Hyatt Place Dallas/Park Central

Despite these maintenance issues, the staff was friendly and did their best to assist guests. Hopefully these problems are temporary and will be addressed soon, as the hotel has the potential to provide a much better guest experience.

Thee lobby and dining area was very hot…not sure why. So that was uncomfortable, but the room felt fine. (Hopefully that gets resolved as the summer peaks) The tidy was tidy. BUT: Corners of the room had debris and hair that I know wasn’t ours so the place could’ve been cleaner. (Just a critic)

Nice.

The staff was amazing! Day and night crew were both super friendly and helpful. David woods definitely saved the trip for me! The only downside was the elevator, one was down so the other had a bit of a delay. Breakfast was well stocked and staff was quick on refills if needed.

Hotel has declined in quality, breakfast food is not how it was before. Cleanliness has also declined, AC was hot, pool always not open, pet fee too expensive for uncarpeted rooms, Staff has long, unclean nails at the front desk.

The experience was disappointing. The staff was often unhelpful and appeared to ignore guest requests. I frequently observed an employee using their phone instead of assisting guests or focusing on their responsibilities. The service quality needs significant improvement.

The property has multiple maintenance issues, including a malfunctioning elevator system. The buttons on the third floor do not work, guests are instructed to call the front desk for elevator service, and the front desk repeatedly fails to answer. Because I have a sprained foot, I have been forced to use the stairs multiple times. In addition, the pool has been closed and there are substantial maintenance issues throughout the property. These conditions were not disclosed ON EXPEDIA when I booked, and key advertised amenities are unavailable.

The beds were referred to as "Flintstone" type beds by my 18 year old and I agree. The a/c was out in the front desk area and when we checked in it smelled like weed. I'm not criticizing, just its harder when you are traveling with someone with reactive airway disease. The elevator was a bit scary with the sounds and kinda jolts when it stops. The pool was not open which I would have liked to be notified before check in and I would have moved the reservation elsewhere as it was a hot summer day and my 18 and 21 year olds wanted to swim. The night staff was kind when my husband spoke to her but the day staff on both days to check in and out could have been nicer. Facial expressions showed frustration but maybe they were uncomfortable as it was hot in there. None of us were crazy about the breakfast. The eggs were referred to by my 21 year old as they tasted like from egg drop soup minus the soup part. They definitely had weird flavor to them and I'm not sure were thoroughly cooked. I think the sausage could have been cooked more. The room was pretty clean overall. We went to the area for a concert and meeting family the next morning or I would have left the hotel and went back home after the concert. I also was not crazy about a $75 hold fee for incidental. I get hotels charge a fee but $75 on top of the room rate was excessive in my opinion. I expected a better experience with Hyatt on the building. I wouldn't and won't stay here again.

David and Crystal were GREAT!!!!! Would stay there again. David and Crystal went above and beyond our expectations

Upon arrival a nice girl helped checked me in but there was an older man who was helping another customer who was extremely rude to the customer as well as the girl that it turned me off and made me question where was I staying. It was disappointing to witness. It did not help that the AC in the lobby was broken? It was extremely hot. Thank god the hallways and hotel rooms were freezing! I felt like the rest of the employees were all on their phones and annoyed to be working but the place was clean, the hotel was clean (besides the dirty looking pool) and the breakfast was really good for a quick stay I recommend.

YGE POOL IS CLOSED UNTIL FURTHER NOTICE! We didn't know until we got there and the pool was one of the main reasons we booked there. My kids were so upset and cried before we even got to the room. Call and check before you reserve.

Everything was poor

Very poor

I love the beds, they were comfortable. The rooms were nice and clean. I didn't realize that the hotel was pet friendly. I didn't like the fact that I had to fix my breakfast and eat in an area with dogs. I am allergic to dog dandruff, etc...I didn't like the fact that there was two elevators and only one was working. The first floor was hot, no air conditioner during breakfast and cheack-in. It was extremely hot in the lobby area.

Very comfortable bed, clean rooms with plenty of space. Locations is great if you have a car. Everything is within 5min. Couple of negatives: I had a corner room facing the freeway and I had to sleep with earplugs, literally feels like you're on the side of the road. Elevator was not working, not a huge deal and I'm sure they'll eventually fix it. Outdoor pool was out of service.. The comfort of the room and soft beds were enough to bookmark this one for my next trip to Dallas.

好

GREAT STAFF TH

The rooms are nice in size , and clean The main lobby was hot and muggy with no AC and only one Elevator worked . Elevator takes a very long time to come to the floor needed and ended up taking the stairs the whole stay

Staff was very friendly. Room was clean. Only 1 of the 2 elevators worked, and the elevator buttons did not work on the 3rd floor at all, so you had to call down to the front desk to have them send up the elevator. Another guest told us they stayed there a year before and the elevator was down at that time, so it has been out of service for at least a year. The AC did not work in the lobby, it was very hot and really uncomfortable when downstairs. The pool was closed. We stayed the last weekend of May so we thought it would be open. The room itself was okay. The bathroom has a weird set up and the toilet & shower area was small.

Exceptional

Exceptional

The staff were very friendly yes ! When I arrived I was so upset that the pool was NOT available without notice or anything! First floor had no AC so breakfast was not pleasant. Only 1 working elevator that seemed to take at least 20 min each time.

The desk clerk was so helpful and friendly. The rooms were spacious and very quiet, loved the gated parking. Would love to stay here again.

The beds are super soft. The staff was nice and the location was good. Breakfast was even decent. Minor maintenance(chipped door, old door stopper, water/ice maker needed to cover the pipe

Nothing Lobby had no air. Running fans. Wouldn’t allow me to check in because stayed no rooms. Booking.com listed several available rooms. Would not refund my money either! Awaiting help from booking.com as management refuses to communicate and/or refund my money. Front desk stated refunds are not offered to the third party customers

Only one good thing about the Hotel was the room. I can honestly say this was not a good experience - pool out of service, elevators did not work, A/C was broke and staff were unpleasant. I do not normally write reviews but this one has to written to let others know to be cautious when booking this hotel. There is a reason that is cheaper than other Hyatt Places.

Not a single thing apart from location and that’s it Room was filthy upon check-in and never cleaned despite formal complaint. Stained bedding, food debris on floors, hair on surfaces, dirty walls. My two young daughters developed skin rashes and allergic reactions from the unclean bedding. Pool was advertised as available but closed upon arrival with zero prior disclosure. Front desk refused to clean the room same evening, promised morning service that never happened. Complained to GM and Hyatt Corporate — both refused refund without reviewing photo evidence. Worst hotel experience with a major brand.

