Sonesta Hotel Houston IAH Airport

My 1st and last time staying there. Very old needs to be updated, EVERYTHING!

I was very disappointed with the cleanliness of the room and especially the bathroom.

Got stuck in Houston so booked from the airport. Picked this place for free shuttle and the image of the pool/hot tub. Hot tub out of service, so was the waterfall. The whole place seemed very empty and like it’s going to close down next week. It was clean though and the breakfast was good so that’s why I didn’t rate it worse. Our biggest complaint happened as we were leaving. FD had said to order shuttle 15 minutes before we need it but new FD said it come once an house on the hour. Then the driver just stopped answering the calls and came half an hour late. FD didn’t seem to care much about everyone being worried about getting to the airport on time. If it wasn’t for that I would book again for next month when I need to be in Houston.

Need more people at the front desk

Awesome as always.

Only drawback, room service was not offered.

The bed , location and quietness No written information about the hotel and facilities

Be careful, the property try to get more money all time, example, if you early at 3pm for check in tray to charge you $30 more, the breakfast is not included and the cost is $21 for basic. Etc. No body wash in the hotel, only soap. Etc. I do not recommend for the price.

Property needs an update ASAP

Nice looking place. Shuttle bus nrarly 1 hr waiting Called hotel first desk just put me on hold without giving me a chance to say anything. Too busy dealing with a guest. Gave up and took taxi. Arrived at hotel 7pm internet out and no backup syste7m Had wait again spoke to so called superviser. No offer of a free cup of coffee while you wait again. Just you can go to the bar or resturant. Sam's resturant service abismal. Not a fine dinning experiemce more like pup grub. Not what I would expect in the type of hotel. Although the Barman came o er to appoloqise foe taking so long he had no idea how to make a simple shandy. Plastic bottled ketchep etc was not clean and greasy Calamare like rubber Room was freezing. Aircondition did not work. Had to wear clothes to bed. To tied to fight with reception. Shower did not work.

Old property, furniture is falling apart, from reviewing past comments, management or AI have a standard statement. The price being charged is not appropriate for the condition of the property.

Property is quiet and close to shopping areas. Easy access to major highway..

The hotel is convenient to/from IAH and Humble area. There was security at the entrance of the parking lot. Parking was free. The hotel lobby atrium gives the wow factor with some of the interior rooms looking over it. Breakfast buffet was $22 which I did not opt for since most hotels of this caliber include it with your booking. Nice hotel bar. Needs some updating, but you can’t beat the value for the size, cleanliness and service which was excellent. Microwave in the room would be nice.

The hotel is convenient to/from IAH and Humble area. There was security at the entrance of the parking lot. Parking was free. The hotel lobby atrium gives the wow factor with some of the interior rooms looking over it. Breakfast buffet was $22 which I did not opt for since most hotels of this caliber include it with your booking. Nice hotel bar. Needs some updating, but you can’t beat the value for the size, cleanliness and service which was excellent. Microwave in the room would be nice.

Very safely secured, very clean and professional

Passable

N/A

Convenient to where I needed to be. Had a shuttle but took forever to get to the airport for pick up. Also the bathroom had a magnifying mirror for makeup. Breakfast area was clean and food was tasty. The room was clean but a bit tired. Could have used a fresh coat of paint in the bathroom as the ceiling was peeling. There was no soap or body wash for the shower - only a small bar of hand soap. WiFi was not good at all.

Convenient to where I needed to be. Had a shuttle but took forever to get to the airport for pick up. Also the bathroom had a magnifying mirror for makeup. Breakfast area was clean and food was tasty. The room was clean but a bit tired. Could have used a fresh coat of paint in the bathroom as the ceiling was peeling. There was no soap or body wash for the shower - only a small bar of hand soap. WiFi was not good at all.

No fridge in room

Good location, nice staff, cozy room No fridge in room

Yes breakfast was good with different foods

People not helpful, service terrible unacceptable, not room service, water dripping from cealling

AC didn’t work, shower curtain so short it didn’t get to the tub so the floor got soaked, incomplete cleaning, hotel was a ghost town. No water provided.

very clean.

When we arrived there was a long line to check in. There was only a stressed trainee on the desk. There was another person walking around who was eventually told by a manager to help.

Great stay , would recommend

Exceptional

yes

Terrible

They do their best with upkeep, you can really tell that. However, it’s very outdated and many different aspects didn’t work for me. Very close to the airport.

