The Westin Dallas Park Central
About The Westin Dallas Park Central
The Westin Dallas Park Central offers modern rooms, a rooftop pool, 24-hour WestinWORKOUT® Fitness Studio, and on-site dining in the heart of North Dallas. The rooms include a flat-screen HDTV with cable channels and a private bathroom. Some rooms feature access to Westin Club Lounge. Guests at Westin Dallas Park Central can enjoy a meal from the Superfoods menu at Café Urban South Dine, or have a locally-brewed beer from the Lobby Bar 1856. Room service is available. The property is 4 mi from the shops at NorthPark Center and Galleria Dallas. Dallas Love Field Airport is within a 20-minute drive.
Amenities
- On-site parking
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Valet parking
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Public transit access
Reviews
The Westin Hotel generally receives positive reviews for its cleanliness, comfortable rooms, and helpful staff. However, there are recurring complaints about the parking fees, thin walls, and issues with room amenities.
- Clean and comfortable rooms
- Helpful and polite staff
- Parking fees are high and garage is tight
- Thin walls leading to noise disturbances
- 5/5
Exceptional
- 0.5/5
Nothing Nothing
- 5/5
Hospitality - Samantha from the restaurant was great!
- 5/5
Exceptional
- 5/5
Everything Nothing
- 4/5
Very good
- 5/5
Fine
- 4/5
Ordered of room srrvic not fullifilled.
- 5/5
Everything good
- 5/5
All
- 1.5/5
Poor
- 2.5/5
Very nice and elegant So many nats in the room. Staff was not very welcoming.
- 5/5
room was clean and staff was friendly and very accommodating
- 4.5/5
Superb
- 3.5/5
all of it nothing
- 4/5
The staff here are very friendly and helpful. The room was clean, but the air conditioning on our floor (7) was not robust. Even though the thermostat was set to 65 degrees, it was too warm for a blanket to be used at night. The bed was a little too soft for us but I think most people would be happy with it. The breakfast was excellent, we ordered off the menu and split a very good omelet, which was plenty of food for 2 people. I would stay here again!
- 1/5
The breakfast buffet had good options.
- 5/5
Exceptional
- 0.5/5
Bad
- 2.5/5
Area Room smell
- 5/5
I would love a hot whirlpool at the swimming area
- 5/5
I just want to make a comment.. why do we have to pay garage parking?
- 2.5/5
The staff For the amount charged for a deluxe room , I expected a newer furniture, better design, and tv that behaves like a smart TV not cable from 100 years ago.
- 5/5
Exceptional
- 3/5
Toilet was backed up in the room. Only 2 of the 5 elevators worked. No access to lower floors without elevators, as the stairways were locked.
- 5/5
Exceptional
- 4/5
Comfy beds, clean enough, it was fine
- 5/5
If you're staying in Dallas and you don't need to be downtown this place is fantastic. There's a full bar in the lobby, the place is spotlessly clean and very safe feeling. There was a very nice outdoor pool (although we didn't use). We only stayed for one night, so we didn't really use any amenities like the gym, but I'm sure it was top notch, too. On the downside, breakfast is not included, but available and parking also costs extra. I will 100% stay there again and would recommend to anyone.
- 4/5
Parking situation kinda sucks, but everything else was great!
- 4/5
Very nice hotel except for the food - very forgettable.
- 2/5
Disappointing
- 3/5
No parking No breakfast check out time too early parking so expensive room expensive i don't like it
- 5/5
The only complain I have is the parking was too high. As a guest of the hotel I feel that parking should be included
- 4.5/5
Friendly staff and the bar down stairs No microwave in room
- 4/5
Very good
- 3.5/5
The pool was amazing. It is an older building and you can tell it was remodeled. The AC didn’t work well in our room as a matter of fact, the outdoor hallway was definitely way cooler than our room was even though we tried lowering it multiple times.
- 3.5/5
The pool was amazing. It is an older building and you can tell it was remodeled. The AC didn’t work well in our room as a matter of fact, the outdoor hallway was definitely way cooler than our room was even though we tried lowering it multiple times.
- 4.5/5
No microwave in room
- 4/5
Nice room comfortable beds. They didn’t clean my room one of the days not happy with that because I like my room cleaned every day when I’m staying in a hotel other than that nice.