Passable

Disappointing

Good

Suggest staying on odd numbers not facing freeway. Noise all night from traffic

Very good

Passable

Exceptional

Clean and convenient to the airport.

Exceptional

Its clean and comfortable. Their Elevator button from 3rd floor doesn’t work. You have to call the reception for them to send the elevator to the third floor. And its soo slow. And have to wait for soo long as there is only one elevator working on the property which also doesn’t work for 3rd floor. We were given the room in 3rd floor and it was a nightmare. We just used the stairs period.

Disappointing

Its clean and comfortable. Their Elevator button from 3rd floor doesn’t work. You have to call the reception for them to send the elevator to the third floor. And its soo slow. And have to wait for soo long as there is only one elevator working on the property which also doesn’t work for 3rd floor. We were given the room in 3rd floor and it was a nightmare. We just used the stairs period.

Clean room, staff.

First thing that stands out about this property is the customer service! My family really appreciated the promptness and kindness of the front desk with assuring our needs were met. The breakfast was delicious and well worth trying each morning. My only concern was the elevator not being in service. I was told it was being serviced. I would stay here again!

There were also ants in the room, and the AC unit was visibly full of dust and dirt. I couldn’t use it because it aggravated my allergies, making the stay very uncomfortable. I will say, the staff members I did interact with were great—professional and kind—but unfortunately the overall condition of the property and lack of communication overshadowed that.

Will definitely stay again.

All services and clean

All services and clean

Room and Property were very nice. Only issue was the bathroom was a little small but still very usable. Kitchen area was great and bed was very comfy.

Breakfast was the norm, location was perfect The elevators are super slow and there’s only the one set to use which makes a backup in the small hall way.

Breakfast was the norm, location was perfect The elevators are super slow and there’s only the one set to use which makes a backup in the small hall way.

I really enjoyed my stay .Everyone was very sweet and helpful I really enjoyed the breakfast also ...It was all very nice ....

Non

Didn’t eat breakfast Parking was ok

Property is maintained well

Location, size of the room, comfort and cleanliness was good! Breakfast wasn't too good at all! The coffee machine at the front desk was broke! and only one elevator was working with issues, like no be able to call it from third floor.

Exceptional

Breakfast wasn't too good at all! The coffee machine at the front desk was broke! and only one elevator was working with issues, like no be able to call it from third floor.

It was a best stay I had and everything was so perfect !!

The elevator felt like it was going to fall. It stops on every floor and shakes.

Exceptional

Very clean over all however the pool was closed and my bed wasn’t med once over the trip They didn’t clean my room at all and one elevator was broken

Very clean over all however the pool was closed and my bed wasn’t med once over the trip They didn’t clean my room at all and one elevator was broken

The room was hot, the lobby was even hotter during check in, breakfast and check out. During breakfast there were no plates, coffee, eggs or sausage. They kept saying they were working on it but we ended up leaving after 30min.

I had a great experience at this hotel, my room was very clean and nice. Breakfast was great the only thing I did not like was the air in the lobby was not working but other than that it was a great place.

I didn't like that it was only one elevator working and no phone in room

I like to set up of the room I didn't like that it was only one elevator working and no phone in room

All Non

The staff was very friendly and helpful. Traffic noise

Traffic noise

Room was clean, staff was amazing, air conditioning was great in the rooms, breakfast was not up to par. Pool is closed til memorial weekend, in Dallas when the weather is 90* the kids were not happy about that, they did suggest the ymca.

this is our go to hotel in dallas for the rooms, staff, location, and value. This is our 4th time visiting within the last year and we plan to return! the parking was our only difficulty but it was mothers day weekend and hotel was sold out. Parking lot was full but there was also trucks with trailers taking up 5 or 6 parking spots in the back so that added to the problem but hotel staff was great to guide us to a safe place to park.

The room was great everything was clean and the staff was amazing I would recommend ??

this is our go to hotel in dallas for the rooms, staff, location, and value. This is our 4th time visiting within the last year and we plan to return! the parking was our only difficulty but it was mothers day weekend and hotel was sold out. Parking lot was full but there was also trucks with trailers taking up 5 or 6 parking spots in the back so that added to the problem but hotel staff was great to guide us to a safe place to park.

Location was amazing, staff was very friendly. Huge rooms. Tiny bathrooms but that's okay. Honestly I was very shocked (in the best way) by this location. Amazing amenities at an unbeatable price point. 10/10 will be back. Very small bathrooms. Barely room to close the door.

Location was amazing, staff was very friendly. Huge rooms. Tiny bathrooms but that's okay. Honestly I was very shocked (in the best way) by this location. Amazing amenities at an unbeatable price point. 10/10 will be back. Very small bathrooms. Barely room to close the door.

The room was great everything...

Superb

Exceptional

The property was extremely hot & humid in the rooms. There were fans in the lobby pointing towards the entrance. The elevator is a complete safety hazard it’s stopped & the door opened repeatedly every floor before even getting to the floor i was staying on which was level 6 everytime we got on it! The other elevator must have been out of order there was no sign however only one worked. The rooms were cleaned decent my sheets were dirty & there wasn’t a phone in the room to contact customer service. Breakfast was okay i’m not a fan of buffet style food i assumed it would be more covered & at least hot or warm if not provide a microwave. The pool was 3ft didn’t even bother. Overall 3/10 experience won’t be booking here ever again.

Room AC worked well, breakfast was unusually good. Only one elevator worked so slow access. Toilet and shower area shabby. Overall facility felt worn-out except in the Lobby and eating areas.

They never came to clean the room had to ask them multiple times to pick up trash They were rude when asked for housekeeping

They were rude when asked for housekeeping

We love the location and gated parking Elevators are hit or miss and breakfast is okay but there are tons of great local breakfast shops in the area worth trying anyways!

We love the location and gated parking Elevators are hit or miss and breakfast is okay but there are tons of great local breakfast shops in the area worth trying anyways!

Used cups and glasses in room were not picked up after room service.

Exceptional

The room was clean and basic. The staff were very short tempered and seemed put off by requests for malfunctioning keys. One of the two elevators were broken and the functional elevator sometimes just simply refused to run. Was told there would be gated parking but the gate never closed. All in all 5/10 needs updates.