They do their best with upkeep, you can really tell that. However, it’s very outdated and many different aspects didn’t work for me. Very close to the airport.

Everrhing no running water ... no shower or toilets when i checked in .. coffee pot filthy someone elses water in it.. dust and dirt where water goes in .. ac not working 62 ran all night humidity in room ever cooled off .. ice bucket had water in bottom no bag and rhe rim was roting and wood sprinter through so gross i took back down rhey did not anser phones .. they sent me another one in the same conditions. Health risks .. yellow water when it came back on coukd not shower that night no pens no paper ... no tissue it had 2 then empty .. fridge not turned on . I had to pull it from wall to get to back of unit to figure out hiw to turn it on .. rhey never sent someone to look at my ac issue never offered me another room tables in restaurant were sticky .. they wiped them off again but still sticky like the finsh had melted

Hotel is outdated and needs to be renovated

Hotel is outdated and needs to be renovated

Security was an issue as I got followed to my room told front desk they seemed unconcerned I had to call the police myself …. Was told a manager would call me and that didn’t happen ….

Security was an issue as I got followed to my room told front desk they seemed unconcerned I had to call the police myself …. Was told a manager would call me and that didn’t happen ….

Staff wasn’t as inviting. The restaurant didn’t have champagne glasses which was insane.

Staff wasn’t as inviting. The restaurant didn’t have champagne glasses which was insane.

The room was dirty, it had soda splattered on the walls. The shower was not very clean. The hotel always seemed hot and humid. Definitely not worth the money!

The room was dirty, it had soda splattered on the walls. The shower was not very clean. The hotel always seemed hot and humid. Definitely not worth the money!

Friendly staff.

Friendly staff.

Exceptional

Disappointing

Perfect location to our event. I wish the bar would stay open later hours. Especially if it’s a Friday or a Saturday. I was forced to drive out to find a local bar for cocktails. I would have rather stayed in. It was super cold and wet that weekend.

Perfect location to our event. I wish the bar would stay open later hours. Especially if it’s a Friday or a Saturday. I was forced to drive out to find a local bar for cocktails. I would have rather stayed in. It was super cold and wet that weekend.

Stuck in Houston over night because of flight delay/cancellations. Was a lovely looking hotel and the breakfast buffet was delicious. Room was clean as well.

Stuck in Houston over night because of flight delay/cancellations. Was a lovely looking hotel and the breakfast buffet was delicious. Room was clean as well.

Staff was kind and quick

Staff was kind and quick

The room wasn’t up to part it was a terrible stay

The room wasn’t up to part it was a terrible stay

The location was perfect for Chiropractor appointment with Dr.Johnson. It was easy enough to go get food and come back. Knowing there is a security guard at the entrance of the parking lot was a nice feeling knowing he is there. Our room was on the seventh floor, to get ice I had to stop at each floor going down to the third floor where I found an ice machine that actually worked

Exceptional

Bathrooms are simply nasty to the point of not taking a shower. No wonder why bathrooms are not shown in the pictures

Bathrooms are simply nasty to the point of not taking a shower. No wonder why bathrooms are not shown in the pictures

Very good

Hotel rooms are outdated, AC didn’t work room was hot. Bathroom is outdated, the toilet wasn’t running off and on. The only good thing about this hotel is the bar area the bartender was very friendly. I have stayed at this hotel many times and the only change that has been made is the Name of the Hotel and the hotel sign on the building.

Hotel rooms are outdated, AC didn’t work room was hot. Bathroom is outdated, the toilet wasn’t running off and on. The only good thing about this hotel is the bar area the bartender was very friendly. I have stayed at this hotel many times and the only change that has been made is the Name of the Hotel and the hotel sign on the building.

Nice comfortable

Nice comfortable

Great spot close to everything. The roads pretty bad.

The roads pretty bad.

Excellent

Excellent

Exceptional

Ac and heater does not work on any of the rooms.

I been in line for over 30 minutes to check in. Got here about 1130pm and there were 30 people checking in with one employee working the check in. By the looks of it, it will take over and hour to check in

I been in line for over 30 minutes to check in. Got here about 1130pm and there were 30 people checking in with one employee working the check in. By the looks of it, it will take over and hour to check in

The room was very hot! Air wasn’t working very well. The website states buffet is complementary, but it really is not. They were charging us 21 dollars for the buffet. Also, they were undergoing renovations and this was not disclosed to us prior.

