Candlewood Suites Odessa by IHG

No ice

Location The ice maker didn’t work

The staff

Not much Very industrial…mainly for long-term workers. No pool, no breakfast buffet (free or otherwise), cramped king rooms, noisy next to interstate, room in need of some maintenance…cabinet doors, bathroom floor tiles, curtains. Reserved King (Not-handicap accessible room) with full-size sink/countertop and a sofa. Not what we got, and said no others available even though I booked several days in advance.

The staff

Not much Very industrial…mainly for long-term workers. No pool, no breakfast buffet (free or otherwise), cramped king rooms, noisy next to interstate, room in need of some maintenance…cabinet doors, bathroom floor tiles, curtains. Reserved King (Not-handicap accessible room) with full-size sink/countertop and a sofa. Not what we got, and said no others available even though I booked several days in advance.

Exceptional

Passable

Comfortable bed, which we could use once we moved a very heavy recliner shoved between the bed and wall! Really?? Having to move a heavy recliner so that we could actually sleep in the bed. Put it somewhere else, not blocking access to the bed!!

Comfortable bed, which we could use once we moved a very heavy recliner shoved between the bed and wall! Really?? Having to move a heavy recliner so that we could actually sleep in the bed. Put it somewhere else, not blocking access to the bed!!

Parking secure, attention to cleanliness and great staff. Only one concern, I was not told about the pet fee of 75 dollars until I arrived. Since I was already there, I paid for this separately. This should be disclosed before booking.

Booking.com messed up on my previous booking/visit & at 1 am There were no other available hotels...I finally found 1 hrs away. When I told Candlewood even though it was Booking.com error not Candlewood error they upgraded me to a suite! Thank you Candlewood

Booking.com messed up on my previous booking/visit & at 1 am There were no other available hotels...I finally found 1 hrs away. When I told Candlewood even though it was Booking.com error not Candlewood error they upgraded me to a suite! Thank you Candlewood ? Always so nice when im traveling.

Exceptional

The staff was nice There was multiple issues with this property. Mainly the beds are folded inward and the bath tubs make loud sounds when you get in them. The whole place is pretty dirty and it’s mainly meant for oilfield workers

The staff was nice There was multiple issues with this property. Mainly the beds are folded inward and the bath tubs make loud sounds when you get in them. The whole place is pretty dirty and it’s mainly meant for oilfield workers

The room was spacious and everything had its place. The TV. Wish it was a smart TV

The room was spacious and everything had its place. The TV. Wish it was a smart TV

Friendly, helpful staff. Good sized room.

Friendly, helpful staff. Good sized room.

Exceptional

Nice rooms with comfortable beds. Excellent breakfast with a nice dining area. Nothing.

Nice rooms with comfortable beds. Excellent breakfast with a nice dining area. Nothing.

Very good

It was a smaller place than i have stayed before, it does not have a pool, but still great place to stay.

It was a smaller place than i have stayed before, it does not have a pool, but still great place to stay.

Very conveniently located to my ultimate destination. Very friendly and helpful staff. Very quiet and restful.

Very conveniently located to my ultimate destination. Very friendly and helpful staff. Very quiet and restful.

Good parking safe

Good parking safe

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Staff, access, locat

Staff is very nice, awesome Staff, access, locat

The hotel did not have even coffee or Continental breakfast. No room service,

The hotel did not have even coffee or Continental breakfast. No room service,

Perfect place to stop from Dallas to El Paso trip. The hotel staff was super friendly and helpful. It was Christmas Eve so not a lot of places open, we ordered pizza and the location is so convenient, the order arrived early! Close to a QT store. My husband and I had our dog with us, they are pet friendly. My mom had her own room and said the bed was super comfy too. Highly recommend.

Perfect place to stop from Dallas to El Paso trip. The hotel staff was super friendly and helpful. It was Christmas Eve so not a lot of places open, we ordered pizza and the location is so convenient, the order arrived early! Close to a QT store. My husband and I had our dog with us, they are pet friendly. My mom had her own room and said the bed was super comfy too. Highly recommend.

Exceptional

Not very clean

Not very clean

Easy access to I-20, close to restaurants and down town area.

