DoubleTree by Hilton Hotel & Suites Houston by the Galleria

clean room. The staff was very good. They were very friendly and efficient

The staff was great, but the room had a damp smell. I didn’t realize until the last day that there were water stains(at least I hope that’s what it was) on the bed.

I have stayed here many times but this may be my last. FIBA World Cup is in town but they are more concerned about that than, giving each customer satisfactory service. My A/C in the room would not get cold and it took forever for the water to get hot. I payed for the breakfast and they gave me issues. Double Tree used to be a reliable place to stay but I have received better service and amenities at newly designed motel.

Stayed with my family of 4, it was spacious, clean and comfortable. Would definitely stay again.

Very nice hotel in a great location. Staff was very friendly and helpful. The rooms were also very nice, spacious and clean. Will definitely stay here again.

The staff was amazing. Be sure to visit the hotel bar.

We arrived very late at night and were extremely tired after traveling. The staff was very kind and accommodating. Our original room was having water issues, so they upgraded us to a room with a balcony, which we really appreciated. The room was clean, and the staff made a stressful late-night arrival much easier. Overall we had a positive experience and appreciated their helpfulness and customer service!

Everyone was so helpful and pleasant. Thank you!

Well I didn’t get the warm and friendly greeting I was expecting. The bathroom needs upgraded tub was awful. The room was clean. The older man behind the counter gave me 2 cookies that was laying on the counter. Breakfast buffet was $30 over priced. I may have expected more because of the galleria area. A cup of coffee was $2 in the kitchenette area. After mentioning the $3 water per bottle in the room they waved those fees. I could have paid less at another hotel and got a complementary breakfast included.

Really nice

The bedroom was very clean, the staff is friendly and the food is good

Room are big Room service didn’t come according to what we mentioned at the reception. When I told the reception about that they sent room service that did the minimum minus

The furniture has old dirty stains ie: couch, dining chairs, some linen, hotel room is somewhat old

Neet and clean room and good coustomer service

I highly recommend this stay and will return again! :)

Exceptional

Everything was pretty good. The cookies were my favorite part. Parking is not good/ priced per night. If you have 3/4 ppl together in different cars, take one car.

Poor

Loved it!

Highly recommended

I love the property. Everyone was very nice. I dislike there are no knifes in the room.

The room is terrible: the window is very dirty, and the ceiling is stained! Early in the morning, there was a knock on the door—very loud! What for? I do not recommend this hotel.

Everything was good and convenient would definitely stay again

The hotel and furnishings need to be upgraded. Various stains and paint issues within the room. The staff didn’t speak English and getting things like tissue and towels was a bit complicated. The suite didn’t have basic things like soap or dishwasher pods. The view was nice but it wasn’t worth the price!

very nice hotel , tubs could be cleaner but really perfect place to stsy

loved the location and staff

A1

Exceptional

Clean spacious room. Staff was helpful and friendly. Breakfast was ok, need more gluten free options.

The staff was great. Rooms were spacious, just need new renovations to the rooms!

Good hostile enjoyed my stay will book again

I was not prepared for the $35/day parking or that Breakfast was not included and $31.50/person if you chose to eat there. Which I did not. The outdoor pool was clean as well as our room.

Nice hotel, shopping and restaurants walking distance.

Rooms were dirty and stained. Tub didn’t drain. Keys to get in kept not working. Zyn pouches stuck on ceiling of our room above bed. Nasty and overpriced

My stay was great

Could use some upgrades but not bad location

Hello, I moved here from Nj and I came to booked a room and Eric and Gnita was wonderful staff and they helped me and made my day extra special. I told them I recommend my family and friends to come stay here at this hotel when they come and visit me. Thank u so much for the stay, Nice staff and clean environment.

Great service

Found a roach hotel in the room and blankets were dirty, kind of gross

The staff was excellent and perfectly attentive to any and all needs. The property is not kept up well though. The hinges on doors in the bathroom are rusted. The toilet is sized for a toddler. The amenities are very outdated. You can’t even stream on the tv’s. The towels are not adult size.

The overall hotel was well-maintained but our specific room (817) had very bad stained carpet and small amout of mold in the shower. Unfortunately, we couldn't switch rooms as there wasn't anymore with a balcony. Regardless the staff was great especially the restaurant hostess (sorry I don't remember her name). Would consider staying here again should the rooms receive a major update.

Chantal at Front Desk was great! She was friendly and accommodating. The Front Desk Supervisor was very nice as well. Valet service....much to be desired..it needs some work.

We had a great experience there! I enjoyed the stay.

Age and smell of the room

Nice property. Staff much the best

Quiet and in a nice neighborhood

Exceptional

Staff were great

Great staff and convenient location

Goid location

Now the breakfast? It was $37, and personally I chose not to eat it because I felt like I could’ve gone outside of the hotel and found a better breakfast for that price. But outside of that, everything else about my stay was truly a wonderful experience. The hotel itself, the environment, and the hospitality definitely made the trip memorable. I would absolutely stay again.

Good basic hotel. Does cost like a resort tho

Staff is well behaved

The stay was great! The employees were amazing!!!! Definitely coming back!

Staff was super nice at check in and at bar.

Be careful upon arrival. The valet girl was very very rude to us. Screaming you can’t park there. You can’t park there. We hadn’t stayed at this location before so we wet caught off guard. I move my car and again not there either she screamed. She totally ruined the good feeling we had getting there.

We would definitely stay at this hotel again.

Definitely will return

Good

Everything was perfect. Our suite was hot the first night, and they moved us to another room immediately, and gave us breakfast vouchers. The staff were so kind and friendly.