The room was very hot! Air wasn’t working very well. The website states buffet is complementary, but it really is not. They were charging us 21 dollars for the buffet. Also, they were undergoing renovations and this was not disclosed to us prior.

The staff neglected to make our stay even somewhat pleasant. From check in until departure. Poor front desk staff. The room key failed many times. The air conditioner did not work in my room , the room didnt have complimentary soap or shampoo and the shaving kit was old as dirty. Bad experience. When we booked online it stated complimentary breakfast, once we got there the staff said it was 21.00 dollars. Plus the hotel was going under renovation. None of the complaints we listed were noted online when booking. We should be completely refunded or heavily credited for such a bad experience. Travelers beware.

The staff neglected to make our stay even somewhat pleasant. From check in until departure. Poor front desk staff. The room key failed many times. The air conditioner did not work in my room , the room didnt have complimentary soap or shampoo and the shaving kit was old as dirty. Bad experience. When we booked online it stated complimentary breakfast, once we got there the staff said it was 21.00 dollars. Plus the hotel was going under renovation. None of the complaints we listed were noted online when booking. We should be completely refunded or heavily credited for such a bad experience. Travelers beware.

Very old Hotel, the restaurant open at 5 pm.

Very old Hotel, the restaurant open at 5 pm.

Check-in was perfect, staff was very kind and welcoming Ac made a strange noise all night, was not well sleep

Great staff! excellent services

Great staff! excellent services

Amazing

Amazing

Very unsafe; dirty, mold in the bathrooms, water from the shower was brown. Very nasty. Decided to check out after a few hours at the hotel.

Very unsafe; dirty, mold in the bathrooms, water from the shower was brown. Very nasty. Decided to check out after a few hours at the hotel.

Rooms were clean and comfortable. Lobby was under some construction, but wasn't a concern as remodels happen. The lady at the front desk was kinda rude when checking in.

So first impressions was great but then you get in there and nobody is there. It's like a ghost town. I only seen a hand few of workers and some construction crew. But then the next morning we came down for breakfast and was told that it doesn't come with our room. But that was the whole point of going there. Was to have a shuttle bus to and from the airport. That man was so rude to us. He said he was going to leave us and everything. We told him that we not from here and that we didn't know where to go. That was a problem. Nobody spoke English so we could never know what they was talking about. Their wasn't nobody in the hotel at all. We thought something could happen to us. So we left that hotel and went were we could get what we wanted. We had trouble getting our money back. We still haven't gotten a clear answer to why they kept so much of our money. For us to stay there one night we paid 434.00. 150 of it was a deposit for all three nights and 283.00 was for the room.

So first impressions was great but then you get in there and nobody is there. It's like a ghost town. I only seen a hand few of workers and some construction crew. But then the next morning we came down for breakfast and was told that it doesn't come with our room. But that was the whole point of going there. Was to have a shuttle bus to and from the airport. That man was so rude to us. He said he was going to leave us and everything. We told him that we not from here and that we didn't know where to go. That was a problem. Nobody spoke English so we could never know what they was talking about. Their wasn't nobody in the hotel at all. We thought something could happen to us. So we left that hotel and went were we could get what we wanted. We had trouble getting our money back. We still haven't gotten a clear answer to why they kept so much of our money. For us to stay there one night we paid 434.00. 150 of it was a deposit for all three nights and 283.00 was for the room.

Very clean room

Very clean room

The place was nothing close to advertised. Breakfast was disgusting. Got switched rooms 3 times because the TV, coffee machine, and blinds did not work (eventually I just said forget it on the last night, wasn’t it worth the trouble of moving again). Staff was not helpful and maintenance was always “coming” to fix the issue. I would stay at a motel6 with bedbugs before I stayed here again.

The place was nothing close to advertised. Breakfast was disgusting. Got switched rooms 3 times because the TV, coffee machine, and blinds did not work (eventually I just said forget it on the last night, wasn’t it worth the trouble of moving again). Staff was not helpful and maintenance was always “coming” to fix the issue. I would stay at a motel6 with bedbugs before I stayed here again.

Yes

Yes

Good staff

Good staff

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Staff was amazing from check in to check out.

Staff was amazing from check in to check out.

No pool, no heat in room

Great location, clean, roomy comfortable room. Staff great checking me in polite and helpful.

