Hotel Neri Relais & Chateaux

Location was great, room spacious, roof terrace very pleasant, staff very friendly. Hotel charming and boutique, small feel but very classy. Nothing comes to mind.

Gorgeous boutique hotel in an incredibly old building and the back terrace faces onto an important historic square with local activity. Loved everything; the room was beautiful, the bed and sheets incredibly comfortable (didn't want to ever get out of bed), the bathroom and shower design gorgeous. We loved the roof and the hotel restaurant's food was really delicious. Lots of little perks made us feel special on our anniversary. Highly recommended if you love a boutique hotel with contemporary touches, comfort and elegance, this one is right up there. Expensive, but it makes sense given the location.

Excellent location with exceptional service, customized breakfast, beautiful hotel overall!! It’s pricey, but the service is truly outstanding!!

Location was great in that it was walkable. Room was nice. Sometimes the little streets leading to the hotel were dirty and felt sketchy at night. The service didn’t live up to a five-star hotel. The front desk attendant greeted us in a suit, but his white shirt wasn’t tucked in, which looked sloppy. I also sensed a false niceness from the staff, not the kind of genuine service you’d expect at a five-star place. Finally, one bellhop was friendly but overly verbose. He couldn’t take a hint and gave no space for anyone to respond. He eagerly led us to a restaurant right next to the hotel; the ambience was great, but the food was terrible.

The location is excellent .. the staff were very kind especially Thomas who helped us with our golf clubs and getting us a taxi. Plus, the hotel arranged a guide who was excellent. The restaurant was dark .. like really dark.

The design was beautiful and the location was perfect. It did not feel like a five star hotel and for the price I would have expected better details; there were broken tiles, sloppy paint jobs, the towel hooks were right above the toilet and trash can. The shampoo and shower gel were in big pots with a cork that you had to either dump out onto your hand or body, and I doubt they change the cork each time, was definitely not hygienic. Also when I asked the front desk to order me a taxi for an early morning pick up I got some attitude and heard him complaining saying “taxi taxi taxi” while I was still in the lobby. They also don’t serve you anything on the rooftop and there was bird poop in the pools. They also had the wrong person’s name in the note that greets you in your room, as well as a bottle of wine, but neither of us drink and it would have been nice to have other options. For the price, it’s small details like that that you come to expect. I should note that we stayed in the apartment, which is more expensive than the hotel rooms.

Location was great. For a Relais Chateau, and given the high price (700 euros/night excl. breakfast), I was expecting better quality. Flat was fairly small, only one bathroom, no gym at all (was told there was a gym 10-min away but it was closed on Sunday pm and had to pay for it ...)

Perfect location in the Gothic Quarter. Bellman Tomas was a wealth of information and even walked us to taxis, etc. The apartment was spacious and comfortable. Because it was April, a heated pool would have been a treat.

Good service, especially Thomas Location. Very difficult to reach. Crowds galore

They were amazing couldn’t say enough about how wonderful the staff is and the hotel is beautiful

Beautiful infrastructure, cheap furniture The management style with the staff and customers . Missing a real leadership in the property

Beautiful, historic property in an optimal location. Completely overpriced for sf.

The hotel is beautiful with very nice areas to lounge. The bar and restaurant were nice also. The staff was exceptionally friendly and willing to help with anything we needed. The location is outstanding and we would certainly stay here again.