Superb

Nothing The elevators broke. The front desk staff was extremely rude an incompetent, and there’s zero security and I had a confrontation with an aggressive panhandler in the parking lot while leaving. Also, the WiFi didn’t work on the top floor

Nothing The elevators broke. The front desk staff was extremely rude an incompetent, and there’s zero security and I had a confrontation with an aggressive panhandler in the parking lot while leaving. Also, the WiFi didn’t work on the top floor

Disappointing

Very good

The staff where very helpful and the breakfast was excellent

The breakfast was good but the best thing was the proximity to the Medical City hospital. The water volume in the shower and lavatory was almost nonexistent. A bald man would have trouble getting the shampoo out of his hair.

No A/C in lobby and breakfast area only one elevator working, And you have to call front desk to send a elevator.

The breakfast was good but the best thing was the proximity to the Medical City hospital. The water volume in the shower and lavatory was almost nonexistent. A bald man would have trouble getting the shampoo out of his hair.

The service was excellent from day one; the staff were very friendly. Everything was very clean and well-organized. During breakfast, everything was kept fully stocked, clean, and tidy. Thank you for your excellent service.

Annimities My car back bumper was stolen

Annimities My car back bumper was stolen

Water was shut off on our second day from 9 AM to 4 PM. Staff did not notify us prior to any inconvenience. we were not able to take showers or use the bathroom. they failed their fire inspection, which caused them to have to fix a water problem immediately. Maria at the front desk was rude and laughed in our faces. Whenever we asked what they were gonna do about the inconvenience she said that they had posted signs on the elevators that they posted after everyone went to the front desk upset that no one could take showers. They did not refund or offer any kind of compensation for the inconvenience. also, they had an elevator that was not working only one elevator for the whole hotel and our first day there we got woken up to fire alarms going off constantly.

The safety about your clients is horrible I will like to make a formal complaint

We loved our girls weekend away. Batman (Zion) was so awesome, helped us the whole weekend and made sure we had a great stay. He was very professional and went above and beyond, making sure we were comfortable, had everything we needed and made us laugh more than we can count. You have great staff. Your hotel is beautiful and has a great lay out. We were a little sad that the outside pool was closed for repairs but we will let that slide. As the room was very nice, the AC worked well and the water pressure was amazing!

Nice staff and clean

Very good Thankyou

I had to go to the desk to get what I needed.

Super convenient location! Very clean and comfortable!

Didnt get to stay at the property Said systems were down and couldn’t check in so had to find a completely different hotel. They didnt even try to help find a different place to stay.

room was very nice and clean Swim pool not open

I didn’t like that my room did not have a microwave. We was told we should have ordered the king shite in order to get the microwave which I was not happy about that.

Comfortable and clean. Good breakfast options.

Only one elevator worked and it seemed iffy. The pool was closed. The workers were pleasant. The room was clean. Breakfast was free.

The breakfast was good. The room was clean. The staff was amazing. Air conditioning worked very well. My only issue was that I had booked a double room, and I was told when I arrived that it wasn’t available. We had to sleep 3 people to a king, as that was all that was available.

I had to wait at front desk for 30 minutes upon arrival for check-in. Never got anyone to come up front. Had to leave all my bags and stuff with a random guy staying at the hotel in order to make it to my destination in time. Never got a worker to check me in until midnight that night.

the base of comode was leaking, fortunatly there was enough towel to pot on the leak

Wish we could have gone in the pool.

The noise

The elevator is sketchy but I always like this hotel. It is clean, comfortable and convenient. The staff is always super friendly.

I am thankful for that, however, I paid a nonrefundable $100 "deposit" for having a small dog with me. This should have been in the listing. I'm very disappointed-I literally chose this hotel for the pet-friendly listing and the lack of "deposit".

I called the property directly prior to check in and was told our room had a microwave. We checked in, no microwave which was fine. When I explained to the night mgr at check in, he argued and got very loud and rude that no one there told me that.I showed my phone call log. He continued to argue. There was no reason for that. He also hung out with his buddies in the lobby, very unprofessional. BUT the property was clean, the breakfast was WONDERFUL!

The property was average at best. The rooms are super tiny. The bathroom makes you feel claustrophobic. No drawer space to take clothes out of luggage. Literally 2 drawers for a family of 5. The pool wasn't open, but it didn't look clean. Work-out area was meh. The staff was nice, but not around very much. First night, I was told the room I had reserved was not available anymore, and they tried to give me a smaller room. The room I got was on the 3rd floor, and the elevator didn't go down, so I had to take the stairs all week. Elevators were dirty, and I felt very skeptical getting into them. Check out ther was nobody at the front desk. Multiple people just left their key cards at the front because they got tired of waiting. Just an overall bad experience, I will not be going or recommending this hotel to anyone.

My room was clean, staff was really nice, I overslept for breakfast but it probably was good, my drinks at their bar was okay. I would recommend this stay to all solo travelers and groups.

Staff was friendly the beds were actually super comfortable

safe didn't work, microwave not available, elevator broken for 2 days ... room was ok and spacious, the lady at the front desk that works on mondays around 3-4pm was very nice, her co-worker was very inefficient though

Rooms were clean but overall the property is pretty run down. Staff was great.

The room was fine except for the noise of the shower. The lobby needs attention and the elevator it’s about to break down. The employees were nice.

Both elevators were broken. A large breed dog barked all night long. The entrance gate, of the gated secure parking lot, was open (broken).

Love the workers very friendly great customer service

Love love love

Clean, fantastic rooms

We love the hotel, the Breakfast, the rooms are always clean.

Convenient location but can be a bit loud at night, so bring ear plugs for a restful sleep

breakfast was not great, nothing looked fresh and it was very plain. Door slamming all night long. It sounded like people were in and out all night. Apparently there was a fight on 03/06/26. The cops showed up and were interviewing people involve in the issue this happened in the morning.

Elevator not working, no discounts bo credit. Bad business.

Elevator not working, no discounts bo credit. Bad business.

great staff, clean, comfortable

great staff, clean, comfortable

👍

👍

Super clean, really nice and staff was very nice & helpful!

Super clean, really nice and staff was very nice & helpful!

Also, I asked them to give us clean towels and to make the beds and they did nothing!!!! Terrible. Will never stay there again

Also, I asked them to give us clean towels and to make the beds and they did nothing!!!! Terrible. Will never stay there again

Rooms very nice and clean. Next time, I will ask for a room not facing the freeway.

Rooms very nice and clean. Next time, I will ask for a room not facing the freeway.

Staff was very helpful. Room very clean. Coffee pot in the room which was a big yeeesssssssssss! Would stay there again. The buffet breakfast was more than expected in items & quality.

Staff was very helpful. Room very clean. Coffee pot in the room which was a big yeeesssssssssss! Would stay there again. The buffet breakfast was more than expected in items & quality.

Paper peeling from the ceiling. The elevator didn’t work for all floors . Not sure I’ll stay there my next trip to Dallas.