Great location, clean, roomy comfortable room. Staff great checking me in polite and helpful.

Staff did not clean my room the whole time. Pool was down and hot tub doesn’t get hot

Staff did not clean my room the whole time. Pool was down and hot tub doesn’t get hot

staff was excellent. Special mention Desdelinda at reception and Luis in the restaurant. Both were exceptional Stayed several times from september to October. Had to change rooms - shower's water heater didnt work, one room had no phone.

Airport Shuttled was easy

Airport Shuttled was easy

Great Location for my business. Fresh.

Great Location for my business. Fresh.

Nice place would definitely go again

Nice place would definitely go again

Clean, quiet, comfy, and the room service was very efficient.

Clean, quiet, comfy, and the room service was very efficient.

Staff good Room good

Staff good Room good

Front desk staff were amazing with free shuttle and great breakfast.

The staff spoke 99% Spanish. How do an English speaking person understand Spanish? Staff lie and don’t want to work. They used my card and made transactions I never approved. I had to call the police.

The staff spoke 99% Spanish. How do an English speaking person understand Spanish? Staff lie and don’t want to work. They used my card and made transactions I never approved. I had to call the police.

.

.

Friendly staff and cleanliness

All around great stay

All around great stay

Great

Great

The only small complaint was the last 2 nights of our stay there were conventions in the ball room. Which is open to the entire hotel due to design. A midnight event was held for the youth of the church organization, and they were really loud until around 2 to 3 am. It should have been held in a closed conference room. Other than that the hotel was wonderful.

This is an older property, but the staff were so incredibly accommodating.

This is an older property, but the staff were so incredibly accommodating.

Very clean

Very clean

Poor cleanliness, atmosphere (safety concerns), entrance with steps, furniture looked worn out, and when we got to our room, the bed was not made. We immediately request a refund and left the hotel.

Very nice friendly staff will definitely be back

Very nice friendly staff will definitely be back

Location

I called for the airport shuttle and my calls were ring no answer. It is $30 by taxi ride (including tip) should you need to know. Breakfast was not worth the $21. Staff at the front desk was not very hospitable. Rooms were comfortable and clean. The housekeeping staff was very nice as well as the buffet staff which gives it 2 stars otherwise it would be 1. I will not be staying here again if I should I need a hotel close to the IAH.

I called for the airport shuttle and my calls were ring no answer. It is $30 by taxi ride (including tip) should you need to know. Breakfast was not worth the $21. Staff at the front desk was not very hospitable. Rooms were comfortable and clean. The housekeeping staff was very nice as well as the buffet staff which gives it 2 stars otherwise it would be 1. I will not be staying here again if I should I need a hotel close to the IAH.

This place could use an upgrade. The curtains had small holes so light came in walking us up in the morning. The tv was old and has no streaming options. We bought a Roku thinking we could use that but there was no way to change the input. We didn’t spend much time in the room, so it was okay. It was cheap and we slept well.

This place could use an upgrade. The curtains had small holes so light came in walking us up in the morning. The tv was old and has no streaming options. We bought a Roku thinking we could use that but there was no way to change the input. We didn’t spend much time in the room, so it was okay. It was cheap and we slept well.

The hotel smells bad and I can't sleep.

The hotel smells bad and I can't sleep.

Great property, excellent Staff!!

Great property, excellent Staff!!

This place was the pits of absolute hell! NO AIR-CONDITION- drug smell throughout the facility.. the pool is nothing like the photos and nothing worked. 1 singular person working July 4th weekend. No management, no fans, had to call security over a domestic dispute in the adjacent room. Security did absolutely nothing because he said he didn’t see the male hit the female.. so he made the recommendation to them to “lower their voice” if I could give the the opposite of 5⭐️ it would be negative infinity . This is a place of misdeeds and zero accountability.. absolute filth!

This place was the pits of absolute hell! NO AIR-CONDITION- drug smell throughout the facility.. the pool is nothing like the photos and nothing worked. 1 singular person working July 4th weekend. No management, no fans, had to call security over a domestic dispute in the adjacent room. Security did absolutely nothing because he said he didn’t see the male hit the female.. so he made the recommendation to them to “lower their voice” if I could give the the opposite of 5⭐️ it would be negative infinity . This is a place of misdeeds and zero accountability.. absolute filth!

