Red Roof Inn Dallas - DFW Airport North

The smoke alarm kept going off even though nothing was setting it off.

Dirty Dirty

IT CLOSE TO EVERYTHING WE WANTED TO DO.

The window couldn’t be seen out of, the bed covering and mattress were horrible, there was an unknown substance on the wall, you could see the outside under the door, the floor in the bathroom was sinking. I could not stay there with my son. We had to find another place to stay for the night. The clientele at that establishment was not very friendly and the property was nice taken care of.

Exceptional

Cleaning room This room had a terrible smell

Exceptional

Pleasant

staff was sweet and room was clean

1. The airport pick up shuttle was not only very old but so unclean that you would have tough time spending 5 mins trip to hotel from airport. The driver did not knew even a word of English. I was just praying that van dont break on the way. 2. The room was clean but stuff could be seen worn out. The room had so week wifi that it took 30 mins to open a website. I told front desk and can you imagine what they said. " we know there is internet problem in those tail end rooms. Sry but we cant change the room as no internet is not the reason to change the room as per our policy ". I did not know whether to cry or laugh. For a moment i thought he was jocking with. They did change the room but so unwillingly as if they are doing some favour on me.

Horrible customer service. Definitely NOT recommended.

I’m writing on the condition of my room the room had an overwhelming odor and bed bugs

Location was 15 min to the airport. Inside the room was neat. Ok for a day stay. The property does not look well maintained. It could use some renovation. I would not suggest for families.

Room was very clean, new towels, combo safe in room, microwave, good price. No elevators to get to 3rd floor

It was really nice

The handle of the sink was broke. There were some obvious hairs from someone on the bed sheets.

Staff was okay, room was very dirty

Good to be able to don’t miss the airplane

Was a clean and good location for us . Thanks

rodents

Friendly staff quick check in location close to airport Elevator not working .

Exceptional

I called at 3pm for a shuttle at the airport which is 5 minutes away. I didn’t get picked up until two hours later. There is no water, only coffee in the check in area. There are no amenities. Quality Inn across the street would have picked me up in 10 minutes and they offer a full breakfast in the morning.

Good

Bad

Airport shuttle was convenient to and from the property. Nice staff.

Price point was good and shuttle to airport important. Biggest complaint, tge bed was sunken down so bad on one side that I rolled off. i had to sleep on the opposite side.

Good

Wasn't told elevators were available in the 2nd building (my room was on the 3rd floor). Flushed the toilet & water flooded the bathroom floor. Asked for a different room, & the key card wouldn't work. Guy at the desk was nice enough, just very busy & place needs updating. I left & went to a different place.

First room was musty/moldy smell

The AC unit was broken in our room.

Airport shuttle was a little dicey as well. Waited about an hour at the airport before the shuttle showed up. First van’s back doors wouldn’t close after everyone was loaded so we had to wait for another van. Trip back to the airport the next morning was over crowded and folks had to sit on each other’s laps.

Airport shuttle was good

Bed

there were roaches in the room. i called ahead of time to confirm about park and fly and then arrived and was told it was full.

Great value, the room was perfect for a day trip to Globe Life Field and Six Flags

Very poor

The room was clean, but it had a noticeable cigarette smell. Additionally, the elevator was out of service, so I had to carry two 50-pound suitcases down the stairs. On a positive note, they offer a free shuttle to DFW Airport, which was very convenient.

Staff always very helpful. Room clean and spacious. (Superior) Airport shuttle is convenient.

Spouse is handicapped I had reservations on the first floor. We ended up on second floor and elevator wouldn’t work. Won’t go back here.

Clean and nicec staff

Nothing Room was nasty, smoke, tub was dirty

The room smelled terrible. It was fine for a few hour layover but would not stay again.

Desk clerk friendly and helpful.

The staff was very friendly and welcoming! My room was quite nice and comfortable. I wouldn't mind staying here again when I am in the area!

Clean rooms, parking great freeway accessable

Bad

The front desk gentleman, Ryan, I believe that was his name, was awesome! He has such good customer service skills. He is an asset to Red Roof and I would definitely stay there again & recommend it to others.

Super friendly staff and great location…. If you’re going to Dallas Fort Worth airport, don’t follow your GPS: just find a way to get to the raised freeway which is actually a parking entrance and you get a ticket by pushing the button, and you pay it once you leave at parking and return down the freeway… Make sure to go to the left credit side of the tollbooth, insert the card, and pay only by credit card or Apple Pay

Superb

Super friendly staff and great location…. If you’re going to Dallas Fort Worth airport, don’t follow your GPS: just find a way to get to the raised freeway which is actually a parking entrance and you get a ticket by pushing the button, and you pay it once you leave at parking and return down the freeway… Make sure to go to the left credit side of the tollbooth, insert the card, and pay only by credit card or Apple Pay

The people were very nice and the area was very quiet, there is a denny's right next to the inn that was very convenient.

Clean rooms, friendly staff. Close to airport and places to eat.

Exceptional

The room smelled horrible. There was hair all over the sink ,in the shower, and the toilet was disgusting. Bed was filthy.

air conditioner filter was grossssss....room stink

Bad

Great staff!

Staff was nice but room was full of bugs and very unclean

Very good

Exceptional

There was a mushroom growing under the sink

Shuttle to airport was 24/7 !

Room was terrible, got a smoking room and it smelled like it had been closed up and chain smoked in for days. Curtains had burn holes im them. Door lock was broken. Wals had craxks and holes all thru the room, bathroom was the worst, very unclean, there was dried blood on the wall next to comode, bathroom floor had not been mopped in a very long time. Roaches were seen several times crawling around mainly in bathroom. The furniture was broke (both chairs in the room). Pictures were taken of all of these things and staff acted very noncholant.

Good

Older property but very clean and comfortable.

El personal es muy atento y el transporte al aeropuerto funciona de forma muy organizada. Me volvería a quedar ahí!

I don’t know what to express because everything was just the way I like it. All I need was a place to stay and relax.

