SureStay by Best Western Irving Grapevine DFW North

The hotel bed was like sleeping on springs, the bathroom had what looked like splatter paint on the floor. People in the pool all night yelling. Looks like they are trying to up grade but still needs work

Very affordable option for an overnight stay before an early flight. We were able to leave our car here and use the shuttle service to get to the airport. It was much more affordable than parking at the airport, and we felt confident knowing our car was safe while we were away. Overall, a convenient and cost-effective experience.

Superb

Elevator almost squeezed my daughter as I guess there was no sensor on the elevator, the room was about the size of a closter. There was grainy things on the sheets. The toilet barley flushed and the breakfast consisted of muffins and toast not even a orange in sight

Roaches roaches roaches.

Flies

Superb

killed two cockroaches in the room, I know in some places of the country this cant be prevented, but when you can see daylight under the door doesnt seem like they try and prevent wouldnt stay there again.

It was adequate

It was overall a good clean and well organized hotel!

The room was clean and price was low Staff rarely answered the phone. Phone in room 342 didn't work, tv rarely worked and the microwave was iffy. Parking was almost always a hassle. Breakfast was as cheap as possible.

I liked that it was close to the convention center I was going to this weekend The staff I fully believe tried to take advantage of me and charge me more than I originally paid. I had paid $196.64 on the booking.com app to pay for the room before I even arrived in Dallas and I explained to the staff this and they proceeded to give me my room key. When I got to my room and started to relax the staff then called me to tell me the payment for the room didn’t go through but my security deposit did. So I went to the front desk to show them that yes I did pay for the room and showed them the confirmation on my phone and they then say “that payment was to reserve the room and not actually paid the room so they then wanted to charge me another $196.64 and so I then proceeded to call booking.coms customer service and explained the situation which they said they were gonna call the property and discuss it. I kept the phone on speaker infront of the front desk and as soon as customer service came back on the lady working the front desk said “oh it’s okay sir it’s fine now” but customer service said “nobody answered the phone” I fully believe once they saw I was on the phone with customer service they intentionally decided to not charge me again as customer service agreed that I didn’t need to pay anymore as I did pay for the room already

The room was clean and price was low Staff rarely answered the phone. Phone in room 342 didn't work, tv rarely worked and the microwave was iffy. Parking was almost always a hassle. Breakfast was as cheap as possible.

I liked that it was close to the convention center I was going to this weekend The staff I fully believe tried to take advantage of me and charge me more than I originally paid. I had paid $196.64 on the booking.com app to pay for the room before I even arrived in Dallas and I explained to the staff this and they proceeded to give me my room key. When I got to my room and started to relax the staff then called me to tell me the payment for the room didn’t go through but my security deposit did. So I went to the front desk to show them that yes I did pay for the room and showed them the confirmation on my phone and they then say “that payment was to reserve the room and not actually paid the room so they then wanted to charge me another $196.64 and so I then proceeded to call booking.coms customer service and explained the situation which they said they were gonna call the property and discuss it. I kept the phone on speaker infront of the front desk and as soon as customer service came back on the lady working the front desk said “oh it’s okay sir it’s fine now” but customer service said “nobody answered the phone” I fully believe once they saw I was on the phone with customer service they intentionally decided to not charge me again as customer service agreed that I didn’t need to pay anymore as I did pay for the room already

The room did not have a working tub, stopper did not work. Did not have a working shower. The room was ok to get a few hours sleep.

The front desk agent was helpful with the shuttle back to the airport The room did not have a working tub, stopper did not work. Did not have a working shower. The room was ok to get a few hours sleep.

Room was clean and staff were helpful

Showers don’t work and no hot water. Staff locked us out 2x. Don’t book here.

Bad

Overstay was fine. Got in late and took over 45 minutes to check in 3 people. Mostly one. person took 35 minutes and then 5 minutes for me and another person. Not sure what was going on but at 2 am, with a line like that, I'd perfr the computer to check in. in 5 min do I could go to bed.

The staff was friendly, and helpful They advertise hot breakfast, but only had instant oatmeal and toast. There was cereal, cold. So it was not what is being advertised, and disappointing.

The staff was friendly, and helpful They advertise hot breakfast, but only had instant oatmeal and toast. There was cereal, cold. So it was not what is being advertised, and disappointing.

