Hyatt Place Fort Worth/Hurst

We only stayed one night. But it was nothing like the advertisement in the looks and cleanliness. The room was ok (302) but when you ran water in the sink it took forever for it to go down. The so called bar is none existing really. Was just a couple of bottle of everything but the right thing. The best part of the situation was the help and kindness we received from Makayla. She was very nice and very helpful which helped considering the situation. One last thing, there was some sort of water leak on the first floor. So to get to the pool you had to track through a section of wet carpet. Probably won't stay there again!!!

Super clean, friendly room was spacious No microwave in room

Everything Not enough time

No compensation was ever given,

Me pareció una excelente y

Front desk rep was very helpful and made me feel comfortable to stay.

I was waiting on front desk staff for 10 minutes, she said she had to check on other rooms. Maybe have more staff

Excellent clean hotel

Front desk staff was very friendly upon check-in and during check-out, room was in exceptional condition and even though we were right next to the pool the noise level wasn't a problem. Overall very happy with the whole experience

Always nice and clean. Breakfast could be better.

Breakfast food was good but frequently ran out of items especially on the weekend.

Place was great. Only issue was the A/C wasn’t very strong

No air in room and breakfast wasn’t to good but overall good place to stay,

Nice hotel. Easy access. Lots of parking. Friendly staff.

Very good

The front desk staff were so friendly and helpful. Breakfast was fresh and delicious! Room was clean, comfy, and spacious. Having to leave.

Check in was efficient, but she wasn’t very friendly. Room was clean but the carpet was stained and the AC was really loud, waking us up multiple times throughout the night. Breakfast was average. The young lady cleaning the breakfast room was very friendly and the young lady that checked us out was very nice.

The front desk staff was AMAZING! Very nice and helpful with all our needs.

Bar closed no liquor license

While I’ve stayed at this particular hotel before without any trouble, this last time was awful. And let me specify, the hotel was great as usual. The lady who took my info at front desk upon arriving was great. The system at that time was having problems and I got charged $30 x2 for incidentals plus $188 I don’t know why. This is aside of already paying the whole $265 through hotels.com the charge was directly from Hyatt. The supervisor there assured me everything was good and that amount would get reimbursed ($30x2 and $188) to give it a few days bc it was Memorial Day weekend. I left on Sunday and got reimbursed $30 later that day and figured since the other amount was more it might take a few more days. Nope, on Friday the amount was already showing not pending but deducted from my account. Went back to the hotel and explained to the GM what was going on. She gave me a paper and at the time told me to go to the bank that they would give me the money back. I did not look at the paper and when I got to the bank and explained the whole situation, I realized that she had given me a paper with the amount itemized for the stay. She had converted the amount owed into an amount spent for staying there! This had already gotten paid from hotels.com! I don’t know what’s going on there but the hotel needs to open an extensive investigation on management starting with the GM. They are robbing ppl. So I paid twice for staying there, one through hotels.com and another one by Hyatt.

Free Breakfast Close by work

Room was clean. Stains on carpet. Low pressure shower.

Exceptional

This hotel was in the perfect location for me as it was in between dallas/arlington/Fort Worth and easy access to the highway. The property was in good shape, the room was clean and spacious, the lobby was clean and inviting. Parking was free and the lot was clean and well lit. The free Breakfast was good, but a little sparse compared to other Hyatt’s I’ve stayed at…. The best part of my stay here was the staff, always friendly, always greeted me and provided great hospitality and service. I will definitely stay here again the next time in in the Dallas/ft worth area

The stay was nice and pleasant, staff was kind pleasing and helpful

Check in was wonderful, we arrived about 3pm on 05/15. The young lady working the morning desk on 5/16 was very unpleasant. She did not seem like she enjoyed her job. The first morning there the breakfast was very undercooked. Things were being served still practically frozen. When I explained this to the young lady at the service desk her response was a simple “ok”. She did not check the items or have the items removed until more guest started complaining. We also called down and requested more wash cloths and she stated “I’ll put you on the list,” we never received them. Had to look for the cleaning service to get some. The gentleman working the night desk on 05/16 was very kind. Unfortunately the pool was closed during our stay and my girls were bummed, but he went out of his way to make them some fresh chocolate chip cookies to make up for it. My girls appreciated it and in return made him some paintings as a thank you. Overall we did enjoy our weekend.

not luxurious so don’t expect too much. but worth it and inviting. homey and comfortable.

Staff is superb. Will be back

The property didn’t have anything that was advertised

The staff at this location are great and helpful. My 2nd time staying here and its great.

