Four Seasons Resort Marrakech

The staff are great, the location is great, and the rooms are good size, but the place needs to be cleaner—I mean a deep clean, not just a daily cleaning. The floors of the rooms and bathrooms need deep cleaning. The place is infested with insects.

The staff were exceptional from check in to check out including the restaurants- fabulous food at rooftop at Zest- Asian and delicious Moroccan food at Inara with traditional music, relaxing and luxurious spa and pool, with unbelievable service, coming around with sample mango smoothies, canapés, etc and room with complimentary champagne and fruit upon arrival . The most luxurious and memorable experience! We will be back, especially for each and every one of the wonderful people who went above and beyond to make our stay spectacular. We loved everything! There was nothing that we did not enjoy completely!

Plungepool in the suite was amazing

It was very old. Needed some renovation everywhere

It's an amazing hotel, with tremendous amenities and exceptional service.

Amazing hotel, staff and location

Just everything but if I have to pick - Zest Rooftop Restaurant and Bar. Nothing.

The Four Seasons in Marrakech is a great hotel that met what I would have expected from a Four Seasons. This was only the third time I have stayed at a Four Seasons (previously NYC, where I was married in 1996, and Houston hotels), and this, being a resort, had more amenities and was equally spectacular. We did a fantastic hammam that I would do again. The guy who treated me, I think his name was Muhammad, was exceptionally good and professional. The grounds were wonderful. We had one of the free-standing roooms near the pool, 72, and it was amazing. The sitdown restaurants are pricey for Marrakesh, with NYC-level prices. The best one is the lunch place next to the pool, but overall the food quality is unexceptional.

I am very disappointed with my stay. At 7:30 PM I still had not received the room I booked. I paid a premium and reserved a pool view room well in advance, yet I was given a ground-floor room with no view. The facilities also feel old and below the standard expected from a Four Seasons.

Everything a true paradise! Nothing

The property was clean close to M avenue and most of the restaurant for night dinning .

I cannot recommend this hotel enough. It was pure heaven for our family of 6. I think they did an incredible job.

The different restaurants N/a

The quality of food is not up to the standards

I had a truly wonderful and pleasant stay at the Four Seasons Marrakech. From the moment I arrived, I was welcomed with genuine warmth and hospitality. The entire staff was exceptional — incredibly kind, attentive, and always willing to go above and beyond to make my stay comfortable and memorable. The property itself is stunning — beautifully maintained gardens, elegant rooms, and a peaceful atmosphere that makes it the perfect escape. Every detail, from the cleanliness to the service, was handled with care and professionalism. Special thanks to the amazing team who made me feel so well taken care of throughout my stay. I highly recommend this hotel to anyone visiting Marrakech — it truly lives up to the Four Seasons name. They were doing maintenance and it was kinda noisy in the morning

Everything was great The AC was noisy

Exceptional

Pool Area very well maintained with service to your sunbed of free waters & snacks during the day. Sun Beds all had towels on them already. Poolside Restaurant, staff were very friendly & food delicious. Bar Staff in the evening were superbly attentive & friendly. Coffee at breakfast could have been easier to get.

The hotel grounds were beautiful, as was our room, and the food in the various restaurants was excellent, albeit expensive. The staff were friendly and looked to resolve the issues we had with the kids club, with the soft pillows. Our room wasn't ready on arrival but they gave us a free lunch/drink to look to resolve. The 2 pools, 1 for kids and 1 for adults was a nice touch, and we could relax in the adult pool when our daughter was at the kids club for an hour, even though the pool was cold. This is not a €1,435 a night hotel. The room was not ready on arrival, even for a check in time of 3pm. We discovered over the holiday there were a lot of cobwebs in the room, and we even nicknamed a spider "Sammy the Spider" and fed him/her mosquitoes. The kids club on the first day our daughter was left to colour on her own. Another activity was "movie time". She didnt want to go back. We flagged to staff and they were very apologetic and the manager came to our door with balloons and an apology card. They then gave her more attention, and she would go for an hour or max two. The staff did also put a little tent in our garden for our daughter which was nice. However the pool was an issue. the "heated pool" for kids wasnt heated, and indeed other guests were complaining. The only warm pool was the Jacuzzi. Within the room, the only tea we drank was chamomile, but then the cleaners wouldn't replace that tea, so every night we had to then call up for more chamomile. You'd think they would learn about their guest preferences The final straw was the breakfast. When we booked there was no option to opt in or out for breakfast, so at €1,435 a night, we thought that the buffet was included in the price. Nothing was mentioned at check in so at breakfast we double checked with the staff as we were handed a receipt for MAD 840 (€80), and the staff said "its included, we just do this for confirming how many people had the breakfast". So each day we did the breakfast, even though we didnt really eat that much every day. one day my wife just grabbed a coffee. On check out however i was handed a bill for €320 of breakfasts. I said this is a mistake, they said no. I informed them we had been told it was included, and they argued and said "no our staff would not have said that". I was shouted at by the deputy manager. i said if they charged me breakfast i would never stay at a Four Seasons ever again.

Great location and comfortable accommodation The resort had limited restaurant and bar facilities. Lots of friendly, willing staff, but service always seemed to take longer than expected