The IAH Houston Hotel

Outdated rooms, no clear communication wih guests regarding amenities like shuttle bus.

Breakfast was plain not what you would expect from a hotel. There was only hard boiled eggs, biscuit with sausage and egg, cereal, and toast.

The hotel used to be Hyatt. It's a little hard to find since it's a little hidden but it was worthwhile staying there. Price was very reasonable. Room is spacious. It had two full size beds and a sofa sleeper. It was decorated nicely. Plenty of security cameras throughout the building so we felt safe. Not sure what happened with WiFi; it was not offered or not available. The air conditioner kept the room cold but our AC unit made a little noise like the "artificial rain" instrument. Beds were a little soft but the linens were clean. Water pressure was really good on second floor, a little too strong. Breakfast was simple. Eggs, sausage, cereals, oatmeal, apples, mixed fruit, biscuits or waffles. Pets are not allowed. Expedia listing is wrong saying they are allowed. Had to make other arrangements back home for our dog. We enjoyed the time we spent there since it wasn't crazy busy. It was nice and quiet. I would stay here again if I was in the area.

Using GPS to get to the property parking lot will take you to a dead end street that has been blocked off. Use the FedEx Store address of 315 N Sam Houston Pkwy E, Houston, TX 77060. Slow down and turn right at the very next right turn. At night, you can read Hyatt Place under the sign covering for The IAH Houston Hotel. The hotel is behind the FedEx Store. Continue driving through the gate. It's normal for there to be very few vehicles in the parking lot.

Rusty bathrooms fixtures , extremely dusty

Clean rooms, great service.

I was shocked at how nice the setup was for the rooms & for the price. I enjoyed my stay. The breakfast was good especially the fruit. The only thing is I wish there was a microwave in the room & ice machines on each level. I had to keep going down to the 1st level

Property was alright The location. Pictures online look better

Property was alright The location. Pictures online look better

the rooms were clean overall. there was a few disappointments. room 214 on the second floor, the mattress was overused. where the body lays, you slept in what felt like a hole and the metal bottom frame made lots of screeching noise when getting comfortable in bed. the air conditioner was rowdy and loud. the shower did not have a door or curtain. just a glass that covered just enough where the water stream splashed on the shower floor. no hair dryer in room. also expedia says “pet friendly,” but it is in fact not. they have a sign at the front desk that reads “no pets allowed.”

Very poor

Appearance makes all the difference..

Great front desk representative Stephanie. She was incredibly accommodating and helpful. Easy check in. I am a business traveler and it works for our quick business trips.

No microwaves in the rooms. Fitness room is average at best. A lot of the weights are missing. Pool had not been cleaned in a while and had a cockroach floating in it. Cleaning staff were attentive but they don’t throughly clean the rooms. Dog hair on the couch and under it. Definately a dated hotel. Nothing within walking distance. Everything has to be driven to. Not the greatest area. Just an alright place to stay

Only parking is good

No microwave

My hot water was not working and they did not want to move me yo another room til the next day .

It was close to my school . My hot water was not working and they did not want to move me yo another room til the next day .

Service never came no wash cloths or towels on property

Very good for price

Horrible

Clean room very nice breakfast was fresh and different selection everyday easy parking nice area to be in wasn’t far from much

The free breakfast assortment was nice and convenient.

Had a great stay overall! We have stayed at this location several times and thought management continues to change, the quality has remained the same!

Staff was nice and accommodating. Room was clean. Parking was available and not an issue. Breakfast was not what was expe

El menú era bueno, personal amable y lugar para estacionarse siempre

I know hotel is being updated but breakfast could’ve been better was only cereal eggs sausage biscuits. Rooms were really dark. Shower rods and fixtures were very very rusty.

It was dirty

Complaint was already submitted It was dirty

There wasn't anything extraordinary about the hotel. However, I did appreciate the cleanliness of the hotel and the friendly staff. It's always nice to have decent (free) breakfast as well. Overall, I would stay here again.

It was worth the money

terrible place.. broken toilet broken toilet tissue holder terrible costumer service. Would not recommend

The hotel was very clean. However, when I booked there was a shuttle to take you from the airport to the hotel. The shuttle is now not in service. I asked the hotel to pay for some of my uber cost since this was the reason I booked this hotel for the free shuttle. They said no.

Es una habitación grande y muy cómoda, la limpieza muy bien, todos los días la limpian, el desayuno es sencillo pero muy completo y rico, y tiene un estacionamiento bastante grande, en pocas palabras le doy un 10 y lo recomiendo para familiares y conocidos, quedó bastante satisfecho

Quiet & clean

I don't normally do poor ratings but...I could have overlooked the cash only policy for purchases at the lobby or even the torn furniture and day old breakfasts. You absolutely lost me with no hot water for the shower. I see why this place lost the Hyatt name

The room was clean and staff was great. The signage out front needs to be replaced. It is clearly a temporary sign. As it is not illuminated, it is difficult to find the driveway at night. The shower was not renovated well. The metal shelf with the towels is very rusty and rust stains run down the wall. The entrance to the stall is not sealed well.

No phones to call front desk. There was no hand soap or hair dryer in the room so that meant I had to go to front desk. It was a time waster considering the price of the room. The taxi driver said be careful walking in the neighbourhood.