Nice hotel but there are some room for improvements the carpet was torn by the threshold's, drywall repairs and the ac went out in our room they upgraded us same night with o issues but just a few updates would have this a great place. Mike at the front desk, the bartender can’t remember her name and Mr Charles was amazing when he came to help us move rooms

N/A

You didn't experience the breakfast

It was old but ok. The hotel smelled incredible, easy walk to restaurants and shopping

Exceptional

Very good

Good

This review is specifically about the staff working valet parking morning of Sunday 5/17/2026. He had a very bad attitude and I seriously recommend some customer service training for him. I misplaced the valet ticket given to me the night before, in spite of the fact that my jeep was parked right in front of the hotel he refused to give me my keys. My last name and my room number was written on the tag on the keys but he just refused to open the key cabinet to look for my keys. He kept asking me over and over what my tag number was and I kept telling him that I did not know what it was so he simply said he couldn't help me. What was I supposed to do? Leave my car there and walk home? Very poor management. Will never stay there again.

Just check your room before unpacking. We had black mold on the bathroom ceiling. The pool is really nice,but I'm never going back to Houston anyway.

Room was clean and cold in advance

I have stayed at the Doubletree several times when visiting Houston. During this stay I noticed a decline in standard. On several occasions we had to call down to the Front Desk and ask for toilet paper, kleenex, towels. It seemed the maid came in and onl

The room had a balcony

I highly recommend this Hotel I stay there every time I go to an event in Houston and I live 90 miles away It’s my go to getaway

Third time staying here we live it every time!!

The location was perfect! It is near shopping and dining.

Hallways in upper floors need some updating. Fee to self park is pretty pricey.

Great hotel location with very professional, attentive, and helpful staff who made the stay pleasant and welcoming. The room size was spacious and comfortable. However, the carpet and sofa appeared dated, and there was a lingering food smell coming from the kitchen area. Unfortunately, my allergies became much worse inside the room at night, which interrupted my sleep quite a bit. Despite these issues, the staff’s excellent service and the convenient location were definite highlights of the stay.

Exceptional

The room had roaches in the bathroom and the toilet wouldn’t flush properly. Maintenance came to fix but it still wouldn’t work properly.

Room wasn’t the cleanest. Several stains on the lamp shades and ironing board. Hot water was scorching.

First standard room was not to my liking. Seems like I was given the room where all the old furniture was stored so everything had a wear and tear look and sofa was very not suitable to sit on. Had a very dirty look so stayed on the bed most of the time which was not as pleasing either as the comforter yes like a light yellow instead of white. I felt this was a room for those who did not pay that much and was thrown into the less presentable room. I'm usually not a complainer and just roll with things but my OCD had got the best of me and I couldn't do it longer. I spoke

Love this place

Property did not have a business center so you can’t print boarding passes on your own. Parking/drop area is very tight. No complimentary water or continental breakfast.

Great stay

Booked for the weekend. Overall stay was okay, but the carpets were dirty which left a smell in the room, furniture in the room was wore out. Overall it could use a little upkeep and cleaning but the stay was fine.

It was nice just so loud and busy

Absolutely loved our stay here and there’s a great place within walking distance to go hang out and eat called the conservatory

Everything was great

Hotel is nice. Room was clean with huge window. View from window on a pool area and city was excellent. Room and bathroom are big. Beds are convenient. Valet parking was good but they have garage parking as well. Lobby is pretty and bar area is big and nice. Was nice stay. And all famous restaurants are around the hotel with walking distance. It’s very convenient

Everything was wonderful

Our stay was amazing as usual when we come to Houston we always stay here it’s clean and the staff is amazing and we are right in the middle of everything

clean cookies were good

I didn't visit either.

.

i loved this hotel, i had a king suite with a balcony and the view was amazing the bathroom was beautiful and clean. Will definitely book this hotel everytime i’m in houston

Clean room. They offered breakfast and lunch. The bar setup was beautiful. The room was like an apartment.

Clean room

No

Love this hotel!

Good place stay at

Room was clean and staff was welcoming

I did not get to enjoy breakfast. No one offered it to me..but the rest of the hotel was wonderful

Everything was great once we got settled in. Our room was extremely spacious.

Nice hotel reasonable price. good location. Very nice staff.

We traveled during the Houston rodeo and the hotel was understaffed. Check-in took a very long time.

Restaurant had great food, somewhat overpriced Breakfast was good, not enough clean tables at times Cookies were great Snacks in grab and go store area was overpriced Rooms were very spacious and city views were nice

Nice facility

Let us use upstairs after hours for family gathering

Great

Very nice property and rooms were great. It was a good visit back to Houston and close to the Stadium to watch the Astros. Parking was the only thing that the information could have been more open getting the parking pass to leave and return from the property. Other than that snaffu our stay was great with no issues. Thanks for clean rooms and the warm cookies.

This was a great place to stay. The staff was great, they text a few times to make sure we were good and check in and out was easy and it was clean. In a great area, not far from things.

Hotel was very clean, but rooms and hotel could use some updating. Location was perfect for all the things we had planned. Staff and food were amazing!!!! Would definitely return just based off of the care provided by the staff.

The staff were very helpful.

Room was clean but could use some upgrades. Bed wasn't as comfortable as expected. Balcony view was nice but its only for show. Staff was helpful but we didn't have any issues to concern them with.

Good

Highly recommended

Had a great stay , Would stay again !

Excellent

Everyone was so nice, however the furniture in the sitting area and dressers were older than expected and there was a piece of the carpet missing along the baseboard by the bathroom.

Good

breakfast was very good

Hotel was great 😊

Very well recommended room was very clean had a nice view of the galleria area and to top it off the front desk attendant was super nice and help full will book again soon thank you.

Nice environment and well maintained

I had a great experience with Expedia. The booking process was smooth, easy, and convenient, with clear details and no surprises. I’d definitely use it again!

Everything was great elevator 1 had some technical issues other than that everything was perfect!

