Best Western Premier Lakeland North

Nothing The place was closed for renovations. When we got there they said our reservation was transferred to a different property a few miles away which ended up being a La Quinta hotel.

The elevator was broken

Nothing. Inside of property need to renovated The man at front desk was extremely rude. Went to work came back door keys not working. Ask for help with keys while standing in the freezing cold. Guy with large stomach proceeded to tell me he knows how to do his job. Key never worked left me outside of room. Asked him for his name in which he told me no because he knew he was very unprofessional. I asked why he was being so rude he said what do you expect you didn’t pay much. Interrior of location had blood on the wall and door has an inch gap in which the outside air comes through.

Property closed for renovations upon arrival. Nice staff sent me to another hotel. Which only had a room on a floor that was replacing carpets in hallway on my floor. Take your property off booking.com if you are closed!

Hotel was not open. We attempted to stay on Nov. 1. There was a sign on the door stating the office was only open 7am-11pm (Nothing about the office hours was listed on the hotels.com profile). The door to the hotel was locked, and no answer when we arrived at 11:02 pm. Through the locked door we could see several large carpet rolls. There were no other cars in the parking lot. I saw on other reviews that they got sent to a different hotel, which makes me think they are under renovation right now.

We got to the hotel and it was closed. There were no attendants at the desk and the front sliders did not open. We called twice that night with no answer so we were forced to book another (more expensive) hotel for the weekend. I called the next morning to try to get an understanding of that happened and they said “a manager would call me back when he was available” which has not happened within 24 hours of me calling.

First of all the hotel I booked is not the hotel I got. I know you get what you pay for but I didn’t even get what I paid for (talk about false advertising) I specifically booked a room with a pool view. I get to the Lakeland Hotel and it was under construction. The man at the desk said, we need to send you to our other property down the road. I had been driving all day I was exhausted. It was a La Quinta, and it was run down and unclean. There was a sign on the elevator saying “elevator works” which was concerning, the floors in the hallway look like they have never been vacuumed. The room was decent. I will say the woman at the front desk was nice and helpful but I was very disappointed in the whole situation. Expedia said check out was Noon and he said “it’s 11 we don’t do that” I asked him multiple times to honor what it said on Expedia and eventually he did.

Never again!

We booked a specific room for the night, they called to ensure we were coming and we stated yes; nothing more to the phone call. Showed up only to be told that they didn't have a room for us and were transferring us to a completely different hotel. Not only were we not told over the phone 2 hrs prior to getting to the property, we missed our reservation that we had and the reason for coming to the area. This was inconvenient and shows that the owner/mgmt was incompetent by not removing the vacancy from sites and they did not inform their staff until the last minute.

I like the friendly staff and the service they provided. The ice machines were not working on each floor.

It is a dirty hotel

They sent me to a different hotel.

This facility had no AC so they switched me to another hotel owned by the same owner. That was the worst, dirtiest and in a bad area location I've ever stayed.

Great time listening to tooners doing piorettes next door