We stayed at this hotel the very day it changed hands. We were never given room keys but were escorted to our room. The room was clean and comfortable but we felt a bit awkward not having room keys. No phones to call front desk. There was no hand soap or hair dryer in the room so that meant I had to go to front desk. It was a time waster considering the price of the room. The taxi driver said be careful walking in the neighbourhood.

The hotel initially advertised shuttle service, which was later discontinued during my stay. There was no ice available, but there was a bucket, and the breakfast was just average. Communication with the staff was difficult due to limited English proficiency. I will never stay at the hotel again.

Amazing staff

When i booked this hotel you guys said these hotel was Hyatt hotel, no were i saw Hyatt name at the hotel. Breakfast was terrible. Only fruit was very very green apple. No toaster available in the breakfast area. The room AC was too smelly. The bed was terrible making all kind of noise and springs were so jumpy. The flooring was so sticky. I will never recommend this hotel to anybody. Most of the time you don't find anyone on the reception. There was severe Gas smell coming near my room and near lobby area. Maybe there was some gas leakage somewhere but nobody cared. Only good about this hotel was Parking availability (may be because nobody stays here).

This was not an acceptable stay. Both rooms we stayed in had blood on the sheets, which is completely unacceptable. On top of that, there was no hot water at night. The only positive was the location, but that doesn’t make up for the issues.

I reserved the Hyatt hotel, and somehow Hyatt didnt owj the property by the time my reservation happened. I was not notified, and the hotel was subpar at best. I checked out after one night because there was no hot water, the phones didnt work (buttons were literally missing), there was mold in the shower. I feel like I got completely bait and switched by being told it was a Hyatt and not told when it was under a conpletely different companys management.

Great

When we booked the hotel in February it was the Hyatt place Houston north, and by the time of our stay it was called the IAH hotel and we were never notified about the change. Room was clean, the mini fridge kept making weird noises all day and night, some staff were amazing others seem disinterested and underprepared. Breakfast was decent no toaster oven for bagels was a disappointment. When we booked this hotel they offered a shuttle to and from the airport however we weren’t allowed to get one cause they didn’t offer it anymore which was weird and honestly frustrating, because Friday when we checked in they said we could get a shuttle on Sunday then by Saturday another staff told us that they didn’t offer it anymore. All in all I’d give it a 3 out 5 and that’s me being generous great place to stay if you’re not looking to spend $300 a night but I wouldn’t recommend over others in similar price range

Breakfast is ok, parking is good, but room conditioning bathroom door can’t close, Shower faucet not work water only came to shower 50% need repair.

Convenient parking, clean rooms, and friendly staff with excellent customer service.

The room was small with black mold. There was no hot water in the room, toilet overflow and would not flush. The mini fridge did not work. The bed was broken it made both of us roll into the middle. The breakfast was like eating rubber. We left for a better hotel less than 12 hours. We want our money refunded for this horrendous experience. We will never use your services again.

Driver to and from airport was great though.

We stayed almost whole week but no house keeping i wonder why........

Later in the evening you can get any food.

The shuttle service was poor, I waited more than one hour and a half hours. During that period ,I called the hotel three times ( long waiting to get connected)..The driver was rude, he even said to me:. Take a Taxi, I may need 90 minutes to pick you up. After I arrived at the hotel , the clerk told me only less than 20 minutes between the airport and hotel Later in the evening you can get any food.

Ontbijt was goed.

It was really bad experience overall.

I would definitely stay here again. The hotel was very nice and the staff was stellar. I checked in after midnight and Tempress was upbeat and treated me like I was important and she was glad to see me. Even more impressive, when I checked out at 6:30am Tempress was still there; upbeat, happy to help, and treating each guest interaction with equal importance.

Breakfast was awesome

Staff was arguing wjile i was trying to check in

No limpian a diario . No tienden camas . Huele raro todo el tiempo y la comida es terrible

It’s in an alleyway, middle of nowhere. Not a good area

Room wasn’t cleaned but ice bucket was removed while we were out. Breakfast was the same every day and the bread was hard every day. The gym had no equipment really.

TERRIBLE!!!!! Staff sit on phone at front desk!!! Called 7 times for over 90 minutes for shuttle. No one picked up. Missed our event!!! Broken pool chairs. NO TOWELS … towel shortage which they made the customers issue ??? THEN - We had a medical emergeny , 911 to hospital and life or death surgery. Manager would not even give us 1 EXTRA MINUTE PAST CHECKOUT. So non-compassionate !!!! I always give pretty good reviews and always remain patient and understanding. However NOT THIS TIME. TERRIBLE. TERRIBLE. TERRIBLE!!!!! This should not be our ONLY HOUSTON EXPERIENCE!!!!!

Internet was good

First of all the horrible smell hit you when you walked in. Ine person at the desk. Pleasant enough. I know u requested a king single bed however the room she sent me to was a double bed for my boyfriend and i. The old musty smell was worst there. Went back down to the desk andcwas given a room not even cleaned. Pictures to follow. Back to the desk ro sit and wait while the clerk left to find us a room. Another person behind the desk proceeded to argue with someone on the phone louded about how it was a mess there and the system wasnt working to see clean rooms vs dirty ones. And with that I left to find another hotel. SMH

The room wasn’t bad the bathroom shower was real rusty and the towels was a little dirty

This was a great place to stay. It was a little far from things like the nightlife. So if you are looking for that i would recommend renting a car. But other than that it was great.

Exceptional

Clean room parking was great.