No one answered the phone for transportation from airport never made it to the hotel

Room was rather small, but yet cozy.

.

.

No breakfast even though they said there was

No breakfast even though they said there was

Old not maintained well horrible water pressure the room next door flushes the toilet and you get scolded with hot water. Not a good breakfast sad coffee powered creamer and just cereal, oatmeal and some sad looking muffins.

Old not maintained well horrible water pressure the room next door flushes the toilet and you get scolded with hot water. Not a good breakfast sad coffee powered creamer and just cereal, oatmeal and some sad looking muffins.

The staff was very very helpful. Some rooms can use help but they are actively upgrading. Also the virtual login was interesting. I enjoyed my stay.

The staff was very very helpful. Some rooms can use help but they are actively upgrading. Also the virtual login was interesting. I enjoyed my stay.

Excellent Everything

Staff was xutlrteius

Staff was xutlrteius

Excellent Everything

The room was basic and small but provided what was needed for a one night stay. Breakfast was very limited continental as advertised. Sound proofing in hotel next to airport and freeway was excellent. Very quiet in room. Gym provided decent work out.

The room was basic and small but provided what was needed for a one night stay. Breakfast was very limited continental as advertised. Sound proofing in hotel next to airport and freeway was excellent. Very quiet in room. Gym provided decent work out.

Passable

The front desk was clerk was nice my entire visit! There was an real life human on a virtual TV screen assisting people too when needed. My room was so pretty, clean, and modernized. My bed, sheets, and pillows were clean and very comfortable too! The room has an iron/ironing board and hangers too. The AC unit worked just fine and got cold. The tub and sink water got hot and the microwave oven and refrigerator worked just fine too. The TV only showed MTV because the remote needs new batteries, I guess. I loved the touch mirror with different light settings! I didn't eat breakfast at this hotel. I walked over to Dennys to eat Breakfast instead. The hotel shuttle driver was on time picking me up from the airport to take me to the hotel and also dropping me off at the airport to catch my flight too. I was sure to tip the drivers. I would gladly stay here again because I enjoyed my stay.

The front desk was clerk was nice my entire visit! There was an real life human on a virtual TV screen assisting people too when needed. My room was so pretty, clean, and modernized. My bed, sheets, and pillows were clean and very comfortable too! The room has an iron/ironing board and hangers too. The AC unit worked just fine and got cold. The tub and sink water got hot and the microwave oven and refrigerator worked just fine too. The TV only showed MTV because the remote needs new batteries, I guess. I loved the touch mirror with different light settings! I didn't eat breakfast at this hotel. I walked over to Dennys to eat Breakfast instead. The hotel shuttle driver was on time picking me up from the airport to take me to the hotel and also dropping me off at the airport to catch my flight too. I was sure to tip the drivers. I would gladly stay here again because I enjoyed my stay.

I don't have any complaints

The staff was super nice , helpful and efficient I don't have any complaints

Passable

Good

pet friendly , room is clean sheets jus was dirty , bathroom curtains were filthy & no couch in room & bed was not queen size

pet friendly , room is clean sheets jus was dirty , bathroom curtains were filthy & no couch in room & bed was not queen size

Very good Nothing

Staff was friendly but hotel room was very old

Staff was friendly but hotel room was very old

Very good

There were roaches running around in the bathroom!

The staff were friendly. There were roaches running around in the bathroom!

Yes really easy

Yes really easy

Room too small for 2 queen beds, bath tub had peeled paint, bathroom ceiling looked unfinished and the a/C's electrical cord is a tripping hazard. Breakfast was just toast and cereal

Room too small for 2 queen beds, bath tub had peeled paint, bathroom ceiling looked unfinished and the a/C's electrical cord is a tripping hazard. Breakfast was just toast and cereal

Shuttle is soooooo bad. Other than that fine stay. Got the job done for a quick sleep for layover. But I repeat BAD SHUTTLE

Shuttle is soooooo bad. Other than that fine stay. Got the job done for a quick sleep for layover. But I repeat BAD SHUTTLE

Nice area and staff was nice My room air didn’t work and it was very hot and uncomfortable. I had my children with me and it was very unpleasant

Nice area and staff was nice My room air didn’t work and it was very hot and uncomfortable. I had my children with me and it was very unpleasant

Dirty towels, rooms smell funny, no shower curtains, inoperative elevators

Dirty towels, rooms smell funny, no shower curtains, inoperative elevators

room was very clean. no place to sit outside. We had our flight canceled for 2 days and had to return our car rental. The weather was great but we had no where to sit in that beautiful weather. soap was way too small. No tissues.

room was very clean. no place to sit outside. We had our flight canceled for 2 days and had to return our car rental. The weather was great but we had no where to sit in that beautiful weather. soap was way too small. No tissues.