I liked that the rooms were very clean and spacious

The experience staying here was good I don’t have any complaints. I would just like to thank the hotel for the good hospitality

The experience staying here was good I don’t have any complaints. I would just like to thank the hotel for the good hospitality

Very nice I will be back for sure .

Very nice I will be back for sure .

A/C did not work well, there were huge bugs everywhere, checking in took longer than it should have because there were issues with the person in front of me. I had just drove a straight 23 hours and just wanted to check in and go to sleep.

Great place to stay will visit again

Great place to stay will visit again

They had small packages for shampoo and no conditioner. The hot tub was not very warm and the water falls were not working. We expected a frig and microwave there was none.

Safe initially not working fixed promptly! Also supplied a mini fridge when requested!

Safe initially not working fixed promptly! Also supplied a mini fridge when requested!

niece

niece

Roaches in the hallway. Bathroom piping was slow to drain leading to water buildup in the shower.

The rooms were nice. Pool was clear and clean. Gym works fine. Lobby and entry really nice. My one and only complaint is the breakfast. Management should be embarrassed that they are charging people $21 for a breakfast that you get at a budget hotel for free. Not even worth half the price. Would be 5 stars except that issue.

The rooms were nice. Pool was clear and clean. Gym works fine. Lobby and entry really nice. My one and only complaint is the breakfast. Management should be embarrassed that they are charging people $21 for a breakfast that you get at a budget hotel for free. Not even worth half the price. Would be 5 stars except that issue.

The property was great. Only issue is I got charged twice for the deposit and I’m still waiting for my deposit. It’s $50 a day. I stood there for two days and I got charged 200 which is double otherwise I have no other issues great place.

The property was great. Only issue is I got charged twice for the deposit and I’m still waiting for my deposit. It’s $50 a day. I stood there for two days and I got charged 200 which is double otherwise I have no other issues great place.

quiet, clean, friendly staff

quiet, clean, friendly staff

Had a great stay good introduction to Houston

Had a great stay good introduction to Houston

It was relatively clean but quite dated and there wasn’t another single soul there. It was pretty eerie.

It was relatively clean but quite dated and there wasn’t another single soul there. It was pretty eerie.

Very clean an nice staff.

Very clean an nice staff.

Great cos

Great cos

We stayed here last weekend and the hotel is very nice. On the picture on the website it shows that there are lounge chairs and tables with umbrella, which is truly not accurate. The water feature on the pool was not on which took away from the ambience. The pool is very nice. It just needs to have someone out there to turn on the equipment and ensure it is running and working properly. Aside from all that I would definitely stay here again. I just hope they fix these items to make my stay a little more pleasant and comfortable, especially with the lounge chairs.

We stayed here last weekend and the hotel is very nice. On the picture on the website it shows that there are lounge chairs and tables with umbrella, which is truly not accurate. The water feature on the pool was not on which took away from the ambience. The pool is very nice. It just needs to have someone out there to turn on the equipment and ensure it is running and working properly. Aside from all that I would definitely stay here again. I just hope they fix these items to make my stay a little more pleasant and comfortable, especially with the lounge chairs.

The room was extremely comfortable. My only dislike was in the pictures of the hotel. The swimming pool had a waterfall and Jacuzzi the waterfall did not work nor did the Jacuzzi other than that. It was a beautiful property. The staff was great thank you Maria.

The room was extremely comfortable. My only dislike was in the pictures of the hotel. The swimming pool had a waterfall and Jacuzzi the waterfall did not work nor did the Jacuzzi other than that. It was a beautiful property. The staff was great thank you Maria.

The hotel staff was friendly and helpful, and the cleanliness for the room was decent. However, the overall condition of the property and surrounding area left a lot to be desired. The facilities seemed outdated, and the area felt a bit unsafe and inconvenient. I also noticed limited dining options and noisy surroundings due to construction in the area. With a few upgrades and better maintenance, this hotel could be much more enjoyable.

The hotel staff was friendly and helpful, and the cleanliness for the room was decent. However, the overall condition of the property and surrounding area left a lot to be desired. The facilities seemed outdated, and the area felt a bit unsafe and inconvenient. I also noticed limited dining options and noisy surroundings due to construction in the area. With a few upgrades and better maintenance, this hotel could be much more enjoyable.

Overall stay and value.

Overall stay and value.

I have stayed there before and i really feel comfortable. I do recommend it .

I have stayed there before and i really feel comfortable. I do recommend it .

