Hawthorn Extended Stay by Wyndham Bedford / Dallas

Nothing bad to say

Staff rude, next morning for breakfast there was rat turds big ones right by the syrup. I told him he just gave me a dirty look in 10 min later it was wiped off gross

It was ok for the price

Baby roaches Baby roaches

The floor was sticky and when I took a shower, my feet were black from the dirty floors. Other than that, it was good for the price. I just needed a place to sleep.

Great Staff Manager! Comfortable room as well.

Superb

A dirty thong was left in our room upon check in

Breakfast sucked, I have stayed at a Hawthorn in OKC, and it was the best! so my expectations was the same. I had talked about the Hawthorn hotel so much and said it was good, and recommended it to my family. I was so embarrassed, and disappointed. it was not what it said online at all, dallas location was not it for us.

Everything from restaurants, to retail stores to coffee shops etc are in close proximity. The front desk agents are so nice.

Breakfast, room cleanliness overall cleanliness was below average.

They have bugs in the rooms. Elevator had water all over it. They don't clean well.

...

De muy mal gusto hospedarme en ese lugar por 3 semanas y decirme que no habían habitaciones disponibles para extender una noche más, muy mala experiencia.

Staff nice & friendly. Smells good & looks great in lobby. Pool always clean.

Enjoy my stay each time

Clean enjoyed stay

They tried to accommodate my requests It was dirty

They tried to accommodate my requests It was dirty

If you're looking for a good breakfast, you have a waffle machine, Coffee, bread toaster and jelly. They dont put syrup in the machine, meaning it is very low. No healthy items like fruit, oatmeal, yogurt. Most of the people just go out to eat I love that I had a choice to cook my own meal bc of the kitchen in the rooms. I also didnt like that they never wiped off the item people touched. I saw the same waffle dough on the push knob where the syrup comes out of the whole time I was there.

This hotel is horrible would not recommend to anyone! Hotel smelled bad hall ways smelled like a mix of weed and wet dog we had no iron no utensils nothing to cook with and I wouldn’t want to cook anyways but it’s what said came with the room and fully stock kitchen for your everyday needs absolutely nothing in the kitchen and to top it off found 2 roaches 1 in the bathroom and 1 in kitchen,,bedding was worst from hair on the sheets to stains on pillows and curtain in room had some kind of blood stain on it! Phone in room didn’t work went down to ask for iron and was told they didn’t have any available at the time asked for some towels and Rahji told us come back In 1hr then told them phone doesn’t work in room and nothing in kitchen and was told we will see what we can get in a hour if you come to get towels please save your $$$$ and spend the extra $$$$ to stay at Home2suites next door just don’t stay here

This was the worst hotel experience and the reviews on here are all lies. This is a hotel that is being used like an apartment. It also smells terrible.

No cooking utensils, no phone, roaches & floors were not clean.

Loved how spacious it is there

First they lied about pots and pans and dishes and coffee maker ,when ask they said limit amount not what I was told when spoke to manager before I got there ,second lied about breakfast who does that ,second to worst part paid all that money just to be given a dirty room that it looked like someone else was using it smells disgusting and food was in fridge so no one took the time to clean it or realize the person was still using it horrible situation especially when you have young children with you,next issue there was roaches in the kitchen no kidding or lying I wish some how or the other I can get my entire money back that place and it’s staff is a dump not worth any star the staff was rude when ask certain things about stuff that was supposed to be in room if I had extra money I would off taken my little grandkids out of there to someplace cleaner it looked like they haven’t swept mop or anything in years let me say disgusting and should be shut down even the pool was a dump wasn’t clean either I booked this place cause I needed a kitchen and pool worse mistake ever made ,the staff could not be bothered to answer phone or was available at front desk furthermore if I wanted to use paper plates plastic fork spoon and knife I would just stay at days inn or one of the other motels all in all worse mistake of my life I need someone to do something about that I really need my money back Everything it was disgustingly disgusting and not fit for anyone

First they lied about pots and pans and dishes and coffee maker ,when ask they said limit amount not what I was told when spoke to manager before I got there ,second lied about breakfast who does that ,second to worst part paid all that money just to be given a dirty room that it looked like someone else was using it smells disgusting and food was in fridge so no one took the time to clean it or realize the person was still using it horrible situation especially when you have young children with you,next issue there was roaches in the kitchen no kidding or lying I wish some how or the other I can get my entire money back that place and it’s staff is a dump not worth any star the staff was rude when ask certain things about stuff that was supposed to be in room if I had extra money I would off taken my little grandkids out of there to someplace cleaner it looked like they haven’t swept mop or anything in years let me say disgusting and should be shut down even the pool was a dump wasn’t clean either I booked this place cause I needed a kitchen and pool worse mistake ever made ,the staff could not be bothered to answer phone or was available at front desk furthermore if I wanted to use paper plates plastic fork spoon and knife I would just stay at days inn or one of the other motels all in all worse mistake of my life I need someone to do something about that I really need my money back Everything it was disgustingly disgusting and not fit for anyone

Good

Nothing because I was told after booking the room on booking .Com and receiving a confirmation they told us that they over booked which was not correct the person behind the desk said that they had no more rooms and then the man behind the desk started to ask me about if this woman was with me and I told him that she is with me but has her own place somewhere else and why you ask it has nothing to do with renting a room from yall mean while a was booking the room he was. Checking someone else in he was able to get a room but we were there first if you really get right down to it which I thought to myself that should of been are room. Rejected

Nothing because I was told after booking the room on booking .Com and receiving a confirmation they told us that they over booked which was not correct the person behind the desk said that they had no more rooms and then the man behind the desk started to ask me about if this woman was with me and I told him that she is with me but has her own place somewhere else and why you ask it has nothing to do with renting a room from yall mean while a was booking the room he was. Checking someone else in he was able to get a room but we were there first if you really get right down to it which I thought to myself that should of been are room. Rejected

The shower is amazing. Lots of water pressure and huge shower head. My room is always clean. The remote control for the tv only allows up not down and the breakfast has no eggs, sausage. Only carbohydrates, which is why I’m staying elsewhere tonight. I’m on keto. I can’t eat waffles and cereal. However, the coffee is great.

