Renaissance New York Chelsea Hotel

Position. Stop. * The windows have zero soundproofing. You can hear everything, even from the higher floors — actually, it’s even worse up there. * There is no free Wi-Fi. You have to pay $9 per day just to send messages, and if you want actual internet access, it’s $15.90 per day. Seriously? Are we in New York City or in some remote village? * The bathroom toilet makes strange noises for about five minutes after every flush. * There is no wardrobe. Yes, serious hotels in New York have wardrobes. This one does not. * Constant noise from the venue/bar upstairs, with people yelling, coming and going drunk at all hours. * There is no minibar or refrigerator in the room. We booked a King Corner Room with City View, supposedly one of the better rooms. It’s ridiculous that you can’t even keep a bottle of water cold. * Rude staff, especially the useless guy sitting near the elevators. I’ll be making a public complaint about him. Extremely rude. I understand you’re unhappy with your life, but that’s not our fault. * Homeless people standing right outside the entrance bothering guests the moment they walk out, repeating nonsense and harassing passersby, while the staff does absolutely nothing about it. Embarrassing. For a hotel that presents itself as a premium property, this experience was completely unacceptable. I would not stay here again and would not recommend it to anyone visiting New York.

Great location and staff are friendly. Nice view from the 23rd floor. Very slow elevators (they block off 2/4 each weekend for the club that's on premises). Had to ask 3x to get the travel crib that should have been there on check in. Very expensive for what is provided - small room, had to have bar fridge sent up, no water provided each day by room service etc just not a 4 star experience.

Very good

Room was clean, hotel/building was very nice, location was solid.

Everything! Love staying here will stay no where else in NYC!

Comfortable beds, friendly staff. Very small rooms. Bare facilities and some advertised offerings not available. Incredibly expensive breakfast. Not the greatest location in NYC, but convenient place to get around.

Smaller than expected

It was close to my office 1- The water shut off from 12- 5:30am. I never received an email. I would expect an email from the hotel or booking.com. very up set over this i would have booked another hotel. 2- No room service after 11pm. Its NYC - room service should be available until 2am. No room service for breakfast either! 3- You cant get into the front of the hotel at night because of the club. It’s loud and annoying. Hotel should have that figured out and have the libr go in the other direction since the business are closed at night 4- room and bathroom is very small. They dont have complimentary water or robes. 5- I wont be going back to this hotel

Very good

Poor

Superb

Very good

Disappointing

2. The first day they didn't allow me to have the full breakfast even though I have paid for it. I had to to go through my paperwork to prove it to them for the next day .

Very good

I really liked the location. It was easy to get to Central Park as it was down to the ferry. The hotel was clean and staff were nice. I wished we had the chance to go to the rooftop bar but didn’t realize it was only open during certain days and had a dress code.

They didn’t clean unless I call the reception.

We couldn’t get our hop on hop off tickets or free museum tickets because they said they had a falling out with the operator and the manager wasn’t around. Staff very rude and not helpful. Went to get a drink and bar was shut. No tea or coffee

Updated and very clean property in a great location. Lots of restaurants and bars nearby. An added bonus was free and readily available street parking on the weekend and evenings.

Already reserved rooms here for our next trip.

Superb location, nice renovated rooms, and friendly staff.

The location and the stafd Size of the room

Size of the room

The view was nice. The bed was comfortable. The hotel was overpriced for what you got. The quality definitely should’ve been better. With the club embedded into the hotel. Random users of the elevator it didn’t make the experience as luxury as advertised.

The view was nice. The bed was comfortable. The hotel was overpriced for what you got. The quality definitely should’ve been better. With the club embedded into the hotel. Random users of the elevator it didn’t make the experience as luxury as advertised.

Superb

Superb

Love love this Hotel, super nice clean and Love the welcome they have on the front desk area. Its super clean and nice location kind of away of all the cloud and yet closed to everything.

Hotel was in a great location. Clean, large rooms with real bathroom doors :) staff was wonderful as well. Definitely recommend

Great location for Chelsea activities. The staff was great. They always had beverages and treats in the lobby. Greeting the guests too.