Easy access to I-20, close to restaurants and down town area.

There were smelly dirty towels in the bathroom amd the bathroom smells horrible. Looks like someone started to clean the room and just quit. Everything is dingy. This was by far the worst room of my entire trip.

There were smelly dirty towels in the bathroom amd the bathroom smells horrible. Looks like someone started to clean the room and just quit. Everything is dingy. This was by far the worst room of my entire trip.

Breakfast was nice No pool

It was nice stay

It was nice stay

Perfect!

Perfect!

Property was maintained and the staff was welcoming.

Property was maintained and the staff was welcoming.

Do not stay , over charge for pets, holes in bathroom towel , ghetto falling apart , wouldn’t give a receipt, didn’t accept IHG number , uncomfortable beds , loud rooms .

Do not stay , over charge for pets, holes in bathroom towel , ghetto falling apart , wouldn’t give a receipt, didn’t accept IHG number , uncomfortable beds , loud rooms .

This guest did not leave comments about this hotel.

Very nice, will stay again.

Very nice, will stay again.

No early am interruptions from staff when I extended and they weren't advisrd

It took me an hour at check in!

It took me an hour at check in!

I think a 75.00 pet fee is ridiculous and it was upsetting that when I booked I was not made aware of the fee. Had I asked or been informed we would not have booked this hotel. Also the property had no place to potty the dogs that wasn’t full of weeds.

I think a 75.00 pet fee is ridiculous and it was upsetting that when I booked I was not made aware of the fee. Had I asked or been informed we would not have booked this hotel. Also the property had no place to potty the dogs that wasn’t full of weeds.

Very clean and nice staff

Very clean and nice staff

I cannot say enough good about the staff here. The hotel itself was clean and in great shape. But the staff were amazing. I escaped here after being assaulted in my home. I arrived early morning before normal check-in/check-out hours. The overnight desk manager let me check in early and was so friendly and accommodating allowing me to have my name protected and not allow anyone to contact me without going through them first. They went above and beyond getting me anything I needed. Even when I needed a pick-me-up ice cream snack after spending hours in the emergency room. I felt so safe and protected there even before the police were guarding the property. My dad came without them knowing and they wouldn't let him past the desk or give my info out at all until they spoke to me even though he told them he was my dad. They called and checked on me throughout the day and asked if I needed anything to eat or anything at all. I honestly turned down the assault victim facility the OPD offered because I felt safer and more comfortable here. Needless to say, they all deserve praise and thanks for taking such great care of me. Not that I hope anyone else needs to escape as a victim, but they just treated me like family. I couldn't have asked for a better place. I wasn't sure what to expect as I was just trying to find a place that would allow my dog to be with me.

I cannot say enough good about the staff here. The hotel itself was clean and in great shape. But the staff were amazing. I escaped here after being assaulted in my home. I arrived early morning before normal check-in/check-out hours. The overnight desk manager let me check in early and was so friendly and accommodating allowing me to have my name protected and not allow anyone to contact me without going through them first. They went above and beyond getting me anything I needed. Even when I needed a pick-me-up ice cream snack after spending hours in the emergency room. I felt so safe and protected there even before the police were guarding the property. My dad came without them knowing and they wouldn't let him past the desk or give my info out at all until they spoke to me even though he told them he was my dad. They called and checked on me throughout the day and asked if I needed anything to eat or anything at all. I honestly turned down the assault victim facility the OPD offered because I felt safer and more comfortable here. Needless to say, they all deserve praise and thanks for taking such great care of me. Not that I hope anyone else needs to escape as a victim, but they just treated me like family. I couldn't have asked for a better place. I wasn't sure what to expect as I was just trying to find a place that would allow my dog to be with me.

We were very pleased with everything.

We were very pleased with everything.

I stopped in on my way home. Will look for Candlewood again. Very nice bed. No breakfast was offered. I was surprised.

I stopped in on my way home. Will look for Candlewood again. Very nice bed. No breakfast was offered. I was surprised.

