Wyndham Houston Sugarland

desayuno malo

For some reason there ran out of soap, towels and the older man who was at the desk at night wanted to be ok with that, he said there’s nothing he can do and ask if I wanted a shampoo!!! Another thing is why require a $100 deposit for a 1 day stay that’s crazy to me. The hotel is very nice in terms of location, cleanliness, and all that but the management is failing.

En mi reservación incluya desayuno, pero cuando yo bajé sólo había café y me dijeron de qué eso era el desayuno

Everything Na

The price was okay. They kept trying to charge my card everynight at 4am for more money than I paid for the room. I had already paid through booking but I had 4 declined charges for 123 dollars

They didn't change our bed sheets for 2 days and refuse to return our 100 dollars deposit, until now they are not picking call,we want our 100 dollars deposit back Room service, and refund me ,my 100 dollars deposit, its stealing when I have to fight for my money to be return

The hotel was in a sketchy area

Horrible hotel, horrible staff. Air conditioning didn’t work in room, one set of towels and dirty!!! Asked for a new room or willing to pay for upgrade and told nothing available. Checked out after 20 mins, was told we’d get a full refund. That never happened. Called after a week to check on refund and was told they will not refund us. HORRIBLE hotel all around. Disgusting!

Exceptional

Pool and rooms Staff didn’t pay refund

Pleasant

Location, cold room Pool not available, limited toiletries, no microwave or fridge in room.

Nothing Staff, dirty room and toilet, no breakfast, did not have room for handicap

Hotel key didn't work. Took six times to fix, hot water wasn't working, there was only one towel in the restroom for 2 people.

The room how nice and clean No ice buckets

Exceptional

Exceptional

Superb

Staff was very welcoming and polite, except the Indian guy overnight he was mad at his job. free parking exterior beautiful, first floor beautiful rooms were very pleasant Well pool was dirty the halls on the floor was moderately clean the towels stink I don’t know if they wash them or they just air dry it and put it back out they were horrible super stink plus the pillow cases too those also was stink I don’t know if they wash these things. soap was very small, room wasn’t refreshed I don’t think the bathroom was cleaned either there was a ring in the toilet still. Breakfast was disappointing I think it could’ve been better but ??‍♂️

Staff was very welcoming and polite, except the Indian guy overnight he was mad at his job. free parking exterior beautiful, first floor beautiful rooms were very pleasant Well pool was dirty the halls on the floor was moderately clean the towels stink I don’t know if they wash them or they just air dry it and put it back out they were horrible super stink plus the pillow cases too those also was stink I don’t know if they wash these things. soap was very small, room wasn’t refreshed I don’t think the bathroom was cleaned either there was a ring in the toilet still. Breakfast was disappointing I think it could’ve been better but

Front desk wasn’t friendly, breakfast wasn’t that good, hotel looks old. We booked 2 rooms 1 of our room doesn’t have microwave fridge and hair dryer. pool was closed.

El cuarto en mal estado , muebles viejos y el baño en mal estado

Bugs in 1st room. 2nd room no hot water.

The price Bugs in 1st room. 2nd room no hot water.

Bad

Caution to all… Hotel is under renovation and is not fully functional. No hot water in room , no pool , no proper AC. The hallway carpets uneven and not laid down properly. Lift is very old and suffocating. Phone in rooms not working. Many people complained and leaving the place. We left and didn’t stay for the night due to all the inconveniences. This place is not ready for people to stay. Highly not recommended for stay. They are not responsive to give refund , hotels.com cannot provide any help unless the property manager agrees to give refund. So better don’t book this place and get scammed

When I first came in a lady asked me for my charger, and followed me to my room, the tv wasn’t working so they gave me another room the next day I was harassed by the lady and followed by her to my room I ended up leaving because the hotel worker had

Nothing ! There was an electricity outage for several hours with no generator available. Also, there was no swimming pool access for my children because both pools were out of service. The breakfast was disgusting — just yogurt and a cold breakfast sandwich with no variety. Housekeeping did not clean the room at all; I had to take out my own trash and linen. The front desk staff was not helpful, and the TVs in the rooms were not working either. Such a horrible facility. I would not recommend it.

