Baymont by Wyndham Houston Brookhollow

Poor

The room was very nice size. It looked really run down nothing like the photos online. There was a additional fee we were not made aware of. Not going to use that hotel again.

The room was very nice size. It looked really run down nothing like the photos online. There was a additional fee we were not made aware of. Not going to use that hotel again.

great hotel for a good night sleep - bed was very comfy

Elevator not working, looks like it hasn’t been working for a really long time, a lot of complains online as well. It should be fixed, and the tv wasn’t working either. The breakfast wasn’t terrible but could be improved.

Exceptional

The staff was nice Elevator not working, looks like it hasn’t been working for a really long time, a lot of complains online as well. It should be fixed, and the tv wasn’t working either. The breakfast wasn’t terrible but could be improved.

Nothing Very unprofessionl attitude. No cleanliness. For breakfast nothing was there even going at 8 am for a time designated as 7 to 10 am. They just put material once and then never refill. At that moment no staff was there even at reception. Over all very very bad experience.

Nothing Very unprofessionl attitude. No cleanliness. For breakfast nothing was there even going at 8 am for a time designated as 7 to 10 am. They just put material once and then never refill. At that moment no staff was there even at reception. Over all very very bad experience.

Poor

Jet tub was a good size as was the room Parking lot was small and could use a bit more light

Parking lot was small and could use a bit more light

Nothing Nothing

Nothing Nothing

Right off the highway with plenty of access to Fast Food and Restaurants.

Everything

Nothing it was dirty elevator doesnt work and was on the 3rd floor and food was nasty. Everything

It was dirty and the bathroom looked like it had not been cleaned. I don’t recommend this place.

My 2 biggest issues would fall under staff & amenities. Staff - we get there and complete the check in process again. We had selected a room on the 1st floor at the time of booking. We get there & he says the elevator is out & that they only have rooms on the 3rd floor. Obviously this is incredibly annoying & all we wanted was to get to our room. I asked, “Are you sure there’s only rooms on the 3rd floor?” He takes a couple minutes & wow what a surprise, there’s a room available on the 2nd floor. I was fine with that but figured what the heck & asked, “Well then are there any rooms on the 1st floor?” He takes another few minutes & what do you know, there’s magically multiple rooms available on the 1st floor! Just ridiculous! For amenities - As I said, the elevator was out. Not the end of the world. It was just ridiculous that they were telling people that their only rooms were on the 3rd floor. But online, specifically on Expedia, you can filter hotels that have breakfast included in your stay. We did so & we get there to see multiple signs & the employee telling us that the breakfast is currently not an option & hasn’t been for months. Why advertise that you still have it then?

Bad

Not secure. There was homeless outside in the parkway. And it was humid in the room

Elevator not working holes in the sheets breakfast area closed cold food

Easy parking, close to the shops

Room was not that great. Bathroom door wont lock. Sheets were not clean. Breakfast was below average.

Yes

👍

The buffet breakfast was dried fried eggs and runny gravy. Just not the selection I expected. The water in my shower would not get hot because it was not working right. No working elevator. Staff was friendly though.

No meat or eggs Elevator and ice machine not working

Elevator and ice machine not working

Elevator did not work , didn’t notify me before coming that elevators are not working and I’ll will be walking stairs carrying all my belongings. Woke up next morning no hot water to take a shower , was told to was 20min still no hot water front desk told me there is nothing she can do.

NOTHING The ELEVATOR IS NOT WORKING and I was given the 3rd floor. It must be a NON-SMOKING HOTEL BUT IT SMELLS SMOKE FROM MARIJUANA ALONG THE CORRIDOR . The BAD SMELL SEEPS IN THROUGH THE DOOR. Sleeping was so difficult as well. Reportable as a HEALTH RISK!

Elevator did not work , didn’t notify me before coming that elevators are not working and I’ll will be walking stairs carrying all my belongings. Woke up next morning no hot water to take a shower , was told to was 20min still no hot water front desk told me there is nothing she can do.

Very dirty rooms. Terrible smells throughout the building. Preadatory cancelation policy which prevents people coming from out of town to cancel without being penalized + paying the fee for the night. Would definitely not recommend unless you want to catch some sort of illness/death.