Paper peeling from the ceiling. The elevator didn’t work for all floors . Not sure I’ll stay there my next trip to Dallas.

The room was very clean. The staff was very friendly. The location was perfect for our flight out.

The room was very clean. The staff was very friendly. The location was perfect for our flight out.

Everyone was nice and Friendly . I ended up leaving My cowboy hat in after checkout , I was phoned promptly so I could go back to retrieve it.

Everyone was nice and Friendly . I ended up leaving My cowboy hat in after checkout , I was phoned promptly so I could go back to retrieve it.

Staff was very nice.

Staff was very nice.

Staff was great room nice and clean. The food was good as well

Staff was great room nice and clean. The food was good as well

Great location with easy access to two main freeways in Dallas, friendly staff and spacious rooms.

Great location with easy access to two main freeways in Dallas, friendly staff and spacious rooms.

Yall need better pillows

Yall need better pillows

We usually stay here when we come to Dallas.

We usually stay here when we come to Dallas.

Clean

Clean

AC did not cool the room and make noise

AC did not cool the room and make noise

N/A

N/A

The hotel is under renovation, everything doesn’t look

The hotel is under renovation, everything doesn’t look

Love the room layout.

Love the room layout.

Hoyle under consttuction

Hoyle under consttuction

noisy at check-in, construction noise and dirts everywhere on ground floor 5p

noisy at check-in, construction noise and dirts everywhere on ground floor 5p

Check in was made difficult. Upon booking I called in advanced to make sure I could get late check in. The lady I spoke with said we could check in at anytime. After driving 6 hours through the night I was turned down at check in. The front desk stated that we didn’t call and I would have to wait an additional hour to check in. Overall extremely inconvenient, if I knew this was going to happen I would of spent my money else where.

Check in was made difficult. Upon booking I called in advanced to make sure I could get late check in. The lady I spoke with said we could check in at anytime. After driving 6 hours through the night I was turned down at check in. The front desk stated that we didn’t call and I would have to wait an additional hour to check in. Overall extremely inconvenient, if I knew this was going to happen I would of spent my money else where.

Need to complete renovations . Elevators weren’t working .

Need to complete renovations . Elevators weren’t working .

Clean and spacious room. Quick check in.

Clean and spacious room. Quick check in.

Room is clean ;bed is comfortable

Room is clean ;bed is comfortable

Delicious breakfast, everyone very nice. Only cleaning room and putting trash out of room and asking for towels wasn’t good. We were there for four days.’our room was nice. I think they said the hotel had to get extra help for cleaning.

Delicious breakfast, everyone very nice. Only cleaning room and putting trash out of room and asking for towels wasn’t good. We were there for four days.’our room was nice. I think they said the hotel had to get extra help for cleaning.

No elevators, no cafeteria. The people from the hotel called me 1 hour before the check in to tell me that. So bad from you.

No elevators, no cafeteria. The people from the hotel called me 1 hour before the check in to tell me that. So bad from you.

The hotel is under construction with no elevator. Room should have been discounted if under construction. My room was on the 5th floor. I had to carry my bag up five flights of stairs. The parking gate access swiper was broken on the ground. the room itself was fine.

The hotel is under construction with no elevator. Room should have been discounted if under construction. My room was on the 5th floor. I had to carry my bag up five flights of stairs. The parking gate access swiper was broken on the ground. the room itself was fine.

Did not disclose in site hotel was under renovations construction equipment everywhere dust everywhere.. As well they did not disclose that elevator was down we where in the 4th floor imagine carrying luggage and a baby up the stairs would not recommend.

Did not disclose in site hotel was under renovations construction equipment everywhere dust everywhere.. As well they did not disclose that elevator was down we where in the 4th floor imagine carrying luggage and a baby up the stairs would not recommend.

This was one of my favorite places to stay at and I still appreciate the room. I gave it 2 stars because of all the renovations going on and my family & I using the stairs to get to the 4th floor cause the elevators were out of service.

This was one of my favorite places to stay at and I still appreciate the room. I gave it 2 stars because of all the renovations going on and my family & I using the stairs to get to the 4th floor cause the elevators were out of service.

Excelente

Excelente

Room needed a lot of attention.roaches, they were remodeling and didn’t even call to let us know that was going on. Very rude front desk

Room needed a lot of attention.roaches, they were remodeling and didn’t even call to let us know that was going on. Very rude front desk

It is currently being renovated we werent informed of this elevators were not working nor restrooms

It is currently being renovated we werent informed of this elevators were not working nor restrooms

While I understand that renovations were going on, I was not made aware that the elevators were out of service until after I had been checked into a room up on the 4th floor. There was nothing in the listing indicating any renovations were taking place, nor was there any mention of the elevator being out of service. Needless to say, there was no breakfast either. Had I known any of this, I would have booked elsewhere. The only reason I'm giving 3 stars is because otherwise, the staff was very friendly and got me checked in quickly.

While I understand that renovations were going on, I was not made aware that the elevators were out of service until after I had been checked into a room up on the 4th floor. There was nothing in the listing indicating any renovations were taking place, nor was there any mention of the elevator being out of service. Needless to say, there was no breakfast either. Had I known any of this, I would have booked elsewhere. The only reason I'm giving 3 stars is because otherwise, the staff was very friendly and got me checked in quickly.

Yes everything was good

Yes everything was good

The stay was pleasant. I am looking for to seeing the hotel after the renovations. The only downside was sometimes being stuck outside and having to go to the side door because the back door would not allow us to get in

The stay was pleasant. I am looking for to seeing the hotel after the renovations. The only downside was sometimes being stuck outside and having to go to the side door because the back door would not allow us to get in

The hotel is under construction. Staff was nice and helpful with bringing us through the work area to get our luggage upstairs. Due to the elevator being out it caused some hardship with my elderly parents. Hopefully the property will be beautiful once it’s finished with the construction. Not a good recommendation now.

The hotel is under construction. Staff was nice and helpful with bringing us through the work area to get our luggage upstairs. Due to the elevator being out it caused some hardship with my elderly parents. Hopefully the property will be beautiful once it’s finished with the construction. Not a good recommendation now.