Room was clean and there was no noise outside while sleeping. Good over all

Good for a quick stay if you're flight is cancelled and need a place to sleep and shower

It was great ngl, and the Dennys in front helped too

The non smoking room smelled heavily of smoke. They need to do a better job with the air quality in the non smoking rooms.

Clean room. Only spent few hours there as were flying out early. Comfortable beds. Good covers. Hot shower was good.

Easy fast check in, close to the airport, everything we needed for a 1 night stay at a great rate.

Worst maintenance

The airport shuttle provided good service. We caught the shuttle at 4:10am to DFW airport. We also left our car at red roof inn for $10 a day. Clean room and bed was comfortable. Stay in building #1. It’s quiet.

Clean room, staff helpful. Housekeepers really good.

Todo

Very run down

I sincerely enjoyed my stay. The room was very spacious very clean no unexpected bugs. The housekeeping staff was on time every single day and exceeded more than my expectations. This place was where I stayed before I transitioned into my new apartment so I was here for at least a week and if I ever have to, you know stay somewhere near the airport specifically this would be my go to.

It was decent for an overnight stay

Staff was very helpful. For the price the room was great. Parking lot was clean and well lit. All in all a great choice. I will probably stay there again.

Room was in poor condition in terms of cleanliness.

location

location

I arrived and left my reservation with less than one hour. The room was infested with cockroach chips and the air unit does not work at all. I had heat hives.

The outside was not a good look but the room was spacious and nice. The property was clean, there was a convenient convenience store and Denny's right next door. The staff was friendly and helpful. The king bed was very soft, a big plus if that is what you are looking for. Cool ac, working fridge, nothing out of place or broken.

L

Room was very dirty and smells very bad floor was very dirty. I left the room next day though i booked it for two nights.

At this location, the staff were really kind and very helpful. The rooms are very neat. Also, the elevator is a plus.

This hotel is dated, need renovation.

Everything

Water pressure in shower amazing. Airport shuttle convenient.

Very good

.

Poor

Room's are big and clean, staff most helpful. I'm in a wheelchair now, so they have all helped me, rates are the best around, and Denny's is right next door. Thank you.

Everything else was good, like the room was clean and all, but the entrance they need to do more cleaning there

Shuttle great

Horrible

Very clean room, safe area, early morning (3:30) airport shuttle. Comfortable bed. Very economical.

AC didn’t work (had to change rooms). Next room the tv didn’t work. The room was cleaned but mildew was strong-very strong. Bed were descent. Shower was hot and powerful. I would not stay again because of the mildew odor. No electrical outlets anywhere for you phone. Did have a coffee pit-microwave and small fridge

Good

The reins and hotel are very old. They have new bedding and a painting but everything else is very worn. Also I the car price to leave shows $6 per day. I even called to double check it was the correct price. When I got there they said it was $10 a day and would not honor the price it shows on Expedia. They said they do not work with Expedia in the parking price.

Nothing Bad customer service. Bad bedding No wifi No communication

Great staff, room was updated and clean and shuttle service to airport was nice

A

Have stayed here twice, wifi was terrible both times

But a very helpful man took it up for me as I had fractured my L4 which is healing I used the shuttle bus to get back to the airport to hire a car Again the service was good to excellent Thanku jen

The staff was incredible. The woman at the desk for check in was very nice and professional even after the man before me was exceptional rude to her. They were efficient in getting through the masses of people that missed flights like I did. There was lots of stains and hair on the bed especially. The room smelled like cigarette smoke even though it was a non smoking room.

Superb

The staff was incredible. The woman at the desk for check in was very nice and professional even after the man before me was exceptional rude to her. They were efficient in getting through the masses of people that missed flights like I did. There was lots of stains and hair on the bed especially. The room smelled like cigarette smoke even though it was a non smoking room.

Staff was nice room was clean

Bad

Many thing broke in the room Not well clean

The driver was almost unintelligible. On the positive side, the check in person was courteous and efficient. The outside of the property is rundown but didn't seem unsafe or at least not fatal. The room inside was fine, but not new with lots of wear and tear, but the bed was fine. The bathroom, sink were clean and they have a TV with a zillion channels, small fridge, microwave, and coffee maker. If you want to get a snack from the vending machine you have to provide a $50 deposit to get to the room with the machine, otherwise walk across the street to the 7-11 - not what you want to do at 1:30AM after a missed connection. The air conditioner/heater stays on all the time unless you turn off its power. Why they point the air straight at the bed and right over you is something I will never understand. But I was only there for 4 hours to catch the early AM flight out so I survived. The price is very low and you certianly get what you pay for. I decided to Uber in the AM instead of using the hotel, and this killed the savings on the room. My review sounds like 1-star, but the place was okay so I gave it 3.

It was a good value for the price and very convenient to DFW Airport - basic room nothing fancy. Would consider staying there again. Having a 24 hour restaurant next door was a plus as well.

The pictures are make the property look well maintained and spacious. The lobby was small and well worn. The room had an odor and was worn as well. The television did not work.

Took an hour to get the shuttle to arrive at the airport, when called to find out what was going on we got told it was because of traffic. Light traffic on the roads. While checking in after a quick 10 minute ride to the hotel the front desk told someone on the phone the same story. Be honest about the time it takes for the subcontracted driver to stop at the half dozen other hotels they service. Property is in disrepair and building needs a full blown renovation. Toilet flushed and shower worked and it didn’t have bugs.

My stay was amazing

Location and price Coffee maker in room wasn’t working and needed batteries in remote. Not enough towels or soap.

Location and price Coffee maker in room wasn’t working and needed batteries in remote. Not enough towels or soap.

Very good

Perfect low budget option for an overnight stay. The airport shuttle is included. Remember to call them to pick you up at the airport. Once in the inn, you can choose a time for the shuttle to take you back to the airport the next day. Staff was friendly and helpful. The room had everything we needed (towels, soap, shampoo, tissues, toilet paper, hangers, hot water, a working AC, and a comfy bed). Didn't see any bedbugs. The spring box cover was stained. Likewise, the towels and bedsheets had some small remaining makeup stains (I assume a result of bulk laundry). Overall, it met our expectations.

