Best Western Plus Las Colinas Inn & Suites

El personal y el servicio fue excelente. Mi única nota negativa fue que las locetas del baño de mi habitación estaban rotas y/o despredidas, lo cual, ocasionó que necesitara tener mas precuación al utilizarlo (para no cortarme en el pie).

The bathroom shower had hair from previous guests. The floor of the shower was very cracked and rust on the shower. The continental breakfast had gnats flying around the tables.

It was near work that I must travel to on my own dime from 3+ hours away weekly… they were stacking $300 holds on top of the pre-paid stays, and at one point there were $900 in “holds” total , which was ridiculous. Other hotels in the area hold $50, of no more than $100 for incidentals. It took forever (more than 7-10 days) for the holds to release. I’m staying elsewhere.

Room and amenities

Nice place! Would stay again!

The property was in a great location and easy access to the highway or interstate. The only thing that made it uncomfortable was the bugs in my room every day. I would find dead roaches and live centipedes near the bathroom.

El cuarto estaba bastante limpio pero muy descuidado. Para viajar uno solo, es un poco wear. El piso del baño muy quebrado, y pues el señor de la recepción muy poco atento a explicar donde estaba el gym, por atender otros clientes. El gym estaba descuidado, sin toalla.

Excellent, Clean room and parking, management 5 stars

Staff were friendly Assigned to dirty room at first was upgraded to king suite but not much different. Sheets smelled funny but was to tired argue

Nice place to stay overnight .

The location was perfect for us. Parking was adequate and staff was friendly & attentive.

.

Clean room

Karina the manager, rodolfo and Jessica were Amazing thank you so much for keeping people like them

Karina the manager is excellent person she treated me like I was at home, Rodolfo as well, and Jessica from the cleaning staff was so nice and friendly. The hotel should keep people like them forever

Staff was friendly and it was easy to check in and out. Parking was fine. Rooms were clean but dated. Tub was a little weird and dated, plus it would not drain. Fine for a quick overnight stay but wouldn't be my go to. Nice price and good location.

The property was just okay.

Clean, comfortable room. Air conditioner working well. Great breakfast. Highly recommend.

staff super friendly. need red doritos tho😂 my wife had the blue ones and i wanted red. ended up getting cape cod salt and vinegar chips instead. they were good.

hotel is clean but dated.

Additionally, they held another $250.00 on my credit card + $25.00 for over a week. This is aweful. When confronted about the fraudulent charge, the staff was not helpful at all and deflected to management who were never available. It is my worst experience in hotels.

The room was a handicap room that they put us in, so there wasn't any counter space in the bathroom, which was a problem, but we made it work. The TV didn't work, so they put us in a different room, but once we got in the room, I kid you not, there were no light bulbs in the lamps, so we went back to the original room, and they had maintenance fix the TV the next morning. I went down to the front desk the next morning and asked for extra towels and was told abruptly NO. We are full tonight, so we don't have any extra to spare. I told her that we didn't have any maid service that day, and she said that we must've had a privacy sign on the door, which I told her we didn't, and she still continued to say that was the only reason we wouldn't have had service. I went upstairs and saw one of the housekeepers, and asked her for towels, and she gave them to us. It's not a bad hotel, especially for the price; they just need to be trained on how to talk with their guests, because some guests might not be as courteous as I was.

Room was clean staff was nice. Breakfast was great. Only problem is the fire alarm went off twice one morning and scared us awake. No fire just a malfunction.

Decent Elevator was tight

Decent Elevator was tight

Staff was nice

The cleanliness of the hotel room. The breakfast and coffee in the morning was great.

Room and bathroom were clean and relatively updated if worn around the edges, would have rated higher except for the giant dying cockroach I found on the carpet. I'm fully in favor of pump soap/shampoo in hotel showers, but these were empty and I ended up washing with conditioner. They ran out of breakfast on one of the days so there was a lull with people waiting, but it was decent food and selection for a budget hotel. I'd probably stay there again, just always manage expectations.

Very clean very quiet

Walking distance to Verizon where I had meeting which made me comfortable. Also very close to DART orange line station which will allow easy access to the DFW and Dallas downtown.

The facilities were top notch. The attitude of the staff members.