- 4/5
Our sink and bathtub didn't drain well. That is my only constructive feedback. Otherwise we enjoyed our stay and would recommend the property to others. The breakfast included in our rate was excellent and service overall was very good.
- 5/5
My go to hotel. The exact definition of “not a hair out of place.” Staff is A1, prices are A1, the bar is so convenient, the breakfast is great. Rooms are clean. Couldn’t ask for a better place to stay. Centrally located and quiet as well.
- 5/5
I will go back the experience was Anazing! And the service was phenomenal.
- 5/5
Everything was up to par, I have no complaints, eventhough I didn’t get anything from the restaurant or bar!! The prices weren’t that bad!!
- 5/5
The room was clean and service at the bar was amazing!
- 5/5
Exceptional
- 5/5
Exceptional
- 3/5
The leasing agents gave my room I booked to another party. I had to downgrade rooms.
- 5/5
It was a clean, comfortable and beautiful hotel. The lobby area was inviting and the lobby bar was great! The rooms were a good size and the beds were comfortable. The staff was very friendly and helpful. I would definitely stay there again!
- 5/5
It was a clean, comfortable and beautiful hotel. The lobby area was inviting and the lobby bar was great! The rooms were a good size and the beds were comfortable. The staff was very friendly and helpful. I would definitely stay there again!
- 4/5
Very good
- 3.5/5
The pet fee is $75 and that was not disclosed anywhere on booking.com Or the hotel's website. Also, you have to pay to park in the parking garage is kind of the pain in the butt.
- 4/5
Very good
- 3.5/5
The facilities were very nice and comfortable and everybody.There was really nice and helpful. The pet fee is $75 and that was not disclosed anywhere on booking.com Or the hotel's website. Also, you have to pay to park in the parking garage is kind of the pain in the butt.
- 4.5/5
Superb
- 5/5
Exceptional
- 5/5
Nice location, clean room, and friendly staff
- 4/5
Overall good stay. Limited tv options
- 5/5
I had booked two standard rooms for myself and a friend. During checkin we were asked if we wanted the rooms to be conjoined and we said yes so my original floor that I was on was moved and the new rooms that we received were amazing! It exceeded our expectations for the stay and we were grateful for the staff accommodating us. We were grateful for the cleanliness of the rooms and the sizing of the rooms, we had a really great stay here!
- 5/5
Exceptional
- 5/5
Great place & location!
- 5/5
Exceptional
- 5/5
I would have liked to extend my stay!
- 5/5
Exceptional
- 4/5
Parking is horrible
- 5/5
Was a great stay
- 5/5
Everything was true to the advertisement. The whole location was absolutely stunning. I absolutely loved my room and the view was SPECTACULAR! The food and specialty drinks were unexplainably delicious. Everyone was friendly and kind. Made me want to relocate entirely! No complaints at all!
- 3.5/5
Parking is a ripoff. Front desk wasn’t particularly friendly. Not enough front desk people.
- 4/5
I stay at this hotel every time I come to Dallas. However, I don’t like that if I’m staying more than one night I still expect my room clean & fresh towels in the room. I always have to go ask for towels and they never come clean the room. Besides this complaint I do enjoy staying here.
- 5/5
Great location! Absolutely wonderful staff. Very affordable.
- 5/5
I stayed here while my significant other was at nearby Medical City hospital. It was a very nice room, and close to so many restaurants.
- 4/5
$25 parking - not expected
- 4/5
Very nice hotel.
- 5/5
It was really nice hotel
- 3.5/5
We stayed in Room 1802 (Suite). I've stayed in that room before and really liked it, so I requested it again. I love the Suite style room. The shower was terrible. There was no shower head, only a 'wand' and it was broken. It wouldn't stay in place and it was quite a challenge to take a shower. Also, I paid for the upgrade for the suite. I'm not sure it was worth the value. Additionally, the parking garage is GROSS and tight. I almost couldn't get out of the parking spot with my pickup. It took me 10 minutes of inching my way out of there.