Friendly ,quick

Friendly ,quick

Staff were amazing! Super kind. Rooms were super spacious and clean, Only issue was the elevator went out so the whole weekend we had to walk up and down 5 flights of stairs anytime we went somewhere. Wouldn’t have been the biggest deal but I’m recovering from a car accident so climbing up and down stairs was not the greatest choice for me. Other than that I would of gave it hotel 5 stars

Staff were amazing! Super kind. Rooms were super spacious and clean, Only issue was the elevator went out so the whole weekend we had to walk up and down 5 flights of stairs anytime we went somewhere. Wouldn’t have been the biggest deal but I’m recovering from a car accident so climbing up and down stairs was not the greatest choice for me. Other than that I would of gave it hotel 5 stars

I feel that a refund is in order. We called before we were to arrive and ask for a crib and were told they didn’t have cribs and offered no solution. We arrive on Thursday pm very late, they put us in a room directly across from a malfunctioning elevator that slammed shut every five minutes with no one on it. Kept us awake all night including our 1 year old. We asked to be moved to another room and ask for a bathtub while we ate breakfast in the lobby that had no air conditioning which was miserable. They moved us to a room with no bathtub again so we had to move our luggage for a third time - this room Had 2 double beds not a king. We left the hotel and when we came to change for dinner the elevators were out so we had to climb 5 flights of stairs carrying a toddler. Then when we came back from dinner they told us in the non air conditioned lobby the elevators would be out for a week. So we had to climb 5 flights of stairs again. Carrying pack and plays and luggage and a toddler down 5 flights again to leave. All of this was unacceptable to say the least. I feel a refund is in order and I will also be contacting Hyatt. Expedia should have been advised of the state of the hotel and contacted us to make other arrangements. Expedia itinerary 73280548708454. Booked 10/21. We were in Dallas to visit my 88 year old grandfather/great grandfather who is a resident of Presbyterian village North. I can be reached at 504-210-7492 for any further information. I expect a refund imm!

I feel that a refund is in order. We called before we were to arrive and ask for a crib and were told they didn’t have cribs and offered no solution. We arrive on Thursday pm very late, they put us in a room directly across from a malfunctioning elevator that slammed shut every five minutes with no one on it. Kept us awake all night including our 1 year old. We asked to be moved to another room and ask for a bathtub while we ate breakfast in the lobby that had no air conditioning which was miserable. They moved us to a room with no bathtub again so we had to move our luggage for a third time - this room Had 2 double beds not a king. We left the hotel and when we came to change for dinner the elevators were out so we had to climb 5 flights of stairs carrying a toddler. Then when we came back from dinner they told us in the non air conditioned lobby the elevators would be out for a week. So we had to climb 5 flights of stairs again. Carrying pack and plays and luggage and a toddler down 5 flights again to leave. All of this was unacceptable to say the least. I feel a refund is in order and I will also be contacting Hyatt. Expedia should have been advised of the state of the hotel and contacted us to make other arrangements. Expedia itinerary 73280548708454. Booked 10/21. We were in Dallas to visit my 88 year old grandfather/great grandfather who is a resident of Presbyterian village North. I can be reached at 504-210-7492 for any further information. I expect a refund imm!

We enjoyed was very nice

We enjoyed was very nice

The place was under renovated. It will be nice if this was notified to the customer ahead of time instead of getting blindsided.

The place was under renovated. It will be nice if this was notified to the customer ahead of time instead of getting blindsided.

Under construction. One elevator. Bathroom toooo small. Dirty breakfast/meeting room.

Under construction. One elevator. Bathroom toooo small. Dirty breakfast/meeting room.

The room was good, it was clean, and it was ready, even though we arrived earlier, they let us check in.

The room was good, it was clean, and it was ready, even though we arrived earlier, they let us check in.

Room wasvgreat staff amazing wish i was toldbit was under construction but other than that was good

Room wasvgreat staff amazing wish i was toldbit was under construction but other than that was good

Room condition was pretty bad considering it's a Hyatt. Elevators were pretty bad it felt like it was going to break down any second. Staff was friendly the place just didn't feel or look like a Hyatt

Room condition was pretty bad considering it's a Hyatt. Elevators were pretty bad it felt like it was going to break down any second. Staff was friendly the place just didn't feel or look like a Hyatt

The room did not seem clean. The floors were sticky, the bedding was wrinkly, and there was a faint sewage smell coming from the shower that made the room smell. The refrigerator did not work. While we were in our a room, another guest was given our same room and a key for it and keyed into our room. She was horrified and we were also horrified. The staff didn’t offer us anything other than “sorry that happened”. It was incredibly unprofessional. This is neither here nor there but it also seems that people may be living out of this hotel. People were yelling down the halls and at one point people were having a verbal altercation at the end of the hall. It was a HORRIBLE experience. The staff didn’t seem to care at all. One of the staff members was outside smoking cigarettes multiple times when we came in and out. I expect Hyatt’s to be clean and nice and this one was not.

The room did not seem clean. The floors were sticky, the bedding was wrinkly, and there was a faint sewage smell coming from the shower that made the room smell. The refrigerator did not work. While we were in our a room, another guest was given our same room and a key for it and keyed into our room. She was horrified and we were also horrified. The staff didn’t offer us anything other than “sorry that happened”. It was incredibly unprofessional. This is neither here nor there but it also seems that people may be living out of this hotel. People were yelling down the halls and at one point people were having a verbal altercation at the end of the hall. It was a HORRIBLE experience. The staff didn’t seem to care at all. One of the staff members was outside smoking cigarettes multiple times when we came in and out. I expect Hyatt’s to be clean and nice and this one was not.

Elevator barely works, hotel under construction, rude manager. Friend got hurt by construction workers and was given the run around by hotel manager. Manager even got aggressive with other workers!

Elevator barely works, hotel under construction, rude manager. Friend got hurt by construction workers and was given the run around by hotel manager. Manager even got aggressive with other workers!

My room was very nice. The elevators were not in working order and concerning to use. The lobby looke

My room was very nice. The elevators were not in working order and concerning to use. The lobby looke

It's under renovation. It has a few things to improve but my room was clean and the breakfast was really good.

It's under renovation. It has a few things to improve but my room was clean and the breakfast was really good.

It was hot in the room. I am not leaving a bad review because I was otherwise very pleased.

It was hot in the room. I am not leaving a bad review because I was otherwise very pleased.

Yes, although it's due for renovations, which they said were starting this week.

Yes, although it's due for renovations, which they said were starting this week.

everything was great for us, cant wait to come back

everything was great for us, cant wait to come back

Great place to stay, gated parking. Only down side was the elevator.

Great place to stay, gated parking. Only down side was the elevator.

Window leaked during a severe thunderstorm and created a puddle in the room underneath the air/heat machine.

Window leaked during a severe thunderstorm and created a puddle in the room underneath the air/heat machine.

