Hampton Inn & Suites by Hilton Houston North IAH

Habitación muy amplia, cama limpia y demás detalles del cuarto excelente, el desayuno muy completo.

Exceptional

Good low pressure of water on shower

It was peaceful. It was in a good location. Everything in the room was nice. I had no complaints.

It was quiet

Great stay, nice room and pleasant staff.

Arrived late, no issues. Helpful front desk staff. Clean and spacious room.

It was fair

Yayyy!!!!

If it wasn’t for your representative Liz i would have checked out early and not think of returning. I had a few issues and was put off, until Liz came in and fixed my issues as best as she could.

The best waffles I ever had!( Texas shaped). Breakfast area was very clean and maintained by a staff member. Huge selection and started at 6:00 which is huge plus for me. Room was cool and didn’t smell. Only complaint would be fridge leaked water on carpet and was soggy in area and great of carpet felt oddly sticky. Very comfortable bed. Shower and bathroom amenities Very Nice!!!!

Clean room, fresh breakfast, great service.

Good

That may be what some people like, but we didn't get a single good nights sleep

Superb

Room was nice, but needed fresh paint job.

My hotel stay experience was wonderful, my room was clean from the time I arrive to the time I left , the staff was real respectful and helpful listen book this hotel . Big screen tv , glass shower listen me and my daughter had fun in Houston

Clean, good breakfast.

Proximity to the airport There was no hot water or toiletries (other than tp)

There was no hot water or toiletries (other than tp)

Close to the airport and good breakfast

Place was alright but we arrived at 1 and asked if we could check in early and was told if we paid they would get us in a room but if not we would have to wait till exactly 3 which they kept there word and did not get us in till 305, so don’t expect to ever get in early

Staff, breakfast and clean were exceptional. Everything was excellent.

This place needed a thorough cleaning. The rug in the room stinks. The shower was leaking. The towels are old and dingy. I will not recommend this place to anyone. The breakfast was low grade with cold coffee and no hot water for tea.

Breakfast was good I am from out of state (came in from NC) I chose hotel b:c of its proximity to IAH AND the fact that there was an airport shuttle. BUT, when requesting a shuttle for my departure on Mar 28, 2026 the front desk told me that it didn’t start until 6am. I explained that there is a govt shutdown! Passengers are told to arrive 4 hrs before departure. Hampton Inn can’t accommodate their guests for an unprecedented situation that affects the whole country? No sympathy…not her problem.

Breakfast was good I am from out of state (came in from NC) I chose hotel b:c of its proximity to IAH AND the fact that there was an airport shuttle. BUT, when requesting a shuttle for my departure on Mar 28, 2026 the front desk told me that it didn’t start until 6am. I explained that there is a govt shutdown! Passengers are told to arrive 4 hrs before departure. Hampton Inn can’t accommodate their guests for an unprecedented situation that affects the whole country? No sympathy…not her problem.

Very good

Exceptional

Breakfast was good, staff was good. Parking was good.

👌. Could use more light on ROOM

no shuttle, but hotel was clean and very quiet. good complimentary breakfast

Exceptional

I like how close it was to the airport and downtown. It was in a quiet area near a Waffle House which is always my go to! Nothing about was bad

I like how close it was to the airport and downtown. It was in a quiet area near a Waffle House which is always my go to! Nothing about was bad

Accomodations and staff were great during my stay. The only issue was having to pay for self-parking for a regular lot. That was surprising.

Exceptional

Great stay!

Nice breakfast clean facility they do charge for parking now which wasn’t noted $5 a day

No hot water sink broken

Rooms were decent but they i don't clean your rooms on a daily basis so you need to ask.

Breakfast was good

Breakfast was good

Good

Exceptional

Breakfast was just okay. They need more variety. Its very basic The pool wasnt in service that it had some issues. Also i had asked for a crib but when i got there they didnt have any.

Convenient stay for an overnight trip

Convenient stay for an overnight trip

Clean rooms

Clean rooms

Very good

Our shower did not work the whole stay after being gone all day and promised it will work when we returned it still did not work. The staff was very nice and the property was clean. We had 16 hour days an it was very inconvenient not having a proper shower

Our shower did not work the whole stay after being gone all day and promised it will work when we returned it still did not work. The staff was very nice and the property was clean. We had 16 hour days an it was very inconvenient not having a proper shower

Exceptional

All good

All good

Passable

Good

Good

not much we were out of power and water for the whole morning, no breakfast, no shower, no electric. It ruined our plans for the morning. i would like a refund for the one day

Soy una persona muy meticulosa con la limpieza y la presentación. Para ser un hotel con precio cómodo todo lo encontré excelente.

