Candlewood Suites Austin N - Cedar Park by IHG

The front desk was very helpful and trying to find me another room and they said that the room would not be charged to my card, but it still has been and I have not received a refund yet.

Great location close to restaurants and stores. Staff was very helpful and accommodating. Rooms are spacious and clean. Beds are very comfortable and the A/C works great. The only thing that I did not care for is the smell of animals in the hallways and room...however, it is very pet friendly, which is a plus.

Staff was very friendly. What we didn’t like is our floor was dirty and it took four days for them to get in there to clean it. Ice machine in the refrigerator didn’t work. In We advised them of that was never fixed during our five day stay.

Not clean, broken plumbing , filthy dirty carpet as if construction workers are in there.

No hair dryer. No tv control that worked

The layout of the room was spacious yet provided drawers and ample closet space.

Great stay and welcoming staff members 👍

Fortunately, that night, Allyssa, again, came to our rescue, in disbelief of our story, and found one. Heh- what is with the two peepholes in our door??? Ancient stuff! Just ask that female sports reporter, Erin, about what happened with her- big law suit! And, NO breakfast, if any kind... I wanted to leave, the first morning we woke up. Kudos to Allyssa, the night clerk, for saving the reputation of IHG! She deserves a huge bonus, and raise in pay!

Great experience. Love your pet friendly

Located in a nice part of town where staff and even the people that were staying there overnight were very friendly. They welcomed my service dog with open arms and the accommodations were good as I like the full-size fridge in the room. The shower even has a nightlight on the wall very nice and comfortable mattress just the right size room

Very poor

Since I was staying less than 12 hours I did not bother to complain. The curtains did not close completely with the bright lights of the parking lot made it difficult to sleep among the many other problems

Beautiful room. Clean. Spacious. Convenient. I really enjoyed my stay

Well kept and clean inside and outside, good temperature, staff were polite. Price matches the experience.

There was roaches everywhere

There was roaches everywhere

But room cleanliness was not very impressive. There was old coffee in coffee maker. There was no bathmat. My feet picked up dirt from carpet right after check in. I didn't see any pans even though there is an kitchnett. Dryer was way very old model. Room was spacious but It could been better.

Convenient location to Austin

Very helpful staff

Convenient location

Convenient location

Poor

Superb

Clean room, clean tub kitchen had dishes. Even had paper towels under the sink bathroom had conditioner, shampoo, and lotion. AC works great.

The hotel had a musty smell, and there was the scent of marijuana in the hallways. The room itself was decent, but there was some dog hair, and an unpleasant odor. The bathtub was dirty, as were the floors. Overall, more attention to cleaning is needed.

Not the most comfortable bed

We stayed for two days and it was great. The rooms were very clean and the bed was comfy.

The refrigerator is very loud. The comforter is old and thin

Shopping and food close by , clean room, friendly staff. Aside from leaky facet in tub and ice maker on the fritz it was nice.

Close to shops and staff was nice but room was not cleaned properly

Hhughh

Clean room, comfortable bed. Room was a bit humid and the floor kept sweating making it slippery. We cranked the A.C. a bit and that helped. We did stay near an exit and unfortunately could hear the door slam after about 6 a.m. Other than that nice room, comfortable, pet friendly and nice staff

Price. Back side was perfectly quiet. Filthy. Hallways weren't vacuumed. Pot of coffee (cold, from previous guest) in my room. Second room had a roach greet me by scurrying across the counter.

Price. Back side was perfectly quiet. Filthy. Hallways weren't vacuumed. Pot of coffee (cold, from previous guest) in my room. Second room had a roach greet me by scurrying across the counter.

Dirty

Great location. Check in and check out was a breeze. Helpful staff

The staff was friendly and the room was clean. Unfortunately the ice maker in our freezer was not functioning, there were no ice cube trays and they didn’t have an ice machine. The hair dryer was broken. The hot and cold indicator for the shower was reversed so I took an unnecessary cold shower the first night.

Good Hotel to stay with family. Clean and comfortable. The setup of the room is adequate to conduct business from the room. Good Location. Smoke and " Funky smell Free". They have great Coffee for free. I will repeat my stay on this property.

The frontbdesk staff was really friendly and nice. The hallways were dirt and smelled of bleach. One towell in bathroom im pretty sure was left feom last occupant. Was dirty and just halfway rolled up on shelf. I stay in hotels alot and i wa sreally dissapointed in this one.

It was clean and well maintained.

The door didn’t shut properly, it was old and dumpy. No blankets for the bed. Just a sheet an empty duvet cover.

No breakfast was served

Exceptional

Property smelled fresh. However, when we entered our room, we found some problems. The silverware in our kitchenette was dirty so we took it to the front desk staff and were provided with plastic cutlery instead. There were scuffs on the paint in the room as well as some dirty walls/doors that had not been properly cared for. The shower handle was not installed properly. There was mold in one corner by the shower. The door into the room was not hung properly so the door stuck upon opening/closing.

Everything was great. Enjoyed our stay.