Raj and his team are extremely nice and the room was so clean

Raj and his team are very nice and helpful 🩷✨

After waiting until after 4pm for a room, the first room had no phone, no coffee pot, no cookware (pot, skillet, cup, plate, nor silverware) the fire alarm needed batteries, the bed sheets, floors , and shower were dirty. The 2nd room, no cookware, NO AC

👍

Property was nice and clean

Clean good size rooms, basic good breakfast, nice staff… Property a little worn out but you pay for what you get. Nothing negative slept well.

Nice kitchen and the front desk supplied utensils and plates. We booked a room for 6, and the room only had 2 queen beds, no pull-out. This room was accommodating for 4 and not 6 and the property should not book groups larger than 4 for these rooms. The breakfast had rotten milk and expired yogurt. The front desk had no band-aids. Pool closed.

Nice kitchen and the front desk supplied utensils and plates. We booked a room for 6, and the room only had 2 queen beds, no pull-out. This room was accommodating for 4 and not 6 and the property should not book groups larger than 4 for these rooms. The breakfast had rotten milk and expired yogurt. The front desk had no band-aids. Pool closed.

The lady at the front desk was very nice and friendly when Checked in and out.

The first thing I noticed was how dirty the elevator is. I didn’t have a trash can in my room. There was hair in the shower and the towels were stained.

It was close to the Highway. The room was not clean, there was food caked onto the inside of the kitchen drawers, the microwave had visible rust on the doorframe that could get into food, every wall had chunks of paint taken out of them, the shower floor was black from dirt residue. Staff was unprofessional when the unhygienic status of the room was brought to their attention.

It was close to the Highway. The room was not clean, there was food caked onto the inside of the kitchen drawers, the microwave had visible rust on the doorframe that could get into food, every wall had chunks of paint taken out of them, the shower floor was black from dirt residue. Staff was unprofessional when the unhygienic status of the room was brought to their attention.

No soap in room. Breakfast was poor quality.

Room was clean staff was decent

Room was clean staff was decent

Everything The room smelled

Everything The room smelled

Closet doors were brook. The shower did not work. Towels were dirty. Sheets were stained. Breakfast was bagel.waffel,,cereal only

Please check insects in the room. We saw many cucarachas.

Please check insects in the room. We saw many cucarachas.

The room was Okey

The room was Okey

First room was dirty and had roaches in it. Seems like they took an old run down hotel and slapped a coat of paint on it for the pictures.

First room was dirty and had roaches in it. Seems like they took an old run down hotel and slapped a coat of paint on it for the pictures.

A room for cooking with no pots not even a kettle to boil water for tea and a microwave that didn’t work to warm up food or even a toaster to toast bread

A room for cooking with no pots not even a kettle to boil water for tea and a microwave that didn’t work to warm up food or even a toaster to toast bread

Breakfast was terrible and I told the staff in the morning that someone threw up in the elevator and it took them hours before cleaning the mess, I checked out 3 hours later and nothing was done not to mention the bathroom which had yellow stains that looked like they hadn't been cleaned in days. Left the hotel without taking a shower.

Breakfast was terrible and I told the staff in the morning that someone threw up in the elevator and it took them hours before cleaning the mess, I checked out 3 hours later and nothing was done not to mention the bathroom which had yellow stains that looked like they hadn't been cleaned in days. Left the hotel without taking a shower.

Great location

Great location

Nice and clean!

Nice and clean!

My stay was a disappointment because of the overwhelming smell of marijuana and uncleanliness of each room . The smell was so overwhelming, it greeted me as I exited the elevator, stairwell and my sleep was interrupted by the overheating smell. Upon informing the front desk of the situation, I was given a different room. The first room had not been swept or mopped. The second room shower wasn’t clean and the kitchen shelves were dirty. I have pictures and a video. Before I could relax, I had to make a run to the store to pick up disinfectant wipes and spray to sanitize the room. Truly disappointing.

My stay was a disappointment because of the overwhelming smell of marijuana and uncleanliness of each room . The smell was so overwhelming, it greeted me as I exited the elevator, stairwell and my sleep was interrupted by the overheating smell. Upon informing the front desk of the situation, I was given a different room. The first room had not been swept or mopped. The second room shower wasn’t clean and the kitchen shelves were dirty. I have pictures and a video. Before I could relax, I had to make a run to the store to pick up disinfectant wipes and spray to sanitize the room. Truly disappointing.

Staff

Bad

Didn’t even get a room a hotels .com did nothing to help get my money back

Didn’t even get a room a hotels .com did nothing to help get my money back

Exceptional

A loud issue of over an hour of knocking and banging at 4 am. The front desk didn’t front desk didn’t answer phone

A loud issue of over an hour of knocking and banging at 4 am. The front desk didn’t front desk didn’t answer phone

Had everything available that was needed for someone to go places

Had everything available that was needed for someone to go places

I got a room with a full kitchen. There was nothing in the room for cooking, prep, cups, plates or utensils. Don’t stay at this location if you plan on using the kitchen.

I got a room with a full kitchen. There was nothing in the room for cooking, prep, cups, plates or utensils. Don’t stay at this location if you plan on using the kitchen.