Booked the hotel online while I was already in my Uber. Desk agent checks me in while I’m on the phone with the airlines. Doesn’t even need to ask me a question — takes my ID, hands me a room key, says “You good.” Had to get back in the TSA line at 430 in the morning. Dropped my card at the desk, walked out. I’m in bed sleeping 20 minutes after being turned away from TSA. Efficient, easy, fast. I don’t know what else you could want from an airport hotel.

Very clean hotel and if you aren’t looking for anything extra, this place will work for you. The pool was dirty and all the chairs around it were broken. The front desk staff wasn’t helpful and wasn’t able to make recommendations for activities nor food. Took 20+ minutes of searching for someone to check us in when we got there.

Definitely recommend me and my friends loved every bit of it👌

Breakfast was well done. The shuttle was not useful from the airport without

This was the WORST Hyatt Place that I have stayed! The first room had black mold in the shower. When I pulled the covers on the bed back to spray with Lysol, there were 2 long hairs in the bed! The second room had a non working refrigerator. The young lady that works at night (Caucasian with glasses) was NOT pleasant at all. It was like you were bothering her when you asked a question. The only good thing I can say is that the breakfast was good.

The property did not have the room we had reserved It was dirty

The property did not have the room we had reserved It was dirty

Absolutely nothing , besides the shuttle The electricity kept going out , cable and internet never came back on . Water was out . Pool are was disgusting , plaster in pool missing chunks just awful

Absolutely nothing , besides the shuttle The electricity kept going out , cable and internet never came back on . Water was out . Pool are was disgusting , plaster in pool missing chunks just awful

Nothing Everything, awful experience

Nothing Everything, awful experience

Didn’t try the pool but will stay there again in the future

Good

The room (310) didn't have enough towels and wash clothes, the tub was dirty and had damage to it. There was a roach in the room. There wer4 no covers or pillows for the pull out bed. You couldn't log on to streaming such as Netflix.

The room (310) didn't have enough towels and wash clothes, the tub was dirty and had damage to it. There was a roach in the room. There wer4 no covers or pillows for the pull out bed. You couldn't log on to streaming such as Netflix.

The fire alarm kept going off. The staff kept saying it was a false alarm.

Good

Nice hotel, well maintained, except for the fire alarm. The fire alarm kept going off. The staff kept saying it was a false alarm.

Good

Day staff

Disappointing

Good location and clean rooms Day staff

Staff was ok. They do not run a shuttle all day. Room was gross. Walls were falling apart under window, shower had used bandages stuck to ceiling. Room only had 3 towels because of a shortage? Food delivery was left sitting out in lobby. Fire alarms were going off all day into the evening. They did not have a restaurant onsite like stated on the website. We arrived on Thursday and were scheduled to check out on Monday, we left on Friday.

Room was clean, but outdated, food selection was poor. Would no come back again to this hotel

Was ok

We arrived from out of town traveling for my daughter for NCA. They gave our room away although we already paid for our room. The front desk receptionist was “nice enough” to make changes to other reservations so that we can have a room. I didn’t feel that should have had to happen or even been mentioned to me if we already paid for our room. I was not happy in that moment of panic thinking me and my daughter would not have a place to stay. NCA weekend was booked and busy. On day 2 the only room service we received were new towels and trash taken out. Bed was not changed, made up or anything else.

Pool dirty. Seat broken

I could have chosen to get another hotel but I was only in town for the weekend. The shower didn’t drain right, there was rust on the towel rack stand, and the toilet seat was peeling. All those other things I didn’t care too much for but the bed issue was a big one. I would have loved to wake up with no back aches and have had a good nights rest.

Staff friendly amenities nice!

Room had dirt on floor. Staff wasn’t very friendly. Fire alarm was tweaking. Overall satisfied.

The room was very nice and the staff was excellent. Very friendly the hotel was clean breakfast was nice and coffee was hot and fresh. If i stay in Houston again it will be here. The only thing I see that can be improved is the shuttle from the airport. I had to call to get them to pick me up. Needs to be put on website for customers to call ahead of flight.

The service was really bad !!

The bed was very comfortable and clean room. It was too noisy and too much traffic on the hallways.

There was literally one person on staff at all times and the lines for questions were long. We had no tv for our entire stay and they tried to fix it. It was noisy. There was no one cleaning the rooms unless requested to do so and even when requested they didn’t do it. The bathrooms felt old and neglected. The room size was beautiful. There’s a lot of potential to this hotel but wouldn’t reccomend in the state it’s in. I said excuse me about 12 times to a room attendant and she completely ignored me.

Room was very dirty. Elevator was broken. Smelled like smoke no 24 hours shuttle like it is stated the breakfast was nasty.

The room was clean, breakfast really good with more options than other places. The only issue was that we did not we have to book 24 hour prior the shuttle to the airport and the front desk woman was not too friendly.

Неплохо

Bed was the only comfortable thing here. Curtains were dirty, bathroom smelled, tv only worked on like 2 channels. Never got new towels during my stay. Wouldnt recommend

Got in late around 2 am and took the staff over 30 minutes to get me checked in room was okay showers were not hot four days I was there elevators wasn’t working when I got there

Great place to stay. Clean and modern

Was so much noise at night bed wasn’t comfortable experience overall all not good

Worst experience after mid night alarm start continuing every 20 to 30 minutes morning around 5 am people start fighting using harsh words loudly near to our room, elevator not working i have bags and teenagers kids with all of them we need to come down 3rd floor to ground floor now in this all situations what’s the experience we have hope you understood

Very quiet Breakfast

Yes

Everything with the room and check-in was great

Cleaning ladies were nice!