Exceptional

Exceptional

Room was good size, everything was clean and the room has a nice shower. Close walking to shops, restaurants etc.

Good

Exceptional

Everything ! Everything was perfect

Everything ! Everything was perfect

Exceptional

Excellent View

Excellent View

The hotel is in a great location with some of the most welcoming and attentive staff, would highly recommend for your next New York stay!

The room served its purpose, was on smaller side. Amenities were rented for private party. The surrounding area wasnt much around in walking distance.

Location Design Comfortable beds Grout was missing in the shower. Breakfast not included

Beautiful hotel. The room was perfect. Clean and spacious. Amazing view of the city.

Good

Exceptional

Location and staff There were no fridge in a room. And no toiletries

Location and staff There were no fridge in a room. And no toiletries

A very pleasant stay at...

Good

Staff was excellent. Facilities were clean and well maintained. Great location.

Staff was excellent. Facilities were clean and well maintained. Great location.

The staff reflects service of a 5 star hotel. The rooms were thoroughly cleaned. The aesthetic of the hotel is stylish and well designed.

Superb

Excellent location, room view, cleanliness, and friendly staff!! Wish I could find where to buy the rabbit light in the room. Amazing experience from check in to checkout before the NYC blizzard of 2026!!

Clean room, friendly staff, great location near the High Line, half way between Central Park and lower Manhattan. Only downside - having to pay for Wi-Fi.

Great location. Friendly staff. Efficient and clean housekeeping. Modern hotel decor. Larger than average hotel room. Free water and snacks available. Outdoor covered seating at hotel entrance. Elevators can be slow. Noise travels easily. No refrigerator in the room. Lack of environmentally protective practices.

Location Housekeeping didn’t dust the rooms, dust particles were visible on furniture, walls and doors. Housekeeping didn’t give us the right number of towels one time and left soiled or stained pillowcases on the desk. Telephone couldn’t be fixed.

We had a corner view room and was told it was larger than average. The wardrobe was only 12 inches wide so we ended up living out of suitcases with clothes over the floor. On most days the rooms did not get made up until after 3-4pm so sometimes we would go out and come back to an unmade room with no clean towels. Not a hotel I would recommend or stay at again

Very nice hotel in a good location. I will be back for sure!!

Y

Friendly staff at front desk Noisy guests in the hall outside our room kept us up for hours. There was a party in the hallway. The room was small without adequate lighting. The bathroom sink was tiny. Could barely was my face. There was an empty lotion container in the bathroom. No lotion, just the container.

Great location, staff very friendly and always helpful. I'll be back for sure!

Everything was great!

Location, cleanliness of room, and comfort of bed Decor was trendy, but unappealing. Hate the bathroom sink. It also needs to determine if it wants to be a hotel or a nightclub.

Terrible bed and pillows. Bad smell in all rooms. Water leaking into the rooms. Mold everywhere

They are providing unlimited water. Good room service

There’s not a proper customer assistance & support as high as the prices are, could be a 4 star hotel

Updated hotel The breakfast buffet was the only choice for breakfast and it was mediocre

Great location and very friendly staff

Very clean room, great location that’s near

I was on 35 floor and every night from 12-4 am I could not sleep because the music from night club next door was extremely loud and disturbing! I would not have booked a room there if use been informed of the club that close to hotel.

Staff were incredibly helpful, rooms were very clean, and beautiful hotel overall! N/a

Location, staff, room with a fabulous view!!

Great Staff, Great Service, Perfect Location.

Hot cocoa, waters and a warm welcome. Clean room, beautiful lobby. Close access to subway and so much more. I would definitely book again!

Hot cocoa, waters and a warm welcome. Clean room, beautiful lobby. Close access to subway and so much more. I would definitely book again!

Excellent Popcorn

As advertised.

As advertised.

the location was great. Chelsea has a lot to offer and a lot to do right in the area. Very walkable area.

The showerhead was clogged with lime.