- 4/5
Great location
- 5/5
Good
- 5/5
For sure, my best stayed at Dallas
- 4/5
Front desk staff were great, and accommodated our request for adjoining rooms even with a very late check-in. The gym was spacious and well maintained. Coffee in the lobby in the morning is a nice touch. Rooms were a good size Housekeeping was just okay. Replacing the coffee pods would have been better. Elevator floors and carpets are pretty worn. That said, the fact that it may soon be time for a remodel is one reason why the cost is so affordable. The garage fee is proportionally high relative to the room cost.
- 5/5
There was not anything I felt like we did not like, it met all of our expectations.
- 4/5
Nice hotel with fast elevators. Our room was very clean. The bed was nice but the mattress was uncomfortable. I expected a better night’s sleep for this nice of a hotel. Staff was helpful. No free parking is available.
- 5/5
Everyone was very friendly and helpful. Beautiful lobby. Clean and nice size rooms.
- 5/5
As soon as you walk in the lobby smells lovely. The beds are comfortable and the rooms are spacious. It’s a great location and the price is very reasonable.
- 5/5
Quiet. Good location. Nice Staff. Clean and comfortable.
- 5/5
The pillows are big fluffy lumps and they gave me the worst stiff neck. Also, no shampoo! You can’t tell when the bottle is empty. I called to get shampoo and I got two more conditioners because it said apres shampoo and was confusing to the staff, I think.
- 5/5
Staff was incredibly helpful and accommodating. The on-site store was especially helpful for drinks and snack needs without needing to leave. Would definitely stay again. Thank you!
- 5/5
Clean hotel all around. Breakfast buffet was good and fresh and the staff were excellent.
- 5/5
Nice and clean rooms and looks fancy
- 2.5/5
Location Thermostat didn't work- it was freezing at night The temperature on the shower kept rapidly shifting from hot to cold A staff member walked into our room unannounced There was a fruit fly in our bathroom despite not having any food in our room
- 5/5
Very awesome stay, great location. Very safe hotel, family friendly
- 4/5
We have problems with the shower drain very slow
- 5/5
Room was very clean
- 3/5
The hotel lobby and common areas were nice. The room itself was fine. The bed was awful. Very saggy. The shower was a rain shower head with a hand held. The water pressure was decent but the handheld did not work fully. The AC didn’t cool as much as it should have. I will say the valet was timely and responsive. We checked out on a Sunday morning and went to eat in their restaurant at 10 am. They had stopped serving which was disappointing. It wasn’t awful, but I’ve definitely had better for the price. I would not pick this hotel again unless I had no other option. I usually love Westins too
- 5/5
Perfect!
- 5/5
Clean and smell great Everything was great
- 5/5
Clean and friendly
- 3/5
good air and coffee We never got the extra pillows we requested and were approved for
- 5/5
Great hotel for the price
- 2/5
Did not have breakfast.
- 4/5
The property was quiet and secluded which was nice but very close to the freeway. Having to pay for valet, the sink was clogged and not enough towels.
- 5/5
Central location that made it easy to get everywhere we needed to. Miss “Free Free” checked us in and was the kindest person you will ever meet. The room was spotless and the bed was super comfortable. Breakfast was amazing, best buffet ever. And having an attached garage makes getting in and out so much easier that most hotels. Everything was great
- 2/5
No complimentary breakfast (when making reservation it said it did). My room was way down at the end of some out of the way hall. Looks like they cut out mold from bathroom and when I woke up I could hardly breath. HVAC not working properly.
- 5/5
Everything
- 2.5/5
The elevator stopped working while we were in inside. And the room the carpet was were old , and the mattress were double and well used
- 4/5
I enjoyed how spacious the room was , and the view was amazing. I didn’t like how it didn’t come with tooth paste in the room .
- 5/5
Great place to stay! Very welcoming staff. Rooms are spacious & well decorated.
- 5/5
Great
- 4.5/5
The price of breakfast. Over rated...
