America's Inn - Houston

Exceptional

Very good

Very poor

The location is good. The room was clean. Some smell was in the room.

Exceptional

Some smell was in the room.

Noting all good

All very good Noting all good

Nothing Nasty inn roaches and stains on the beds and told them got no refund

Nothing Nasty inn roaches and stains on the beds and told them got no refund

Nothing all perfect

Good room and clean Nothing all perfect

The fact that they was able to get me a room last minute during spring break n rodeo on the weekend N\A

The fact that they was able to get me a room last minute during spring break n rodeo on the weekend N\A

I had two scorpions in my room and i killed them. The matress had a dent in the middle of it. The cleaning staff was soaking in a loud voice to the point I could hear her from two rooms down the hall.

Exceptional

The location The odor and the worn out mattresses

The odor and the worn out mattresses

The beds could’ve been better.

The pool and the staff were vigilant about their surroundings. The beds could’ve been better.

The room have extremely old appliances and mattresses. The towels seemed reused and very old. When it rained heavily the toilet wouldn’t flush. The cleaning staff was nice and efficient. They had overnight security so I felt safe. The location is next to the highway so that was convenient.

Elevators to 2nd floor

Hot water only warm Tv reception poor Refridgerater not cold

The employees, and it was close by Denny’s restaurant None

la instalaciones están bonitas pero lo único malo son las camas, se supone que pagas para descansar bien pero en esas camas no se puede y no puedes hacer un movimiento porque hacen ruido!

The room smelled of smoke, the windows were not opening, it was very difficult to breathe in the room. People were smoking cigarettes everywhere around without leaving the hotel area.

There was a lot of people out and about being rowdy at night The favoritism about letting one customer pay their bill before the day ends versus me who got kicked out at 12 because I didn’t have a full payment yet the girl who I work with who room right beside me and paid her room and got to sit in there while I was kicked out Favoritism. If if things are done one way, let them be that way for everybody not just one or two it’s not right it’s not fair. It’s pretty much discrimination. This place is not even worth the $75 a night that I paid for weeks and then to be treated very unfair. I would’ve recommend this place to anybody.

The staff were as helpful as they could be. The cleaner did the best job she could with what she had to work with and the receptionist in the day was very good. Help getting luggage to the room which was quite some way from the lobby. If you have mobility issues, this is not the place to go. The motel is tired and not well-maintained. Cockroaches in the bathroom.

It's the worst place in Houston

Was a very peaceful stay

Customer service The hanger in the restroom área was lose the lights in the restroom the switch didn't work properly ,the room smell like cigarettes

staff and the room was clean I like everything

Pleasant

Todo bien y tranquilo

This was terrible. It's not maintained at all. This place for me was shady. Pillows very pathetic. Bed was not comfortable. It was a nightmare to spend even a night there. I suggest this place is not at all for families.

? ?

U

Everything was good

Acceptable with cheaper price

Good

It was surprisingly quiet and the room was very clean. It was a very comfortable stay. The internet wasn't stable and the location and size of the room, but overall, there wasn't much that I disliked.

Enjoyed my stay

The room didn't have the a/c on, and it took too long to get the room cool. Stunk (cigarette smell) and the bed was old unconformable and make noises every time you move

The area easy access

super dirty and very bad room condition.

Safe

Customer service is great and close to the hiway as well

The gentle at the front desk was very helpful

Employees are good

That I got a room that it was locked it from the inside

It was a non smoking room for one and it still smelled like cigarettes. I was charged an extra 20$ because I was checking in too early. And the room just felt so icky and gross we honestly didn't even stay long. 2-3 hours tops and we left cause we didnt like it.

Wish they would have some type of breakfast

Everything ok but you need to improve the cleaning practice…

Clean and nice place to stay.

The night I stayed was quiet. Good if you just need to spend the night sleeping.

The manager was totally AWESOME!!! He was so helpful and caring. But his staff needs to be replaced or retrained because their service was horrible.