Fresh.... very nice people.. clean quiet comfortable stay. Easy wifi

Fresh.... very nice people.. clean quiet comfortable stay. Easy wifi

The elevator could've been a scene out of Final Destination. Only 1 working & it stopped at the 3rd floor regardless of direction & not selected. Stops at 4, door opens an inch then closes to resume, door slams closed. Even the floor indication numbers above were falling out from violent movements. Overall, a nice place with very friendly staff. Would stay again, just a safety concern.

The elevator could've been a scene out of Final Destination. Only 1 working & it stopped at the 3rd floor regardless of direction & not selected. Stops at 4, door opens an inch then closes to resume, door slams closed. Even the floor indication numbers above were falling out from violent movements. Overall, a nice place with very friendly staff. Would stay again, just a safety concern.

On our last night the air went out, but we were placed in another room. Parking and elevator is horrible.

On our last night the air went out, but we were placed in another room. Parking and elevator is horrible.

The room was clean and well played out. Would be nice to have microwaves in the bigger rooms. Also the lighting in the bathroom seemed faulty but we were told “that’s just how things are”. Unfortunately one team member working the front counter definitely should not be in customer service.

The room was clean and well played out. Would be nice to have microwaves in the bigger rooms. Also the lighting in the bathroom seemed faulty but we were told “that’s just how things are”. Unfortunately one team member working the front counter definitely should not be in customer service.

Second problem - our room smelled like weed. I guess the people next door were smoking weed. The smell was so strong in our room and hallway. We let the front desk know but they didn’t act like they cared. No one called to check on us, if the smell was still there or anything. Our room was not cleaned and we had no towels. Called to ask for towels and was told we would have to come downstairs to get them ourselves. The elevators were not working properly. One didn’t work at all and the other was on its last leg. The numbers inside the elevator were having out of the compartment. The elevator would stop at floors when the button wasn’t pushed. It was a bumpy ride.

Second problem - our room smelled like weed. I guess the people next door were smoking weed. The smell was so strong in our room and hallway. We let the front desk know but they didn’t act like they cared. No one called to check on us, if the smell was still there or anything. Our room was not cleaned and we had no towels. Called to ask for towels and was told we would have to come downstairs to get them ourselves. The elevators were not working properly. One didn’t work at all and the other was on its last leg. The numbers inside the elevator were having out of the compartment. The elevator would stop at floors when the button wasn’t pushed. It was a bumpy ride.

We did an in-town overnight, celebrating our anniversary. The lobby was oddly placed and seems cramped, but it was clean. We appreciated the gated parking area. The room was very clean and spacious, and the wooden flooring was a pleasant surprise. The internet was very good, we were able to connect our Roku to the TV and stream just fine. The issue we experienced was that the noise from the freeway was pretty extreme. The twelve-year-olds on their motorcycles their Challengers & Hellcats were having a ball way past midnight.

We did an in-town overnight, celebrating our anniversary. The lobby was oddly placed and seems cramped, but it was clean. We appreciated the gated parking area. The room was very clean and spacious, and the wooden flooring was a pleasant surprise. The internet was very good, we were able to connect our Roku to the TV and stream just fine. The issue we experienced was that the noise from the freeway was pretty extreme. The twelve-year-olds on their motorcycles their Challengers & Hellcats were having a ball way past midnight.

On arrival but they never came to provide clean towels or straighten the room once we got there. Only one elevator worked and it was slow! The lobby area was too warm - maybe the AC was out. I won’t stay there again

On arrival but they never came to provide clean towels or straighten the room once we got there. Only one elevator worked and it was slow! The lobby area was too warm - maybe the AC was out. I won’t stay there again

Cockroaches in room, moved to a room with no working outlets, TV, or phone. Had to be moved to a third room late at night after traveling all day. Elevator wasn't working and housekeeping skipped our room. Manager was not available and never contacted us like we were told the would. Awful experience and I will never stay there again!

Cockroaches in room, moved to a room with no working outlets, TV, or phone. Had to be moved to a third room late at night after traveling all day. Elevator wasn't working and housekeeping skipped our room. Manager was not available and never contacted us like we were told the would. Awful experience and I will never stay there again!

Amazing!

Wonderful staff! Very clean and spacious room

Need access to TV for streaming devices

Check in was horrible but after that it was great

Very nice staff, super clean room

Loved the layout of the room.

Worst stay ever. Upon arrival I attempted to add my husbands name so he could check us in since I was nursing my son. The front desk lady however would not allow this saying it was impossible to add a name. When checking in the facility was unbearably hot as the ac was out. We were then given a room on the 5th floor that we did not have access to as both elevators did not go to the 5th floor. When we went back the front desk the lady said there was nothing she could do so we asked for a refund but then were told she can open another room on the 3rd floor. We also did not have access to this floor via the elevator and the only way we could get up or down from the room was if we took the stairs with 2 small children, our luggage, and me being 8 moths pregnant. Once we get to the room there was trash under the couch, the bathroom was dirty, and we paid for 2 queen beds and were given 2 full beds. At this point we were exhausted from a day a traveling and tried to make do. The toilet seat was loose and broken and both my son and I fell through. Luckily my husband was able to tighten it enough to get us by until the morning. All night the fire alarm kept going off and flashing a bright green light. We could hear everything going on outside the hotel: gunshots, emergency responders, traffic not to mention all the commotion in the hotel itself. When checking out we requested a printed receipt for our records but were told they were unable to do so. I would not recommend this stay.

Safe parking. Elevator was slow and didn’t always work.

Elevators were not working

The staff were nice and polite. The elevators needed some attention, they were not running well.

The only problem was with the elevator. It was slow and sometimes would get stuck on some floor and we would have to wait while it was reset or take the stairs which was not an option for my 72 yr old wife.

Check in was disappointing. I had a 6th floor room. Elevator was not working. It was a hot Texas day and the stairwell was even hotter.

The room was a bit noisy due to the highway. The Wi-Fi service was bad. The manager Maria was very kind and helpful.

Nice big room and TV

The room was clean, the layout was odd but not terrible. I prefer the bath to be large enough to be comfortable. This bath was not comfortable Most staff did not speak English and the ones who did were friendly but not overly eager to be accommodating

The room was clean. The elevator was old and didn’t work properly. The breakfast was great. The TV service was out

The property exhibited unsatisfactory cleanliness standards, particularly in the bathroom, making it unsuitable for personal hygiene purposes.

Was given a king room on the 3rd floor. Went to the front desk and the front desk representative kept stating you have a pull out bed. Excuse me I paid for 2 queen beds to ensure that everyone would be comfortable. Asked to be moved was told they were booked but I could possibly be moved the next morning. THAT DID NOT HAPPEN. Had to get an air mattress. Had to call the front desk several times to get fresh towels. Placed dirty towels outside the door the towels were not replaced. Very disappointed I have never had any issues

Great talking with the night attendee yesterday.