- 5/5
The Hotel Was Very Nice Looked Better In Person Staff Was Polite & Helpful Nothing
- 5/5
Clean and comfy
- 5/5
The overall sray was plesent, the staff nice and everything went soomth but I had booked two weeks in advance requesting a few accommodations for the special occasion and they said the would do their best and the room we had wasnt kn the top floor and it was just facing the highway. And there were other reviwes where the staff offered special thinngs in the room for the occasion but that was only offer online not recommended when I called ot when we checked in. And then the breakfast was $25 a person. I wish they had been just a little more accommodating in this aspect. The front desk attendant did give us a parking pass but the whole thing was very dirty expeccally the entrance ally from the parking. I dont think that should be $25 a night on top of your room either but I guess that just me. I dont think it was worth the pretty entrance but it was just those little things. I think its easy to forget when you work there all the time that for people like me I was hoping for a once in a life time experience for our celebration and we got the minimum is what it fel like.
- 5/5
good place to stay
- 4/5
Yes
- 3/5
The hotel was nice, and the staff was very friendly. Unfortunately, we paid for a deluxe room hoping for a good night's rest. There were two or three families surrounding us who kept their doors open and yelled and cackled all night long. At four in the morning their small children were running up and down the halls, yelling at the top of their lungs. Apparently, we had an adjoining room with one of them, and the crack under the door made their rude behavior even louder. I'm not sure I'd try the hotel again, given that they pay no attention to the noise level in the middle of the night.
- 2/5
Did not feel like 4 star at all. Outdated and musty.
- 5/5
Going out to eat is great, but if you feel like staying in, the atmosphere and food are great as well.
- 5/5
Yes
- 5/5
Great stay! Will always stay in a Westin!
- 5/5
Clean rooms
- 5/5
Awesome 😎
- 5/5
NA NA
- 2/5
Couldn’t get house keeping to change fresh sheets after calling down 3 times all day. Tv cut off every 5-10mins , only one outlet worked in room
- 5/5
Clean room and staff
- 3/5
The room was not great, very dated and smelled “stale”. The pool was lackluster- and no services provided.
- 5/5
.
- 4/5
Very nice and clean
- 5/5
Staff was friendly and establishment was nice.
- 5/5
Room was spacious and clean, very friendly staff.
- 4/5
clean and comfy
- 5/5
My family and I really enjoy places that have a history and the Magnolia did not disappoint! We are easy going people and liked how simple check in and check out were. The house keeping was amazing, Iove a freshly made bed daily. The only thing I/we didn't enjoy was the fragrance dispenser in the elevators was very strong.
- 5/5
Yes
- 2/5
Tv remote not made for tv. Bed linens old and tattered. Telephone did not work properly in room. Items they were going to send up never arrived.
- 5/5
Rooms were nice and very quiet. I don't think I've stayed in a hotel before without at least some ambient noise but I didn't hear my neighbors at all.
- 4/5
The Rooms were great, I was there for a wedding unfortunately, they didn’t mess up my billing on the way out. And I wasn’t able to reach anybody at the front desk to correct the issue. Hopefully it resolves soon.
- 5/5
Great experience!
- 5/5
The staff were professional, friendly and knowledgeable. We enjoyed the amenities and overall ambiance of the hotel. A++
- 3/5
It was ok, a lot of things have changed over the years this use to be my go to but not anymore
- 5/5
Every thing
- 5/5
Staff was very accommodating and professional.
- 4/5
Everyone was helpful and friendly. The hotel bathroom could've used another cleaning before I got there.
- 5/5
The hotel self parking was easy and secure. The woman who checked us in was kind and professional. The room was spacious and clean. Checkout was easy. We didn’t visit the bar but it looked great. We had a great stay. I would definitely recommend this hotel!
- 5/5
clean room, comfortable bed, helpful staff
- 3/5
Clean, stylish hotel with these issues:
- 5/5
Ordered room service after arrival (late evening), expecting the quality to be typical of other hotels. I was so wrong! The room service menu was good, the food tasty, and hot upon delivery…and, actually delivered on a tray, with real dishes, glassware, etc….not ‘picnic’ style. A pleasure.
- 5/5
Amenities and customer service was excellent!
- 5/5
The breakfast is NOT free anymore due to a recent policy change. It cost us $60+ but it was delicious. Grateful for this hotel and the staff! Quiet, comfortable and safe room as usual. We stayed for three nights and love the close location. Bring back the free breakfast!
- 5/5
Staff
- 5/5
Great staff and hotel. Great service.
