. The building was clean.

Pandemic style breakfast sucked, all carbs, an orange i couldn't eat due to allergies, and a tiny kid size apple juice, signage said water bottle included but wasn't. All in prepackaged containers and stuck in a brown paper bag.

The pool is never working and the cable always goes out

This was a nice property, but I felt it was lacking in the comfort and experience of a usual Expedia 4 star review.

Assessment of $50 deposit on incidentals. Was not mentioned in booking details. It was removed from credit card 24 hours after checkout.

Fast check in. Staff at front desk were very friendly.

I didn’t like the fact that we didn’t have a small refrigerator and microwave in the room. I thought I had seen that our room had these items when I booked our room.

Great hotel for the money! The staff was very courteous and helpful. I will definitely stay here again.

One of the best experiences we have ever had. Staff was wonderful. Everything was A+

Hampton inn never lets me down. I was in Pasadena for my sons graduation. Perfect location, clean and friendly staff. I’ve stayed w HI before and they never disappoint!

The front desk check in lady was amazing, she gave us all kinds of information

The hotel is very well maintained on the outside and inside and the location is great close to many attractions. The staff were friendly though it took a while for someone to arrive at the front desk, both at check in and check out. The room itself is nicely decorated and was very clean. Overall was very pleased with the hotel and would stay again.