Passable

Nice room

No

Employee stated internet was extremely sub-par. Couldn’t even connect to verify

Employee stated internet was extremely sub-par. Couldn’t even connect to verify

Easy to find and great lo for my visit. Just the fact that I was in the set floor and heard running in the third floor past midnight.

nice, friendly staff, easy check-in process, clean lobby and room

nice, friendly staff, easy check-in process, clean lobby and room

The location is right in the middle of the industrial complex

Lady at front desk, no pool, takes forever to get pending transaction back

Nothing Didn't tell me about deposit they just charged me

Excellent hotel. Highly recommended

Excellent hotel. Highly recommended

Exceptional

No

AC smelled moldy and I woke up with a stuffy nose

Good

Good

No breakfast or any real options. Place was a little dirty

No breakfast or any real options. Place was a little dirty

Why maid would bother a client if check is 11am don’t have them knock on doors before then?? Also no one was upfront at checkin had to call for someone!!

Why maid would bother a client if check is 11am don’t have them knock on doors before then?? Also no one was upfront at checkin had to call for someone!!

Quick check , which was great. Very clean and very quiet.

Quick check , which was great. Very clean and very quiet.

Very nice and clean the staff was very friendly I would definitely return for a visit

Very nice and clean the staff was very friendly I would definitely return for a visit

For a handicap room it was tight. The bed was about two feet from the wall on the left side...not enough for my husband's wheel chair. He has to sleep on the left side because he has only one good arm to reach for water, tissue, etc. It was problematic

For a handicap room it was tight. The bed was about two feet from the wall on the left side...not enough for my husband's wheel chair. He has to sleep on the left side because he has only one good arm to reach for water, tissue, etc. It was problematic

Easy and friendly check-in. Spacious rooms and clean.

Easy and friendly check-in. Spacious rooms and clean.

A little bit noisy, you could hear the doors closing, and the room smelled like tabaco.

A little bit noisy, you could hear the doors closing, and the room smelled like tabaco.

I’m we did NOT stay! We cancelled and re-booked at a nearby hotel. The fee for the dog was exorbitant!!!

I’m we did NOT stay! We cancelled and re-booked at a nearby hotel. The fee for the dog was exorbitant!!!

Staff was excellent. Room was missing items from the kitchen that are normally there. I love to stay at Candlewoods for my extended stays, but this location needs to step up on maintenance issues. Simple fixes make a huge difference on the property.

Staff was excellent. Room was missing items from the kitchen that are normally there. I love to stay at Candlewoods for my extended stays, but this location needs to step up on maintenance issues. Simple fixes make a huge difference on the property.

Overall bad experience front desk was rude, and when I got to the room the restroom has red stains all around . Will never stay in this hotel again.

Overall bad experience front desk was rude, and when I got to the room the restroom has red stains all around . Will never stay in this hotel again.

Nice staff. Clean. Quiet area. Non smoking was nice

Nice staff. Clean. Quiet area. Non smoking was nice

It was very quiet and not really crowded at all very nice place.. Quick access to the highway and restaurants and convenience stores.

It was very quiet and not really crowded at all very nice place.. Quick access to the highway and restaurants and convenience stores.

This was a really good property in Odessa. Room was clean and spacious.

This was a really good property in Odessa. Room was clean and spacious.

Super clean, and very relaxing. Courteous staff and quiet.

Super clean, and very relaxing. Courteous staff and quiet.

Excellent hotel with great amenities. Very quiet and great location.

Excellent hotel with great amenities. Very quiet and great location.

Really nice and clean hotel !! Great customer service !

Really nice and clean hotel !! Great customer service !

No late check outside, no breakfast

No late check outside, no breakfast

Went to Odessa for a family funeral. This hotel was comfortable and the staff was friendly. After an emotionally charged day it was nice to come back to a comfortable place to rest.

Went to Odessa for a family funeral. This hotel was comfortable and the staff was friendly. After an emotionally charged day it was nice to come back to a comfortable place to rest.