- 5/5
Exceptional
- 5/5
Clean, nice, great bar😄
- 5/5
Clean
- 5/5
I chose to stay here after having day surgery to recoup. I live 1.5 hours from Dallas. The room is perfect and staff very efficient.
- 3/5
Hotel is clean but just dated and needs a refresh of new carpet and wallpaper.
- 5/5
great stay!
- 5/5
staff
- 5/5
Great stuff- friendly every time for me!
- 5/5
The staff was super friendly. Easy check in. I will be back
- 5/5
Food was very good! Dinner was great, Bolognese and a steak . always enjoy our stay.
- 4/5
no free brakfast
- 5/5
Fantastic stay at a great hotel! Waiting for an excellent breakfast in the morning and enjoying the peace and quiet of this beautiful place! We love to stay here on a regular basis and this trip has been exemplary!
- 3/5
Ok
- 4/5
Na
- 5/5
Great hotel
- 2/5
The staff at the front desk was rude they didn’t want to answer questions I was very upset
- 1/5
Phone didn't work. Blow dryer was broken. Not enough towels/ wash cloths to get to the late after room cleaning. Website wouldn't allow for a veterans discount, and the staff could not give it to me ? Paid parking wasn't expected. Also, felt like it was a little expensive. I don't mind paying , but in turn , I expect to get what I pay for. WILL NOT BE BACK. NOR WILL I RECOMMEND
- 4/5
Comfortable, clean rooms and very pleasant, helpful staff
- 5/5
Can't beat the Westin value. Great place to stay.
- 5/5
The staff was execeptional, very helpful and a delight to engage with. My room was clean upon entry and allowed for a very relaxing weekend away. The location was another added bonus, everything you could imagine was no more than 10 minutes away, may be the grocery store, a little shopping complex or restaurants. Overl, I had a fabulous stay and will be coming back.
- 4/5
Rooms where not updated but it was ok. They staff in the bar is not attentive.
- 4/5
great
- 5/5
Always a good experience here!
- 5/5
Clean, Friendly staff, room nice and large.
- 5/5
Clean room, good staff services, food was good, and friendly people
- 4/5
Room was very well furnished and comfortable.
- 3/5
The door between adjacent rooms has very poor insulation. We had an unpleasant couple fighting next door. They might as well have been in our room! Uncomfortable lack of privacy. Bathroom smelled moldy. AC very loud when kicking in. Everything else good. First time I had to pay for parking at a hotel. At least they gave me a parking discount. Friendly staff.
- 5/5
Perfect location, courteous staff and the hotel was super clean!
- 3/5
There was a chunk of eyelashes on my bed spread when I first got there. As a female traveling alone, safety is a big concern. I did not feel safe or secure in my room at all. The door opened out into the hallway, so I could not use my door alarm should someone have gotten into my room. Because the door opened outwards, there was no privacy door latch. There was only one lock for the whole door. The next room was right next to my door and any time they went in or out of their room, it sounded like someone was coming into my room. It was very unsettling. I would not recommend. Interesting though was I spoke with a colleague who stayed on on the 8th floor and she said her door opened in and she had a privacy latch. Not sure if it’s just the 12th floor or what but I would recommend not staying in 1227.
- 5/5
Good
- 5/5
yes
- 5/5
hotel was very nice and fancy. the rooms are beautiful and the bathroom and room itself was very well kept. will definitely stay there again 10/10 and for the price as well not overly expensive
- 5/5
Excellent, welcoming staff and solid facility for the price. While the couch had seen better days, everything else was nice. Free parking is a plus!
- 5/5
.
- 5/5
Room was spotless, staff was nice everything was great
- 5/5
Room was clean. All of the staff that we’ve dealt with have been extra helpful. Dinner and breakfast were delicious.
- 5/5
Nice stay but should’ve requested a quiet floor
- 4/5
Very clean room. Beds were very cozy and comfortable!!
- 5/5
Quick and easy check in.
- 3/5
Facility had an outdated feel and look. Leaking roof in ballroom and 2nd floor caused disruption to conference i attended Wednesday thur Saturday
- 5/5
The stay was amazing. The front desk was friendly and so helpful.