We asked for the room to be clean and we’re told that we had to stay 3 days for it to be cleaned. Additionally, we had to switch rooms because there was hair in the room in the bathroom when we arrived.

The place looked great, the room was clean, breakfast was really good. The room was spacious. I had a separate living room-type area. Bed was super soft and comfortable. Bathroom was a little cramped and there was no microwave, but honestly the breakfast was great. Hot meal everyday and hot coffee. It was quiet and clean.

Staff was great.Room was great.I would definitely stay again.

Great hotel

Thumbs up!

I don’t like it Hyatt place is a big group but in the room no water coffee snack I don’t like it

Cleanliness kindness and hospitality

No heat in the room. Changed it to the one with working furnace, but had no hot water in the morning. Very bad experience

More frequent room service would be better but overall recommended!

Clean room

Very friendly staff. The rooms were very clean. I was extremely impressed with the quality of this hotel. Everything from the time I checked in until I checked out, was A+. If you are from out of town and worried about the gamble of finding a nice, clean, friendly and quiet hotel, you will not be disappointed with this one. I highly recommend 10 out of 10.

It was a little further from the airport than I wanted but the Hotel made it well worth it!

Very bad and terrible experience. They had roaches in the room. Very poor and rude front desk. No cleaning service, no towels very poor food and service. Should be rated less than one star

Great affordable stay

Bathroom was a little creepy

Sheets were dirty luckily I have learned a lesson since Covid and travel with bedding. Chairs in lobby were all tore up. Gym was missing about 80% of the weights and let’s talk about the the area as soon as you come up the drive and the fence has razor wire all the way around it should have been a sign to stay out of this area.

I like the staff and how the staff handled the winter storm volume from storm fern. Excellent I like the layout of the room, the set up of the room however, the tub needs a replacement. It just looked so beyond filthy. Really didn’t like the tub outside of that. Everything else was wonderful and I guess I would stay there again just for the fact that I know that they made an effort that they need to replace the tub at least in our unit room 307.

Breakfast, free parking, affordable

Staff was great, room was nice and smelled fine (not musty). The hotel seems to need updating, hence the 4 star. Oh, breakfast was fine!

Location and spacious room. Water pressure and temperature was good. Front desk was friendly. Room ready on time. Easy to check in. Was not clean. Rust and black spots in the bathroom. Funky smell. Housekeeping barging in without knocking.

Room is run down (walls, doors, curtains), dried noodle on the phone, rusted towel racks, and ripped chairs in the lobby.

Good Hotel

Horrible experience

Cool

Good clean room, great breakfast

It was ok water was hot Breakfast was ok room was clean

Parking felt safe however there was an iron rod fence with bob wire above it and the main gate to enter and exit remained open the entire time! Breakfast was a step above mediocre, did like the option of having oat milk for those that don’t drink, cows, milk! The first room was missing decor as you entered, the art/picture that belonged on the wall was no longer there. The room was decent, but could have definitely used a deeper cleaning, also the room had no hot water! We were accommodated, however, when moved to the second room, there was no heat which was a huge inconvenience. We were told that maintenance would come to try to resolve the issue. We waited, but maintenance never came. My husband went to inquire about the maintenance personnel and management was trying to accommodate us with a third hotel room. This hotel room was much smaller than what we had originally purchased. However, it did not lack heat and hot water. The accommodations by staff was helpful, however would not consider staying at the property again!

I love it here I’ll come again !!

Clean room, nice staff and convenient location.

The staff at the front desk was short and not very friendly. I also noticed several critters (roaches) in my room and was very displeased and couldn’t sleep in fright the critters would be crawling on me. The breakfast was good and kitchen staff was polite would not recommend this location to a friend and I am very disappointed on the amount of money I spent and the experience that of the stay did not match.

The wood floor by the entrance of the room was loose, the air conditioner makes a really annoying sound when operating, the tv didnt work. The refrigerator barely cooled in the maximum setting.

N/A

Location No ! tv service the time we stayed. We moved to another room still no service . I, was told by the manager: short , Indian lady with glasses a refund was going to occur . I notified Booking.com and told them the same thing —that’s what she told me to do and I did. We checked our a day early

NOtHING Nothing

Clean Manager was very rude and I had a Disappointed and Frustrated Stay – No Support for Families

The facility was clean and breakfast was good The staff! The staff the staff! I waited over 50 mins for a representative to come to the front desk my spouse was calling and the individual at the location picked up and said “yeah” when she explained the long wait and dissatisfaction they replied with “ is that all you call to tell me” . When he came back to me he laughed and said I guess I have your wife on the phone. I let it go because I was exhausted the next morning I was eating breakfast and I touched base with front desk and the representative was even more rude and I told me the shuttle wasn’t coming which I confirmed an 8:15 am pick up I asked when he would be telling me and he advised you were eating breakfast and didn’t seem very worried I asked for this guys name because it seems to be a trend with staff at this location and his demeanor changed quickly and he then wanted to be helpful and got transportation to the airport. Very dissatisfied when I called to speak with a manager I was told they would have to call me back almost a week later haven’t heard anything.