Nothing There were roaches everywhere

There were roaches everywhere

Everything was great

Everything was great

We visited from Houston during Spring break for one night. The room was clean, no bed bugs 😁, the stuff at check was very friendly. Unfortunately, i don't remember her name. We checked in at March

We visited from Houston during Spring break for one night. The room was clean, no bed bugs 😁, the stuff at check was very friendly. Unfortunately, i don't remember her name. We checked in at March

Overall ok, pleasent stay. Room very good and clean Nothing to complain

The staff were nice, they have breakfast but it’s not that great. They only served oatmeal, muffins and coffee. Some hotels offer eggs/sausages or even pancakes. The queen bed was also small, it looked like a double. There was also hair on top of the bedsheet when we first got there and a brown stain on the side of the bed. Most likely won’t stay here again. If you’re on a budget then this place is good enough.

The staff were nice, they have breakfast but it’s not that great. They only served oatmeal, muffins and coffee. Some hotels offer eggs/sausages or even pancakes. The queen bed was also small, it looked like a double. There was also hair on top of the bedsheet when we first got there and a brown stain on the side of the bed. Most likely won’t stay here again. If you’re on a budget then this place is good enough.

The only thing really nice about this place was the guy that worked at the front desk. He was very nice, polite and helpful. Robin started with the shuttle from the airport. I called seven times while I waited over two hours for Forum to show up. I was ready and waiting a little after 11 PM and didn’t end up getting picked up until after 1 AM. On the ride to the hotel he stopped at another hotel got out of the vehicle and handed my bag to a gentleman. As he was walking away with my bag, I had to yell at the driver, but that was my bag and to stop and go back and get it. The hotel itself was OK. Although the elevator did not work. So climbing three flights of stairs with luggage was not fun. The room was as clean as it could possibly be although the carpet is very old and nasty. It did look like that housekeeping had done a good job.

The only thing really nice about this place was the guy that worked at the front desk. He was very nice, polite and helpful. Robin started with the shuttle from the airport. I called seven times while I waited over two hours for Forum to show up. I was ready and waiting a little after 11 PM and didn’t end up getting picked up until after 1 AM. On the ride to the hotel he stopped at another hotel got out of the vehicle and handed my bag to a gentleman. As he was walking away with my bag, I had to yell at the driver, but that was my bag and to stop and go back and get it. The hotel itself was OK. Although the elevator did not work. So climbing three flights of stairs with luggage was not fun. The room was as clean as it could possibly be although the carpet is very old and nasty. It did look like that housekeeping had done a good job.

The room looked recently updated, but the clothing rack fell off the wall and both the TV and coffee maker didn’t work. I have photos documenting these issues. I hope management will address these problems and consider a refund given the condition of the room and the missing advertised amenity.

The room looked recently updated, but the clothing rack fell off the wall and both the TV and coffee maker didn’t work. I have photos documenting these issues. I hope management will address these problems and consider a refund given the condition of the room and the missing advertised amenity.

I liked getting to the airport quickly we had to request a cleaning they said they had a pool but then it was under construction the shuttle took too long. One night I had to get another hotel to drop me off because the hotel phone was off the hook

There was hair on the towels and the phone didn't work.

There was hair on the towels and the phone didn't work.

Nice, clean and quiet stay

Nice, clean and quiet stay

Poor customer service. Wrong information. Very rude! Everything

loud air conditioner and poor continental breakfast. Room was clean

loud air conditioner and poor continental breakfast. Room was clean

Shower in room 307 needs serious work and please get real creamer. Otherwise, great stay for the price.

Shower in room 307 needs serious work and please get real creamer. Otherwise, great stay for the price.

open and spacious the shower and cleanliness

Very nice rooms, nice staff, neighors were kind of over collapsed, waited some days for my deposit to ho to my same card but i would reccomend

Very nice rooms, nice staff, neighors were kind of over collapsed, waited some days for my deposit to ho to my same card but i would reccomend

For a low priced motel by the airport, this place was a delightful surprise. Very high tech. Maybe I'm getting old or am just from the sticks, but it felt like I was in the future.