First, she had to wait nearly 3 hours (2 hours and 45 minutes) for a shuttle to get her to the hotel — an exhausting delay after a long journey. Upon arrival, she was assigned to room 133. However, when she entered, she discovered the room was already occupied. She immediately went back to the front desk, where the clerk informed her that someone had already checked into the room under her name. Regina clarified she was traveling alone and no one else should have been checked in under her name. The clerk then stated that the room was listed under the name Reginald, which was incorrect. She waited another 30 minutes as staff tried to resolve the mistake, and she was eventually given a key to room 206. Unfortunately, her key did not work, forcing her to return to the front desk for a new key. After multiple trips, she was finally assigned to room 210. Upon entering, she found the comforter was dirty and had visible spots on it (see photos). By this point, it was after midnight, and she had to be back at the front desk by 3:30 AM to catch her shuttle — leaving her very little time to settle in. Overall, the experience was stressful, poorly managed, and not at all what one expects from a hotel. The room conditions and the lack of proper communication or service made for a very unpleasant night.

Needs updating

Good if you just want a cheap place to sleep

Good location for a short layover, friendly staff.

It was clean and the staff was friendly. Awesome.

Just to be sure there’s no dog hair in the bed other then that I loved the this place it was quiet and peaceful

Staff is good. Room smelled like smoke. Thin walls, we could hear everything from dogs barking to people arguing, Tv had no signal so we used our phones to help drown out outside noise. It was fine for the price. It was just one night,

Passable

It took an hour and a half for the shuttle to pick me up at the airport. I couldn't get the internet to work.

Super clean room! Great for overnight layover stay! 11 minutes roughly from the airport. Offers free shuttle service to airport as well!

Friendly staff and clean rooms, have easy accessible parking

Room was ok, except for black mold growing in shower

Neat

Clean room

Bad

Ac was good

The only thing that I would change is on the hotels.com app I would advertise they have a shuttle. It was super helpful in the morning but getting in super late I had looked to see if they had one on the app but didn’t see it as an amenity

There is bad smell please. Worst place to stay . The area is not safe as well

Great hotel

and a broom. I cleaned my room every single day and put the trash and dirty towels outside my door, hint, hint! Yesterday I went and took some clean sheets to change my bed! They were Not clean, they had food and stains all over the pillow cases that were folded up on the shelf. I called the front desk again to request for the manager to come take a look at that condition of the supposed clean sheets! Then this man had the gull to tell me, if I didn't like it I could leave his hotel!!! I swear if I was a man I would have punched him right in the nose! This man has no idea how to run a business and has no clue about customer service or how to treat people! DO NOT STAY HERE!!!! See above message

Yesterday I went and took some clean sheets to change my bed! They were Not clean, they had food and stains all over the pillow cases that were folded up on the shelf. I called the front desk again to request for the manager to come take a look at that condition of the supposed clean sheets! Then this man had the gull to tell me, if I didn't like it I could leave his hotel!!! I swear if I was a man I would have punched him right in the nose! This man has no idea how to run a business and has no clue about customer service or how to treat people! DO NOT STAY HERE!!!! See above message

AC okay

Awesome 👌

Nothing Everything. I only slept one night on the 29th March and I moved on the 30th March I long asked for refund till now I haven't received anything. Kindly help me to get my refund

In desperate need of investment.

Very poor

exelente hotel, shuttle was perfect

My room had working coffee maker, microwave,and fridge. Front desk staff pleasant and helpful. Clean room and airport shuttle convenient.

Very good

NEAT and PRICE IS FAIR

Parking was good, room was clean

Check-in and check-out were easy, which I always appreciate. The location was convenient too. There’s a Denny’s right next door, plus a gas station and 7-Eleven within walking distance. The shuttle works, but it can be a bit confusing since they group multiple hotels together and use different vans depending on the route. Just something to be aware of. The room itself was okay. You can tell there’s some wear with scratched floors and a cracked sink. The bed was very soft without much support. Wi-Fi was a bit slow for me. The top sheet had a few visible stains, although staff did offer to switch rooms. On the plus side, the AC unit looked clean and worked well. The exterior and grounds could use a little cleanup, but nothing major. Overall, it did the job for a short stay. Not the most comfortable, but convenient and easy. I’d probably look at other options first, but wouldn’t rule it out if I needed something quick and simple again.

Parking and shuttle was a plus!

yes

I didn't safe here. The room smelled. No elevator

The facility definitely are overdue of need of renovations. Internet was fine.

Overall good for me. Room is clean

It was okay.

Staff is amazing!

Airport shuttle was great and quick

Regarding the hotel, you get what you pay for. The shuttle service was absolutely terrible. When I arrived at the airport with a baby in my arms, I called the Red Roof Inn Dallas - DFW for a pickup. Initially, they said they would come in 30 to 40 minutes. We waited an hour, and they didn't arrive. I called again, and then they said they would come in 20 to 35 minutes, but we had to wait another hour approx. It was awful waiting for almost two hours with a baby in my arms, tired and hungry. It was very difficult to contact the hotel from overseas since they only have one communication channel. And the person at the front desk lacked charisma and motivation.

This place was deteriorated and in need of major upgrades in flooring and furniture. We also found a bed bug and while they refunded one night did not refund the other night we booked. Would not recommend this hotel.

The shuttle was not available due to flighr being late even though we let thwm know a week in advance. NO BREAKFAST OFFERED UNLESS YOU STAY A MINIMUM OF 2 NIGHTS. NOT STATED IN AD. Everyrhing else was good, good sleep.

This room smelled so bad. I get all they had was a smoking room but when you open the door you just would literally gag and it stunk so bad all night long. It was just almost unbearable sitting on the bed. You can just see a lot of stuff that was dirty like the floors were dirty. There was a lot of ashes built up in the corner of the floor. Even the air conditioning had looked like Coca-Cola still dull over that you grabbed a rag. Just out of curiosity crack in it. So I mean I don't know I don't. I don't know if it was what's considered good anymore.