Overall I enjoyed my stay. Only recommendation is to not charge a fee for early arrival. If rooms are available, then there shouldn’t be a charge of $30 to check in. I think that’s ridiculous!!!!!

Overall I enjoyed my stay. Only recommendation is to not charge a fee for early arrival. If rooms are available, then there shouldn’t be a charge of $30 to check in. I think that’s ridiculous!!!!!

Very clean and staff its always attentive

Very clean and staff its always attentive

Upon arriving there was a mix up with my reservation, they had a new girl training a new girl who accidentally booked someone else under my reservation. Took about 15 min to fix but all was well. As we got settled in we found a tick in our room and the more we looked the worse it got. The room was infested with bugs. We were switched rooms but the room we received was a little outdated compared to the one we were in. The pool is super small and dirty. There were all kinds of bugs and even roaches everywhere! It was super uncomfortable to swim in. On top of all of that, the hot tub was broken and the there was no towels. The pictures online lie! The hotel isn’t as nice as it seems. I have had better experiences at motels 6’s. Smh.

Upon arriving there was a mix up with my reservation, they had a new girl training a new girl who accidentally booked someone else under my reservation. Took about 15 min to fix but all was well. As we got settled in we found a tick in our room and the more we looked the worse it got. The room was infested with bugs. We were switched rooms but the room we received was a little outdated compared to the one we were in. The pool is super small and dirty. There were all kinds of bugs and even roaches everywhere! It was super uncomfortable to swim in. On top of all of that, the hot tub was broken and the there was no towels. The pictures online lie! The hotel isn’t as nice as it seems. I have had better experiences at motels 6’s. Smh.

Suggest add what's app contact for those travelling without US data Also, one very friendly and helpful front desk female staff member we interacted with - kudos to her

Suggest add what's app contact for those travelling without US data Also, one very friendly and helpful front desk female staff member we interacted with - kudos to her

Amazing place to stay the best stay

Amazing place to stay the best stay

Nice

Nice

Great hotel for the price point compared to others in the area. The staff were helpful and accommodated my request for a late checkout at noon. There was a security officer stationed in the parking area that checked incoming visitors and watched over the vehicles, which provided some peace of mind as well.

Great hotel for the price point compared to others in the area. The staff were helpful and accommodated my request for a late checkout at noon. There was a security officer stationed in the parking area that checked incoming visitors and watched over the vehicles, which provided some peace of mind as well.

Restroom was not working

Restroom was not working

My day was amazing. I most definitely recommended to someone else.

My day was amazing. I most definitely recommended to someone else.

Staff is super nice and the building looks very well tended to. Will come back for another visit!

Staff is super nice and the building looks very well tended to. Will come back for another visit!

Clean environment, friendly staff

Clean environment, friendly staff

Disappointing. Clerk was hard to find for check in, room was dirty in certain areas, the shampoo and conditioner were empty, and there was black mold growing on the shower ceiling.

Disappointing. Clerk was hard to find for check in, room was dirty in certain areas, the shampoo and conditioner were empty, and there was black mold growing on the shower ceiling.

Nice

Nice

Bad hotel layout. And we got put in the worst possible room. Because of layout couldnt open window blinds. They faced the center court yard, with a walkway right out our window. Room was close to the elevator, the ding was heard loudly all night. The staff was not friendly, or helpful. No one was at the desk when i tried to check in, had to wait for her to take her time to come back. Every day (i stayed 4 nights) the key cards had to be reset. They wouldnt work until reset at front desk. Bugs in the bathroom. Main gate was not open, so had to take the side entrance to drive up to the front. Just another added inconvenience. (Because the security had to watch the neighborhood, which is nice because for security of the patrons, but caused inconvenience not being able to drive straight in) The restaurant and breakfast wasnt as expected. Was not able to use the facilities. Overall not super happy with the facility. Was 10-15 minutes from airport.

Bad hotel layout. And we got put in the worst possible room. Because of layout couldnt open window blinds. They faced the center court yard, with a walkway right out our window. Room was close to the elevator, the ding was heard loudly all night. The staff was not friendly, or helpful. No one was at the desk when i tried to check in, had to wait for her to take her time to come back. Every day (i stayed 4 nights) the key cards had to be reset. They wouldnt work until reset at front desk. Bugs in the bathroom. Main gate was not open, so had to take the side entrance to drive up to the front. Just another added inconvenience. (Because the security had to watch the neighborhood, which is nice because for security of the patrons, but caused inconvenience not being able to drive straight in) The restaurant and breakfast wasnt as expected. Was not able to use the facilities. Overall not super happy with the facility. Was 10-15 minutes from airport.