For a low priced motel by the airport, this place was a delightful surprise. Very high tech. Maybe I'm getting old or am just from the sticks, but it felt like I was in the future.

El personal amable, el desayuno continental normal. La habitación limpia al llegar, pero no hicieron limpieza los días que estuve

El personal amable, el desayuno continental normal. La habitación limpia al llegar, pero no hicieron limpieza los días que estuve

Nothing Roaches

The place is ok I would not stay there again.

The place is ok I would not stay there again.

Clean room

Clean room

Room cleaners over all Loud noises banging for bout 30min are more before I could fall asleep

The airport shuttle was cancelled because of weather …there was no written statement saying that the shuttle will only be available, weather permitting…we booked this hotel because of the airport shuttle and could not cancel because we booked through orbitz…as a result we had to pay $80 for an uber ride to and from the airport and hotel…I believe that the amenities of the hotel should state that the shuttle is available only when weather permitting. Besides this problem, the hotel room was cold…the heater could not warm up the room and the bed only had one very thin cotton waffle weave blanket on it… had to sleep with wool socks leggings and a sweatshirt to stay warm. There was nothing to place your luggage on to get it off the floor so I was very concerned about bedbugs. The breakfast was very meager also and in a cold room which the front desk said they didn’t have a heater for even though I saw a thermostat on the wall. Do not recommend.

The airport shuttle was cancelled because of weather …there was no written statement saying that the shuttle will only be available, weather permitting…we booked this hotel because of the airport shuttle and could not cancel because we booked through orbitz…as a result we had to pay $80 for an uber ride to and from the airport and hotel…I believe that the amenities of the hotel should state that the shuttle is available only when weather permitting. Besides this problem, the hotel room was cold…the heater could not warm up the room and the bed only had one very thin cotton waffle weave blanket on it… had to sleep with wool socks leggings and a sweatshirt to stay warm. There was nothing to place your luggage on to get it off the floor so I was very concerned about bedbugs. The breakfast was very meager also and in a cold room which the front desk said they didn’t have a heater for even though I saw a thermostat on the wall. Do not recommend.

January 20 at 5 AM we lost hot water and didn’t have water the remaining of the night went to the front office receptionist. Got switched rooms and still no hot water apparently we were the only ones complaining. The front counter lady was very rude. We called several times. She didn’t answer as well as hanging up in our face without answering the phone, she didn’t wanna let us speak to a manager. She didn’t wanna comp a free night of a room. She didn’t wanna give me a refund That was the worst day possible to not have hot water all day and not able to take a bath other than that, it’s quiet not a whole lot of movement or action going on over there they could use better beds. They could use better faucets they can use better sealant For the doors and windows for the heat to stay in. 1.3

January 20 at 5 AM we lost hot water and didn’t have water the remaining of the night went to the front office receptionist. Got switched rooms and still no hot water apparently we were the only ones complaining. The front counter lady was very rude. We called several times. She didn’t answer as well as hanging up in our face without answering the phone, she didn’t wanna let us speak to a manager. She didn’t wanna comp a free night of a room. She didn’t wanna give me a refund That was the worst day possible to not have hot water all day and not able to take a bath other than that, it’s quiet not a whole lot of movement or action going on over there they could use better beds. They could use better faucets they can use better sealant For the doors and windows for the heat to stay in. 1.3

Checking agent not friendly , been on his phone not acknowledging the customer . The live agent check in was great . The room, and the service lady know king on people door reminding us to leave Like we don’t know we are leaving the premises

Pretty good!

Pretty good!

They have only snacks, juice and coffee

They have only snacks, juice and coffee

There was a lock on the door. No one answered the phone to schedule airport shuttle. Ever. The A/C was broken. It was in Texas and it was very hot. I bought a double queen room, and received a single queen for 3 people to sleep on. The TV did not work for any local or cable channels. The room smelled like marijuana. There were no chairs to sit, just a bed. The “breakfast” offered was poptarts and granola bars. This place was garbage. If it wasn’t an emergency, I would have left instantly.