Soy una persona muy meticulosa con la limpieza y la presentación. Para ser un hotel con precio cómodo todo lo encontré excelente.

Very clean

Very clean

It was very clean and nice. Wasn’t able to have the breakfast but looked to be a good breakfast area. Would stay again No complaints

The hotel itself is very nice. The rooms are spacious and more like a suite than a regular hotel room. The bathrooms are large and well-equipped. The television is enormous and on a swivel so it can be seen from anywhere in the room. The free breakfast downstairs was well-stocked and perfectly adequate. I chose this hotel solely for its proximity to the airport and its free shuttle service, but when I arrived at IAH there was no shuttle and no one to answer the phone or text at the hotel. After waiting almost an hour I finally took an Uber. When I arrived at the hotel, I was told that the shuttle wasn't currently operating and they didn't have a timeline for when it would come back into service. I'm sorry but travelers from far away really need to know these facts in advance when making arrangements. And travelers on a budget really don't like unexpected expenses to the tune of north of $60.

We were shocked that there was no shuttle to the airport. The uber cost $35 one way - the hotel manager said that people are often mistaken because there are 3 Hampton inns around the Houston airport. We stayed at a different one last year and thought that’s what we were booking again. Make sure you confirm there is free shuttle before booking if that’s important to you.

We were shocked that there was no shuttle to the airport. The uber cost $35 one way - the hotel manager said that people are often mistaken because there are 3 Hampton inns around the Houston airport. We stayed at a different one last year and thought that’s what we were booking again. Make sure you confirm there is free shuttle before booking if that’s important to you.

Preferred stay in the Frisco area

Preferred stay in the Frisco area

Good climate and good breakfast

Good climate and good breakfast

.

.

There is another really good hotel on perfect conditions and the service was really good.

There is another really good hotel on perfect conditions and the service was really good.

Easy check in

Easy check in

Clean rooms. Amazing Manager CC. No shuttle to airport but staff gave me number to personal cab driver. Comfortable beds and pillows.

Clean rooms. Amazing Manager CC. No shuttle to airport but staff gave me number to personal cab driver. Comfortable beds and pillows.

I like the location . Not match with expectations. We thought it’s Hampton inn but it was not impressive . It has no locked bathroom doors , beds are small in size . has no shower cap kept in bathroom for use . It’s not bad but not impressive either

The facility was very clean and comfortable. Great variety on a full breakfast. Friendly staff.

Vehicles get stolen, robed

Vehicles get stolen, robed

My truck ended up with three broken windows and my tools were stolen from it. This is an on going burglary and still no security or anything done about it. Makes you think it’s an inside job

My truck ended up with three broken windows and my tools were stolen from it. This is an on going burglary and still no security or anything done about it. Makes you think it’s an inside job

Stolen from my vehicle last year

Stolen from my vehicle last year

Smelled like cigarret, did not come once to clean our room or stuck up on towels.

Smelled like cigarret, did not come once to clean our room or stuck up on towels.

We had seen the pool said it was closed but spoke to the front desk person and he helped us out my kids enjoyed the pool alot thank you! The room

We had seen the pool said it was closed but spoke to the front desk person and he helped us out my kids enjoyed the pool alot thank you! The room

Breakfast and cleanliness We were not able to get access keys to the room allllllll weekend therefore we had to wait in staff to let us in whenever we came in

It was pleasant.

It was pleasant.

It was convenient and pretty close to the airport

Non

Non

Everything was great

Everything was great

It was great. We just wish they would have be open and honest on the website about the pool closure. My kids love to swim and were so excited about the pool only for it to be closed. Overall it was a good stay.

It was great. We just wish they would have be open and honest on the website about the pool closure. My kids love to swim and were so excited about the pool only for it to be closed. Overall it was a good stay.

Clean, friendly staff, continental breakfast were good. The rooms were clean and the bathroom was nice, especially the walk in shower. Overall, the hotel looked very modern.

Clean, friendly staff, continental breakfast were good. The rooms were clean and the bathroom was nice, especially the walk in shower. Overall, the hotel looked very modern.

Breakfast was good

Breakfast was good

Hotel was clean and staff very helpful

Hotel was clean and staff very helpful

The tv set up

No walking area, did not serve tea with continental breakfast. I would visit again staff and faculties excellent.

No walking area, did not serve tea with continental breakfast. I would visit again staff and faculties excellent.

