Kozy Hotel Dallas DFW Airport Area West

Love the breakfast and the customer service making sure our family was on the same floor

I didn’t care for this hotel at all.

Staff was very friendly

The hotel is under construction. The part that is finished is very nice. They plan to be a 5-star hotel, but it can't be yet because of work on the building. I'm glad, though. Price was great, room was great. Pool was closed, weight room operating. Service was fantastic. Breakfast was free and decent.

Great location. Staff was great and hotel was shiny clean.

Solid place to stay with a fantastic breakfast!

Very nice staff! Would definitely recommend to friends and family, the only downsides were there was a lot of different funky smells to the hotel in different parts and some were definitely unpleasant. Only one elevator was working due to remodel so definitely a lot of cardio to and from the rooms and lobby, and there was already some damages inside of the room. Great breakfast!!! Super fancy for hotel food

This is a renovated hotel and the smells of the hallway smell. Point blank period I had to buy a candle for my room to make it smell better and not like roach spray. The ac was leaking so was a wet floor by ac unit and bed. The staff is great! Just to be honest I will not come back again. Wish the 2 bedroom had a walk-in shower like the 1 bedrooms do. Would like to see someone at front desk at all times. My family waited 20 min for someone to come to greet us at the front desk. Thank you for a nice cheap time. just had to write this all reviews caught me but when stayed I don't know what they went by. Pool was also closed for construction with the outside building.

Front desk staff was very friendly! Clean rooms

Great stay

Not to bad

They were still renovating the place during my stay but my room was clean and comfortable. I’d recommend

The rooms were gorgeous! The staff was extremely helpful, and the breakfast was actually quite tasty.

Great Hotel! Enjoyed my stay.

The staff was very helpful and friendly and the rooms very cleaned. I will definitely go back -thank you-

The room was nice! The staff was perfection! The front desk worker was friendly and engaging!

Very clean amazing experience thank you so much !

Excellent stay love this hotel

I understand that this property is a former Holiday Inn; however, it has been FULLY renovated to like-new condition, and has a staff totally on top of their game. I would most heartily recommend this hotel for anyone staying in DFW!

Everything superb

Very new and making an effort to get the shake down cruise out of the way.

Newly refurbished in June 2026. Kind staff, clean rooms.

We stayed in a room with a roll in shower for easy access for my wife to get in with her wheelchair. The shower was not equipped with handicap bench/chair. Called front desk to see if they would provide one with no luck. Purchased our own at a Walgreens near by

The only problem was 1 elevator and pool wasn’t cleaned hotel looks lovely

Very clean room pillows where very comfortable and bed as well staff and housekeeping are excellent

This hotel is amazing!!! Have very good ubication very clean very nice staff and delicious breakfast

Friendly staff

Renovations were great. Very clean, and Kozy. Staff was helpful and friendly.

Pretty good

Wonderful visit. Perfect 10! I hope to visit again soon 😊

Remodeled good and clean with cheaper prices than others.

Free delicious breakfast and free for parking lot...clean every excellent attentions friendly and very good work

to the dining room attendant. Everyone was exceptional and very accommodating !! I'll definitely recommend Kozy Hotel to my friends and family traveling. Keep Up The Good Work.. You're Truly Appreciated !!

This place is AWESOME. The environment just elevates you. Everything has been remodeled; I can tell they hired interior decorators to transform this place. Breakfast was good, and the gym has all the essentials. The customer service is also top notch. Lorenzo and Pedro at the front counter were friendly and helpful. Excellent value for the money. I highly recommend it.

Great customer service, the breakfast had a variety of options. The location was where we needed to be. Thank you!

The price was pretty awesome, which I think it was because they were remodeling. I’ve never heard of Kozy, but the hotel was clean and stylishly decorated. The room was pleasant and neat, with everything functional. My family and I had a last minute trip visiting places around the DFW area, and it was a great location in between. Breakfast was included and I loved the variety of food available. The staff were very friendly. The place felt comfortable and couthy. I would definitely be booking with Kozy for future occasions.