Always clean and quiet

Always clean and quiet

Everything very kind they helped us with an early check in Nothing

They are remodeling the property. It was clean. It has a virtual check in. Parking was goid. Overall it was a good experience.

They are remodeling the property. It was clean. It has a virtual check in. Parking was goid. Overall it was a good experience.

I like the property. Everything was clean and nice

The building was under construction and the noise was unbearable. I called to see what was the breakfast and they just had bread!

The building was under construction and the noise was unbearable. I called to see what was the breakfast and they just had bread!

Location & shuttle Ignored my request. I asked for wake up call they didn’t do it. Just low budget the picture looked better than in person

Quiet, clean and helpful staff :-)

Quiet, clean and helpful staff :-)

Bed was comfortable Stains on sheets. There was an alarm that went off multiple times throughout the night that stated please get away from our building you have violated alarm boundaries... I felt very unsafe there. Weird check in via virtual video call even though person was at the counter. Shuttle to airport van stopped at multiple hotels. Had check engine light on barely ran...

It's nice

The room was clean and the front desk clerk was ok. My stay per se wasn’t unpleasant but leaving to hotel to get to my plane was a nightmare. I was on the shuttle first and the driver went to three other hotels after and picked up some other passengers to take them to the airport as well needless to say those passengers were able to make their flights I’m sure because he dropped them off at their thermals first. While I had to ask him to just let me off at a random terminal because by that time my flight was boarding and I need to just distance myself so I could calm down and book another flight

The room was clean and the front desk clerk was ok. My stay per se wasn’t unpleasant but leaving to hotel to get to my plane was a nightmare. I was on the shuttle first and the driver went to three other hotels after and picked up some other passengers to take them to the airport as well needless to say those passengers were able to make their flights I’m sure because he dropped them off at their thermals first. While I had to ask him to just let me off at a random terminal because by that time my flight was boarding and I need to just distance myself so I could calm down and book another flight

Airport shuttle was convenient and ran often so not hard to get. Woman running check in was a saint, she was inundated because of airline cancellations and she was a pro!

Airport shuttle was convenient and ran often so not hard to get. Woman running check in was a saint, she was inundated because of airline cancellations and she was a pro!

Nice room, wish there wasnt carpet. Nice staff, easy check in

Nice room, wish there wasnt carpet. Nice staff, easy check in

The staff were friendly, the room clean and quiet. My only complaint was a lack of breakfast choices. They need to add eggs and sausage or something.

The staff were friendly, the room clean and quiet. My only complaint was a lack of breakfast choices. They need to add eggs and sausage or something.

The room was lackluster. Had more of a motel feel than hotel. Walls were thin, could hear the TV from the adjoining room all day and night along with the myriad children they had in there awake at all hours. Bathroom did not dry quickly, could do with a fan. Room felt cramped for two people but you get what you pay for I suppose. Air conditioner had bugs in it. Smells from adjoining room also permeated the walls and door. The staff were courteous at the very least.

The room was lackluster. Had more of a motel feel than hotel. Walls were thin, could hear the TV from the adjoining room all day and night along with the myriad children they had in there awake at all hours. Bathroom did not dry quickly, could do with a fan. Room felt cramped for two people but you get what you pay for I suppose. Air conditioner had bugs in it. Smells from adjoining room also permeated the walls and door. The staff were courteous at the very least.

Yes

Yes

Yes it was

Yes it was

I

I

Great everything

Great everything

Hairs all over the blankets , no carts 0 star will never come here again , they lie to u about everything spend 30 or 40 bucks more , then some with quality , broken bed make my back hurt ; breakfast , is joke , nothing to eat , never again at this place , I have video of all hairs on towels and blanket

Hairs all over the blankets , no carts 0 star will never come here again , they lie to u about everything spend 30 or 40 bucks more , then some with quality , broken bed make my back hurt ; breakfast , is joke , nothing to eat , never again at this place , I have video of all hairs on towels and blanket

DO NOT STAY HERE. Horrible. Roaches everywhere and dirty bed sheets. When brought up about any issues there was no accommodation or accountability. Finally when we let them know about the roaches they changed our room but they were not apologetic and took forever for check in and out. Also when asked to speak to the manager they are “never” there till 3am-6am. Would NOT RECOMMEND.