This is not the usual Wyndham experience. It feels a little run down. My bathtub faucet didn't work, there were light bulbs that were out, some electrical outlets didn't work.

There's no sign to indicate the facility is a hotel. Upon arrival to the room, there was no towels and the telephone didn't work to contact the front desk for towels. Walked down to request towels and I was told I had to wait until after 6:00 pm for towels even though check-in was at 2:00pm. No coffee, cups or utensils to make coffee. Will never use a third party for a unknown site again! I DID NOT ENJOY MY STAY!!!!!

Everything about the hotel was bad from the pictures on the site not being updated to the bad staff service the WiFi didn’t work as well the shower was not good very inadequate. Also the fire alarm systems were very bad and when we had to evacuate our room there was no plan and the room phones didn’t work

It’s only one person working at a time. Telephone in the room doesn’t work. The tv only stayed on one channel, maybe the remote didn’t work. The hot water in the shower did not work. Wasnt able to ask for extra towels. No cups in the room. Elevators are raggedy. Breakfast .. they did the best they could. Loved that parking was free.

Great

The rooms and property were decent. The guy who works nights at the front desk was very disrespectful and rude to me and my family because he was sleeping in the back and we had to wake him up to ask him to replace our room key. The door was flashing red and we left the extra key in the room. He was literally yelling and calling us names we recorded the entire thing on video. I’ve never experienced a more threatening front desk worker. Breakfast consisted of frozen breakfast sandwiches, 2 fruit selection, sunny d kids orange juice, dollar tree oatmeal & chocolate chip cookie’s, yogurt, and some sort of cheap apple cider. There was ample room for parking. The pool was closed for construction. Nearby stores and food places. Everything was okay other than the unpleasant older man who works at night.

I reserved a suite and the hotel claimed my standard room was a suite. I was still charged for the higher price. Then when I arrive, they have no towels. The breakfast was laughably disappointing. Only a sandwich from the freezer and questionable juice. The room phone didn’t work. The room also had an unstable gigantic hot tub instead of a shower. I will never ever come back with this company. Their service has dramatically fallen off a cliff. The night person was also in charge of security. How is that guy supposed to check in customers, handle complaints, answer phones, and perform security? I saw at least 4 people checking out and leaving through the night. And they had elderly women cleaning the rooms. They look extremely stressed out and over worked. I really feel sorry for them having to work in those conditions.

Going under renovations should have made known prior to booking.

There key card machine was broken and I had to come down 3 times to have it reprogrammed and still it won’t work . Lasy from reception has to open the door and let us in . AC was loud and noisy . We only had 1 towel in the bathroom and when I went to get an extra towel there was none available at reception . Breakfast was bad . We were there just for one night .

Poor service by staff and I have had better breakfast at a motel 6 or budget inn than I have had at this place. Also the power outages made the stay even worse by having to have a maintenance or desk clerk open the door to the room anytime I stepped out. But for how fancy it looked it was not at all what I expected

The smell at the entrance of the lobby is disgustingly bad and the receptionist is unwelcoming plus the bad smell in the room unbearable as well.second, they lied about breakfast looks amazing in the picture but really its only muffins, yogurt,Cookies and a sandwich. the celling has brown stains and black mold also the carpet is dirty.the table lamps are rusty.the ice makers are not working.i have saw groups cut thier reservation and left.the swimming pools are stained and dirty.i don't why not allow me to post some photos here!!!lastly the shape and the colors of hotel from outside in the pictures are different from reality that is another cheat and disguise!!

Very clean and organized lobby, parking lot was big and clearly marked room was excellent and very clean excellent Staff very cordial would Recommend It Thanks

EXPEDIA AND THE HOTEL STEAL MY DEPOSIT REFUSING TO GIVE IT BACK AND KEEP OPENING COMPLAIN

Good stay

Had to wait to check in since mt room was not ready. Booked a king bed & they tried to give me 2 twins. No facial tissues, cups or coffee in the rooms. The curtains were so old that when I tried to vlose them the ripped. The carpet was filthy. Walked around the room in my white socks & they were black when I took them off.