Public information system seems dormant. Wifi terribly. Breakfast limited menu. No micro in room. Only one elevator. Police response to removal of a vagrant took too long.No brochure in lobby to show places of interest in area.No transport from airport to hotel.

We had a very brief stay, but the room was clean and the breakfast was good.

No room available when I went, had to go somewhere else

The breakfast was good and some nice surprises on the menu. Biscuits with sausage gravy and sausage Patties. Huge tasty waffles and fresh fruit. A yogurt bar with chopped fruit. Muffins bagels and all the fixings. Milks and juices (bottled) were great. The beds and pillows were very comfy and clean so we slept well. Only set back was the shower was not as clean as I would’ve liked. Hairs all over the walls as if it was mopped. The bottom of the tub was slimy and slippery. We have stayed here before and never noticed this. I would never pick a hotel with a nasty shower so that leads me to believe it was clean on our first visit. I will definitely give this location another try.

Clean and spacious rooms. Property located in safe and convenient area. Breakfast had limited options but was good.

Clean and spacious rooms. Property located in safe and convenient area. Breakfast had limited options but was good.

Dirty. Ugly smell. Breakfast options very extremely limited. Cleaning lady rude. Night shift dude with attitude . Pics on here are nothing really to what it really is when you get there from my experience. I wouldn’t go back. & I do NOT recommend. Needs better maintenance, better customer service, needs to be remodeled. Do better.

Should have airport shuttle

Room was very clean except for a spider that was there. Breakfast was good.

Everything was amazing, staff was very polite, breakfast was amazing, the rooms were very clean and comfy during our stay for our daughters cheerleading competition. Will definitely stay here again if we ever go back to Dallas

Clean rooms staff was excellent

Need a little updating

Need a little updating

would like more selection for breakfast

Very good experience for a very affordable prize. Supper happy with the hotel.

Blood on the floor, was switched to a different room the new rooms AC did not work. I went back to the desk for help and the Manson staff was a total rude jerk she asked questions like I was not competent enough to know how to work the AC unit.

Loved it

Excellent!

good location needs some repair notice drywall peeling in bathroom. Also poor lighting only had a floor lamp in main room and didn’t work asked for repair but maintenance was gone for the day

good location needs some repair notice drywall peeling in bathroom. Also poor lighting only had a floor lamp in main room and didn’t work asked for repair but maintenance was gone for the day

Clean Room and nice staff!!

Great place

They dont have a pool, like advertised on the website.

They dont have a pool, like advertised on the website.

Helpful and friendly staff!

Good

I’ve been to many best western ave this one by far was the worse!

I’ve been to many best western ave this one by far was the worse!

Na

Outstanding customer service! Bathrooms need vanities. No place to put toiletries without them sliding off bc sink and commode tank are both slanted towards the floor.

Outstanding customer service! Bathrooms need vanities. No place to put toiletries without them sliding off bc sink and commode tank are both slanted towards the floor.

Totally recommend! The rooms are clean, breakfast was really good. Nice area.

Convenient location

Good

Nice staff

everything was nice

great

The room was very clean and the bed was comfortable to sleep in.

This hotel is clean and you have control of an individual thermostat. They have stand up showers with sliding glass doors. My experience with the staff was exceptional.(especially Maddy)

Very nice

Easy access to all restaurants and highways

Nice building and clean room. Staff member at check-in was not very welcoming.

Maddy was awesome great customer service always helpful and friendly. Never had a bad experience with her or any of the staff for that matter. I’ve stayed here about 20 to 30 days in the last two months for work and I am never disappointed.

The staff are amazing, the room service is above and beyond, location is perfect and close from everywhere, and super safe. Highly recommend 👍👍👍👍👍

Staff was great and helpful.

Breakfast was ok.

Breakfast was great, wasn't the same thing every day.

I come here often for work and I stayed at other hotels. I have recently started staying here and I will not be staying anywhere else. Maddie and the staff here are super helpful and are always accommodating anytime I come to town no matter the time the housekeepers are friendly and it is very accessible to everything. My company stays here exclusively now.

Carpet was veey bad, smoking smile allover.

Fire alarm went off early in the morning. Bad way to wake up.

My husband and I had a great clean environment , breakfast was great wonderful costumer service.