Ok

I lived my stay, was close to everywhere I traveled! Will stay again. It’s was a girls trip with 4 girls very spacious

Eric was amazing. He assisted at check in and really helped me navigate the property.

The lobby smelt like weed and there was one person working the desk during check in with a long line of people waiting. The breakfast wasn't free like we were told. The Valet regularly blocked out ability to get into the parking garage.

Great location and friendly staff

Staff was amazing

Awesome

Exceptional

The staff were very friendly and nice!! My suite did not have any hand soap or towels. House Keeping was there in two minutes. I customer service was on point.

Great room, friendly staff, will book again.

👍

It was fine.

Staff was nice. Room was not that clean . Pool was okay furniture is tearing up

I think breakfast should be free for all guests.

Very comfortable and clean.

The entire hotel wreaked of marijuana. Elevators, hallways, entrance. All of it. Not my vibe.

The hotel was very nice. We didn’t use any amenities. The staff was very kind and helpful. The parking was HORRIBLE. The valet, parking garage, self parking, it is all not good. I know it is not the hotel staff’s fault, but the design, the layout, the way it’s done, is horrible. It is packed. The parking garage is filthy. It’s gross, trash, spilled drinks, bodily functions, etc. The hotel itself is pretty and clean The people were really nice. The rooms are clean, but the parking is a nightmare.

I had a great experience the front lady that checked me in was extremely nice and attentive I wish I caught her name

Eric at the front desk was personable and accommodating. The property seemed a bit run down- the room rug had stains on it and the furniture was scuffed up. The pool lounge chairs need to be replaced. Also, I thought $15.00 for a Tito’s was a bit pricey. Nevertheless our room rate was very reasonable!

The hotel is more than wonderful.

The breakfast items were fresh and very tasty.

Everything was awesome. The service was excellent a d the cookies even better!!!

The room was livable, however it could have been much cleaner. The staff were friendly and the hotel seemed to be kept up nicely.

I had a great time the place was clean and the balcony was pretty

Clean room

The bed was uncomfortable

If you drive in and have your own car Parking Rate is very expensive. Life is what it is and we were satisfied with our stay. Breakfast buffet was to expensive we did not experience, and we did not go to the bar, however it looked busy each night and customers seemed to be enjoying themselves.

10/10

Room was clean, floor was quiet, staff was courteous & professional and the lobby had a cool vibe. Property conveniently located a couple of blocks from Galleria Mall.

I wasn’t notified at check in that I would have to pay for parking. They charged me 150 for parking

Everything was great.

Our room was very dirty. Not like they didn’t vacuum or change the sheets. More like holes in the carpet, something pink and sticky throughout the room on the carpet, chairs, and couch. The “clean” dishes needed cleaning again. The toilet would run constantly unless we jiggled the handle. There was no hand soap in our room, but they brought it up relatively quickly once we brought this to their attention. Despite a dishwasher, there was no soap for cleaning dishes. The hallways smelled like they were spraying to cover up a bad smell, it was too strong. Staff was nice. Maybe a little too nice, they were allowing smokers directly outside the only entrance/exit.

Clean room and spacious

Tub, sink and shower curtain had hair on and in it. Furniture was stained, old, discolored and smelly. Table in living room had crumbs all around in the cracks of it. Curtains are dingy looking and carpet had stains on it, I made sure to keep shoes on whenever my feet were on the floor. I was also charged $50 for early check in instead of the $30 that was marketed when checking in through my Hilton honors app. I’ll never stay here again.

Property was beautiful, however rooms need to be updated

The staff was really helpful. They have a text service thats really convenient.

Great location. Lots of places to eat close by

Great stay! Would stay again!

I was very happy with my stay. My room was not ready when I arrived so they accommodated me and upgraded me to a suite.. I definitely would recommend and stay here again…

From check-in to checking-out everything was very pleasant and professional

I don’t like paying for parking.

Very clean, the suites are large, well kept, pillow are soft, enjoyed the stay. So close to everything

The hotel was clean and well maintained. The staff was pleasant and very helpful. I would definitely recommend.

The rooms were fairly dingy and not all in the best repair

My suit was large but needs major upgrades. They need to remove the carpet in the rooms and update everything. Ripped couches, the shower was stained, toilet flushes slow. Sink drains slow. Appliances are getting old but whatever. Even the balcony exterior looks old and needs updating. It wasn’t terrible but it wasn’t wow and it you like a luxury feel like me then this might not be the place for you. It’s mid lol if they update the heck out of it I’ll be back if not I’m parting ways. Staff was really good and so was house keeping but the owner really needs to invest in his property. Also why is there no Jacuzzi outside? Pool was a little dirty at the bottom and all the tanning chairs were torn up.

location cleanliness the tv

location cleanliness the tv

Pleasant

Staff was nice only 1 elevator worked and line was ridiculously long, too many people for only 1 to work

only 1 elevator worked and line was ridiculously long, too many people for only 1 to work

Location

Exceptional

Clean and friendly staff! None

Clean and friendly staff! None

They hadn’t vaccumrd

Superb

Location was very convenient for me. It was easy to get to and from my events. This isn't my first time staying here. The room I had did not have an iron. I notified the front staff of this. I was told I would be given one. An iron was never provided for me. Overall, it's not a big deal, but I don't like being told something and it doesn't happen

Location was very convenient for me. It was easy to get to and from my events. This isn't my first time staying here. The room I had did not have an iron. I notified the front staff of this. I was told I would be given one. An iron was never provided for me. Overall, it's not a big deal, but I don't like being told something and it doesn't happen

Exceptional

Disappointing

Location is great.

Check in was quick the hotel as a whole was great! I’d stay here again

Awesome… flawless experience!!