Staff was friendly, clean facilities Nothing much

Staff was friendly, clean facilities Nothing much

They had checked me in to a room that the keys didn’t work and then the second room they checked me into was dirty at 8 PM at night and finally the third room was OK for the night but a little bit disappointed overall

Check in took 15 minutes due to the staff not knowing how to use the software. The room smelled horrible and bedding and towels were stained

Location comfortable and hospitality Seen 1 roach in the room

Seen 1 roach in the room

Notch) however we did not get the room we booked a month ago due to a ‘system upgrade’. While room was clean it was missing its smoke detector (wires hanging out of the ceiling) and also the window was broken. I know nornally these places are maintained however this felt bland, the elevator also needs to be greased it made lots of noise and I feel sorry for those whose room was next to the elevator. We will continue to use candlewood suites, however we will not stay at this particular property again. I do want to emphasize that the staff was great, no issues there!!

Bathroom floor was definitely not clean. The property in general is in very good condition. Location is excellent.

The staff were very kind and helpful. Though our room was not clean. The toilet paper and paper towels were both empty so I had to replace them. One of our trash cans was still completely full and our ice maker didn’t work.

Hotel overbooked, did not have room for me. They booked me in another hotel near by.

When I asked the front desk staff to please have our room cleaned the only response I received was that they were down a housekeeper. Trash cans in all the hallways were full and stinky and the stairwells needed to be vacuumed badly.

Clean room …staff was professional

Clean room …staff was professional

Housekeeping was awful. There were no towels or toiletries in the bathroom. The shower had hair and a dirty washcloth in it. There was hair in the bed. The shower didn’t work properly. The only reason I’m rating 2 stars and not 1 is because the girl who worked the front desk overnight was so kind and apologetic. My children were already asleep otherwise I would have asked for a different room. They desperately need new housekeepers and a better maintenance staff.

Housekeeping was awful. There were no towels or toiletries in the bathroom. The shower had hair and a dirty washcloth in it. There was hair in the bed. The shower didn’t work properly. The only reason I’m rating 2 stars and not 1 is because the girl who worked the front desk overnight was so kind and apologetic. My children were already asleep otherwise I would have asked for a different room. They desperately need new housekeepers and a better maintenance staff.

The shower didn't work. Couldn't do my morning meeting in person because I couldn't shower. The carpet at the entry to the elevator on the second floor was dirty both days we were there. They did eventually move us, but by then my schedule that day was ruined

The shower didn't work. Couldn't do my morning meeting in person because I couldn't shower. The carpet at the entry to the elevator on the second floor was dirty both days we were there. They did eventually move us, but by then my schedule that day was ruined

There were no pots or pans to cook with. There was 1 fork 1 plate and 1 coffee cup. The floor was sticky. I asked for towels 3 times. I asked to have the room cleaned it did not happen. The grills advertised for use were so gross no one would ever use them. Then came the roach. It was a $29 room that cost over $100. Do not book this hotel. You will regret it. I wish there was a lesser star to give this place. I learned a lesson. Read ALL the reviews. The five star ones have to have been paid for. The staff is overwhelmed. I will not stay at an IHG property or use Hotels.com again.

There were no pots or pans to cook with. There was 1 fork 1 plate and 1 coffee cup. The floor was sticky. I asked for towels 3 times. I asked to have the room cleaned it did not happen. The grills advertised for use were so gross no one would ever use them. Then came the roach. It was a $29 room that cost over $100. Do not book this hotel. You will regret it. I wish there was a lesser star to give this place. I learned a lesson. Read ALL the reviews. The five star ones have to have been paid for. The staff is overwhelmed. I will not stay at an IHG property or use Hotels.com again.

The room was not clean and had a smell, the hairdryer did not work, and never got the hot water to work in the room

The room was not clean and had a smell, the hairdryer did not work, and never got the hot water to work in the room

The hotel was outdated. More than half the channels on the tv were audio only and I felt like the room could have been cleaner.

The hotel was outdated. More than half the channels on the tv were audio only and I felt like the room could have been cleaner.

The guest above our room made stomping, dropping, and scraping noises thru the night. I called mgr at 3am to complain. Mgr spoke w/guest of that room but nothing changed. We checked out at 3:45am. FYI: landline didn’t work; large hair ball in bathroom.

Diety diahes. Check in was too long...no clean rooms qhen check

Diety diahes. Check in was too long...no clean rooms qhen check

Clean, prepared rooms. Friendly staff. Proper amenities (plates, pans, utensils, cups, bags of coffee, among other things). It is in a nice location. Lovely hotel!

Clean, prepared rooms. Friendly staff. Proper amenities (plates, pans, utensils, cups, bags of coffee, among other things). It is in a nice location. Lovely hotel!

Exceptional

The blow dryer in the room is connected to the wall. When I turned it on it started sparking and felt like I was holding a weed eater it was shaking so bad. The drain in the shower did not work. We had to rig it to stay open and shower. Also, there is no breakfast offered at this hotel.

The blow dryer in the room is connected to the wall. When I turned it on it started sparking and felt like I was holding a weed eater it was shaking so bad. The drain in the shower did not work. We had to rig it to stay open and shower. Also, there is no breakfast offered at this hotel.

Run.,, do not stay here. Smoking throughout the hotel, not just weed and not just cigarettes. Disgusting, roaches, mold and smell in general. Management is terrible, broken elevator. Staff is very unprofessional. Smoking and on FaceTime calls. Overall terrible stay. Get better IHG. Get to your properties and observe.