Yes room was very clean and staff were good too

Yes room was very clean and staff were good too

We were exhausted, so we decided to just make do - 2 people would sleep on the floor. The front desk gave us "all the extra bedding available," which amounted to 2 sheets, 1 thin blanket, and one pillow. My husband and teenage daughter did the best they could with what we had available. In the end, even those that got to stay in a bed didn't get any sleep. The walls are so thin we could hear the music in the lobby (ALL night) and the conversations of the people in the room next door. The beds only had 2 top sheets, rather than a sheet and a blanket, and the sheets were so rough that they made noise every time someone moved. TLDR: Don't stay here. Even if you get a bed, you won't sleep.

We were exhausted, so we decided to just make do - 2 people would sleep on the floor. The front desk gave us "all the extra bedding available," which amounted to 2 sheets, 1 thin blanket, and one pillow. My husband and teenage daughter did the best they could with what we had available. In the end, even those that got to stay in a bed didn't get any sleep. The walls are so thin we could hear the music in the lobby (ALL night) and the conversations of the people in the room next door. The beds only had 2 top sheets, rather than a sheet and a blanket, and the sheets were so rough that they made noise every time someone moved. TLDR: Don't stay here. Even if you get a bed, you won't sleep.

The room appeared clean, but on each day of our stay, there were cockroaches visible--multiple on some days. The breakfast was sparse and there was no coffee on two days.

The room appeared clean, but on each day of our stay, there were cockroaches visible--multiple on some days. The breakfast was sparse and there was no coffee on two days.

Everything

Exactly what i expected

Exactly what i expected

The roaches. The mean staff and rude staff, it was too much to even count. Will never stay here again. They upgraded me without telling me I’d have to move the next day, then they called the next morning at 8 to tell me to get ready to move at 12. My whole stay here was just very very bad. Very bad. Will not be staying in hotels anymore due to these issues I suffered here

Broken door handle in the bathroom, broken lamp that fell and hit me in the head. No water pressure in the shower. Not a te

Broken door handle in the bathroom, broken lamp that fell and hit me in the head. No water pressure in the shower. Not a te

There were cockroaches in the room. I have videos of pictures of them playing across the floor and a cup of dead ones that we killed that I left there on the counter for them

There were cockroaches in the room. I have videos of pictures of them playing across the floor and a cup of dead ones that we killed that I left there on the counter for them

Hotel welcoming was very poor.. they charge a different price to hotels.com. Very bad experience.

Hotel welcoming was very poor.. they charge a different price to hotels.com. Very bad experience.

When I got there , I was told they didn’t have a room for me. I have booked this trip four months in advance. Also, I have called two days prior because it was a delay. Then I called in a process of the day of flying that it was a delay and Will I still be able to check in they told me yes so the room that they put me in look like it was something I guess people just worked there my sleep in. I don’t know then I was removed from that room within a couple hours to another room after the housekeepers came in and cleaned up the room. It just was a lot without no communication from the hotel. If you’re looking for something to probably stay or crash a night or two depending on which you trying to pay, it can be OK. A nice deep clean and a little update. Will probably be nice as well.

When I got there , I was told they didn’t have a room for me. I have booked this trip four months in advance. Also, I have called two days prior because it was a delay. Then I called in a process of the day of flying that it was a delay and Will I still be able to check in they told me yes so the room that they put me in look like it was something I guess people just worked there my sleep in. I don’t know then I was removed from that room within a couple hours to another room after the housekeepers came in and cleaned up the room. It just was a lot without no communication from the hotel. If you’re looking for something to probably stay or crash a night or two depending on which you trying to pay, it can be OK. A nice deep clean and a little update. Will probably be nice as well.

The room was plain jane but adequate. The window was left partially open so was very noisy adversely affecting my sleep! There wasn't enough blankets. Everything was in bare minimum quantities. I will not go back there again!

The room was plain jane but adequate. The window was left partially open so was very noisy adversely affecting my sleep! There wasn't enough blankets. Everything was in bare minimum quantities. I will not go back there again!

Shower was dirty, wrong size bed than paid for, the "breakfast" was cereal and toast.

Shower was dirty, wrong size bed than paid for, the "breakfast" was cereal and toast.

No hair dryer, 2 flat pillows, 1 towel, 1 tiny bottle of shampoo

No hair dryer, 2 flat pillows, 1 towel, 1 tiny bottle of shampoo

booked two rooms. one of them had a broken curtain as soon as we walked in. rooms weren’t as clean as they should be. hotels smells funky and there’s cockroaches. do not recommend.

booked two rooms. one of them had a broken curtain as soon as we walked in. rooms weren’t as clean as they should be. hotels smells funky and there’s cockroaches. do not recommend.

Stole our money Super unsatisfied and the owner and the front desk attendant we’re unwilling to work with us My boyfriend and I slept in our truck

Stole our money Super unsatisfied and the owner and the front desk attendant we’re unwilling to work with us My boyfriend and I slept in our truck

I had a great stay. The rooms wete nice and clean. The only issue i had was the water pressure in the shower. On a scale of 1-10 the pressure was a 1.5. Other than that it was great.

I had a great stay. The rooms wete nice and clean. The only issue i had was the water pressure in the shower. On a scale of 1-10 the pressure was a 1.5. Other than that it was great.