Good location The hotel needs updating

Very friendly staff. Room was clean upon entry. room service was delicious. Trip was a nine out of 10.

Very friendly staff. Room was clean upon entry. room service was delicious. Trip was a nine out of 10.

Clean, comfortable, well located. I could stay there again.

Clean, comfortable, well located. I could stay there again.

Clean, comfortable room and the staff was great.

Clean, comfortable room and the staff was great.

Great Location, Convenient for City Access, Clean.

Great Location, Convenient for City Access, Clean.

Staff were lovely and very helpful especially with my 88 year old Dad who uses a walker and needs help. Room was very clean and was cleaned each day. Great location with lots of walkable restaurants, coffee shops, and subway nearby. We found it easy to get around many of the popular NYC sites from this location in Chelsea. Would definitely stay here again.

Staff were lovely and very helpful especially with my 88 year old Dad who uses a walker and needs help. Room was very clean and was cleaned each day. Great location with lots of walkable restaurants, coffee shops, and subway nearby. We found it easy to get around many of the popular NYC sites from this location in Chelsea. Would definitely stay here again.

Na

Na

Amazing!

Amazing!

The location was great and the room was large, clean and beautifully decorated.

The location was great and the room was large, clean and beautifully decorated.

Guest Services placed our rooms by each other without asking and provided top notice services. Room was very clean. Will be staying here again

Guest Services placed our rooms by each other without asking and provided top notice services. Room was very clean. Will be staying here again

It was spotless

It was spotless

great view.....and easy check in!

great view.....and easy check in!

Overall we really enjoyed our stay. Our only complaints were the elevators took FOREVER, the water drained slow from the shower, and the food in the restaurant was not good.

Overall we really enjoyed our stay. Our only complaints were the elevators took FOREVER, the water drained slow from the shower, and the food in the restaurant was not good.

Clean room, great location. Walk distance to Time Square, Flat Iron and other atractions!

Clean room, great location. Walk distance to Time Square, Flat Iron and other atractions!

Nice room, great view. Very clean

Nice room, great view. Very clean

Great

Great

Good staff

Good staff

Great location, great size rooms, great staff!

Great location, great size rooms, great staff!

Great view from the room!!

Great view from the room!!

I don’t have enough nice things to say about this hotel. The service is fantastic. The staff is friendly. The hotel is stunning inside and the decor is friendly and comfortable. Pure class.

I don’t have enough nice things to say about this hotel. The service is fantastic. The staff is friendly. The hotel is stunning inside and the decor is friendly and comfortable. Pure class.

We had no hot water - called the front desk - they sent someone up to check - he showed up after 15 min - checked the water in the washroom sink ( not the shower ) and said give it till dinner time I just turned on the boiler ? 🤔 okay no… 4 girls coming in from Canada for 5 night with no shower isn’t good. We told the front desk once we got down to the floor and said we had reservation. ( dinner ) and if there isn’t hot water we’d like another oil or we’d have to leave . Once we returned At 7:30 pm we still had no hot water - the front desk gave us another room but it was smaller then the original one so they brought us to the 8th floor room 810 ( we had hot water in that room - and that’s what we stayed in - Just upset that we had to repack all of our belongings and told to wait for the boiler to get hot in order to shower ? We paid 3200 for 4 nights 5 days we shouldn’t have to had moved to 3 rooms to be comfortable l.

We had no hot water - called the front desk - they sent someone up to check - he showed up after 15 min - checked the water in the washroom sink ( not the shower ) and said give it till dinner time I just turned on the boiler ? 🤔 okay no… 4 girls coming in from Canada for 5 night with no shower isn’t good. We told the front desk once we got down to the floor and said we had reservation. ( dinner ) and if there isn’t hot water we’d like another oil or we’d have to leave . Once we returned At 7:30 pm we still had no hot water - the front desk gave us another room but it was smaller then the original one so they brought us to the 8th floor room 810 ( we had hot water in that room - and that’s what we stayed in - Just upset that we had to repack all of our belongings and told to wait for the boiler to get hot in order to shower ? We paid 3200 for 4 nights 5 days we shouldn’t have to had moved to 3 rooms to be comfortable l.