Overall it was a good stay

It's a step up from homeless.

good

The room was adequate for an overnight layover. Love the free airport shuttle! I couldn't get any wifi but I was only there for a short night. I would stay here again.

It was close to the DFW airport and the shuttle service was on time. The shower was good water pressure and got hot quickly! You can hear every one and everything! The TV had no connection therefore couldn’t watch it. Bath towels are a minimal size.

Having a shuttle was nice and easy to use and the staff were so nice but unfortunately the room was pretty gross and the smell was really hard to deal with the boxspring had blood in it and the mattress cover was covered in stains the bathtub had rusty cracks i get that its a budget motel but no reason for everything to be all dirty

This property is infested with roaches so bad that I checked out within 1 to 2 hours of being there. Expedia needs to stop their partnership with this business. Expedia should go read the reviews for this property. There was absolutely no way I would have been able to close my eyes and sleep. I even walked to the store and purchased roach spray but it was just too many. I have pictures of 4 or 5 roaches that i killed with the spray i bought.

Ok lo sleep

good and nice staff , clean room

Dirties hotel room I’ve ever attempted to stay in… got a second room and had to kill a roach so I left and requested a refund for my stay

Centrally located , airport and restaurants Clean and HBO

Area Bed sheets wasn't pleasant

The people working are SO wonderful, but the place reminded me of motel 6, was not super clean and my room REEKED of cigarettes

Good

Everything was great, staff was incredible, so kind and respectful, I loved staying at Red Roof Inn so much

Everything was great as it was geared for a US CUSTOMER. staff knew English well. Highly recommended.

Cigarette burns in furniture (non smoking room?), mold stains in bathroom, stain on comforter. Would not of normally booked this place but plane cancellation left little choices. Hotel shuttle picked us up BUT if it was too full for all waiting behind us. Staff was nice enough.

room was so clean , but all other areas dirty, the guy at reception was so dirty an unhelpful , the internet didn´t work , the elevator out of order ,

Area

Booked a non smoking room and yet my room stank of stale cigarette smoke. It was do bad I left the Hotel after 5 hours and bokked elsewhere to stay. Didnt request a change of room as I figured that if the was non smoking room then rest wpuld be the same. Wifi didnt work and the room next door were smoking weed which didnt help.

I didn’t even stay at the hotel just talked to the staff.., they told me my payment didn’t went through and didn’t have more room. I believe your website doesn’t work well with them. I wasted my time taking my there with me in the cold weather Your website didn’t take the payment and so they didn’t have my reservation

Dirty and didn't smell good. I literally crawled into bed my clothes on waiting for the night to be over.

Good

The room was fine but extremely dated. I was on the third floor and the elevator only worked sporadically during my stay.

Property needs upgrades. Rusted furniture. Would not recommend to my friends.

The staff were very accommodating and polite. Old building with cockroaches and the elevator stopped working. Balcony wall is bowing. A little scary. But room was spacious. Airport shuttle was handy and prompt.

The room was one of the worst I've stayed in since one in Sn Cristobal, Venezuela in the 1980s and another one in Cartago, Costa Rica, a mostly short stay hotel with stained walls. At the Red Roof, the sheets were filthy - filled with grime and hairs - long, short, curly and straight. I don't think they had changed the sheets since the previous guest. There was a cockroach on top of the furniture and no plugs near the bed. But worst of all, the old mattress doesn't support you - it literally envelopes you.

The room was one of the worst I've stayed in since one in Sn Cristobal, Venezuela in the 1980s and another one in Cartago, Costa Rica, a mostly short stay hotel with stained walls. At the Red Roof, the sheets were filthy - filled with grime and hairs - long, short, curly and straight. I don't think they had changed the sheets since the previous guest. There was a cockroach on top of the furniture and no plugs near the bed. But worst of all, the old mattress doesn't support you - it literally envelopes you.

The staff was very nice and helpful, room was clean and bed was made daily which I appreciated, and had a cup of coffee before leaving the motel each day which was very nice. I would definitely go back to that same motel.

The staff was very nice and helpful, room was clean and bed was made daily which I appreciated, and had a cup of coffee before leaving the motel each day which was very nice. I would definitely go back to that same motel.

Adequate room. Close to airport. The airport shuttle was great.

Adequate room. Close to airport. The airport shuttle was great.

Didn't feel at all welcome after a very long trip. Was told we were early for check in which was true but after being diverted from NYC to Texas due to weather and not knowing where our next destination was the welcome was horrible. We were told we could wait in the Denny's next door or pay a $20 early check in fee, no mention of happily storing our luggage if we did go to Denny's. This was our first contact with someone on the us (besides airport staff and Uber driver) and it was appalling. Needless to say we didn't stay and sought alternative accommodation. Maybe the check in attendant was having an off day but not a good way to welcome guests especially those from another country

Didn't feel at all welcome after a very long trip. Was told we were early for check in which was true but after being diverted from NYC to Texas due to weather and not knowing where our next destination was the welcome was horrible. We were told we could wait in the Denny's next door or pay a $20 early check in fee, no mention of happily storing our luggage if we did go to Denny's. This was our first contact with someone on the us (besides airport staff and Uber driver) and it was appalling. Needless to say we didn't stay and sought alternative accommodation. Maybe the check in attendant was having an off day but not a good way to welcome guests especially those from another country

The room was great. Everything worked and it was well taken care off. I was on the quiet side of the building and so I slept well. I had one issue that was a problem... The internet didn't work before going to bed. That was a problem but was resolved the next morning. On a small picky note: The elevator smells like a mechanics shop and runs extremely slow. If it weren't for the internet, I would give 5 stars. I would be happy to stay again if the situation presents itself.

The room was great. Everything worked and it was well taken care off. I was on the quiet side of the building and so I slept well. I had one issue that was a problem... The internet didn't work before going to bed. That was a problem but was resolved the next morning. On a small picky note: The elevator smells like a mechanics shop and runs extremely slow. If it weren't for the internet, I would give 5 stars. I would be happy to stay again if the situation presents itself.