The staff at this location are great and helpful. My 2nd time staying here and its great.

Flight had changed two days before the trip and the hotel was very accomodating! The experience was great! staff was friendly and coffee was strong! just what i needed. i will definitely be staying here again!

Exceptional

The buffet area was unkempt, messy, and no one visibly removing used plates, bowls, cups, glasses, silverware, etc. We stayed 3 nights, and only 2 days was our bed made. Very very disappointed with the stay. Would NOT recommend booking a room here for the money.

The bed was not comfortable at all; it seemed old and hard.

The buffet area was unkempt, messy, and no one visibly removing used plates, bowls, cups, glasses, silverware, etc. We stayed 3 nights, and only 2 days was our bed made. Very very disappointed with the stay. Would NOT recommend booking a room here for the money.

I thought with this hotel being a Hyatt this would be a great place to stay but I was wrong. Our room had a bad AC and was super noisey. My toddler is afraid of loud noises so that was a problem. It woke us up all night every single time it would turn on. It was terrible. The next morning i asked the staff if we could switch rooms for our 2nd night but of course they were completely full. The breakfast was terrible, like really. The food was cold and barely any options. Also we were traveling with kids and planned on going to the pool but nope, it was closed. I wished we would have known that before booking so we could have stayed somewhere else. We will never stay here again.

Very good hotel we stayed at thumbs up from me

The staff was very nice. The location was good. French toast was great. Coffee pot in room didn't work. Had to ask twice for a replacement. Room was not cleaned or at least supplied daily. (Ran out of washcloths.) Breakfast tables were not clean. Dirty clogs and a plastic bag full of something set on lobby couch and a glass on table for a time - looked like noone cared. Breakfast was cold. Hot water was lukewarm.

The staff was very nice. The location was good. French toast was great. Coffee pot in room didn't work. Had to ask twice for a replacement. Room was not cleaned or at least supplied daily. (Ran out of washcloths.) Breakfast tables were not clean. Dirty clogs and a plastic bag full of something set on lobby couch and a glass on table for a time - looked like noone cared. Breakfast was cold. Hot water was lukewarm.

Mold in the waffles

The staff was outstanding! The hotel is in need of upgrading. The furniture and flooring is dated and needs a refresh. Breakfast was good, except the patty sausage…steer clear of those!

The staff met all our request

Location is convenient to travel into Fort Worth without the high cost of staying downtown. Parking convenient, felt safe in this location.

Exceptional

Enjoyable stay with friendly staff and nice rooms.

We liked the staff and the overall appearance was ok.

They need better bed pillow options.

The hotel was clean and the staff was nice

Great

Ok

Very good breakfast & not just donuts & fruit

Exceptional

Breakfast was great. A/C was not great, could not keep up so the room was humid and hot. Bed was old and uncomfortable. TV remote didn’t work.

The breakfast menu was minimal and was not served hot/warm. It didn’t taste good

Exceptional

Staff were friendly but rooms need help. Lights not working, bathroom floods, towels super old and thin. Says if you forgot something we can help. Forgot a toothbrush and they had none available even to buy. No sink in bathroom so had to touch stuff to go and wash hands, that was strange never seen that before.

Perfect location

Well first off the hotel was old an outdated for a Hyatt hotel. The room smell very musky when we walked in. The bedding had stains on it so me and my wife had the spray Lysol all over the bed sheets and bed. The refrigerator wasn’t working properly, nor the light where the refrigerator unit was. No microwave in room. Breakfast was horrible. The bar wasn’t there . Staff at the front desk stated that it was closed due to licensing. Couldn’t fine parking everyday because people were blocking servers spaces with there trailers. Motorcycles were cramping the front entrance . Couldn’t sleep due to load noise outside. People playing around and knocking on my door screaming ICE . Overall experience was a zero . I will never book at this place in that location again.

Room could've been a bit cleaner

On the plus side, the breakfast was decent.

Breakfast was ok. It was messy, I'm sure they were understaffed. Staff was friendly, but probably wouldn't stay here again.

The only thing my rooms that I got didn't have a microwave which we really did need but other then that it was ok

breakfast was good. my bathroom still had hair in the shower

This is our 4th time staying at this hotel and will be our last. The hotel has obviously had a change of management that does not have time time to take care of this property like previous visits.

Clean room.

great stay and good breakfast

Exceptional

Pleasant

we woke up by sound of dripping from leaking roof. It was reported to the staff. Fortunately it was right before our check out. Hopefully it will get fixed, since this might be construction hazard.