The ac unit wouldn’t work and there was black mold in window unit. The unit was nasty and had plastic holding up the bed frame and the bathtub was not clean and major stain inside the shower and then into smell like someone died in there

The ac unit wouldn’t work and there was black mold in window unit. The unit was nasty and had plastic holding up the bed frame and the bathtub was not clean and major stain inside the shower and then into smell like someone died in there

This property was horrendously managed. Starting off with getting a call an hour before I am supposed to arrive from out of town telling me that my

This property was horrendously managed. Starting off with getting a call an hour before I am supposed to arrive from out of town telling me that my

Very nice

Very nice

The room itself was clean the shower however was not.. I went to Walmart and got cleaning things to clean it myself. And it’s not that it wasn’t to my liking the shower was flat out not clean

The room itself was clean the shower however was not.. I went to Walmart and got cleaning things to clean it myself. And it’s not that it wasn’t to my liking the shower was flat out not clean

DO NOT RECOMMEND especially with family. NO EXTRA PILLOWS BLANKETS- 2 towels only for 3 people was was told we have shortage 🙄 but you charge 300.00 for weekend. NOTHING IN KITCHEN TO COOK OR USE... which is why I chose this one with hungry toddler. Moved bed closer wall for toddler OMG THE CRAP MESS FILTH quickly Moved back. AC is filthy look like black mold. 1 LUGGAGE CARRIER for entire hotel on Sunday check out . Had to struggle with luggage personnel items for self & toddler to car. ACROSS PARKING LOT ... HORRIBLE experience even employees at desk never offered to help out the door. If I could have gotten my $ BACK I WOULD HAVE LEFT. BREAKFAST HAHAHA ONLY WAFFLE,BREAD & CEREAL. NO EGGS OR MEAT Again very disappointed

DO NOT RECOMMEND especially with family. NO EXTRA PILLOWS BLANKETS- 2 towels only for 3 people was was told we have shortage 🙄 but you charge 300.00 for weekend. NOTHING IN KITCHEN TO COOK OR USE... which is why I chose this one with hungry toddler. Moved bed closer wall for toddler OMG THE CRAP MESS FILTH quickly Moved back. AC is filthy look like black mold. 1 LUGGAGE CARRIER for entire hotel on Sunday check out . Had to struggle with luggage personnel items for self & toddler to car. ACROSS PARKING LOT ... HORRIBLE experience even employees at desk never offered to help out the door. If I could have gotten my $ BACK I WOULD HAVE LEFT. BREAKFAST HAHAHA ONLY WAFFLE,BREAD & CEREAL. NO EGGS OR MEAT Again very disappointed

First room was dirty asf! Then waited hours for a new room. Then called down to the front desk for an extra towel, housekeeping never came so I had to get it myself from housekeeping. Never staying here again. Service was terrible, hotel is dirty asf, NEVER AGAIN!!

First room was dirty asf! Then waited hours for a new room. Then called down to the front desk for an extra towel, housekeeping never came so I had to get it myself from housekeeping. Never staying here again. Service was terrible, hotel is dirty asf, NEVER AGAIN!!

The property was clean and modern. The room was well arranged. In a room with 2 queen beds we only had 2 pillows and 2 towels. We had to go ask for additional ones. There was no hair dryer or coffee pot either. I realize that isn’t a huge issue but the trip had already had complications and we were all tired. It was a nuisances.

The area surrounding the hotel is convenient! The staff is friendly. That’s all the positives I have to say about this place. First off all, there isn’t an ice machine. What hotel doesn’t have ice machines? They also don’t keep the dishes in the room so you would have to go and ask. Why? Oh because of roaches. (That’s literally what the guy said.) the fitness center? It’s only 3 machines. Wouldn’t recommend this hotel at all!

The area surrounding the hotel is convenient! The staff is friendly. That’s all the positives I have to say about this place. First off all, there isn’t an ice machine. What hotel doesn’t have ice machines? They also don’t keep the dishes in the room so you would have to go and ask. Why? Oh because of roaches. (That’s literally what the guy said.) the fitness center? It’s only 3 machines. Wouldn’t recommend this hotel at all!

1st room had roaches everywhere and roach eggs and was dirty! 2nd room had roaches and shower and kitchen wasn’t clean. Talked to staff and they said they would “take care of us” and didn’t! Had a maid come clean the shower, not very well. She was supposed to clean kitchen as well but we had to call again to get someone else in there

1st room had roaches everywhere and roach eggs and was dirty! 2nd room had roaches and shower and kitchen wasn’t clean. Talked to staff and they said they would “take care of us” and didn’t! Had a maid come clean the shower, not very well. She was supposed to clean kitchen as well but we had to call again to get someone else in there

Dryer in the room

Dryer in the room

Old hotel smell.

Old hotel smell.

They made me give them an extra $100 for insurance. This fee wasn't disclosed when i booked the room. Although it was returned a day after check out it felt very unprofessional

They made me give them an extra $100 for insurance. This fee wasn't disclosed when i booked the room. Although it was returned a day after check out it felt very unprofessional

Dirty room - hair & stains all over sheets

Dirty room - hair & stains all over sheets

Roach infested

Roach infested

I like the space in the room. Possibly a plumping problem. All the showers on the second floor did not work when they switched me rooms the shower was dirty and the water pressure was terrible on the first floor.

Seen 2 baby roaches the moment I walked in. Bedding wasn't changed from the previous guest, there were hairs all over the sheets and the shower wasn't throughly clean. Front desk was always really nice and helpful. Breakfast was very limited to waffles and cereal. No coffee machine in the room and no coffee offered at breakfast.

Seen 2 baby roaches the moment I walked in. Bedding wasn't changed from the previous guest, there were hairs all over the sheets and the shower wasn't throughly clean. Front desk was always really nice and helpful. Breakfast was very limited to waffles and cereal. No coffee machine in the room and no coffee offered at breakfast.

It’s clean and the smell of clorox was very strong but the cockroaches on the 3rd floor.

It’s clean and the smell of clorox was very strong but the cockroaches on the 3rd floor.

Beds were very hard

Beds were very hard

Every thing on the above

Every thing on the above

Bed was comfortable Pao t colors I. Roo.m need more color

Perfect for a short getaway — clean, quiet, and excellent service.