The entire space had a very stale odor that they seemed to try to cover up with sweet air spray. It felt unhealthy and unclean because of the odor. Getting in and out was hard since the parking dumped straight into frantic freeway frontage. Staff was usually hiding, or rude. Buffet breakfast was only cold foods. It was horrible

I stay there 2 nights no one check the room to clean it and i call them to do it no one show up they just need to focus on that thank you

Following my reservation I received an email that breakfast and pool were not available. Before would have been helpful. Television remote was hidden behind the dresser. My bed sheet had a cigarette burn. Staff seemed to care little for customer service. Kind of a dump.

Hotel looks nothing like the photos online. We had 4 people and they only gave us 1 bath towel and said they did not have anymore. We had to keep checking for them and ny husband was lucky enough to sneak one off the house keeping cart. Or restroom was not cleaned properly there was hair on the tub from the previous guest that stayed there.

Breakfast were breakfast sandwiches, not a continental breakfast. Only the 5th & 6th floors were occupied, the rest of the floors were vacant.

Yes

Dirty shirt matched the dirty couches in every room and lobby

The hotel was comfortable for a short stay.

Room was clean but smelled musty and carpet seemed wet. Staff was extremely rude the nice breakfast they described was a frozen store bough sandwich they had in a bowl of ice next to a microwave. I never saw a pool and it was to cold anyway

Sketchy feel to area. Evening staff not helpful- hurried and abrupt. Refused a receipt to person in front of me that paid in cash-wouldn’t give him anything. Very odd when the gentleman asked several times for a receipt showng that he paid cash. No WiFi info given. No Kleenex in room, no coffee accessories for the keurig, no hand towel at sink to dry hands. Gave us one bath towel and a facecloth each. Breakfast was aweful-a small area near front desk w thick bitter coffee that looked like tar, store bought muffins and apples. Ice machine on the room floor not plugged in or clean-so no ice. Told staff these things and they just smiled. Charged a $100 hold on credit card-not sure if refunded yet. The entire building has no identification on it-no sign that it’s a Wyndham or even a hotel of any kind-just blank building. Only ‘wyndham’ wording is on a small rug and the room receipt when checking out. Parking lot has a security device watching it-not a great area. Definitely wouldn’t stay there again. The beds were nicely made and the room seemed clean enough though.

Room was dirty. Shower did not work. Lavatory drain was slow. Do not recommend!

Room was great nice and clean staff friendly

Parking was safe, but rooms are very old and deteriorated.

The breakfast needs to do better. Eggs bacon something. Waffle maker would be nice.

This is a classic bait and switch. The online pictures show a clean and updated lobby ,this is an old Holiday Inn Express or something similar that needs attention. First the hotel has no road sign to find it, Room was dirty, chair and floor stained. Light fixtures rusty, shower didn't have drain plug for bath and the hot water valve was intermittent and had to be constantly adjusted. Chair was broken, no coffee but a pot. Two towels that smelled of mold. Carpet was stained, door didn't close or lock properly and so many more. It is definitely not a Wyndham, we almost feel as if a full refund is appropriate. We feel scammed.

Did not have hot water. Assured i would get a refund after checking out 3 hours after checking in and has yet to provide a refund. Keeps giving me the run around. Also tvs do not work. They dont provide extra towels you get 1 towel per room. They have signs up about no towels and no hot water but wont let you refund your stay,

HORRIBLE DO NOT STAY HERE NO HOT WATER, NO BREAKFAST FLASE ADVERTISEMENT

I booked this room as we were having work done at home and i need a hot shower. The water didnt get hot. Just luke warm. Had maintance come look at it when it was getting 'hotter" it was short lived. My husbands shower was cold. Will not stay again. However the lobbys lighting was really pretty. Thats it.

Excellent

Clean outside and parking lot was safe, well lit, and lobby was clean and smile greeting even late at night. The room was great. The bed very comfortable and had noticeably clean sheets. Was very peaceful and enjoyed for good night sleep.