Spotless, excellent place

Hotel was great! Great big suite with a lot of space. Definitely worth it and staying here again.

I did not realize I would be stepping into what felt like a time capsule from the 1980s—complete with visible neglect and poor upkeep. While the lobby appeared updated and presentable, the room itself told a very different story. It was dark, uninviting, and aesthetically displeasing. The wallpaper was visibly bubbling and peeling, the carpet was torn in multiple areas, and the furniture was damaged—including a worn leather chair and a desk in clear disrepair. I do have photographs documenting these conditions. Cleanliness was also a serious concern. I am grateful that I travel with disinfectant supplies, because there was visible residue or grime on one of the walls, and I found a long strand of hair—at least 14 inches—in the shower. My own hair is nowhere near that length, which only underscored the lack of proper cleaning and attention to detail. I tolerated the conditions only because I spent most of my time outside the room attending to other obligations. However, returning each evening felt less like returning to a place of comfort and more like settling for a diminished standard of living. That is not an experience I ever expected to have at a Hilton property, or any hotel, especially in 2026.

Good amenities, nice room, amazing cookies. But 2 issues: 1. We booked 5 rooms for 5 people, and one room got randomly charged with liquor nobody ordered nor consumed, they processed the refund later. And 2. I left my room at 7am, came back after 4pm, and nobody had cleaned it, I think that shows carelessness.

Bed are comfy

The customer service of Michael. Very polite and courteous.

Roomy suites ,great service

Never stay here again!

Great experience and beautiful rooms

the tub was half full off dirty water as if someone cleaned muddy shoes in it

The room was fine. Wish there was a chair or 2 on the balcony. The staff was ok. I was disappointed however when we didn't receive our breakfast vouchers right away and they had no parking passes at the desk. The pool area was not nice. A lot of broken furniture and bird dropping on most chairs. Very unkempt. Amber (bar manager) and Stephen (valet) were among the friendliest people we encountered. My husband ask for Italian chicken wings one night at the bar, and Amber came back and said they were out of Italian dressing and volunteered to run across the street to grab some from a store. We told her that was not necessary, but she did it. Now that was going over and beyond! The hotel itself needs some updating as it is older.

The

When I arrived it was a long line of angry customers. People were saying that they couldn't get in their rooms, others were saying they left out of their room and came back and other people were in their room stating that the staff gave them the room. People were complaining their belongings being taken by their rooms being double book. We stood in the line for over 45 minutes asking whats going on and letting them know that we just wanted to check in and go to the concert. Hotel staff were very rude with everyone saying their system is down and it was nothing they could do. We asked to be compensated for parking or even for a night and was told that they couldn't. They had no estimate time on when the rooms would be ready.. we ended up being 2 hours late to a concert that we drove 4 hours for. This was a big inconvenience. We had to go find another hotel to book for the weekend and wasn't able to attend the concert. I will NEVER EVER be back and we lost money and wasn't able to receive a refund for our tickets. We were so disappointed and asked for a manger the employees were angry with everyone in the line and people were just asking for answers.

Not charging $60 for early check in! Ridiculous fee

Everything was great love it

The room was good and comfy, Staff was ok, Check in was super slow. i had to leave and come back to check in

When I arrived there were about 50 people in line trying to check in. The computers were down. This was about 6:30 in the evening. I needed to change for an event so I went to the lobby bathroom and changed. Women were coming in saying they had been assigned to several rooms that had people in them already when they opened the door. I went to my event. When the event was over around midnight I called the hotel to see if they still had availability and if I could check in. They said I could check in but they still had a lobby full of people trying to check in. They cancelled my reservation and I had to find a different place to stay int he middle of the night. Need a refund. Need this to be made right

It had a problem with the computer system when we first got there so we couldn't check in like we were supposed to, But they made it up with a little food and refreshments. My room was missing a few towels in it when we finally got in the room, But I will be making another stay there again because I like the area and the service.

At check the systems were just coming back up from being off line. Our room aaa given to another guest and my original reservation price not honored & no offers for compensation.

excellent

Awesome staff and great amenities.

Staff & room was great. Very comfortable (:

Super great service definitely would book again!

Old room decor for the area is why I gave 4 stars and not 5 stars

Amazing hotel

It was a great stay the only thing was I thought I was told the shower was walk in and it wasn’t

Great Staff at front desk! Very personal able and helpful! I was also very surprised how nice the property was.

The room was clean, and room service was great! However, the wait to check-in took a LOT longer than usual. They were very busy, and only had two staff members at the front desk despit having four work stations.

Yes

Nice

I liked the location My suite I booked got switched from a king suite to a double queen suite when I go to check in, bathroom wasn’t working maintenance had to be called and half the lights in the room wouldn’t work

It was great stying at this place with my wife and our baby. The staff were supportive and helpful. Also the location was very good near by everything you need.

Staff was very friendly and helpful and the room was big and beautiful had a great stay

There was long lines when I checked in and every day until I checked out. The clerk asked several times to have a manager come out to assist with checking customers in but no one showed up. The front desk gave the impression the long lines were an ongoing issue. I was never made aware of a dining room was on the 2nd floor until the day I checked out. The tv was unplugged and the microwave clock was flashing which indicates no one was in the room prior to my arrival. The hotel and rooms are dated. It was by far the worst Doubletree that I have ever stayed in. It gave franchise vibes instead of a corporate operated hotel.

The valet parking didn’t know how to explain were to park what to ask for then they woke us up two time 8am and then 10am that checkout is at 12 like why knockout all loud the restroom wouldn’t flush

The service was excellent the staff was absolutely amazing we had a bartender name Jeney she was the GREATEST!!! She's definitely the reason we'll be coming back again she made us feel right at home

Staff was welcoming. Shout out to Joe the bartender.

Loved my stay!!