Bad

I will never go back

Breakfast consisted of bread and waffles

NOTHIN! Soon as we got there things started happening! I was charged twice, then Elevator was broke and we had to carry our huge luggage’s to third floor smh no accommodation for that then when he got back to shower and get settled there was no hot water. After we let water run again after front desk said wait 20-30min then my room was flooded. My sister, my cousin and my room were all next door to each other. All had no hot water and two flooded. They didn’t want to give us money back either. We literally were only there couple hours from check in to incident. EVERYTHING! Soon as we got there things started happening! I was charged twice, then Elevator was broke and we had to carry our huge luggage’s to third floor smh no accommodation for that then when he got back to shower and get settled there was no hot water. After we let water run again after front desk said wait 20-30min then my room was flooded. My sister, my cousin and my room were all next door to each other. All had no hot water and two flooded. They didn’t want to give us money back either. We literally were only there couple hours from check in to incident.

Exceptional

NOTHIN! Soon as we got there things started happening! I was charged twice, then Elevator was broke and we had to carry our huge luggage’s to third floor smh no accommodation for that then when he got back to shower and get settled there was no hot water. After we let water run again after front desk said wait 20-30min then my room was flooded. My sister, my cousin and my room were all next door to each other. All had no hot water and two flooded. They didn’t want to give us money back either. We literally were only there couple hours from check in to incident. EVERYTHING! Soon as we got there things started happening! I was charged twice, then Elevator was broke and we had to carry our huge luggage’s to third floor smh no accommodation for that then when he got back to shower and get settled there was no hot water. After we let water run again after front desk said wait 20-30min then my room was flooded. My sister, my cousin and my room were all next door to each other. All had no hot water and two flooded. They didn’t want to give us money back either. We literally were only there couple hours from check in to incident.

Jean what's the most helpful employee?I have ever had spoken with at a hotel.

to start the room was absolutely disgusting. When we first got there the staff there was very disrespectful and very pushy and then put us in a very disgusting room when we walked in the couch in the room was stained with some type of nasty substance and it stunk so bad there were ladybugs and wasp in our room, and it reeked of piss also refuse to give us a refund, then refuse to give us a different room until the next day i would 100% would not come back all of that while I was with my pregnant fiancé what a joke

No hot water to take shower , floor dirty , air con not working , staff bad attitude !

Not even sure where to start, elevator was broken our whole time there, there was cockroaches constantly coming about. The shower had ZERO hot water, the safety lock on door was broken. The room smelled and they seemed as if they did a quick mop to get smell out and made the bed and called it cleaning. The room was dirty, the sink counters were dirty, Place was so gross that we ended up having to check out early and find a new place.

Interior lock in room, it was broken elevator out of order. I'm disabled.It was on the 2nd floor housekeeping never came by ice machine's broken. No hot water the breakfast was mostly inedible and lacking the essentials like milk juice creammer for coffee,when asked if we could get some milk the staff member removed the empty container and was not seen again the entire establishment reeked of marijuana wreakereeked

Ice maker not working on 1st & 2nd floors itwas only available on 3rd floor. Nice clean room and no coffeemaker either. Tolerable but not as advertised. Too bad because it could have been a good stay otherwise.

Elevator "broken", only rooms on second floor. Breakfast was pitiful, items depleted. Served in back meeting room. Rather than mice front breakfast room!not anything like past experiences with Baymont...

The cleanliness of the room was not good . You could see all the dirt in the corners of the floor in the bathroom. The chair that was in the room was stained so bad that we wouldn’t even touch or sit on it. The toilet seat needs to be changed out. The shower wasn’t cleaned properly and also needs some touching up. You guys have got to do a better job with the inspections of the rooms. Furniture that is badly stained needs to be thrown out. That doesn’t make someone want to return there seeing that it’s nasty!

The room is nice but most reviews are wrong about this place. It is Feb.. there wasn’t warm/hot shower but there was for the sink. The bathroom door needs maintenance. And the noises of people on the hall way 2am in the morning was very disturbance. If you can’t handle traffic noise this place is not recommended and breakfast buffet was not all that great! Oh. And there was no shower curtains but they were able to get it situated. I don’t sleep well in the two nights I’ve stayed.

