The Westin Resort & Spa, Cancun
About The Westin Resort & Spa, Cancun
Peacefully resting at the quiet end of Cancun's Hotel Zone, this luxury resort offers private white-sand beaches with breathtaking views of the Caribbean Sea and Nichupte Lagoon. Free WiFi is available throughout the property while Premium high-speed WiFi has an extra cost. The Westin features bright and airy guestrooms containing attractive contemporary decor. Feel welcomed with warm lighting, beautiful botanical arrangements, signature music, and the resort's calming white tea scent. Guests can enjoy a wide variety of international cuisine at one of the specialty restaurants on-site. From traditional Mexican food to exotic fruits and delicious fish and seafood. Every dining experience includes over the top Caribbean Sea views. Relax on the private beach or take a swim in one of the 4 outdoor pools. Be pampered at the on-site Heavenly Spa or enjoy a variety of leisure activities such as surfing, tennis, golf and more. Experience an unforgettable Cancun getaway at Westin. License Number(s): 005-007-000163/2025
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Multilingual staff
- In-room refrigerator
- Pool
- Spa / sauna
- Wheelchair accessible
- Public transit access
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
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Its ok but too old already , the rooms require renovation , the facilities in general and the menu for the bar is very limited and the good is not great , at least to give more variety , it’s my second tine there. I liked the location though and took service was quick We did check in and the system was down, we didn’t have a key until day 2 of our stay ,the amount of time during the check in listening to the sales pitch when we were tired from the plane was too long but I get they need to sell packages. In general it was the same as 8 years ago that I was there even the bar menu and everything very expensive.
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Its location. Different pools. Access to a clean beach. Nice rooms. The food at the restaurants was disappointing, with only two options available. I was also unhappy with the additional taxes and fees added by the hotel, which nearly doubled the original booking price. Another frustrating experience was at check-in, when they asked me to authorize a hold for a certain amount on my card. However, at checkout, they charged even more without informing me, and it took over a week for the extra funds to be returned. Overall, the lack of transparency with pricing and charges left a negative impression.
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Excellent hotel!
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The pools, the first line beach, the good cleaning The room was too far from the reception and the store prices were too high, like the whole Cancun hotel area in general
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I could sleep to the sounds of the ocean waves hitting the beach.
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Comfortable beds, friendly staff. Beach is great and food was fine. Location is good, 10 min walk from OXXO and few minutes drive to lots of restaurants No shuttle
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I paid for three person’s breakfast include but only two came in the plan but no one told me that I had to pay for a extra breakfast for three days
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No
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Food was horrible. Water from bath tub came out orange. Front desk male staff was very rude and not helpful. Food was horrible. Water from bath tub came out orange. Front desk male staff was very rude and not helpful.
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Very worn, couldn’t lock my door Saw mold Wasn’t up to standard for a Westin Staff was difficult, there was nice people working there Felt I would have been treated better elsewhere
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Relax
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Quiet location on the beach
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The food prices in the restaurants were extremely high, wasn’t happy about that at all.
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The beach is good. It owns regular elements for a beach resort. Sticking to its own rules and totally ignoring customers’ needs! For example, I arrived at noon and was very hungry. I planned to have lunch in the hotel, however the conseige assigned to me was not available until 2pm while other conseige did not answer me because I was not their assigned customer. Another example: although I saw 3-4 cleaning carts on the corridor in the morning, and I vacated the room from 10:20am to 2:30pm, the room was still not cleaned for two nights! The management and working flow definitely have some problems. I have not such issues in other hotels.
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the rooms are a bit outdated, the TV does not have apps, the shower is small, no love-seat couch in the room, the food is just ok.
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Like the secluded location Nothing
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Beach, did not have the time to go. Swimming pool, great. Room, nice but it lacked tea and a spoon, a shower cap. Breakfast, excellent. A few more things in the room like tea, a cup, a shower cap, etc.
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The facilities were nice. Specially Gym and pool Location. Too far away from downtown
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Tubs were out dated
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A bit disappointed on the facilities. They look and feel old. Bathrooms are definitely outdated. Not very friendly at the check in. I had booked a 3 people stay with breakfast included and when I arrived they only did 2. Booking was the one to solve the issue.
