Henri on 24 Hotel Chelsea, Sonder by Marriott Bonvoy
About Henri on 24 Hotel Chelsea, Sonder by Marriott Bonvoy
Located within a 3-minute walk of Flatiron Building and 0.8 miles of Penn Station, Henri on 24 Hotel Chelsea, Sonder by Marriott Bonvoy provides rooms with air conditioning and a private bathroom in New York. Located around a 11-minute walk from Empire State Building, the hotel with free WiFi is also 0.9 miles away from The Highline Park. Bryant Park is a 19-minute walk from the hotel and New York Public Library is one mile away. At the hotel, every room is equipped with a closet and a flat-screen TV. The private bathroom is equipped with a bath or shower, free toiletries and a hairdryer. Guest rooms will provide guests with a desk and a coffee machine. Popular points of interest near Henri on 24 Hotel Chelsea, Sonder by Marriott Bonvoy include Madison Square Garden, NYU – New York University and Macy's. LaGuardia Airport is 7.5 miles away.
Amenities
- On-site parking
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Full kitchen / kitchenette
- In-room microwave
- Spa / sauna
- Family friendly
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
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Little value for money. No amenities. No towels. Small rooms and small shared areas. Basic basic basic
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I had a very frustrating experience with this hotel. They charged my card for the room, but then called me on the day of my reservation to tell me the price was actually double what I had already booked and paid for. They said they were going to cancel the reservation, but they never did. The reservation continued to show as active on Booking.com, causing confusion and making it difficult to make other arrangements. The hotel waited until the last minute to notify me, even though they had several days beforehand to address the issue. I’m still waiting for the hotel to notify Booking.com so that I can receive my refund. The lack of communication, poor handling of the reservation, and delay in processing the refund have made this a very disappointing experience. I would not recommend this hotel based on how my reservation was handled. Unprofessional
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The overall location was incredible and walking distance to a lot of great bars and restaurants nearby The lobby, the elevators, the rooms were pretty dated
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Staff is very accommodatable. Arrive 30 minutes early then check in and had no issues. Everything is good on the property
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The staff
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- I just returned from my trip and wanted to follow up regarding my recent stay at Hotel Henri. I’m curious what amenities or room setup were intended for the King Deluxe Room, as the room I received felt quite small and did not seem to match my expectations for that booking category. Additionally, the TV in the room was not working during my stay. I reported the issue to the hotel, and it seemed the staff was already aware of the problem AHEAD of my stay, yet I was still placed in the room and was not informed about the issue at check-in. Unfortunately, the TV was never fixed during my stay. Overall, I was rather disappointed with the experience and wanted to share this feedback.
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Poor experience
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Good location that’s all. Mold in the shower, rooms were dirty and not cleaned properly, sheets had stains, safe was not working, fridge not working, wet towels left in shower, room was dusty and not vacuumed. Housekeeping was not 24/7. Not even a phone in the room to reach the front desk. No proper management. Would never recommend anyone to stay there. Awful.
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The location was fabulous! The flatiron and surrounding area is one of the best in the city to stay for touring around NYC. All the staff we encountered were friendly and welcoming. Idris checked us in and was very kind to allow us to check in early upon arrival. He was also a friendly face through our entire stay, welcoming me, my husband, and 3 year old with a smile every time we came through the door. Thank you for your amazing hospitality Idris! The rooms though NY sized, felt well appointed and more spacious than other hotels we have stayed at in the city. The bathroom had a nice layout as well. The bed was extremely comfortable for our family of 3 and was a true king size. Though we did not get to dine there this time, the hotel restaurant was continuously bustling which is always a good sign. Sadly we also did not get to enjoy the roof top bar Wallflower on this visit but it looked like a good time. Over all the vibe of this hotel was fun, energetic, and inviting. The perfect little city center stay. And the cherry on top was the perfect iced latte I enjoyed from the hotel restaurant after checkout. Thank you Hotel Henri! We hope to be back again soon and will recommend to anyone visiting NYC! Nothing
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Wireless didn't work.
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Great location Poorly maintained and designed rooms - lack of in room lighting, TV didn’t work, shower curtain too short so rest of bathroom gets very wet, not very clean (hairs all around, old floors, etc).
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Great location and very friendly staff. Close to subway and various restaurants and stores. Not noisy during the night. Almost no amenities.
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location. I had a very frustrating experience during my stay. When I got to my room, there was no hot water. After contacting the front desk, two hotel staff members came up and confirmed the issue, so it clearly wasn’t a misunderstanding. They offered to move me to another room, which I appreciated in theory, but the process took far too long. The hostess said she needed approval from the general manager, who was unresponsive, and there was no sense of urgency despite me explaining that I had an event to get to. I ended up waiting much longer than I should have for something that should have been handled quickly. To make matters worse, there was no compensation, upgrade, or any real acknowledgment of the inconvenience caused. Overall, the lack of urgency and poor customer service made this a disappointing experience. I would not recommend staying here.
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The location was good and the staff was super nice We didn’t have WiFi for 3 days, one elevator (out of 2) broke down for few hours, the ac in my room broke and it very cold and when they tried to fix it it got stuck on heat and they didn’t know how to fix it
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Wifi didn’t work for 3 days Tv didn’t work Dirt/garbage under beds, not cleaned properly Ac made loud unusual sounds
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Room was clean, toilet a little low but ok. Staff was wonderful except for 1 female server at Hole In the Wall, who was not pleasant gave us a hard time about using 2 seater table by bar. We gave her a $20 tip for doing nothing. Hostess & other staff were excellent! Jennifer at check in was absolutely wonderful, so pleasant. Nice hotel!
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Very clean and great location Rooms a little small but updated
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Great location and friendly staff. The restaurant off the lobby was nice too All good
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Location was excellent. On-site restaurant convenient. The head of housekeeping responded immediately to correct an issue. The receptionist ,Jennifer, is a gem, by the way. We booked through an on-line service, Booking.com. The terminology of deluxe king-size room (balcony) did not correlate to the Hotel Henri description of the same. We did not get the balcony.
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Excellent location, very clean, nice room, very comfortable. The room was small.
Frequently asked questions about Henri on 24 Hotel Chelsea, Sonder by Marriott Bonvoy
Does Henri on 24 Hotel Chelsea, Sonder by Marriott Bonvoy have free Wi-Fi?
Does Henri on 24 Hotel Chelsea, Sonder by Marriott Bonvoy offer parking?
Does Henri on 24 Hotel Chelsea, Sonder by Marriott Bonvoy have meeting spaces, conference centers, or conference rooms?
Does Henri on 24 Hotel Chelsea, Sonder by Marriott Bonvoy have a fitness center?
Where is Henri on 24 Hotel Chelsea, Sonder by Marriott Bonvoy located, and how walkable is the area?
What's nearby
- Javits Center 1.1 mi
- Brooklyn Cruise Terminal 4.5 mi
- Laguardia Airport 6.5 mi