Ok

Terrible location, next to a highway 75, was terrible noise

Staff was friendly and Dorian was very helpful. Would definitely stay again!

Great stay

It was so close to the freeway all i heard was cars all night and headlights. Turned on heater and room filled up with urine smell.

Staff was very helpful

Our adult son was in a nearby hospital for cancer treatment and this hotel was very close and convenient. After we booked, I read several bad reviews and was worried that we had made a mistake but this was a spur of the moment trip and we decided to hope for the best. We couldn’t be more pleased. Staff was so nice and accommodating. The room was clean and comfortable. It was a nice place to stay during our son’s treatments. Parking was free and convenient. Breakfast was okay, not the best, but included in price of room which was reasonable for location and convenience. Will stay there again on next trip. We did a review on the hotels site as well and the manager reached out to see how our son is doing. That speaks volumes to us.

Elevators need a bit of work otherwise good. Staff very friendly and made for an enjoyable stay

The staff was very friendly and accommodating. However, the property requires some improvements. The elevator was not functioning properly, which was inconvenient. Additionally, the lobby was quite warm, possibly due to an air conditioning issue, and the furniture in the lobby was dirty. This was unpleasant, especially since it is a common area and the first thing guests see upon arrival.

Staff didn't clean room replace towels and they left the door open.

Walked 12 sets of stairs every time went to from room

C

Property was decent and clean. Checked in on a Friday and there was plenty of parking. When we returned for the night on Saturday, there was no parking at all available. When counter agent was asked what was alternative, she got defensive and said “what do you want me to do? We are full and this always happens on the weekends”. There is no ability to park anywhere else because the freeway is right next to hotel so that wasn’t an option. Luckily there was someone leaving so we got that space but there were 3 additional cars looking for a space. It appears they just made their own spots.

I didn’t feel our cars were safe outside the gated parking. Apparently there was a computer upgrade and customers waited 20-30 minutes to check in. I waited 40 min just to get a new towel and coffee for the room. Breakfast was less than desirable on Friday. The sausage was well done and the eggs and French toast sticks wouldn’t feed to my dog. The yogurt was warm. Another variety of bagel would be nice too.

Bed was too soft, you almost sink into it. Very noisy AC fan unit. Very noisy neighborhood. Loud sudden noises at night.

The customer service was a bit lacking but not too bad, the experience overall was very good despite only 1 elevator working and the one that was working was extremely slow

The front entrance staff was so kind and helpful and worked to find me a room to get in quite early without extra fee because we had to pull over due to driving fatigue and she, I think, could tell how exhausted we were. Another lady needed her stay extended while her family was in the hospital a block or two away and she was so kind about that situation and very empathetic with the customer. The rooms were clean and comfortable.

Hotel room: it was clean when we arrived, a little humid. However even after requesting it to have the garbage taken out and clean towels it was never done. NOT ONCE did they come to clean it; thought I saw the front desk lady write our number. She told us they didn't clean rooms only upon request. I tried to use the Iron for my clothes but the iron literally fell apart. I asked a cleaning lady for another and she said oh we dont have anymore… but well look for one. She brought one… also didnt look in good shape. Front reception: Was absolutely awful. One night a receptionist was smoking outside while I waited for towels, two other people were also waiting for her. In the morning a receptionist was annoyed when I asked for my room to be serviced. The prices on water bottles were insane! $4.50 for a bottle of water! Save yourself dont stay here it was an awful experience.

Also the elevator was really slow. One guest said that they haven’t fixed that for long as visited the property last month before my stay there as well

Ok

Great place clean friendly atmosphere

Older, close to freeway, but it was only $80 including basic breakfast. Mattress very soft, secure parking

Great stay

Staff was not friendly when we checked in, very little information given. Seemed like they were doing us a favor letting us stay here. Stayed here before and had remodel going but in the rooms they still look the same, just older and little dirtier in the hallways, rooms and outside. Overall considered I will not stay here again.

Me gusto la piscina aunque no pude ir

The web page shows a very nice pool, I was expecting to use it and it was closed. They did not clean my room, because they said the cleaning team was short and they clean it every other day. I paid for two nights and they never clean it, there was garbage on the hallway, and nobody pick that up till the next day.

Stayed here a few times. Place is always clean. Remote did run out of batteries but staff replaced them. Took them a while finding them but they found some. Elevator is slow. Gym is lame.

Clean

very good bed, safe parking, free breakfast

very good staff

Hotel location is great. The food could be better the room we stayed in was big and nice but the beds were so uncomfortable and our Ac was not working correctly I went down stairs and told the lady but all she said was I am sorry didn’t bother to send anyone to look at it so I went to Walmart and bought a fan.

Amazing

Well maintained. Very nice front desk

Terrible experience. The elevator was not working and had to call the front desk every time we needed to go down so that they could send the elevator up. The wait would be long we so had to use the stairs and that was very inconvenient. The cold water was not working in our bathroom. Extremely hot and boiling water was coming out. We let it run for over 30 minutes and it would change. We made sure to turn the knob around to make sure, but it was the same. There was no way at we could shower like that. We called the front desk to notify them, but the lady said that she didn’t know what to do. We ended up using the ice bucket and pour water from the sink and go back and forth to the restroom. The sink cold water was working as it should. It was 5 of us and it was a nightmare showering that way. Will not be back this hotel.

The pool was not appeasing to the eye — the bottom of it was dirty. There where pigeons flying all around going in and out of it, and the overall decor was tasteless and tacky. There was a tons of dead flies at the end of my hallway on my floor, dead and then looks like they were just left on a window, which totally disgusted me, knowing that house cleaning and walks past them every day and doesn’t decide to clean them up.

This Hyatt felt overhyped and underwhelming. One elevator was out of service, leading to long and slow waits. Breakfast was average at best. While the staff was courteous and friendly, the rollaway bed sheets were ripped and torn, which was disappointing. The property overall feels outdated and could use some renovation. I didn’t use the pool, but it looked fine from a distance. Parking was gated and free. pricey, especially considering the limited amenities and overall experience.

Our shower stall was plugged and would have overflowed if we had not turned off the shower. Breakfast was fair at best. Sausages made me sick and there are too many people crowded into the entire lobby at breakfast time.