Great experience, excellent service, for the money you can not ask for better.

Clean

I was denied extending my stay because I had too many visitors. But according to me and my spouse, we are still trying to figure out who and where were these visitors? He hardly left the room and I left to get food and beverages. Perhaps they have infared digital cameras that allow them see spirits that the naked eye can't see.

First off, I'm physically handicap. I had a pretty good experience here besides all the negative reviews. I will start again if i need to. Im checking out in the morning. It's been a pretty good experience for me i can say. Thank yall so much.

We visited 3 different spots and of course, we found this diamond in the rough at the last moment. The front desk clerk was the most friendly informed person that I have met in this industry.

The front Desk giy told me i wasn't allowed company.......im not sure if this is company policy or not...but it sounds kinda wrong....im visiting friends from outa state.. who does this? I told him as long as they don't spend the night whats the problem? He says he need to change the occupancy then . Whats really going on?

The bed was uncomfortable but other wise my judgment of this property was a lil funny at first cause it looked a lil run down but my stay was pleasant. We need to go to the hospital which was around corner, when we visit again I'll stay here again. U get your $ worth. All i need is sum sleep in a room .

Need extensive remodeled to make it more attractive. Other than the location, nothing impressive.

The staff had great customer service

The staff came to ask if i was leaving 3x before checkout, then tried to charge me for the room twice and tried to speak in Spanish. Unorganized, mildly rude.

Very pleasant and quite hotel.

WIFI had problem. 1 and a half stars in my view.

Room has cigarette odor even if I requested for nonsmoking room.

Cockroaches.

Gentlemen that check me in at first gave me a hard time. After talking to him he was super polite and helpful and checked me in. He is a very nice understanding of my situation and listened and was friendly.

i came to stay again and thought i would be in a better room.. they out me in the same room i recent stayed in and didnt clean up good and the ac was not blowing good air it need a vent clean shower still the same look like someone beat with hammer all over tub and still look like blood stuck on tub just red mark all over it

Stayed 2 nights and the room was look nice but i found out it was covered by an old junk bed looks like from the street bum looking covered with sheet and spread. The cover look good outaode but the inside lool old. Old fridge and ac amd tub was damaged like marked all over look like bleed spot . it would be very good if all these things was good and clean bed and tub and fridge and ac vent changed

The mattress are really stain dirty room smell bathrooms dirty A/C wasn't working properly overall that hotel is not conditioned to be in service.

Good

The front desk clerk she was nice nd polite attended me with respect nd gave me the room as quick but the room I stayed the first night wasn’t clean I could feel the dust in the room I called front desk but no one picked up my call when I went to turn on the a/c unit it was real dusty even the tv the fridge has a nasty smell trash cans didn’t have trash bags in th closet the hanger’s were dusty too my second day when we came back from a long day with doctors visit I could feel that the room was way much better then the first day but maybe for the price of the room that’s y it was the way it was even bed mattress are to hard I feel u guys need a new management supervisor

Bad receptionist!

For the price, it was great considering proximity to medical buildings we would be at the next day. Check in was less than 5 minutes which was fantastic.

No hot water for one and a half-day. My room is dirty and smelly. My door key is not working correctly sometimes.

It was so nasty the bed had bed bugs

The property and surroundings are clean. Easy access to location. Staff

The hotel room was very old. Nothing good to say. Window curtains were torn

I stayed 10 nights here. I was comfortable. The property is older and shows it in spots. The price is low and one shouldn't expect too much, but I feel it was a great value. Staff was always friendly and the housekeeping came at the same time every morning to check on my needs.

Really needs to be updated .., the mattresses were filthy I was surprised the sheets were clean .. think of all those dingy motels that are shown on movies ..THIS IS IT !!

One of the reasons I chose this was because there was allegedly a continental breakfast (Expedia said there was, the website said there was). Yet there was no continental breakfast.

Clean and safe

Arrived, prepaid, but they wouldn’t let me check in. Because I left my ID at the club. Been trying to get a refund. But still no answer.

