The Grey

The room was not very clean, the shower heads had visible green buildup on them, which gave the impression that they had not been cleaned properly, the elevator felt old and unsafe and the building had a moldy smell.

Nice location, very clean, everything was perfect.

Place was spotless, super comfortable and the host was attentive, good communication in english and italian. The hotel is located at the 3rd floor, inside a residential Condo.

The location was central to our arrival and departure locations while staying overnight in Naples. The room was very clean and very modern. The building itself is old, but well maintained. I enjoyed that the bathroom products were Grown Alchemy. The bed was also one of the most comfortable beds I have slept on in a hotel in a very long time. The room was well sound proofed from the street noise, but noise from the hallway was more obvious. Not too much though.

Marco on reception is a great city guide, great restaurant recommendations, very helpful, we had a great time with his guidance

We appreciated the Map provided which we used to see much of the City. We appreciated and enjoyed the staff, always helpful. We enjoyed the balcony space and spent time there each day. More so about the building and not The Grey, there was a bit of a musty smell. While the location worked well for us it is located on a busy street, we like to walk in the mornings and saw some not so great things (someone getting sick). There was more light coming in the room in the mornings than what we prefer.

There is a metal staircase next to the room and it was used by the staff and it was extremely noisy in the morning. Also there is some mold in the bathroom.

The hotel accommodated early ( 7:15 AM ) breakfast when we were taking a Ferry Tour to Amalfi at 8:30 AM from Molo Beverello. Pastry, fruit, yogurt, cheese and ham were always available. Coffee was good too. We all loved and adored Marco who would go above and beyond to help with luggage, stuck elevator, call to a museum or order local taxi. He even called us during a day to update us on a tour and arrangement he did. The other staff member, Daniele, was so so. He was very nice to me but other family members felt anxious, like they were bothering him and felt unwelcomed coming too early to breakfast area. The rooms are nicely furnished, with a safe and a fridge and each room had at least one balconette with cute table and 2 chairs. Bathrooms have modern tiles and walk-in shower that is a bit too tight for my 6' 3", 230lb husband. Also bathroom are one step up so one has to be careful not to forget and trip. All our three rooms ( we travelled with grandparents ) had some odd step up or down. The entry from street looks shabby and so is the lobby area. But hotel was good to text us pictures what button to press to get them buzz us in. The elevatore is tiny, only 3 skinny people can fit in and often gets stuck. You need to press extremely hard to get it working. The B&B is on the 3rd floor, but once you are in, it feels wonderful.

The breakfast was amazing and Daniele made a fantastic cappuccino.

Location very convenient with metro station and walking distance from many restaurants and nice area Eveything was great, the only thing we found was a nail in the floor which was not ours haha

Great location and excellent customer service, beautiful and spacious rooms!

I was blown away by this hotel. The rooms are very clean and comfortable. They include robe and gloves which is a nice touch, and a stocked mini fridge. The service was absolutely exceptional. The staff anticipated all of our needs and took such great care of us. They also booked us a private ride to the airport which made our ride back feel so easy and luxurious. Would definitely stay here again!

The property is amazing. The view from the balcony, the location, the facility itself, all in all it was amazing.

The staff was very helpful and kind! The hotel was clean and comfortable, very beautiful!

Simple breakfast ordered the night before.

Very nice beautifully renovated rooms with a balcony each and big windows. Each room is different and decorated with much care. Especially Marco made it a very nice experience to stay. Always very attentive and helping - he really made us feel at home. I would definitely come again :) nothing

We stayed one night only in Napoli, the location is great verry easy acces to, the appartment was clean and cosy with great view

It’s a very nice boutique hotel, staff were very helpful with booking us taxis, location is 10/10, super close to everything. There’s a very nice local cafe next to the building For those who are light sleepers, I suggest to bring earplugs because it’s in the Main Street

A clean, beautiful, modern city hotel in a central location in an old town house. There is a small elevator that works well. Our superior room was very spacious with a small balcony, the bed was super comfortable. There was also a small minibar and a Nespresso machine in the room. As expected, it is very noisy towards the street, but the closed windows are soundproof and there is air conditioning. The water pressure in the bathroom is also excellent. All the staff is very friendly and helpful. We did not have breakfast. Cafés, restaurants and a supermarket is within walking distance. The historic old town is just around the corner, as is the metro. The main train station can be reached by foot in 15 minutes. Not that it's a bad thing, but it's more of a bed and breakfast than a hotel. The Nespresso machine in the room is great, but you have to pay for the coffee from the 2nd capsule. Free coffee would be a good amenity for guests.

Exceptional