- 2/5
Those were double beds that were full size not queen, what is this the 20th century? I still have not received back the $150 you guys promised to return into my account. The entire experience was a disaster.
- 3/5
It was okay. Not as nice as we were expecting. Could get the same thing for a lot less at a chain hotel.
- 3/5
The manager was very nice by waiving our early check in fee allowing us to go to our room when we arrived. All of the staff was friendly. Our room was dirty upon arrival. At least the bathroom was. Hair all in the shower and the toilet wasn’t wiped down. We stayed for 3 nights and was only restocked the first night and had to ask for new towels and toilet paper later in our stay.
- 5/5
Clean room, comfortable matress, enough pillows for us both, friendlly check in staff.
- 3/5
The hotel was very nice and clean, but for the price, it would have been nice to have complimentary coffee. They charge $5 for a cup of coffee, which we felt was ridiculous, but given the fact that there were no coffee shops within walking distance, the only option would have been to drive somewhere or door dash.
- 5/5
Nice hotel in a good location.
- 5/5
Very nice hotel and clean
- 5/5
Nice
- 4/5
This property had a very nice lobby and breakfast area and the bar was very nice. the room I stayed in the carpet was dirty and it shows its age. Rooms need's updating.
- 5/5
Nice hotel
- 5/5
Super clean , staff was amazing
- 4/5
I usually stay at this hotel when I go to Dallas. I always prepay for my stay through Expedia. For the last 2 stays the hotel has charged me direct for my stay. This means I have been charged twice for the same stay. Every time you call the hotel you can't get through. After several tries and I finally got through. The clerk said they would look into it and call me back. However I still have not heard anything.
- 4/5
This hotel is
- 3/5
Room smell stale and like water damage. Also lack of parking .
- 5/5
The hotel was in a great location for us to visit family who live nearby. The staff was friendly and helpful. Nice lobby and bar.
- 5/5
Clean rooms the best recommended
- 5/5
Great experience
- 5/5
Very very quiet. Aircon cold and made no noise. Near a big freeway but windows thick enough so very little noise. Good black out blinds. Almost too good. Had a great sleep. Good value for money (based on the price I paid). If you want a good sleep this is your place.
- 5/5
Great staff , amazing room , great rate
- 5/5
Clean room & helpful staff
- 1/5
1) hotel did not answer the phone at the front desk for 10 min 2) The hotel security was not able to access the room- knocking and phone. I was told they were going to call POLICE. 3) I was told I would be refunded for that night- but needed to go through Expedia. Expedia said hotel will not refund. 4) I also had to pay to ship my kindle - left behind in transferring rooms at 4:30 am. 5) I had additional travel costs due to interruption of sleep etc. AWFUL experience!
- 4/5
We good
- 3/5
Low water pressure and sink and tub didn’t drain well and the heater was on in the room when we got there
- 5/5
Great staff very friendly… were able to accommodate the room I requested with no problems
- 5/5
Fantastic
- 4/5
Construction and Not Safe
- 5/5
Close to everything, very clean
- 4/5
The hotel is nice. My only complaint is we booked an executive room and in the room description on Expedia is you get breakfast and you have acess to the club lounge. This property doesn't have a club lounge and breakfast was not included. The Westin staff apologized but said it is Expedias fault and did try to make any effort to make up for it. I don't know what the benefit of getting an executive room if there are no additional services included.
- 5/5
The bar staff was so nice and enjoyed my overall stay
- 5/5
Parking fees are crazy
- 5/5
Stay a few times . Comfortable bed !
- 5/5
Staff was very friendly and helpful.
- 3/5
The room was over sold. There was no room for me and my colleague when we checked in even though we paid full price online ahead. We were sent to a nearby hotel after long wait. Adding a lot of inconvenience to us.
- 5/5
Nice clean quiet close to hospital
- 3/5
The A/C in my room was not working when I got there it was very hot called the front desk to report, was told they will send someone out. I left for dinner came back around midnight still nothing report again a/c was not working once again was told sending someone never did, called again I was told the same thing waited until 3am nothing I fell asleep in the hotness. I woke up around 6am to an email that they tried calling my room to tell me A/C was not going to be fix until after 8am and if I wanted to switch rooms. No one never called my room again if they did why they didn't send someone upstairs let me know? Also why give run arounds if you know A/C was not getting fix diring the night,I would like to get a night reimbursed or a free night thats the least they can do. Also we have to pay $25 self parking per night my card to go in and out the garage did not work had to go to the front desk 4 times to get a new one, but they were fast enough to charge my card for the parking for 2 nights this is upsetting.
