Eden Roc Miami Beach

Great trip

Everything was fantastic

El personal súper amable, perdí mi cartera y ellos la guardaron y me contactaron, muy limpio y moderno.

This was the perfect beach location. The rooms were spacious and clean and the staff were very professional and polite.

Room was amazing, great views, spent a lot of time on the balcony, for sunrise, sunset and during the day. Beach crew was efficient and welcoming. The location cant be beat, there are many places to "stay" but there is only one Eden Roc :) Everything was great

Our stay at Eden Roc was a perfect staycation for our family. The rooms were clean, spacious, and had gorgeous views. We enjoyed the beachside loungers during the day and later on the poolside loungers. Service was phenomenal all around, from the front desk to both Nobu and Ocean Social to beach and poolside service. Food and drinks were delicious. There were activities for kids setup near the pool. They had a World Cup viewing area, which was perfect for my family as we are big soccer fans. I highly recommend it for your next getaway.

Excellent

Everything was clean and all staff had excellent customer service skills. Food and drinks were great.

Very clean room the staff was nice excellent beach views

Booked the floor to ceiling windows oceanfront suite. First room was in 4th floor couldn't see anything. Second room floor 12 had a roach in it. Third room 14th floor ended being decent. All 3 rooms were identical which is outdated. Didn't even have ABC on TV couldn't watch the playoffs. Staff was extremely pleasant and helpful! That would be the only reason I webt back for the staffing was phenomenal!

Room was a bit outdated but the balcony made up for it

I reached out regarding several issues and concerns during my stay, and the response I received from Salvador Cortes was dismissive and sarcastic, offering little more than an insincere “sorry.” When guests are paying top dollar, they should be treated with professionalism and respect. Overall, the experience was extremely disappointing. The hotel does not live up to its pricing, and I will not be staying here again. I wish I had chosen the Fontainebleau down the street instead. Unfortunately, I learned that lesson the hard way. Save yourself the frustration and stick with a hotel that has a proven reputation for both quality accommodations and customer service.

Exceptional

This is a stunning hotel with magnificent beach views. In my view though, the room was overpriced. Besides having a great view it was large. But, there was not appropriate space to lay out luggage. The room surprisingly smelled stuffy/stale. The hotel was very clean, but the room itself felt like it would have benefited from a bit of extra time in that department. The shower, while large, felt dingy. Not sure if the tiles/grout need to be freshened or if it was unclean. The valet staff and bell-hop were excellent. The front desk staff upon check in was no particularly friendly. It felt like they were going through the motions waiting for their shift to end. Later that evening, the front desk staff were much more helpful! I did inquire about booking a beach cabana but was told I had to book that from pool/beach staff. As a disabled woman, that was not helpful. Navigating outside to find staff to book this in advance was particularly challenging, so I did not book anything. The breakfast staff were very friendly and helpful and breakful was wonderful! Eden Roc was wonderful to experience once, but I don't think it was so amazing to justify the high price that I paid.