They kept the security deposit for what they considered to be badly soiled linens which was a small makeup mark and a normal to moderate dirt level on the towels. All of which could have been laundered away very easily should they engaging regular washing

The location was ok. The lady at desk was friendly Room was not complete. Only one light worked. Fridge leaked. Not enough towels were in room. Charged $100 deposit. Breakfast was nothing but bread. Elevators didn’t work. Faded artificial grass around building. Very cheap looking.

Had no hot water my entire stay

Bad smell in room and hallways, elevator did not work. Had some kind of paper on both fire sprinklers.

The room was clean the stay was pleasant and easy parking

My Room was broken into. I informed the front desk and told them I’m leaving and wanted a refund and did not get a refund. The front desk guy told me it was nothing he could’ve done.Horrible staffing

Great room

I love this hotel the staff is always very kind when i stay there the rooms are always really clean and they are very spacious. And the price cant be beat.

Great worker with great attitude

My room was nasty an they took an extra 30$

Yea great staff great breakfast

Poor amenities and supplies even for basic needs

Nice room, location was good for me and the front desk was very professional

I’m well pleased.

I booked a king and got a room with 2 little full beds!!

Breakfast was a watery gravy. Did not look appetizing at all. Put it nicely.

Nothing I paid full price for a jacuzzi room it didnt work at all the guy at front desk didnt understand why i was upset and did nothing about no refund no move rooms nothing

Yes

The elevator was out

The place spell like mode, but it’s real clean

But over all the hotel was nice

It was ok for the price

It was roaches everywhere in the room my family had a bed bug in her bed. As usual the elevator didn’t work I had to walk to the 3rd floor. Breakfast was out till the middle of the month Smdh!!!!

Elevator broken, hotel and smelled like mildew

Restroom won’t flush

Quiet

Baymont it's overall a 3.5 to me, it used to be better some months ago, the morning staff seems new and confused about everything, I'm a usual I like the quietness and location of the motel, however the building starting to need some work itself, the rooms I get lately struggle with wifi and bath had broken mirror and was stuck in shower head, nobody is perfect but do wish it was a bit more convenient when it comes to check in time and quality of the experience, will continue to come back to this location as long as it don't change much when it comes to check in check out and staff

Baymont it's overall a 3.5 to me, it used to be better some months ago, the morning staff seems new and confused about everything, I'm a usual I like the quietness and location of the motel, however the building starting to need some work itself, the rooms I get lately struggle with wifi and bath had broken mirror and was stuck in shower head, nobody is perfect but do wish it was a bit more convenient when it comes to check in time and quality of the experience, will continue to come back to this location as long as it don't change much when it comes to check in check out and staff

It’s very clear that this hotel truly needs maintenance work done. Apparently the elevator has been broken for months with no intent to have it repaired. The first floor rooms smell heavily of mildew.

i was not able to check in because they didn’t even have the room i booked a week before hand so i had to get a refund very confusing and said they had rooms online when they were available in person

Very disgusting filthy property full of bedbugs right on the highway. I couldn’t sleep all night because of all the cars without muffler. The elevator didn’t work. The ice machine didn’t work, and the room was filthy and filled with bugs.

I was informed that breakfast would not be served, although it is advertised. The toilet seat was broken. I informed the front desk and they offered a room on the 3rd floor. I accepted and then they tell me that the elevator is not working. I cancelled my stay and they informed me that the 3rd party would refund me. I called the 3rd party and they informed me that the hotel would refund me. The 3rd party tried to get a hold of them and they never answered the phone. I returned to the hotel and no one was available at the front desk.

N/a

The property look unsafe and not well maintained. It also has pest (i.e., roaches, bugs, etc) in room, chipped paint, and various other substandard items.

Good

Elevator was broken. Given an accessible room on the first floor which would have been fine but the tub didn’t drain. Second room was ok, but the clerk said “there are no other rooms available” and then she came up with one. Parking lot was empty. Rear door from the parking lot did not respond to my key. Breakfast was pitiful—but I didn’t expect much.

Very mediocre stay. Was given option to pay extra for early check-in, but called ahead to confirm and was told it would be an hour later. When I checked an hour later, was told the hotel was full and wouldn’t be ready until original check-in time. When I arrived it was clear the hotel was NOT full. Elevator was broken, air conditioner was barely holding on. Entire hotel smelled like marijuana. Light in bathroom did not work. Entire facility was run down. I knew I wasn’t staying in a 5-star hotel, but a clean environment that doesn’t smell is not too much to ask for, in my opinion.