Yes

Yes

I don’t like to leave reviews but they asked when they probably shouldn’t have…so here goes, 1st - there was no ice available…even the cheapest dives offer an ice machine! And they have refrigerators in the room…how about an ice tray then…? Then the TV didn’t work…it indicated “no service available” and the clerk at the desk said she couldn’t help. The bed was seriously hard and uncomfortable and the fitted sheet corners came off both sides throughout the night. The breakfast should have been an embarrassment to them; the whole area was a mess-it looked like a bunch of 3 year olds got their own breakfast! I’m not sure they can get by any cheaper than the lame items they made available. Plain bread, two sugary cereals, apples the size of walnuts and two very messy waffle irons with some cheap syrup and there was no decaf coffee. All in all a very pathetic establishment! I’m so surprised that Wyndham associates their name with them. Truly a disappointing experience! For the prices they get for the rooms they can undoubtedly do better! Can you tell I’m not happy…

I don’t like to leave reviews but they asked when they probably shouldn’t have…so here goes, 1st - there was no ice available…even the cheapest dives offer an ice machine! And they have refrigerators in the room…how about an ice tray then…? Then the TV didn’t work…it indicated “no service available” and the clerk at the desk said she couldn’t help. The bed was seriously hard and uncomfortable and the fitted sheet corners came off both sides throughout the night. The breakfast should have been an embarrassment to them; the whole area was a mess-it looked like a bunch of 3 year olds got their own breakfast! I’m not sure they can get by any cheaper than the lame items they made available. Plain bread, two sugary cereals, apples the size of walnuts and two very messy waffle irons with some cheap syrup and there was no decaf coffee. All in all a very pathetic establishment! I’m so surprised that Wyndham associates their name with them. Truly a disappointing experience! For the prices they get for the rooms they can undoubtedly do better! Can you tell I’m not happy…

Room had roaches at night and they clean with a lot bleach, no tv remote

Room had roaches at night and they clean with a lot bleach, no tv remote

Hallway smelled like smoke. Room ac unit made noise.

Hallway smelled like smoke. Room ac unit made noise.

They charged me MORE THAN what my reservation was. The also charged me $100.00 deposit. I immediately took pictures of everything in the room, before bringing in my belongings. This will insure you get your deposit back. The room didn’t have an oven like it showed in the pictures. There wasn’t any utensils, plates, bowls or anything to cook with. What good is a kitchen, you can’t cook in ?

They charged me MORE THAN what my reservation was. The also charged me $100.00 deposit. I immediately took pictures of everything in the room, before bringing in my belongings. This will insure you get your deposit back. The room didn’t have an oven like it showed in the pictures. There wasn’t any utensils, plates, bowls or anything to cook with. What good is a kitchen, you can’t cook in ?

Good service nice staff

Good service nice staff

When i arrived to check in they did not have the room i paud for. The clerk at the front trued to give me a smaller bed. I told him i want what i paid for being that a queen was cheaper. They tried to reimburse me but then put me in another guests room who had not arrived yet. Upon entering my room it smelled very musty and made my clean clothes smell as well. The room was not cleaned thoroughly floor was dirty and so was the shower. Not enough towels in bathroom. And a used toilet tissue was hung. Had to ask for more towels ajd toilet tissue. Front desk people did not have enough towels for my who stay as they were all given out to guests.

When i arrived to check in they did not have the room i paud for. The clerk at the front trued to give me a smaller bed. I told him i want what i paid for being that a queen was cheaper. They tried to reimburse me but then put me in another guests room who had not arrived yet. Upon entering my room it smelled very musty and made my clean clothes smell as well. The room was not cleaned thoroughly floor was dirty and so was the shower. Not enough towels in bathroom. And a used toilet tissue was hung. Had to ask for more towels ajd toilet tissue. Front desk people did not have enough towels for my who stay as they were all given out to guests.

No utensils, no pots or pans. Asked for a iron never got it, phone did not work in my room, was told they would work on it never did

No utensils, no pots or pans. Asked for a iron never got it, phone did not work in my room, was told they would work on it never did

They never cleaned room and water pressure in shower was very low. Lobby smelled funny.

They never cleaned room and water pressure in shower was very low. Lobby smelled funny.

It was ok Was not clean enough and smell like dogs and wet carpet.Hall was were hot and smelled.

I booked a stay here. I requested a downstairs room and that i have 2 ESA dogs. Upon arrive they had me on the 2 floor and when asked about my dogs, she said they dont recognize ESA certificates so i would have to pay a pet deposit, I also was charged 100 dollars, say would be refundable after i leave, i was so upset i told her i wanted a refund, i was not going to stay there. I pointed out my request written in the notes andvshe said she did not see them. BTW i never got any money back because the refused to refund my money because i booked my trip on line. The lobby looked hood but that is all I got to see do to this interaction.

I booked a stay here. I requested a downstairs room and that i have 2 ESA dogs. Upon arrive they had me on the 2 floor and when asked about my dogs, she said they dont recognize ESA certificates so i would have to pay a pet deposit, I also was charged 100 dollars, say would be refundable after i leave, i was so upset i told her i wanted a refund, i was not going to stay there. I pointed out my request written in the notes andvshe said she did not see them. BTW i never got any money back because the refused to refund my money because i booked my trip on line. The lobby looked hood but that is all I got to see do to this interaction.

No equipment for the kitchen at all. Asked for some spoons at one point and they only had plastic forks to offer. Staff was friendly and the lobby was clean. Pool was closed the whole time we were there.

No equipment for the kitchen at all. Asked for some spoons at one point and they only had plastic forks to offer. Staff was friendly and the lobby was clean. Pool was closed the whole time we were there.

We found several roaches during the 3 day stay. We found at least to 2-3 roaches in the room per day. Pretty spacious rooms. I didn’t like that I was wanting to upgrade from a one bed to a two bed but they wanted to up charge by $300. I’m usually a person who doesn’t complain but this was my first bad experience. I would give it a 5/10 experience.

We found several roaches during the 3 day stay. We found at least to 2-3 roaches in the room per day. Pretty spacious rooms. I didn’t like that I was wanting to upgrade from a one bed to a two bed but they wanted to up charge by $300. I’m usually a person who doesn’t complain but this was my first bad experience. I would give it a 5/10 experience.

