TownePlace Suites by Marriott New York Manhattan/Chelsea

location mid town simplicity to check in and check out parking restrictions

Having a late flight, it was probably 11 pm or later when I arrived at the hotel. Check in was a breeze. The young lady that checked me in gave me info about breakfast, coffee & tea being available in the lobby 24 hours, and additional items being available in the "store." I also asked for food suggestions. She gave me one in addition to one I was aware of. I also appreciated the 12 noon checkout; it really was a plus since I had a late flight and was dealing with jetlag. The breakfast attendants that I interacted with were pleasant, helpful, & kept the breakfast area moving like a well-oiled machine. Being able to leave my luggage at the hotel while I explored the hotel was also convenient. I'd definitely return to this hotel. My biggest issue was the elevators. I didn't really have to wait a long time for them. However, there are four elevators but it wasn't always easy to see which one was available. Sometimes by the time you realized it and made your way to the elevator, the door would be closing.

As promised, the property was located in a safe neighborhood and in a great location. Everything was close by, with several metro stations just a few minutes’ walk away. It was relatively close to all the main attractions, yet the area was quiet enough for us to sleep well both during the day and at night. The apartment was also clean and tidy, exactly as described. As European tourists, we are used to a wider variety of breakfast options, and we specifically chose this property and paid extra for breakfast because we thought it would save us money throughout our vacation. Unfortunately, that was not the case. The breakfast area is very small, and there was usually a 20-minute wait just to get in. The breakfast itself was disappointing. The scrambled eggs seemed to be made from egg powder, there were a few plain bagels with no cheese, ham, or other toppings available, and there wasn’t even any toast. The selection was limited to a few fruits and dairy products. The vegan options were also very poor. Apart from oat milk, there were essentially no suitable choices for people with a vegan diet. The room was much smaller than expected. It was impossible to open two suitcases next to each other at the same time, so be prepared to stay in a very compact space. Finally, the four elevators are simply not enough for a 50-floor building and its guests. In the mornings, waiting 10–15 minutes for an elevator was completely normal.

Location Lobby without restroom or space , breakfast unorganised untidy and not value for money, rooms are tiny with no room for storage whatsoever but 3 different pans… room with double bed is nowhere suited to actually fit 2 people in the room. No way to even walk by each other without needing to climb across the bed.

Location not the best but acceptable. Street is very dirty Poor value of money. They put charge on credit card which they also can’t explain

Excellent Clean and people are nice

Disappointing

Breakfast variety was not as what It shud be … staff on the breakfast area also not helpful Room size , not what was shown in pictures

Super clean rooms!

The location was good - close to MSG and down the street from Koreatown and Times Square. Elevators were fast. The A/C did not work and they did not have fans.

Very nice hotel in a great location. Comfortable rooms and easy access to food, transportation, etc.

Stayed here during our honeymoon. Had a great time and would definitely stay here again.

The hotel's location is great, close to multiple metro lines and within walking distance of many places. Also, there are many restaurants and cafes in the neighborhood. Saw people complaining about the elevators, but looks like they have improved a lot. Sometimes you had to wait, but nothing extraordinary. The choice of breakfast was poor. We spent a week in the hotel, and the only things that changed were the hot options (4 in total each day). No veggies or more healthy foods. You would expect something better for that price. The room was quite small, difficult to fit 2 people for a week's stay (with 2 suitcases)

Convenient location. Comfortable hotel.