El Andalous Lounge & Spa Hotel

Rooms and public spaces are a bit outdated.

Very old. Rooms were old.

Service and location No parking

I thought the room was extremely dated for the price of the hotel

Location Some toiletries in the room (body lotion, shampoo)

Very old zero maintenance and dirty. Even the plates were not cleaned. I couldn't eat anything at breakfasts. Very old gray towels. Very slow staff

It is a high price for the type of accommodations, bed was too hard, the AC looked like it was never replaced the filter. Once I turned on my bed was full of accumulated dust. They definitely should improve a little bit for the price charged.

The Hotel El Andalous is located between the Airport and the Medina, easy to access, the neighborhood is nice and quite, there is a big mall in 5 min walking distance with grocery shopping and restaurants. The staff is friendly and helpful. Good selection for breakfast, even our very picky 7 yr old son could find something every day. The room was quite cramped for a family of 3, not much space to unpack our stuff. The furniture and the equipment was a bit outdated. The garden and the heated pool was really nice, we could enjoy the swimming even in March. Overall good price / value ratio.

It’s a pickup point for the tour They double charged me and I had to waste my whole night trying to solve this problem

The images were misleading nothing looked like the images It was very small and not maintained

That’s fine but never come back again Not that much bad

Nice pool but not warm enough to go in. Very nice breakfast with lots to select from.

Great stay

Rooms

THE LADY THE DID THAT DID THE EXCURSION WAS NICE. THE ROOM WAS DATED. NOT CLEAN, SHOWER WAS DIRTY. THE BUFFET WAS NOT GOOD AND THEY SAID IT CAME WITH OTHER FOOD ON THE PROPERTY AND THAT WAS NOT TRUE. THE STAFF AT THE FRONT DESK WERE RUDE.

The breakfast was amazing. I expected it to be average but it was delicious. The Check in waiting time was too long

Room service was not available. The room was not clean, and there was no toilet paper; despite requesting it twice, it was never provided. For a star-rated hotel, basic amenities such as slippers and a kettle were missing. The room also did not have a heater, and it was very cold during the night. Overall, the stay was disappointing and did not meet expectations for this category of hotel.

Very pretty hotel, private parking and parking attendants . We had no electricity or hot water, tv didn’t work, staff was unable to accommodate to fix these issues. Paid full price as they refused a refund. Front desk staff walked away in the middle of helping us with lack of electricity to help a young attractive woman that came down. Long wait time to check in. Front desk staff did not have a pleasant attitude.

The location of this hotel is excellent, which is why I have stayed here several times before. Unfortunately, this last stay was a major disappointment. Marrakech was unusually cold, yet the hotel refused to give me the remote control for the heater. I spent my first night freezing and unable to sleep. To make matters worse, my room was on the first floor and extremely noisy. When I reported this to the night receptionist, there was no real effort to help or even show concern. But when you go to the lobby they have these huge heaters near reception to keep the receptionist warm! Whereas the clients are deprived for sleep at the rooms!!! As a regular customer, I expected much better. This experience was frustrating and unacceptable, and sadly it will be my last stay at this property. Facilities are outdated

The furniture in the rooms are very old and style as well needs to be changed