Pool was completely out of order for the entire 5 day stay with algae. Room didn’t get cleaned or restocked. Coffee was literally cold and the breakfast was mediocre at best. If you have kids and planning on using the pool, find a different place to stay.

The breakfast was great and had a good selection, it wasn’t just muffins and coffee, it had eggs, French toast sticks, they alternated bacon one day and sausages the next day, oatmeal with a variety of toppings, fresh fruits, yogurt, bagels, bread, cereal, juices, coffee, tea, the rooms are spacious and comfortable beds, the staff are very welcoming and friendly. I would stay here again.

Pool and bar was closed

We really enjoyed our stay at this hotel. The rooms were modern, clean, spacious and bright. The staff was friendly. The breakfast was delicious. Beds were comfortable and the amenities were nice. Very happy with this Hyatt hotel!

Great staff

Great staff

Very happy with my stay.

The front desk staff was courteous and we had a easy check in. This was not our first stay here. But the property looks tired and needs some repairs. The toilet handle was broken; instead of replacing it, it had been glued back and got stuck each time it was used. The bathroom door could not shut completely. The room fridge didn't cool our drinks. When my husband went down for breakfast, about 15 min from the end time, he asked a staff person who was putting the remaining scrambled eggs on a plate (for herself) if there would be anymore coming out and she said no. As convenient as this location is to our events, we will make other choices in the future.

The bar was closed so I couldn't order my salad or get a nightcap.

If they get on it now before its to late, that would help

I needed something printed. The printer in the business office for guests was low on ink. Talked to Helen (I think I got the name right) and she helped me get what I needed from the hotels printer. May seem small. But her kindness and willingness to help was much appreciated. She was great. The entire staff was friendly and went out of their way to provide a pleasant stay. A+++ Highly recommend!

Water pressure in shower was nearly coming out and remote to tv was bad!Room just seemed like it needs a upgrade

The breakfast was served efficiently and there were ample choices. The nighttime staff was polite and helpful. One individual, an older woman who works around 8:30 in the morning did a little extra. She kept the breakfast area very neat and clean and gave us advice that there were two different airports in Dallas/FtWorth and told us their distance away. Nice, spacy room, coffee bar, and sink. Even had a decent view out the window of Hurst Department of Justice and a few restaurants. It would have been nice to have a room down the hall away from the elevator.

The breakfast was served efficiently and there were ample choices. The nighttime staff was polite and helpful. One individual, an older woman who works around 8:30 in the morning did a little extra. She kept the breakfast area very neat and clean and gave us advice that there were two different airports in Dallas/FtWorth and told us their distance away. Nice, spacy room, coffee bar, and sink. Even had a decent view out the window of Hurst Department of Justice and a few restaurants. It would have been nice to have a room down the hall away from the elevator.

the couch was comfortable but needs cleaning and new cushions. I didnt like there was no napkins to wipe your hands, only a few tissues, and bathroom only 1 full roll of toilet paper and half of another,no coffee stirs, no laundry bag to put dirty clothes in.

Good

The pool was not open but was advertised as open year round. The room was sub par and beds had poor protection

Upon check-in, I noticed a strong smell in the hallway that was unpleasant. After finally reaching our room, we noticed stains in the carpets, couch, un-clean pillowcases, along with dirty curtains. Another thing we noticed was a crack on our mirror however we were able to notify the front desk and they assured us that it would not be a penalty on us so that was great( we did not crack it) however staff was friendly. Another downside would have to be that breakfast is over with at 9 AM which is extremely early for someone that’s on vacation and another would have to be that their pool was not working. Place needs a huge update and renovations.

La piscine n’était pas accessible, c’est dommage. La chambre était spacieuse avec un évier et un petit frigidaire bien pratique.

Hotel is beat up, needs some TLC. Breakfast was meh. Just basic stuff. Pool was closed. Not enough seating for breakfast as well. Would I return, nope.

Yes

Very nice hotel. Room was clean, and spacious. Breakfast was amazing, nice assortment! Pet friendly, staff was friendly.

Later that evening, around 10:30 PM, I realized our room did not have any hand towels or face towels. I went to the front desk to request those items, along with an extra comforter for my daughter. I was informed by a staff member (I believe her name was Palin) that laundry had not been completed for the past two days, so they were out of hand towels, face towels, and additional comforters. Unfortunately, we had to make do with what we had that night. During the night I woke up to find a roach on the ceiling, which was very concerning. I reported this to the front desk early that morning and showed them a photo. The staff responded quickly and were attentive in addressing the issue, which I appreciated. Overall, the experience was mixed. While some staff members were helpful and professional—especially the gentleman who assisted me at the end—there were clear issues with basic necessities not being available, as well as cleanliness concerns. I’m grateful for the efforts made to resolve things, but I do wish things were a little better.