We were given a room that someone was already staying in and walked in on them.

We were given a room that someone was already staying in and walked in on them.

N

N

Parking was good and the hotel was clean. Don't count on breakfast even though it is advertised. Choices were dry toast, cereal and waffle - but no syrup or anything to drink. Rooms are basic: cooktop but no pots/pans, utensils, glasses or plates. But there is a dishwasher.

Parking was good and the hotel was clean. Don't count on breakfast even though it is advertised. Choices were dry toast, cereal and waffle - but no syrup or anything to drink. Rooms are basic: cooktop but no pots/pans, utensils, glasses or plates. But there is a dishwasher.

My room was not cleaned prior to check-in as there were lots of food crumbs on the kitchen table. Additionally this room had several roaches.

My room was not cleaned prior to check-in as there were lots of food crumbs on the kitchen table. Additionally this room had several roaches.

Not recommended. Staff was nice “Breakfast” if you can call it that was LITERALLY bread, waffles (with NO syrup), Raisin Bran, and fruit loops…

Not recommended. Staff was nice “Breakfast” if you can call it that was LITERALLY bread, waffles (with NO syrup), Raisin Bran, and fruit loops…

The Hotel was the nosiest Ever hotel we ever stayed. People slamming doors all hours of the nights. Made compliant to front desk about the family above our room. Children jumping & moving furniture this went on through the all hours of the night. Seemed parents werent present or just didnt care about others in the hotel.needless to say we didnt get much sleep. Wont recommend this hotel to the over 55.

The Hotel was the nosiest Ever hotel we ever stayed. People slamming doors all hours of the nights. Made compliant to front desk about the family above our room. Children jumping & moving furniture this went on through the all hours of the night. Seemed parents werent present or just didnt care about others in the hotel.needless to say we didnt get much sleep. Wont recommend this hotel to the over 55.

n/a

n/a

Clean room, friendly staff. My only issue was the shower wouldn’t work on warm/cold only on hot.

Clean room, friendly staff. My only issue was the shower wouldn’t work on warm/cold only on hot.

The property has NO icemaker, so bring your own and breakfast was a huge disappointment. Juice, coffee, toast, waffles, cereal, but i didnt see any milk. Once that stuff was gone there was no refilling. The coffee was good, though. The bed slept very well and the AC was nice and cold.

The property has NO icemaker, so bring your own and breakfast was a huge disappointment. Juice, coffee, toast, waffles, cereal, but i didnt see any milk. Once that stuff was gone there was no refilling. The coffee was good, though. The bed slept very well and the AC was nice and cold.

Only issue is the continental breakfast was virtually non existent. But for the cost of staying here, it was a great place! Would reccomend

Only issue is the continental breakfast was virtually non existent. But for the cost of staying here, it was a great place! Would reccomend

Room and bathroom were dirty. Shower was nasty couldn’t even shower in it

Room and bathroom were dirty. Shower was nasty couldn’t even shower in it

not clean

not clean

The room was very obviously not properly cleaned, they’re nice rooms but once you actually start to look around after the initial walk in you can tell bare minimum was put in if even that.

Bedbugs!

They have roaches. The hallway smells like fried fish. For breakfast it no meat they only had waffles, bread, and cereal. I would never be back.

They have roaches. The hallway smells like fried fish. For breakfast it no meat they only had waffles, bread, and cereal. I would never be back.

Room was unable to get to only after 30 minutes. Also unexpected fees of $100 deposit fee isn’t what I like

Room was unable to get to only after 30 minutes. Also unexpected fees of $100 deposit fee isn’t what I like

Hotel only had one language cart and someone had kept in there room.

Hotel only had one language cart and someone had kept in there room.

The room is big n clean the ppl are nice

Very thankful for their help during our stay and would come back!

Very thankful for their help during our stay and would come back!

Big rooms

Big rooms

I had a pleasant stay. The room was very clean and they didnt have any weird smells in the room or in the hallways

I had a pleasant stay. The room was very clean and they didnt have any weird smells in the room or in the hallways

Excellent hotel and friendly staff

Excellent hotel and friendly staff

It was decent

It was decent

Our stay here was plenty, the staff was great.. Its very quite neat and clean.. Easy excess to highway 121 and restaurants

Our stay here was plenty, the staff was great.. Its very quite neat and clean.. Easy excess to highway 121 and restaurants

Y

Y

I was pleased with my experience at this hotel. I read reviews saying that there were stains on the sheets and towels, but from what I saw there were no such stains. The staff was friendly and helped me out when i needed more pillows and towels. One thing I will nitpick at was that the water pressure for the shower was very low to my liking. But besides that it was great for the price.

I was pleased with my experience at this hotel. I read reviews saying that there were stains on the sheets and towels, but from what I saw there were no such stains. The staff was friendly and helped me out when i needed more pillows and towels. One thing I will nitpick at was that the water pressure for the shower was very low to my liking. But besides that it was great for the price.

I was placed in a room with a full blown roach infestation, like there is NO way they couldn’t have known they were in there. As soon as I turned the lights off they came out. I went to reach for my drink and seen two scatter turned in my light and three more scattered on the floor. Tried to be lofgjcal and just sprayed with the bleach spray I had but then I saw another crawling in the light next to the bed. I in turn had to move rooms at 2:30 am and when I got to my new room the two bags I had open in the old room EACH had a roach jump out of them😭😭😭 I continued to see pest thru out my entire stay. They need a full blown fumigation in there smh.

No coffee in the room. Ok. Breakfast was dismal and out of coffee. Asked front desk and 20 min later and something resembling coffee appeared. Pruce was tight for so-so quick overnight. Will not stay again.