DO NOT STAY HERE. Horrible. Roaches everywhere and dirty bed sheets. When brought up about any issues there was no accommodation or accountability. Finally when we let them know about the roaches they changed our room but they were not apologetic and took forever for check in and out. Also when asked to speak to the manager they are “never” there till 3am-6am. Would NOT RECOMMEND.

The check-in process relied on a virtual kiosk, which ended up taking longer than waiting for a staff member. I was also asked to sign a document agreeing to a $25 damage fee and was informed of a pending authorization on my card, but the front desk could not provide any record of that charge when I asked. After finishing the kiosk check-in, my room key did not work and I had to return to the desk to have it reprogrammed. The same issue happened again the next day, which was frustrating after a long day of work. Cleanliness did not meet expectations. The business center area felt cluttered and not well maintained. Upon arrival, there were numerous mattresses stacked outside the building, which did not leave a great first impression. The overall condition of the property could benefit from much better upkeep. The complimentary breakfast was very limited: basic toast, packets of oatmeal and cereal, Yoplait yogurt, oranges, and coffee/tea. It was enough to technically qualify as breakfast, but lacked quality and variety. I was hoping for something more substantial, especially for guests traveling for work. Although the shuttle was punctual, the vehicle was not clean and the ride felt rough. I tried to avoid touching surfaces inside the shuttle because of how unclean it appeared. The location was convenient for my travel needs, but the cleanliness was horrid and staff was lazy.

The check-in process relied on a virtual kiosk, which ended up taking longer than waiting for a staff member. I was also asked to sign a document agreeing to a $25 damage fee and was informed of a pending authorization on my card, but the front desk could not provide any record of that charge when I asked. After finishing the kiosk check-in, my room key did not work and I had to return to the desk to have it reprogrammed. The same issue happened again the next day, which was frustrating after a long day of work. Cleanliness did not meet expectations. The business center area felt cluttered and not well maintained. Upon arrival, there were numerous mattresses stacked outside the building, which did not leave a great first impression. The overall condition of the property could benefit from much better upkeep. The complimentary breakfast was very limited: basic toast, packets of oatmeal and cereal, Yoplait yogurt, oranges, and coffee/tea. It was enough to technically qualify as breakfast, but lacked quality and variety. I was hoping for something more substantial, especially for guests traveling for work. Although the shuttle was punctual, the vehicle was not clean and the ride felt rough. I tried to avoid touching surfaces inside the shuttle because of how unclean it appeared. The location was convenient for my travel needs, but the cleanliness was horrid and staff was lazy.

Great place to stay and rest ! Staff was very courteous and understanding!

Great place to stay and rest ! Staff was very courteous and understanding!

Nice people here

Nice people here

The room itself isn't as big as the pics suggest, however it was sufficient for what we needed (cancelled DFW flight and a cheap enough room). The front desk was very cordial and helpful. Overall it's an older property with some updates to make you not look as close to the dated things around (random DirectTV box hanging on top of the tv, random missing tiles, etc). The biggest issue was the airport shuttle, while it was on time, the smell of gasoline on our clothes was so bad the front desk guy noticed it right away - I'm shocked that van passed inspections being that bad, and the guy driving (the evening/10p shuttle) was talking with an accent that no one in the whole van understood, then he got a little moody when we all had to keep asking him what he was saying.

The room itself isn't as big as the pics suggest, however it was sufficient for what we needed (cancelled DFW flight and a cheap enough room). The front desk was very cordial and helpful. Overall it's an older property with some updates to make you not look as close to the dated things around (random DirectTV box hanging on top of the tv, random missing tiles, etc). The biggest issue was the airport shuttle, while it was on time, the smell of gasoline on our clothes was so bad the front desk guy noticed it right away - I'm shocked that van passed inspections being that bad, and the guy driving (the evening/10p shuttle) was talking with an accent that no one in the whole van understood, then he got a little moody when we all had to keep asking him what he was saying.

Quiet

Quiet

Blood on sheets

Blood on sheets

Check in was through a machine so it took awhile but other than that it was a good stay. The room was clean and friendly staff. Unfortunately we left before the breakfast was served so we did not get a chance to try it.

Check in was through a machine so it took awhile but other than that it was a good stay. The room was clean and friendly staff. Unfortunately we left before the breakfast was served so we did not get a chance to try it.