I liked the neatness and setup for the room

Laundry did not work. Very disappointed

Laundry did not work. Very disappointed

The staff was great! The property was well kept. The only thing I could complain about was my room was very dusty. Also, it seem like someone killed a bug or two in the bathroom and did not clean the blood up.

The staff was great! The property was well kept. The only thing I could complain about was my room was very dusty. Also, it seem like someone killed a bug or two in the bathroom and did not clean the blood up.

N/a

N/a

We couldn't sleep because of the thumping and loud noises that were on the floor above us. we called the front desk, and they went and talked with them, but it didn't stop

Safe

Safe

Very clean and nice rooms

Very clean and nice rooms

Very friendly employees, with the expection on the housekeeper she didn't clean our next the 2nd day stayed

Very friendly employees, with the expection on the housekeeper she didn't clean our next the 2nd day stayed

Super friendly staff..love it

Super friendly staff..love it

I didn’t like the breakfast

I didn’t like the breakfast

We arrived late, but check in was fast. Hallway and room was quick. Very clean and breakfast was pretty. Good. I would definitely stay again at this hotel.

We arrived late, but check in was fast. Hallway and room was quick. Very clean and breakfast was pretty. Good. I would definitely stay again at this hotel.

T

T

Everything was nice except one staff member and ice machine was broke

Everything was nice except one staff member and ice machine was broke

Fairly close to airport. Very good strong coffee. My guest enjoyed the rolling stools to put her luggage on, and the sliding bathroom door... Some guy underneath us or adjoining rooms were slamming doors at 5AM so hard, that it made the entire unit floor shook?

Fairly close to airport. Very good strong coffee. My guest enjoyed the rolling stools to put her luggage on, and the sliding bathroom door... Some guy underneath us or adjoining rooms were slamming doors at 5AM so hard, that it made the entire unit floor shook?

No tienen horno microondas en las habitaciones dobles eso no es bueno

No tienen horno microondas en las habitaciones dobles eso no es bueno

Everything good a bit outdated butt all good A bit out dated but all good

Never

Never

.

.

The hotel is in a good location and was close by everything that we needed. We only stayed one night. Breakfast was good. Customer service was ok didn’t receive a good greeting when we were checking in m. There was a sign up and when the gentleman finally came out from the back I felt like I was disturbing him from doing something. But the overall trip was good.

The hotel is in a good location and was close by everything that we needed. We only stayed one night. Breakfast was good. Customer service was ok didn’t receive a good greeting when we were checking in m. There was a sign up and when the gentleman finally came out from the back I felt like I was disturbing him from doing something. But the overall trip was good.

The room was just as pictured and front desk staff was very nice

The room was just as pictured and front desk staff was very nice

Not very clean , ice makers didn’t work outlets by beds didn’t work and no shuttle to and from airport which clearly states on web site

Very good place, close to the airport.

Very good place, close to the airport.

Our pick-up got stolen out of the parking lot. I no longer felt safe, and the hotel was not understanding at no sympathy or compassion. I asked the hotel to cancel our reservation in hopes of them understanding and providing a refund. Not only that, two nights before another vehicle was stolen as well. In my opinion the staff is behind those thefts.

The phone in the room didn’t work, tv didn’t work, cabinet coming off the wall. Received a message that their was a water problem and had no water to use the restroom or even brush my teeth until I want down to front desk to get a bottle of water to brush

The phone in the room didn’t work, tv didn’t work, cabinet coming off the wall. Received a message that their was a water problem and had no water to use the restroom or even brush my teeth until I want down to front desk to get a bottle of water to brush

Fast check in and really friendly.

Fast check in and really friendly.

We needed a last minute hotel since our flight got canceled because of bad weather for 3 days. It was clean and quiet and price friendly

We needed a last minute hotel since our flight got canceled because of bad weather for 3 days. It was clean and quiet and price friendly

Poor wifi service, phones not working, noise all night from footsteps from the floor above.

Poor wifi service, phones not working, noise all night from footsteps from the floor above.

My stay was great as usual. This has been my "go to" hotel for the last 3 years while staying in Houston. Still pleased with the atmosphere and amenities.

My stay was great as usual. This has been my "go to" hotel for the last 3 years while staying in Houston. Still pleased with the atmosphere and amenities.

Due to the design of the bathroom door, it couldn’t be completely shut, and even if it was, the crack was large enough to leave it exposed. There was very little privacy.

Due to the design of the bathroom door, it couldn’t be completely shut, and even if it was, the crack was large enough to leave it exposed. There was very little privacy.