Great hotel with amazing view, facilities, and staff. Will definitely come back!

Great hotel with amazing view, facilities, and staff. Will definitely come back!

Good: the staff was very nice and helpful.

Good: the staff was very nice and helpful.

Staff is great, bed and pillows are comfortable, and a great location for food!

Staff is great, bed and pillows are comfortable, and a great location for food!

rooms small for cost and humid and smell of mildue

rooms small for cost and humid and smell of mildue

First things first DO NOT PAY FOR THE “CORNER VIEW” it’s not worth a penny, our friends stayed at the same property and paid less for a normal room and had an incredible view way better than ours, so don’t shell out for the “corner view” it’s just not worth it. BUT staff was so kind, especially housekeeping, the hotel was so clean and accommodating it was refreshing and everything else seemed to go down beautifully. The location is great. Everything is super accessible, transportation food everything and anything is either on the corner down the street or a couple blocks away which was so convenient! Want to give another big shout out to the entire staff who were also kind!

First things first DO NOT PAY FOR THE “CORNER VIEW” it’s not worth a penny, our friends stayed at the same property and paid less for a normal room and had an incredible view way better than ours, so don’t shell out for the “corner view” it’s just not worth it. BUT staff was so kind, especially housekeeping, the hotel was so clean and accommodating it was refreshing and everything else seemed to go down beautifully. The location is great. Everything is super accessible, transportation food everything and anything is either on the corner down the street or a couple blocks away which was so convenient! Want to give another big shout out to the entire staff who were also kind!

Toilet was jammed, service team haven’t closed our room after cleaning, so we came back to the room full of our stuff with the door staring open for half a day. Service was bad, staff are not knowledgeable neither friendly. At the checkout they couldn’t split out bill in two, only one payment station was working… no apologies or refunds at the end of this awful experience

Toilet was jammed, service team haven’t closed our room after cleaning, so we came back to the room full of our stuff with the door staring open for half a day. Service was bad, staff are not knowledgeable neither friendly. At the checkout they couldn’t split out bill in two, only one payment station was working… no apologies or refunds at the end of this awful experience

The view from the room is amazing up on the high floors. The room is very comfortable. Cons: there is a bar on the 39th floor that goes untim 4am and is veru loud with dance music. But if you have white noise you wont hear it. Also when I was there the gym was a hot mess, buckets everywhere filled with water , I guess they had a leak. Could not work out the machines were affected by it. The staff was all very friendly and caring.

The view from the room is amazing up on the high floors. The room is very comfortable. Cons: there is a bar on the 39th floor that goes untim 4am and is veru loud with dance music. But if you have white noise you wont hear it. Also when I was there the gym was a hot mess, buckets everywhere filled with water , I guess they had a leak. Could not work out the machines were affected by it. The staff was all very friendly and caring.

Awful. I was at this property in August and the air conditioning in my room was broken and the room stayed hot, humid and smelling of must. I notified the front desk Vincent who assured me maintenance would resolve the issue. When I returned later that evening the room was still hot. Again I went to the front desk, spoke with Jason who stated there were no other rooms available and maintenance would fix the air. Maintenance came could not fix the air, said the rooms were without air conditioning as well. Maintenance guy brought up a noisy fan with a sound decibel like a jet engine. Was informed by hotel manager Kim that I need to request a refund through Expedia. Absurd experience

Awful. I was at this property in August and the air conditioning in my room was broken and the room stayed hot, humid and smelling of must. I notified the front desk Vincent who assured me maintenance would resolve the issue. When I returned later that evening the room was still hot. Again I went to the front desk, spoke with Jason who stated there were no other rooms available and maintenance would fix the air. Maintenance came could not fix the air, said the rooms were without air conditioning as well. Maintenance guy brought up a noisy fan with a sound decibel like a jet engine. Was informed by hotel manager Kim that I need to request a refund through Expedia. Absurd experience

Close to subway stations and nice conditions.