Unprofessional behavior. No courtesy call despite the fact that i requested one, so i ended up missing my shuttle.

Unprofessional behavior. No courtesy call despite the fact that i requested one, so i ended up missing my shuttle.

That I could have my dog with loved that part but the in room toilet is very weak room was clean and good place to lay ur head and it was quiet but what didn't make sense was how the front desk clerk didn't know what a plunger was

That I could have my dog with loved that part but the in room toilet is very weak room was clean and good place to lay ur head and it was quiet but what didn't make sense was how the front desk clerk didn't know what a plunger was

I had bug bites every time I slept. Toilet didn’t work. stains all over the carpet. The one packaged oatmeal I had was stale

I had bug bites every time I slept. Toilet didn’t work. stains all over the carpet. The one packaged oatmeal I had was stale

Great staff

Great staff

Noisy, difficult to find parking as they charge travelers for parking spaces without booking rooms. They don't extend your stay unless they charge you a new deposit every time .

Noisy, difficult to find parking as they charge travelers for parking spaces without booking rooms. They don't extend your stay unless they charge you a new deposit every time .

Nice place close to the airport.

Nice place close to the airport.

Friendly service

Friendly service

The property was adequate for a few nights. It was noisy outside my room the first night. The breakfast is absolute bare bones basic, cereal n muffins. The parking lot also serves as a long term parking lot, so finding a spot on arrival was difficult. It is conveniently located near rental car return at DFW

The property was adequate for a few nights. It was noisy outside my room the first night. The breakfast is absolute bare bones basic, cereal n muffins. The parking lot also serves as a long term parking lot, so finding a spot on arrival was difficult. It is conveniently located near rental car return at DFW

Is what it is. Close to important places and clean

Is what it is. Close to important places and clean

I was not expecting a motel with exterior hallways and doors. The convenience of the airport isn’t enough to stay here again. Beds were sagging and room smelled.

I was not expecting a motel with exterior hallways and doors. The convenience of the airport isn’t enough to stay here again. Beds were sagging and room smelled.

Amazing place

Amazing place

Lots of cobwebs mosquitoes in the room

Lots of cobwebs mosquitoes in the room

Room was clean stayed four nights and the maid service never came by and there was no breakfast just old muffins and fruit

Room was clean stayed four nights and the maid service never came by and there was no breakfast just old muffins and fruit

Room was clean and good for 4 people to stay in one room

Room was clean and good for 4 people to stay in one room

Ants were in my bed 😡

Ants were in my bed 😡

I loved almost everything about this property. The location convenient to the airport, the well-appointed room, and the free shuttle to and from the airport. They also offered very reasonable long-term parking while I was away. My only issue was that the literature in my room advertised a free continental breakfast that started at 6:00 am, and I confirmed this time with the front desk, yet the employee who showed up at 6:15 didn’t seem to be aware of this, nor was she able to explain anything. She was only able to repeat,”seven o’clock,” over and over again. I ended up leaving without breakfast and had to buy some food on the road.

I loved almost everything about this property. The location convenient to the airport, the well-appointed room, and the free shuttle to and from the airport. They also offered very reasonable long-term parking while I was away. My only issue was that the literature in my room advertised a free continental breakfast that started at 6:00 am, and I confirmed this time with the front desk, yet the employee who showed up at 6:15 didn’t seem to be aware of this, nor was she able to explain anything. She was only able to repeat,”seven o’clock,” over and over again. I ended up leaving without breakfast and had to buy some food on the road.

K

K

One of the employees at check-in told us that breakfast was available until 9:30. To our surprise, when we arrived the next morning at 9:05, there was nothing left! A lady told us everything had already been cleared away, and when I went to ask at the front desk why there was no breakfast, the man firmly replied that it actually closed at 9:00. He didn’t make any effort to understand or offer a solution, even though the mistake clearly came from a member of their staff.

One of the employees at check-in told us that breakfast was available until 9:30. To our surprise, when we arrived the next morning at 9:05, there was nothing left! A lady told us everything had already been cleared away, and when I went to ask at the front desk why there was no breakfast, the man firmly replied that it actually closed at 9:00. He didn’t make any effort to understand or offer a solution, even though the mistake clearly came from a member of their staff.

Clean room and environment.

Clean room and environment.

It was really clean and quiet.