It was an easy commute to downtown. My experience is not good. I have stayed at many Hyatt hotels, this stay was more like a motel stay. The room smelt bad. There was a horrible smell on the carpet. There wasn’t a phone or microwave in the room. The bathroom was small with a lowered ceiling. You can tell there was severe water damage as the patch work was very visible. There was rust on the appliances. I wasn’t informed that the room wasn’t cleaned nightly. I asked for more towels since mine didn’t get taken away, I was informed by the front desk they may not have enough towels. There were stains on the curtains and covers. The breakfast was more of a continental breakfast, which was not what was advertised. Also during check out no one was at the front desk- wasn’t asked about my stay. I will never stay at this hotel again. I know to always read the reviews before booking a stay.

Staff was not friendly. Food was horrible and the same thing everyday

Clean and friendly staff.

The shuttle does not run 24 hours as advertised. I also called the hotel for a shuttle and it took 2 hours from the initial call for a shuttle to actually be at the hotel. I had called several times and the last time she told me she will call me back.. but did not. At check in a told her that the shuttle is advertised as 24 hours on Expedia she said oh those third parties.. I did tell her that I will be making a complaint.. she said she likes getting complaints

My first room doesn’t look like how I wanted it and later was changed due to water leaks from the ceiling..I like the other room

Staff was lethargic, the bar was non-existent, elevators were down for several hours, no dining room even though it is advertised in the elevators, floor paneling is separating, phone didn't work, and I overheard another visitor complaining to the front desk about their TV not working. I was told by every staff member that the management wouldn't fix anything even after multiple and continuous complaints from guests because they are only concerned with the bottom line. This is a terrible representation of what a Hyatt should be.

Safe spot and quiet.

Would have been great to know that your restaurant is closed (the placery) as it’s still on your website, marketed in the elevator. There is no where to eat within walking distance if you have mobility issues. Luckily we didn’t. Room was pretty good, but there was no way to call down to the front desk. Breakfast was very good.

Very good

I was very disapointed on this hotel. It does not seme like a Hyatt… terrible staff service. I booked this hotel because I needed the shuttle to the AirPort. When I checked in, the host told me that the shuttle was already full… so she said she could arrange a cab For next morning. She did not book it, I could have lost my flight because of this. The breakfast was grows. The staff was not nice, my children had morning caugh and she told Us to get out of the breakfast. The room is old, the air conditionner makes noice. Not even water in the bedroom… everything bad.

The bed is not good

The hotel is fairly quiet with the only the expected aircraft noise with being so close to the airport. Rooms are very nice and clean.

Clean clean clean

I’m sorry, but you go to a hotel to rest and get a good nights rest while away from home, but when you can’t even get that right, it’s all bad! The Hyatt Place appears to have had a renovation recently and made everything look pretty and clean, but it’s sorta like putting lipstick on a pig. To start the woman working the front desk was very unprofessional, talking to her child on her personal cell phone while checking my family and I in. The shower and was clean but the paint on the sealing was peeling. The toilet paper holder had been replaced, but the old holes were never patched. They had a nice comforter on a horrible mattress that you can feel the springs and hear creaking every time you move. They had no phone in the room to call the front desk, so we had to use our personal phone to call the front desk to find out we had to go all the way back downstairs to get a comforter for the pull out bed. This is not the worse hotel, but pretty close. I will say our room was clean, but definitely not comfortable!

Amenities

Same not to clean. Never came to freash the room in the 3 days i stayed

Room not too clean . Never came to freshen up the room 8n my 3 days

.

Staff was friendly and very helpful

Although the second room had a more comfortable bed, the bedsheets still had small stains, which I did not find acceptable. I was also surprised that there was no body lotion provided in the room. Due to these issues, my experience did not meet expectations, and I would not recommend this Hyatt location.

Oh, and they don’t do housekeeping? I’ve never been at a hotel that didn’t come clean your room every morning?

I always choose Hyatt Place for their friendliness and cleanliness. However, the room I stayed in was terrible. Of the 4 pillows on the bed, 2 of them had hair on them. The floor in the bathroom was filthy. The coffee counter still had spills and scum from previous occupants. This was not like any of my other stays. I will not stay there again

Was wonderful

The bathroom needs updating and carpet needs cleaning. I was disappointed, this Hyatt place needs renovating

Nice comforting beds, nice space. Quiet

Friendly and knowledgeable staff, clean room and common areas, decent selections for breakfast

They expected me to wait at the airport for 3 hours for the shuttle. There were barely any towels. The hotel carpet was dirty, the hotel walls were old, the layout of the room was not a good layout. The hotel looks like an old hotel that they barely patched up and are now renting. It's like putting lipstick on a pig. Breakfast was also horrible. The fruit was not fresh, the oatmeal was water and barely any oats, and the boiled eggs looked old. Would not stay here again.

Breakfast was lacking, we ended up going for food instead.

Yes

This was not the worse hotel I've stayed in, but it was near the bottom.

Not very good front desk appropriate

The bathroom was very small and not clean at all. Beds were okay.

Very clean.

Rack inside bathroom was rusted and towels were on them. There was break in for one of the guest's car, during breakfast police was investigating for it.

There are also no phones in the rooms, which I found strange. How should I call the front desk, without a phone. They offered breakfast every morning which was a nice assortment of items. The rooms were nice. And everthing was clean, but they might want to update the mattresses , they seem old, and made my back hurt. Im glad they had a shuttle. The area seemed safe, except on the last day, i noticed there was a white truck with its back driverside window broken into.