Good shuttle service. Stayed for a quick overnight. Only bad thing was the bathroom smelled heavily of smoke

Good shuttle service. Stayed for a quick overnight. Only bad thing was the bathroom smelled heavily of smoke

Desk staff was good. Room smelled like urine. Sheets were stained, dirty, floor was sticky, & covered in long black hair. Bathrooms were super dirty. Walls were stained near bed that appeared by urine. The appliances including fridge & microwave were gross. Desk staff said that there were NO other rooms in better shape. DO NOT STAY HERE! DO NOT BOOK through Expedia as the hotel staff said cannot get money back. I had to go across the street to the Quality Inn for the week that I needed to be in Dallas as the training center was nearby.

Desk staff was good. Room smelled like urine. Sheets were stained, dirty, floor was sticky, & covered in long black hair. Bathrooms were super dirty. Walls were stained near bed that appeared by urine. The appliances including fridge & microwave were gross. Desk staff said that there were NO other rooms in better shape. DO NOT STAY HERE! DO NOT BOOK through Expedia as the hotel staff said cannot get money back. I had to go across the street to the Quality Inn for the week that I needed to be in Dallas as the training center was nearby.

Called for a late check in. The office rep said management wouldn't allow it and would have to cancel my reservation if not checked in by 6pm

Called for a late check in. The office rep said management wouldn't allow it and would have to cancel my reservation if not checked in by 6pm

Hard to find shuttle from airport

It was okay although it was kinda dirty ,the sheets and covers had stains and i saw a few roaches in the restroom

It was okay although it was kinda dirty ,the sheets and covers had stains and i saw a few roaches in the restroom

There were cockroaches in our room. We would like a refund, please.

There were cockroaches in our room. We would like a refund, please.

It was an overnight stay in Dallas the room they first got me was a terrible odor when I check the room the inside of front door had feces smeared on it and also the property is just filthy cigarettes butts all over the place old tires under the stairs

Airport Shuttle Service & Close to Airport.

Booked this because they had an airport shuttle and of course they didn’t. Room was also very nasty

The staff was great and wonderful location!

Courteous staff.

That hotel sucked! Looked rusty old, abandoned and so on.

The room was disgusting. Floors old, patched, dirty, janky repairs, stained and ripped furniture. Sagging curtains, a very loud ac unit, broken tiles, chipped paint, worn out towels. Just gross

In need of update

This is a fine hotel for staying when you have a long wait between flights. Priced right, close to the airport and clean. The toilet did whistle and scream every time we flushed. That could have gotten old fast.

Smell of Marijuana. Elevator was broke. Had to carry luggage to 3rd floor. Microwave didn’t work. Stains on sheets.

Nice stay

The room was dated but clean and had everything you need when traveling. Only complaint is the shuttle is dirty and unpleasant.

The room was filthy, dirt in all the corners. Dust bunnies almost as big as my cats. A tub/shower combo that I was actually afraid to use. A wildly difficult pay to park situation (the website said they charge $6 a day, but upon checking in I was told they charge $10 a day, to get the lower price they list on their own website , I had to shop around on third party sites. I found the $6 a day parking (not on the list that was given to me by the front desk.) then they don’t say online they only shuttle to dfw. No biggie. I was flying out of love field but into dfw. I called the hotel after I made it to the pickup area. I was told 40 minutes. I waited an hour, called back. He said 10 minutes. I waited twenty, called back. He said 10 minutes again… I ended up having to pay out of pocket to get a ride back to the hotel. Now, if the guy at the front desk would have said at the beginning that no driver was coming I would have paid the $20 uber fee and been on my way, but no. I waited… and waited.. and waited.. the rates went up and up. So me. A single woman was stuck in some sort of purgatory. No food available. No water available. No way of knowing when and if the shuttle was going to show. No jacket to put on, no gloves. Having sucked down over an hour and a half of bus fumes, I paid a highway robbery price to get a safe ride back to my car. Absolutely abhorrent customer service.

Was not able to change or cancel booking, army refused to pay for, so it came out my pocket. Found a worst hotel!!

Located in a nice quiet, not to close to the highway, but near the highway to get to anywhere fast Clean and HBO

The staff is nice and the room is very clean.

Their toilets does not work well. It's very stopped up.

Acceptable

There was no bottle water in the room.

Room was clean. They charged $20 for 1 hour early check-in so beware.

There were hairs in the room.

Quick check in .. hot running water during the cold spell, while better known hotels struggled.

This is my second time staying at this hotel when in transit. This is definitely my "go to" for airport overnights when flying through DFW now that I've had a positive experience for both of my stays. This property has the most comfortable mattress! In my opinion, you get a very good room considering this is one of the more budget friendly options in the area offering shuttle service. Nothing.

Front desk staff was good. Check in went fast and easy. The room smelled like someone had just smoked Marijuana in it. The mattresses were mush. We were desperate because of a canceled flight. Would never willingly go again.

Was only staying 1 night. Loved the have smoking rooms because it was cold. Also, let me check in very early but they do change a 20 fee for it. Totally worth it. Nothing fancy. We'll get the job done. Staff was nice

Their is no heat in the room. The shower doesn't have a shower curtain. The toilet has a bad smell.

Despite the heavy traffic of frustrated passengers, he remained calm and incredibly helpful. Not only did he assist in locating which terminal my bags were in, but he also guided me to a different terminal to catch an early morning flight. His level of competence was on par with the best ticket agents I've encountered, and his professionalism made all the difference during a stressful time. It's rare to experience such exceptional customer service, especially under challenging conditions, and I truly appreciated his efforts to make sure I was taken care of. Thanks to his help, I was able to continue my journey without much further hassle. Highly recommend the airport staff for their dedication and professionalism!

The room itself was old and run down with a weird smell but heat worked well and water was hot.

inflexible booking experience

Excellent staff. Fast check-in. Clean room with new sheets. Safe parking lot.

The shuttle . From hotel to airport The provision of shuttle from airport to hotel

No shuttle at last minute to or from the airport No coffee No snacks Elevator didn't work Had to walk 100 yards or more to my room

Smell cigarette in the room

Called for my shuttle bus,did not show up,called 2-3 times same answer “be patient” ,last time I called was about 2 hours after I initially called.