It was great

It was clean and a good value. The guy who checked us in was maybe the least friendly person I’ve met. We got in late and a few people hanging around in the parking lot was a little uncomfortable

It was wonderful

Yes

very clean , a quick check in

Clean room, really good bed , need a bathroom upgrade

Perfect location

I had an excellent stay and would highly recommend this place to anyone planning a trip. The property was clean, well-maintained, and very comfortable. The location was perfect, making it easy to access nearby attractions, restaurants, and transportation.

Everything was great, clean room, breakfast & parking.

Very good

Nice and clean room with lovely smell. Good breakfast. While some staffs are really nice, one guy was pretty rude - the receptionist in night duty. One of the lights wasn't turning off at night, which ruined our sleep for that night.

The breakfast was so fresh. The whole area was filled with happy staff. The whole area was clean. I felt safe in the parking area. It was amazing.

Room was hot and wouldn’t get cold and I had a random charge to my card at 3 am and when asked about it they couldn’t tell me why

The staff is very friendly and helpful. But it took a couple times to ask them to change my towels out and clean my room. The breakfast is nice.

All good

Shops were nearby

breakfast included, clean rooms, helpful staff.

My stay was very pleasant. The rooms were clean and the location is great with stores nearby for pretty much anything you need. The staff was very friendly as they engage in conversation and actually care about what you have to say.

Exelente

This hotel has weird shaped rooms. Our door didn't close all the way unless you helped shove it close. The carpet was coming undone across the floor and the flooring itself was very uneven. The complimentary breakfast was awful and rarely refilled, and there was a sign saying you would be charged for it in the room but not at the breakfast area. The pillows were awful. The best thing was the shower and water pressure.

No air conditioning. They’re over booked and made us wait 3 hrs in the checkin line after arriving to the property to inform us that they’re over booked and we have to make us over own arrangements at 12 at night. After we raised our inconvenience, they gave a room which is not functional.

The rooms add issues of no working lights etc. We had to move twice for issues.

Staff was friendly, the room clean, great coffee and the breakfast selections were okay. Wishing there was an egg option without the cheese wiz.

The room was very clean and newly renovated. Great location and easy access to the convention center. Many restaurants that within 5 minutes to drive to.

El de

All was good

I complained and they said it was a privacy issue. Nevertheless, of the 4 rooms, one was clean, 2 were dirty and in the last one had new towels but the bed was undone. Very bad experience!

Greta

The stars are for Maddie at the front desk, she knows what the front desk job is about. The cleaning crew did not come one of the days I was there.

They did an incidental charge of $25 at check in where we did not use anything in the room and had a mysterious $44 charge the day after check out. I tried calling a dozen times but nobody picks up. Disputed the charge with my CC. BEWARE!!!

Good

Price was first…. The property is modern and clean. Our room was clean and nice. I have never had a hotel breakfast with so many hot and cold selections. We travel to Dallas often. This will be our go to place. Price next time won’t be the first factor.

The fellow that was there for check out just couldn’t be bothered and was not helpful in any capacity

Breakfast didnt have butter, no attendant there to serve. The TV in the room was broken and the front desk was not courteous. They used harsh language for communication with the guest.

The staff was extremely friendly. I had to immediately book a hotel because my inital hotel cancelled my booking with no notification and I was already in town. The front desk person I called to confirm my arrival was really kind and helpful and sent a follow up email with the hotel info, so I wouldn't have the same issue as before. When we arrived to the hotel (11p), the lady working the desk was also sweet and helpful.

The staff were all great!

Clean room

The hotel that I reserved has moved and the one sitting there isn’t open. I received no real verification from you that anything had changed

Very nice clean and quiet place to stay

Thanks

Glad I found this hotel! Staff was very friendly lobby was nice and clean. Room was excellent . Very quiet could not hear others coming in and out of rooms. Will definitely stay again

Yes staff was poor and no heat in room

Clean rooms, friendly staff and good breakfast

Yes

I must say I was really impressed with this hotel. One of the cleanest hotel rooms that I've seen in a while... But then breakfast came around, which was bagles, bread, coffee, waffles, juice and milk. THAT'S IT! And the next day was worse because breakfast was basically the leftovers from the morning before. Staff didn't even try to restock, I had tell the front office to refill the waffle batter machine and another guest asked for more bagels at 7 am. We were there for a Judo tournament and had a long day ahead of us. Some kind of protein or fruit would've been nice

Room is clean, staff is courtesy.