Even on the 6th floor the traffic noise is loud. Needs a renovation soon. Nice people!

The room was clean. We were given the wrong breakfast hours and day 2 when we did go to breakfast it was really bad. There was not. A lot of food and the options were minimal. Also the elevator was pretty old and made a lot of noise.

Great breakfast and clean room

Smelt like weed. Not a lot of basic amenities available. Ran out of breakfast options.

No front desk person. Waited 20 minutes for front desk person to check me in. Some of the lights were not working.

Love this hotel!! Great stay!

The staff was friendly, rooms were clean and quiet.

Outdated handicap bathroom. Seat was peeling. Room could use new carpet.Stains!

Great

Very nice, very clean place to stay in. I was right off the elevator but you couldn’t hear anything. Very cozy and an excellent place to relax. 10/10

Nice place. Great breakfast.

Nice building and great location.

Clean room. Quick check in. Available parking. Near food and easy access to highway. Variety of options at breakfast. Friendly housekeeping staff.

The staff was very friendly, the buffet style breakfast was delicious!!

The bed was broken.

The Hyatt Place Fort Worth is a nice hotel in a great location if you are spending time at the Nytex sports complex! The staff was helpful, rooms were quiet and the included breakfast was good. We booked a 2 queen bed room but they didn't have any left when we got there so my 6'2" son slept on a pull out couch which was not ideal.

We were disappointed in the breakfast. The photos and description were not at all correct. We went early and there was not much for choices and what they did have was low. Breads, muffins, bagels, etc were out. Fruit was out. The food that was cooked wasn't good. Water and juices were running out. We were put in a handicapped room and did not need a handicap room. The mattress is needing to be replaced and the pillows were awful.

There wasn’t a bartender on staff. It was just a counter with liquor on the shelf and the check in manger tried to mix a drink out of a book. She was so super sweet, but I wouldn’t think it’s really classified as a “bar”.

The staff was wonderful! Rooms were clean! Parking was easy. Breakfast was well stocked and delicious.

The staff was AMAZING! The front desk lady Renee is the absolute best in customer service and really making you feel welcome. Breakfast was great, just a few more options than a basic hotel breakfast. The entire facility was clean, rooms were clean. I cannot stop bragging about the staff, from the front desk, maintenance, housekeeping, breakfast, everyone was so amazing! I was very happy with my stay and will definitely be back. The only complaint I have is the rooms are a little out dated and need updating, for example my room door kept getting stuck. I would have to pull hard to get out or push hard to get in. My second and BIGGEST complaint was the bed. The Bed was terrible!!! so uncomfortable very sunken in, I could feel the springs. Other than that it was a great stay.

The staff was amazing!! The breakfast was also great! Very accommodating and convenient for us!

The staff was amazing. Super friendly and helpful.

Nice hotel and room. Front desk was nice.

Clean room and friendly and helpful staff!

Friendly staff

The front desk was very helpful, the room was clean and well-maintained, and the breakfast we better than most places I have stayed.

Hotel was good overall, breakfast was nice and parking was easy with great food near the hotel. Hotel is just dated and the hallway carpet needs to be fixed my father almost tripped on the ripped carpet.

Staff was very nice. Issues they state you can get food at the bar area when asked I was told they did not get their food order and in due to the management did not order. Also it states that you can gets Starbucks coffee. Since under new owner if the property they no longer provide.

Thank you,

Had a nice stay, clean room and great breakfast options

Rooms were clean and very comfortable and the staff was awesome!! Definitely would recommend.

The room was perfect and the staff really made you feel welcome.

Staff was awesome!!! My girl Renee at the front desk is the best! She was so friendly and made us feel welcomed. Nothing bad to say about our stay! We will be back!

Only issues were the bed was extremely soft and water pressure wasn’t the best

Clean room. New lady at front desk was beautiful,clean well dressed. Make up was perfect very nice very accommodating. Really nice when your tired from travel. dresseddresses

Staff was never at the desk and the room could use some maintenance (shower rod, wall trim, telephone didn’t work).