I typically only stay at Hampton and it seems like every Hampton I stay, housekeeping really needs some training. They really do not clean the way they are suppose to.

I typically only stay at Hampton and it seems like every Hampton I stay, housekeeping really needs some training. They really do not clean the way they are suppose to.

The hotel is clean and the service is excellent however in our room, the majority of electrical outlets weren't working. Also, the USB chargers weren't functional. The Wi-Fi was too slow and it took some work arounds to connect. The refrigerator in our room was broken and had to be exchanged.

The hotel is clean and the service is excellent however in our room, the majority of electrical outlets weren't working. Also, the USB chargers weren't functional. The Wi-Fi was too slow and it took some work arounds to connect. The refrigerator in our room was broken and had to be exchanged.

N,/a

Curtain was dirty, I was afraid to open that how dirty it’s was. The view was terrible looking at trash. They needed to update everything in the room . Some of the outlets not working.

Curtain was dirty, I was afraid to open that how dirty it’s was. The view was terrible looking at trash. They needed to update everything in the room . Some of the outlets not working.

Then I move rooms. The front desk person wanted me to go all the way back downstairs with all my things and get the key. I told him I couldn't do that. So he brought the key up to me reluctantly. After moving rooms I found the coffee Maker was broken. She toilet wouldn't flush and the next day. I didn't have hot water for 3 hours out of the morning. Answer late, check out on hotels.com and in person, and over the phone there. Still wanna checking out no new about it. Even though it was set approved. And finally the room I was moved to had a broken phone. Didn't work not really sure what worked there at all. And it was raised apart as far as cleaning as carpet was very dirty

Then I move rooms. The front desk person wanted me to go all the way back downstairs with all my things and get the key. I told him I couldn't do that. So he brought the key up to me reluctantly. After moving rooms I found the coffee Maker was broken. She toilet wouldn't flush and the next day. I didn't have hot water for 3 hours out of the morning. Answer late, check out on hotels.com and in person, and over the phone there. Still wanna checking out no new about it. Even though it was set approved. And finally the room I was moved to had a broken phone. Didn't work not really sure what worked there at all. And it was raised apart as far as cleaning as carpet was very dirty

Close to the airport and convenient for my time in Houston.

Close to the airport and convenient for my time in Houston.

Nice property

Nice property

Breakfast was as expected from a quality motel.

Staff was friendly and helpful. Will stay here again if I’m in the area.

Staff was friendly and helpful. Will stay here again if I’m in the area.

W hotel

W hotel

Nice hotel ! Big and clean rooms .The breakfast is fantastic !

Nice hotel ! Big and clean rooms .The breakfast is fantastic !

Tienes buenas condiciones, las habitaciones limpias y amplias.

Tienes buenas condiciones, las habitaciones limpias y amplias.

Not so good. When we initially got checked in to our room. The whole right side of the wall didn’t work. (Tv, refrigerator, and laps) took about 10 mins for someone to answer the front desk. Moved us rooms. Very inconvenient and was informed the maintenance staff aaa unavailable. Cold showers water was not coining out hot. Also there are no such thing as locks on restroom doors in your room. They upgraded to farmhouse style where they slide. Horrible idea since I do like my privacy and not convenient at all if you have a toddler.

Not so good. When we initially got checked in to our room. The whole right side of the wall didn’t work. (Tv, refrigerator, and laps) took about 10 mins for someone to answer the front desk. Moved us rooms. Very inconvenient and was informed the maintenance staff aaa unavailable. Cold showers water was not coining out hot. Also there are no such thing as locks on restroom doors in your room. They upgraded to farmhouse style where they slide. Horrible idea since I do like my privacy and not convenient at all if you have a toddler.

Our truck got stolen!!!

Our truck got stolen!!!

No dining around it beside Jack in the box. My bathroom counter was leaning forward hard, holding by caulk. Although, my AC unit was working great and staff is great. Overall: it needs an upgrade

No dining around it beside Jack in the box. My bathroom counter was leaning forward hard, holding by caulk. Although, my AC unit was working great and staff is great. Overall: it needs an upgrade

The overnight employee was very nice and helpful.

The overnight employee was very nice and helpful.

Super good

Super good

It was a great day with a great staff and a great building. I was very happy.

It was a great day with a great staff and a great building. I was very happy.

Nice and quiet place

Nice and quiet place

Didn't like getting locked out of building after accessing pool area!

Didn't like getting locked out of building after accessing pool area!