Close to subway stations and nice conditions.

Excellent

Excellent

This is close to FIT and everything we needed to drop our daughter at college. The lobby is comfortable including a patio with covered seating. Free bottled water, coffee in the room, Kevin Murphy products and reasonable rooms for luggage despite it being in NY. Front desk was so easy and accommodating.

This is close to FIT and everything we needed to drop our daughter at college. The lobby is comfortable including a patio with covered seating. Free bottled water, coffee in the room, Kevin Murphy products and reasonable rooms for luggage despite it being in NY. Front desk was so easy and accommodating.

The bed was super comfy. Live Jazz on Thursday night was amazing! Complementary bottled water, popcorn, and signature cocktails! It was fantastic!

The bed was super comfy. Live Jazz on Thursday night was amazing! Complementary bottled water, popcorn, and signature cocktails! It was fantastic!

Well located hotel and quiet.

Well located hotel and quiet.

Super cute and comfortable. Good area.

Super cute and comfortable. Good area.

Great location for visiting most sites.

Great location for visiting most sites.

It was amazing very accomadating and exciting place people are polite and roof top party is amazing would definitely go there again

It was amazing very accomadating and exciting place people are polite and roof top party is amazing would definitely go there again

The hotel was great and the staff were excellent.

The hotel was great and the staff were excellent.

I was worried about the club next door on a Saturday night, but honestly we forgot all about because it was actually quiet.

I was worried about the club next door on a Saturday night, but honestly we forgot all about because it was actually quiet.

The A/C was not working

The A/C was not working

Excellent service and stay. Out twin bed room was a good size for NYC. The hotel was close to the subway and tourist events. It was our first time and it won't be our last.

Excellent service and stay. Out twin bed room was a good size for NYC. The hotel was close to the subway and tourist events. It was our first time and it won't be our last.

Great location…walking distance to everything including multiple subway lines.

Great location…walking distance to everything including multiple subway lines.

Good location, rooms

Good location, rooms

Nice hotel and good rooms

Nice hotel and good rooms

I loved that is very close to everything.

I loved that is very close to everything.

elevators took at least 5-10 minutes

elevators took at least 5-10 minutes

Everything from check-in to the room experience was exceptional!

Everything from check-in to the room experience was exceptional!

Even though I stated I didn’t want housekeeping at check in, they still tried to come into my room to clean. Why ask if the choice isn’t respected?

Even though I stated I didn’t want housekeeping at check in, they still tried to come into my room to clean. Why ask if the choice isn’t respected?

Incredible stay. Awesome location and staff was top notch. Head up that there is a $30 per day fee that must be used in their bar or restaurant or you are charged regardless.

Incredible stay. Awesome location and staff was top notch. Head up that there is a $30 per day fee that must be used in their bar or restaurant or you are charged regardless.

Nice place

Nice place

At the bar the service was not bad, but was dry - it can definitively be more personalized and attentive.

At the bar the service was not bad, but was dry - it can definitively be more personalized and attentive.

Great

Great

Super comfy beds! So quiet. Lovely and clean. Free bottles of water on front desk always. Got complimentary breakfast one morning for 2 of our party. Plus late check out 2pm. Would highly recommend and would stay again.

Super comfy beds! So quiet. Lovely and clean. Free bottles of water on front desk always. Got complimentary breakfast one morning for 2 of our party. Plus late check out 2pm. Would highly recommend and would stay again.

Very good location great hotel. We didn’t have hot water for one of the days due to an emergency and the room was a little dusty apart from that I couldn’t fault it

Very good location great hotel. We didn’t have hot water for one of the days due to an emergency and the room was a little dusty apart from that I couldn’t fault it

*

*

Breakfast at the hotel was honestly one of the worst I’ve experienced. $35 and extremely limited choice. Very small dining area and the service was very poor. Reception staff were mostly rude, not very welcoming, and any issue we had was met with a very blank uninterested expression. We had to ask daily for our room to be cleaned/ towels changed. Very annoying if you’ve been out all day and then return to a your hotel room with no clean towels or bed made.