Great location. Great staff

Good hot breakfast, clean good size rooms, good staff specially breakfast staff and cleaning

Room was good staff was great no complaints here

The staff was so friendly!

Staff was friendly. Room was well kept. Breakfast was good

Room was clean and staff friendly.

I could not come to dallas due to.the major storm

Room was perfect for just me and my dog and the staff was very friendly and helpful!! Wasn’t my first suggestion at and won’t be my last!!

Everything was great

Very courteous staff, quick check in and the room was nice and clean. I have always felt welcomed at the Hyatt Places, and this one was no different. Safety is also key as I travel alone alot and never felt uncomfortable here. Bright parking lot, good location and nice selection of breakfast items.

The staff was very nice and helpful but the bed was just not that great. Very hard and I could feel the springs

Nice breakfast. Good location.

The food actually tasted like a restaurant food, and the staff was very friendly and the room was very spacious and nice

The hotel is ok, but horrible desk/manager for customer service. We stay in Dallas all the time and no hotel around has ever charged us an early check in fee if room is available, they all gave us rooms as early as 8am with no charge. This one - we arrived 1hr before check in time, had 4 rooms readily available, and we were charged 50% of the price of the hotel room for the day - just because of the manager, who was also making bad jokes "oh is not $30,000".. too bad the hotel is fine if management push away the people. We had another room booked ahead, else would never return here again because of the people behind the desk and greedy management.

I got tons of bed bug bites :(

Everything was great

Did not like the bed . Mattress is not firm at look

Unfortunately got a bunch of bed bug bites

Helpful front desk person

Front desk was super friendly and very helpful, hotel was a convenient drive to many places

Staff was wonderful!

Shower is not working good

Only negative was went to breakfast about 930 and everything was gone and never got refilled

The beds were smaller than expected and not queen size. The service during the night shift was very poor. My children felt unsafe and uncomfortable due to the behavior of the night staff.

The beds are not queen are twin , the pillows smell awful , the 2 women in the night shift are rude both of them , I do not recommend this hotel ever.

It was ok

Staff very friendly, the Hotel appeared clean cozy and quite. Complementary breakfast was a plus and the location was Great lots of nearby stores and Entertainment

Location was clean and bed was comfortable. Staff was very helpful.

Very happy with quality of our room and hotel location.

Great

The staff was very friendly, which we appreciated. Unfortunately, the room itself needs attention. The bed was extremely uncomfortable and quite loud and squeaky, and there was an unpleasant odor in the room that we couldn’t identify.

The room was clean it was great.

Nice and clean rooms, comfortable bed

One our arrival we asked for a crib or playpen for our 8 month old we were advised in the whole hotel they only have 2 playpen to accommodate a family with an infant crazy for a hotel that size. We stay in room 311 and the next morning there was a roach crawling in the bathroom. Property is outdated and needs better cleaning room have a nasty smell. Will not be staying here again.

Dated but kept. Nice staff, better than most airport close hotels.

Everything was superb. I would definitely book again and recommend this location.

The staff was very courteous. I was surprised by the age and condition of the room. There was an ice machine on 2 of the 6 floors. Not what I expected.

This is the 4th time we have atayed here. The breakfast id alway fresh, ataff is always friendly. Easy on and off the freeway.

staff were excellent. room was clean

I spent three unforgettable nights at this spotless place where everything is modern,great staff was a plus.I really liked it.

Nice clean comfortable facility

Back and forth communication concerning check in time was excellent. Upon arrival the agent checking me in could not find my reservation, come to find out he booked my room under a different visitor’s name. He supposedly charged the visitor for the room, but charged my card. Lack in knowledge on how to use the system because the agent I spoken to the morning before checkout was able locate my reservation. I was charged a total of 3 times when we should’ve only been charged twice mistake due to previous agent’s mistake. The bed sets had stains and carpet needs a good cleaning due to large visible stains. Overall the stay was manageable.

Good stay. Quiet area

Update the hotel

decent

Great staff, big room, kind of noisy by the elevator though but other than that, would stay here again!

Staff super friendly

We had a great stay. The only thing we did not like was there was no microwave in the room other guests were also complaining about it cause its on the website that the room has a fridge and microwave.

Good sized room for the 2 of us, in very good condition. The staff was very courteous. Nice, quiet, and convenient area. Will definitely stay here in my next visit.

Just not general hyatt quality

The price is ok, but for a Hyatt it has gone down hill. The room smelled a little mildewy and the walls had been patched with different colors of paint.

