Heart of Austin Hideaways

Parking was good, place was pretty clean. It’s just a really old patio home. There were no paper towels or other things. But the location is PERFECT for ACL.

This unit is a good size. The bed was comfortable. Everything was in good working condition. The location is perfect. So close to downtown, you can walk to heart of city in 10 min. The neighborhood felt safe and walkable. (I was a single female and did not feel unsafe, even walking through neighborhood at night. ) The cons are that the unit needs TLC. All the faucets are jiggly, lots of dinged walls and a massive amount of spiders, spider webs and bugs (they all appeared dead). The communication in the listing is not great. I received an email saying I'd get the code to unlock the door at 3- it did not come. I had to locate the owner contact info via a separate app they referenced in an email. They had me send a photo of my ID and then they texted me the code. Took me about an hour past check in time to get the access information. WIFI instructions are also unclear. Took me quite awhile to stumble onto the right network.

We arrived at the property after a concert and were extremely disappointed to discover mice droppings throughout the unit—including on the beds, the stove, and even inside the microwave. It’s currently 2 AM, and we’ve been trying to make the best of the situation by washing the sheets and pillowcases ourselves. Unfortunately, there is no detergent provided, so we’ve resorted to using only hot water to clean one set of bedding. This is far from ideal and has significantly disrupted our night. We’re not sure how to proceed at this point and would appreciate immediate guidance or support. Is there someone we can speak to directly to resolve this? This experience has been incredibly inconvenient and disappointing. We hope to hear back as soon as possible.

Our family enjoyed the size of the condo and its location near Barton Springs. Having full use of the washer and dryer was a definite plus! Our children loved their bed and our king size bed was perfect. Parking was also a great.

Das Appartement ist toll und gemütlich, allerdings nicht nicht gut geeinigt und es fehlt an einer Grundausstattung in der Küche (u.a. keine Töpfe, unvollständiges Besteck). Beide Toiletten funktionieren unzuverlässig. Die Klimaanlage ist laut und kühlt zu schwach in den Schlafzimmern. Der Kontakt zum Vermieter war schnell und freundlich, aber nutzlos da nix passierte. Trotzdem würde ich diese Appartement aufgrund seiner Lage wieder in Betracht nehmen.

However, the cleanliness left much to be desired. It was clear that cleaning was only done on visible surfaces. The shower curtain was particularly dirty, we found a random sock under the bed, and there was dust in various spots. The cleanliness issues didn’t all bother me, but the shower curtain was unacceptable. We arrived at midnight after a 12-hour flight, and to our surprise, there were no towels or shampoo, not even hand towels—just two rolls of toilet paper. After such a long trip, not being able to shower was really frustrating, and we had to make a late-night trip to Target to buy towels. Additionally, the WiFi was difficult to connect to. The instructions said the network name was on the router, but it wasn’t. I had to try several networks before finding the right one. I reached out through the app about both the WiFi and the missing towels, but never received a response. If you plan to stay here, I recommend bringing your own towels or stopping by a local store to pick some up.