We noticed that when we arrived not very may cars where in parking area, we asked the front desk gentlemen if they had just opened and he said it was under new management. Didnt think too much of it until we got to the room. The front desk area looked as of was newly renovated, however the hallways smelled like smoked, when we got into the room the phone system didn't work, and the water wasnt heating up. I thought it was because it was cold outside and it took some time for the water to heat up. Well that was not the case, in the morning we were by 6am and wanted to shower, the water never seems to heat up, I called the front desk and the nice front desk lady mentioned that they it might be the boiler as it was an issue but she would go up and check it. She came up water for the water to get hot, it never did she did mention that the manager was aware, its an ongoing issue and sorry but we had to wait til the maintenance person came in later thst day to fix it. I was on a time crunch and needed to leave hence the reason why I was awake so early. Dont ever stay there because they never offered an apology or a credit for having to take a super cold shower!

This location has terrible support staff and the accommodations are complimentary only to a twenty dollar motel that rents its rooms by the hour. Gym and laundry closed for undetermined amount of time. Pool closed indefinitely. Information that is not disclosed until after booking. Blood on the carpet in my room. No hot water and according to the reviews, that was an issue for at least one week prior to my check in date. Night shift staff that was on duty upon arrival stated the front desk phone was inoperable and day shift support mocked me when I brought it to their attention as Expedia needed to make contact to discuss reservation cancellation. There were multiple printer papers taped along the front desk stating there were no towels and there was no hot water. Yesenia, day shift support, was argumentative, combative and lacked empathic presence as well as professionalism. No one is able to contact the manager as stated in previous reviews as well. I will never utilize Expedia or book a Wyndham property again. One star is generous.

"I checked into Wyndham Sugarland In Texas late on 1/17/2026 and was deeply disappointed to find significant black mold growth in the bathroom the morning of 1/18/2026. My daughters, one year old grandson and myself was tired from driving so we went straight to sleep upon waking up I noticed there was only one towel in the room. I mentioned it to front desk clerk & towels was supplied within 30 minutes. Once we received the towels I headed to take a shower and noticed black mold. Specifically, all around the entire bathroom ceiling. Despite reporting this to the front desk, the response was a room change on 5th that also had visible black mold in it. Her next response was we can move you to another location or refund you your money. I decided to check out immediately & requested a refund. I booked through Hotel.com so the representative was trying her best to contact someone to confirm the refund but the front desk clerk gave the agent several numbers to management but was unable to communicate with anyone. The front desk clerk was very dismissive and thought the whole situation was humerus. If that’s not an insult to us & my one year old grandson’s overall health after being exposed. I did speak with the corporate office and they emailed me back and stated due to Hotel policy they refused to provide a refund even though the room was clearly uninhabitable. This is a major health risk, and Worst hotel experience.

No hot water

Yes

It wasn’t fresh and some of the clients don’t let me eat

First time the room was okay but most hotel amenities were under construction and unavailable Coffee was not available for most days in the hotel rooms I was mainly working on my laptop from the room but a huge party checked in and the wifi became unusable for work and I had to hotspot Second time the room was terrible; no towels, coffee, dirty carpets, dirty bath tub, moldy grout, and most importantly no hot water for the duration of my visit (some very cold showers) Wifi worked great though First time I had dropped a $100 cash deposit given multiple reviews stating issues with card deposits My checkout was 4 am and I forgot to collect the cash deposit I called in when I got home from a 8 hour flight and was told I / my representative could pick up the cash deposit later My second stay was 20 days later and I was told the cash deposit was forfeited and conveniently my cash deposit form was shredded also so there was no evidence or proof No response from management or from the customer service rep for the brand Staff at the front desk were very pleasant and understanding It's the policies management has set that are disappointing and exploit

Terrible experience no body to respond to ur request couldn't take my birth for 2 days out my 3 night stayed no one to respond to your call , the worst hotel have stayed in 10 years

The room was clean cable has a poor signal there , there was no hot water luke warm had to be moved to another room still no hot water. Marijuana smell strong in the hallway and the order was coming in the bedroom. I will not be staying there anymore.

HORRIBLE, HORRIBLE!!! Breakfast was listed but no one was there to set up the breakfast. No breakfast, the front desk person was horrible, no clean towels in the room. Thermostat was not working. The 2 keys were not working initially, then went back and got the second set and they were working. They should give us the full refund back.

