Four Points Flex by Sheraton Osaka Umeda

excellent stay

They did not want to honor the booking price.

It's a fairly new facility and part of the Sheraton chain sort of hotels. That means more useless Marriott Bonvoy points for some people. It's right next to the Hankyu Annex where I usually stay and it's a much newer facility than the Annex. Both have problems with railway noise. I think this one had better temperature controls. In general I would expect this to be a good hotel for foreign guests because I only saw a couple of Japanese guests here. I stayed in one other non-high-end American chain hotel in Japan and they feel a little off. They're not quite Japanese. For example, everywhere else seems to use the same gel soap and shampoo. This one uses an American-seeming brand that comes in smaller bottles and requires three or four pumps to get the same amount of soap dispensed. The key card only allowed access to your floor. No visiting friends on other floors. The laundry room, etc, are all on the first floor so I suppose there's no need to go to other floors. No beer vending machines. There's plenty of convenience stores nearby so it's not a huge problem. The bathroom door was too close to the toilet and I hit my head on the door handle when I tried to stand up. I had to leave the door open when I sat on the toilet. I've never seen the Book of Mormon and Gideons Bible in another Japanese hotel. Come to think of it, I can't remember seeing the Book of Mormon in any hotel until now.

The hotel was extremely close to public transport and easy to find. The room was on the smaller side, but the shower was a good size compared to other hotels we have visted. The room was a bit warm. I don't think the air conditioner was working 100%. The hairdryer provided could have been better. The one given did give off a slight burning smell when used.

Too close to the train line so you could hear the trains

I stayed here for a quick overnight trip to Osaka and it was exactly what I needed. After taking the Shinkansen from Tokyo, I just wanted a comfortable place to rest without making the round trip in one day—and this hotel delivered perfectly. For around ¥13,000, the value was excellent. The room and bathroom were very clean, the bed was comfortable, and I appreciated the in-room charger for my phone and other devices. The free Wi-Fi was also reliable, which is great if you need to get some work done. The location was another big plus—within easy walking distance of major stations, shopping, and restaurants, but still tucked away enough to avoid noise. Overall, it was a convenient and stress-free stay. There wasn’t anything I strongly disliked, but there are a few limitations to be aware of. The room is extremely small—fine for one person, but I wouldn’t recommend it for couples or friends traveling together, even if the bed technically fits two. The TV isn’t a smart TV, so you’re limited to local Japanese channels. Also, while there are convenience stores nearby, the closest one required crossing a main road/highway, which wasn’t ideal—especially in bad weather. Lastly, while I found it to be great value at ¥13,000, I’ve seen prices go up to ¥20,000+ for the same room. At that price point, I’d consider it overpriced for what you get.

close to the train. convenient with nearby shops. friendly staff members that help

The location of the hotel is very good. Being in the heart of Umeda, it is conveniently located in terms of access from Kansai airport as well as other transit connectors. Shopping and dining surround the area as well. The hotel practices eco-friendly practices, which are appreciated. Staff at the hotel were friendly and in a welcome trend, many of the front of house staff are non-Japanese so level of English (and possibly other languages) is very good. In terms of amenities, there isn't much on offer. The coffee machine in the lobby was high quality, which was nice. I have spent a lot of time travelling to Japan over the last 25+ years so I've seen a great number of hotel rooms. I booked a double room for my partner and I and it was surprisingly small, even by Japanese standards. Bed size was appropriate but trying to navigate two suitcases in the room was challenging. Were I to stay again, it would be as a solo traveller in the same size room.

Great location. Lots of places to eat nearby!

Location was very near to train station. Everything was just excellent. We didn't try restaurant as we found an Excellent Indian restaurant within 50 mtrs from this hotel ! Finding hotel from Osaka station was bit difficult. Staff could not guide us properly regarding which exit we should use from the station. I called them from station and communication was very poor.

Very good location, from Kansai Airport you can take the limousine bus to Hotel Hankyu and walk around 5 mins to the hotel. The hotel is quite new and the room was very clean. Staffs are nice. Breakfast is good (Japanese style). -

location was great, very convenient location near airport bus limo and Umeda main station. It made it very easy to get around the city and come back. Neighborhood was also great with lots of izakayas to explore and friendly businessmen. We would stay here again. The aircon was finicky, either too hot or too cold. The room was perfect for a 3 night stay.

Location

Very comfortable

Good location A little bit noisy

Nothing

Nothing really.

Location, Room too small, a bit smell in the bathroom

Location

Its amazing, I love it. Would definitely stay here again next time