Clean room

Everything was great

Loved it

The room was nice and clean, the staff were friendly, the cookies were yummy. The 24 hours fitness room was convenient.

The room wasnt clean tub dirty microwave dirty balcony window dirty roach crawling on my toothbrush in bathroom thinking this was an hilton so things would be impeccable was my biggest mistake!

Room was perfect. Balcony view was amazing. Staff was pleasant.

The room was clean, but a little outdated. Only downside was some rooms had free breakfast and some rooms didn't which was a little confusing. Valet was fast and easy. It's located in a busy area, but has plenty of places to walk to. Beds were comfortable and clean. Gym was nice and had plenty of equipment.

Spotless and luxurious rooms. You have to pay for self parking and valet parking though.

The room smells really bad

Staff was great!

Courtney was amazing. The room on the other hand was subpar and stains, as well as falling apart along the curtains.

Great stay

The room was hot the air wasn't working than when ask for towels they had attitude and didn't give my niece towels. They only had it enough towels for one person when I had two rooms. I asked him can I change my room and that was a no and then get me one of my rooms would not get cool I sweat the whole night in a hot room

Great room and amenities

I waited for 3hrs to get some pillows and bedding for the sofa bed.

Everything

good location, room as advertised

Great service

The staff was accommodating

I didn’t have any breakfast

The room was very clean, friendly staff and very warm chocolate chip cookies!!!

There was only one trash can. Bottom of the sink was exposed. Light in the kitchen was making buzzing sound every time it was turned on. Kitchen seemed like it was being fixed. Bathroom shower heads were slightly broken because the water was sprouting on the sides. Spacious room and good for the price.

Great staff

Yes the room is in average condition. Cleaning staff did a great job. The gym was clean. The bartender overcharged me; cocktails total cost was $38 but he put $49, sales tax was based on $49 then he also put 18% mandatory service charge despite we were only two customers and it was based on $49.

My room was extremely cold , but overall nice hotel and everything else was good .

Very clean, great location, friendly staff. This hotel was reasonably priced. I stayed on the 22nd floor which had a great city view. Would definitely stay again

Cleanliness

The room. We had a long afternoon or travel, when we arrived there was no toilet paper. Then there wasn't enough towels for the 4 people in the room. Twice we had to call for more towels because cleaning staff didn't leave enough. The beds made a creek noise when you moved. We had to call for more coffee because the staff didn't replenish when they cleaned. Also never have I stayed at a Hilton where you had to pay for the crappy coffee. Wouldnt stay here again.

Great

The room far surpassed my expectations. I was surprised that housekeeping came by daily to ensure I had everuthing I needed for my stay. The on-site restaurant and bar made my experience. The food was so good breakfast and dinner.

Check in was very long, almost an hour wait!

Found blood stains on the sheets and in the bathroom was a roach on the floor it was so gross! For the price of the room not worth it

Nice place to stay. The room was clean and comfortable. The breakfast was good and the restaurant was good. Location seemed like a sketchy area.

The room was quite spacious.

The suite was great. Everything was clean and comfortable. Front desk service very helpful. Would definitely recommend this hotel and would stay there again.

Very nice, very clean, and friendly staff

Room was very clean and spacious! They promptly brought us linens for the couch bed and extra towels when we called!

Yes good

All amenities and staff was great

Excellent

It just wilbe nice that people gets informed ahead that the parking is 35.00$ extra

Everything’s good 👍

The room was full of broken items. I left early and the manager agreed to accommodate me but never did

all the staff was really great and kind, except from the lady from the breakfast desk Witney, i had a very bad experience at my breakfast that day, i didn’t even finished my meal

Good

The hotel was really nice & more than I expected . House keeping was on point . The only thing is I didn’t know they charge for breakfast or parking but it still was a nice stay

Clean room, Excellent service,

The hotel from the outside looks nice, but looks are definitely deceiving with this one. We checked in and once off the elevator and onto the 15th floor and the immediate smell of sewage hit me. Literally the floor/carpet smells of mildew and sewage. We get to our room and it is nice, no complaint there. However, at 4 am, my daughter went to use the restroom and the toilet overflowed onto the bathroom floor and into the room. I called down to the front desk and spoke with the clerk and he stated he would send someone up- never showed. We get up and I call back down to the front desk and they said they will send someone up, no showed so we went to breakfast. We came back to get ready for the day and the toilet is still messed up abc the floor is wet. I finally get someone to actually show up and fix it before it’s time to check out. Once I’m downstairs to check out, someone from the hotel with an iPad is immediately in my face asking about my stay and after I say less than pleasurable, he offers to “give you some points for your trouble “ which I still never got and the proceeds to try and sell me a vacation!!!!!! Sir! If you don’t read the room- this place needs to be updated, customer service needs to be worked on and definitely work on educating employees on how to handle situations like this

The staff was nice. The area was good. It was close to the Galleria. However, the room I was not good. The shower had no pressure. The beds were uncomfortable. We had to call the front desk to unclog the toilet because the pressure was so low. Although, my room could have been non smoking but the 24th floor may not have been. I smelled smoke everytime I would leave and return to my room. I will not be staying here again.

I’d also like to recognize Charlotte, the travel agent consultant, who was outstanding. She introduced me to the Hilton Honors app and took the time to thoroughly explain how to maximize its benefits. She was patient, informative, and genuinely invested in ensuring I had the best possible experience as a Hilton guest. The room was beautiful. I loved being on a high floor with a balcony the view was outstanding and added a sense of calm and luxury to my stay. There were a few minor maintenance details, but once mentioned, they were addressed immediately, which I truly appreciated. The staff overall was pleasant and accommodating. Overall, this was a 10/10 experience. I highly recommend this hotel and will absolutely stay here again when I return.

The room had a great view on the 21st floor. the room was pretty clean and walkable to the mall.