Staff was excellent

Good: clean and relatively new property. Bad: horrible service. A front desk lady during the night shirt was a horrible rep. It took her 45 min to check us in, when hotel was almost empty. Not only that, she charged us three times for a “deposit fee” (by mistake of course). After i disputed these overcharged fees she said i was rude and asked us to leave the place or else she would call the police. I said fine, call the police b/c i didnt break any laws. My little daughter was frightened as she thought the police would arrest us. Of course, she never called the cops (because we didn't do anything wrong), but surely ruined our stay.

The staff was awesome. The Hotel was quiet and the room was spacious. However, it was apparent that poor carpentry had been practiced in the renovation. However, would stay again.

Dirty

This place is a dump. Cockroach the size of a quarter in the bathroom. Breakfast was cold coffee and stale bread. Should be condemned.

The staff was very helpful and friendly. Thank you for a peaceful stay easy checking in and out.

The atmosphere is Dirty nothing is well taken care of. The photos on maps is not how the hotel looks at all. And we paid for 2 nights and we left the 1 night, please give us our refund for the 2nd night.

Everything was ok. Just the breakfast did not have a lot of options to pick from.

Loved it

Clean room friendly staff

Clean room and facility, perfect location, especially with the event at Levy Event Plaza was less than 10 minutes away. It exceeded our expectations and the front desk attendant, Dewey, was very accommodating!

I just wish the room had a bathtub for taking a bath instead of a walk in shower. Also, the bed wasn’t too comfortable. It was a stiff spring mattress. Those aren’t ever comfy. Last but not least, the floors were wonky. The carpet was uneven and squeaked whenever I walked on it. The bathroom tile is wobbly too.

All was good within this budget friendly options except bad smells from the floor carpet. I would recommend this property for 1/2 night stay.

The room itself was clean and comfortable, but unfortunately, it had a strong odor when I first arrived. I ended up ordering a Bath & Body Works plug-in air freshener and a box fan through Instacart, and opened the window to help clear it out.

All of the above. Great job 👌👍

Blankets were dirty and they don't accept all credit cards for the down payment.

Front desk lady was nice and rooms were clean

Easy parking , clean room, great check in and out process

Bed comfy,room clean, good check in.

The staff was super friendly and the room was very clean, only thing id change is i wish there was a microwave in the room

Not bad

Good staff, convenient location

when I checked in, I was given a room that the TV nor did the phone work, so I had to go back to the desk and get another room

An otherwise excellent stay was marred by both the body wash and conditioner dispensers in the shower empty. It is pretty standard that hotels provide these items so I wasn’t traveling with either. Definitely an important oversight.

The coffee and breakfast was good too!

Fire drill at 1am

Did not have a good stay at this Fairfield , which I have stayed at many Marriott hotels as we travel often and we where very disappointed had multiple issues (shower/bathtub not draining) which we reported two times to hotel staff and they were unable /didn’t fix during our stay (which was several nights). Fire alarm went off in the middle of night and had to be evacuated outside for 20mins until we could go back in after fire department came (never saw or spoke to hotel staff ) this was very disappointing .

It was a nice stay

The staff is friendly, but this hotel needs to be knocked down and redone. Also, it appears that there is a restaurant next-door, but it looks like it is abandoned. There are numerous broken down old cars in the parking lot with flat tires and covered in dirt, they have obviously been there for months. I’m surprised the city code enforcement has not come down and abated this property. THIS IS A DUMP.

None

the parking was great, and it was a nice quiet place. i didn't get to try the breakfast.

Took 3 Try’s

The room was nice. The carpet and furnishings need upgrading.

Room.was clean maid service acceptable staff pleasant. Breakfast was great.

Breakfast was very good.

However, the staff at the front desk were always nice.

Staff confused about reservation and rate from expedia. Awkward parking lot

We really appreciated the hotel when we stayed there. It was quiet & comfortable.

Pleasant stay. The room was clean and the property well kept.

Really helping front desk guy who assisted us each time we went up to them.

Everything was wonderful. Very nice continental breakfast. Nice staff and great location.

Great amenities. Clean rooms.

Room stunk like a whole bottle cologne. Found make up on sheet. Trash under sink. And ROACHES! Cant attach pictures 😡

Amazing customer service!!! You are welcomed by friendly, patient staff. Great stay for families with young kids.