We were impress

Dirty beds . Shower wasn’t clean the room they move me to appear clean but wasn’t

Horrible place to stay at very dirty never returned my deposit back there scammers plz dont stay here and save yourself your mi ey dont make the same mistake i did

The breakfast only had options of waffles/yogurt/toast/bagels. All the bagels were stale and hard the waffle mix was out as well as the syrup. Not allowed to take breakfast to your room. Have to leave a $100 deposit in order to check in.

Room was very clean. Bathroom door hangs on the floor, cannot close completely. Front desk was great, except one clerk. We went for fresh towels, were given only one set instead of two. Went back down and they were in the back office talking to someone yelling. Waited a while because you know they have cameras to see people standing there, but they never came out. Used one of our own towels, got fresh towels the next day. New person at the desk apologized for the problems.

I paid for a vacation I never got to take and everyone is robbing me of my money and treating me like a fool.

En el momento de la check in me entregaron una hab. que para mi sorpresa cuando abrí la puerta estaba ocupada, baje a recepción a explicar la situación y me entregaron otra hab. la cual ni siquiera estaba aun limpia. Debí esperar de 30 a 40 minutos mientras la limpiaban. Y aun sigo esperando mi reembolso del deposito. Lo único bueno es que estaba cerca de los lugares a los cuales yo ameritaba llegar.

The staff was great! The room was comfy and very nice. There was plenty of parking. Despite it being a very busy entertainment weekend. The hotel was quiet and not over crowded.

Nice and helpful frontdesk, great location, no carpet which is great! Larger fridge in the room, solid kitchen space.

The floor in the room has a bow in the floor. The bed was terrible no telephone no place to hang your clothes no complementary coffee no real breakfast only continental terrible. They show pictures of the previous motel, which was not the existed. Motel deception. Very deceiving to show pictures on Internet and get there and the place looks like trash. Will never recommend it to anybody and will never come there again. Want my money back all of it it seemed like a drug place the rooms have refrigerators old stove. That’s not they might look no microwave people smoking pot in the motel and no one to call because we did not have a phone in the room to call and no one at the front desk to talk tothe marijuana. Smell was terrible. They need to refund all the money that I spent there. They had no right to ask for a deposit know the place was in the condition that it was in.

Reserved queen size beds , got full size beds. And our daughter killed a roach in the kitchen area.

its clean and the room have big space

I loved the location, lots of restaurants within a 5 minute radius. I felt safe with my kids. Clean, quiet. Didnt use the pool, but it looked nice. I would stay here again.

The property it’s okay, the problem is the staff and service. When me and my family got there it took about an hour to give us the key for the room , once we were in the room it’s not clean properly a lot of hair on the bathroom floor and in the shower and on the towels , we ask then if someone can go and clean or give us another room , the answer was No we don’t have someone to clean . So we had to ask for refund for the rest of the days and move to another hotel . La Quinta from Bedford Texas nice staff and excellent service.

The front desk was not manned most of the time.

İlanda tam teşekküllü mutfak deniyor ama mutfakta tabak, bardak, çatal kaşık namına hiçbir şey yok. Mutfak araç ve gereçlerinin hiçbiri yok. Kahvaltı dahil deniyor birkaç dilim etmekten başka hiçbir şey yok. Otelde buz maki esi bile yok.

There were stains on the floor, towels, and bed. There were only a couple towels total in the bathroom. The kitchen doesn’t have any dishes or cooking tools- there was a coffee pot but no coffee. Very thin bedding and scratchy sheets. Only two small pillows. The AC did work well. Breakfast didn’t have many options at all. The elevator is a little rickety and scary. Gym only has a treadmill, elliptical, and bike- no dumbbells. There are some weird smells, I’d assume there is some mold. My shower had no hot water and both sinks were very inconsistent with temperature. I’d find somewhere else or bring a lot of your own stuff to use.

Roaches all over the room. Asked for a new room, that gull of roaches too. Never compensated. Staff unwilling to help. Disgusted

.

The bar and grill next to it was not to bad. Lots of options to eat nearby.

BYOB bring your own blanket! They only have two sheets for bedding.

They have a good breakfast to go. Waffles are delicious.

Deberian de cambiar el desayuno por lo.meno 2 veces ala semanas

Very affordable. So thats a plus. Its a hotel with kitchens so Im disappointed that kitchen was completely empty. No utensils or cooking ware. No towels in bathrooms. Had to go fetch some from front desk.

It had 2 beds in the room no pull out couch no cots to use. We were told we are to sleep 3 to a bed. Queen beds. However, I believe they were full. They did not want to give us linens for the blow up mattress we had to purchase. The beds only had sheets. They did not want to provide towels all of us. Stayed they had limited towels and we had to bring back our dirty towels to tje front desk inorder to get more towels. We were in a motor accident and the room key was in the car that was towed. Unable to get in the feont door nor did anyone answer the phone. Finally got in as a side door was propped open with a rock. Still could not get help from anyone until another guest yelled for hwlp repeatly. The shower was dirty. Tou are expected to take your trash to a dumpster located in the baxk parking lot.

Very dirty room and no hot water for the shower.

I have stayed at this location on a couple of occasions and decided to stay there again as we have always enjoyed staying there. This time we were given a hard time at check-in then we were given a room where the door wouldn't even open you had to throw your whole body into the door it took us 10 minutes to get in at first thinking the key wasn't working and then realizing it was the actual door. The room had a stench severely where we had to go to the store to buy room fresheners to make the room smell better so that my granddaughter wouldn't throw up. The first morning there wasn't much breakfast left and I was up there an hour before breakfast was to end nobody was refilling things or having things freshly out for people just waking up and coming down. This will be the last time that I stay at this hotel which is very sad because my grandchildren have always loved staying here.

The location was convenient and I loved it. The construction on the roads (which they don't have control over was a bit rough but it was really good).

Very good hotel!!