Run.,, do not stay here. Smoking throughout the hotel, not just weed and not just cigarettes. Disgusting, roaches, mold and smell in general. Management is terrible, broken elevator. Staff is very unprofessional. Smoking and on FaceTime calls. Overall terrible stay. Get better IHG. Get to your properties and observe.

The location, the parking lot has many empty spaces, easy to park. We would like to raise several concerns regarding our stay: 1. First, we booked a room advertised as larger than 600 sq ft, however, the room we received appears to be closer to 300 sq ft, which is significantly smaller than what we reserved. 2. Second, the laundry room has been unavailable throughout our stay. There has been a sign stating “Laundry area out of order” at all times, and the facility was never operational. 3. Third, the television provided is very small and is not a smart TV. 5. Additionally, there was no room cleaning service during our stay. When I called to request a towel change, I was asked to go downstairs to collect the towels myself. When I asked about room cleaning, I was informed by the receptionist that housekeeping is provided only once per week. Unfortunately, I do not have written proof of this statement, but I would like to note it as part of our experience. 6. On the morning of December 13, there was no water available in the building due to a building-wide issue, as explained by the staff. Later, shortly before our departure, the water supply was restored; however, the tap water appeared visibly dirty, with dark residue noticeable against the white sink. Photos are attached for reference. We understand that unexpected issues can happen anywhere, and we personally felt okay about this situation. We point out this information simply for transparency and to help future guests better prepare for their stay. We are sharing these concerns to request your attention and a reasonable resolution, as the services and conditions provided did not match what was advertised or expected. Edit: Okay, and one more things, they charged me twice and told me I will get refund after 3-5 business days (was told on Dec 15 and today is Dec 22 -> Nothing was refunded Edit2(Jan4): So Jessica, thanks for getting back to me on this review, and please let me know when you are going to refund my money that you charged twice, I have tried to call many times.....

Yes everything was clean

Yes everything was clean

There was a cockroach crawling on the kitchen counter. The bathtub faucet was barely functioning, and the tub bottom had ground-in grime. The elevator was decrepit and needed serious maintenance The room carpet appeared dirty. I stayed two nights and couldn't wait to get out of my room after seeing the cockroach on my second morning. No doubt the entire building has cockroaches!

There was a cockroach crawling on the kitchen counter. The bathtub faucet was barely functioning, and the tub bottom had ground-in grime. The elevator was decrepit and needed serious maintenance The room carpet appeared dirty. I stayed two nights and couldn't wait to get out of my room after seeing the cockroach on my second morning. No doubt the entire building has cockroaches!

People were nice and helpful but room had roaches and the carpet was not vacuumed.

People were nice and helpful but room had roaches and the carpet was not vacuumed.

It’s always about the little things. And the coffee was GOOD! Room was clean, bed was a little soft for my tastes, but ok. But, did I mention the coffee was Good?

It’s always about the little things. And the coffee was GOOD! Room was clean, bed was a little soft for my tastes, but ok. But, did I mention the coffee was Good?

Manager was excellent. Location was great. Small roaches in bathroom. Corners in bathroom were nasty. Silverware dirty. Our dog found a piece of chocolate on carpet. Too dirty for me.

Manager was excellent. Location was great. Small roaches in bathroom. Corners in bathroom were nasty. Silverware dirty. Our dog found a piece of chocolate on carpet. Too dirty for me.

Comfortable

Comfortable

remote didn’t work, lights went off in the bedroom and tv went off in bedroom. BathRoom flooded and no lights or fan overhead.

remote didn’t work, lights went off in the bedroom and tv went off in bedroom. BathRoom flooded and no lights or fan overhead.

On the night of aour arrival, the two people at the front desk, Elija and Leiana (?) were welcoming, helpful, and very easy to work with. They made us feel that they cared about us and our stay at Candlewood. Thanks to both of them!

On the night of aour arrival, the two people at the front desk, Elija and Leiana (?) were welcoming, helpful, and very easy to work with. They made us feel that they cared about us and our stay at Candlewood. Thanks to both of them!

Offer some type of breakfast.

Offer some type of breakfast.

Great stay and a very reasonable price. Enjoyed my stay.

Great stay and a very reasonable price. Enjoyed my stay.

Great staff and very clean room

Great staff and very clean room

Exceptional

Reserved a specific room type in August. Arrive in Mid October... No room. Very very very bad.

Reserved a specific room type in August. Arrive in Mid October... No room. Very very very bad.

Accesible- Safe- places to eat near - Parking nice place for stay weekend for events

Accesible- Safe- places to eat near - Parking nice place for stay weekend for events

Floors were filthy. Appeared to be clean but had dirty black feet by the end of the evening. Chairs were filthy and broken. Bed were clean and comfortable. ADA shower worked well.

Floors were filthy. Appeared to be clean but had dirty black feet by the end of the evening. Chairs were filthy and broken. Bed were clean and comfortable. ADA shower worked well.