I chose this hotel because of its 24 hours shuttle service. It does not have this service. Uber to the place cost me $20. Hotel is old, bed is old not clean at all.

The Fire alarm went off three times in the middle of the night the first night I was there. The third night the fire alarm went off in the middle of the night. It went off for hours the fourth night I was there. The breakfast was not at all what a continental breakfast is often afforded at hotels.

Pretty outdated and run down property. Towels and sheets feel very old and worn out. Fridge in room didn't work. Breakfast looked scary and had limited selection because their oven was broke. Fire alarm went off at midnight. I would not stay at this property again.

The shuttle didn’t pick us up. Fridge, coffee maker, phone didn’t work in the room. Oven for breakfast didn’t work. Starbucks machine out of order. Outside pool chairs broken and everything around the hotel didn’t look safe

Good

Sheets not cleaned

Spectacular

Can use some deep cleaning and renovations. Staff was polite and check in was a breeze.

.

The room was exactly as advertised

I loved that this hotel was family friendly! The clerk checking us in had her children with her and as a mother myself I love this for her and that the company leads with their heart like this. The hotel itself needs some renovations, my bathroom door in my room looked like a dog chewed it up and needed to be replaced. Overall if it had not been how great the staff was I prob would not stay again. The girl at the front made this stay pleasant.

Breakfast 8/10 Cleaned 8/10 Bed 2/10 Bed was hard. Make a lot of noice every time we move . Time to get new mattress.!

Everything was great

Clean and spacious they need to pay more attention on the house keeping as I asked for one after two. Nights and seems they can and only charge the towels. They didn’t even bother fixing the sheets on the beds.

room was very nice, would not choose again for location. no food near by except another hotel

Room in okay condition bed mattress needs updating. Bathroom needs updating. Furniture could use a refresher.

Great service

The room are in okay conditions. The fire alarm went off both days at 5am waking my new born up. I will not stay here again.

no phones in rooms, staff wasnt very helpful.

Shuttle to airport. Breakfast clean room nice staff

The room was spotless and the people were there was amazing and helped me with everything i needed...would stay there again in heart beat!!!

This Hotel didn't offer a shuttle, at least that's what i was told. Breakfast and service was excellent. Only thing you heart the airplanes all night when trying to sleep. Id stay here again

Good place to stay

Love the double beds room was nice !

Zero room service for 3 days. I had to go downstairs to change towels and take them to my room. Dirty tub like never cleaned or needs replacing. The place is not maintained at all and should lose it’s brand name.

Closer to the airport

The hotel reception clerk Kay did outstanding job. Getting me to the hotel when the Shuttle driver Bernie refuse to come pick me up. The other driver was outstanding was Marcus and my Sunday driver was faFanfafanta up.

Staff was amazing

Hotel was in a good location and quiet

I had to call twice to request the shuttle, and the staff was very rude. It was a big hassle for me. My booking was cancelled, and I was given two different reasons for why it happened. The whole experience was very disappointing.”

Front staff is never friendly. It always feels like you’re bothering them for checking in. The breakfast lady and cleaning staff is nice though.

Staff when checking in was awesome it was late when we flew in and he was patient checking us in!

Everything was good, just waiting on my deposit to be released.

Loved my room! Everything was good, no complaints. I didn’t get a chance to eat breakfast though.

Where to start??? I booked this hotel 1. Because we've stayed in a Hyatt Place before and it was impressed with the cleanliness and service. 2. The airport suttle. We landed in Houston at 11pm, called for a shuttle only to be told it would be 1 to 1.5 hour wait..ughhh. We ended up getting a taxi to the hotel. When we arrived the taxi driver went to the back of the hotel where the hotel was surrounded by razor wires on top of the gate. When we finally got dropped off at the door the entry way and lobby smelled of weed (don't mind/don't care I just perfer not to smell like it). The room had a gritty / dirty look to it, like they tried to put a fresh coat of paint on a turd...it's still a turd! Just a simple note to self, we won't stay there again.

Great location

Everything was good.

The checking was flawless and the breakfast was good

Front desk was rude. Towels had blood stains and beds were uncomfortable. I checked out after staying first night and asked for a refund on a second night per policy obviously they did not honour the policy either.

The front desk team were very hospitable. Special shout out to Sydney.

Sink and shower wouldn’t drain stayed full of water

The clean was outdated and dirty

We were in town for a family funeral. We stayed for two nights.The stay was good. The check in was nice. The clerk was nice. The room was nice. The area was nice. We were disappointed that the hotel did not have a full bar/restaurant as advertised, however it wasn't too bad because we were in driving distance of different restaurants. We were also a little disappointed that we did get fresh towels and our room cleaned. We were later told that all we had to do was call down to front desk to request fresh towels.

Very good stay and close to the uscis

Very clean room. I saw the bad reviews on this hotel and I was literally thought this was going to be painful. Only issue was the white curtains and the air conditioning. It should change more regular. Other than that perfect. My partner thought the same.

Breakfast was horrible.

Everything

It was good and nice and not happy how they closed the pool on my last day when I had time to swim but could not enjoy the pool

Old

Good space for the price, nice saff but the room need good cleaning to make it smell nice

This property was in a perfect location next time I’m in Houston I will return to this location

Pretty good

This location was disgusting. I kept my clothes on to make it through the night. It was very old and outdated, not clean, rust was very visible, the TV had no signal at all. The staff was extremely sketch(night shift). The area it was located in was in the middle of a freeway and a side road. There was not even a convenient store located nearby. The hotel smelled of marijuana the afternoon staff had her baby at work with her and said there was no way to reach a manager. Not even by email. This place was the equivalent to a Ramada Inn in 2025 or Days Inn or Motel 6 if you catch my drift. I called a friend the next day and got out of there!