No bottled water for sale at the front desk

No bottled water for sale at the front desk

The photos are misleading on how old this property is. It looks like it was taken over by the Sonesta but not upgraded in any way. My drapes had stains, shower had hair on the walls, garbage was next to the garbage bin (obviously had been missed by the cleaners). There was coffee and teas but no coffee maker. The restaurant/bar didn’t have anything for dinner so I had to walk to Popeyes. Disappointing given the photos showed a more respectable spot.

The photos are misleading on how old this property is. It looks like it was taken over by the Sonesta but not upgraded in any way. My drapes had stains, shower had hair on the walls, garbage was next to the garbage bin (obviously had been missed by the cleaners). There was coffee and teas but no coffee maker. The restaurant/bar didn’t have anything for dinner so I had to walk to Popeyes. Disappointing given the photos showed a more respectable spot.

Very pleasant experience!

Very pleasant experience!

Very quiet. A good budget hotel

Very quiet. A good budget hotel

Though I understand it’s still off season for Houston area hotels, but the pool area was unkept and foliage debris was all around. The hotel windows overlooking the atrium need a really good wash and when Houston weather permits, all the outside windows require a good cleaning. All the ledges that can be seen from the atrium windows require a good dusting. The room itself was clean, updated and spacious. Had some toilet flushing issues and they were taken care of in a timely efficient manner.

Though I understand it’s still off season for Houston area hotels, but the pool area was unkept and foliage debris was all around. The hotel windows overlooking the atrium need a really good wash and when Houston weather permits, all the outside windows require a good cleaning. All the ledges that can be seen from the atrium windows require a good dusting. The room itself was clean, updated and spacious. Had some toilet flushing issues and they were taken care of in a timely efficient manner.

We will most definitely stay at this property when in Houston again. Thank you all for very pleasurable experience.

Did not enjoy, left during stay due to someone following me to my room and then knocking on my door after. Very much not my style nor do I like to feel scared to leave my room.

The lobby was massive. It had a sky bridge over a basement floors. Whole thing was gorgeous.

Pool was dirty and sauna was broken but overall nice and quiet. Security gaurd were super cool!

impressed. My room was top notch, clean, very comfortable, great service at the front desk, breakfast and dinner meals was excellent. Employees were very helpful, always with a smile. If you want to just relax, get away and have a place to stay for comfort and have peace of mind, Sonesta Houston Hotel IAH is the place to be.

Great property ! Felt safe and it was easy to check in and out, front staff was a little rude but other then that hotel was amazing !

Well kept for an older property. Desk staff was rarely available after 7 p.m… Security at the entrance, though probably necessary for the area, made you feel like a problem if you left and returned at night without a pass that no one was at the front desk to issue.

Great hotel for the price.

No alarm in our room, need bigger tv, and tubs are very small. Over all good stay, loved the bar area.

The property was budget friendly, clean and proximate for my travel needs. A special shout out to the bartender, Jaime, who welcomed three weary travelers-all grandmothers- with friendly service when it was almost closing time at the bar.

Helpful and friendly staff made the stay special

Thank you

The cleaning staff opened our door and woke us up at 8:00 am telling us to check out. Check out was not supposed to be until 11:00 am.

When we first arrived our bed had a bed bug on it, then they switched us rooms, that room had no heat they brought us a small heater to heat our room. Thee worst experience ever

Pretty good hotel to stay at, it's comfortable quiet and clean.

We truly got what we paid for; the price was inexpensive so we selected the package that included a stay here. Our room was never cleaned the five days we were there, although we asked each day for it to be clean. The pool was dirty. It looked like he hasn’t been clean since last summer. The building has eight floors but the only the ice machine on the third floor worked; discovered this after we went to every floor starting at the 8th floor. Lastly, according to what we booked breakfast was included. However, we were told that Expedia was told several times that breakfast is only included if you pay more than $110 a night. So regardless of what I showed them they wouldn’t honor what I thought I paid for.

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The hotel needs improvements. A cheap hotel attracts sketchy guests.

