NIZUC Resort and Spa

The property was nice and very aesthic. I loved how it looked There was construction happening the entire time of my staff. It was awful. Extremely loud. The hotel never disclosed this before booking. Ruined the entire weekend. I would not recommend coming back just based off that

The property itself is truly beautiful, in line with the environment, and so are the surroundings of mangroves and lush tropical vegetation. The food at all the restaurants is exceptional - but mind you - so are the prices. The staff are absolutely wonderful - polite, friendly, efficient, and knowledgeable. They will go out of their way to help with whatever needs or issues you may have. I have to single out two names, The Chief Concierge Rodrigo, and the lovely Fernanda. Excellence is not a good enough word to describe either of them - their professionalism and care exceed the limits of the word. The beach is, sadly, not an asset to the property. The water is very dark and uninviting due to a large amount of seagrass on the bottom. Seaweed is also present. In addition to this, there’s a lot of construction right next to the Nizuc - a huge Ritz Carlton is being built there and they are known for extremely poor environmental practices. Not a good neighbour for the Nizuc.

Everything was great we will definitely come back. We went to relax and we got that overall. I would recommend coming here. Everything was great nothing to put here.

Kids club was amazing, my kids had a wonderful time! We had a few issues in our room, leaking from the ceiling and water running on ceiling. Was promptly fixed but a bit disappointing

I don’t like the beach, didn’t like at all the staff, no place to lay down on the beach and on the pool

Very well kept and tastefully done The bathrooms could be improved; could use better ventilation

The Spa is another level vs those I had before! Must try! Breakfast options are good. Every staff is amazing, friendly, polite and happy to help. The restaurants, even though this hotel is not all-inclusive, are good but not at an amazing level.

Great location and good quality amenities. Attentive and considerable staff The restaurants wouldn't charge my room and insisted that I pay on the spot. They also didn't automatically include the discount I had in my package. This is a minor thing but it was enough for me to decide to dine out for the most part of my stay and it left an aftertaste

Nizuc is the best resort in Cancun. Ultimate luxury. We had a penthouse with 2 balconies including a huge private patio and private pool and it was divine. They heated up our private pool each night and it felt warm like a bath for us. The staff was amazing and kind, our butler Javier went above and beyond to make our stay perfect- including special errands for us. Housekeeping comes twice a day. They have 4 restaurants which are all delicious. This is the perfect date spot or would also be good for a chill girls trip. The resort is huge with multiple pools (2 that allows kids and 1 that is adults only). There were always pool chairs or cabanas available. Nizuc made for the perfect vacation. Nothing it was perfect!

Don’t love that they give you free water in your room at the gym, and then get to pool and then charge $10 for same water they gave you free everywhere else

Close to the airport, staff anticipate your every need! And the whole resort has a peaceful, relaxing vibe. Everything is an upsell and is expensive, expect USA resort prices not Mexico.

Excellent place definitely we will back again!!!

Everything

Not family friendly, extremely limited food option

The property is well kept and well designed! You feel like you are in a Cancun oasis here! Absolutely stunning. We had the best and most helpful team from the time we were picked up, checked in and dropped back off to the hotel. Since this not all inclusive, there are items you have to request like transportation but once you do, it’s A+! They work hard to accommodate everything you need! Even room service was a five star experience! Loved everything.

Great Everything

Room was amazing, spa was top and staff extremely friendly Pool inside room a bit to cold

I like that this is a midsize hotel among monsters in Cancun. It’s close to the airport and feels luxurious. I wish there were more dining options within the Mexican or Spanish food realm. I also came with my kids and there weren’t many options for dinner there either.

The fruit was amazingly tasty and the huevos something or other on the menu was sooooo good Not a single hand rail in the entire resort. I have balance issues so it was difficult to get around. About impossible to get in and out of pools. Complete strangers were helping me, so very kind.

Very clean: room service twice a day. Friendly And helpful staffs Warm pools Kids club is like a day care for your child while you get a spa or do your own things. Free paddle boarding. It’s far away from everything. Non-Inclusive. Foods are expensive. $200+ for a family of 4. Beach is not as green but the wave is not as strong. Have to use the golf cart to get to the pool and restaurant. Near the river so mosquitoes are a lot.