- 5/5
Great staff. Considerate and attentive
- 3/5
Front desk personnel puts all black ppl on the 6th floor. The first room she sent us to was dirty and had not even been cleaned yet.
- 5/5
Clean room, friendly staff, comfortable bed.
- 3/5
Bed, pillows and sheets were fairly worn & the AC wasn't cooling great.
- 4/5
Every morning cleaning staff would bump their carts against the wall every thirty minutes it made it hard to get some I had to tell her to stop after she keep doing it made it unpleasant
- 5/5
The showers are amazing!! Hotel is very clean.
- 4/5
We enjoyed our time at the Westin. The property was great. We did have an issue with one of the elevators. It closed on someone from our party and wouldn’t open up. Someone had to come and help pry the elevator open.
- 5/5
Amazing staff. We will definitely stay here again
- 4/5
It was ok. The hotel is so crowded and doesn’t have a good flow. To pay for parking after paying for a room without that being clear before check in is not ok. Would affect my future choice to stay here.
- 5/5
Upon entering the hotel it smelled amazing & continued in our room! Hotel was very clean & so was the room. Check in was quick & easy, front desk lady was very friendly & helpful! Gym area is huge for a hotel & overlooks the pool area. Would recommend this hotel, only downfall is paying for parking!
- 5/5
good space room nice view and clean
- 3/5
It was an older building, in need of attention. The pool was nice and the gym was good. You have to pay for parking which was not explained.
- 5/5
Fantastic stay at a great hotel. We stay here at least twice a year and we have never been disappointed!. Going to wake up early and go get some breakfast! Highly recommend this place for everyone who wants a good stay!
- 5/5
GREAT STAY
- 5/5
My suite had no AC, but the parlor made up for it.
- 5/5
The only obstacle I had was related to parking the spots are very small and difficult to maneuver into
- 5/5
Everything was superb
- 5/5
Excellent!
- 2/5
Nice hotel but we ordered champagne and strawberries for $55 and we're charges an extra $70 for delivery and fees to the room which we were NOT informed of when ordering.
- 5/5
Exceptional as always!
- 5/5
Friendly staff and clean rooms.
- 5/5
Exceptional as always!
- 5/5
Very Clean, Quiet, Beds were extremely comfortable. Rooms were clean & so was the property. Parking was very accessible as well.
- 5/5
Excellent
- 5/5
Great
- 3/5
Pillows need replacing and the sheets did smell clean.
- 5/5
Too when I stay in Dallas. I have stayed here multiple times! The guest service representatives are great!! The breakfast is great and the rooms have the comfort of home. Highly recommended
- 5/5
Great hotel close to where I needed to be. Lobby is lovely. Gym is wonderful and pool is inviting. Restaurant has delicious food, staff is very friendly. Will absolutely return in the future.
- 5/5
Amazing stay
- 3/5
This Westin location needs a major renovation ASAP. The facility is old and it really shows. We booked a deluxe room on the 14rth floor which is supposed to be the better/newer condition rooms. If that was “renovated” I cannot imagine the standard rooms. The carpet was pulling up. The bathroom was both dirty and there was mold in the shower & grout. The room took a while to actually cool down (more than 2.5 hours ). This property’s outdated facility & lack of cleanliness makes me want to stay away from any Westin’s moving forward.
- 4/5
Rooms meed to be updated.
- 5/5
We thoroughly enjoyed staying at this location and plan to again in the future. Despite having construction around the hotel area, it proved to be a quiet stay that provided all of the amenities and quality service we were looking for!
- 5/5
Loved everything about it!
- 5/5
Super good and affordable hotel to stay at. Felt very safe and welcome during my stay as well. 10/10 would stay here again!!
- 5/5
The staff was great!!
- 3/5
Also nothing about the WiFi in the room.