For 4 people, only 2 bath towers and 1 soap, coffee pot had old dirty leftover coffee and most drawers has leftover, not clean at all. Sorry about my rating, but it is sad truth, not recommend at all.

The hotel is great but the tv connection isn't so great.

I booked a single king smoking room. When I got there the room was unavailable. The manager was extremely rude. She told me "I can go down the street if i don't like it." I was tired and didn't feel like driving and she mysteriously found a room for me. Her customer service and professionalism was out the door. She apologized later, but the damage is done. Looking at the environment she's probably used to people being mean to her, but i was just a tired pain patron that wanted a shower. I'll never go again.

The building is too old. The room was smell bad like smoking inside. All furniture in the room need to be remodeled. And they will tell you that if you're windows car was broken by thief, they do not have any responsibilities about that.

I didn’t like that there weren’t any ceiling fans.

Good

The staff was very pleasant and on time. Checked me in early with no problem nor any extra fee. The room was clean.

Hotel should not be rated 2.5 stars. It should be more like a 1 star

The room had roaches, close

I thought I had requested non smoking but I guess people smoke at their own accord.

Very nice place 😊

Front of door parking was great. Room was in need of remodeling. Darkout curtains had tiny holes in them that light shined through. The most-disappointing thing was the full-size bed; It was too soft. I laid in the bed, and my body sank so far that my feet were higher than my head. Front desk and housekeeping staff were courteous and helpful. It was worth the low price that I paid for the room.

I had a great experience it was very clean everything worked and the fridge and microwave came in handy i will be coming back soon.

Great. service. and. has. a great. location!

It was a good place to stop lots of stuff to do .

I waited 4 hours to get in my room. Horrible service.

got on app, typed in city && state, paid for it..got there && the paperwork was already ready. jus gave my ID, signed, and done!! very convenient....plus the discount helps

Huge cockroach on lampshade when we entered, shower did not work and toilet had no flushing power. Had to flush multiple times to get everything down.

It was priced low because you shouldn't expect much. Barely adequate accommodations. Front desk reception was just business. Only pointed to my room with little effort. Not welcoming. Room was clean at least but with old bathroom faucets/drains with no plugs. Just open holes. Towels(2) we're old, cheap and abrasive. No bag in just (1) trash can. TV was mono sound only, 1 speaker because the other didn't work. Toilet flush was slow with low pressure. (2) abandoned cars with junk inside them on lot. Noisy surroundings from outside people. Thinking some long term/permanent residents. Exterior door seal didn't seal. Outside light shined thru entire door. With some minor investment this could be nice. I'd gladly pay $10-$15 more/night if done right.

The women set a good management to the first male i dealt with. He had no positive demenar ,rude at request. The training was in proof, where the female in leadership, where kind and response to the only problem there

Needed a place because I was in a pinch having no power at home. Room smelled like smoke and even had an ash tray in the room. Water was lukewarm at best couldn't even get a hot shower. The hotel did it's job but I won't stay there again

The staff was extremely rude, so I'll be parking myself from here on out.

Nice and cool and love they service sweet people work here

The staff was friendly and kind and the bed and room was clean

It was so outdated. Felt cheap

My stay was very uneasy. When I see uniformed security at night I’m in the wrong area. The initial room that they placed me in was one of the worst I’ve seen in my life. I wouldn’t put a stray pet in there. It also smelled of mold. Had it been refundable I wouldn’t have stayed at that hotel. Once they changed my room it was better, however I would never choose this location again. If there’s one way in and one way out, is it safe....

The lady behind front desk upon arrival was so rude. I told her I already made a reservation and paid online with hotels.com, but shetold me she did not see it. I stayed here numerous of times but I paid again anyway and she said it will be refunded. The property is trash.

This particular stay was my very last time ever. I highly suggest the hotel management terminate the young lady who was working the front desk the evening of my stay. She was more than bad at job, she was terrible. I will never stay here again.