Cozy was amazing stay beautiful, clean attention to details, friendly staff, and great location with the restaurant close by the open center until 2 AM.

After multiple attempts to reach this facility via emails, phone calls that never materialized, because of changed flights, dates etc. I would give this property a (zero) 0. Emails returned to sender. Phone calls - unavailable try back later. Manager later would not refund amount paid by me.

availability with no notice ... my original hotel was closed due to bankruptcy when I got to Texas. my stay was fine, I have no complaints.

none

Location Rude front desk staff, no hot water, uncomfortable bed, poor TV reception/options

When I reserved this room the info stated it had free shuttle from DSW airport to the hotel.When we arrived at airport and called hotel the recording said to press # _ for transportation. No answer. I waited and recalled . eventually I got an answer from desk saying they had no transportation. So, looked for a cab. The cab wanted $50 to take us 5 minutes away to the hotel. I could have booked another hotel that had transportation. When we finally arrived there was no one at the desk. We were calling around the lobby finally someone came and gave us our room key.. The room was in need or aremodel. The hotel had no restaurant. It was blocked off and sealed up. No vending machines. I eventually went to desk (no phone response from room). Had to search for clerk again. Received 3 flyers for restaurants with delivery. One was permanently closed. One no longer delivered and the last one reluctaantly delivered with a $50.00 minimum. The clerk told us we could walk 5 minutes away to some restaurants. These were across the Highway. The overpass was dark and no sidewalk.My husband walks with a cane and is in hid 80"s. I found out the next morning that this Holiday is is being taken over within this year and being redone. The worst enxperience I ever had. Fortunately the next morning we were picked up by family to go to their house.. Whenat the hotel there was only 1 other car in the lot. I don't thin there were many booked rooms. Out room looked over the parking lot.

Close to shopping mall

No complimentary breakfast. No coffee. Uncomfortable bed. Old.

breakfast was not free

Friendly welcoming staff, clean.

Excellent service!

Good

Couldn't get any towels till the next day. But other than that it was a good 2 day stay.

We liked everything in our stay :)

They put us in a wheelchair room and it was the size of a closet. I’m not sure how anyone with a wheelchair can get around in that room . Plus stains in carpet and dirt on walls . Not the best staff.

Overall peace and quiet

Nothing Staff were unhelpful, no soap, shampoo or shower gel! staff said there was none available. Breakfast was poor, moved to the Hyatt Regency the next night breakfast was $2 more but what a world of difference. Would recommend the Hyatt over Holiday Inn anytime

Not even a toothbrush available even for sale

They charge me double on my card. They said that the refund will take up to 2 weeks

The staff was friendly and professional

Fantastic room for the price(2 night stay over the weekend for $180)!! After reading some of the reviews, I was a little worried that I might be “getting what I paid for”, but I was pleasantly surprised. All of the staff were super nice and helpful. Someone is at the desk 24 hrs. Room was super comfortable and clean too.

Everything was below average, from the room to service. awful

It was a nice quiet stay

Nice place. The water wasnt very hot and the ac wasnt very cold but good enough. It was very hot outside.

I enjoyed my stay only issue is they only have pork for breakfast I can not eat pork

Older property our tub and walls were dirty

My room was full of bugs. In the bed amd other places. The bar/grill was out of almost everything food wise amd drinks.

As the saying goes, “you get what you pay for”. Lobby smelt like stagnate mop bucket water. Hallways weren’t much better. Only one of our keys worked. Stains on curtains and comforter. Shower valve was broken so a steady, continuous leak throughout the night. Pool gate was chained during open hours. Continental breakfast was an additional $18.78 per person. Although, if you’re looking to save some money, this might be the spot for you!