- 5/5
Excellent
- 3/5
It’s a good pretty hotel but definitely didn’t say you had to pay for parking and that breakfast wasn’t a thing unless paid for on top of, Expedia showed it was all free. The WiFi doesn’t work and the neighborhood isn’t the greatest
- 2/5
We paid $10 for two water bottles. The pizza we ordered looked worse than a frozen pizza that you buy at the grocery store. The bed had some type of white powder that transferred to my black pants. The shower did not work properly. Would not recommend this hotel.
- 4/5
The garage has a big yellow sign hanging from the top as you drive in. Well if you have a truck, the yellow sign is going to hit the antenna located top of the roof of the truck or the guardrails located top of the roof of the truck. I have a Toyota Tundra not lifted. They need to shorten the chain to bring the sign up higher.
- 5/5
The Westin was beautiful, comforting, and a great day for me and my family
- 5/5
I truly enjoyed my stay here. The location was ideal as it is conveniently located to many places I visited during my stay. Thanks again!
- 5/5
The hotel itself was clean and serene, two qualities I value most when traveling. I also enjoyed a cup of coffee in the lobby the next morning, and it was just perfect. The woman who helped me then was kind and welcoming. I absolutely love the location and the surrounding atmosphere. I’ll definitely return.
- 5/5
Excellent as usual.
- 5/5
Excellent
- 1/5
Not a clean property
- 5/5
Great location for our needs, clean and the staff is so friendly! Every single person we encountered was kind and helpful!
- 5/5
Great hands down all around amazing
- 1/5
I booked an executive double room and when I got there they didn’t have my room so they gave me a standard king room. I was with my 16 year old daughter and she had to sleep on a roll away bed. Hotels.com and the hotel would not comp me the difference in cost.
- 4/5
The curtains did close completely so there were bright strips of vertical light in the middle and at the ends. Most hotels have shower caps, my wife was expecting there to be one and was disappointed there were none. The toilet sometimes ran continuously after flushing.
- 5/5
Amazing stay, great food and service! Peaceful as well
- 5/5
Great place
- 5/5
Perfect location and staff plus clean environment!
- 5/5
The beds were nice and comfortable! The place was clean and the staff was all super friendly and helpful! Would love to stay here again!
- 5/5
Best hotel ever
- 5/5
First class all the way
- 4/5
I was able to check-in early!
- 5/5
It was my first time staying here clean hotel good service.
- 1/5
Parking is horrible and prices for a payin guess
- 5/5
The Westin was great, the staff w was great. Breakfast was delicious. 25 or 30 for adult and 12 for a child. Its almost the same breakfast i get at other hotels but with the omelet
- 5/5
my only complaints would be that they have a breakfast for 2 for $27 & you still have to pay that price for 1 person, and also no vending machines even tho it states there is one, got thirsty in the middle of the night and couldn’t find anything after searching lobby and designated area
- 5/5
Na
- 5/5
The staff are amazing! They are invaluable and always kind. The hotel is very clean, has great food, very comfortable rooms, and is a peaceful place to stay. I will continue to use this hotel in the future.
- 5/5
Great bed with comfortable bedding. The facility is a bit outdated and could use a face lift.
- 5/5
Staff was very kind, courteous and accommodating. Hotel was clean and professional. Antonio at valet was welcoming and warm upon each time coming back to the hotel
- 5/5
Clean. Very nice. Employees were extremely sweet and helpful.
- 5/5
I have stayed here several times and never had a problem. This trip, we brought our dog. There are obviously only certain rooms they will allow you to stay in with a dog. I had a good bit of cleanliness issues upon check-in in my room where the dog was staying but not in the other room I booked. My room also smelled like smoke even though the hotel is smoke free. They offered to provide an ozone machine to clean the air, but they never brought it. I will stay here again, but will be cautious if bringing my dog again.
- 5/5
Service was amazing!
- 5/5
Clean,quiet pictures are accurate
- 4/5
Hotel lobby was clean and inviting. Guest room was clean and roomy. Housekeepers were unfriendly and not hospitable at all, and all we asked for was extra towels. We did not even bother with turndown services.
- 5/5
Love this venue
- 5/5
Great staff and nice room