I was very pleased with the room. It was very clean and spacious.

Great place

Stay for leisure trip. One day, that turned into two days. Checkin was rough with skepticism concerning my identity. However, a breif conversation secured my room key. Employees were friendly. Hotel was well lit outside including parking areas, that I noticed. Pool was beautiful. Hotel is located gracefully next to a denny's. Hotel breakfast is light. 5$ min for purchase of hotel store items if not using cash. Beyond that....It sleeps well. 👌

Room was not great, you get what you pay for

People smoke in room that no have to smoke the office dont know

The overnight staff is very rude when asked for things that you should be able to get.

The breakfast was fine. Wished the TV was not mounted on the wall. The wood flooring had tape on certain areas that was in need of repair. We only stayed 2 days. Otherwise our stay was comfortable.

Service and housekeeping was good how ever the beds are really hard and uncomfortable.

Decent motel that is fairly clean for the price. I did see one roach on microwave stand. The laminate wood flooring in the room was soggy in areas. The security latch on my door was broken. Not much money spent on upkeep inside and out, but overall clean. I would stay again with limited funds.

Carpet smelled bad. Carpet was wet as if it had flooded before and never cleaned/drained.

Reasonably priced and room was clean. Had a small breakfast and it was quiet there also. Good place to stay

Upon arrival I was told the room I initially booked was dirty so I had to be switched to a different room. Okay no problem so we go to the room and it was awful and very outdated. The beds were super worn down so much so that the covers touch the floor and when you sit on the bed it immediately sinks, there were holes in the closet door, the liner on the curtains to keep light out was worn so I didn’t sleep at all, the bathroom light did this super weird flickering thing for about 10 seconds before the light cuts on, all the electric outlets were worn and chipped, the flooring seemed new but had a weird feel to it, the tub and showers were outdated as well and then the room had little mini flies in it as well. For the price I guess it was okay but not really worth the money. Definitely the worst hotel I’ve ever stayed in and I won’t be returning. Also check in took forever because the system was outdated and housekeeping came by at 6am, 8am and again three minutes before my 12pm check out which was very upsetting. Avoid at all cost.

The operators of this property are trying, but this place is old and needs renovation & updating. The security lock on the front door was broken, weatherstripping around the door was shot (daylight showing all around). Very close to the Southwest Freeway and kind of loud, as was the HVAC unit. Bathroom was functional. Room smelled musty, like it had been flooded. Carpet made a crackling sound, like there was a layer of plastic between it and the padding.

Beware the robbers, thieves, crooked, immoral, ruthless owners of this property. When making the reservation it says "pay now or at the property.... It only takes 2 minutes". Free cancellation up through date of check-in. That's all LIES. I booked and pre-paid online for a 6 night stay. Day of reservation I found I might need to cancel. Went to do so on hotels.com where I booked it. Got message I could cancel but would be charged first nights stay as penalty and refunded other 5 nights. Wasn't certain I needed to cancel so didn't do so. 1am the night of beginning of booking I found for sure didn't need booking (check-in times stated in their description as up to 5am). Called to cancel , prepared to pay 1 night penalty, was told they changed the rules in middle of game and now entire 6 nights nonrefundable. Really can't be humans running the place. Obviously in the business of scamming rather than providing friendly accommodations. Needless to say that charge was immediately disputed with my credit card provider. NO SHAME IN THEIR GAME. BEWARE EECEPTIVE BUSINESS PRACTICES.

Really rude tv had no channels fir kids had to move too rooms only stayed because I didn’t have a ride elsewhere not to mention I stayed there 9 nites Nd moved to red roof Nd I still see none of those day I post to have a free nite Nd still gave 5extra days now

It was alright and nice very cool calm and collective

Everything my stay was everything will stay again...

Good value and location. I would book again when I am in the ares.

Hotel is great and staff is wonderful l. The WiFi was virtually non existent. Just plan on not using Roku or any devices.