The room was big and had nice amenities The back door to facility did not work so I had to walk all the around the building to get inside

Older hotel, outside not good looking, breakfast was ok, rooms were good

The service was absolutely horrible. The lady at the front counter was rude. When I check in should I be standing in the lobby for 20 minutes when I could hear her in the back on a personal phone call? The next morning when I went to the checkout I had to ask repeatedly what her name was. (Anu)

I love there was very quiet no music playing just relaxing

The parking was ok they had cameras. The faculty was clean but exterior doors was not accessible. Note on the door saying do not go out thr door but can enter - card sis not open the door. AC was not working well became hot around 2 AM did call desk who stated why did I call at 7 AM ans not earlier. Did advice that no other king room available. Moving to another room at that hour was not reasonable- to go get a key come back gather belongings and then move to take a key back. Breakfast was scarce organ fed not fresh, apple juice did not taste good. But to top this off the elevator was out of order. This should have been communicated before arriving. Medical issues.

Wee were told that there was only 1 other room available and that had a broken lock. After fighting with the front desk they gave us another room which had a broken lock, and a very dirty sofa seat. Then we woke up early for the breakfast and found it empty of food at near mid service. Staff was not apologetic and then we met other residents all of whom had complaints (clogged sink etc). Terrible experience

The rooms were dirty, sink didn't work, tub had hair in it and there was no breakfast.The receptionist was rude and unprofessional.

Lady at the front desk was so sweet and was always smiling and respectful. The elevator was bring so we had to use the stairs being in the third floor. Really nice home for the area it's in.

Elevator was messed up but everything else was good

Everything

Elevator didn’t work had to take things up 3 floors, the place is full of crackheads outside. You definitely get what you pay for better off paying an extra $20 bucks and staying somewhere nicer. The freeway noises are so loud

Everything was good, except that our room was right next to the highway and when you are trying to sleep theirs too much noise.

Never got my security deposit back

Great stay for the price however the apple juice was bad and literally had fermented.

Okay

It was ok, except the room smelled like mold n you can see from the ceilings, the mini fridge was not new, they didn’t do a good job remodeling it that’s for sure, other than that it was straight, staff was lovely, the hotel was quiet, no traffic, it’s not bad

The manager was horrible and rude

The pest control people came sprayed while guest where up in lobby strong odor dead roaches on floor when arrived in room no towels either

and so many bad things I can not even mention. It was a total disaster.

Definitely would come back

No elevator. Ice machine only on 3rd floor. No variety of breakfast menu.

Bed sheets were clean though.

Deposit was stolen/ not returned No Ice . Ice machines broken Staff is very inconsistent .

The Breakfast choices were poor but it was andd okay stay over all...

The stay was okay. The air conditioner smelled horrible when I got there and it was leaking. I ended up cleaning it myself because it was filthy. I also ended up fixing the dresser drawer that was knocked off its track. I also was surprised to be back charged for a pet fee that I wasn’t told about until days later. My dog is actually very clean and non destructive and is training to be a service animal. I’m still waiting for my $50 deposit to be returned. I haven’t received any word from the property yet that it’s in process. I did notice that the deposit wasn’t kept on hold but was cleared because I paid from my applepay account. I have put deposits on hotel rooms before and they always just say “on Hold” until the stay was over and it was released. I really

Ok, room very clean, bathroom needs maintenance. Toilet seat and shower faucet.

The front desk clerk at our check in was so amazing. She went above and beyond to ensure our room was beyond standard and even added extra towels, soap, shampoo and conditioner, and lotion to ensure there was enough for my husband, my self, and my ESA baby. The morning clerks are always helpful and made sure the breakfast was at the proper serving temperature and even cooked my waffle for me as I was having trouble with the waffle maker. They even asked if I would like extra coffee and tea for my room and brought it down to me with extra sugar and cream packets. I love staying here everytime we come into Houston and will definitely be staying again as long as there is availability.

I was double charged for my reservation and denied a refund without any receipt showing the two payments for the same single room.