Expedia’s misguided information for cancellation within 24 hours of booking. Neither e

CLEAN AND QUIET

This was really convenient to get to and from the airport! The staff was very nice and friendly. I had the opportunity to meet each shift. Kay was my favorite!

They sent me a letter that they hotel does not have personal to clean and if I want more towels I should ask in the counter

business friendly

Clean room, friendly staff.

Yes i like the service and organisation of the hotel

Fast and friendly

The first day checked in we had to wait half an hour because no body at front desk after we checked in the ac very noisy and we asked the front desk to change room she didn’t want to help so we had to call Hyatt corp. then switched to different rooon which was very dirty.

The area was cleaned and they served good breakfast.

I didn’t have hot water for 2 out of 3 days of my stay. Cable TV was intermittent. Hotel was partially renovated but there were a lot of things that still need to be replaced(doors and mirrors mainly). Hotel was clean and bed was comfortable. WiFi worked well so I could get work done.

Staff was very rude and did not help my situation. In fact he name was Patel and he canceled my reservation when we traveled from another state. Very inconvenient and disrespectful.

They had bad roaches they were all in the refrigerator

It was a good place to stay ..very nice ..but need more vending machine options and ice dispensers

I was very disappointed in the transportation to the airport. I advised staff of my flight and airport. The shuttle driver took me to IAH instead of hobby and caused me to miss my flight. Totally disappointed

It was only a one night stay, but I did not feel safe at all. The way people were just sitting in the front of the hotel hanging out. They looked like they were up to no good. Therefore I had a sleepless night worrying if my car would be there in the morning.

The room was very nice and clean.

Too many other options near IAH / George Bush airport, will not be returning to this property.

There was not an early check in option available, However after waiting for about an hour in the lobby, a room became available. Once in the room, the air conditioner was so noisy, it sounded like an old car running. In addition to, the metal shower rack in the shower was all rusted and the rust stains was arunnning down the shower wall. YUCK!

Pool area need improvements

Very nice rooms shutle was on time

Gracias por la atencion.

Easy check in and proximity.

When I got to the room, the door wouldn't open. We tried using the two cards they gave us. They moved us to another room because the cards didn't work. There was also a lot of noise in the hallways at all hours.

The property is dirty and run down. There is no airport shuttle as promised. The staff is RUDE

Quiet area. Beds were comfortable and room was clean. Staff were not that friendly. But overall it’s a nice place to spend the night.

Was asked to bring dirty towels to Lobby before we could get new ones. Then TOLD to put used ones in a bag that Concierge placed on Lobby desk. Never had this happen before.

Customer service was horrible not friendly at all

Bed comfort

No on site food options even though it is advertised around the hotel. Bathroom needed a makover. Room was ok otherwise, bed was comfortable. The buidling is surrounded by barbed wire fencing so it seems like ghe area may be unsafe.

The workers are rude they don’t clean rooms room service and housekeeping never brung towels to the room had to keep going downstairs for towels and face cloths nothing was pleasant about this stay

I was disappointed there was no free shuttle to airport and restaurant. When I booked the room I was under the impression they had both services.

Property and service is good but the purpose of me staying there was for the free shuttle drop off and pick up from airport. But on the return back to airport the shuttle was broke and we had to get a taxi back to hotel.

I love it

Property was good. Appears to have been a misprint and the information provided on Expedia about airport shuttle. When I originally booked, I was looking for hotels that offered breakfast and shuttle service. This hotel appeared, but there was no shuttle service.

Other than the delays to check in due to a busy weekend from local festivities, everything was pretty muck okay.

The room wasn’t cleaned and there were roaches

Staff had no idea which rooms did or didnt have a microwaves. AC in the room is broken.

The pool was not clean and the ac leaked even after the cake and fixed it it didn't stay very cold either

Nice beds but the property in it's entirety was worn out, horrible carpet in halls. Tub was painted badly and patchy. I expected much more for the price after staying at other Hyatt Place locations

In

Room nice. Lobby is dingy. Staff needs to be trained properly. It took 20 minutes for me to check in and buy 2 drinks. I was the only person at the desk.

Everything!! Thank you

Overall, I was very satisfied.

However, there is only one microwave in the hotel and this is kept in the breakfast room whenever the breakfast is over. The rooms are very good and neat, but there is no telephone service between the rooms and the reception.

Want to deal with rude and unprofessional staff? Look no further. Asked for towels one night and was told by a black guy at the front desk that I need to bring down my used ones. Then when I went back to my room to bring back the old ones he was extremely rude and said my room was provided with towels and that he really didn’t need to give me any. So my question, are we supposed to use the same towels for all 4 days we were staying there? Use your common sense. When I asked for his name he saids he doesn’t have one. Shame on this black guy who doesn’t have a name. He should be fired immediately and never allowed to interact with customers ever again.

The room was not the cleanest and there were little black ants in the room. The staff was nice though

Staff extremely unprofessional and unwilling to help had their children at work and when I told them my television was not working just blamed it on the weather didn’t even attempt to check if that really was the issue was traveling with 3 small children and having a working television was kind of an expectation…

My relatives had parts of their car stolen at night.