Fantastic Hotel!!! there are several options for hotel rooms in this area, but this one is by far the best for your money. The hotel is very nice, the staff is friendly, but not nosy. Good breakfast, excellent location. Have already rebooked.

Clean, quiet, cozy!

.

After a cancelled flight, we were able to book quickly. Check in was fast, room was spacious and clean.

Staff was great, breakfast was very good

Clean room

great room friendly staff

Great

Strongly recommend.

The room was a bit dewy due to something with the AC.

I will say the room was very clean! My issue was the smell of the room. It really was unbearable.it was a strong funky smell that was discharging from the A/c. The first night we didn’t sleep with the air on and it helped a little. The following day management did have the maintenance worker to come up and take a look at it. He cleaned it out and the smell lifted a little bit but later that afternoon the smell came right back. The worker on duty at the time acted as if she did not care, she did not try to accommodate me, offer another room or refund me back for one day. So I packed my things up and drove 6.5 hours back home. This was a first and last time for me.

Our room was not ready when we arrived 20 mins after check in time. After waiting an hour we were given a room. When getting ready for bed, the pillows were dirty, I had to go downstairs for fresh pillows, etc. We stayed also a Sunday night so for Monday morning we were not aware of the breakfast ending 30 mins before the weekend time, the team did not notify my family or I. At night time no desk clerk was available at all. The hotel was nice but the staff, commodities, etc were expected to be better. The lady who informed us of our room not being ready did offer a free snack so that was like one of the positives. Shout out to her.

Great clean hotel

Ms. 'Remy' had the lobby smelling like home, not the usual industrial smell in hotels. She was very hospitable and kind. Ms. Ana made sure my room was clean and that my items were stocked. The hot breakfast entree consisted of link sausage/bacon, scrambled eggs, waffles and seasoned fried potatoes, in addition to the usual fare. Air conditioning was on point. Mini fridge worked well also. The bed was comfortable and I slept like a baby.

Stay there many times, no issues.

The rooms need upgrading. The air conditioner was old and made the room smell like mildew. Awful smell.

Clean rooms

I didn’t like their service. I didn’t like the rooms.

The maid has entered my room at about 8:45am this morning even though there was a do not disturb sign on the door. I was not decent and still sleeping. Otherwise the room is a bit dirty but decent for the price

N/A

Good places

I politely asked for a refund because I physically couldn’t stay in that room. The manager refused and only offered a room switch. When she asked if the new room was better, I said yes not because it truly was, but because I was already overwhelmed and couldn’t handle the confrontation. I didn’t stay the night, but still had to pay, essentially losing money for a service I couldn’t use. Hotels need to understand that guests may have disabilities that affect how they experience a space. Autism, OCD, and other sensory-related conditions should be considered in how rooms are cleaned, maintained,

The staff was very friendly and helpful

Comfortable, quiet and excellent staff.

The breakfast was good just a lil cold had to warm it up. Parking was safe in the front and back, the staff is very friendly and welcoming.

Everyone was very nice and the service was excellent!

Clean rooms, quiet and we were on 1st floor. Friendly staff, overall a great stay!

I found all staff to be attentive and friendly. Clean. I really appreciated a hotel room that had a decent size trash can.

We wanted the room to have a girls night while other went to an event. We had little and were planning on watching movies/cartoon the whole night. The couch was sunken in and looked stained and very used. The tv when tuened to kids channel all said no signal or audio only. What hotel doesnt have kids channels? Really dissappinted bc this was a main reason for getting a hotel let alone a hyatt

Good

N/A

My wife and I had to take our son to get doctor visit and need it a sty overnight in a place near hospital, stay was good but beds where to hard for comfort and room didn't look anything like pictures online.

I’ve stayed here multiple times

Damp and smelly. Air conditioner unit extremely loud. Property really outdated.

The room was clean, the couch in the room was dirty and questionable.

Clean room and great location

Great place to stay!

Great place to stay. Will stay here again.

It was just ok

Would stay again

Room was nice. Bed was comfortable. Large sectional sofa for lounging. Only downside was no microwave in the room. Other than that, served its purpose for me.

I absolutely loved the front desk staff !!! They made our stay so much more fun !!! Especially Kayleigh and Mrs Remi !! Also we loved the breakfast and the cook ! The housekeepers were also fabulous!! Gave us what we needed without hesitation!!! The room we stayed in was huge ! We loved the sofa and partition. We did have to ask for a microwave in our room but got it immediately!! Now the bad part …. There was absolutely no shade at the pool. And it was too hot in the dining areas. Also the halls stayed warm . Other than that we loved our stay !!!