The relationship with Expedia. I booked queen beds, Candlewood only has doubles bed. The sleeping arrangement was inadequate for the # of sleeper identified at reservation. Unhappy with Candlewood response to my complaint and Expedia's incorrect advertisement of rooms

The relationship with Expedia. I booked queen beds, Candlewood only has doubles bed. The sleeping arrangement was inadequate for the # of sleeper identified at reservation. Unhappy with Candlewood response to my complaint and Expedia's incorrect advertisement of rooms

The TV did not work at first. There was not a holder for the toilet paper. There was no telephone in the room. They hid a blow dryer in a drawer and the one in the wall did not work at all. The main response from the staff was “Oh, really?”

The TV did not work at first. There was not a holder for the toilet paper. There was no telephone in the room. They hid a blow dryer in a drawer and the one in the wall did not work at all. The main response from the staff was “Oh, really?”

Great King bed, easy access, priced right. Management needs to QC room options more closely. Our full kitchen had no forks or coffee pot. Had coffee, 4 knives and one spoon. Management said items were stolen, and had not been replaced. No remedy offered.

Great King bed, easy access, priced right. Management needs to QC room options more closely. Our full kitchen had no forks or coffee pot. Had coffee, 4 knives and one spoon. Management said items were stolen, and had not been replaced. No remedy offered.

Room was dirty and staff were unprofessional in appearance.

Nothing Room was dirty and staff were unprofessional in appearance.

Tes

Tes

No hair dryer in room, AC setup with a basic fan between the BR and the sitting area did not look professional, saw dead roaches in the hallway, carpet on stairs was filthy.

No hair dryer in room, AC setup with a basic fan between the BR and the sitting area did not look professional, saw dead roaches in the hallway, carpet on stairs was filthy.

Staff was friendly and courteous, willing to help with all our questions.

Staff was friendly and courteous, willing to help with all our questions.

Disgusting room. Never seen a room so dirty. Sink looked like it was rotting. Big stains on chairs we were covering them with plastic bags. Room smelled bad. Really disappointed.

Disgusting room. Never seen a room so dirty. Sink looked like it was rotting. Big stains on chairs we were covering them with plastic bags. Room smelled bad. Really disappointed.

Had to check out 4 days early due to the entire hotel not having hot water for days and they refused to give a refund. They said they didn’t know when the part would be there to fix the water. There were multiple people having loud parties on our floor and the outside smelled of marijuana. My wife also found a sewing needle on the floor of our room by almost stepping on it. Would not recommend.

Had to check out 4 days early due to the entire hotel not having hot water for days and they refused to give a refund. They said they didn’t know when the part would be there to fix the water. There were multiple people having loud parties on our floor and the outside smelled of marijuana. My wife also found a sewing needle on the floor of our room by almost stepping on it. Would not recommend.

Room was clean, staff was very friendly, and area was quiet. Hot water did not work multiple days though.

Room was clean, staff was very friendly, and area was quiet. Hot water did not work multiple days though.

Smelled like smoke. Ronna were not clean

(Minor issues were addressed directly with Manager)

My house cauht on fire and we spend 8 days at your hotel. I kept the "I'll catch you later on my door." Day seven house keeping entered my room. They moved the sign fron outside the door and put it inside. Most importantly, they touched my stuff. After day 4 we got new towells and bedding. So they invade our privacy. The scary part is, on the last day, my husband left the room at 9:40, and at 10:03 a gentleman walked in my room, I jumped up then he said "housekeeping", I said, somebody is in here, then closed my door and left. No, ilI am sorry, nothing just left. I called my husband and told him what happen. He said when he was leaving there was a man housekeeper 1-2 doors down. Again that sign, "catch you later" was back on my door. Very creepy, and suspicious. Please look at the camera. But I will not be coming back to that location.

My house cauht on fire and we spend 8 days at your hotel. I kept the "I'll catch you later on my door." Day seven house keeping entered my room. They moved the sign fron outside the door and put it inside. Most importantly, they touched my stuff. After day 4 we got new towells and bedding. So they invade our privacy. The scary part is, on the last day, my husband left the room at 9:40, and at 10:03 a gentleman walked in my room, I jumped up then he said "housekeeping", I said, somebody is in here, then closed my door and left. No, ilI am sorry, nothing just left. I called my husband and told him what happen. He said when he was leaving there was a man housekeeper 1-2 doors down. Again that sign, "catch you later" was back on my door. Very creepy, and suspicious. Please look at the camera. But I will not be coming back to that location.

The hotel needs to be renovated. The rooms felt very humid. Bathroom had mold around the base of the tub. I was disappointed in the quality of the hotel.

The hotel needs to be renovated. The rooms felt very humid. Bathroom had mold around the base of the tub. I was disappointed in the quality of the hotel.

location, immaculate room

location, immaculate room

Wise array of excellent dining options, choices of food...minutes away.

Wise array of excellent dining options, choices of food...minutes away.

The room was fairly large. The staff were all very nice and helpful. The room had a musty "old" smell.

Parking sucks allowing contractors to park trailers, 18 wheeler cabs I had to park off property and walk to the hotel

Parking sucks allowing contractors to park trailers, 18 wheeler cabs I had to park off property and walk to the hotel

It was a great place to lay down for the night.

It was a great place to lay down for the night.