Breakfast is cereal, waffels and bread for toast- the bread bin had flies in it. We picked based iff Hotel.com reviews. Should have read Google reviews.

People yelling in the hallways and management doing nothing about it

A lot of amenities are missing. They have a full kitchen but the pots, pans are available upon request.the outlets do not work. They don’t have blow dryer, no ice machine. There’s only 1 lamp, no ironing board, or iron. When we pull the sofa bed, there was nuts on the bed. The room is not sound proof so the occupants on top of our room is making steps noises. They’re breakfast do not have any bacon, egg or sausage. Just cereals, waffle and bread. The deposits is more than the cost of our room. This hotel was very disappointing and I will never come back again.

Clean, spacious and friendly staff.

Nothing

Staff was nice. However not so clean but I guess that’s why it was really cheap.

Very good service

//

Great property been here a few weeks so far for remote work.

Clean

The room had a smell, but everything else was fine.

The staff were really nice and friendly. We only had one issue, and it was quickly resolved.

It was okay nothing special, the room was moist all the time and it wasn’t the cleanest

Room was not okay, very old and dirty

I had a very accessible, roomy room with a good view of my vehicle. I had a nice view. However, I had to give my room a deep cleaning. Floor still had trash on it, stickiness. Also hallways smell and carpets in hallways needs a deep cleaning or replace carpet althougher. Also, I was disappointed no ice machines on the entire property and laundry facility only takes quarters, 😐 However staff I spoke with the two ladies at the front desk were very sweet and helpful. Also the guests with pets should be assigned a specific part of the hotel as several guests had dogs barking throughout the day disturbing guests without pets.

Everything was Great

The hotel itself was good. Real comfy beds. They just got done or are in the process of a remodel. I got an unfinished room. No light fixtures. The worst part of my stay was the customer service. Wheni checked in I needed to pay a deposit , which is fine, but when asked if i wanted to pay cash or card i said cash, went to the atm in the lobby and when i got back the person ran my card anyway. What was the purpose of asking me if you were just going to use my cars. So now i have to wait 2-7 business days for my deposit back. Then they didnt have any towels when i needed fresh ones. And i had to take out my own trash. And this place is pet friendly which is great, but my room smelled like an old dirty dog. With dog hair all over the floor. Foor the staff, for you to be in the hospitality field, yall dont show it. They only care about getting money. The only staff there that was absolutely outgoing were the house keepers.

I asked for a 2 queen suite and they wanted to give me a 1 bed room we are a family of 5 that’s a no and they issued me a room already being used very poor service and it was very dirty and it smelled I stayed because everywhere else was sold out and very expensive due to the concert that was going on

Upon arrival, it was immediately clear that the hotel was not maintained to basic cleanliness standards. The hallways were visibly dirty, with accumulated hair and debris that appeared to have not been vacuumed in quite some time. The elevator floor was also filthy, which further added to our concern. As we approached our room, we noticed peeling paint on multiple doors. Once inside, the room itself was in an appalling state. There was visible hair and dirt throughout the space, including inside the drawers and along the bathroom floor, where we also found sunflower seed shells—clear indicators that the room had not been properly cleaned prior to our arrival. We arrived very late, & when we attempted to speak with someone at the front desk, no staff could be located. That night, we were horrified to wake up & find bugs crawling across the bed & on our bodies. The following morning, cockroaches were present across the floor of our room. Eventually, we were able to speak with a staff member who moved us to another room. Unfortunately, the second room also raised significant concerns. It emitted a strong, unpleasant odor—possibly mold—& the flooring was unstable and creaked loudly, with visible separation from the subfloor beneath. Once again, we were unable to find staff to address (to be continued) (we have video)

We reserved 2 rooms with a king sized bed, was told they would also have a pull out sofa bed. When I reserved the rooms, I had listed 1 adult w/2 children in 1 room and 1 adult w/3 children in the second. After driving 5 hours (Oklahoma to Texas) we arrived at the hotel…as we checked in, we were given one room with a king sized bed and pull out sofa. Room had a work light for a lamp, 1pillow and no bedding for the pull out bed. When we went down to the desk, was given 2 sheets for the pullout bed, and told they had no more pillows and no blanket. There were 3 people staying in that room. The other room we were given had 1queen size bed as they said they didn’t have any rooms with king bed in it. There was no pull out sofa in the room and only 1 set of towels. There were 4 people in my room, I slept in the floor in a sleeping bag. When we went down for breakfast, I made waffles for the girls in my room, however, the waffles didn’t taste right (had an “off “ taste). We had a parent who had also reserved a room…when she went to the room assigned to her, it was filthy (dog hair all over the furniture), prompting her to find another room at a different hotel. If I hadn’t had to turn in all our information on accommodations to our Girl Scout Council, we would have done the same…The only redeeming amenity was the swimming pool!! This trip was planned by our Daisy/Brownie Girl Scout troop, using the money they earned selling cookies.

Had to ask for more towels, only 2 towels in room for 6 people. Had 2 beds one bed had a comforter the other did not. When we went to ask for one at 9/10 at night and was told that the morning people had not washed them and they had just started to wash them then. Went to try to eat breakfast all they had to offer was bread, bagels, cereal or waffles. Not a very good choice for a Breakfest. First hotel we have stayed in that charged a deposit on a credit card upon check in along with the motel charge and now we have to wait at least 4-5 days for that charge to be refunded.

There seemed to be little to no staff at the property. The bathroom wasn’t particularly clean. We asked the front desk for a roll out bed since the room said it slept 6, but there were 2 queen beds and no couch with a pull out. The front desk said the one rollout bed they had was being used. We ended up just purchasing an inflatable bed at Walmart. Breakfast was bleak. Waffles and coffee. Basically was it. Needless to say with 4 kids we got groceries for breakfast in the room. Not bad, but not great.