My stay was okay besides roaches.

The young African American lady front desk clerk with the blonde hair was extremely sweet and professional. Give her a raise.

Location

Booked room on hotels.com at minutes notice for business trip. Room was terrible smells like mold , definitely need a update in all means necessary will not stay me again

Stayed one night. It was quiet and breakfast was descent.

Terrible customer service.

The property needs some painting and a good cleaning .It was hair on the bathroom floor and in the shower.I heard the guest next door to me so clearly through the joining door and I asked to be moved to another room.

My room was very quiet even though it was close to the freeway definitely a place to rest and get refreshed my room was ample large room very much worth the price I paid great value!

Everything was wonderful. Enjoyed my day.

This place should be reported to police. Prostitution in parking lot and drug dealers saling drugs in hotel. I checked in and room had rust in tub and smelled awful. Very unsafe conditions. I checked in and immediately left and went somewhere else. Hotel refused refund and hotel.com didnt care how they falsed advertised this hotel. I have reported to police so they are aware of all the illegal activity.

Please be aware, this location charges for pets (even when the listing said they stay free.)

Ripped me off of my deposit. Overcharged for pet deposit

3 bugs had to be killed. Water leakage from the ceiling. No tv when it was advertised for my room to have one. Mishap and swapping of rooms with a stranger.

Entire first floor smells like weed.

It was ok

I have. My prescrption eye glasses stolen when they Finally allegidly came to clean the room( it took 2 seperate people to come in just to change an bed one maid broke the bead down and put thongs on top of my bags; one of the 3 places i had my glasses durring the entire visit ) i couldnt have lost them because. I came in friday Wearing them then changed to my other indoor glasses they came saturday ..and i hadnt gone anywhere till i tried to go out with them on nov26th...... I unpacked and folded up my clothes 3 times and cleaned my car out 2 tomes before I talked to the manager.. they said they cant do anything about this but ask and if they said they didnt see them there is nothing they can do... the option to verify with camera was there ... they chose not to ... I now am missing a VERY expensive item that i paid cash for

Excellent staff, good breakfast, clean and up kept property

awful place but you get what you pay for, dead roaches in the room, bathroom door didn’t latch close, sink never drained, extremely humid and musky room, bed sheets gave us rashes and that’s not even the first room we checked into, we had to request a second room because the first room didn’t even have a lock on it. at least the lady at the front desk was somewhat nice i was just too afraid to ask for a third room.

It was a very good hotel. Decently well maintained with great hospitality and morning breakfast options. You feel like at home !! It’s safe with nicely designed big spacious rooms.

AC WORKED great, quiet location, good area and very friendly staff

Affordable

It was very convienient because my siblings that i went to go visit were close by but my shower had no hot water, tv cable was all staticky, and gym was locked for no reason. Staff said it was locked and couldnt give me a reason to unlock it.

Water faucet in bathroom broke off.

Spacious room, but bathroom needs repairs & upgrade, walls could use some artwork, cleaning staff should put ironing board away in closet, & hallway carpet is damp & needs to be replaced.

Won’t be back , not clean

Broken tub and tv wasn’t working properly

Above all Baymont by Wyndham Brookhollow is safe, quiet and neat and convenient to stay

There were gnats in the room. The lock was broken on the door, toilet paper holder was broken and no stopper in tub to take a bath, had to use a rag.

I have been here for almost two weeks, due to house damage from Hurricane. This place and the staff have been great. The room is huge, quiet at night, and comfortable. Been a nice temporary home away from home.

The staff was extremely helpful, professional, personable, & super friendly. It was super quiet the entire stay. The room was absolutely perfect, especially, with me having 2 cats with me, as well. I would highly recommend & definitely stay there again.

It is uninhabitable for living beings.

We booked this hotel as the pictures looked great however when we turned up there were people in the corridor with lit cigarettes smoking despite the non-smoking policy. when we got to the room there were other guests banging on our doors and screaming. We were in the hotel for less than 10 minutes before we left immediately due to how unsafe this hotel is. DO NOT STAY HERE. We called up the hotel after and they were extremely rude and unhelpful.