It was ok but for the price that they charge the hotel doesn't have a ice machine and I didn't get the room that I payed for but it will due

It was ok but for the price that they charge the hotel doesn't have a ice machine and I didn't get the room that I payed for but it will due

Manager was so kind and helpful all the time . When we asked for the room she approved and also staff was very helpful in moving .

Disappointed. We saw several small roaches in the room. The hotel feels run down and would benefit from updates. It’s in a good location with a short drive to several shopping and dining options. There’s a restaurant across the parking lot.

Disappointed. We saw several small roaches in the room. The hotel feels run down and would benefit from updates. It’s in a good location with a short drive to several shopping and dining options. There’s a restaurant across the parking lot.

It was okay. I won’t stay there again! Cockroach in the conference room. Too hot. Smelled all the time!

It was okay. I won’t stay there again! Cockroach in the conference room. Too hot. Smelled all the time!

Room was dirty, found a box of condoms in the sofa, killed at least 10 roaches inside the room.

Close to everything. Clean and affordable

Close to everything. Clean and affordable

Good location , cleanliness, Staff was friendly and professional. Cedrick was helpful when we had to change rooms. Nice young man. Had to change rooms after we got in because TV wouldn’t work. The coffee pot switch was broken in second room, had to work with it to get it to work

Nearby amenities but a bit moldy and mildew.

Nearby amenities but a bit moldy and mildew.

The shower head is a handheld one not making it easy to keep it one place.

The shower head is a handheld one not making it easy to keep it one place.

Neutral

Neutral

Easy access to shopping.

Easy access to shopping.

They dont have ice, and the ice machines in rooms didnt work. We had 10 rooms, all 10 were dirty even coffee pots had nasty dried on coffee grounds in them. We had nasty black curly hair in multiple showers and in beds. We asked for extra towels to shower, we were informed that there were no extras to be had. Water in showers would only get luke warm and cooled off quickly after that. Extremely loud through the night we had multiple parents having to ask for assistance with the noise through the night. This was a very gross and stressful stay. I would expect this from a cheaper motel.

They dont have ice, and the ice machines in rooms didnt work. We had 10 rooms, all 10 were dirty even coffee pots had nasty dried on coffee grounds in them. We had nasty black curly hair in multiple showers and in beds. We asked for extra towels to shower, we were informed that there were no extras to be had. Water in showers would only get luke warm and cooled off quickly after that. Extremely loud through the night we had multiple parents having to ask for assistance with the noise through the night. This was a very gross and stressful stay. I would expect this from a cheaper motel.

Someones large toenail clippings were on the carpet, shower curtain not long enough so floods the floor, spider on the bed, hair under the pillow case, light above oven pulled out and inoperable, bathroom sink drained super slow, badly stained hallway carpets, blood on floor in elevator, lawn crew started early Saturday morning working on the landscaping, looked nice.

Someones large toenail clippings were on the carpet, shower curtain not long enough so floods the floor, spider on the bed, hair under the pillow case, light above oven pulled out and inoperable, bathroom sink drained super slow, badly stained hallway carpets, blood on floor in elevator, lawn crew started early Saturday morning working on the landscaping, looked nice.

We paid for the one bedroom suite with the intention that one of us would stay in the bedroom and one in the living area. We got to the room, it was a regular room. When we asked the front desk, they said they had to move us. My friend arranged to stay elsewhere so I ended up by myself. I went back to the front desk and asked if they were going to refund us for the room difference. They said they couldn’t refund us, but they could move me to the correct room. Why didn’t they offer that right away!!?! I ended up having to pay the entirety of the room since my friend didn’t stay, plus they charged us an extra guest fee.

We paid for the one bedroom suite with the intention that one of us would stay in the bedroom and one in the living area. We got to the room, it was a regular room. When we asked the front desk, they said they had to move us. My friend arranged to stay elsewhere so I ended up by myself. I went back to the front desk and asked if they were going to refund us for the room difference. They said they couldn’t refund us, but they could move me to the correct room. Why didn’t they offer that right away!!?! I ended up having to pay the entirety of the room since my friend didn’t stay, plus they charged us an extra guest fee.

I’d like to thank the staff for being so professional. My mom came down for me to have back surgery and she enjoyed her stay and so did I the nights I stayed there after surgery. Very comfortable bed and clean rooms

I’d like to thank the staff for being so professional. My mom came down for me to have back surgery and she enjoyed her stay and so did I the nights I stayed there after surgery. Very comfortable bed and clean rooms

Nice extended stay hotel that was very spacious. Nothing fancy. TV was very small but we didn't use it so it didn't matter. Kitchen seemed decently appointed

Nice extended stay hotel that was very spacious. Nothing fancy. TV was very small but we didn't use it so it didn't matter. Kitchen seemed decently appointed

Hotel had a strange odor inside. Booked a suite with a king and was put in a suite with a queen. They did fix this. Got to the new room and still a strange smell in the room. Side table next to the bed had not been cleaned (had a sticky bottle ring on it), sheets and pillows had an odor to them as well. AC would not get colder than 72 in the room. They claim they are under renovations but I did not see anything. Definitely would not stay here again.