I did not stay at the room overnight due to the absence of hot water throughout the whole hotel.

The rooms sheets had stains on it, using the shower was complicated because of the shower handle. For a room for 4 only 2 large towels were provided and when asked for more we had to go to the front to get it and then they were only able to give 2 more before they ran out for our 4 day stay. Breakfast that was included was cookies from a box. The phone inside of the hotel wasn't working. The light in the door entrance wasn’t working. There were multiple occasions where the key cards weren't working and we’d have to go to the front and get it re programmed even though they were never near any phones. In the other room we had there wasn’t a hair dryer and the iron was dangerous to use. The ice machine on our floor wasn’t working either and wed have to go to another floor. Also on average we waited 5 minutes each time to get a hold of someone at the front by saying hello multiple times.

Non-smoking room reeked of cigarette smoke

We stayed their for two days they didnt clean the room didnt take the trash out didnt put new towels and after all of this i made a complain and they didnt offer to send someone to clean the room honestly very poor customer service and this is my way of sharing awareness wouldnt want anyone else to experience this .

There is no reception check in at there front desk and keep wait for half of hour, the hotel false advertisement and so bad smell and old! I did call three times the hotels.com customer services they all called to cancel the reservation but no one pick up. BAD

Everything looks clean until we found a big Cockroach behind the bed pillow.

Under construction and they don’t tell u this before y reserve

The service could be better

I think the room requires remodeling. When taking bath water comes all over the place. The coffee machine does not work. TV does not connect at all. Bulbs are fused and not working

The room itself was adequate. Clean and comfortable no frills. No microwave or fridge. What could be improved is the front desk clerk. He didn’t seem to care much about being there. Was there at 2;45 and would not start the check-in process until 3pm. I came back at 3pm to a line where a man was waiting frustrated about the check-in process taking forever. Attitude towards customer was just bad. I’ll pass on this Hote next time we’re in town.

Clean rooms

The young man did not look like an employee, did not greet, was on the cell phone texting, hard to understand, just all around unprofessional.an unwelcoming. I was afraid handing iver my credit card and ID.

No dejaban toallas en la habitación y en dos ocasiones intentaron abrir la puerta durante la madrugada

No laundry room

Falta modernizar, parece hotel ya viejo!!!

Stinks, smelled like wet floors.

The staff was extremely nice but the establishment looks nothing like what’s being advertised. The location used to be a holiday inn and is still transitioning so the lobby looked unpleasant

The staff was very helpful, the hotel condition were not

The pictures are very deceiving. There was nothing like what was shown in pictures. There was no breakfast at all. Amenities included nothing. Had I know this, I would have never booked this hotel in the first place. Very disappointed.

5 pending charges to my credit card. Book for 3 nights, check out 2nd day and they still charged me for 3 nights

No supply's for women’s like makeup towels no body wash

As per attendant the hotel is going under renovations, the key card was not working and someone has to assist us with the KEY to open and close the door whenever we comes and leave, not to mention the whole hotel smells like Indian food. The exterior is all messed up, even the name is gone, parking lot is not safe as well.

Canceled the booking! Glad I bought the insurance. This hotel should not be taking reservations yet. It is under renovations and only has a few room that are clean enough to stay in if you are uncomfortable sleeping in your car! No room keys so someone had to unlock your door each time, white fuzzy mold on the floor, and nothing in the hotel open.

Was forced to make alternate hotel arrangements at the last minute and was forced to pay more money. It was a terrible experience.

Good

I booked my trip on 6/5/25 and arrived on my flight 7/4/25 for vacation. I booked a hotel for Holiday Inn. When I walked inside I was told the Holiday Inn no longer exist there and that they are Wyndham now. Well, they did not have a room for me but somebody has my money. I was told to contact IHG/Holiday Inn. They refused to refund my money for a hotel that does not exist anymore. I paid my money and I had to ride around in city that I am not familiar with to find a hotel. I road around for quite some time before I located one that had rooms available to accommodate the length of stay I need for myself and my family. So I had to pay money all over again because somebody has my money from a booking I already paid for but the business does not exist anymore.