Non-smoking room smelled like smoke, hair on towel, stain on blanket. Didn’t feel safe

The room was clean and nice. My only complaint is that the hot water in the shower and at the sink never really got very hot. It was luk warm.Hot water is a priority for me.

Absolutely nothing other than being close to the airport. EVERYTHING! Beds are uncomfortable. Room was dirty. You can hear everything from people talking in the other rooms to the wind blowing outside.

My bed had, crumbs, blood stains and hair in it. My shower also had previous peoples hair in it. The floor was dirty and i couldn’t walk barefoot on it.

Overall lack of cleanliness in the room. Room smelled musty and smoked in. Killed multiple insects in the room. Bathroom floor was warped and cove base was coming off the wall. Left hotel for 2nd night stay and went to another hotel. Staff was friendly, but the hotel needs some serious work.

My flight was rescheduled due to weather and the hotel refused to reschedule me to the next day. Just took my money. I never support such a company.

Tried to change the date because of the weather flight cancellations but it was passing ball between Expedia and the hotel. Didn’t get the reservation or date change and I lost money. Not happy

A great find when mother nature caused an overnight stay near DFW. Clean room. Friendly desk staff. Dennys next door. Shuttle. Very inexpensive.

The room is ok, but the microwave in my room have issued of heating.

Blanket was so dirty. Heat control was not working, this was my terrible experience

Rate supposedly included breakfast, but no breakfast.

Shuttle didn't arrive after 30 minutes and was told to wait 30 min more. Ended up taking an Uber. Beds were really uncomfortable. Did not sleep. Would not recommend, Red Roof is too "ghetto".

The lighting outside in the parking lot was dim, there was stains and unknown substance on desk and nightstand, used washcloth was left on the shower curtain bar, the WiFi was extremely spotty, and the property seemed unkept. Would not stay there again.

Very good

When arrived was told my room has been cancelled even though I arrived 10 min before check in but yet when I went to Expedia still showed all was fine but I was made to have to make another reservation and luckily got same price but it was an inconvenience being that there was no reason for it to cancel. Also in shower there are 2 shower heads one only has a small stream of trickle of water when you finally get changed to the 2nd head it was little better. The bed was great, it was quiet. The tv is very small and hard to watch from the bed it was like 24in tv. But all in all the room did what I needed but it could use upgrading.

Terrible

Internet

The room was clean, stuff friendly

The staff was friendly and helpful and we had no issues with them. The shuttle was on time and took us exactly where we needed to be. The room was not as clean as we had hoped it would be. There were a couple spots on the mattress cover and something “sticky”. Underneath the bed were crumbs of food leftovers and severe dust. We also found what looked like a “contact lense” on the floor.

Good

The gentleman in the lobby was super helpful. Went down hill from there. Our “smoke free” room smelled like an ashtray, and filthy! Saw a cockroach and hair in the tub. Thankful we didn’t leave with bed bugs or worse!

Clean rooms, nice staff.

Friendly staff, clean room, right next door to a Dennys and a gas station making it very convenient.

This is easily one of the best hotels I’ve stayed at, I was really surprised. Room is super spacious and clean, beds are comfortable, pillows are big and fluffy, big tv with premium channels, airport shuttle, ac, big lighted mirror, water pressure in the shower is great, 24hr dennys next door and plenty delivery options nearby that are open super late! I only paid $46 on Expedia for a two twin bed room… so this was absolutely amazing. My only complaint is the towels for your body are like mini sized… and very linty/dusty. Need better towels. That’s it!

Air didn’t work ( not essential given time of year) elevator not working upon arrival. Tub and sink didn’t drain but given price point overall ok

Good

Almost 2 hour wait for the Airport shuttle from the airport to the hotel

Good shuttle experience

Check in was fine.

Staff was great and hotel shuttle was helpful, although van was visibly very worn out. Bed was fine and in-room coffee was actually good. Microwave had no turntable but worked to warm up water for tea. The price was affordable but we won't be staying there again.

Clean and nice

The outside lighting needs to be better lit! I tripped and nearly took a bad fall due to not seeing that parking lot block that stops vehicles. The stairs leading to the room are a bit sketchy as well due to the poor visibility. The elevator didn’t work, the maintenance man reset it when I asked about its status. He went to the service room, and the elevator was working, yet stopped again after one use. I certainly wouldn’t have wanted to be inside if it had stopped functioning. The location is in a great location, about 30 minutes away from the airport and vehicle returns. Also a good 10 minute drive to food and drink. Another point to note is if you book this hotel, it’s none refundable, I accidentally booked it through Expedia, once I realized what I had done, I went to cancel it and would have forfeited the money! Thankfully it worked out.

The room was clean and the beds was clean the room is small

It was good overall the only issue was the elevator was not working and I got a room on second floor I was carrying a lot of bags so they changed my room for one in the first floor

Clean place, we will back soon

The room smelt so badly like smoke I could barely stand it, and only 2 pillows for each bed.

So let didn't work at bathroom, hair dryer didn't work, toilet broken, busted sink, dirty comforter

Room smells really bad

The bathroom was very poor. There was some kind of large dead bug on the floor and it was pretty busted looking all around. There was a “clean” towel folded on the sink that had a huge lipstick smear on it. My partner and I did not have any lipstick. The blanket looked like someone covered in dirt rolled across the bed a few times.

Enjoyed our stay so much we stayed a couple more nights.

Always great staff. Rooms are great with microwave, refrigerator, iron, ironing board and blow dryer. Very convenient to everything we want to do.

.

I didn’t even stay there. I called in. The staff agreed to cancel my stay then the next morning when I realized I had not been refunded, they told me that they couldn’t cancel my stay and it’s been a fight ever since.

That room was spotless. The outside needs work though, sweeping and the cement walkways could be power washed. I was only there to sleep between my flights and going to my room I worried about what I had got my self into. But the room redeemed my worry. The staff at the front desk where nice

Yes

Everything was great

Room needed to be cleaned. Between the headboard and mattress doesn’t look like it has ever been cleaned

Very nice and clean room very nice receptionist at the desk!