It was really clean and quiet.

no hay opciones de desayuno saludable, la piscina estaba con una capa de aceite sobre el agua.

The rooms were always clean. The staff was nice except the lady on Sunday she was in her own world. Was trying to rebook our room and she wasn’t paying attention to what I was telling her because she was paying attention to what was going on around her. But the stay and everything was nice.

The rooms were always clean. The staff was nice except the lady on Sunday she was in her own world. Was trying to rebook our room and she wasn’t paying attention to what I was telling her because she was paying attention to what was going on around her. But the stay and everything was nice.

Good

Good

Clean nice rooms and very quite

Everything is always clean and quite

I loved the rooms the quiteness and the fact that they were so clean

Elevators and rooms filled with smoke, requested refund immediately after checking in. Was also charged three times for different amounts without explanation.

.

Good

TV was not working. We saw a couple of roaches in the bathroom. Even a 1/2 star will be to much.

would stay again !

2 of 3 lamps in the room are not functioning. they were never replaced inspite of my complaint. Bad smell inside the room . I guess the carpet is never cleaned . Lot of dust beind the bed frame and corners of the room. Also I donot understand why the check out time is 11 am and not 12 noon. The room service lady knocked at 10:50 am and told me to vacate as she has to clean the room. overal below average .

Spend the Extra, & Have a Nicer Room

Na bisher läuft das Wasser im Waschbecken nicht ab und die Fernbedienung vom Fernseher funktioniert nicht…ein Glück nur eine Nacht!

La alberca está sucia y los cuartos plagados de a cucarachas a montones, mucho asco intentar dormir con cucarachas en la cama y a nadie le importa, el desayuno es súper limitado en alimentos y en tiempo, solo es de 7am a 9am

Great

Airport Transfer was bad, I called ahead to inform my flight would get there at 1am, and told no problem call when you arrive and the 24hr airport shuttle will pick you up. I had to wait an hour in a lonely terminal smelling powerwash detergent. Also, room keys kept getting unprogrammed which was very inconvenient having to go back and forth to get it programmed. Pool should be cleaner, I didn't dare get it, which I really was hoping to use since I work a lot, was looking forward to a little swim. Besides all of this, it was ok, the price should be lower to reflect this service. The room carpet needs cleaning. I don't care for staff that just says ok, and all stays the same. Not going back, too pricey for this type of service. it's also a bit dated, should be cheaper.

Vending was broken, shuttle was free but dirty, nothing nearby, dirty pool, lights in window all night

Avoid staying here until they remodel. Room service is not good. Linen was stained and dirty. Floor was dirty. Carpet ripped. Sofa in living room stained like somebody peed on it. Kitchen stove not clean. Chair ripped. Phone didn’t work. Terrible and like a 1 star motel. Hyatt should pull its franchise name. It’s ruining the brand image.

It was near everything including the airport however it is in an industrial park which I didn't realize. The property was poorly kept and needed significant upgrades. The pictures definitely didnt match the property.

It was an excellent price

Misleading photos. Hotel remodeled the lobby but not the rooms. Smells like mold and humidity and we had a toilet that kept on flushing all night long. We let them know and was not address in our 3+ day stay. The positive reviews are probably from personnel. The rooms actually resemble motel rooms that have one window and one external door to the parking. The lobby bathroom was disgusting, dripping water and the "fix" was a towel.

The 2 start speaks for itself

Rooms and property needs cleaning

Breakfast was pretty weak, cereal, toast and cheap muffins, don’t advertise free breakfast if that’s all you’ve got, say cereal and toast, you’ll lose half your bookings!

Needs more furnishing, young man who attended me in thr front was the best part of the hotel, he was very helpful

Simple and to the point. Great stay

There were no places to eat or shop that were near by

Took elevator, the whole panel (the side with the buttons) just opened up, exposing all the elevator wiring, not safe at all. Room had a smell. No hot water. Called the front desk, no answer. Went to front desk, said they'd be right up, waited about 10 minutes, they didn’t come, called again, they came up, knob was messed up, so got hot water to take a bath, then tub stopper didn’t work. After 12 hrs of flying, was really looking forward to soaking in a tub. Took shower, shower head was horrible, dirty and had the crusties. No water pressure at sink. Toilet would randomly just start running. Mattress was old and freezer part of frig was a block of ice...

For the price you get alot!

Great