The room was spotless. The arrangement was great with a sectional, small desk, and king size bed. There were only two issues. The room darkening drape was shot leaving large areas of light in. The mattress should probably be replaced as well. The rate was great and we might stay again, but request a room change of it is in that condition.

I didn't like the smell of the room, it smelled like mildew, the hallway to get to the room smelt decent it had plug ins so I figured the room would smell the same. Carpet was sticky, had to wear shoes the whole time and shower was clogged with a clog of hair that I had to remove because it would not drain. Visually could see the hair clogging the drain and it was not properly cleaned. Nothing like the room photos.

Good

great

Older facility, need more cleaning

Quiet

Breakfast was awesome. The rooms were super clean.

The room was nice and clean. The TV defaults to on demand movies and there was no information on how to get to regular TV and no guide to let you know what the stations were. The room was large and roomy. I was comfortable there.

Friendly staff

The room was really nice, and my daughter and I felt comfortable.

This first room assigned to us, was already occupied by someone else, second room assigned, there was no cold water in the shower, only very hot water. The 3rd room, the door did not locked all the way, hair dryer did not work, no garbage can inside bathroom. Refrigerator did not work. Breakfast was very good and reception are very clean, staff very attentive in dining are. I definitely will not stay at this hotel again.

Also, scrambled eggs each morning, only the meats changed. Only saws bagels one morning, and had to ask the staffmore than once to refill the eggs.

Gore was very clean, staff was super helpful. No complaints

Was very happy. Beautiful, great breakfast and staff very professional .

Just fantastic! Very quiet

NA

Everything about this hotel is great

The hotel charge me 2 time and as of now! I haven't received any refund back! even though I have talk to many people in the hotel! Very Unorganized as far as business wise

The breakfast staff could be more attentive to those items they were running out of!

Everything about this hotel was fantastic. The only thing i wish they had more of would be available pool towels. I was there for a week and only saw them laid out 1 day. Every other day we would have to ask the frontdesk for them.

The pool outside was not kept clean , there was no phone in the room , the light blew out and shower was cold

Loved it

Comfortable

This place is always good. We stay frequently when doing business in DFW. Breakfast is nice to have, staff is always super helpful and friendly. Shower is powerful and hot. Quiet, safe parking lot. Close to anything you want/need - fast food, dine in, shopping, events, Dallas or FW. I can't think of anything negative to share.

Front desk staff was very helpful

Incredibly comfortable. Breakfast was great and staff was very friendly.

Breakfast was amazing! The staff was so friendly and just went out of their way to keep everything stocked during our stay. Pool area could have used to touch ups, looked a little old and worn. But other than that, we had a great stay!

They were very accommodating. The only problem was that we had our flight cancelled but the airline had our bags, when I asked for a toothbrush they had none. Other than that it was great. Had wonderful breakfast with eggs, ham and fruit. They also had yogurt and oatmeal with a lot of add ins.

This is my second time staying here while visiting family. Both times the staff was welcoming and efficient. The rooms have been spacious and clean. Excellent breakfast.

Loved the place and area it was at! Would stay again! Staff was great!

Spacious great price

Wonderful hotel, excellent stff

The hotel was in good condition and in a safe location. Breakfast was not great. The staff was nice, but their communication needs work. Our toilet was broke almost the entire time we were there. I had to tell multiple people multiple times that it was broken. They did offer to move use to another room but it just was not convenient for us to do so. Beds were comfortable and the room setup was nice. If we had not had toilet issues the stay would have been great.

Very close to the airport

Great Experience

This was a very clean hotem

Slow elevators.

The rooms are comfortable and big enough for 5 people

Bien limpio, y empleados cariñosos

I did not like the breakfast options

The staff were phenomenal. However, the room smelled like mildew/mold. The carpets were filthy and the bathroom needs to be cleaned and recaulked. The popcorn ceiling needs to go too.

Nice place

The room was very nice. Would be great for a family travelling to dfw. The staff was friendly, breakfast was nice. Overall it waa great

Hotel room was dirty smelling awful and toilet was clogged.

Awesome stay

Needs some cleaning

I felt like I was at home.

False advertisement with online photos. Only does continental breakfast of eggs, tater tots, sausage, French toast sticks, yogurt, milk, bananas, toast. Hotel bed was broken on one side, my room phone had issues where it’d come on by itself through the speaker at all hours of the night. Wall trim was falling off in my little places and dogs barking on my floor.

Needs to be updated

Nice property would visit again.

