Imperial Holiday Hôtel & spa
About Imperial Holiday Hôtel & spa
Ideally located in Guéliz in the heart of Marrakech, the Imperial Holiday Hotel & Spa is just a short walk from many of the city’s key attractions — only 1312 feet from the Carré Eden shopping center and 1969 feet from Marrakech Train Station, while Jemaa el-Fna is a 10-minute drive away. Marrakech-Menara Airport can be reached in 15 minutes by car. The property features an outdoor swimming pool, a spa with a hammam and massage services, and a 24-hour front desk. All rooms are air-conditioned and equipped with satellite TV and a private bathroom. Some rooms also include a balcony or terrace. The Mont-Royal restaurant serves both Moroccan and international cuisine, and a bar is available on site. License Number(s): 40000HT0757
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Valet parking
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Pool
- Spa / sauna
- Family friendly
- Airport shuttle
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
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no kettle in the room not so good food in breakfast
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Staff
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They gave me a room different from the one I booked, the towels and linens were very dirty, the room service was not up to par, and the noise from the next room was very bad and noisy.
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room was not clean
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so much noise from works within the hotel made it impossible to sleep beyond 10 am
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Nothing!!! Very slow service! First, when I arrived, they said my reservation didn't exist! I had to wait in the lobby for an hour! The front desk guy had to go upstairs to their administration to figure it out! After they finally gave me my room, it wasn't what I booked at all! The window wouldn't close, and there was an electricity issue; I had to turn off and on the lights from the panel box in the wall! And no phone in the room, I had to go to the desk several times to get help! The maintenance guy took forever to come to fix the window, and he was rude! Definitely not worth it, and I highly do not recommend this place.!
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Good Everything is good
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I had to threaten to cancel in order to get a room that’s not on the busy street side and very loud with poor sound insulation, but eventually when I got into the new room there was a nice view on the pool Side and it was fairly quiet. The room was vast. The building is kind of run down and poorly maintained. A lot of details are dirty like the joints in the bathtub for instance. There was a horrible smell in all the rooms from the product that the leaning persons use.
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Good location, good breakfast, dinner and room size.
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Felt dirty bar smelled pool has no sun
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Worst of everything
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I enjoy this hotel because of the location and the expectancy of what you get. I frequent this place whenever travelling to Marrakech Nothing
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My room was a little bit noisy as it's near the main Street.
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Good
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Sink was choked,water was yellow in colour from the faucet/tap
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We choose the Imperial due to location and price. To sleep just one night and catch the train next morning in the near train station. It works for that matter. A little noisy, but tolerable. Nothing dramatic. Maybe the excitement for the African Cup of Nations.
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The restaurant didn’t change their food, they repeats same food everyday.
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Location We are experiencing clogged bathroom drains, and the towels provided are in poor quality. Given the price paid, the overall comfort and quality don’t meet expectations, and we kindly request that these issues be addressed، and The elevator is out of service.
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Close in the center
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Amazing location and literally 3 minute walking distance to the train station. Amazing restaurant literally next door and shops and cabaret and bars around the corner. This isn't a 4 star Hotel. Imagine a room at the Red Roof Inn. Then lower those standards. Asked the front desk and the concierge to help assist with calling Air Morocco in regards to my delayed luggage and they refused and were worthless. Telling a guest at a "4 stat" Hotel to take a taxi to the airport to talk to baggage claim is an unacceptable and inhospitable solution in any country.