It smells

I like the fact that the hotel was easy access to freeway off and on. I didn’t like the fact that the hotel was old and dated and rooms was small and just had an old antiquated feel too it. No free breakfast offered. Glad I only stayed less then 24 hours

I would stay here again solely off the airport shuttle being 24/7

I called the week before our trip to ensure the pool was up and running, since we were only staying one full day prior to our flight out to Mexico. I was told the pool was working. Showed up a few days later and the pool was green. In spite of this, the front desk employee offered to okay the refund through Expedia and we went down to Courtyard.

Nothing l

Which they more food options

We arrived and were given a filthy room with an odor, it did not look like the room online. Then there was no pool access, after i called to verify there was we came from NJ very disappointed.

Near basic restaurants. Room and bathroom not clear. The pool was green and unable to be used. The carpet la in the hallway were dirty. The hallways and elevator were warm. The elevator was not clean.

The shower didn’t get hot at all but was fine for a one night stay

The employees cleanliness, friendliness and promptiness was excellent!👏 Thank you for great services! :)

Food quality and price were good. Only one waitperson at 8:30 a.m. on a weekday. Our service was adequate, but at least one party left without ordering because no one brought them menus, water, etc.

Staff did not clean our room the entire four days we were there. Asked for towels and were told we just have hand towels. Asked for toilet paper . Staff never brought it. See above. Pool was not working.

Very convenient

We had an issue with water bugs (due to the rain plus we were on the 1st floor). One we brought it up to the front desk they moved us to a higher room right away. They even gave us an upgrade. Very clean and quiet hotel. The pool is nice and big, a lot of seating in the pool area.

Very nice crew

Filthy carpets in room. Hot in hallways. Poorly repaired walls. Accessible shower water runs all over bathroom floor

Location and price were perfect for us. The 2 young men at the front desk looked professional and both had excellent personalities.

I booked two rooms and both showers did not work well. One room the shower stayed on all night long. When we called to tell them at midnight they said there was nothing they could do and just leave it on. Woke up to a VERY humid room.

Good place

Was great

They had bed bugs and the hotel in hengeneral was dirty

The air conditioner in the room was extremely loud. The staff offered to swap my room the following day. I was checking out the next morning. It was a long night with a screaming fan unit. Also, the hallway had a bad musty odor; I was concerned when I got out of the elevator. The room itself seemed clean.

The room was dirty, the walls had smears of every color on them especially in the bathroom. The carpet felt nasty. There were holes in the wall. The a/c did not work. Horrible hotel stay. I was definitely disappointed in holiday inn. I paid $150 a night because they are usually a better hotel. Next time i will pay the extra $50 and stay at homewood.

Loved the hotel but was extremely upset because they would not pick us up at the airport even after me calling before I made reservations and the day before I flew to Dallas. They had a shuttle to and from the airport but refused us service at 9:00 pm from airport and shuttle ran until 11:00 pm.

This is the WORST hotel I have ever stayed in. 1 out of 3 keys worked. Wet carpeting from mildew because the air conditioning isn’t left on so it’s humidity that has made the carpet wet. Mildew smelling room, parking lot light shining straight into room, black out shade not on its track, slow draining sink so you brush your teeth and your spit stays in the sink, leaking paper cups for tea which I used my own tea bags. The one in the room looked old and wrinkly. Kurrig coffees only decaf. Coffee at breakfast was the tiniest cups I’ve ever seen. Only heavy cream as an option, restaurant closes at 9 with nothing in the mini mart for purchase. No real snacks or beverages. I am Shocked IHG would have its name associated with it. I’ve stayed in red roof inns that were a thousand times nicer. Truly the worst ever. No customer service. People should not stay there! You should not partner with them. Definitely makes me question expedias judgement.

Breakfast was good never got my deposit back though

The property was clean and provided shuttle service. I disliked not being able to adjust the ac in the room and not having free breakfast for the price of the hotel.

The fact that I had to pay a 50.00 deposit that I still have not yet gotten refunded for

Hotel was in severe need of mold remediation in the rooms and floors. Got sick from being exposed to mold and dampness in room. Fortunately they put me in a better room but it sadly has issues too. They should not be open during their renovation project

Rooms are very outdated, missing items that we needed, they had run out of stuff. The shuttle service was great

No issues

Friendly and accommodating staff. I appreciate the consistency.