Breakfast at the hotel was honestly one of the worst I’ve experienced. $35 and extremely limited choice. Very small dining area and the service was very poor. Reception staff were mostly rude, not very welcoming, and any issue we had was met with a very blank uninterested expression. We had to ask daily for our room to be cleaned/ towels changed. Very annoying if you’ve been out all day and then return to a your hotel room with no clean towels or bed made.

Very clean, super comfortable bed and located just enough in the cut to get away when you need to. Great spot.

Very clean, super comfortable bed and located just enough in the cut to get away when you need to. Great spot.

Very nice hotel and great location. So many things within walking distance. Staff is very friendly and courteous. Will chose this place again at next NYC trip.

Very nice hotel and great location. So many things within walking distance. Staff is very friendly and courteous. Will chose this place again at next NYC trip.

Free bottles of water!

Free bottles of water!

Perfect location !!!!

Perfect location !!!!

Great place to stay!

Great place to stay!

Staff very excellent, and always ready to assist us. The bedrooms werevery reasonably sized, clean, and well equipped. We will definitely use it again for our next visit.

Staff very excellent, and always ready to assist us. The bedrooms werevery reasonably sized, clean, and well equipped. We will definitely use it again for our next visit.

I had a pleasant and quiet stay at this hotel in Chelsea. I felt safe in this part of the city and the subway only a block away. The hotel was clean and had a unique artsy vibe.

I had a pleasant and quiet stay at this hotel in Chelsea. I felt safe in this part of the city and the subway only a block away. The hotel was clean and had a unique artsy vibe.

Great front desk staff, try their hardest to be accommodating.

Great front desk staff, try their hardest to be accommodating.

We enjoyed our stay celebrating a friend’s birthday. The location was good for quick walks to Bathhouse and Pergola. Cleans rooms. We slept very well.

We enjoyed our stay celebrating a friend’s birthday. The location was good for quick walks to Bathhouse and Pergola. Cleans rooms. We slept very well.

Was an excellent pleasant surprise everyone from the minute we walked in, was courteous and friendly, very clean rooms and the entire staff was excellent, especially at the check-in especially Phoenix and the bartenders late at night. Not sure of their names.

Was an excellent pleasant surprise everyone from the minute we walked in, was courteous and friendly, very clean rooms and the entire staff was excellent, especially at the check-in especially Phoenix and the bartenders late at night. Not sure of their names.

Great, will be back!

Great, will be back!

Staff was welcoming. Property is inviting.

Staff was welcoming. Property is inviting.

hotel tres propre, equipe au top pour vous servir

hotel tres propre, equipe au top pour vous servir

Not what I expected from Renaissance, but not entirely bad, either. Would have liked a bigger bar area, as this hotel’s bar was small, cramped, and under-staffed. One bartender for an entire hotel the week after Christmas was not enough. But there wasn’t room for much more, either. Still in all, a good place to get some sleep and get out and see NYC.

Not what I expected from Renaissance, but not entirely bad, either. Would have liked a bigger bar area, as this hotel’s bar was small, cramped, and under-staffed. One bartender for an entire hotel the week after Christmas was not enough. But there wasn’t room for much more, either. Still in all, a good place to get some sleep and get out and see NYC.

The bunny lamp, and shower

The bunny lamp, and shower

Check in experience was poor. Shower was cold. Restaurant was freezing cold.

Check in experience was poor. Shower was cold. Restaurant was freezing cold.

Will defo stay there again

Will defo stay there again

Great

Great

The rooms are small and dark and depressing, while you can tell recently updated, every wall is wrapped in dark wood and there is hardly any space to move. There aren't even ceiling lights. Tons of homeless around outside. Was definitely not worth $400 a night. We had to move hotels after staying only one night there.

The rooms are small and dark and depressing, while you can tell recently updated, every wall is wrapped in dark wood and there is hardly any space to move. There aren't even ceiling lights. Tons of homeless around outside. Was definitely not worth $400 a night. We had to move hotels after staying only one night there.