Overall is great for this hotel

Overall is great for this hotel

Some stain on the carpet and floor was sticky. Bed and pillow were comfortable and the room was big

Some stain on the carpet and floor was sticky. Bed and pillow were comfortable and the room was big

The breakfast was great! The front desk worker went above and beyond recommending places to eat around town, but the room had no microwave and there was an obvious water leak that damaged the drywall above one of the beds.The door to the bathroom was a sliding door that was very difficult to close and could not close completely for privacy.

The breakfast was great! The front desk worker went above and beyond recommending places to eat around town, but the room had no microwave and there was an obvious water leak that damaged the drywall above one of the beds.The door to the bathroom was a sliding door that was very difficult to close and could not close completely for privacy.

The hotel was advertised to have an airport shuttle that did not exist resulting in $70 for taxi fares to the airport ... totally unacceptable!

The hotel was advertised to have an airport shuttle that did not exist resulting in $70 for taxi fares to the airport ... totally unacceptable!

Terrible, we arrive to the hotel, the room I reserved was a 2 double beds for 2 adults and 2 kids, they tell me that room is not available, they give me a room with 1 King bed with a sofa bed, the sofa bed TERRIBLE!!! I call and ask for 2 pillows, after 2 hours nothing, I came down to the front desk, and they said that they don’t have pillows, the front desk agent ask for time to check if pillows were available from other rooms. Terrible

Terrible, we arrive to the hotel, the room I reserved was a 2 double beds for 2 adults and 2 kids, they tell me that room is not available, they give me a room with 1 King bed with a sofa bed, the sofa bed TERRIBLE!!! I call and ask for 2 pillows, after 2 hours nothing, I came down to the front desk, and they said that they don’t have pillows, the front desk agent ask for time to check if pillows were available from other rooms. Terrible

Airport Shuttle not available from 12 noon to 4pm

Airport Shuttle not available from 12 noon to 4pm

Great hotel that is close to cascade station with lots of choices for food and shopping. Also, shuttle service was available to cascade and airport which I appreciate. We had a great trip!! Thanks Hyatt Place ;)

Great hotel that is close to cascade station with lots of choices for food and shopping. Also, shuttle service was available to cascade and airport which I appreciate. We had a great trip!! Thanks Hyatt Place ;)

When this hotel has large loud events they should block out the rooms above it. I checked in and the music was so loud my bed walls and floor were vibrating. I immediately asked the front desk to change my room. I was told none were available. I asked for a refund soni could gonto a different hotel and my request was denied. If every room in the hotel was booked surely they could've considered my situation. Because of their greed and no concern to a loyal guest I had to suffer through pounding rap music when all i wanted was just to sleep. I will never stay at a Hampton Inn again.

When this hotel has large loud events they should block out the rooms above it. I checked in and the music was so loud my bed walls and floor were vibrating. I immediately asked the front desk to change my room. I was told none were available. I asked for a refund soni could gonto a different hotel and my request was denied. If every room in the hotel was booked surely they could've considered my situation. Because of their greed and no concern to a loyal guest I had to suffer through pounding rap music when all i wanted was just to sleep. I will never stay at a Hampton Inn again.

Was supposed to provide shuttle service back to the airport Monday morning, but was not available.

Was supposed to provide shuttle service back to the airport Monday morning, but was not available.

…

…

We came in to town expecting very little as recovery from the hurricane was still underway, this hotel exceeded expectations. It was beautiful, clean, and the bed was absolutely comfortable. Will recommend for any future trips.

We came in to town expecting very little as recovery from the hurricane was still underway, this hotel exceeded expectations. It was beautiful, clean, and the bed was absolutely comfortable. Will recommend for any future trips.

Great place to stay close to the airport

.

Nice place

Do not stay at this hotel, I arrived at 6pm and parked my truck in the front row, 10:43 my truck was stole, the night shift watched it happen and didn’t call the police, I didn’t find out till 6am the next morning when I walked out to go to work, Then Thursday night another Truck got stole from the same motel, THERE IS NO SECURITY!!!!!! They have very poor camera surveillance and the staff is told to stay out of these situations Very unhappy customer