Woke up this morning went to breakfast and it was $63 for two people for a mid breakfast with not many options to choose from, didn’t even have a waffle maker like most hotel breakfast. Then we checked out, went to their parking garage and went to leave and the gate refused to lift up to let us out. Had to wait on valet to come over and manually override open it. won’t stay at this one again.

Everything except the parking The parking

The location is nice. It is not far from restaurants and things to do. The toilet was running every 5-10mins. My towels were dirty. The balcony was not the most pleasant view. Valet phone was down. The breakfast buffet was a little chaotic, not enough workers.

Thanks

Very very dirty hotel. Stained furniture in the room, carpet stains everywhere! So gross....I wanted to leave but no

The room was great , staff don’t know left from right. I stayed there 3 nights and was told parking was $16 so I asked why do I have a charger for 100 on my card and was informed by someone else it’s for parking because parking is $32 plus tax. So you don’t get incidentals back because it’s equivalent to paying for self parking.

The entire sliding glass door fell off the slider thingy! The parking is a disaster!

But inside the room no hairdryer, toilet flesh didn’t work well, very dusty windows, shower curtain was very short so the water was all around the bath room

Great location

Our room was a little bit outdated. It also had a hole in drapery, stains in chairs and sofa, stains in wall and missing part in wall bottom molding.

Everything is five stars

Clean

We never had hot water to shower. Safe didn’t work. No light working in closet area. Told staff but was not fixed. Room 2206 is not a good room to stay it.

Easy checkin and friendly staff.

I like the size of the room and the scenery from my balcony. The valet parking is extremely high for people to stay and the valet workers are unorganized. There was no refrigerator or microwave in room. Also the workers didnt advise we had to use the key card to go up in the elevator.

Convenient location for my visit. Clean and great service in the lobby.

Front desk charged me for a charge that they told me they were going to remove and are asking for a recipe that they know damn well they dont provide.

A

Rooms need to be updated, carpet needs to be cleaned, because my wife allergies was cutting up due to the unclean carpet. Night stand old

Perfect as always!

Mid tier hotel. Safe and easy to park

Everything is perfect at this hotel

The carpet was a little dirty looking. The counter was faded and top coating was not there anymore just bare wood..

.

Perfect

the room was dirty but staff was nice

Valet crew was very slow. Valet Phone line didn’t work to call ahead. Hotel wasn’t very clean and in bad need of updating. Front desk staff was very kind and helpful.

The first room we were assigned was not very pleasant; however, the staff kindly moved our family to another room, which turned out to be excellent. We truly enjoyed our stay, especially the breakfast.

Prime location for families. Room was spacious Room appeared old and dirty. The sofa bed was dirty

Room is clean and beds are comfortable. Front desk staff are friendly. Roof top terrace restaurant is awesome place to see sunset.

Staff was very kind. Could be cleaner. Business friendly

Everything was excellent. Room, food, and the staff was great

Courtney was very professional and polite! Will come back to stay.

We stayed in a suite that was very roomy. It had a full kitchen and a living room with a pull out sofa and a seperate bedroom. The room was clean and the hotel was conveniently located near everything; shops, restaurants, all within walking distance. The valets were very friendly and helpful. The only downide is the rooms need updated.

Great service, very spacious room.

Didn’t have breakfast

Great clean hotel. Carsyn from the front desk went above and beyond to make our stay was perfect

Everything was perfect, especially the cookies lol

C

Room is definitely in need of renovation

Location My toilet wasn’t working, it took an hour to get a ironing board which made us late for our reservation, staff said they were going to call me about my experience they never did, so as a Hilton honors member I was really disappointed

Staff was great. Nice value for the $$

Exceeded every expectation

Expensive parking. Old rooms and facilities. No service at breakfast. A/C completely turned off several times during stay. 4 luggage carts for 26 story hotel. Early check-in fee is $50.

Best staff highly recommended

We were very happy and comfortable during our stay here . We will register .

Great hotel, great rooms!

Room was comfortable, location was great, and staff were very courteous, both at check-in and during the breakfasts included with my stay.

Very good location

It was very pleasant stay overall, from a checking in to checking out. Breakfast was very pleasant, service was excellent and great people were so nice. Everything and everyone was great! I will definitely coming back!

I thought the breakfast came with the deal but no. Very disappointed… I wasn’t allowed to veiw of what was available for$22

The location and size of the rooms and kitchen attached Could be better in cleaning and housekeeping

Great

Our room on the 15th floor had some nasty stains on the couch. We asked to be moved to another room which wasn’t any better. There were stains on the couch, stains on the dining chairs, light bulb was out, it was dark and musty and the windows were covered with moss or some green stuff on the outside. Seems like they never clean the exterior of the windows. The room sleeps 5 but they only gave us 2 bath towels. Go figure. The hallways smelled of very strong potpourri scent. They compensated us with free breakfast but the hotel rooms really needs an update. Location is great by the Galleria.

The hotel needs to be updated

Everything

Everything exceeded our expectations

Great option

The staff were very nice and friendly. We had a great stay. Thanks!!

Everything was clean,

Great check-in experience. The associate was very personable. The room was a great size and overall clean, our only issue was the aged couch that had a few spots in it.

Perfect private room. Kitchen and all, definitely worth the stay

The amenities were also impressive, especially the fitness center and pool area, which were both well-maintained and relaxing. Overall, my stay was smooth, comfortable, and enjoyable from start to finish. I would definitely stay here again and highly recommend this hotel to anyone visiting Houston.