The room was very nice and clean. We enjoyed our stay

After the major screwup with my first reservation, Fairfield Inn Los Colinas reduced my frustration and made for a peaceful experience.

The hotel was average. The desk staff was not welcoming or friendly on arrival. The key did not work for my door immediately, so I had to get it redone. The toilet wouldn’t flush correctly, so I had to call maintenance. It was not a good stay.

Great place

Definitely staying again

Unfortunately, the first night I arrived I saw a large cockroach right above my bed. I don't really fault the hotel, it is Texas after all and bugs are to be expected. The front desk clerk immediately had me switch rooms, however, I didn't sleep at all because we got moved to a room directly above the old room so I kept thinking the roaches would scatter after being sprayed. Probably not true but I could not get it out of my head. Then the next morning I woke up and the toilet wouldn't flush. Once again, they immediately went to fix the problem. The staff is great and attentive and I think try to do their best with an old hotel.

Room was outdated & not very clean. Only the shower was renovated.

As a competing hotel chain in this day and age, Wi-Fi is a must. This facility lacks a workable Wi-Fi.

It was clean, the breakfast was great, there was plenty of parking, and check in was easy, the bed was comfortable. I would definitely stay again.

They had breakfast! It was nice and quiet love that the front door lock and they have to open it . Good to keep everyone safe

Nice room with fridge and microwave, comfortable bed, and separate seating area with tv in the room. Staff was kind.

Reasonably priced

The smell was terrible the first Room so went back to the desk made complaint. So they gave me another room which still smelled but not as bad ants. Not really clean. I checked out early next morning. We was uncomfortable

Satisfied with Hotel and staff!

House keeping did not change bed sheets, it smell like sweat when I layed on bed.

Property was run down and in disrepair

Went to see the eclipse. It's only a 5 mnute walk from the Orange DART rail line which is nice if you don't have car. The breakfasts were all very good. Nearest other places to eat are anywhere from 100 yards (one place) to half a mille as an FYI if you don't have a car. Room was nice and clean with no problems. For some reason I thought they had a pool which they don't, but you can swim at the neigboring Mariott which is 3 min walk from there. I will point out that our cab driver got all confused trying to follow his GPS using the 630 W John Carpenter Freeway address (this hotel is next to the freeway but clearly not right on the freeway), however I also think he may have just wanted a bigger fare by getting lost. If you are looking for a nice walk, head over to Jefferson Park about 0.6 miles away and enjoy the lakes and walk. Anyhow, it was a great time and thank you!

No vanity or channel guide , slight odor in room, and no microwave

I repeatedly called because the television did not work. No one came the evening then the next morning it took two calls. The television eventually came on but no wifi for the Netflix advertised due to bad wifi signal . The bathroom floor around the shower need repair . Felt very cheap.

I enjoyed the room and breakfast, a great place to stay.

Low flushing toilet, slow sink drainage, one-day elevator didn't work had to walk up to third floor.

Place was clean and well kept. Only concern was there was a (clearly) a homeless person with backpack who was carrying his stuff in trash bags and he was eating from the free breakfast in plain view of front desk and staff didnt seem to care.

Everything was good with our room, I will definitely stay here next time we come over to visit.

The room was clean and orderly. Maybe the housekeeper just forgot to put plastic lining in the trash bin. Breakfast was good.

My stay here was great. Will definitely stay again.

Everything its good

A lot of paint that needs touch up. Desk was always unattended. Tv remote was hard to use. Decor needs to be upscaled

I expected this chain hotel to be in better condition. Needs maintenance and updating. The room we were assigned had an older model tv, that was unplugged and when we plugged it in it wouldn’t turn on, no cable or nothing worked. Told front desk and they moved us to another room which tv worked with the cable they had. We were hoping to connect our Netflix. After the concert we attended we purchased some sodas they had, one of them seemed a bit flat. The room was okay, and the location was great for our event. I would not stay here again.

Great room with comfy beds. Cold AC. Amazing shower with great pressure but shower head was a little short (I’m 6’-5” tall) so I had to squat a little bit to get under the shower head but it had great pressure and it got hot fast. Front desk was friendly and emerged and welcoming.

I not clean

Found used bar if soap in shower

Great business

A four minute drive to and from the Toyota Pavillion! Even with after show traffic, it was easy peasy to get back!