Hotel had a strange odor inside. Booked a suite with a king and was put in a suite with a queen. They did fix this. Got to the new room and still a strange smell in the room. Side table next to the bed had not been cleaned (had a sticky bottle ring on it), sheets and pillows had an odor to them as well. AC would not get colder than 72 in the room. They claim they are under renovations but I did not see anything. Definitely would not stay here again.

Drain in tub did not work, notified front desk. Said it would be resolved next day. Was not resolved. There was random strands of hair in bath tub, bathroom sink, and on sheets and pillows. Mold in the restroom cabinet so bad it was breaking apart. There were also roaches in the restroom. I notified front desk they just apologized. I was very disappointed and kind of shocked.

Drain in tub did not work, notified front desk. Said it would be resolved next day. Was not resolved. There was random strands of hair in bath tub, bathroom sink, and on sheets and pillows. Mold in the restroom cabinet so bad it was breaking apart. There were also roaches in the restroom. I notified front desk they just apologized. I was very disappointed and kind of shocked.

Old hotel. Furniture in room was very old, stained and did not want to sit on it. No breakfast or place to sit in the lobby with everything torn up to eventually remodel.

Old hotel. Furniture in room was very old, stained and did not want to sit on it. No breakfast or place to sit in the lobby with everything torn up to eventually remodel.

Room was "sold" and we didn't have one. They said Expedia was at fault. Service was terrible. Poor experience.

Room was "sold" and we didn't have one. They said Expedia was at fault. Service was terrible. Poor experience.

This hotel has a huge mold problem. Please look at the pictures before you decide to stay. We talked with the manager to help us and they refused to work with us. My wife had to clean the bathrooms!

This hotel has a huge mold problem. Please look at the pictures before you decide to stay. We talked with the manager to help us and they refused to work with us. My wife had to clean the bathrooms!

We had mold in our bathroom and our room smelled of mold and the faucet in the tub had a constant flow of water. We told the front desk, they didn’t have any available rooms to move us to so they gave us a small credit.

We had mold in our bathroom and our room smelled of mold and the faucet in the tub had a constant flow of water. We told the front desk, they didn’t have any available rooms to move us to so they gave us a small credit.

I dont think the carpet has been vacuumed in the last several years. It will help with the smell!! Location is convenient.

I dont think the carpet has been vacuumed in the last several years. It will help with the smell!! Location is convenient.

I have been staying at this property for a month. She has been great so far.

I have been staying at this property for a month. She has been great so far.

very pleasent personal

Peaceful No pool no breakfast

Excellent service

Excellent service

The manager got me into the much cleaner nicer place next door holiday in express.

The manager got me into the much cleaner nicer place next door holiday in express.

Came here to stay for a wedding nearby. Decent sized room. But musty smell and a HUGE ROACH in our room. Uncertain if our sheets were clean. Would’ve stayed at another hotel but did not have enough time to figure things out. Even brought up the cockroach issue to the front and the guy just looked at me like, “Yea so what?” I would NOT RECOMMEND staying here.

Came here to stay for a wedding nearby. Decent sized room. But musty smell and a HUGE ROACH in our room. Uncertain if our sheets were clean. Would’ve stayed at another hotel but did not have enough time to figure things out. Even brought up the cockroach issue to the front and the guy just looked at me like, “Yea so what?” I would NOT RECOMMEND staying here.

Broken glass on floor, dirty ceiling fan that fell onto bed when turned on, tv that not all channels worked in bedroom, poor assortment of dish ware, ice maker in freezer did not work, no ice machine on property had to go to store, broken exercise bike, missing some weights in workout room, dirty floors throughout hallways.

Broken glass on floor, dirty ceiling fan that fell onto bed when turned on, tv that not all channels worked in bedroom, poor assortment of dish ware, ice maker in freezer did not work, no ice machine on property had to go to store, broken exercise bike, missing some weights in workout room, dirty floors throughout hallways.

It's a great place to be if you love dogs "pet-friendly", barking at 2 a.m. Not so much if you want to get a good night's sleep while traveling! Maybe I need to find a "people-friendly" place the next time, as in for the one who pays the bills! ;-) Nice clean room though! Bathroom sink slow to drain. Comfy. Upadte: after getting over my lack of sleep on the first night, I decided to change my rating from 1 to 5. The hotel is fine, it's the entitled guests who are only concerned with themselves and their dogs that they would let them bark all night! No consideration for others. That's what the world is today!!

It's a great place to be if you love dogs "pet-friendly", barking at 2 a.m. Not so much if you want to get a good night's sleep while traveling! Maybe I need to find a "people-friendly" place the next time, as in for the one who pays the bills! ;-) Nice clean room though! Bathroom sink slow to drain. Comfy. Upadte: after getting over my lack of sleep on the first night, I decided to change my rating from 1 to 5. The hotel is fine, it's the entitled guests who are only concerned with themselves and their dogs that they would let them bark all night! No consideration for others. That's what the world is today!!