Clean hotel and friendly staff. Room was nice and clean. Bathroom had this weird smell. It was bearable just unpleasant. Mini fridge didn’t work properly. Kept freezing up and not cooling. The in room phone wasn’t connected to anything just there as decoration. We did receive an email about shortage on towels because something with their vendor. We are family of 3 and we needed an extra wash cloth for the last night and they didn’t have any to give us. Overall nothing major. They do serve breakfast but we never partaken as we were always heading out.

Coming from the airport, don’t expect a timely shuttle pickup. I waited almost an hour and called the property at least 4 times and was strung along the whole time. Mixed stories, ghosted calls and outright lies.

The cable TV did nit work most of the time and the placement of the TV made no sense. Body wash was cheap and broke out in a rash afterwards. Towels were so old and dingy.

Pool area could of been better

The sink was clogged and leaked water. Air conditioner was noisy. In general it’s only to stay 1 night not for family vacations.

Room service horrible

Everything

Hallway carpet was really smelly...the carpet cleaner came in the next day to wash carpet but that didn't help because it did not dry. The good thing was the smell did not get into my room. Room was very clean.

The only issue with the room was mold in the bathroom, possibly due to a previous water leak from the floor above and, however unpleasant, it did not weigh too heavily on my overall satisfaction.

Communication terrible, highly don’t recommend rooms is hold timing and terrible .

was dirty and there was rust everywhere

Experience was great other than the smell of urine when you enter the room, like they didn’t clean it good enough.

Na

Will be back

Breakfast was paper plates !!

Excellent service

Location was a little sketchy. We also had little black bugs in our room. We reported it several times and they were going to send maintenance up to spray, but they never showed. Restaurant also list that they serve food at the bar, signs are visibly posted in the elevators, and they don’t.

I did get my bed change the 3 days I been there

Good

Great place to stay

We traveled to Houston for a Graduation party and every family member we told where we were staying referred to this area as ‘Gunspoint’ instead of Greenspoint. They all just said the area has a lot of crime, shootings and that the safeness has gone down over time. Room was clean, shower area was probably the only outdated part. Rust on the towel rack and the silver fixtures in the restroom. The wall closest to the shower had some damage. Also there were exposed wires by the ac unit. Phone was broken in my mom’s room and she told me she ended up googling the hotel just to get to the front desk. We had two king rooms with soda beds and my mom who stayed in the other room needed towels and they could only offer her one towel with one wash cloth and she had to travel downstairs to retrieve it. There were 3 adults and 4 kids split between the two rooms. We were at the end of the hall and stayed one night. Had no issues other than that. Although the hotel was nice, the area itself comes with a Warning. The hotel also has a gate surrounding the whole hotel lot with razored barbed wire. Pictured is my Moms phone. And one of the ac unit my Husband took to make sure they knew about the wires. It was good for a one night stay just stay in your room don’t go venturing out alone at night especially with kids. We were in bed by 10:30.

No body clean the room in 4 days. I have beat insects in my back

Great

Environment is awesome and quiet.

Not a great area , Barb wire around hotel, 20 mins from airport, rooms were sketch , beds were old you could feel the springs we left and lost the money

The property had no towels, 24 hr restaurant closed, coffee machine broken and no transportation to and from airport. The airport bus was down.

Great location. Comfortable bed. Room was nice and clean.

Great location and very clean

The location was very close to the airport. It was directly off of the highway. The hotel was clean, but dated as evidenced by the rust stains, chipped paint, etc. Breakfast was just ok - typical hotel pre-made foods. The area seemed questionably deserted and it looked like the hotel was refurnishing. There were dozens of sofas in the parking lot. The parking was free, which was a bonus, but there was limited parking near the entrance. The doors lock and you are unable to use your key after a certain hour. So, when you arrive late and have to park behind the building, you have to walk all the way around to the front to get in. Most attractions were 45-60 minutes away.

Very nice hotel and the people was polite. Thank you

The only reason we give 4 starts instead of 5 on some of the areas it's because the hotel does needs an update on some areas (remodel/new stuffs and painting) better light and carpet or hard floor in the halways, lighter paint, as well as in the rooms. Our room was too dark even with all the lights on and the courtains open, the restroom towells rack was so old and rusty that it feels not very clean. The sofa bed sheets looks like they were there for a long time, full of dust, the sofa bed mattress feels old, you can feel the wires. Other than that the front desk young lady (pregnant) at night was super helpful and nice, breakfast was good too more than what expect compare to other hotels, do miss the waffles, they do have variety but no waffles. We will stay there again, like the location and the price.

Business stay. I stay there regularly for the price. They have been updating the property for the last year and i have seen improvements but still a ways to go. Cleam the door shafts, the elevator door shafts. Touch up paint on the wood molding around the lobby , hall ways etc.

The property is a little dated but very clean and comfortable with an excellent syaff

Floor was covered in brown, sticky

Excellent

Why I needed the number! Please book your room at other hotels because this one was not friendly

Place was nice,clean and friendly.

They tried to

I stayed at Hyatt Place Houston-North and unfortunately encountered bed bugs. The room cleanliness was poor. Despite the convenient location, the hotel needs serious improvements in housekeeping.

Absolutely worst experience.

The room was nasty!!!

I didnt like the service they were bery rude. I had no tv stations they were all no signal and the ac unti wasnt working properly and they wouldn't exchange rooms either. Will NEVER STAY AGAIN