My husband and I had a fire and burn are house down on Friday August 123rd we went to this hotel Candlewood brandy or whatever The weekend fill im manager she proceeded to yell and scream and throw a fit like a three-year-old child lock me out of my own room and my husband's with are things in there that I already paid for it again the doors don't lock if she's constantly busy being a dictator wood roaches

My husband and I had a fire and burn are house down on Friday August 123rd we went to this hotel Candlewood brandy or whatever The weekend fill im manager she proceeded to yell and scream and throw a fit like a three-year-old child lock me out of my own room and my husband's with are things in there that I already paid for it again the doors don't lock if she's constantly busy being a dictator wood roaches

Aside from the front desk receptionist asking me what I needed through a wall separating her area from the front area and then only standing up only because I was checking in, it was great. I let it slide only because she was very pregnant. Lol

Aside from the front desk receptionist asking me what I needed through a wall separating her area from the front area and then only standing up only because I was checking in, it was great. I let it slide only because she was very pregnant. Lol

One of the Best stays I had in this Area. The hotel was by far the best I have stayed in. The staff was awesome. The bed and room was very comfortable. I have stayed at a few different hotels. This one takes the cake. My next stay will be here definitely!!!

One of the Best stays I had in this Area. The hotel was by far the best I have stayed in. The staff was awesome. The bed and room was very comfortable. I have stayed at a few different hotels. This one takes the cake. My next stay will be here definitely!!!

Average at best. I expect a clean room, which it was, for $220 per night, so clean is not a bonus. When I asked the desk clerk where I would find the ice machine, he said "if you want ice you need to turn on the ice maker in your refrigerator. I did. It gave me 7 small pieces of ice. So I had to go find a convenience store to buy ice, and there is not one anywhere near. Heading back to my room I thought I would check out the breakfast area in anticipation of what I had to look forward to. NO BREAKFAST! Free coffee from an instant coffee machine, wow. And there are no restaurants nearby either. I spend 30 nights per year in this area, but won't be back here. Still suspect of the high ratings this place has received. They certainly didn't earn them.

Average at best. I expect a clean room, which it was, for $220 per night, so clean is not a bonus. When I asked the desk clerk where I would find the ice machine, he said "if you want ice you need to turn on the ice maker in your refrigerator. I did. It gave me 7 small pieces of ice. So I had to go find a convenience store to buy ice, and there is not one anywhere near. Heading back to my room I thought I would check out the breakfast area in anticipation of what I had to look forward to. NO BREAKFAST! Free coffee from an instant coffee machine, wow. And there are no restaurants nearby either. I spend 30 nights per year in this area, but won't be back here. Still suspect of the high ratings this place has received. They certainly didn't earn them.

Amazing staff

Amazing staff

was clean and friendly. felt for the price the t.v. was too small and to be honest the toilet is to short for a big person

was clean and friendly. felt for the price the t.v. was too small and to be honest the toilet is to short for a big person

I love the desk area and convenience as well as the Suite idea for Business. Everything I needed... except maybe Breakfasts.

I love the desk area and convenience as well as the Suite idea for Business. Everything I needed... except maybe Breakfasts.

I liked how the room had its own kitchen/ fridge! I would recommend complimentary breakfast

I liked how the room had its own kitchen/ fridge! I would recommend complimentary breakfast

For the price they should at least have a continental breakfast.

For the price they should at least have a continental breakfast.

All the room was nice and clean, good service a the front desk

All the room was nice and clean, good service a the front desk

It was comforting and clean

It was comforting and clean

The people at the hotel were wonderful especially Anastasia who couldn’t have been nicer or more helpful. Unfortunately my A/C broke down after I had unpacked and was getting ready for bed so I had to be moved into another room which was very inconvenient. But the staff was great.

The people at the hotel were wonderful especially Anastasia who couldn’t have been nicer or more helpful. Unfortunately my A/C broke down after I had unpacked and was getting ready for bed so I had to be moved into another room which was very inconvenient. But the staff was great.

Clean rooms and very well kept in Odessa! Great rates and very quite during my stay.

Clean rooms and very well kept in Odessa! Great rates and very quite during my stay.

The room was very comfortable and the staff was friendly and courteous!!!

The room was very comfortable and the staff was friendly and courteous!!!

It was great the lady that checked me is was very nice and professional

It was great the lady that checked me is was very nice and professional

Great stay

Great stay

I love it, it was an all around amazing hotel.

I love it, it was an all around amazing hotel.