The location of the hotel The hotel bathroom ceiling was leaking and the window was leaking it smelled like mildew in the room every time you left out and came back in

Need uokeppeing new carpet. They are old with spit marks in many places inside and outside my room. Sir conditioner very noisy, unable to be adjusted. I was not able to sleep. Sleeping was the main reason I stay at a hotel. Shuttle service at very slow. I waited almost one hour and a half at airport for Pickup.

Bed was noisy and uncomfortable. Room was dirty. Coffee maker didn’t work

Average

The property desperately needs an update/repairs. Wallpaper in halls is peeling off the walls. Clean place to sleep but not what I was expecting for a Holiday Inn property.

The location is great.

Nice

It was clean

Property is under construction. Inside was clean. Room was good. Staff was very polite and helpful. I chose this location for one night because it was close to the airport. This site was fine for one night. Breakfast was noisy because of ongoing construction.

The property did not provide what I paid for and what was included in my room package. I was given incorrect information for the Shuttle Service, Did not get the breakfast assigned to my room and the options for breakfast was limited. The staff was not willing to accommodate my requests even though I paid for it because they claim they do not associate with third parties. I wound up paying additionally for my transportation and had to purchase breakfast elsewhere. I am allergic to pineapples which were mixed in their very small fruit bowl. When I asked if there was any other fruit available because I'm allergic, they said NO.

Great service

Shower suck, cable tv sucked, no complatery breakfast. It just sucked period!!!

Staff was very friendly and helpful.

Easy access to and from hotel. Great location for business travwlers with busoness in the larger dfw area.

I’ve stayed in few Holiday Inn locations but was honestly a little disappointed with this one. It’s just looks a little old and run down. The girl who checked me in was super friendly! Pillows were great but the bed was hard as a rock.

Clean and comfortable

This was a good hotel, everything was clean and comfortable. The only concern is that there is nothing really in walking distance around. Keep that in mind. If you need a place just for the night by the airport, perfect. If you are staying a few nights, keep in mind there are no restaurants nearby.

The elevator is in very poor conditions, it has a very creaky sound that annoys you until your room like a horror movie. The hot water does not work so you can imagine taking a shower before your trip at 5am and -1C outside. And the shuttle service is not good, the driver was very rude, I had to call several times because they never showed up and at the end he was very annoyed by the fact of picking me up and helping me with the luggage.

I didnt like anything. The water was cold all 3 nights of my stay, the beds were worn out. I was not happy at all

We stayed 3 nights and never had a hot shower. The 2nd night we were moved to a different room on the 2nd floor and the water was not any better!!

Do not stay at this hotel! Shower was broken, water leaked all night in the bathroom, wallpaper coming undone at the seams, and communication at the front desk during check-in absolutely terrible. For a Holiday Inn Select, very surprised. I will think twice before ever booking at this chain of hotels again.

It was a great place for a quick weekend trip

This hotel has a confusing lay out when trying to park and find an entrance door near your room. Check-in person took my DL for Check-in and didn’t give it back. Hoping they mail it as promised. Elevator smelled HORRID, like hair perm chemical both on the way up and back down the next day. Ooof It was bad. Room was clean and comfy, nice beds. Outdated TV: no guide or access to streaming services.

The place was under construction but I’ll be back because the staff was top rate.

No towels

Place really needs a remodel especially for this price! I've seen Motel 6/8 that look better!

The room was clean and spacious and the staff were always welcoming and friendly

Easy in an out and airport shuttle was nice! Very friendly staff too

The customer service was phenomenal however the beds killed it for us. We had terrible sleep our two nights we stayed here. The lobby smelled of sewage, and the ceiling of our room had major water damage stains. I’ve never stayed in a hotel that doesn’t have buffet style Continental breakfast. Their breakfast menu was limited and would have preferred self served buffet. The front desk said that the $50 holding fee would be returned upon check out but it’s still pending and it’s already been 3 days since our stay. Location seemed safe!