Been here over a week for work. My car was broken into and stuff was taken. According to the police its a regular occurrence at this hotel location. They do not have any working cameras. They are just for show. The rooms are renovated and the hotel is being renovated but every day I go outside there is fesh trash on the side of the walkway. The freshly painted walls in the breakfast area are bulging with water along with water and moisture coming in through and around the windows. I am an insurance adjuster. There is most definitely moisture and most likely mold behind these walls where people eat.

The hotel is not open

This is a scam place in collaboration with Expedia

Nice hotel and staff

Paid for a non smoking room and my room smelled like a train on smoke. Toilet seat was filthy and the couches was dirty. The price of this place should be under $49

Room did not smell fresh and staff did not offer any solutions, cleaning staff did speak English just referred to front desk even though I was able to communicate what I needed. Staff was very friendly but very slow to respond.

Ok so fist off getting to the room the counter was broken also the dresser was broken. The hallways and staircase smelt like Marijuana we also found a bag of meth/ coke we gave it the the very nice night lady she was amazing each time we talked to her. Also there website says they have a hot breakfast witch they dont all they had was waffles and cereal. Wegot told it was cuz the didnt have food to cook and that it was due to a storm that had happened a week beforehand. I wouldnt of been upset if we were informed of this when we checked in but wasnt. One of the ladies that we talked to was rude at times and other times was nice just depends on when u talked to her and the night lady was amazing she answered questions that she could and was very very polite when talking with us. I will never stay at this hotel again for the miss information and also the drug use that goes on at this place. And to top it off they still havent gave me my deposit back and the room was left better then we got it i will be discussing this matter with my lawyers to see if we can do something for the false advertisement since no one mentioned anything that had happened before us arriving

Initially, we were sent to the room without a fridge and with broken TV. On my request, we were provided with another room with TV and a fridge, but without shampoo for shower. The second key for the room did not work, and a staff on the front desk could not fix it. Only the next shift staff fixed it easily. Breakfast: eggs and sausages were not heated enough (almost cold), no yogourts, not enough coffee. No multigrain bread. Positive: clean, quiet, spacey.,

The phone in the room did not work at all

Building needs more TLC had a leak in my room from the ceiling and the jet tub did not function properly, jets did not work and water would continuously drain from the tub.

The electric was put from 9am to 7pm and missed work and I’m not able to receive compensation or another day as a refund

Everything was great

Property was very quiet and clean.

Budget friendly, nice tub and shower. Breakfast included waffles, eggs, sausage,cereal, yogurt etc.

Room had stains on the wall dog food on the floor i guess the hotel has no one to clean… was told you have to ask to get your room service due to Covid 19 although it’s 2024

Na

Staying at Bay.ont was perfect. The location was close to the Galleria, only 15 minutes from downtown, but not in the middle of traffic. Everyone working there was very nice and helpful. It was very safe. I would atay there again without question.

I had an extended stay at the Baymont on 290 and it was great. The staff was very nice and helpful. The room was perfect and the location couldn't be better.

I would highly recommend the Baymont. It's very comfortable, close to everyone, and most of safe. The staff is friendly and very helpful.

I was very surprised and pleased with what this low low-cost hotel offered - large, clean and comfortable rooms, a spacious breakfast area with all the choices you normally expect from a more expensive hotel, and friendly, helpful staff

I’ve stayed here several times in the past. Nice hotel close to a lot of restaurants. I noticed on my last trip they have really raised the price significantly when there hasn’t seemed to be any additional amenities or anything added to the hotel. I can stay at 3 and 4 star hotels for the price they’re charging now so just want to put that out there.

I should have paid attention to the reviews of people saying they were being charged extras for no reason! It is true! They charged me an extra $50.00 for I dont know what. We were very careful with their towels and I didnt even wear makeup just because i was terrified I'd forget and mess up their towels or a pillowcase. I even joked with the front desk about it and they ended up charging me. Again, for what, I don't know. Also, this hotel is in the HOOD & in the hood. So don't stay here if you're not acclimated to that type of neighborhood. The room smelt like mildew & our window was left unlocked. We were in our room for a total of 8 hours! Late check in after 8pm, we showered and left for majority of the evening. Came back and slept a few hours and left. We used TWO towels total, both used by ME. A washcloth to shower and a towel to dry my body. Where in tf did I do something wrong?. I want to know!

Nice stay slept good