When we first arrived we were given a first floor room that had no curtains so the very bright parking lot lights kept the room too lit to sleep in. Moved to an upstairs room which had curtains but if you tried to close the bathroom door you would possibly get stuck. I had to yank the door very hard to open the door again. Lots of peeling paint. Weird room configuration. Uncomfortable bed. Just overall a weird vibe. Which is strange as I usually have good experiences at Marriot properties. Oh well I guess they all can't be great.

Very good hotel, excellent service. And don't say the kindness of the front desk.

Check in was easy room was clean , We had a sort of hole in the floor under the carpet and tripped in it when we told the desk they said rooms had be remodeled and some weren't right we weren't offered a different room .

Property is renovated… but still old. Our room was 84 degrees when we walked in. Hallways are musty and humid. Only showed 1 room on our reservation at check in when my receipt showed the two I had reserved. In addition, the room type, location I requested was not noted. Hotel was quick to blame the “third party” I made the reservation with (Orbitz) for not getting that information. Anyway, it got figured out.

The pillows are awful so bring your own and the elevators are tiny but quick. Breakfast was good and parking is easy.

Great staff , room and. Breakfast . Hotel gym not so good . Need weights and more equipment

Nice location, area, good access and it was very neat and clean. Service was also friendly. Breakfast bar was full, neat and good food.

The staff was not friendly and the property was not well maintained. They did not have a shuttle and did not seem to care about the guest.

Clean hotel but sound proofing is bad. I can hear cars and people in the hallway.

Staff were friendly. Property smoke free. The rooms were clean and ready upon arrival. Breakfast was hot. Will stay again.

We weren't happy because the hotel doesn't have a pool. We have more options but we decided to choose yours because it said that you have pool and my kids were very sad when they found out that you don't have it :(

The front desk was very helpful and prompt. The breakfast was pleasing for all in our party.

I like that they have early check in and

Yes

Stayed 5 nights - very comfortable and staff was very friendly. I would stay here again.

If you are expecting a quiet night do not book here. The walls are thin. I could hear everything on our floor. But the major issue was the uneven floors in the room. I tripped multiple times walking in the room because the floor was uneven in different spots around the room. The only upside was that the staff was friendly. I probably won’t ever book here again.

room was clean and easy access, fast check in friendly staff

Nice place

The rooms are very cleaned and the front desk customer service was just amazing. Whatever you need they go out of thier way to try and provide it for you. I think i found my forever hotel whenever in Dallas!! Great job Fairfield Inn!!

The overnight one, no so much.

Needed a last minute room and it was TX v OU weekend so options were very limited. The first room had about a 1/2 inch gap between the window and wall so air was coming through and I had to change rooms. Second room the toilet didn't work but I was too tired and went to bed. The hotel is on a freeway and you can clearly hear the noise. The room itself just seemed sad and drab with no art work on the walls and the elevator carpet didn't look very clean. The bed was a little hard and lumpy. It was inexpensive and for only one night but I wouldn't stay again.

The ceiling was falling apart and pieces of white ceiling were falling on the desk from water damage. I could never find anybody at the front desk or to answer the phone.

I like how clean the property was when we arrived and the smell was also pleasant. The rooms also looked clean.The staff at the front desk seemed nice and friendly as well. I also liked that they offer breakfast in the morning . The site said they had a pool but I didn't see anything but I could do without it so thats fine.

The room was clean and comfortable. I would have given all 5s, but the wifi was out.

Hotel is dated. AC doesnt work properly. Cramped feel. Hallway and elevator are narrows. Coffee is always out. Hotel Needs updating asap

When I checked into the hotel I was assigned a room that had not been cleaned by the housekeeping staff

My family and I were very happy with our stay there. The staff was very kind and friendly and the room was very clean and comfortable.

DART rail station behind property easy access to downtown Dallas for dining and shopping good breakfast and close to many attractions

Very nice.

The room was comfortable and clean. The staff was friendly and prompt. Enjoyed my stay

Toilet problem day one as it would not flush properly. Told front desk to have maintenance fix 3 times over 3 days still not fixed on day 5 of stay. Linen/towels service same problem “no service “. Had to corner house keeping in hallway to get towels on day 4.

Easy check in and out. Clean and comfortable room. Very good breakfast selection.

EXCELENTE