First time in New York and was nervous about hotel! The Renaissance Hotel exceeded our expectations! Staff was awesome!!

First time in New York and was nervous about hotel! The Renaissance Hotel exceeded our expectations! Staff was awesome!!

The hotel is situated in a good area, and the staff always had a smile on their faces. We stayed on the 22nd floor, where it was pleasantly quiet with no loud music. However, there were a couple of downsides. The shower did not have an exhaust fan, which made it feel suffocating in the small room. Additionally, the handheld shower pipe had a hole and was leaking. Overall, while the room was small—something we expected in New York.

The hotel is situated in a good area, and the staff always had a smile on their faces. We stayed on the 22nd floor, where it was pleasantly quiet with no loud music. However, there were a couple of downsides. The shower did not have an exhaust fan, which made it feel suffocating in the small room. Additionally, the handheld shower pipe had a hole and was leaking. Overall, while the room was small—something we expected in New York.

This was a great place to stay in NYC the location easy and the most comfy beds. The foyer was a welcoming area to sit and the bar nice. Fantastic breakfast place called Joe’s next door. The staff were most lovely and helpful.

This was a great place to stay in NYC the location easy and the most comfy beds. The foyer was a welcoming area to sit and the bar nice. Fantastic breakfast place called Joe’s next door. The staff were most lovely and helpful.

Awesome hotel!!!

Awesome hotel!!!

Good property and great staff!

Good property and great staff!

The hotel is attached to a nightclub and people who were not staying at the hotel were allowed to go anywhere they wanted as there is no security on the premises. On our last day the AC broke and our room was registering 78 degrees. Maintenance came several times and as we later learned the HVAC wasn’t working and upper management knew about it and didn’t go anything about it. There was one man at the front desk that was having to deal with everything by himself but didn’t have the resources to be able to do anything. We will not be staying here again.

The hotel is attached to a nightclub and people who were not staying at the hotel were allowed to go anywhere they wanted as there is no security on the premises. On our last day the AC broke and our room was registering 78 degrees. Maintenance came several times and as we later learned the HVAC wasn’t working and upper management knew about it and didn’t go anything about it. There was one man at the front desk that was having to deal with everything by himself but didn’t have the resources to be able to do anything. We will not be staying here again.

Great place!

Nice hotel in a very good location. The elevators are really slow. Complimentary water is a nice touch as there is a plentiful supply. You will spend a lot of time waiting on elevators and as long as you are patient and not in a rush then you should be fine. Heat in our room did not work 1st day but was fixed.

Also, the rooms are small but well designed. The bathroom doors are actual doors with hinges and a handle. They don’t have the barn doors that are so terribly annoying these days. There are not enough elevators to service this hotel properly and there can be long elevator lines which is especially problematic during thehours of 4 PM and 8 PM. There are no do not disturb door hangers so the excellent cleaning staff will loudly knock on your door at 9 AM. It would be great if they could provide do not disturb signs so that we were allowed to sleep in on vacation. The pillows they use are very nice but are super super squishy so I needed multiple to feel like I had any support. I had to ask three times for the pillows but they did send them and we’re very kind once they did. It’s a crazy weekend Manhattan so we paid the rate of 879 a night, which feels like too high for this hotel. There’s no special quality of service, so while it’s a nice hotel, it’s more of a 495 or under a hotel, not a 875. I feel like the value for the money wasn’t there. As with so many hotels, they appear to turn off the air-conditioning or fan in the middle of the night, so if you’re like me, you will wake up at 3 AM I wonder why it’s so hot! And finally, I feel like they should have a lighted make up or magnifying mirror on an arm in the bathroom.

the porter was exellent

Clean and whimsical

Amazing property with exceptional service!! Highly recommend.

Great location. Rooms were small/ no double beds available

Great location and in walking distance of shopping and dining.