They charged them an odd amount at check-in and when they inquired as to why, they were told it was a mistake and world be fixed. I inquired the next day at front desk the gentleman did not see any notes to why they were charged. I had asked they refund it ..he said only the GM could and he would contact him and he could process refund remotely. 2 days after check-in still no contact from management i emailed the management email and provided my phone and email address. Im still hopefully they will correct the issue as this family is on a fixed income. It is sad that the elderly disabled would be treated this was and lack of follow though and follow-up by CW staff to correct this issue is beyond me. It takes someone a few seconds to incorrectly charged someone but several conversations and several days the issue was not resolved and absolutely zero response back to me. Still waiting fingers crossed they will correct the issue.

They charged them an odd amount at check-in and when they inquired as to why, they were told it was a mistake and world be fixed. I inquired the next day at front desk the gentleman did not see any notes to why they were charged. I had asked they refund it ..he said only the GM could and he would contact him and he could process refund remotely. 2 days after check-in still no contact from management i emailed the management email and provided my phone and email address. Im still hopefully they will correct the issue as this family is on a fixed income. It is sad that the elderly disabled would be treated this was and lack of follow though and follow-up by CW staff to correct this issue is beyond me. It takes someone a few seconds to incorrectly charged someone but several conversations and several days the issue was not resolved and absolutely zero response back to me. Still waiting fingers crossed they will correct the issue.

I didn’t like that I requested my room to be cleaned twice and it never was. I didn’t like that the shower curtain was way too small and high. It made it difficult to shower without getting water everywhere. I didn’t like that carpet in the hall ways clearly needed to be cleaned and weren’t. I didn’t like that dishwasher needed to be fixed and hadn’t been. I never used the dishwasher. I’m referring to cosmetic issues. However, I did like the water pressure. I also liked the front desk staff. Very friendly!

Super nice and convenient I liked it all

The rooms were really clean. There was no breakfast. The hallways smelled like dog poop and marijuanna. But luckily it did not leech into the rooms. The beds were comfy and the room was spacious.

The couple at the front desk were absolutely fantastic. But everything else sucked. SMELLS like cigarette smoke and its a bit of an older cheap hotel. In the parking lot a tweaker had their window open smoking drugs right into the parking lot and randoms walking through the lot. We left and went to the Aloft hotel.

Staff was very helpful and the room was very clean

Nice folks.

Perfect for our purpose of getting to birding location NW of Austin

Mireya at the front desk was exceptionally helpful to find us other accommodations. The unit we were given had cockroaches in the kitchen area

The property was convenient for our trip. Close to a decent assortment of food options and the residential area we were visiting. It was an older property but well maintained and clean. The staff were all very friendly and helpful.

Very nice staff

Clean and safe feeling

The lobby was nice. Staff at front lobby were kind. Nice area/location. Room 107 has a hole in bathroom wall. Sheer curtain, no blinds, no privacy. Anyone could look in room from outside.. Stains on the furniture (the chairs). Stains on pillowcases and stains on the walls. Pet hair on the carpet. I expected more cleanliness for the price of $ 385 for two nights.

This hotel was alright for a one night stay to see some family. It definitely seems older and the room was not exactly the cleanest. Lots of small wall and floor stains. When I was wahsing my face I found a small roach in a hand towel. Not fun but we are in Texas. Not the worst place to stay but not the best.

Outdated facility. I continued to find wads of black hair in my first room. The water never got hot and was told to let it run for a few minutes before getting in. The elevator looked like it had never been cleaned. There was a sock by the trash can that was not picked up for a week. No one ever came into my room to clean and I was there for two weeks. The only employee that I could give a 5 star rating was the girl who worked last Thursday night. She was amazing and very kind. Will not be staying again.

This property is an extended stay property, that was not advertised as an extended stay on Expedia or the property website. There was no breakfast available, and we stayed three nights and had absolutely no room service whatsoever! Even though the property is advertised as a non-smoking facility, the interior of the building reeked of smoke! I would not stay at this facility again!

Great location

Bed was comfortable but windows need better curtains. Lights shined through and made it difficult to sleep.

In general I had a pleasant stay and the hotel was quite nice for the price however upon arriving, my bathroom door unhinged partially from the wall the moment I opened it. This meant I had to essentially pick up the (heavy) door just to get in/out of the bathroom. I told the front desk as I was headed into the city hoping it would be fixed when I returned, but it wasn't, so I had to deal with that situation the entire stay. That experience was a bit bizarre. The only other negative was the constant slamming door sound at around 7am coming from the hallway. That too was pretty irritating.

No breakfast, room musty, dusty , bathroom was not to my standards , vents very dusty & dirty ,

Unfortunately, we were welcomed by pests throughout the room [roaches of different sizes] and had one walking around the floor as we were headed out. Could not stay another night here and went somewhere else. Please keep your rooms clean and free of pests, to charge $80 a night is not worth the investment for those allergic to roaches. We told the front desk and responded with 'it tends to happen from time to time, sorry' excuse me? That isn't okay.

When i arrived they moved my roo due to a dog staying in the next room. The room they switched us to had a queen bed, we booked a king. The bill i signed had the change on it, and the total was $135. When we completed our daytrip we noticed that the cost was $178. Not cool!!!

Nice rooms and great customer service. Very nice people.

It was amazing !

Great location close to the HEB center, safe area, helpful staff, clean hotel. Was a 10/10 for me!