No breakfast... Nothing special.

No breakfast... Nothing special.

Found hotel and accommodations to be great

Found hotel and accommodations to be great

The property is good, clean, good service. the only problem I found is that there was no breakfast.

The property is good, clean, good service. the only problem I found is that there was no breakfast.

The room had a kitchen area that is convenient with a full-sized refrigerator. However, the built in ice maker in the freezer was not pleasing. The ice came out salty. Maybe needs a new filter. Wish there was some sort of continental breakfast. The girl checking in guests mentioned free fruit, hot cocoa and tea. They were “out” of all of those. You could buy some expensive cereal in the small grocery area they offer though. I passed on the pricey items and drank a crappy cup of coffee instead.

The room had a kitchen area that is convenient with a full-sized refrigerator. However, the built in ice maker in the freezer was not pleasing. The ice came out salty. Maybe needs a new filter. Wish there was some sort of continental breakfast. The girl checking in guests mentioned free fruit, hot cocoa and tea. They were “out” of all of those. You could buy some expensive cereal in the small grocery area they offer though. I passed on the pricey items and drank a crappy cup of coffee instead.

I didn’t like that they had some kind of construction and didn’t inform us.

I didn’t like that they had some kind of construction and didn’t inform us.

High use hotel

High use hotel

Nice clean hotel...

Nice clean hotel...

Front desk clerk charged me twice for the stay. Ran to the store came back and needed a new room key, clerk was outside talking to some instead of inside doing her job.

Front desk clerk charged me twice for the stay. Ran to the store came back and needed a new room key, clerk was outside talking to some instead of inside doing her job.

I was overly impressed with this hotel! A person could live in one of these suites! Not a small fridge, full size. Microwave was a large one. Staff went above and beyond to make my stay great. I will always stay here when in town

I was overly impressed with this hotel! A person could live in one of these suites! Not a small fridge, full size. Microwave was a large one. Staff went above and beyond to make my stay great. I will always stay here when in town

I was sorry I was only staying overnight. It had a kitchen with microwave, dishes, pots and pans. It had a cupboard downstairs with extra things you might need. A family was staying there, had been there awhile and seemed to be enjoying it. Seemed much better for living there a week or two to get the most out of your stay. I liked it. Even staying one night, didn't have to wait for breakfast brunch. Grabbed some breakfast things from food pantry downstairs. Ate when I got up in my room and left when I was done. I liked it.

I was sorry I was only staying overnight. It had a kitchen with microwave, dishes, pots and pans. It had a cupboard downstairs with extra things you might need. A family was staying there, had been there awhile and seemed to be enjoying it. Seemed much better for living there a week or two to get the most out of your stay. I liked it. Even staying one night, didn't have to wait for breakfast brunch. Grabbed some breakfast things from food pantry downstairs. Ate when I got up in my room and left when I was done. I liked it.

It was great! Clean hotel which is something that I like. Big rooms also.

It was great! Clean hotel which is something that I like. Big rooms also.

Very nice place. Didn't give us the usual "pet room" that other hotels give out. Room was clean for the most part. Good amount of outlets for charging and the wifi access was good. Service was good. Overall a good experience. I would stay there again.

Very nice place. Didn't give us the usual "pet room" that other hotels give out. Room was clean for the most part. Good amount of outlets for charging and the wifi access was good. Service was good. Overall a good experience. I would stay there again.

Payed for king and got a queen size bed. Other than that it was fine.

Payed for king and got a queen size bed. Other than that it was fine.

Nice stay!

Nice stay!

Have stayed here several times in the past and always have had a good experience. The biggest factor in my satisfaction is the helpful and pleasant attitude of the employees.

Have stayed here several times in the past and always have had a good experience. The biggest factor in my satisfaction is the helpful and pleasant attitude of the employees.

Problem checking in via Hotels.com and had to secure stay with personal credit card. Room not very clean. Dust and crumbs on floor, desktop,and drawers had dirt in them. Fixtures in bathroom seemed to be loose. Pen cap on complimentary pen was chewed on by previous guest and had not been replaced.Yuck. Will not stay here again. Staybridge brand a far better option-still under construction across the parking lot.