​The hot water system in this specific room is incredibly slow. On multiple occasions, I had to run the shower for 20 minutes or more before the water became even remotely warm. This is not only a major inconvenience when trying to get ready in the morning, but it is also a staggering waste of water. ​I would strongly suggest that the maintenance team examines the plumbing or the mixing valves for the 12th floor. Until this is resolved, I would recommend future guests double-check the water temperature upon check-in or request a different room. ​I hope the management takes this feedback seriously, as it’s a frustrating flaw in an otherwise pleasant hotel.

Location, location, location.

5 star

Breakfast needs extensive improvement. You can explore breakfast options and standards at HYATT. Your rooms need extensive upgrading- the rugs, the curtains, the bath and toilet wares - all need upgrading/replacement. The toilet in my room wasn’t flushing well leaving pieces of feaces in toilet bowl all the time after flushing.

There was one tentative at this hotel. CoCourtney.

Very spacious room, quiet area and hotel staff were great

Some thing need to be fix inside room and updated but overall the room was clean

Staff at reception very nice upon check in and during our stay. Room vents needed attention for dust and art work frame in room broken too. Otherwise a very pleasant stay.

Staff was very nice

Awesome stay, polite and expedient staff.

Spear blanket kept in the closet was needed and we found out was dirty and sticky

Staff was very nice and helpful very clean great stay was definitely the nicest hotel i’ve stayed in so far

Friendly staff and great location.

The carpet was stained the bathroom smelled like sewage

Clean room and friendly staff

100% recommendations

The Staff is great. I have been staying in the hotel for two weeks or more now!! The fri t deak is run very good. Ginita and Pinky are very very professional. I recommend this Hotel to everyone. 5 stars for sure.

Wonderful staff. Courtnay was amazing. Made me feel at home. Very compassionate human being to interact with. Lots of love beautiful to all the staff.

I had a great stay - the room had a bit of a smell but it wasn't terrible. They are renovating at the moment on some floors. The rooms are older and worn but overall the building is nice, the bar, lobby, etc. safe area, etc. Parking is not free!

Great location. Friendly staff. Nice touch with the cookies

Staff was great

It’s great

Staff was very friendly

Wonderful and the staff was awesome

Located right in the heart of the galleria.

Didn't enjoy.

Front desk staff was great and resourceful. Housekeeping had a couple miscues (didn't provide a roll of toilet paper, didn't thoroughly clean shower, etc.) and the mirror in the bathroom was damaged. Elevator wait times were prolonged due to some of the elevators being down for maintenance. Property location is great though; in walking distance of a lot stores/restaurants.

yes

Great service great staff

Great service great staffs

Staff was phenomenal. Shower in my room didn’t drain.

This was a great stay! The young ladies in valet were AMAZING!! They were friendly, very engaging and helpful with some “where’s and what’s” in the area. The front desk was helpful and very accommodating. Had an amazing time at the bar with Whitney. Charlotte the greeter helped with making sure I was getting my Hilton Honors points. The young ladies at the entrance of the breakfast section were amazing as wll! The entire stay was great!! I will stay there again for sure.

The staff and facilities were amazing. I will definitely stay here again in the future.

Room was great staff was helpful

Yes

Everything was great.

Room was excellent. Staff was great. Only problem was expedia led me to believe I was booking a room with a balcony but when I got to the property I got a room without one. Double check what you’re booking and then check again.

Very clean room and very helpful front desk staff. Parking was easy.

The room was immaculate. Beautiful property, self parking wasn't too bad either.

Thank you!

Good

Check in was quick, staff was courteous.

Good

Great and welcoming staffs

everything was perfect and clean

Great

However, I was deeply disappointed by an incident involving one of their employees at the front desk. She kept my money for the overnight parking fee that the hotel charges. The hotel charges $32 per night for parking in their garage, so instead of having to pay that fee when I checked out, I asked the same employee if I could pay it right away while I was checking in. She agreed, and I paid her with cash upon my arrival. The following Saturday morning, I checked out and checked my bank account the following Sunday. To my surprise, the hotel had charged me again for parking. When I called them and informed them that I had already paid for the parking in cash, they informed me that their employee had not recorded the payment in their system. As a result, they were investigating the situation. I am currently waiting for a refund, but I am deeply disappointed with this experience.

I like the instalations, nice room and clean.

The staff was very busy but very pleasant. They even upgraded us, which was very nice..

Great stay

It

5 stars

10/10! Courtney handled us at the front desk and her service was phenomenal. Our room was huge with a great balcony view & full kitchen! Loved this stay would definitely recommend!

The room was in dire need of a renovation. Location of the property was excellent; walkable to The Galleria.

I didn’t have breakfast

For the most part it was a great Stay

The hotel is a bit dated which pulls

Room was filthy, toilet broke multiple times, did not have parking space available in the garage, valet service would ask you for money even if they didn't help with anything and front desk was slow to respond to requests.

Nothing

Great service they improved since my last few visits

Very good staff i enjoyed my stay

Not at Hilton level

Cleaning crew was not leaving enough coffee and is not replacing toilet paper and water. Sheets are very comfortable. Location is very convenient to restaurants and shopping.

Great stay

The staff was amazing, and they were also quick on repairing the heat in our room. We will definitely be coming back here in the future!

Good help by Robert in the reception

The hotel was great location. Be prepared to pay for parking even if you park your car yourself. Food from restaurant was nasty but breakfast was good for the most part.

Everything was good, employees where nice and aware.

The room itself was a bit tired but the very friendly staff and good food at the restaurant made up for it. We would stay here again. (we go to Houston for cancer treatment and sometimes require a long stay. The fully equipped kitchen is wonderful and walks in the nearby Galleria Mall are a welcome distraction)

Good staff and breakfast

Very nice very clean very spacious view 10/10 would recommend

Great staff

Very cozy and clean!

Great hotel.