Available

Under normal circumstances, this hotel may have been a decent stay. However, there were a few huge deficiencies: The hallways and common areas were HOT. The elevator was OUT. There were many 'undesirable' individuals hanging around huddled up in groups outside near both side entry/exit doors smoking weed and whatever else they were doing. I was told by one person that I had a reservation and was told to come back in an hour (which I did) and he was gone (he was by far the ONLY person that seemed to be in tune with what was going on). Upon my return, I encountered a different person (this person was VERY confused). Shortly after getting in the room, a person using a hotel key card walked into my room. He apologized and told me that he had just been given the key by the front desk. VERY BAD SITUATION. I haved stayed in many hotels in many places but I have NEVER had that happen. My daughter was VERY frightened by this and my puppy went ballistic. I checked out at about 1000 on July 11th but I see in my bank account that I have been charged for THREE nights. I was told that I, after checking out, would ONLY be charged ONE NIGHT. I need my money back. The nightly rate was very high which was due to the power outage conditions that exist here in the Houston, TX area. I can and will forget about this encounter but I need my money back. I syayed ONE night, NOT THREE.

We greatly enjoyed our stay. The room was super nice and comfortable. I'd definitely stay again.

charged for a stay wherein the hotel has no power and it was listed on the site that there was no power. Hotels.com is saying they can’t reach Hampton Inn and now can’t process the refund.

We booked this hotel last minute due to Hurricane Beryl. When we arrived for check in, their systems were down, WiFi wasn’t working, phone and tv weren’t working, and I’m assuming they weren’t offering breakfast either since no one mentioned it. The computer systems and WiFi being down were understandable and out of their control due to the storm but I really wish they would have made it known that the elevators were also broken prior to running my card. I had plenty of bags with me along with a small child. When I realized the elevator wasn’t running, I asked them at the front desk and their response was “oh we probably should have mentioned that.” I would have loved to have known ahead of time so I could make an informed decision on whether to stay or not BEFORE they charged my card! For $250/night, I had to carry everything up four flights of stairs and have 0 amenities. When I mentioned a discount to the manager he suggested that I could give up my room to someone else. I know that a lot was going on beyond anyone’s control but the rate should have been HEAVILY discounted based on the lack of WiFi, phone/tv service and mostly the broken elevator. Very dissatisfied with the service. Who can I speak with about a partial refund??

The reception staff need training in customer service.

They did not check me in. I’m trying to contact hotels.com. They said they were fully booked and no hotel was available. I had to take 2 expensive Ubers and fly out to Dallas just to get a place to stay

They didnt have no type of guidelines no elevator the handy cap people had to walk up stairs because they didnt want to see what was the problem with the elevator water on the floor

We had a reservation the night of the hurricane. They could not accept us due to power loss - which we understood so we tried looking elsewhere. When we passed by hours later, the lights were back on so we decided to check in only to find out the hotel cancelled all existing reservations - then rebooked the entire hotel with walk-ins and people looking for shelter while cancelling our existing reservation. We slept in our car.

Shower has low water pressure.

The property was clean, the staff said I don’t know more than I would have liked to hear. The pool was clean but there was no umbrellas to block that Texas sun while you chill. There isn’t anything close in walking distance but a gas station. I didn’t know that until I got there but the stay was great. The room and beds were clean and smelled amazing.

Very friendly staff. Clean rooms

The hotel was next to the airport but not the best area to be around.

Lots of families living at the hotel taxing the amenities and services.

Good

Overall we had a good stay. Hotel is nice and clean. Called for washcloths and housekeeping never showed up with them. Thankfully when I called back to front desk they gentleman was nice enough to actually bring some to us.

Had to wait for shuttle for over an hour to be picked up. Than finally I checked in my room and was getting ready to slip o to bed and pulled cover off and found three short men’s hair on bed sheets and pillow.

Lacking water bottles in room. Also shuttle only runs in day 5-8pm I arrived at 12 and they did not allow me to cancel flight

Very nice!

Staff was supper nice and quiet relaxing hotel.

Checked in at midnight and the staff were so kind - awesome experience!

Power went out during our stay as well as no water in that time but the staff was very nice and accommodating.

No one cleaned our room or brought fresh towels. The refrigerator didn’t work on one of our rooms. The laundry room was not in service. Just lots of minor inconveniences that made things not so great.

Upon checking into the room, the room didn't smeel that good. I pulled the sofa bed out, I didn't see the sheet and my wife called and asked for sheet, sheet was delivered very quick but there was cigarette's burned hole on it. When my daughter bairly pull on the restroom door handle, the handle fell off. It was fallen off who knows when. I would never stay at Hampton Inn & Suite again.

Front desk Jesus was professional and friendly

Tv remote not programmed so could not watch help desk could not help, shuttle not available til 6 am but we had to leave at 5 for our flight which cost us another 50$ in taxi, wifi did not work tried calling front seat but phone did not work bathroom door would not stay closed… not work