The room smelled like mold and humidity upon walking in. We moved the bed towards the wall so my baby wouldn’t fall and realized it was so dirty under the bed. The tub looked gross with brown/yellow stains so my kids weren’t able to take a bath. Also I requested a shuttle to be picked up from the airport and it never arrived. We waited over 45mins until the neighbor hotel shuttle by Wyndham picked us up and took us to the Red Roof.

Wait was to long for the shuttle. Waited almost 1:45 minutes for the shuttle. If they would have not lied about comming I woulf have taken an uber or taxi. Very frustrated. After that room was fine.

Great room for the price. Convenient to the airport.

Im mot sure. We stayed here 2 hours and had to go. Our flight was delayed. The bed was comfortable. Room was clean.

The outside was dirty. Elevator did not work. Room was clean, though.

Parts of the grounds were trashy. Windows have not been cleaned in what seems as years

The room is very clean. And the gentleman at the front desk was very nice

There were cockroaches everywhere.

Good

Staff was very courteous

Friendly staff ....comfy room only bad thing is the outside isn't well lit

Staff was amazing and friendly. The first room they gave me had roaches so I was moved to another room. That room was better but the hotel is outdated, needs work, and sketchy. I ended up checking out early. You get what you pay for.

Staff was courteous and polite. Room was clean and in good condition.

That said, I had two pillows and several towels that had cat pee on them. Enough to be physically seen. The bathtub had mold, the floors had not been mopped and were filthy. I spilled water and when I mopped it up with my paper towels they were just black! The refrigerator ran hot and I had to turn it off. The staff was quick to respond on the pillows and towels - they seemed unaware of the feral cat issues.

Terrible smell; stained bed covers; awful coffee; dirty bathtub; bright light outside the room.

The place was beautiful and quiet. And the service was impeccable.

everything went well

Staff was great!

It was cool

Greedy people. They will find every way they can to charge you extra.

Everyone w

Staff was very friendly.

Good

I need to cancel. I got a free hotel voucher.

No internet. Staff kept answering phones leaving several groups of customers waiting. The shuttle was late. Room smells.

Room smelled like dirt and dead fish. Hasn't been updated or cleaned really well in a long time.

loved it

Close to airport

Didn't even stay in the room we're almost terrible smell like dog piss smell like dogs sex cigarettes when in the room and went right back out I will be going to corporate to get my money back came from out of town and I was not expecting the Red Roof Inn be this terrorist experience

Clean room but missing coffee maker. Front desk staff was very friendly and helpful. Picked this hotel because of closeness to airport, price and having an airport shuttle. The shuttle was a complete disappointment because it took an hour to be picked up from airport and then schedule in the morning to be delivered back to airport. The shuttle was late and rather then miss our flight we had the desk get a taxi for us.

Clean, staff friendly

Property feel unsafe

It was ok for it’s price. Very well located.

Needs a serious refresh but price was right. Shuttle service van is in worse shape than hotel but it did run on time

room had roaches very nasty

Front desk was very helpful and kind. Didnt like two homeless people sleeping on the picnic table near my room. Comfortable bed.

Nice clean safd place close to the airport

The blow dryer didn’t work and the AC unit didn’t work.

The room was smelling mold, not clean area

It was cool not horrible and not fabulous

Just enough if you're catching a flight out of DFW the next morning.

The room was not cleaned, there were hairs on the bed and the sheets were not new.

Appliances were not working to the best conditions; the TV and microwave were not working.

The room was fine. My issue was with parking cost to leave my car while on vacation. The parking cost was 10.00 a day but they would only take cash .The young lady at the desk could not tell me the site to pay online and she said there wasn't anyone she could call to find out. I was not comfortable giving cash to someone that couldn't answer my questions. I have cancelled my stay for my return from vacation.

Dirty and out of date. Spend $20 more and get a decent place.

Ok

The

Staff nice. Room small. AC noisy. Wifi not working for my two day’s stay. But there is free shuttle bus service which is convenient for flight catch.

The shower did not work and the room smelled and at 11:07 am I heard a loud banging noise on the door while I was in shower screaming that I have to check out or be charged for an additioanl day. When I told him I was in shower he continued to bang the door. Horrible exerience. DO NOT BOOK IN THIS MOTEL.

Excellent price and convenient location.

The price is good. There’s a shuttle to the airport. It’s definitely a lower budget hotel.

Staff is very kind

There was literally drunk people around the area and the lobby smell like weed and there was a drunk man in the straits for hours

The room was definitely run down and smelled of smoke. It was fine for just one night, but I wouldn’t stay longer than that. We had to take extra precautions to make sure everything felt clean. The elevator was out of service, which meant carrying all of our luggage up the stairs—very inconvenient. On the positive side, it was located right next to a Denny’s.

Clean and quiet

Great place to stay when you want to be close to the airport. We were glad they provided a shuttle to the airport.

The

It was not a good experience. The rooms smelled of mildew. My breathing was compromised. My rooms were never cleaned consistently and THE INTERNET SERVICE NEVER WORKED.

No breakfast. Not even a banana. The shuttle is great. They have a Dennys close by but that’s about. Room is decent for the price you pay. Staff is nice.

Not much

Ok

Room smells like mold i only stayed one night and left even if i paid for 3 nights

After letting hotel know i would be late from a late flight, the holet booked my room with some one else. The hotel double book to get double money.

Great for the value

It was quite

Just need a better cleaning but the rest are ok

Ok

Run diwn place

Our room was so dirty behind and under the bed it was stains and pubic hair all over the matress and in the back of the bed we stayed at this room 241 the day of 8/28/25 to 8/29/25 theres alsosome type of bed bugs we couldnt sleep we were planning ti stay the rest of out stay in dallas but we decided to go to a better hotel for the same price the cleaness of the rooms specially the bed area isour priority never never books here again

Very comfortable bed

The room was awful. It immediately smelled like mold when we entered the room. There were black patches all over the ceiling. Everything was worn down and abused. The bathroom door was broken at the bottom and would not shut all the way. The blankets felt gross when we tried to sleep, and the air conditioner was barely staying together. That was my last attempt at staying at a Red Roof Inn. Have only ever stayed in a Red Roof Inn twice, and both times were horrible. Stay away from this place.