Hotel was very clean and quiet. I think breakfast hours should be extended for 1 more hour.

Great stay for a good price

I liked the location of Hyatt Place Fort Worth/Hurst.

Clean

Smelled in the room like mildew

The hotel was very clean and comfortable. Every staff member I spoke to was AMAZING especially the nice lady that was there when I was checking out. I'll definitely be back

I go to the hurst area quite a bit for my elderly father and stay in the hurst town center at another hotel that thought that I would try something new. The Hyatt was underwhelming. It seemed like it needs to be updated. Nothing major just a change in paint and update of furniture I really liked the way. The room was situated with a sitting They were and a bed. The bed itself seemed old and uncomfortably lumpy. The custodian of the room did not change the dirty glasses or coffee cup that I had left in the sink which I don’t know if was a service or not. Breakfast was fine but not outstanding. I don’t know if there was a large group there but they were out of coffee and plastic where when I got there at 8:30 AM. I will probably stay at the other hotel from now on.

Horrible experience and left a night early due to the conditions of the hotel. Will not book again.

The room experience was excellent, but the pool was not clean.

I had a wonderful time at the Hyatt!!!

The people were super nice but the place was dirty and in need of repair. Has high hopes because Hyatt has such a great brand.

The property was clean and well maintained. Unfortunatly the photos for the property had major false advertising. The pictures showed a really nice bar set up in the lobby but was just the front desk extended into a tiny bar with minimal seating. Also the entire property was outdated as well as two lights in the hallways made the walk to our room creepy. We expected a higher end estsblishment but was met with lower than a holiday inn. Clean propety but dont book based off advertising pictures.

Quiet stay live the parking

I always find the the Hyatt is a fantastic place to stay!!!!

It was a great experience!

This is my second stat and it was another great experience!

It felt like home.

The Hyatt always takes care of me. This time I wanted the window open but it didn’t open. They sent a repair man quickly to my room and got the window to open!!!

nice

Staff were great, rooms were clean, breakfast was delicious and we had no issues having our dogs

Clean, friendly

This has got to be the most unfriendliest hotel I have ever stayed in. Going in for check in the person at counter was on their phone sitting down , I had to ask if I was going to get help . I had two rooms I asked for them to be side by side or at least on the same floor when I did my reservation and when I got there I had a room on the second floor and a room on the 4th floor me and my husband had to be separated because I had to stay with kids and he had to stay with kids. I sent my oldest kids down to ask for sheets and blankets and extra pillows as we had a pull-out couch and there was no pillows blankets or sheets given front desk told them they don't have any comeback later. I went back 3 hours later with my oldest and ask for them and was still told that there was none but they were going to do their best and try to find some from other rooms. The front desk did bring two blankets and two sheets and no pillows. The breakfast was not that great there was not very many options like it says on its listing. One day they had oatmeal the next day they had none. On our second day I went after they had any Forks as they had waffles eggs and they had sausage links and we were supposed to eat it with spoons. The front desk and the cook said no and I said oh no there's none they said no do you see any out there. They had no vending machines as listed on maps, there was no ice machines. We asked for ice from kitchen they wouldnt give any to us. Said they cant.

Absolutely love the welcoming vibes at this hotel, the breakfast was five stars and we will definitely be back in the future!!

You can stay anywhere downtown for the price and it may be better

This hotel is very dirty and the stuff not professional at all. The rooms are very small and the bathrooms not clean.

loved the stay here, staff was kind breakfast was amazing and a really clean hotel over all. would stay again!

It was a very good find with great dining options in the vicinity and ease of access to the airport.

Wonderful stay!

There were some parts of the hotel that were run down. There is a huge leak in the roof at the breakfast eating area. The biggest issue for me was the smell in the hotel room itself. It was so musty and just felt wet from the AC. besides that, I really enjoyed our stay.

check in easy. nice staff. good breakfast. wonderful pool. rooms nice clean and really big.

The breakfast was amazing!

Room smelled like mold and the bathroom wasn’t cleaned we had bar soap residue fresh still stuck and hair on the shower wall . Walking inside the room I felt disgusted but the check in and check out was fast and easy and front desk was nice . We saw a big roach outside so we didn’t try their complementary breakfast it was a 2 night stay thank god

They didn’t come change the bed sheets they just came to clean the bathroom. We spoke to the cleaning lady she is from El Salvador. She never came. We told the front desk person 3 times and they never came. I’m disappointed with their communication and whilingness to help the customer.

there were no linens available for couch