Not super clean

dirty, old

Staff was wonderful

I booked through Expedia. It said reserve now pay later. When I get to the hotel they had already charged my card. Long story short Expedia called the hotel and sent them the itinerary showing it was a pay later and the hotel said there’s no way they could’ve known that because it didn’t show on their side. Everyone was so rude. And I’ve never stayed at a hotel where there’s never a manger on site every time I asked for one it was always “their not here right now”. They showed frustration everytime I brought something up (the tub was leaking all night and the sound was annoying, the check in process was not smooth, and when I asked for towels they said verbatim “you have to come get them yourself we don’t have anyone that will bring it to you” instead of saying “sure we have towels in the lobby if you want to come get some we’re a little short staffed.” We went for the cowboys game so it gave us a bed and a shower but it wasn’t clean the carpets were stain the bathroom smelt like urine. The room had a wet musty smell.

I would stay again!

All staff exceptional

Property is very old and it needs serious updates. It should be closed until renovations are completed.

The property was very outdated and dirty

Overcrowded, over priced, worn and smelly

The room I got was terrible. I was only there overnight to catch an early flight so I didn't want to make it a hassel. But the towels were all stained except 1, the sink area was so small I couldnt even put my toiletries there and it was also slanted, so when I go to put my eye drop solution it slid down. I was so tired I didn't judge anything else, that was the most memorable. Did not have a good experience

its a worthwhile experience with this hotel. From the time we were picked by their courtesy van. Great driver by the way Leonardo. to our stay in the hotel. Reception was warm, hotel is clean. Double thumbs up for you guys!!!

The hotel needs to be updated. It didn’t have any usb for plugs

Staff was very unprofessional

Booked a room for after a concert. Called ahead to tell them we would be checking in late. When we got there they had overbooked the hotel and gave our room away. They were turning people with reservations away and saying they had no more rooms.

Front desk lady didn't know what she was doing

When checking in was told there was a $50 refundable fee for pet. When I checked out there was a $75 charge and it was nonrefundable. Was discussing this with the front desk had a 8 o’clock transport to the airport and the airport shuttle left so I had to pay an extra $30 for an Uber to take me to the airport so I would not miss my flight.

Busy

Staff was really nice when checking in, we got two rooms next to each other. The pool had stuff at the bottom that we kept stepping on, and our bathroom sink had a crack along the bottom, but overall I would stay again with my family.

It was what I excepted for a one night visit.

It was very quiet at night and no noise

Fabulous hotel in the middle of dallas. Next to the interstate so you can make a quick getaway to anywhere in DFW. Nar some good shopping and restaurants. Your never a stones through from somewhere. The hotel is very queit clean and the beds are very comfortable. Great pool. Staff is very friendly.

Didn’t even get to stay at the place because the confirmation went through but the place didn’t even have any rooms available to let me stay. I had no vehicle and had to get multiple Ubers to go to another hotel.

Lyes

The front desk staff were awesome! The room was very clean and the bed comfortable. The pool looked amazing although I wasn’t able to partake in a swim. The restaurant was not busy at all and the food was good although there weren’t many options on the menu and prices were a bit high. They had free shuttle service to the airport although the person manning the phone for the shuttle sounded like he was bored to death and hated his job. You do need to reserve the shuttle in advance and they don’t always have enough room, so be aware of that.

Rooms were not clean

Hotel was a good location for what we were going for, 10-20 minutes away from each of my events. It was clean and comfortable. Staff was friendly. I would stay here again.

Rude staff

Great for the price

The only issue was transportation from airport to hotel. Took 90 minutes to get picked up.

Nice property with a good staff very attentive

Limited airport shuttles available. Had to get private transportation as the van was already full.

Clean friendly and shuttle. The shuttle driver the day of check out was great.