The stay was nice and nice area

Good

Wonderful property will be booking again

The carpet you can tell has definitely not been cleaned in years! you have to pay for parking a ridiculous amount every day whether you valet or Self park. Hotel is not clean

The room was clean, the staff was courteous, and the location was perfect. It was close to several restaurants, shopping, and events.

The staff

Staff was courteous

Cockroach in the room. Mold in bathrooms. Missing jewelry. Was not up to doubletree standard.

Great rate but parking fees boost up the cost. Valet was on his phone upon arrival so couldn’t engage. Long line to check in. Lower rate draws lower rate crowd

The check in was easy and the staff was nice.

.

The second room was.

Spotless room. Great staff.

Room was perfect , staff could improve , they were short on staff 20 minutes to check in , I called front desk to ask for towels they hang up on me I tried other options to get transfer to service room and called restaurant and they basically told me they could transfer me or do anything to get my towels I called back to front desk and told me I need to get down to get the towels. I would appreciated to know that the first time

The apt itself was really large and well designed.

So clean, very big, its beautiful

Cleaned rooms

Old and outdated furnishings

room bathroom door is broken

Had to pay for parking

The room was nice, comfy bed, great views

Amazon room service and guest staff

Everything was great

Room didn’t feel clean, I had the change to a suite where the balcony gave us fresh air, the rugs were nasty feeling kept my shoes on , the furniture looked like naked butts we’re sitting on them - will never stay there ever again

Super friendly staff but a little dated and urgency to change carpets and some major refurbishment. Well located and clean rooms

Best hotel

Greatest experience, always stay here when I come in town

The reservation said checking was 3:00. When we arrived they told us 4:00 and we had to wait in the lobby for over an hour.

Room was small, hotel lost power for more than 12hours.

Clean room. Great pool warm friendly and helpful staff. Very quiet

Great!

Front desk was friendly & welcoming.

i loved this hotel everything about it

It was a decent stay.

nice room, parking was very expensive

I pay for our breakfast.

Booked a king bed and at check in, didn’t have any available and got double beds

Great

Very nice and clean. The staff was very helpful

Room was dirty, computer crush Courtney so rude, room telephone not working, no water in the room.

The rooms are great, staff is excellent

Good

The biggest issue is the lack of attention to detail and overall care for the property. The rooms need a full renovation, and the photos online are very misleading compared to what I walked into. The customer service is the one redeeming factor here, but the rooms themselves fall far below Hilton’s standard.

Great value! Nice Staff! Clean!

Clean room, close to a lot of things

The location was very convenient. We enjoyed the stay!

Very good customer service

No. Did not have it with my room

Everything was perfect!! Service and rooms amazing

Room was very clean. Staff was nice.

The staff was amazing....Miss Ginita P was very helpful, kind, and professional...Her caring and reassuring words was very appreciated

The location remains excellent, but I was extremely disappointed to find a cockroach in my bathroom. I reported the issue to the front desk and the manager; however, aside from removing the insect, there was neither an apology nor any further response. As a loyal Hilton customer, I found this experience both surprising and very disappointing.

The floor I stayed on had a terrible smell the room was dirty with stains on the couch and torn fixtures.

Friendly staff

Very clean

There was a storm and a blackout during my stay. The staff was kind, courteous and helpful.

yes everything was great

Great location and friendly staff. The room looked slightly dated, it was very clean, spacious and comfortable

Awesome staff and soul food!

All staff were very accommodating, friendly and made the stay very comfortable.

The staff was excellent

Awesome stay! Perfect location!

I had a good experience at the hotel, which was within walking distance to the Galleria. However, I parked my car in the small market area and it was towed almost immediately. The valet area was congested with a lot of cars, and I couldn't access the parking area. As a result, I decided to park in the plaza by the restaurants next door. Do not park your car outside the hotel. Had to pay 300 after it was towed to get my rental back.

Yes it was a fabulous stay

Great location nice beds staff was amazing and good breakfast

Good stay

Hotel and room was beautiful and clean. I just wish my car hadn’t been broken into while I was parked in their garage. And no security or cameras in the garage. I will not be staying there again.

BEAUTIFUL AND SO FANCY

The entire staff was amazing, helpful and friendly. My room was upgraded complimentary for unknown reasons and i had no complaint. I was disappointed that the breakfast wasn't included and was very pricey which i knew prior to booking but most double trees offer it. I also didn't like the paying for parking which i also knew prior to booking however Juan was able to discount it for me the hotel is a little dated but very clean . I enjoyed my stay overall

The staff here was amazing the supervisor i believe his name was Christopher he was amazing i had couple minor things happen but the service from this staff was all worth it. I love it at this hotel. Shout out to the staff

Great room , had the suite with a living room and the kitchen. It was really nice clean olace and breakfast was good too. Got a great deal for $165 that night.

Great stay

The room was nice and clean and the staff was courteous.

Staff was amazing, friendly and helpful. Some strange housekeeping practices where trash (wrappers, cotton swabs, etc.) were removed from the bins and placed neatly on the bathroom counter instead of removed. Also, there was

Clean rooms, courteous staff

The line to check in was interminably long. When I reached the front past the 4pm checkin time they told me the room was NOT ready and that they would call me. They called me but I was at my convention. When I came back the line was even longer. The sink and stone counter had a huge crack running all the way through it.

Yes, breakfast was nice. You should put a mat under the desk chair to help with rolling.

Overall, my room and stay were good and comfortable. The one subpar experience was paying $27 for a very mediocre breakfast buffet. But the hotel is situated in a place walking distance to many excellent restaurants and shops.

It was a great I had a perfect time

Staff was nice room was terrible furniture was worn room outdated

Was ok very outdated carpet, but they didn’t have complimentary cookies ready.

Staff was verry nice , room was great , location right by everything definitely would recommend

They cleaned my room, but didn't leave any towels. I took a star off for that.

Only the hot water runs in the bath room sink.