The property is clean and tidy. Rooms were tiny but New York is the playground! We were on the 32nd floor and we were able to hear the booms and bass of the nightclub, I can’t imaging how horrible it would’ve been on the lower floors. I recommend to get the city view room, waking up and going to bed to the Empire State Building was amazing! We also loved the little waters at the reception. We overall really liked our stay here!

Excellent hotel staff. Great location.

Excellent experience. Great location. Very convenient. Friendly staff

Cleanliness

It was a nice area within walking distance of a lot of

Plenty of wonderful other options nearby!

Nice reception and a small bar/seating area. Nice seating area outside too. Location was good. Staff were good. The only problem was the lack of wardrobe space. Literally one foot wide. We were there for 6 days so couldn’t upack and had we not been moved to a larger room, would really have struggled moving round the room with cases on the floor

Great customer service! Feels luxury and cozy. Room cleaning every day like the check in day. Restaurant is delicious. Breakfast on point with different options and good coffee. Love this Hotel!

It is a convenient location. The breakfast is not good. I would skip it.

Also when I checked in, they did not mention the resort fee and what it could be used towards. Other properties generally welcome you as a Marriott Bonvoy customer, but nothing here. I spoke to the same person when I was checking out (to report the curtain issue above); she did apologize but it felt very scripted and cold. Maybe she was overwhelmed, maybe it's her personality but I expected better from this property.

no closets, bath robe, regular coffee. asked to get larger room and desk said they were all the same. The next night the manager said there was one... three doors down! I don't care if it's an accessible room. This room was over $450. and i had no where to put my clothes... or maybe, you removed the robes so there was room in the miniscule closet!

Incredible people, incredible hotel, and even better service.

Fantastic place to stay in New York, near the Empire State Building and many shops around for food and just shopping. Cute little pop up markets and super close to 3 different metro stations for easy access around town

This hotel is in the perfect spot in NYC ! Definitely will be staying again. It’s so many stores in the area & also an amazing massage place across the street. 10/10 recommend. Celebrities also come to this hotel. It’s a thrift store across the street that dressed Rihanna & Michelle Obama how lit ! BOOK you won’t regret ; )

Nice property nice hotel. Nice area

There are so many good things to write about. It was so easy getting around, walking distance to Times Square, Macy's, Empire State and also such good connections to the underground/Metro. We were here celebrating after our 16 year old daughters tough year with GCSE's. She absolutely loved it too, so happy child means happy parents. We will be coming here again.

Rooms are 'NY small' but comfortable and well appointed. I enjoyed the 'forest' theme.

In general acceptable so satisfied

Great

And the views that came with them. The only thing I can complain about is the hot water on the top floors.

Most NYC hotel rooms are small. So, this was the case with my room. It was clean and the cleaning staff provided extra attention during my stay. There are several restaurants and stores within walking distance. They have a rooftop lounge but it’s not owned by the hotel. So, you have to pay extra to enter. They have a restaurant but it’s hours are tricky because they’re not open during certain times. The staff wasn’t always accommodating or friendly during my 4 day stay. Overall, it’s an average hotel.

Nothing. No refrigerator

Cold Shower, no answer at valet & front desk. Limited towels

Great place in flatiron

Very nice and convenient.

I love this hotel they have a cute little bar and restaurant and it was a great area and it was a great place to stay. If you get around a different places we walked to a lot of places love New York. I love this hotel.

Quick check in. Considerate staff. Clean room. Great shower. Good location.

Very well located hotel in the heart of Manhattan, perfect place for those who have been to New York before and want to stay away from all the craziness in the Times Square area. Would definitely recommend!

Paying $85 even for NYC is very high to have to wait over an hour for my vehicle.

It was alright

Nice hotel

The hotel is nice. Couldn’t get to the rooftop area though. Maybe next time. Staff was friendly as well.

Good

Only downsides were the limited number of elevators for its size and the common areas being pretty unkempt (used delivery boxes piling up, there was an entry coffee cup sitting on the front desk as we checked in and no one cared, cleaning supplies sitting in the hallways when not used…) - we’ll chalk it up to probable understaffing.