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I am writing to bring an important matter to your attention regarding my recent stay at Sonesta Hotel. Unfortunately, I discovered bedbugs in my room #731 and have attached a photo as evidence. Due to this, I had no choice but to check out today earlier than planned. I also informed the management as well. I don't recommend this hotel for anyone. Thank you Najib

The reviews on Expedia are not like those on Google. I didn’t realize until too late. It’s a very outdated hotel. Good for a short stay but even then….the ice machine didn’t work, the room wasn’t cleaned well before us and even after one night. The area is desolate but there is a security guard and dog watching the cars but that’s cuz the area is sketchy! May be good for the price just don’t have too high of expectations.

Great stay

It was a quick overnight stay and thank god for that. Hot water didn’t work in bathroom, carpets are FILTHY throughout the hotel. I found a keychain in my bed which would indicate the sheets were not changed. The door to my room didn’t close all the way. It was only $68 so I guess you get what you pay for. Never again…

I was running late for check-in and the person I spoke with was very understanding and assured me it was no problem. I would like to add it was nice to speak with someone at the front desk of the hotel and not some 800 number transferring a message via computer. That's the good news. On the other hand, checking out 3/30/2025 @about 10:45 am. I went down to the front desk, there was an extremely long line, about 10 people and growing. There was no one at the desk! The person working the desk had to go check on a person's room to make sure no damage was done before she could return a $50.00 cash deposit. I thought WHAT!! So to make sure the hotel doesn't lose 50.00 let's waste all these other patron's valuable time unnecessarily. When the employee returned, she told the lady she couldn't have her $50.00 deposit back because there was a towel that had something red on it. I was angry for the lady waiting on the deposit. The employee had several options oppose to having all of us waiting on her! she could have called housekeeping and had them have someone to look at the room, Simply ask the lady and accepted her word, ask her if she would allow her to take care of the people who paid there deposit with a credit card. Quite frankly it was a dark moment in my stay at this hotel. It was my third time staying here, all my previous stays were great. For the record the clerk working that moment had a "I don't care" attitude. no smile no friendly greeting just "I'm doing my job if you d

I will visit again

Room wasn't particularly clean - visible dust and crumbs

Large room (King bed and sofa). Very friendly and helpful staff. Especially the bar manager.

Update the facility

I never got to stay I booked my room, paid and when I got their the staff was rude and said they were booked up and I never received my refund and was told I was not getting one

The room next to us sounded like they were having a party all night til 4-5am in there and when i called to make a report to the staff multiple times. Staff said they would send security but nothing ever happened they still partied all night. My wife, 2 year old got little to no sleep that night and felt like it was a waste of money to even stay when our needs weren’t being met by the staff.

Good experience

Good value for the money

Great property would definitely stay again

It’s was horrible and the pictures look nothing like the hotel it stinks and it was nasty felt very uncomfortable

Long wait for check in. After waiting long finally got a room just to go all the way up with all of my stuff to the room being occupied. Got a different room with no working tv remote and Waited over an hour for a remote to be brought to my room. Staff was friendly but the waiting periods were ridiculous.

It’s a big cheap motel

It was a nice place and quiet place rest

Nice place to stay

Nice inside

Great

Close to the airport, close to the highway and about 15-20 min from downtown, and close to restaurants.

My experience was great they met all my accommodation I had five rooms all my children were very close, location was great, we felt safe.

The sheets in the bed were not the correct size, so I was constantly fighting with them popping off and not fitting. The bathroom had stains on the wall and floor, and they had no extra bedding for a sofa bed for my niece and made no effort to make it right. The pool was dirty and had rocks that had broken off from the wall.

Service wasn’t the best. I spent a week here and they did not want to provide bath towels and rags. They didnt have enough rags and towels to give us. No free breakfast. Outdated. Dirty bathroom.

Pool wasn't clean, waterfall wasn't running. Bar closed at 10 pm every night so my friends couldn't get something when they got in. Sam's restaurant staff were very nice but front desk employees were not friendly.

Check in was difficult because of change in hotel brand after reservation. Reservation was not completely updated. In The end it was worked out, but took 30 minutes.

Only 1 receptionist with a long line of check ins. She was wearing earbuds the entire time and never answered the phone even though it rang several times. The commute from the airport was way longer than advertised and we needed to wait 30 minutes . Hotel condition is good. Cleanliness is also good but only 3 stars because elevator smelled like weed.

Hotel was nice and comfortable. They do have a breakfast buffet it’s not free but it was good.

Great time