The people at the desk are very nice. The outside and lobby are nice. No breakfast and the coffee area isn’t inviting. The property hallways rooms and bathrooms are very dirty. The pet area is weeds (cut) and rundown. No poop bags in the station. There was a nicer grass area on the other side of the property. The walls were really dirty in the halls and the rooms. The bathroom floor was absolutely fiflthy. There was a roach infestation as well. The roll in bed was complimentary that they usually charge for. It was very small and thin. Not great but better than sharing a full size bed. The property smelled bad. The people were really nice though but I won’t stay here again.

It's a descent hotel to stay in but not a 5 stars that's for sure I will recommended it

The room however is very dated, bathroom tub peaked and looked dirty. No hair dryer provided. Kitchen did not have coffee supplies so I had to go down to snack area. Coffee maker in room still had an old coffee pod still in it. When I moved the coffee maker a bug ran out from under.

Hotel was extremely dirty, bathroom and bedroom.

Check in was quick and smooth. The room was clean and comfortable. I liked having a kitchenette in the room, which would be especially great for longer stays. There is shopping and restaurants nearby which is very convenient.

The checkin process was slow. The room was clean and the bed comfortable, but the property needed updating badly.

No maid service was offered. Had to ask for clean towels.

Sheets had dirt on them. Shower curtain (one that goes inside the shower) had a bloody booger on it…

Not the best stay. The hotel didn't have the rooms that were booked. The place is dated, the furnishings show significant wear, and the room was less than clean.

Lobby had a constant beeping noise every minute that was going on for days, there were poorly treated couches, and a smell. They had a King bed suite listed as sleeps 4 but didn't list a couch sofa, when I called to inquire if it did they said yes. Then when I got there, there was no couch sofa. They let me use two roll aways, one was tied together with a trash bag. The staff was nice, making the most of a bad situation. This property needs investment.

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Very good. Goid service . Provided us with excellent accomadations after the room we booked became out if service. Thank you so very much. It was much needed for the procedure i was having hours later.

Wonderful stay! Very comfortable room with easy access for my husband who has a broken back and brain injury. Easy checkin and check out. Nice location too!

Staff were nice and efficient. I wasnt a big fan of the room itself. It is dated and the bathroom hand no hand soap and the lamp by my bed was inoperable. Tried three different hotels similar in price. Candelwood was my least favorite

This property sucks, no breakfast as promised, had to ask for towels, nothing but decaf coffee, no cleaning rooms, no phones to call front desk. There was not one single redeeming quality about this hotel.

The room kinda smelled like it just cloud have smelt cleaner lol

I had to spray the room, my first night something biting me. And when I woke up the next morning I have a bite on my face and after a week still red.

Great hotel

Place is clean and quiet. Bed is horrible, way too soft. T.V. didn't work. Coffee maker just made a mess instead of coffee. Would not stay again

The staff was very friendly. The kitchenette was perfect and the room was very clean. This is probably the best Candlewood we’ve stayed in.

Very clean, spacious room with furnished kitchenette and ice maker in fridge. Friendly staff. Small gym with good set of dumbbells and cardio equipment. Extremely quiet. Comfy bed.

Our checkin with Nicole Stacey was extremely helpful. I think there could be better snacks in the common area. But overall the area had convenient stores near by that we could walk to, to get snacks.

mold. Asked for full refund. Night Manager was VERY helpful. Called up chain of command who gave me promise I would be fully compensated. Have yet to receive full refund

There were lots of cigarette butts on the ground outside. On several occasions Hotel guests had thrown their rib and Chicken bones all over the area designated for dogs.

Clean place but the bed is way too soft. Person if front of us was leaving early for that reason. Should have followed their lead.

A perfectly fine place to stay. The ceilings/floors are thin though. I could clearly hear the person above me walking around.

Clean and extremely friendly staff

Will never stay there again

Nice hotel. Would stay there again

My room smelled a bit stale whenever I first entered; but i acclimated to it.

Multiple issues, not going back there

Super old-even the sliding doors are rickety. When I arrived the elevator stopped working and had to be repaired. Rooms are below basic, old, tired, put-dated. Yes they serve their purpose, but it’s just not appealing. We were only supposed to be there for two nights while work was being done on our house, We checked out early as we didn’t want to stay another night. Having said all that, the staff was extremely friendly, kind and professional.

Has a great stay! Staff were all super friendly

Four kids were running up and down the halls banging on doors and yelling. This went on for 3 hours and the staff would not do anything about it after several complaints. They only stopped it after I threatened to call the police.

Room wasn’t as nice as the pictures. 1st room we were put in wasn’t clean & door lock would not work. Moved us to another room & it was just ok. Disapppointed this property didn’t have balconies or area where you could sit outside. No pool.

looks can be deceiving. outside looks nice. hotel and room very outdated. rooms were dirty. carpet was dirty. hotel smelled like disgusting.

I felt very comfortable. Softest sheets I have ever encountered in a hotel. Only minus- no hairdryer. Would definitely stay here again.

The only thing wrong with this place is the mattress needed to be replaced. To soft and we rolled to the middle. And you could hear anyone walking above our room.

Friendly front staff. Very clean nice hotel. Will be back!

The front desk staff young woman was amazing...professional, kind, and knowledgeable. I like the area...lots to do, eat, shop!