Really great hotel

When I arrive there, I went to go onto the elevator, and when I was going to my floor each floor, it went past. It stopped and shook. That’s when I decided I would take the stairs, and I was never told of any problems with the elevator, my entire stay, there was a small note on the elevator doors that you had to be looking for to notice, but they never said to take the stairs or anything, and I saw most guest use the stairs as well

Room ok, lots in ac. Blow out lots of dust. Bed not comfortable, soft and its sink in middle.

We were on the 3rd floor, it was easier for us to use the stairs to go down and the elevator to go up due to whatever issues they're having wth that. Breakfast was ok, I'm not a fan of it unless there's waffles which they didn't but they had fresh fruit, hot and cold cereal, orange and apple juice, eggs, sausage and hash browns, muffins and toast. While my husband was having breakfast i enjoyed the coffee and i did notice that once they ran out of the fresh fruit, it was not refilled so it you want variety get there right at 7. They also have gated parking so that's a plus and from what i saw the pool was open. My only ick was that the second day when i called for fresh towels the woman that answered the phone left me on his for about 10 minutes then sighed in annoyance with my request, but i got my towels so I paid no attention to her.

Elevators don’t work. A/C not efficient. Not what I expected.

The elevator was not working properly. Got stuck twice

I don like my bed had a hole in the midle of the bed.

The breakfast was wonderful, especially on Sundays. Hotel front desk were so kind. The housekeeping staff was fast and efficient. Great overall stay!

Fabulous morning breakfast!

The room.was nice there are only two elevators and it was very slow .There was a lot of parking un the back . The room where we were was very noicy and the ac was very loud. Good breakfast.

It was very clean and well maintained, looked new from inside and out. The only issue was, the elevator wasn’t working on our floor so it was bit of an issue in the mornings, otherwise I would rate this place 10/10 based on the room cleanliness, staff and price worth!

Good parking lot! Good beds.

Excellent and approachable staff

Cleaning

Pool 3 out of 10 - pool lining so dirty. It is needed to be cleaned. Pool sorrounding area has weeds and trash. Noise level is high from the highway. The room is roomy, has a good size.

Staff was nice, but the room was dirty especially the shower . The elevator was slow as well.

The hotel room was great! Very clean and modern! My only complaint was one of the elevators was broken, and the other was very slow. And the breakfast was ok. Overall, would definitely recommend!

The elevator is old.

It served all I needed it for. Good staff. Thank them for helping when my nephew was sick.

Great elevator was broken and looked like it had been for a while. Note was actually laminated and told to take stairs.

I liked the staff and the room was great.

I loved how big the room was

Love the place real clean and very amazing staff i be staying here again

A contemporary hotel with subdued, stylish rooms and free Wi-Fi. Completely gate and feels genuinely safe.

What was initially a short visit turned into a five-day stay, and throughout that time, I found the room to be impeccably clean, quiet, and secure. Every member of the staff I encountered was warm, professional, and eager to assist, which made my experience all the more enjoyable. As my family lives nearby, I fully intend to return in the future. I also appreciated the pleasant conversations I had with Moses and the other front desk staff during my stay, they truly made me feel at home. Oh and I loved seeing the property pet rabbits 😍

Clean, large, comfortable, room! Nice staff. Easy checkin and out. Great breakfast. Good pool. Only issue, was highway noise at this location. Bothered us a little early morning. Stay at the opposite end if you can

Convenient location to shopping and downtown. Hotel was quiet and rooms were very spacious and clean.

Staff was wonderful and met some unforgettable guests.

The staff was very nice and accommodating, helping me the best they could. I found a full size cockroach crawling in my room as I was getting ready for bed. Again, the front desk did their best to fix it, but theres little that could’ve been done on their part. Both elevators are terrible/broken and the ice machine didn’t work on my floor (5th). Went down to floor below and got ice, however when I tried calling the elevator I noticed a sign over the buttons that said “they’re broken, please use stairs or call front desk to call the elevator for you” just very very old I don’t think it stands up to other 3 star hotels in the area

I would definitely return and also would recommend.

Looks better on the pictures, homeless man was bathing in the pool early in the morning. Rooms don’t have microwaves, they said our room wouldn’t be cleaned for our stay due to staff not being there sheets towels and trash etc.

Everything was good. Only thing we found cookie and crumbs under the sofa bed.

Stayed here for one night with family. Staff was great and very friendly. Room was nice there was one little stain on a chair but nothing to trip about. Breakfast was ok. No bacon.

Too much noise at the night, people are smoke in the lobby, water in the bathroom is slow. The door can’t be distant too much noise at the hall way at night. Nighttime you can hear the car in the freeway too loud

The room I was in had mold in the shower, the commode would not flush, the TV would not work, they said due to the weather and the bed was very uncomfortable. I took pictures of everything. When I was checking out the same staff member that checked me out at the front desk, also was setting up for the continental breakfast items. I saw her leave the front counter and walked straight in the buffet area didn't wash her hands, stirring something, lick her fingers and wiped her hand on her clothes and continued the food preparations.

Our room was nice & updated. Couldn’t get the tv to change over from welcome format to Live Tv but we weren’t there to watch tv anyway. We noticed besides soap there weren’t any lotions but that was ok because we brought our own. The beds & pillows were very comfortable and bathroom was clean. The staff was very friendly!

Clean and neat!

Bed sheets are torn so need to change

One of the two elevators was inop. Other elevator was jerky and doors were took were not smooth opening (very jerky). A/C in room made clinking and grinding sounds. No microwave in room

Very nice.

The hotel staff were fantastic, but the room could’ve been a bit more inviting. The AC was a bit finicky, and the floors were a tad dirty. The beds weren’t exactly cloud nine either.

Very nice

The staff was very nice! The property and the inside of the hotel needs some updating. The grass needed mowing and cleaned up.

Inoperable, bad, stale breakfast options.

I didn't like that I the surprise charges I had for my trip to Texas. If you're going to pay for something you flight, hotel, and rental car should be paid for with your booking in advance. Apparently I just paid over $590 for the flight, and two reservations. I still had to pay for my hotel and rental car out of pocket and thankfully had the money to do

The stay was good, the staff was friendly, the pool was closed which is one of the main reasons we chose this hotel was for the pool, so it was disappointing as we met family there and had lots to kids that were excited to go swimming.

Had a dead bug in the picture frame in the bathroom. There was sticky stuff all over the handle to my room and on the floor in my room. Duct tape in the elevator (only 1 of the two were working). Overall very run down and not taken care of. Will not be staying here again!

Front desk service was great. Nice, helpful folks. Breakfast was very good. Overall, we enjoyed our stay.

Room was fine.. elevator was scary! Breakfast was not kid friendly

We stayed for a week and never get the housekeeper