For one night, it was fine. The room smelled a little like weed. The guy at the front desk asked me if I wanted 2nd or 3rd floor, but did not mention the elevator was out. This is a motel, with outside entrances. The shuttle to the airport was convenient and on time.

Room was clean and smelled good

For the price would most definitely stay elsewhere, the rooms smelled and the area around is to me unsafe at night. It is close to the airport.

The worst part was, they said they have shuttle, and they let me wait for the shuttle almost two hours, never arrive, I had to order an uber

The staff at this location will go out of their way to make your stay comfy. Its not a big fancy hotel , but it is well maintained and close to a couple of convenience stores as well as a Dennys. Just minute from the Airport abd Grapevine Mall.

Not transportation to the airport and around

good

Great value for the price.

Internet and Cleaning were both INCONSISTENT! The worst experience EVER!!

Clean room, quiet and convenient location.

Good stay, clean room. Airport shuttle was helpful

The afternoon/night front desk person was horrible. There were power washers washing the side walk in front of my room and she sprayed filthy water under my door and i had to use all my towels to wipe it up. I called to get new towels 3 times then I went to the front desk they said they didnt have any towels so i was unable to shower. Never stay here.

The rooms were dirty hair all over the toilet bed sheets stained

If you want to stay in a moldy room this is the place. I god reservation for 2 nights, but we have two check out as soon as we wake up and get ready because we couldn’t stand with the smell of mold.

The first room that they assigned me was dirty. The bed was unmade I’m guessing from the previous guest. The bar of soap was out of its packaging and the empty wrapper was still there and a used wash cloth was in the shower. The toilet wasn’t even flushed. The second room was a little better but I saw roaches in that room. They were probably in both rooms but I didn’t see them in the first room. I definitely wouldn’t have your customers stay there anymore

Decent room for prices. Bed comy

Great place. Quiet. Great rate.

I was unable to make the trip or cancel

Everything’s was ok , but do you need to know there is not elevators.

Everything about our stay was decent the room had a really strange smell maybe just because it was old but it was pretty pronounced.

Roach infestation

Area was fine but property could use a little attention

Shuttle service took forever, had to call 3 times to get a ride from the airport. Nice location and staff was great

There is a reason this hotel is very affordable in a city like Dallas. It is showing signs of age and where and tear. That said, it was comfortable and economical.

It was ok

There is no Wi-Fi working and there are bed bugs

Ok

The property was nice and close to the airport. We appreciated the shuttle service.

The front desk staff was helpful and kind. However, the hotel is extremely dirty and has a very strong mold smell. The surrounding area is also not the safest, car alarms and screaming noises all night long.

Serves its purpose for missed connections at airport. Would be nice to stay past 11am checkout with flight delays though

Property has alot of mileage in it, pretty rough, but clean and economical, adjacent to a diner for meals

Very comfy bed

As above

The room smelled musty

Was given smoking room when I reserved non smoking. The website also did not alert me if I booked a smoking room.

The pictures shown on the application do not match with reality

Good for a one night stay with an airport shuttle.

Competitive price and conveniently close to DFW North Remote Parking.

We got a delayed flight and had to find somewhere to sleep. So I found this, cheap and close. Shuttle took about an hour and when we did get picked up, they had to drop people off at other hotels first. Then we get to the lobby, smelled like cigarettes. Then got to the room, the bed was made but once it was undone, dirt and probably dead bugs. Was too tired to get another room or change hotels. Lock on bathroom door didn’t work either. AC very loud- but durable and kept the room cold. First and last time I would stay at a Red Roof

I stayed here because my flight was delayed overnight. I found them online, this is what I was looking for: a good rate, airport transfer. The bed was very comfortable and the room was clean.

Price, shuttle airport and parking

The staff is always friendly and quick to fix any issues you may have. Close to two convenient stores and right next to a Dennys.

The room was run down the first room the toilet didn't flush. The second room the toilet made a sreadful noise when it flushed. It looks lije water damage in the bathroom.

Very damp and the bed was legit just springs idk how but no padding just springs

.

Excelent

The staff was very helpful. But the room had a terrible mildew-like odor. They did offer to change our room. But the other room smelled the same. It was clean, but outdated. If you need a quick overnight stay, it may work. I can't personally recommend them.

The front desk staff and shuttle were 5 stars!!

Not much has been updated for comfort

It was quiet

5 stars

Took 56 minutes to get picked up from the airport, and the van was absolutely disgusting!

N/A

You get what you pay for, but the room was clean desk attendant was good.

Clean

Comfortable and convenient. Clean

The front desk lady was rude and made inappropriate comments. The front reception area was dirty and smelled bad of cigarettes. The walls are paper thin and you can hear everyone’s conversations around you. The neighboring guest was yelling profanities all night preventing us from getting any sleep! We were also told to hide and lock up all our belongings which left us feeling unsafe. Would not stay again.

great stay

It was in a nice area and all but the conditioning wasn't working and the sheets had stains on them and there was absolutely no cold water!! It was pure hot like boiling hot. It was already 12 am cause my flight got delayed till the kext day and I was tired and it just wasn't pleasant. But staff and shuttle were amazing.

The room looks nothing like the pictures ,room had a musty smell , the bathroom door on the backside had black finger prints all over it like a car garage or mechanical shop , about the only good thing had good water pressure

Scary...we were not aware this was a flop house. The room was clean but haggard. The other guest's were 75%residents and looking rough. Cars in the parking lot under repair. Staff was kind and helpful, but we will not return.

Price right

Great for a quick layover

Just a overnight stay cheap motel. Not recommended for families unless it is emergency stay.

Locations

Very nice staff. Enjoyable stay.

We did not stay, there was a huge puddle of water in front of our door, thrre was no way to avoid bringing in water with us. The room smelled disgusting, we couldn't stand the smell and left. Would like a full refund